Operation Manager Jobs in City Of London, London
This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly.
The client requests no contact from agencies or media sales.
Global IT Operations Manager
Contract type - Permanent, Full Time, Hybrid
Location: The role will be based in the UK or one of the following countries where WaterAid works: Sweden, South Africa, Kenya, Pakistan or Nigeria, subject to right-to-work eligibility in the respective countries.
For the UK Location, we offer hybrid working: A minimum of 40% of working time is spent face-to-face, in a WaterAid office. For UK-based staff, WaterAid is located at Canary Wharf, London and this will be your location and contract base.
Salary & Benefits: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below Role-based in
- UK, Grade 3: £48,314 - 50,729 GBP with benefits
- Sweden, Grade D: 37,000 - 47, 000 SEK per month with benefits
- South Africa, Grade F: 716,121 - 895,152 ZAR per annum with benefits
- Nigeria, Grade F: 16,281,102- 20,747,993 NGN per annum with benefits
- Pakistan, Grade F: 3,960,000 - 7,376,916 PKR per annum with benefits
- Kenya: competitive salary package with benefits
About WaterAid:
Want to use your skills in IT Service management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as Global IT Operations Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The WaterAid IT team is customer-facing with a remit for front-line service operations, cyber security, technology change and project delivery, in addition to the development and support of IT infrastructure and application services running across our global organisation. The team also has direct responsibility for 250+ staff working in the UK and provides services and support for WaterAid staff across 20+ countries.
About the Role:
- Manage a team of IT professionals, providing guidance, performance feedback, and professional development opportunities whilst creating a sense of teamwork by pulling together colleagues with differing skillsets and expertise.
- Implement processes for tracking procurement, deployment, maintenance, and retirement of all IT assets including hardware, software, and licenses. This will require collaboration with our managed service provider.
- Act as the ITSM tool global administrator, assisting country program offices with maintenance, support, access, development of processes & training.
- Develop, update, and enforce IT policies and procedures in alignment with industry standards and organisational goals.
- Manage the IT departments hub on the internal intranet platform, ensuring that it provides up-to-date information, news, and resources to employees.
- Oversee the transition of completed IT projects from the internal IT operations team, with potential collaboration from 3rd parties to the MSP service delivery team.
- Collaborate with the finance department to code, integrate, and maintain IT-related financial transactions in the organisation's financial systems ensuring accurate allocation of costs, budgets, and expenses related to IT operations.
- Provide oversight and leadership to the Global IT Operations team to ensure a high-quality service is delivered that meets the needs of the stakeholders.
- Establish and maintain a centralised knowledge base repository containing technical documentation, troubleshooting guides, best practices, and user manuals.
- Ensure that IT policies are communicated effectively to all relevant stakeholders and are consistently followed.
- Evaluate and implement automation tools and technologies to streamline repetitive tasks, improve efficiency, and reduce human error.
- Develop technical relationships with key suppliers and business partners.
- Ensure that project handover agreements are clearly defined, detailing responsibilities, documentation, support processes, and timelines.
- Develop and manage the IT operations budget, identifying cost-saving opportunities without compromising service quality.
- Organise the establishment and configuring of training resources for global IT staff as required.
About You:
- Proven experience in IT Service Management.
- Effective leadership and team management skills to coordinate cross-functional teams and drive collaboration.
- Demonstrate a deep understanding of ITIL framework and practices to ensure effective IT operations.
- Experience of working in technical teams delivering complex solutions.
- Strong interpersonal, negotiation and influencing skills and experience of liaising with senior stakeholders to deliver activities.
- Strong analytical and problem-solving abilities to identify process bottlenecks and implement improvements.
- Project management skills with the ability to prioritise tasks and manage multiple initiatives simultaneously.
- Excellent communication skills, both written and verbal, to convey complex technical information clearly to various stakeholders.
- Be able to demonstrate evidence of delivering successful target operating model improvements.
- Adept at using relevant software tools and platforms for asset management, knowledge base management, project management, and more.
Desirable skills
- IT Project Management expertise
- ITIL Certification
- In depth knowledge of the agile delivery cycle.
- Worked with a Managed Service Provider in a previous role.
Closing date: Applications will close at 23:59 on 6th May 2024. Availability for interview is required the week commencing 13th May 2024 .
How to Apply: To see the full job pack, please click 'Apply'. Please answer the following questions when submitting your covering letter using no more than 2 sides of A4.
