Office Support Jobs in Manchester, Greater Manchester

Location: Remote with occasional travel to Bristol

Salary:£42,750

Length of contract: Fixed Term Contract – 12 months

Hours per week: 37

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Purpose of the Operations Manager role: 

As Operations Manager, the successful candidate will play an integral role in the effective day to day management of key business support services including operations, IT data and premises. The role includes line manage responsibilities of the inhouse team as well as maintaining key relationships with outsourced companies to ensure objectives are met.

Key duties and responsibilities of the Operations Manager:

Operations: 

• Manage the non-pay elements of the Operations Budget, including IT budget. (approximately £400K annually) 
• Ensure that the technical, digital and office environment needs of all staff (across all sites and remote workers) are fit for purpose and adequately resourced
• Compliance with Health and Safety legislation
• Oversee the effective management of communal facilities, office resources and equipment. 
• Responsible to complete, monitor and maintain the Operations Risk Management register.

Data Protection and Management: 

• Provide subject matter expert advice on GDPR compliance and data protection. 
• Responsible for co-ordinating the Data Champions Group to ensure that all Data Protection Polices are kept up to date. 
• Responsible for all Subject Access and Right To Be Forgotten Requests
• Act as the ICO liaison. 
• Responsible for setting GDPR training requirements
• Manage the Intranet and SharePoint sites
• Responsible for ensuring that the CRM operates in line with WA’s IT and GDPR Policies. 
• Responsible for monitoring the ongoing archiving connection.

IT: 

• Work with the external IT contractors to ensure effective delivery of the WA IT strategy. 
• Ensure effective management and coordination of IT systems, equipment, office machinery, premises, and services. 
• Plan, develop and implement strategies for IT
• Ensure organisation wide compliance with IT policies. 
• Manage responsive IT support, maintain central records for externally provisioned services. 
• Oversee the effective use of databases and file storage

​What we are looking for in our Operations Manager:

• Experience and knowledge of a variety of software packages, particularly MS products
• Line Management experience
• Experience of hardware troubleshooting and support
• Solution driven and the ability to think creatively, working to tight deadlines
• Experience in health and safety
• Excellent IT skills and computer literacy
• Good knowledge of GDPR and confidentiality
• Good oral and written communication skills

Benefits of joining us as our Operations Manager include:

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

How to apply? 

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
• Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).

NB:

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
• We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
• We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
• Please read our Single Sex Statement on the Women's Aid website

Job Title:          Corporate Fundraising Manager

Salary:£35,392 - £42,618 (depending on experience)

Base:Manchester, all roles are office based however there is some opportunity for occasional working from home

The Christie Charity is a vibrant, fast moving, energetic organisation with a passionate team and a fantastic reputation.

Everything we do is geared to supporting the renowned Christie hospital to ensure cancer patients receive the highest level of treatment and care and have access to world leading research and technology ensuring they have the best possible experience and outcomes. We provide funding over and above what the NHS is able to provide.

We are looking for a creative, dynamic and adaptable corporate fundraising manager with a minimum of three years’ experience or relevant sales experience to develop and deliver a successful corporate fundraising strategy. You will need to have strong interpersonal skills and significant  experience of delivering pitches and securing new business, coupled with demonstrable success of securing sponsorship and commercial participation opportunities.

You will have a natural flair and genuine passion for corporate fundraising, be a terrific storyteller with  exceptional communication skills to bring this unique world leading cancer centre alive for businesses in an engaging and purposeful way. . Most of all, we are looking for someone whose enthusiasm, innovation and ambition  will match those of the Charity. . As part of a supportive and committed team, you  will be professional in your approach and provide an excellent standard of service for our charity supporters.

The Charity team is responsible for raising millions of pounds each year to ensure Christie patients receive gold standard care and treatment. This includes everything from access to world first clinical trials and receiving radiotherapy in state-of-the-art treatment centres to young adults being cared for in a bespoke age-appropriate centre and being able to offer patients anxiety reducing complementary therapy, or even creative sessions in our art room.

If you want to make a real difference to cancer patients and are ready to rise to the challenge of working for one of the most successful charities in the North West, please email a covering letter and CV to Anna McIntosh, Corporate Development Manager.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Corporate Partnerships Account Manager to join our team.

