Operations And Business Development Director Social Care Jobs in Bolton, Greater Manchester
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
MAIN DUTIES
1.Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.
2.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.
3.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.
4.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.
5.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.
6.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.
7.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.
8.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies.
9.Keeping sales data software up to date and producing monthly sales reports for Managing Director.
10.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.
11.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.
12.Attending line management, supervision and team meetings as appropriate.
13.Provide organisational, administrative and secretarial support to the sales and casework teams as required.
STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.
Background Information
NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service ten years ago and has supported over 100,000 families across England.
Beacon provides a free CHC advice service, funded by NHS England, as well as advocacy and representation charged at a lower cost than many legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Is it time for a new challenge?
Do you dream of making a difference?
We are looking for a dynamic and highly motivated individual to join our team in this new role at Willow Wood Hospice
This is a fantastic opportunity to shape and develop this role in maintaining and growing corporate partnerships. You will work closely with the Director of Fundraising and Communications to enable you to achieve annual income growth targets and develop a pipeline that contributes to income in future years.
The perfect candidate will enjoy forging positive and robust relationships with corporate partners and local businesses across Tameside and Glossop, delivering vital income for our charity. Exceptional communication skills are essential for this role as well as a passion for the work of Willow Wood and a drive and confidence in yourself to raise funds.
You do not need charity experience if you think that you could adapt your skills to this role. We can’t wait for you to join us!
Benefits include:
Salary £30,000
Annual leave 35 days per annum (including bank holidays)
Agile working available
Free onsite parking
Company pension scheme
Employee Assistance Programme
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all. This role works on issues across all Barnet’s diverse communities, and all work needs to be undertaken through an equality and access lens. Therefore, we’re looking for someone with their own lived experience of disability (which could include mental health issues or a long-term condition), a commitment to the social model of disability, and an ambition to contribute to a fairer society for all. We also particularly welcome applications from global majority candidates, who are currently underrepresented at leadership level in our organisation.
The successful candidate will be our strategic lead within our award-winning Barnet Together partnership, working as an equal partner with Young Barnet Foundation and Groundwork London. You’ll be overseeing our community organisation support, ensuring that the team meet their KPIs and that we also deliver on our work to challenge inequalities for marginalized groups. You’ll represent the voluntary sector at the most senior level in Borough meetings, and support the development of the VCSE Alliance for North Central London.
You’ll also oversee our libraries, strategizing and identifying opportunities to enhance the service, and act as contact point in our role as Locally Trusted Organisation for the Grange Big Local.
To succeed, you will need extensive experience of the voluntary sector, partnership management, and the gravitas to represent the sector to senior local leaders. You’ll be a natural problem solver and an advocate for equality, as well as a collaborative, coaching manager; a great relationship builder with tact and emotional intelligence, and a champion for the contribution of the sector to the borough, and society more widely. In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
This is a UK based role, and whilst most of it can be done from home, candidates need to have, or be willing to relocate to, a base within about two hours travel time from Barnet. We anticipate a need to be in Barnet on a weekly basis on average, for which travel will be paid. We encourage flexible working to suit your work/life balance preferences where possible. We also operate a Time Off In Lieu (TOIL) system.
To apply, please submit your CV with a brief covering letter explaining why you want to work for Inclusion Barnet, and how you would use your lived and professional experience to deliver the role.
Please explain your suitability for the role, and how you would use your own personal lived experience of disability to deliver inclusive and accessible community services for the local voluntary sector and residents.
The client requests no contact from agencies or media sales.
We are seeking talented and experienced senior managers to lead the organisation’s Workforce and Living Well Programmes.
Position: Programme Lead x2 roles (Workforce or Living Well Programme)
Location: Remote/Hybrid
Salary: £50,000-£60,000 per annum pro rata
Hours: Full time, 35 hours per week (negotiable)
Contract: Permanent
Benefits: 25 days paid holiday (rising to 29 days with service increments) plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns
Closing Date: Monday 22nd April 2024
Interview Date: 8th or 9th May
About the Role
As a key member of the Strategy and Impact Directorate, you will establish and lead one of our strategic programmes and focus on building key relationships, developing a portfolio of projects and helping us achieve our strategic ambitions.
