Operation Assistant Jobs in Manchester, Greater Manchester
Are you looking for an interesting role offered on a 12-month contract basis where you can make the most of great administrative skills and proficiency using office IT while working as part of a friendly team? Then join Shelter as an Operations Assistant and you could soon be making a real difference to people affected by the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The team deliver a range of services, including training on housing and homelessness prevention, housing law consultancy, online resources and projects to support professionals working directly with people at risk of homelessness to get positive outcomes. The team covers all of England and works closely with teams including Learning and Organisational Development, Training and Support, Business Support, as well as our frontline Services and Legal Services.
About the role
Knowledge is power and we run over 1,600 training courses that attract 40,000 delegates each year. Your challenge, together with three other Operations Assistants will be to take responsibility for the administration and operational delivery of all of our courses, including face-to-face training and online via webinars and e-learning. We’ll rely on you to ensure that each course runs smoothly, all delegates and trainers have the instructions and information they need and that the highest level of customer care is provided. Monitoring a number of inboxes, dealing with customer enquiries and bookings, managing financial arrangements and booking speakers, trainers and venues – all are aspects of this vital and varied role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need experience of managing a large and varied administrative workload while adhering to deadlines. You’ll also need the ability to work well both independently and as part of a team. Excellent attention to detail is important too, as is a customer focused approach. You will be proficient in the use of webinar platforms, e-learning platforms, Microsoft Office applications, internet. You’re also happy to provide additional support within the team when required.
Benefits
In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About us:
The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action.
We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years.
Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.
THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger.
We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.
We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.
You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.
If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.
The position:
The primary focus of the position is to support the operational side of the organisation and the Managing Director. You’ll need to be good at multitasking and highly collaborative.
You will work closely with other department team members to facilitate support for the wider team. This role will report to the Head of Operations, whilst working closely with the Managing Director.
We will be holding a webinar on Tuesday 9th April at 7pm BST for you to find out more about the role and ask any questions you may have. The webinar will be hosted by Alison McCants, Head of Operations and Emily Brennan, Operations Coordinator. If you’re interested, please register by following the apply button which will take you to our website.
A recording of the webinar will be available within 48 hours after the end of the event.
Hours:
This is a part time position of 28 hours per week over 5 days (or some of these days) with the working pattern to be agreed with the successful candidate.
From 1st July 2024 we are piloting a four day working week across the whole of the UK organisation. This pilot is planned to run for 12 months, at which point a decision will be made by our Board of Trustees as to whether this will become permanent. Success of the trial relies on the organisation being able to achieve the same or improved level of impact in four working days as five, with staff experiencing either the same or improved levels of wellbeing.
During the four day week pilot, working hours for this position will be reduced proportionately to 22.5 hours per week, spanning Monday to Thursday (or some of these days), with no reduction in salary. This will be a temporary change to the contractual terms with the successful candidate. The appointed person must be prepared to increase their working hours to 28 hours per week if a return to a five-day working week is decided.
Who you are:
You will be someone who enjoys supporting others in an administrative role and is happy to get involved in a wide variety of people and operations-related tasks. This role will require flexibility, a keen eye for detail, and good problem solving skills.
You have the ability to handle sensitive information and will work closely with the Operations team and Managing Director to uphold and continually improve our governance & processes.
You’ll be able to work independently and as a member of a team in a fast-paced environment and be excellent at prioritisation and managing multiple tasks effectively and efficiently.
Primary Duties:
Administrative (30%)
-
Supporting the Operations team with a variety of administrative tasks relating to people, systems, finance, governance, and compliance
-
Organising purchasing of products, equipment and subscriptions as the team requires
-
Managing the subscription renewal calendars, ensuring timely review for renewals
-
Provide logistical support for whole team meetings, events and workshops, budgets and quarterly reports
-
Support the order of the team drive, organising items as needed and responsible for helping maintain the UK naming conventions across the team
-
Keeping track of hardware and fixed assets
-
Administrative support for other departments as necessary, such as supporting logistics of departmental workshops and retreats
Team meeting and support (35%)
-
Manage System user-guides, How To guides & Best Practice guides
-
Monitor and manage the main organisational email inbox, triaging to other departments and handling enquiries and responses directly where possible
-
Remotely host whole team meetings, Diversity Equity and Inclusion discussions, weekly reflections, and wellbeing sessions (guidance and support will be provided)
-
Booking meetings and coordinating travel requirements for national and international travel
-
Assisting with the daily management of operational activities
-
Support Lead People Operations Coordinator as required with hiring practices, such as listing jobs externally, administration related to interviews and adding transcripts and proofreading closed captions for job webinars
Executive Assistant support (35%)
-
Support the Managing Director, helping with information requests, internal and external communications, board papers, scheduling, meeting preparation, minutes, updating Asana tasks and timelines, administration and expenses
In addition:
-
Attend conferences, as required
-
Participate in team meetings including note-taking and facilitation
-
Attend in-person workshops 2 - 3 times a year
-
Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement
-
Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level
-
Perform any other duties assigned by the Head of Operations and Managing Director
Key Competencies:
Team player: You value the benefits of teamwork, making your contribution confidently within the team. You are comfortable working with staff from different teams.