- What excites you most about joining WaterAid?
- What is the depth and breadth of your experience leading IT Service Management across different regions?
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
We have an exciting opportunity for an Operations Manager to join our new team in Thames Valley, working 37.5 hours a week. This role is home-based but will require travel throughout the area.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the Role:
This role is home-based with regular travel throughout the region. The Thames Valley Adult Victims Service will provide emotional and practical support to adult victims of any crime. Support will be delivered in an innovative manner primarily through specialist group work provision - alongside online and telephone caseworker support.
As the Operations Manager for the new Thames Valley Adults Victim Service you will be responsible for the implementation, development and the ongoing delivery of a high performing service through excellent operational management and supervision of people and resources.
You will ensure the team delivers individual, tailored support for adult victims of any crime primarily through group and peer support with the option of individual casework support where this is appropriate for the victim.
You will work closely and collaboratively with a range of stakeholders including the Office of the Police and Crime Commissioner for Thames Valley, Thames Valley Police, criminal justice agencies as well as other statutory agencies and third sector organisations across the Thames Valley.
You will be the nominated deputy for the Area Manager covering Thames Valley and this will include assisting the Area Manager in monthly/quarterly reporting and attending monitoring meetings with the PCC office.
Your will provide direct line management to the Victim Awareness Officer who will play a key role in planning & delivering training and raising awareness of activities. You will support them in the recruitment & development of an active cohort of volunteers performing the roles of Criminal Justice and Engagement Champions.
As part of your role you will ensure victim voices and experiences are listened and responded to in and beyond the criminal justice system.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting new exciting and challenging opportunity for 2 Operation Managers National Homicide Service (HS), covering either the east or west of England and Wales. You will work from home or a local VS office if available, 37.5 hours per week.
Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide? Do you want to lead a supportive, passionate and committed team?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
As an Operations Manager you will:
- support the Deputy Head of Service to maintain the highest standards of service delivery, across a widely geographically dispersed team
- lead a team of Team Leaders to meet VS & Homicide Service standards & contractual requirements
- support staff & volunteers to keep them safe within their role
- working closely with a range of stakeholders
You will need:
- good organisational skills, able to prioritise effectively & experience of setting & monitoring key performance indicators
- effective communication skills & experience of leading and managing people who work in different ways
- experience of leadership & implementation of change management processes
- ability to build constructive working relationships
- understanding of government policy related to victims & the Criminal justice system
- knowledge of the impact of trauma and bereavement & the importance of trauma informed practice
- understanding of voluntary & statutory agencies
- knowledge of safeguarding practices
- to be prepared to travel across this large geographical area including occasional overnight stays
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.
Please see attached Job Description and Person Specification for full details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria. Please give examples where appropriate, and show your aptitude for post. Please ensure you answer each shortlisting criteria including the need to drive and have your own mode of transport. Please list your preferred area East or West on your application form.
We looking forward to hearing from you.
Interview dates: 29th and 30th April - by Zoom.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Job Title: Finance and Operations Manager
Contract: Permanent
Hours: 35 hours per week (however, we will consider part-time 28 hours per week)
Salary: £38,000 - £45,000 per annum
Location: The successful candidate will either be posted at our office in London or Colchester: Coram Campus, 41 Brunswick Square, London, WC1N 1AZ or Colchester Wellington House, 4th Floor, 90-92 Butt Road, Colchester, Essex, CO3 3DA
About Coram
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
One of the nine members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with bases in Colchester and Leeds. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Migrant Children’s Project promotes the rights of refugee and migrant children, young people and families through the delivery of advice, practice change through training and capacity building to professionals and systems change through research, policy and advocacy.
About the role
This role will provide financial and operational leadership and management for CCLC particularly focussed on the Legal Practice Unit and the Migrant Children’s Project but with support for the Child Law Advice Service and Coram International where required. Managing a small finance team, the role will hold primary responsibility for core financial functions within CCLC including legal aid billing and management and tracking of grant and other charitable funding. Through systematic and efficient financial management, the post holder will play a pivotal role in CCLC’s financial sustainability. The role will act as a key point of contact with Coram’s central finance team and a range of internal and external stakeholders on financial matters.
The role will also oversee the smooth running of the London and Colchester offices through line management of operations and administrative staff.
The role would suit a high organised and efficient business support professional with experience of financial management within the legal or charity sector. In particular, candidates with experience of legal billing and more specifically, civil legal aid billing, would be welcomed.