Please see below for more information on what just might be your future role.

About You

You will be an ambitious and experienced Corporate Partnerships Manager, with a passion for building and growing high value fundraising partnerships that bring about transformational change. You understand and are driven by working to achieve income and impact led partnerships that are long term and deliver change. You are driven by our cause, our beneficiaries and the services we offer so that you can inspire our partners to work with us to make a difference to the Armed Forces Community. You will bring excellent communication skills and a motivated, results-driven attitude.

About the Role

An experienced Relationship Builder, you’ll represent the Charity with our national partners and licensees, ensuring we build strong and lasting relationships. You will work collaboratively across Help for Heroes, building relationships to take a holistic approach to relationship management, maximising all opportunities. You will develop and fulfil robust stewardship plans, identifying opportunities for growth, stewarding partners to increased and continued support of our work. You will also take a proactive approach to finding new business opportunities, developing creative propositions and bringing in additional income.

About the Team

A key member of the Corporate Partnerships team, which is a part of the High Value Partnership team, Commercial Directorate. You will be joining the team at an exciting time for growth and this role will play an integral part in our strategy building on our successful existing corporate partnerships. The Partnerships team are based across the UK, working remotely but with regular opportunities for face to face meetings with the team, partners and beneficiaries. We work collaboratively and are a highly motivated team striving to make a big impact!

At Help for Heroes, we help the Armed Forces community live well after service.

There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. Our support gives people the skills, confidence and knowledge to make a success of life after service.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Community Occupational Therapist to join our team.

 The post holder will  work with communities in the below regions

• Kent
• Essex
• Lincolnshire
• Norfolk
• Leicester

Please see below for more information on what just might be your future role.

About You

Help For Heroes are looking for a highly skilled, professional, and experienced Occupational Therapist to join our expanding clinical team. Are you a committed, flexible OT with a minimum of 2 years of post-graduate experience looking to expand your skills and have the opportunity to work with the Armed Forces Community? If you have the ability to work independently but still enjoy having the support of a team, you could contribute your skills and experience to improve quality of life. Are you happy to embrace a flexible work pattern as the position will involve frequent travel to meet veterans in their own homes and communities and other organisational commitments including inductions, training and team meetings which may require some overnight stays?  If you have experience of delivering Occupational Therapy in both physical and mental health conditions, then your holistic approach will help improve lives. Sleep difficulties and sensory needs are a large part of the role to enable veterans to live as they want to so experience in these areas would be beneficial.

About the Role

You will have the opportunity to work in the homes and local communities and be able to support them with physical and mental health needs that are creating barriers to meaningful occupation. By carrying your own defined caseload, you will be able to identify barriers that are affecting veterans’ ability to be as independent as possible and live the life they want to live. You will be assessing, planning, implementing, and evaluating Occupational Therapy interventions for those who have served our country and improving the quality of life of our Heroes. You will have the opportunity to be creative in your solutions and the community setting will allow you to address these needs in the best environment for the Armed Forces Community. This role would be ideal for someone who is looking to take the next step in their career and is keen to be at the forefront of evidence-based practice in a supportive team.

About the Team

You will be joining the clinical team at Help for Heroes to provide community based Occupational Therapy input to armed forces veterans. We are resourceful in finding ways to deliver what is right and fair in the healthcare domain. Our aim is to champion the Armed Forces Community and to do this as one team of OTs and Registered Nurses. If you feel that you could join a team that is excited, confident and ready for tomorrow’s challenges this may be role for you.

What we offer

To enable our employees to thrive in all aspects of their lives we proudly support flexible working practices. You can tailor your working day around your work and private commitments providing you maintain high class service to the team and our veterans at all times. And there are also a wide range of other benefits we offer like 29 days paid holiday, enhanced family friendly packages, health cashback plan.
 

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives. 

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it). 

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic.

We have an incredible opportunity for a Philanthropy Executive to join our Fundraising Partnerships team. 

Please see below for more information on what just might be your future role. 

About You 

Are you a passionate Philanthropy Relationship Executive who is motivated to make a real difference for the Armed Forces Community?  Help for Heroes is seeking someone to be an integral part of the small, dynamic and supportive Philanthropy team at Help for Heroes.