Multi-tasking: You have the ability to get a number of tasks completed at one time. This role requires being able to handle a multitude of different tasks, often simultaneously delivering them on time and to a high standard.
Accurate: With a keen eye for detail you are able to deliver accurate work.
Organised: You are a forward-thinker who works on your own initiative, meeting objectives and tight deadlines under pressure.
Initiative: Can work autonomously on a range of varied tasks and projects, with the ability to assess and initiate things independently. You have the ability to spot problems that others may not have noticed need solving, and take the lead without requiring support.
Nimble: You are able to thrive in a decentralised, fast-paced team environment, with the ability to learn and understand new things quickly. Given the nature of this role, you can pivot on the spot to adapt to changing priorities.
Good to know:
You will have access to:
- A fully remote work environment and team (all equipment is provided)
- A pro rata share of 25 days leave plus Public Holidays (reduced proportionately during four day week trial)
- Flexible working hours
- A workplace pension
- An annual learning and development budget
- Support for mental and physical wellbeing
- £25 per month reimbursement towards home working costs
At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome
Our employees all work remotely but still enjoy a supportive, collaborative environment.
For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Operations Administrator salary please the attached document.
All applicants need to be:
- Fluent in written and spoken English.
- Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
- Committed to our mission to end the abuse of animals raised for food.
The Process:
All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.
Our full interview process comprises of the following stages:
- A skills test to give us an opportunity to see your skills in action (completed remotely).
- Join an online interview (via video call) so we can learn more about each other.
- Final Interview (via video call as above)
For full details of our recruitment process please see the attached document.
The client requests no contact from agencies or media sales.
WHO WE ARE AND WHAT WE DO?
We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard.
By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves.
ROLE PURPOSE
As our Executive Assistant (Maternity Cover, 0.8 FTE, Fixed term for 12 months), you will play a crucial role in developing and supporting our charity and strengthening our administration and governance. You will be providing flexible assistance primarily to our CEO, in the planning and delivery of their workload. You will also provide administrative support to the Senior Leadership Team, Trustee Board and other structured groups which shape the charity’s strategy and activities, for example our Clinical Advisory Group. As such, you will have the opportunity to work with the entire Student Minds team and a variety of stakeholders across the health and higher education sectors.
Key responsibilities:
Chief Executive Officer assistance
- Email and calendar management: helping to prioritise demands, responding to correspondence on behalf of the CEO and following up with contacts post-meetings.
- Arrange meetings and itineraries and coordinate travel as required.
- Stakeholder management support: utilising CRM to maintain updated databases for organisational contacts; support with the completion of contracts and registering purchase orders with suppliers,where the CEO is the lead contact.
Meeting management
- Plan and coordinate relevant meetings to ensure they are purposeful and relevant. These will include Board meetings, Senior Leadership Team Meetings, Leadership Group meetings and any other general committee meetings.
- Provide logistical and administrative support for all meetings, arranging suitable meeting premises or software, preparing and circulating agendas and meeting papers in consultation with the relevant participants (e.g. Chair of the Board, CEO and Senior Leadership Team).
- Coordinate catering requirements and liaise with the finance team to make purchases.
- Take high-quality and accurate meeting minutes and circulate them for appropriate approval and sign-off.
- Ensure prompt follow-up with agreed action points and follow through with ongoing delivery of commitments.
Governance support
- Provide administrative support where applicable to meet the charity’s requirements with
- Companies House and the Charity Commission.
- Support with Trustee recruitment, induction and training.
- Support the charity’s continuous improvement and compliance using tools such as the Governance
- Code.
Senior Leadership Team coordination
- Support with coordinating multi-stakeholder meetings, and liaising with internal and external stakeholders.
- Support members of the Senior Leadership Team or their guests with the use of our core systems and software (Google Workspace, Google Meet, Slack, Mural, Zoom).
- Process any travel expenses for the Senior Leadership Team.
- Manage charity records: provide historical reference by supporting procedures for the retention and disposal of records.
- Welcome guests and provide tours of facilities or support guests to use online meeting software where required.
Other duties
- Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post.
- Provide cover for other team members as necessary to ensure seamless operations and support across the organisation.
- Work to agreed charity and personal targets.
- Attend regular team meetings with Student Minds colleagues.
- Ensure compliance with Student Minds’ internal procedures and all external legal requirements.
- Ensure equality and inclusion responsibilities for your area of work.
- Undertake training and attend conferences as appropriate.
- Engage with and provide feedback on projects and strategic reports developed by other members of the team.
- Work flexibly and undertake tasks to support Student Minds colleagues as required.
BENEFITS
- Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
- Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
- Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
- Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to help us create, support, educate and inform an inclusive community of healthcare professionals, and all parts of society, about the principles and practice of compassionate, holistic medicine and health care?