This is a largely office-based role in order to fully provide support to the finance and operations team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period (to be negotiated with the successful candidate).The finance team are split between the London and Colchester offices and the post holder should expect some travel to both locations. The large majority of the legal and policy team are based in London and as such regular (at least twice weekly) presence in our London office will be expected. However, on other days the candidate could be based in the London or Colchester office.
Whilst this is a full-time position, we will consider requests for part-time working (28 hours per week minimum) and we will endeavour to offer some flexibility with days and hours to be agreed.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: Wednesday 24th April 2024 at 23:59
Test and Interview date: Week commencing Monday 29th April 2024
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Housing Operations Manager
Watford, Hertfordshire
£55,000 - £65,000
37 hours per week
Do you want to make a difference? An exciting opportunity has arisen in our client's Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Housing teams in delivering proactive and customer focussed tenancy and neighbourhood services.
What’s the role?
As part of the Housing Department, you will use your leadership skills to help them deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to their customers.
The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment.
You’ll work effectively and proactively with colleagues to provide an excellent housing management service to their customers.
In this role you will need to:
- Ensure a high standard of customer service.
- Manage staff (both direct and indirect reporting)
- Deliver proactive, customer focussed housing management services, ensuring that they are continually improved to meet changing business requirements.
- Maximise our rent and service charge collection.
- Manage the housing budgets effectively.
- Deliver on the corporate targets.
What are they looking for?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management and knowledge of budget management and partnership working would be an advantage.
Essential:
- Significant experience of managing and developing staff
- Experience of setting and meeting challenging objectives.
- Excellent knowledge of Housing and related legislation, policy and good practice
- Extensive experience of arrears collection and ASB.
- You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.
- You will need to maintain a satisfactory basic level DBS check.
Desirable:
- Knowledge of shared ownership and leasehold management
- Educated to degree level or relevant experience
- Hold a CIH qualification
What can they offer you?
They know that people are their most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.
How they work
They are committed to embracing the most positive aspects of agile working. They take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in their communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.
The closing date is Friday 3rd May 2024, (but please note we reserve the right to close the vacancy early if we receive a large response).
Interviews will take place in the week commencing 13th May 2024.
- Are you ready to lead a team dedicated to enhancing educational standards and changing futures?
- Could you be the visionary EPA Operations Manager this organisation is looking for to guide their operations into a new era of success and compliance?
TPP is working with an ambitious, dynamic, and growing awarding organisation, committed to widening participation for all, to appoint a EPA Operations Manager.
This is a full time (35 hrs per week), permanent position, working fully remotely, with occasional office visits for whole staff team days - usually once every quarter.
Benefits - EPA Operations Manager:
- £43,000-46,000 per annum, depending on experience
- Open and transparent pay scale model which rewards staff through a 6 point pay scale
- Annual discretionary company-wide bonus for achieving business targets and objectives
- Competitive defined benefit pension scheme
- Full-time hours of 35 per week, but flexibility as to business needs is encouraged - no clock watching or timesheets, staff are trusted to do the right thing
- Generous holiday allowance:
- 30 days + Christmas shutdown (3 days) + bank holidays
- Flexible hours
- Generous sick pay scheme
- Investment in your training and development - scope for internal promotion
- Regular staff days - time out away from the office together and the opportunity to input into the company strategy, learn new skills and have a bit of fun
- At a recent staff day, there was a treasure quest, the team got creative with power tools and saws, and fed giraffes and elephants!
About the organisation - EPA Operations Manager:
As an Awarding Organisation that has been established for the last three decades, the portfolio of qualifications on offer is very wide ranging, from access to higher education diplomas to bespoke qualifications. This organisation is very ambitious and forward-thinking and is very keen to attract like-minded people to work towards their continued success.
The core values of the organisation are:
- Partnership
- Integrity
- Originality
- Quality
About the role - EPA Operations Manager:
As the EPA Operations Manager, you will oversee the strategy and operation of the end-point assessment function. This role demands a leader capable of inspiring a team, ensuring quality service, and meeting compliance requirements. Your work will directly contribute to the success and growth of learners across the UK.
Key responsibilities - EPA Operations Manager:
- Strategise and manage the EPA function to align with the organisation's goals.
- Lead and motivate a high-performing team towards achieving business targets.
- Maintain compliance and quality standards within the EPA offer.
- Collaborate with various teams to support business growth and operational efficiency.