You will have: A flexible working approach. A skilled communicator with excellent written and verbal skills. Experience of relationship-led fundraising with an understanding of donors’ motivation to give.

About the Role 

The ideal candidate will provide excellent administrative and operational support to the Philanthropy team, including specific well-written copy for fundraising collateral, engaging thank you letters, impactful cases for support.

Identify, generate, develop and grow a portfolio of major donors, contributing to an agreed income target.

Your role will be varied, responsible for supporting the Philanthropy team to generate, develop and grow income from a portfolio of major donors through positive and impactful relationships and excellent stewardship. You will be a team player, able to efficiently manage and prioritise your time.

About the Team 

A key member of the Philanthropy/High Value Partnerships team actively securing donations and building long term partnerships from high-net-worth individuals. 

About Us

Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.

Post: Support Worker

Hours: Full time. Average waking hours: 32 per week plus a maximum of 92 sleeps per calendar year OR 32 per week plus a maximum of 52 sleeps per calendar year

Continuous rolling rota over 365 days (Christmas and New Year shift cover are allocated separately.)

Salary: Starting at £23,255 – £28,567 (annual increments subject to successful appraisals) (dependent on which job role)

Place of Work: Bolton, Greater Manchester

Reports to: Project Manager

Our Vision:

Backup North West believe no young person should experience homelessness. For the young people that do, Backup aims to be an outstanding provider of high quality, holistic housing and support services.

Purpose:

· To provide high quality support and accommodation for homeless young people aged 16-25.

· To enable an introduction to independent living, while offering a safe environment to live and learn.

· To prevent homelessness and reduce risk.

Works with:

Externally:

Local Authorities, Landlords / property owners, Benefits Agency, Housing Benefit, Maintenance Departments, Police, partner and potential partner voluntary agencies offering complimentary services, young people aged 16-25 years.

Internally:

Project Manager, Senior Managers, Business Support Team, other BACKUP schemes and teams and colleagues.

Key Responsibilities

Building resilience within young people

Provide a comprehensive support and service that meets the highly quality standards set by BACKUP.

Support Work

Provide Staff Support

Participate in promotional activities, fundraising and other outings and activities with residents

Rent and Income Management

Provide Financial Support

Provide Premises Management

Maintain Information systems

Flexibility

Policies & Legislation

No CV's please

Description

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support across the Gloucester region.

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Gloucester area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.

Do you want to work for a dynamic, creative, fast-paced charity?

At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.

The role

This role will provide executive support to the CEO and Action Together’s Board as well as project managing internal business priorities.

The ideal candidate

We’re looking for someone with outstanding organisational skills and excellent attention to detail  who is able to manage multiple priorities, can produce written work to a high standard and is also able to proactively identify issues, implement solutions and get things done.

Salary: £35,745-£38,223 per annum

NJC Grade:PO1 SP 27-30

Hours: 36 hours per week (Monday to Friday, occasional evening and weekend work may be required)

Length of contract: 12 months fixed term

Location: Hybrid working – work from home and at one of our office bases (Oldham, Rochdale or Tameside)

The closing date for applications is 9:00am on 02 May 2024.

Interviews will be held on 08 May 2024 and will include  a panel interview and task.`

Who are we looking for? 

We are seeking a proactive, dynamic IT professional to support in the development and maintenance of our information and digital systems. Excellent communication skills, a keen eye for detail and a proactive approach to problem solving are essential. The ideal candidate will be confident to act as a first point of contact for IT support, maintain our digital systems including CRM, and be able to work both independently and as part of a small team. 

Main Role & Responsibilities 

The post holder will support the Information Systems Manager to ensure the IT systems/platforms are developed and are fit for purpose for the technical requirements. This role will be responsible for supporting the development and maintenance of Ygam Connect (Sharepoint intranet), including migrating files and business processes, liasing with the external developer and working with Connect Champions across Ygam. 

The Talent Set are delighted to be working with a lovely Health Charity to find their new Supporter Experience Manager

The organisation offers a flexible working environment, with a primarily remote working pattern and salary between £30-35k dependant on experience. This role will require monthly travel to their Leamington Spa offices for team meetings.