At the BHMA we recognise that health, social justice and climate justice are intertwined. We hope to effect change in the world through empowering our health professionals to look after themselves and their patients better, so that we can all look after the planet better.
We believe it is time to reach a wider audience to inspire them with the understanding of the importance of holism and holistic and compassionate healthcare. We are looking for someone with passion and dedication who will help us achieve this.
About our charity
The British Association for Holistic Medicine and Health Care (BHMA) is a charity, with a small team, dedicated to promoting holism in healthcare. We are a membership organisation that is 40 years old this year and has produced a respected journal for over 20 years.
Role Overview & Aims
We are looking for someone who will drive the BHMA into a new phase of growth. Someone with passion and dedication who will believe in our purpose and help us achieve this. We want to grow our reach and find new members, journal subscribers and people to enrol on our course. We also want to start producing professional webinars and podcasts in the run up to our conference this Autumn. We would also like to streamline the administrative running of the BHMA to make it more efficient and sustainable, whilst growing our income streams.
How we work
The BHMA operates as a remote team however the hub is in the Bath/Bristol area with our AGM & a conference to be held near Bristol in 2024. We have 2-3 evening Zoom meetings per month and our remote administrator works mornings.
You will work from home using your own computer, however occasional face-to-face meetings would be a bonus.
Roles & responsibilities
Main duties:
-
Liaise with the trustees and attend meetings to provide regular updates on the ‘health’ of the charity and to share your vision for strengthening marketing and operations.
-
Identify risks and opportunities and work with the Trustees to promote the charity’s vision and implement change.
-
Governance - ensuring the charity adheres to data protection policies,the requirements of the Charity Commission, and any other legal requirements
-
Being responsible for all administrative and operational functions of the charity - delegating where appropriate to the administrator/marketing assistant.
-
Designing and implementing a marketing and communications strategy to primarily build and retain memberships and subscriptions.
-
Supervising our remote administrator/marketing assistant
-
Supervising and motivating our student ambassadors.
-
Organising & innovating
Day to day activities:
-
Website updates and improvements and web optimisation/SEO.
-
Implementing social media campaigns.
-
Implementing referral marketing campaigns.
-
Simple podcast/video editing and uploading.
-
Writing and editing digital content.
-
Leveraging the networks and influence of our trustees/ambassadors and student ambassadors.
-
Creating a role and sense of purpose for our student ambassadors.
-
Promoting our key offerings: Student essay competition, Conference, Events and affiliate events, Our Professional Development Course, BHMA membership, and our Journal of Holistic Healthcare.
-
Implementing and improving customer service/onboarding protocols/customer retention.
-
Nurturing BHMA member communities.
-
Membership data collection and analysis.
-
Writing newsletters to members and non-members
-
Networking and looking for collaboration opportunities.
-
Financial management - initiating payments and overseeing finances.
-
Submitting financial reports & gift aid to the Charities Commission.
-
Contributing to the annual report presented at the BHMA AGM.
-
Organising monthly trustee meetings, taking minutes and preparing agendas (in consultation with the Chair) and reports in advance
For further information please see our job description attached below.
Systemic Justice is looking for a Finance Assistant who can help support our financial managament as we work to radically transform how the law works for communities fighting for racial, social, and economic justice.
Position type: Full-time (4 days per week, 32-hour work week)
Duration: 12 months with a possibility of extension
Remuneration: EUR 42.000 annually gross
Location: Remote within Europe (CET time zone +/- two hours)
About the role
Systemic Justice is looking for a Finance Assistant to join our growing organisation. You will assist with day-to-day book-keeping, accounting and expense monitoring. Part of our small Finance and Operations team, you will be working closely with our Finance Manager as well as the rest of our remote team.
About Systemic Justice
Systemic Justice works to radically transform how the law works for communities fighting for racial, social, and economic justice. We are the first organisation in Europe that partners with communities on strategic litigation by taking a community-driven approach; that is Black-led; and has a majority BPOC team. We approach our work through an intersectional lens, and across the digital and non-digital context.
What you’ll be doing
- Handling of all documentation for all financial transactions
- Booking of all payments (payroll, reimbursements, credit cards, vendors and consultants, fixed assets)
- Book and maintain overviews of all revenue (Accounts Receivable, pre-paid agreements, in-kind donations)
- Allocate transactions according to SJ accounting manual and ensure compliance.
- Support compliance with financial policies and procedures.
- Fixed assets monitoring, depreciation, and booking updates.
- Monitor project expenses in QuickBooks following allocation compliance guidelines, and generate relevant reports for team and funders
- Support liaising with external auditors and maintain supporting documentation for audits.
What we hope you’ll bring
- Accounting/bookkeeping experience, preferably from a non-profit context.
- Project budget management experience, preferably from a non-profit context.
- Experience preparing for financial audits.
- Diligent documentation skills, record-keeping and documentation review experience.
- Excellent Excel skills and experience with the rest of Microsoft Office 365.
- Experience with QuickBooks or equivalent accounting software.