Skills / Experience required - EPA Operations Manager:
- Proven management experience in EPA operational and quality delivery within an awarding organisation.
- Strong leadership and team management skills.
- Ability to manage workloads efficiently and prioritise tasks effectively.
- Experience in building relationships and influencing stakeholders positively.
Interview process:
- 2 stages
- 1st stage to be held on 30th April 2024
- IT Assessment and timed task to be completed prior to interview if successfully shortlisted
- 2nd stage to be held on 15th May 2024
- 1st stage to be held on 30th April 2024
- Format - online
To apply:
- CV only, no covering letter required
Deadline for applications:
- Wednesday 17th April 2024
- Please note, applications will be reviewed on a rolling basis - please send in your application promptly if you would like to be considered, as this role may close prior to the deadline.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Continuous challenges. Heaps of autonomy. Involvement in absolutely everything.
National Operations Manager
£52,000 - £60,000 plus
Reports to: Head of Retail Operations
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week
Location: Home Based (travel required throughout the UK, including our Stratford and Oxford locations)
Closing date: 21st April 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: There will be a 2 stage interview process for this role
At Cancer Research UK, we exist to beat cancer.
We're looking for an inspiring National Operations Manager to support and deputise for the Head of Retail Operations, and you will be the central point of contact for Retail for both internal and external stakeholders.
You will be the central point of contact on all day to day operational, development and income opportunities for Retail, leading on and implementing projects which have potential national scale. As well as successfully develop and lead the retail support team to deliver retail and wider trading objectives.
What will I be doing?
Work with the Head of Retail Operations in the development of the retail strategy to deliver the 10-year plan and growth projections.
To provide leadership and direction on a number of complex projects, identifying and supporting the KPIs, recruit project team/stakeholders and provide timely updates to the head of retail operations.
To provide leadership to the retail support team, ensuring objectives and kpi's are met and delivered.
To build an effective and collaborative relationship with, and provide leadership and direction to, the Operational Support Manager to ensure trading's service and support needs are delivered.
To develop excellent relationships and work collaboratively with key internal stakeholders and CRUK departments both inside and outside of our directorate. As well as providing advice and information to the Divisional Business Managers, where appropriate provide support with projects and trials.
To build a network of external experts, to ensure sector knowledge remains current and future thinking and available to Retail SLT.
Deputise for the Head of Retail Operations in their absence.
What are you looking for?
Significant analytical skills and the ability to work with complex information. Experience of identifying, monitoring and meeting customer needs using sector lead insights.
Commercial or charity retailer with experience in a field management capacity of working in a large and complex organisation, understanding leadership and management of multi-site retail shops at a national or regional level.
Experience in working within a large complex, matrix led organisation, comfortably navigating stakeholder requests and representing retails own strategic aims and goals.
Experience of initiating and implementing change, receptive to new ideas and able to participate fully in developing business plans and strategy.
Evidence of strong leadership and people management, inspiring and empowering team members to believe in the vision and direction of a role, its department and the organisation. As well as experience of Project Management including development, implementation, review and monitoring success.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
For more information on this career opportunity please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
Are you a proactive Operations Manager wanting to work with a charity?
We are proud to be partnering with a great national organisation that supports people in the community. They provide free, independent, impartial, and confidential advice on a variety of issues. They are looking for an Operations Manager to ensure the smooth running of the organisation and a suitable environment for the delivery of services on a full-time basis (35 hours a week) in their SW3 office, initially for 6 months with a possibility of becoming permanent.
You will be responsible for the general upkeep and maintenance of the workplace, including managing all office facilities, liaising contractors to ensure that the premises comply with legal obligations, sourcing and maintaining equipment, liaising with the IT provider to resolve IT issues, and updating the office manual. You will also contribute to the development of policies, update contracts and agreements, and support improvements to their service. You will organise a variety of meetings, including assisting with the preparation of agendas, circulation of meeting papers and record minutes as required. You will also provide recruitment administrative support and maintain accurate records on the Bright HR software.
This role requires operations and office management experience. The successful candidate will be a personable and reliable team player with experience of proposing and implementing changes to processes, knowledge of data protection regulatory requirements, and the ability to develop and maintain positive relationships with a range of stakeholders. They will also show demonstrable innovative ability to suggest recommendations for improvements to processes or activities and be a proficient user of Microsoft Office Suite Programmes.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.