This role will oversee the development of the charity’s supporter experience strategy in line with fundraising priorities and objectives, developing donor retention methods and fantastic supporter journeys to increase long term income.

Key responsibilities include:

· Effectively lead the development of supporter journeys via multiple channels, leading on product innovations and integrated campaigns to build supporter loyalty.

· Work effectively with fundraising & marketing colleagues to implement a multi channel supporter experience and journey strategy.

· Act as the main point of contact for community volunteers to maintain engagement and activity to help them fulfil their roles across the country.

· Develop supporter retention methods and techniques to increase net income.

· Lead the Supporter Experience team, line managing two people.

Experience required:

· Experience of developing supporter journeys in a public fundraising setting.

· Experience of developing multi-channel fundraising & marketing campaigns

· Experience of managing community volunteers.

· Knowledge of supporter retention methods.

· Experience of line management is a plus.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Do you have a serving attitude and are you passionate about IT? We are looking for an IT Support Specialist who enjoys helping our users across the globe with their technical support needs. As an IT Support Specialist, you will seek optimal user experience by handling and coordinating tickets, training users, and identifying possibilities for improvements. Our technical environment is standard Microsoft M365, Entra, D365, etc. combined with a mix of commercial security tools and custom applications. This position reports directly to the ODI IT Infra & Service Delivery Manager. Our ideal candidate will have excellent technical and communication skills, solid customer service experience, a strong sense of ownership, and a positive drive. 

YOUR KEY RESPONSIBILITIES 

• Monitor and triage incoming tickets (Freshservice ITSM tool), provide timely response to all issues, update internal customers on status, solicit additional information, if needed;

• Responsible for the full professional handling of customer questions, requests, and incidents and take measures when issues arise; 

• Identify possibilities for structural improvements to increase the efficiency and effectiveness of our IT services, for example using PowerAutomate or similar;

• Training and advising individual users in secure and efficient use of IT systems;

• Act as a key first point of contact for UK staff 

• Develop and update  support documentation. 

YOUR PROFILE 

• A committed Christian with a passion for the Persecuted Church 

• Experience in IT Support and a relevant degree or certification(s); 

• A great sense of responsibility to solve problems quickly and sustainably;

• Able to understand the needs of users from various cultural backgrounds and respond to them in a service-oriented, clear and non-technical way;

• Proven ability to approach and analyze a technical problem and find an appropriate and workable solution;

• Has a good command of the English language;

• Coordination skills and able to work in a planned and structured way. 

OUR OFFER 

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organisation we are used to combining working from home and from the office and to have flexible working hours. Location preferably in the Netherlands (Harderwijk) or the UK (Witney), but various local and global locations will also be considered when they are near CET time zone.  

*There is an occupational requirement under Schedule 9 of the Equality Act 2010 for this post to be held by an actively practising Christian who assents to our statement of faith.

The Organisation

ImpactEd Group consists of 3 discrete, but complementary, business units:

• ImpactEd Evaluation works with schools and organisations to analyse the impact of programmes and interventions to help partners do more of what works and less of what doesn’t.
• ImpactEd Consulting offers strategic and operational support for its partners, to address challenges and underpin carefully managed growth.
• The Engagement Platform (TEP) measures school and teacher engagement to support sustainable working cultures.

Since being founded in 2017, ImpactEd has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. We are a growing and skilled team of over 30 people. Our strategy commits to systemic impact by helping our partners to make better decisions and empowering our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.

The Opportunity

This role sits within our Evaluation unit in our Impact Partnerships team, who work with education organisations such as charities, universities and education technology companies (our ‘impact partners’). Our work focuses on helping these organisations to design and deliver evaluations, and to build their capacity for impact evaluation.

We are looking for a candidate who can support the team internally with a variety of delivery and administrative processes, working directly with our schools and partners to support their evaluation journey. This will include supporting new schools through their onboarding and data collection processes and monitoring their usage of our digital platform, the School Impact Platform.  You will also be responsible for liaising with schools to schedule focus groups with teachers and pupils and organise these events accordingly, and supporting colleagues with facilitating data collection and analysis, which will include reporting processes and creating surveys which form part of our evaluation work with schools.