- Experience with Asana or other project management software.
- Proactivity, curiosity, and a problem-solving attitude.
- Excellent communication skills and ability to work comfortably within a remote team.
- Incredible attention to detail and the ability to work independently.
- Knowledge of specific legislation and statutory requirements for NGOs, including in the Netherlands will be considered an advantage.
- Fluency in written and spoken English. Knowledge of Dutch will be considered an advantage.
- Comfort navigating a young non-profit, including the ability to manage multiple tasks effectively and to work well in a growing organisation.
Please note that Systemic Justice works in Europe within the CET time zone +/- two hours. Being located inside the Council of Europe and inside this time zone span is a requirement.
The client requests no contact from agencies or media sales.
Job Title: Finance Assistant
Salary: £13,333 pro-rata (£25,000 FTE)
Location: Remote / Homebased (Preferably south-west located in England or Wales to attend team meetings, but applicants outside this area will be considered.)
Hours: 20 per week (negotiable)
Contract: Permanent
Are you a part qualified accountant, or have relevant experience, and looking to join an exciting organisation that’s truly making a difference?
The Jon Egging Trust are seeking an exceptional Finance Assistant to support the finance function of the charity as we continue to grow. You will assist with day-to-day book-keeping, the month-end and year-end process, supporting the preparation of budgets and grant reports, and all the aspects of financial management that ensure we are compliant, alert and looking ahead. Part of our small Finance and Operations team, you will be working closely with our Finance Manager as well as the rest of our remote team who are a fantastically motivated and committed team of home workers, passionate about improving the lives of young people through our specialist youth programmes.
We welcome applicants whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.
About the Jon Egging Trust (JET)
At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.
Our benefits package includes:
· Flexible working
· Enhanced annual leave
· Homeworking allowance
· Occupational pension scheme
· Occupational sickness scheme
· Special paid leave provision
Read our Applicant Privacy Notice
Child and adult at risk protection policy statement
The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
The closing date is Sunday 14th April at 23:59.
Interviews to be held week commencing 22nd April (most likely Thursday 25th – tbc)
Questions?
Contact us via our website.
Please note: to become an employee at JET you must be able to produce evidence of your Right to Work in the UK
The client requests no contact from agencies or media sales.
Online Fundraising Assistant
Position Objective:
To contribute to the execution of international PETA entities’ online fundraising programmes by assisting in the production of online fundraising campaigns, social media campaigns, and data management
Term of Employment:
Full-time
Location:
Remote from mainland UK (occasional to travel London required)
Reports To:
Associate Director of International Digital Fundraising
Salary:
£27,000
Primary Responsibilities and Duties:
- Assist with PETA entities’ online fundraising campaigns, including data selection and quality checking, e-mail scheduling, donation tracking, and reporting
- Assist with PETA entities’ social media fundraising campaigns, including ad monitoring, comment section moderating, rejection responses, and reporting
- Assist with the statistical analysis of online fundraising campaigns
- Review online donation transaction data and ensure it is entered into the relevant databases in a timely manner
- Maintain the online fundraising appeal archive and ensure that materials are organised and stored efficiently
- Assist in building online advocacy campaigns for PETA entities
- Ensure the operation of the fundraising and data collection elements of PETA entities’ websites
- In liaison with the supporter services administrator, assist in maintaining and updating supporter records and subscriptions in fundraising databases
- As directed, work with the PETA Foundation US IT Department and database-management vendors to ensure that all data collected online is managed and maintained properly
- Perform any other duties assigned by the supervisor
Qualifications:
- Experience with CRM, ideally Raiser’s Edge or another fundraising database
- Experience with Excel and good numerical skills
- Ability to handle numerous projects simultaneously
- Excellent organisational skills and attention to detail
- Ability to work both independently and within a team environment
- Commitment to the objectives of the organisation
- Adherence to a vegan lifestyle strongly preferred
This is a challenging and busy role supporting the delivery of the Financial Inclusion programme across the UK, including support for Financial Inclusion projects under the Scotland team. The Financial Inclusion Assistant is responsible for providing high level support to the Head of Financial Inclusion, Senior Managers and other team members as appropriate. The Financial Inclusion Assistant supports the coordination and delivery of a range of projects, communications, events and working groups across the Financial Inclusion department.
Role responsibilities
· Support the delivery and coordination of projects and working groups within the Financial Inclusion department and management of team email inbox
· Support the Financial Inclusion Leadership team to manage team engagement, planning meetings and working groups, taking minutes and assisting in the preparation of reports, communications, presentations and other documents
· Perform administrative duties for any Steering Groups led by the Financial Inclusion department, scheduling meetings, preparing agendas, recording minutes and producing reports as required
· Support the Financial Inclusion department through excellent stakeholder management, building positive relationships between teams across the Trussell Trust
· Act as a key contact point between the SLG and the Financial Inclusion department, ensuring expectations and objectives are met and all queries answered satisfactorily
. Organise and support the Head of Financial Inclusion with events, both internally and with other key stakeholders, liaising with event management companies when appropriate
Person Specification
Technical skills and minimum knowledge:
· Strong administration skills
· Strong organisation skills and experience of working with tight deadlines and managing a varied workload
· Experience of supporting the organisation and delivery of a range of projects, events and meetings
· Strong IT skills including confidence in using all MS Office applications
· Numerate with the ability to present and analyse data
Behaviours and competencies:
· Demonstrate a commitment to the values of the Trussell Trust
· Demonstrates empathy and knowledge of diverse groups of people from a range of backgrounds and lived experiences.