English for Action
Operations Lead
Salary: £23,595 (£39325 pro-rated) (likely increase from August 1st to keep up with inflation)
Hours: 22.5 (3 days) per week
Location: Work from home, with occasional meetings in London required (travel at employee’s expense).
Duration of contract: permanent
Closing date for Easy Apply applications: Tuesday May 7th, end of day
Closing date for further applications: Wednesday May 15th, end of day
Interviews to be held on: Friday May 17th in the afternoon
Reporting to: The trustee HR subgroup and a line manager on the Executive Team
The role at a glance: Leading on EFA’s operations, with particularly emphasis on financial management and HR support for our small team of (currently) 8 employees. You’ll develop and administer our People policies, practices and culture to support EFA as a happy, equitable place to work and an effective mission-focused organisation. Scope for both day-to-day care for our systems and creative improvement of how we do things. In addition, to oversee EFA finances; payments received and paid, budgeting, monitoring any financial risks and advising with records/reports to the board of trustees and staff team on a monthly basis. Read more about the role.
You at a glance: You’re passionate about the community organising and education work we do with migrants in London and the radical participatory ethos of EFA London. You bring strong experience of ‘People work’ and governance of groups or organisations (whether paid or unpaid), with an interest in how to bring the best of conventional operations practisce into a team interested in a more equal distribution of power. You’re a ‘people person’, combining strong communication skills with a strategic eye on moving towards solutions. You’re committed to anti-oppression and promoting healthy workplaces for staff. You have a fastidious approach to the administration which underpins all of this.
About EFA
English for Action provides free, participatory, and empowering English language classes (ESOL) for migrants in London. Our classes are spaces to build community and support students to organise collectively around issues like employment and housing rights. Our work currently supports around 500 adult migrants across London. We’ve become a national centre of good practice for a radical participatory approach to ESOL, informed by the work of Paulo Freire, and we share this approach through trainings, research and partnerships.
Organisation: We are a staff team of 8 people supported by a larger team of volunteers and 9 trustees. EFA promotes shared leadership and collaboration and we aim for our organisational structure to reflect this. In the last 4 years we’ve transitioned away from having a CEO to an executive team to oversee operations and decision-making - which you could be elected to join following your probation period. We’re still in transition and there is scope to make a real contribution to developing innovative practice within our workplace. As a charity, ultimate responsibility for, and control of, the organisation lies with the Board of Trustees.
EFA employee benefits include:
-
Pension scheme with employer matched contribution, currently at 6%.
-
Pay rises in line with inflation wherever possible (we have a flat pay structure)
-
Tech and cycle scheme
-
Flexible working possible based on your needs
-
Continuous Personal Development actively encouraged and training opportunities explored.
-
Enhanced annual leave: starts with 24 days per annum pro rata, rising to 32 days per annum pro rata plus Bank Holidays (pro-rata for part-time hours) after probation, with some restrictions on when holidays must be taken.
-
Full entitlement to days off for sickness (including mental ill-health), compassionate leave, bereavement leave, and parental leave
-
Enhanced maternity/paternity/adoption/shared parental leave pay
-
Enhanced sick pay
-
Collaborative decision making on organisational strategy and practice
-
Working within an organisation that makes a huge difference in communities across London and the UK.
Recruitment process / how to apply
We know applying to jobs can be time consuming! And often candidates with lots of relevant experience can be put off if they don’t fit every part of the job description.
So, we’re using an ‘Easy Apply’ form, where you can attach a CV and fill out three questions to express interest in this role. Even if you are not sure you quite fit all the specifications - give it a go. It may take as little as 10 minutes.
We’ll then encourage you to apply at Stage 2 if we feel you have relevant skills and
experience. You’ll then have another week to complete a few further questions.
Get in touch if you’d like to chat informally about any aspect of this job description or the role:
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This new role will work across varied charity management projects to help set up a new UK office for a fast growing medical INGO that has already treated over 13 million patients across Africa!
It will include leading on a broad range of projects that support the set up and management of the UK registered office and will require working autonomously while being part of an experienced and supportive team. Benefits are competitive, work is primarily remote and partially flexible. This is a chance to help set up something new and leave your very own legacy for an up-and-coming medical organisation saving lives in Africa.
Role Context
ALIMA UK is in its start-up phase and is made up of a small team. This period is exciting at times unpredictable. We need someone reliable who enjoys and has a proven track record of leading and delivering on operational projects for a business or charity while working with senior stakeholders. They should be a highly organised self-starter who is able to work autonomously and lead on projects as well as a great team player.