The successful candidate will also have the opportunity to apply for our new professional development pathway, launching this summer. On this two-year scheme, a small cohort will rotate between our practices, gaining wider experience within strategy, evaluation and operational development within the education and social enterprise space.

About You

We are looking for some of the following attributes, though you might be more experienced in some areas than others, and open to a range of backgrounds:

• Understanding and experience of the UK education system

• Experience of quantitative and qualitative data analysis (using Excel is preferred, and this doesn’t need to be highly advanced) and report writing

• Experience of working within an administrative or customer service/partner focused role

• Track record of effective process and project management.

As well as this, you are likely to be most successful in the role if you:

• Communicate clearly and persuasively, both written and verbally

• Have exceptional attention to detail and enjoy setting up and working to clear processes

• Are analytical and happy to spend time reviewing research literature or scrutinising data

Are entrepreneurial and solution-focused: you can think on your feet and adapt to change.

Why Us?

As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to: 

• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working

• Personal excellence: we invest significantly in professional development, including an individual CPD budget, and formal and informal training and support

• Mental health and wellbeing: access to health and wellbeing advice and free therapist support.

Diversity and inclusion at ImpactEd Group

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in

• Providing a positive experience of work as part of an inclusive culture led by our organisational values

• Maintaining an annual EDI action plan - led by the internal team and supported by a Board sponsor.

What to expect from the recruitment process:

• We use a recruitment system, Applied, which debiases the recruitment process and all applications are anonymised until the point of interview

• We implement a standardised interview template and competencies matrix.

We have an exciting and challenging opportunity for a Team leader to join the National Homicide Service (HS), covering the London and the South of England.

You will work from home or a local VS office if available, 37.5 hours per week.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team? If yes, then we'd love to hear from you….

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

You will lead and support a team of Homicide Family Caseworkers to meet VS and Homicide Service standards and contractual requirements. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload and will have experience of achieving key performance indicators, as set by the Operation managers and Deputy Head of Service.

We pride ourselves on providing exceptional trauma informed advocacy and support to all service users and you will have an understanding of the impact that trauma and bereavement can have on individuals. We support staff to keep them safe within their role and you will lead on the importance of personal and professional resilience and wellbeing for the team.

You will have excellent communication skills and will support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team. You will be prepared to travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online. A driving license and use of a car are both essential as well as access to public transport. You will be reimbursed for all travel costs.

You will also enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams) and will have experience in building constructive working relationships, focused on delivering the best service for vulnerable service users. You should be a confident presenter, and able to share the service and work we do to inform, educate and encourage notifications and referrals into the service.

Please see attached Job Description and Person Specification for full details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport.

We looking forward to hearing from you.

Interview dates: 2nd May 2024 - by Zoom.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for a Team Leader- MARAC (Multi Agency Risk Reduction Assessment & Coordination) to join a multi agency team at Lancashire House, Accrington working 37.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at Accrington working in a multi agency team at Lancashire House. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. As a MARRAC Team Leader you will:

• Ensure the effective delivery of the MARRAC process, holding daily discussions with partners to contribute & support the initial assessment process
• Ensure the consistent delivery of services by allocating & monitoring work across the team
• Provide any immediate safety & support needs to the victim & their family
• Work alongside the police safeguarding teams to ensure the effective delivery of Operation Provide
• Chair MARRAC meetings, facilitating the sharing of sensitive information securely ensuring all partners take part in joint safeguarding
• Complete case management audits & reports to case records are accurate & in line with standards
• Be responsible for safeguarding quality assurance & compliance with policy, providing guidance as required
• Complete line management duties for your team including recruitment, training completion, performance management, support & guidance.

You will need:

• Experience managing a team delivering front line support to victims
• A comprehensive understanding of domestic abuse & it's impact, hold an IDVA accreditation
• Knowledge of risk assessment & safety planning & Safeguarding issues
• Theoretical, practical & procedural knowledge of civil & criminal justice remedies for victims
• Ability to build & mainitain partnerships & pathways to improve service delivery
• Good orgnisational skills, able to prioritise effectively
• Strong crisis management skills, able to deal with difficult situations.
• Strong communication, negotiation & advisory skills, both written and verbal with the confidence to challenge
• IT skills, able to sue Microsoft Office & Case Management systems

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.