Operation director jobs near Manchester (17)

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akt (Formerly known as the Albert Kennedy Trust)
Manchester
£38,000 - £40,000 per year
akt is looking for a dynamic person to join our leadership team as our Assistant Director of Services.
Manchester International Festival
Manchester
£38,000 - £42,000 per year
Drive HR operations and the delivery of strategic objectives, working to develop and agree HR plans and embed them into the organisation
akt (Formerly known as The Albert Kennedy Trust)
Manchester
£19,201 per year (21 hours per week, pro rata)
Refugee Action
Greater Manchester
£31,371 per annum (pro rata) plus £3,614 Inner London Weighting (pro rata) if based from London
University of Manchester Students' Union
Greater Manchester
£28,828 per year
An exciting role for someone enthused by the idea of supporting student leaders to deliver a wide range of creative and engaging activity.
Manchester International Festival
Manchester
£35,000 - £40,000 per year
Help us become a world-leader in sustainable environmental management, ensuring our sustainable aims sit at the heart of everything we do.
Ambition Institute
Manchester 0.48 miles
£28,000.00 (plus £3,000.00 London weighting where applicable)
Depaul Housing Services
Greater Manchester
Voluntary
Page 1 of 2
Knutsford, Cheshire East 13.56 miles
£50,000 - £53,000 per year
Permanent, Full-time
Job description

Operations Manager - Insurance

You’ll join them as an Operations Manager, responsible for the operational teams and support services delivering an exceptional and efficient end to end member experience.

Operations Manager Responsibilities:

- You will lead the end to end member experience supporting multiple products and services working across the organisation and different teams to ensure full alignment and seamless service.
- Develop and influence procedures to ensure best practice is adopted.
- Head the teams providing first line service and support across membership, claims, training and risk management (c12 people) to provide a seamless membership experience.
- Provide direct line people leadership of the service teams, setting and achieving objectives and experience measures by energetically leading and developing team members to ensure they are motivated, engaged and high performing; undertaking 121 meetings, overseeing individual and team development plans, conducting appraisals, team meetings etc.
- Develop, mentor and motivate direct reports to ensure they work effectively to deliver their service requirements.
- Recommend improvements in the organisation including resourcing, training etc.
- Lead effective communication and cross-functional working between internal departments to improve performance, compliance and an aligned experience.
- Identify, manage and report risks to ensure ongoing operational resilience and escalation of issues as required for appropriate oversight as well as ownership of the organisational complaints process.
- Conduct regular needs-assessments, performance reviews, capacity planning and cost / benefit analyses to

Operations Manager Requirements:

- Recent and proven experience within a busy customer service environment, latterly at a senior level.
- Proven success in managing a team of customer service professionals.
- Exceptional people and change leadership skills.
- Proficiency in MS Office and call centre equipment / software programmes.
- Demonstrable experience of successful management and application of continuous / business improvement techniques and process.
- Knowledge of performance evaluation and customer service metrics.
- Experience of working within a regulated environment.
- Experience of using a CRM system.
- Solid understanding of reporting and budgeting procedures.
- Excellent people management, leadership, coaching and motivation skills.
- Ability to drive change and process improvement.

They are an equal opportunities employer. They encourage applications whatever your background – be it educational background, disability, gender, age, sexual orientation, race, religion or belief.

No external agencies please.

About our client:

Our client is a mutual insurance company founded in 1865 and run by experience veterinary surgeons on behalf of the veterinary profession. A Member is not just a customer and we work hard to uphold their personal and practice reputation.

They provide professional indemnity insurance to the practice profession and insure against the effects of claims of negligence. They help their Members develop through advice and guidance, publications and training.

Location: Knutsford. Cheshire, WA16 8XZ

Job type: Full Time, Permanent, 35 hours per week, 9 a.m. to 5 p.m.

Salary: £50,000.00 to £53,000.00 dependent on experience

You may have experience of the following: Insurance Operations Manager, Insurance Customer Service Manager, Contact Centre Manager, Insurance Manager, Call Centre Manager, etc.

Ref: 92092

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Posted on: 17 February 2020
Closing date: 16 March 2020
Job ref: 92092
Tags: Advice, Information
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