The role is varied and has a significant financial element, so strong numerical skills and good written communication skills are both important as well as a flexible, responsible approach. Ideally they will also have experience of, and good knowledge of, the charity sector in the UK.
This role is posted as a one year contract as the needs of the business are changing as the organisation develops. At the end of the year the needs of ALIMA will be reviewed and there may be scope to further shape the role, depending on the needs of the business and funding available at the time.
Competitive benefits:
- Generous benefits: Medical care, 30 days holiday (pro rata) and 8% pension
- Position is largely remote/ working from home, with c. two days in London required per month (usually Putney or Kings Cross - N.B. if you are outside london cost of travel will be your responsibility)
- Hours are partially flexible but require 75% to fall within main office hours for the team (Monday to Thursday 9 to 5)
RESPONSIBILITIES
ORGANISATIONAL DEVELOPMENT
- Driving and implementing a varied range of projects that support the smooth set-up of the UK charity, in collaboration with the UK Head of Development
- Virtual Office Management, including organising cloud based filing systems, managing resources including IT, coordinating information collection
FINANCIAL MANAGEMENT
- Working with the Head of Development & Chair to create and develop new financial management systems for the charity
- Ongoing management of the financial systems of the charity including bookkeeping, invoice management and basic reporting
- Working with colleagues to produce financial reports for the Board, donors and others on request
EVENT & PROGRAMME CO-ORDINATION
- Coordination of small events
- Organising and coordinating staff and trustee visits to the UK and overseas
SUPPORTING SENIOR STAKEHOLDERS
- Organise UK board meetings including booking venues, finalising and circulating papers, minute taking
- Copywriting
Any other duties as may be reasonably required as part of supportive team.
PERSON SPECIFICATION
REQUIRED
Skills, Experience & Knowledge
- Experience working for a UK-based charity in an administrative, executive support, finance, fundraising or project management role
- Strong project management skills: a track record of successfully driving small to medium-sized projects
- Strong numerical skills, including experience reporting on or managing budgets, producing management accounts or equivalent
- Excellent verbal and written English language skills
- Excellent organisational skills: Ability to plan, prioritise and manage a varied and demanding workload to meet deadlines
- Experience working with a broad range of stakeholders including Senior level staff, donors and volunteers
- Knowledge and understanding of fundraising in the UK charity sector
Attributes
- Ability to work independently and take initiative within an established team
- A resilient mindset and ability to push through when the way ahead is not immediately obvious
- Ability to work collaboratively and supportively alongside the UK Team
- Passion for and commitment to the mission and goals of ALIMA
DESIRABLE
- Experience of working with accountancy software or excel
- French Language Skills
- Event coordination experience
- Experience with powerpoint or design programmes
- Fundraising experience
- Time working for an international development organisation
To apply please use your CV together with a cover letter. The letter should be no longer than 2000 words. To be considered, the letter will need to address how your skills and experience specifically meet the requirements laid out in the person specification.
Please note interviews will be held in central London on Monday 13 May 2024.
The client requests no contact from agencies or media sales.
We are looking to recruit a Operations Site Manager to join our team based in London. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £35,000 per annum.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
Purpose of the Operations Site Manager role is to:
The Operations Site Manager is a new post that will ensure the Museum builds on its excellent standards of visitor experience. The successful candidate will lead the team through the next exciting chapter of operational and visitor experience improvement by aligning working practices on-site and delivering cultural change throughout the team. Managing on-site visitor experience, safety and security, daily operations, site cleanliness and presentation standards to maximise visitor experience will also be a critical responsibility.
Key responsibilities of our Operations Site Manager include:
- Actively engage with the Visitor Experience Supervisors (VES) to enable them and others to provide an exceptional visitor experience, excelling in customer service and interaction, and assist the empowerment of others to deliver the same aims and objectives
- Acting as a customer-focus role model. Leading by example with confidence and passion to ensure the Museum maintains a first-class service
- Ensuring the support/delivery of front of house commercial activities, sales, and fundraising activities to maximise financial return and meet specified devolved targets
- Overseeing the delivery of visitor experience and engagement by enhancing the tour offer and packages, aircraft/cockpit access and utilising the handling collection to share the RAF stories in a fun and exciting way
- Line managing direct reports to enable and empower them to succeed within their role, through regular 1-2-1 meetings, coaching, mentoring, training, development opportunities and performance management that motivates and inspires the delivery of excellent visitor experience, operational compliance, and site standards
- Overseeing the management of operational rostering. Creating cross site/team consistency to maintain fairness in the approach and alignment with Museum policies and protocols
- Delivering the first-class visitor experience through managing and overseeing the recruitment, performance, development and welfare of the VES and other visitor experience teams
What we are looking for in our Operations Site Manager:
- The ability to inspire teams to engage with the aims and objectives of the Museum and department.