· Excellent written and verbal communication skills
· Excellent interpersonal skills with experience of building relationships internally across an organisation and externally with key stakeholders
· Comfortable working autonomously and across multiple tasks with a high degree of self-management and personal organisation
Key Stakeholders
· Network Programmes & Innovation
· Network Operations
· Participation
· Fundraising
· CEO/ Senior Leadership Team
Our Values
The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.
Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued. We welcome people of all faiths and none and those that are committed to these values.
We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritised communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.
The client requests no contact from agencies or media sales.
Do you want to make a genuine difference to the lives of dogs across the country? Are you looking for a contact centre role that measures success on service rather than sales?
Customer Support Centre Advisors are the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public.
About this job:
As a Customer Support Centre Advisor, you’ll:
- Provide the best customer service with every interaction.
- Liaise regularly with colleagues in the support centre, our network of rehoming centres and our London offices.
- Respond sensitively and efficiently to all calls, following our set policies, procedures, and guidelines.
About you:
The successful candidate will have excellent frontline enquiry and/or customer services in a high demand customer service environment as part of a team. Resilient, proactive and self-confident, you will have experience in managing sensitive situations appropriately.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About the team:
The Customer Support Centre is multi-channelled, with a mixture of inbound, outbound and email traffic which receives calls and emails for our network of 21 rehoming centres in the UK. The Customer Support Centre also receives calls for several dedicated hotlines in the organisation along with making outbound post adoption support calls. The role will involve delivering exceptional customer service on every interaction for all sorts of queries coming into the organisation.
What you need to know:
Normal hours in this role are 37.5 per week, our national Customer Support Centre is open from 8am-8pm Monday to Friday and 8.30am-5pm on weekends and bank holidays. Due to the nature of our operation, you will be required to work every other weekend (2 weekends per month) with some bank holiday work required.
The role is based in the Manchester Rehoming Centre with hybrid working. The successful candidate will be required to work two days a week at our Manchester office (M34 3SG) and three days remotely. Some UK travel may be required as and when needed.
Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us.
The client requests no contact from agencies or media sales.
Student Support Assistant
Are you 18 – 24 and looking to develop your career in a rewarding role? Are you a good communicator that can connect with people? Can you nurture inclusion and belonging?
If you are driven with a passion for raising aspirations, then we want to hear from you!
This is an exciting entry level position to develop your career and support pupils in the process with full training provided.
If you are not in education, training or employment already, then join the team as a School Service Leader and work as part of the UK Year of Service programme.
Position: Student Support Assistant (internal title School Service Leader)
Location: Tameside or South Manchester or another Greater Manchester location. From Monday to Thursday you will be based in our partner school supporting the programme delivery
Training: Fridays you will be based at the Manchester training centre (M12 6FZ) to support learning and development activities with volunteers (travel costs will be subsidised)
Hours: 35 hours per week, from Monday to Friday.
Remuneration: £21,840 per annum
Duration: Fixed-term for 9 months (15th April - January 2025)
Closing Date: 2nd April 2024
Interview Date: Interviews will take place on a rolling basis, so please apply at your earliest opportunity.
The Role
The purpose of the School Service Leader role is to provide support to pupils in schools with their social and emotional achievement, with a particular focus on key stage 2 in primaries, and key stage 4 in secondaries.
Training will be provided to all successful candidates to ensure you have the skills to support school-based interventions.
Key relationships will include:
- Working closely with a team of 5-7 full-time mentors or other School Service Leaders
- Impact Officers, who you are typically based alongside in school two days a week, providing line management support
- Colleagues, school staff and pupils
Depending on the needs of your school and team, you will:
- Delivering interventions to pupils - The School Service Leaders will focus the first half of their placement on helping KS2 or KS4 pupils get or remain on track, by providing a range of targeted interventions; including delivering behaviour and attendance coaching encouraging pupil engagement and social development to promote a positive learning environment. You will also provide mentoring around attendance and behaviour.
- Maintaining a strong relationship with the school - You will assist the Impact Officer (line manager) to maintain a successful school relationship and ensure prompt and accurate data collection.
- Assisting with the support of Mentors - The second half of the placement will require carrying out the duties outlined in above and also assisting with the management and support of a team of mentors who are volunteering.
This is an amazing opportunity for personal development as a significant proportion of working time will be dedicated to your professional development and career growth. This may involve formal qualifications or informal development, which candidates will be allowed to complete during their working hours.