You will be able to draw on the organisational resources, bringing them together around the problem with a clear and unrelenting focus on impact. Whilst it is important that you bring an effective and efficient approach, it is also critical that you bring creativity and vision to enable the programmes to realise their full potential.
As an experienced senior manager, you will lead the organisation’s Workforce Wellbeing Programme, bringing together a range of projects and activities that respond to the challenges and emotional distress faced by the NHS workforce on a daily basis.
Or, you will lead the Living Well Programme, bringing together a range of projects and activities that respond to the challenges presented by inequality and help to unlock the power of people and communities to create health, maintain good health and to manage as effectively as possible whilst living with one or more chronic conditions which in turn seeks to reduce or avoid demand on NHS services
About You
Whichever Programme you lead, you will have experience of:
· Leading complex multi-partner and stakeholder programmes in the VCSE or public sector
· Leading large programmes including programme management, governance, monitoring, impact measurement and reporting
· Working in an evolving strategic and operational environment and able to maintain and direct impactful programmes through periods of change
· Building and delivering communication strategies, using learning and insight to drive transformation
· Leadership and people management
· Co-production, collaboration and partnership working
· Working in a team to support the delivery of team objectives
About the Organisation
This is an exciting time to join the organisation as we begin to plan and deliver against our newly launched strategy, to achieve our vision of a future with a thriving NHS and the best possible healthcare for everyone, in which the finance team plays a vital role.
You will be asked to provide a copy of your CV and if selected and a supporting statement outlining how you meet the job description, person specification and any preference for a specific programme, via NFP People. The supporting statement should be no more than 2 sides of A4.
Please indicate which role you are applying for. If applying for both please submit a single CV but a separate personal statement for each outlining how your skills and experience meet the requirements of each role.
Other roles you may have experience of could include Programme Lead, Programme Manager, Programme Officer, Senior Programme Manager, Programme, Programmes, Impact, Engagement.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Head of Finance
We are looking for a Head of Finance to join the Senior Leadership team, in this high-profile role.
The organisation has three decades of practical experience in supporting women, and has an approach recognised nationally for its effectiveness and impact.
If you want to help make a difference to the lives of women across Lancashire, then apply today!
Position: Head of Finance
Location: Lancashire Flexible/Hybrid working
Hours: 37 hours per week
Salary: £45,614.26 per annum
Contract: Permanent
Closing Date: Monday 15th April 2024, 12 noon
Interview Date: w/c 22nd April 2024
The Role
As Head of Finance, you will be responsible for the financial management and statutory reporting requirements of the organisation, including but not limited to:
- Development and implementation of a comprehensive financial strategy that supports the delivery of the strategic objectives
- Ensuring that the longer-term benefits and risks of business decisions are fully considered and fit with the overall financial strategy
- Delivering good financial management and governance across the organisation
- Strategic oversight of the development of a commercial offer, risk and audit as part of a wider portfolio
Having a key trustee relationship with the Treasurer, co- leading the Finance Sub Committee, you will join the Senior Leadership Team, who are a dynamic team of people working collaboratively across their portfolios to realise the aims and objectives of the charity. As part of the senior team, you will be expected to lead and shape the work across their area, to inspire staff as well as to challenge ways of working with a focus on delivering on the strategic aims and to the highest standards. This role will take an active role in driving forward cultural and strategic change across the organisation.
About You
The role demands flexibility, a high level of self-awareness and a 'can-do' attitude reflecting the demands of the operating environment both internally and externally. You must be proactive in keeping your professional knowledge up to date and have a commitment to personal and professional development.
You will have:
- Membership to an accredited accountancy body recognised by IFAC, (i.e. ACA, ACCA, CIMA or CIPFA} qualified through examination, and subject to oversight by a professional body that upholds professional standards and exercises disciplinary powers.
- Experience of leading an agile approach to organisational budgeting and dynamic financial forecasting in a complex organisation.
- Experience at strategic level of financial management in the voluntary, public and / or private sector.
The charity work from female-only centres to provide safe, dedicated space for women across the county and in line with GOQ -SINGLE SEX ESTABLISHMENTS – (s7(2)(d)) this post is open to female candidates only.