- Understanding of compliance and duty of care responsibilities in relation to the operation of a busy visitor attraction.
- The ability to communicate in a straightforward manner, demonstrating respect and acting with integrity and impartiality.
- Recognises scope of own authority for decision making and empowers team members to make appropriate decisions.
- Resilience and positivity in changing and demanding circumstances, and to manage effectively in a climate of change.
- Recognises the need to refer to others’ expertise and acts accordingly.
- The ability to articulate the Museum’s purpose and objectives and supports the team to see their role within it.
Closing date for applications: 25th April 2024 at 12 noon
Interviews will take place on: 1st and 2nd May 2024
If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Operations Site Manager role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are Made in Hackney
Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. The impact of our work is varied, far-reaching and very real; changing hundreds of thousands of people’s lives for the better. We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.
When you join Made In Hackney – you become part of this pivotal movement, where a new type of food culture is being formed with care, compassion and justice at its core.
We are seeking a highly motivated and strategically minded individual to become our Head of Operations and a key member of the Senior Leadership Team. You will have experience working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.
You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate most effectively. You will not shy away from problem-solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.
The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.
Responsibilities include:
Leadership, Strategy and Governance
-
Be an active member of the Made in Hackney Senior Leadership Team, working together to galvanise the organisation behind the strategic plan
-
Contribute to strategic discussions on the future path of the organisation; providing oversight on key initiatives as required as a member of the Senior Leadership Team.
-
Proactively participate in and/or lead team meetings to ensure effective communication and mutual support
-
Provide lead support to the Board of Trustees, assisting the Chair with trustee meetings, keeping the Charity Commission website updated, and assisting with trustee recruitment, induction and training, board reviews etc;
-
Act as the lead staff team representative on the Resource & Remuneration board sub-committee
HR & Training
-
Lead the organisation’s HR function ensuring employment practice is legally compliant and fair, with a focus on being a fully inclusive employer;
-
Keep abreast of the latest guidance in employment law and HR legislation, acting as the lead liaison with Croner external HR support;
-
Act as MIH’s Lead for:
Safeguarding - conducting regular reviews of safeguarding policy, procedures and regular training for staff, trustees and volunteers and completing;
Data Protection - ensuring Data Protection Policy review and organisation-wide compliance and responding to any data incidents or breaches;
Training - overseeing staff/volunteer/trustee training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc; -
Oversee monthly staff salary payment and coordinate with external payroll provider;
-
Responsible for regular organisation-wide policy, procedure and risk assessment reviews
-
Oversee any organisational structure reviews and ensure a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
Salesforce Admin
To be the main point of contact for core users' technical support and training needs, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.
-
Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys, application forms etc;
-
Onboard and train new users, and grow the level of expertise among the core team;
-
Implement custom features when new work streams/programmes are set up and as organisational needs grow;
-
Oversee support partnerships with external technical support and training providers.
-
Support the Head of Fundraising & Communications and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;
-
App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce
Venue Management
MIH has a part-time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Head of Operations will oversee them and support key areas of venue management in the following ways:
-
Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings;
-
Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested on time;
-
Ensure the venue meets the latest Health & Safety requirements, Fire Safety Standards and is fully accessible;
-
Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;
Finance
-
Organise quarterly budget meetings between the core delivery team and Finance Manager to review budget and expenditure;
-
Ensure the finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.
Line Management
-
Line management responsibility for 3 direct reports, creating a supportive environment for growth and development
Apply with:
1. a CV with your career history and relevant experience for the role;
AND
2. a cover letter outlining what has attracted you to apply for the role of Head of Operations at Made In Hackney and what makes you the right candidate for the role.
The client requests no contact from agencies or media sales.
Finance and Operations Manager - 4 or 5 days a week - Fully remote - one year contract
An exciting opportunity has come up to work for a circa £1million turnover association. This is a newly created role, where you will be working very closely with reporting to the CEO.