About You
In order to be considered for this role you must be based in the North West, with the ability to travel daily to Greater Manchester and be aged 18-24 (candidates who turn 25 between March - December 2024 will not be eligible) You must have not been in formal Education, Employment or Training within the last six months.
We are looking for someone who:
- Communicates and connects with others in consistent, positive and meaningful ways
- Holds space that nurtures inclusion and belonging
- Sees positivity in others, and has a passion for raising aspirations
- Shares the reasons behind plans/decisions, and helps in creating understanding and significance
- Collaborates towards a common purpose with a deep sense of ownership
- Effectively prioritises and organises to deliver results
- Seeks out opportunities for self-improvement
- Models authenticity
About the Organisation
This youth social action charity challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time voluntary service. As mentors, tutors and role models in schools, the charity support pupils growing up in some of the most disadvantaged areas of the UK.
Benefits to all employees include:
- Pension: up to 5% pension employer contribution matched after 3 months of employment.
- Holidays: 25 days holiday per year plus one additional day per year after two years of employment, capped at a maximum of 28 day (or the pro rata equivalent for part-time staff).
- Travel: Interest free loan for season ticket or bicycle.
- Volunteering days: All employees can take up to 2 days to volunteer in a mission-aligned charity depending upon length of service.
Other areas of experience may include Volunteer, Volunteering, School, Youth, Support, Education.
Please note this role is being advertised by NFP People on behalf of our client.
Student Support Assistant
Are you 18 – 24 and looking to develop your career in a rewarding role? Are you a good communicator that can connect with people? Can you nurture inclusion and belonging?
If you are driven with a passion for raising aspirations, then we want to hear from you!
This is an exciting entry level position to develop your career and support pupils in the process with full training provided.
If you are not in education, training or employment already, then join the team as a School Service Leader and work as part of the UK Year of Service programme.
Position: Student Support Assistant (internal title School Service Leader)
Location: Liverpool locations to be confirmed during the interview process. From Monday to Thursday you will be based in a partner school supporting the programme delivery
Training: Fridays you will be based at the Manchester training centre (M12 6FZ) to support learning and development activities with volunteers (travel costs will be subsidised)
Hours: 35 hours per week, from Monday to Friday.
Remuneration: £21,840 per annum
Duration: Fixed-term for 9 months (15th April - January 2025)
Closing Date: 2nd April 2024
Interview Date: Interviews will take place on a rolling basis, so please apply at your earliest opportunity.
The Role
The purpose of the School Service Leader role is to provide support to pupils in schools with their social and emotional achievement, with a particular focus on key stage 2 in primaries, and key stage 4 in secondaries.
Training will be provided to all successful candidates to ensure you have the skills to support school-based interventions.
Key relationships will include:
- Working closely with a team of 5-7 full-time mentors or other School Service Leaders
- Impact Officers, who you are typically based alongside in school two days a week, providing line management support
- Colleagues, school staff and pupils
Depending on the needs of your school and team, you will:
- Delivering interventions to pupils - The School Service Leaders will focus the first half of their placement on helping KS2 or KS4 pupils get or remain on track, by providing a range of targeted interventions; including delivering behaviour and attendance coaching encouraging pupil engagement and social development to promote a positive learning environment. You will also provide mentoring around attendance and behaviour.
- Maintaining a strong relationship with the school - You will assist the Impact Officer (line manager) to maintain a successful school relationship and ensure prompt and accurate data collection.
- Assisting with the support of Mentors - The second half of the placement will require carrying out the duties outlined in above and also assisting with the management and support of a team of mentors who are volunteering.
This is an amazing opportunity for personal development as a significant proportion of working time will be dedicated to your professional development and career growth. This may involve formal qualifications or informal development, which candidates will be allowed to complete during their working hours.
About You
In order to be considered for this role you must be based in the North West, with the ability to travel daily to Greater Manchester and be aged 18-24 (candidates who turn 25 between March - December 2024 will not be eligible) You must have not been in formal Education, Employment or Training within the last six months.
We are looking for someone who:
- Communicates and connects with others in consistent, positive and meaningful ways
- Holds space that nurtures inclusion and belonging
- Sees positivity in others, and has a passion for raising aspirations
- Shares the reasons behind plans/decisions, and helps in creating understanding and significance
- Collaborates towards a common purpose with a deep sense of ownership
- Effectively prioritises and organises to deliver results
- Seeks out opportunities for self-improvement
- Models authenticity
About the Organisation
This youth social action charity challenges 18 to 25-year-olds to tackle educational inequality through a year of full-time voluntary service. As mentors, tutors and role models in schools, the charity support pupils growing up in some of the most disadvantaged areas of the UK.
Benefits to all employees include:
- Pension: up to 5% pension employer contribution matched after 3 months of employment.
- Holidays: 25 days holiday per year plus one additional day per year after two years of employment, capped at a maximum of 28 day (or the pro rata equivalent for part-time staff).
- Travel: Interest free loan for season ticket or bicycle.