You will be asked to send your CV with a maximum of 2 additional A4 statement to show how you meet the requirements of the person specification.
Why work here:
- A chance to work in a rewarding, ethical, and agile environment where every day you are really making a difference to the lives of women and girls
- Person-centred wellbeing provision
- Employer Pension Scheme - Flexible working/work-life balance
- Be involved in an organisation which put service users and co-design at the centre of all we do
- Access to health care plan
- Your Birthday Off
The Organisation
This leading charity has a core vision of creating a Lancashire where all women are valued and treated as equals. Services are available to all women, but in particular those who find themselves in situations which can increase their vulnerability or place them at significant risk of harm - and who are often facing multiple and complex needs.
You may have experience in other areas such as Finance Director, Head of Finance, CFO, Director of Finance, Finance Manager, Finance, Accountant, Director of Finance and Operations, Operations and Finance Director, Head of Finance and Operations.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job Title: Marketing and Communications Manager
Reports to: Director of Communications and Growth
Contract: Permanent, full or part time
Hours: 28 – 35 must be available to work Tuesdays and Thursdays, other days negotiable
Salary: Circa £40,000 per year
Location: Remote, with attendance at in-person meetings required, around once a month, normally in London
Job purpose
To conceive and execute a best-in-class marketing and communications strategy to position us as the go to organisation on dementia carer support. Your work will underpin our efforts to campaign for change, partner with organisations, and provide practical and emotional support so that no dementia carer feels isolated, invisible or alone.
Key responsibilities
·Lead on the development and delivery of the marketing and communications strategy and activity, working with colleagues in public fundraising, commercial income generation and campaigns, to achieve agreed annual targets in line with DCC’s plans.
·Using primarily digital platforms and working with colleagues in fundraising, campaigns and service delivery, co-produce a suite of activities and assets that deliver relevant prospect audiences into the wide end of the funnel.
·Lead on communications work, including journalist outreach and pitching news stories, content creation, discussion and engagement on current affairs from the perspective of our cause and issues.
·Work with colleagues to gather and curate compelling, emotional stories and to embed a story-led approach in our communications.
·Support the fundraising team to develop assets for DCC’s supporter journey, using data analysis and insights to ensure the effective stewardship of supporters.
·Set, monitor and report on campaign and project budgets, key performance indicators and annual work plans as well as longer term financial forecasts.
·Be responsible for adhering to all relevant legislative and regulatory obligations relating to marketing, digital and communications.
·Establish and document key processes in the marketing function, working closely with colleagues in fundraising and operations to do so.
Carry out other duties commensurate with this post as requested.
The client requests no contact from agencies or media sales.
Key information:
Location: London, Bristol, Nottingham, Newcastle or Manchester (Hybrid)
Hours: Full time, 37.5 hours p/w, permanent
Start Date: ASAP (we will work with your notice period)
Salary: £39,500 - £42,500 (London), £37,000 - £40,000 (Bristol, Nottingham, Manchester & Newcastle)
Application Deadline: 11pm, Saturday 6th April 2024.
Interviews will be taking place on the 15th and 16th April 2024.
About upReach
Do you think that your socio-economic background should determine your career prospects? We don't.
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Simply getting a degree is still not enough and a student from a disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity driven to address this issue in partnership with employers and universities. We help undergraduates from lower socio-economic backgrounds achieve their career potential by providing a personalised programme of support, empowering young people and overcoming barriers to graduate employment.
To find out more about how we support students, visit our website and read ourAnnual Report, and Impact Report.
Our values
upReach upholds the following values:
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Perseverance
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Integrity
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Advocacy
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Aspiration
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Proactivity
Team Culture and Benefits
By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture.
We offer:
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Flexible and hybrid working.
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Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.
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Birthday leave.
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Enhanced Parental Leave beyond statutory requirements for all team members.
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3% Pension Contribution, this increases to 5% after 5 years of working with us.
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Cycle-to-work scheme.
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Monthly socials.
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Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training.
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Personal Development Budget, activated after 6 months in the role.