This is a fully remote role, offering a salary between £40,000 - £45,000 per annum with 30% non contributory pension. My client is open to candidates looking to work 4 days a week, where the salary will be prorated.
This is a very hands-on Finance role overseeing the HR and the IT infrastructure. The role provides support to the Board ensuring the organisation is charity compliant in all its work. The organisation has grown rapidly recently, receiving a number of grants, and this role will help provide assurance regarding their administration and on reporting.
Key duties and responsibilities will include:
- Maintain a suitable business planning model covering long term cash flow forecasts
- Ensure annual Statutory Accounts are completed in adherence with UK accounting standards
- Develop and maintain adequate financial control systems and procedures
- Develop an effective IT strategy and ensure service levels are set and maintained with external IT suppliers
- Ensure that the organisation complies to relevant regulations for data protection and data security
- Day-to-day oversight of the finance function
- Support project officers with grant management and reporting
- Produce monthly management accounts and prepare the finance part of the annual report
- Main contact for accountants who audit and lead on preparing required documents
- Ensure processes are in place for payroll, expenses, assets, issuing of invoices, purchases
- Work with colleagues to produce detailed annual budgets and oversee financial planning for the organisation
- Oversee recruitment processes including advertising, interviewing, issuing contracts etc. for staff and contractors
- Lead on the development and implementation of technology solutions across the National Landscapes Association
- Working with colleagues and the Chief Executive to set strategic targets and develop an annual business plan
Candidates applying for this role must have the following:
- A recognised CCAB qualification (ACA, ACCA, CIMA, CIPFA) or very strong QBE candidates
- Very strong experience in Charity SORP
- Experience of implementing financial controls, policies and procedures to ensure excellent service delivery
- Experience in financial planning and reporting.
- Experience of preparing financial business plans, modelling scenarios and carrying out sensitivity analysis and stress tests
- Track record of delivering on a range of other corporate support services such as IT, HR and Governance in addition to financial responsibilities would be an advantage
- Managing and supporting junior finance staff
- Working with Xero or a similar accounting software (desirable)
- Strong verbal and written communication skills at all levels
- Strong organisational and problem-solving skills with the ability to multi-task
This role will be closing on 23rd April, 2024.
First round interviews held over MSTeams w/c 22nd April
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
The vacancy
We help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.
Do you want to be part of that?
The Role
The position has become available as a result of an exciting internal promotion. Therefore, we are seeking a personable and proactive individual with exceptional attention to detail to join our team of Operations Officers.
As an Operations Officer, you will support the operational delivery and development of the Duke of Edinburgh’s Award (DofE) through managing a portfolio of Licensed Organisations (LOs). These LOs are mostly schools but we also work with other organisations such as colleges, local authorities, and community groups.
The role will be field-based, and you will be expected to visit organisations within your portfolio regularly. When not attending meetings, employees work from home where you will need to have an appropriate home office set up and live within, or close to, the portfolio area of Swindon and Southern parts of Gloucestershire. (please refer to the portfolio map in the job pack).
Whilst you won’t be working directly with young people, you will have the satisfaction of knowing that you are having a positive impact on their future opportunities.
What we are looking for:
We are looking for a team player who is enthusiastic and proactive in their approach. Someone who has a passion for the development of young people, who can engage and influence a variety of stakeholders and who will be an authentic ambassador for the DofE.
You will need to have outstanding communication and interpersonal skills to engage with internal and external stakeholders and have the skills to inspire and influence them to enable young people to participate in DofE.
To undertake the role, you’ll need to be exceptionally organised, have the ability to prioritise your workload, meet deadlines and have excellent administrative skills, being both computer literate and competent in MS Office applications.
We are looking for someone who is flexible in their approach, has a positive outlook and who will actively contribute to our team.
The successful application should live within, or close to, the portfolio area.
As part of the application process, you will be asked to complete competency questions and upload your CV.
What will you get in return?
The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.
You will be joining a team of empowered colleagues working together.
From day one we offer excellent staff benefits including a generous pension contribution, an employee assistance programme, healthcare cash plan and volunteer leave. Also, 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year.
Through our Flexible Working policy, the DofE provides an opportunity to work flexibly to meet yours and our business needs.
How to apply
If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
The deadline for applying for this role is: Midnight on the 5th of May 2024
Interviews will take place on: 14th of May 2024 in person (Swindon area venue TBC)
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references, checks covering any gaps of employment/education, confirm the ability to work in the UK and a health check.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The client requests no contact from agencies or media sales.