- Volunteering days: All employees can take up to 2 days to volunteer in a mission-aligned charity depending upon length of service.
Other areas of experience may include Volunteer, Volunteering, School, Youth, Support, Education.
Please note this role is being advertised by NFP People on behalf of our client.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Your role will be to provide effective and efficient administrative support to ensure the smooth running of Gaddum’s NHS Talking Therapies service including processing referrals, scheduling appointments and dealing with client enquiries.
You will be responsible for ensuring that all administration tasks are completed with a high level of accuracy and in accordance with relevant policies and procedures.
You will demonstrate a high level of professionalism and empathy towards clients and have an understanding of common mental health difficulties. A keen eye for detail, excellent organisational skills, and the ability to multi-task and effectively prioritise are key to the success of this role.
This role is subject to a Basic DBS Check.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
Applications for this role close at 9am on 3rd April 2024.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equity, diversity and inclusion, Gaddum undertakes anonymous shortlisting by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
We are seeking talented and experienced senior managers to lead the organisation’s Workforce and Living Well Programmes.
Position: Programme Lead x2 roles (Workforce or Living Well Programme)
Location: Remote/Hybrid
Salary: £50,000-£60,000 per annum pro rata
Hours: Full time, 35 hours per week (negotiable)
Contract: Permanent
Benefits: 25 days paid holiday (rising to 29 days with service increments) plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns
Closing Date: Monday 22nd April 2024
Interview Date: 8th or 9th May
About the Role
As a key member of the Strategy and Impact Directorate, you will establish and lead one of our strategic programmes and focus on building key relationships, developing a portfolio of projects and helping us achieve our strategic ambitions.
You will be able to draw on the organisational resources, bringing them together around the problem with a clear and unrelenting focus on impact. Whilst it is important that you bring an effective and efficient approach, it is also critical that you bring creativity and vision to enable the programmes to realise their full potential.
As an experienced senior manager, you will lead the organisation’s Workforce Wellbeing Programme, bringing together a range of projects and activities that respond to the challenges and emotional distress faced by the NHS workforce on a daily basis.
Or, you will lead the Living Well Programme, bringing together a range of projects and activities that respond to the challenges presented by inequality and help to unlock the power of people and communities to create health, maintain good health and to manage as effectively as possible whilst living with one or more chronic conditions which in turn seeks to reduce or avoid demand on NHS services
About You
Whichever Programme you lead, you will have experience of:
· Leading complex multi-partner and stakeholder programmes in the VCSE or public sector
· Leading large programmes including programme management, governance, monitoring, impact measurement and reporting
· Working in an evolving strategic and operational environment and able to maintain and direct impactful programmes through periods of change
· Building and delivering communication strategies, using learning and insight to drive transformation
· Leadership and people management
· Co-production, collaboration and partnership working
· Working in a team to support the delivery of team objectives
About the Organisation
This is an exciting time to join the organisation as we begin to plan and deliver against our newly launched strategy, to achieve our vision of a future with a thriving NHS and the best possible healthcare for everyone, in which the finance team plays a vital role.
You will be asked to provide a copy of your CV and if selected and a supporting statement outlining how you meet the job description, person specification and any preference for a specific programme, via NFP People. The supporting statement should be no more than 2 sides of A4.
Please indicate which role you are applying for. If applying for both please submit a single CV but a separate personal statement for each outlining how your skills and experience meet the requirements of each role.
Other roles you may have experience of could include Programme Lead, Programme Manager, Programme Officer, Senior Programme Manager, Programme, Programmes, Impact, Engagement.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Overall Description
The Director of Programs oversees the management of Grassroot Soccer’s priority partnership geographies (Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe) while strengthening the technical assistance to Partners in all geographies as well as coordinating new partnerships globally. The Director of Programs will work closely with the Vice President, Impact and Operations and Director of Strategy and Innovation to develop strategic plans for all Partnership geographies. This position is strategic for Grassroot Soccer, contributing to the organization’s mission and the GRS 5 Year Strategic Plan. The Director of Programs – Maternity Cover would assume the responsibilities of the Director of Programs position while the Director of Programs is on maternity leave.
Grassroot Soccer (GRS) is a rapidly growing adolescent health organization that leverages the power of soccer to educate, inspire, and mobilize at-risk youth in developing countries to overcome their greatest health challenges, live healthier, more productive lives, and be agents for change in their communities. Since 2002, GRS programs have reached 13 million young people in over 60 countries with life-saving HIV prevention and sexual and reproductive health information and services. Grassroot Soccer is looking to continue scaling its impact via partnerships over the next five years.
The Grassroot Soccer Partnerships (GP) team stewards GRS relationships with a wide range of partner organizations globally. The GP team supports these organizations to integrate the GRS model into their adolescent health strategies and coordinates the remote and in person technical support to these organizations to increase their capacity to deliver GRS interventions. This technical assistance includes but is not limited to program design, product development, monitoring and evaluation, Coach development, program optimization, youth engagement, and research.