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The opportunity to participate in our fantastic staff networks:
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Disability and Inclusion Network
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Ethnic Minorities Network
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Green Network
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LGBTQ+ Network
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Mindfulness Network
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Parents and Carers Network
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Socio-economic Background Network
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Role Summary
This is a fantastic opportunity for an experienced senior fundraiser with expertise in managing income from trusts, foundations and companies to join upReach as we develop our new three year strategy; 2024 - 2027. The Senior Fundraising Manager will make a significant contribution to the growth of upReach through the raising of five and six figure, multi year gifts from Trust & Foundations and Companies.
Reporting to the Director of Fundraising and Development, you will have responsibility for approved income targets, line management and accountability for a portfolio of high profile funders. You will work collaboratively across the organisation including the delivery and impact teams, finance, partnerships, Senior Leadership Team (SLT) and Trustees.
Core Responsibilities
The Senior Fundraising Manager will uphold upReach’s mission by meeting financial targets, leading on the acquisition and stewardship of key funders and having a significant impact across your area of responsibility and the charity as a whole.
Working with stakeholders (internal and external)
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Develop and maintain positive, mutually beneficial relationships with key external contacts, including funders and volunteers.
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Champion and model a culture of outstanding donor stewardship and supporter care; including best practice and behaviour.
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Make the fundraising ‘ask’ as and when appropriate, or assist others to do so.
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Respond promptly to requests for information and action from supporters.
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Report and disseminate the key issues to emerge from supporter feedback.
Fundraising
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Lead and develop the fundraising strategy for trusts, foundations and companies.
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Manage our pipelines; researching opportunities from trust & foundations and companies.
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Responsible for submitting and managing five and six figure applications.
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Prepare briefing documents on potential funders to inform senior colleagues of relevant information ahead of applying to or speaking with the funder.
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Lead the cultivation of potential funders.
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Oversee relationships with a portfolio of funders maintaining the highest level of donor care.
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Lead on grant reporting, collaborating with colleagues in the Impact, Finance and Programme teams to collate required information.
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Manage philanthropic/CSR relationships with companies including volunteers and employee fundraising.
Financial
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Meet fundraising income targets in line with the overarching strategy.
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Monitor and report monthly on progress towards income targets, proposing corrective action when required.
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Manage income and expenditure budgets and lead the annual budgeting process for areas of responsibility.
People management
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Manage the Fundraising Officer, rotatees (employees participating in the Future Charity Leaders Programme; upReach’s graduate scheme) and volunteers as required.
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Ensure upReach promotes a high performance culture and professional integrity.
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Promote the implementation of business improvement and people development initiatives including training and rotations.
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Work with colleagues across the department and organisation.
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Play an active role in the Leadership team.
Developing, maintaining systems and procedures
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Maintain accurate and up to date records on the CRM to deliver activity and enable effective donor, supporter, supplier and volunteer relationship management.
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Ensure the management of systems and processes comply with the organisation’s data protection obligations, charity law and other legal requirements.
Other
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Continue to develop the skills and knowledge of you and your team to ensure you are up-to-date with changing regulation and fundraising best practices.
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Undertake other fundraising or administrative tasks that are required within this role.
Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities.
Skills and Experience
To be successful, it is anticipated that you will have experience working in a fundraising role within a charity or similar environment. The ideal candidate for Senior Fundraising Manager should display these skills:
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Knowledge of high value fundraising techniques including a clear understanding of prospecting, cultivating, securing and managing partnerships
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Exceptional communication and storytelling skills, both written and oral, with the ability to turn complex ideas into concise and effective cases for support
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Highly organised with attention to detail, and an ability to work autonomously and be a confident decision-maker in a fast-paced environment
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Manage multiple areas and projects, leading others to be effective
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Able to manage a varied workload and balance conflicting priorities to meet deadlines
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Ability to build strong relationships with internal and external stakeholders, such as Funders, Trustees, upReach partners and employees across the organisation
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Skilful management of risk and opportunities with ability to escalate appropriately
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Good knowledge of GDPR legislation and regulations
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Experience of contributing to strategy and budgeting processes
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A proactive attitude and an ability to suggest, research and implement new ideas
This position would be suited to individuals who are committed to upReach’s mission. We are looking for someone who is passionate about social mobility and believes that background should not be a barrier to graduate employment.
Equal Opportunities
upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from ethnic minority candidates.
The client requests no contact from agencies or media sales.