Key Responsibilities:
Oversee Grant Management across all Priority Partnership Geographies (40%)
-
From grant kickoff stage to grant close out, ensure Program Managers (PMs) for priority partnership geographies (Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe) execute grants and meet deliverables on time and on budget
-
Manage team of Program Coordinators (PCs) and/or Program Assistants to ensure each of the PMs has the necessary support and resources for grant execution throughout the grant life cycle
-
Ensure knowledge management within priority geographies and across the Partnerships team
-
Work with HR to source and manage Consultants as necessary for additional technical support
-
Create opportunities for learning and sharing amongst PMs, PCs, as well as project and/or country-based Consultants
Strengthen Technical Assistance to Partners (25%)
-
Supervise and control quality of technical assistance (TA) and grant deliverables in partnership geographies.
-
Support Program Managers during technical proposal development in Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe and ensure new projects are feasible programmatically and operationally
-
In coordination with Directors of Strategy and Business Development (BD), support technical proposal development for new projects/funders globally
-
Identify, synthesize, and advocate for updates to the TA model and package and support teams to pilot and operationalize new approaches
-
Proactively identify needs and work across functional teams to build roster of consultants that ensure robust TA capacity to support all geographic and technical needs
Coordinate New Partnerships and Project Management (20%)
-
In coordination with the Vice President - Impact and Operations and Director of Strategy and Innovation, assess technical and operational feasibility of new projects outside of priority partnership geographies
-
Oversee and ensure program management staffing for funded projects globally
-
Lead and manage strategic, multi-country partnerships
-
Represent the technical assistance approach to potential global donors and partners
-
Work with Global Operations team to strengthen knowledge management system for grants and programs
Lead Strategic Partnership Planning (15%)
-
Direct country-level strategic plans for Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe and ensure those plans align with and support GRS’s annual and 5 Year strategic plans
-
Along with the Vice President - Impact and Operations and Director of Strategy and Innovation, develop multi-year strategic plans for all Partnership geographies
-
Build capacity of PMs to steward strategic partnerships
Other Expectations:
Travel
-
International Travel to including but not limited to (up to 25%, 1-2 trips per quarter )
Relationships
-
Reports to: Vice President, Impact and Operations
-
Works closely with: Director of Strategy and Innovation
-
Direct reports: Partnerships Program Manager (PM) Malawi, PM Nigeria, PM Mozambique, PM Ethiopia, PM Kenya, Partnerships Coordinator x 2, Program Support Manager
Qualifications Required:
-
7+ years’ managing programs and/or operations in a national or multinational nonprofit
-
Experience overseeing implementation of organizational or program budgets of at least $1M annually
-
Demonstrated experience providing technical assistance to a range of different stakeholders (e.g. global headquarters, prime partners, ministry officials, local boards and program teams)
-
Experience managing cross-cultural remote teams
-
Demonstrated experience strategizing in complex scenarios, forecasting possible outcomes and proactively managing against those outcomes
-
Willingness and ability to travel (up to 25% of time)
-
Excellent written and oral English communication skills required, additional languages preferred
Ideal candidate should have exceptional skills in the following:
-
Inspiring and leading teams while holding them accountable for results
-
Proactively managing programs and projects and ensuring challenges are attended to before they become problems
-
Managing change and complexity in a growing organization
-
Building relationships with wide range of staff and partners, and operating within diverse social and cultural contexts, often virtually over multiple continents and time zones
-
Communicating effectively, both oral and written, with wide range of external and internal stakeholders (e.g. Ambassadors, Ministers, Civil Society leaders, board members, senior leadership, staff, young people)
-
Ability to see and tell stories from numbers in budgets and program data
-
Maintaining oversight over a large range of programs, projects and partnerships and ensuring effective prioritization of time and effort
Benefits:
-
Flexible remote schedule
-
Generous Paid Time Off
-
Affordable dental and vision coverage
-
Significant employer health insurance contributions
-
Opportunity to work on a global team and visit GRS sites
-
5 days of study leave and more!
To Apply: Please submit a resume and cover letter, “Director of Programs – Maternity Cover” on the subject line. Only short-listed candidates will be contacted.
The client requests no contact from agencies or media sales.
Chief Operating Officer: NHS Retirement Fellowship
£47,420 - £56,918 FTE
22.5 hours per week (0.6)
The NHS Retirement Fellowship is a registered charity No. 287936 which exists for people who have worked in or for health and social care services.
We offer social, leisure and educational activities and welfare support to our members. We facilitate continued and new friendships, focused on local branches across the UK and postal members. We offer national support and events, including a hugely popular national conference.
We have a clear ambition to build our membership, anticipating their needs and developing new ways of meeting them.
This is a new, senior role within our well-established charity and we expect the post holder to play a proactive and productive role as a member of the organisation’s small Management Team.
You must have significant operational experience preferably in a similar role in the NHS or in another public sector or charitable organisation.
Closing date: Application is by CV and a supporting statement by 3rd April 2024
Interviews by Zoom: 18th April 2024