Operations Support Manager Jobs
Job Title: Head of Operations, People & Retail
Reporting To: Chief Operating Officer
Salary: £47,079 - £63,909 (Band E)
Hours: 37.5 hours per week
Closing: 14th April 2024 @ 5pm
Interviews: 23rd & 25th April 2024
Job Purpose:
The post holder will play a pivotal role in the strategic and operational development of the charity with particular responsibility for the charity operations, people and retail functions to ensure they are carried out efficiently and effectively and comply fully with all aspects of charity law and good practice.
A senior leadership team member, this role will lead Alder Hey Children’s Charity’s Retail Strategy, developing a plan for opening of new Charity Shops and growing online sales. They will also lead on the People Strategy for the Charity and Retail teams.
They will build strategic relationships across the sector ensuring that we remain innovative and sector leading in both our People Strategy and Retail development plans. They will oversee the implementation of the Volunteer Strategy.
Main Duties/Tasks
Strategic Planning, Financial Management & Reporting
Lead on the development and implementation of strategic, multi-year plans and budgets.
Monitor progress against strategic plans, budgets, KPIs, producing reports.
Develop a revised Retail Strategy, developing and executing a plan for increased on-line sales and new shops.
Lead on the People Strategy across the charity and retail teams.
Co-ordinate the Operational Strategy across the areas of Fundraising Support, Health & Safety, Estates & Facilities (including asset management).
To build and maintain a high performance culture through effective performance management, communication and coaching of staff, ensuring clear objectives are agreed and performance is regularly reviewed.
To work closely with Alder Hey NHS Trust to ensure strong partnership working with key areas such as Patients Experience, Volunteering and Estates & Facilities.
Operations
Provide leadership and direction to the Operations & People Manager, empowering them & the team to deliver against set goals and objectives.
Oversee health & safety across the charity, ensuring that the team have appropriate processes, practices and policies in place to comply with the law and ensure our team have a good working environment.
Oversee the management of Estates & Facilities across the charity premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.
Oversee the insurance renewal process (for the charity and retail shops).
Oversee processes & practices in relation to donor stewardship, ensuring the team are providing an excellent donor journey and donations are processed efficiently and effectively.
To formulate and propose policies and ensure that existing policies are updated in accordance with the agreed timetable.
People
Develop and execute the Charity People Strategy for both staff and volunteers.
Develop and execute the Charity EDI Strategy for both staff and volunteers.
Be the lead specialist in HR practices and maintain strong knowledge of relevant legislation and good practice.
Oversee key HR processes to ensure they are operating effectively in line with our values and the legal requirements, including:
· Equity, diversity & inclusion (EDI)
· Implementation of the Employee Value Proposition (EVP)
· Recruitment & onboarding processes
· Performance Development Review (PDR) process
· Handling of disciplinary & grievance processes
· Staff liaison, including pay award, occupational health or other required communication/ consultation
· Sickness Absence management
· Payroll Information
· Policies
· Learning & Development
Retail
Develop and execute the Charity Retail Strategy, ensuring that income is maximised whilst also achieving the Charity’s social mission and awareness within the community.
Lead on the opening of new shops, identifying locations, negotiating leases, and directing the operational plan from concept to opening.
Be the lead specialist for retail in the charity and maintain strong knowledge of relevant legislation and good practice.
Provide leadership and direction to the Retail Manager, empowering them & the team to deliver against set goals and objectives.
Oversee health & safety across the shop, ensuring that the team have appropriate processes and practices in place to comply with the law and ensure our team have a good working environment.
Oversee the management of Estates & Facilities across the retail premises, including asset management, ensuring that these are in line with our values, the legal requirements, and look at ways that innovation can help us to improve within these areas.
Other Duties
Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.
Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers. Attend and support on events run by the fundraising teams where required.
Any other reasonable duties as required by your line manager.
Person Specification
Qualifications, Knowledge and Experience
Essential
· Experience of efficiently managing and delivering a demanding and varied workload.
· Strong track record of customer relations.
· Experience of working with Shopify or other online sales platforms.
· HR experience of managing teams.
· Leadership experience.
· Experience in delivery of a strategy (retail, people or operations).
· Experience of working in a retail environment.
· Proven success or developing a friendly and donor/ customer focused service.
· Experience of using a CRM system or database.
Desirable
· HR qualifications.
· Experience of running and/ or opening new charity shops.
Skills and Attributes
Essential
· Excellent communications skills, both verbal and written across a range of audiences.
· Proven success in developing strong personal relationships internally and externally.
· Commitment to principles of equality, diversity and collaborative working.
· Self-motivated and positive attitude with the ability to work under pressure and prioritise in a busy environment.
· Experience of business planning and operational management.
· Ability to work effectively as part of a team as well as independently.
· Leadership qualities and proven track record of leading a team.
· A creative and lateral thinker with the ability to look for innovative solutions to problems and take the lead on developing these.
· Understand the necessity of dealing carefully and within data protection legislation, with confidential matters, including handling both personal and business critical information.
· Excellent IT skills including Microsoft packages.
Desirable
· Evidence of understanding the range of issues across the NHS and Charity sector.
· Experience of presenting at Board or Committee level.
· Advanced knowledge of Microsoft Excel.
Additional requirements
Essential
· Committed to continuing professional development.
· Strong interest in working for a children’s health charity.
· An understanding of and commitment to the values of Alder Hey Children’s Charity.
· Willingness to get involved with activities across the Charity.
· Willingness to occasionally work outside of normal office hours.
Our Values
Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:
Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.
Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.
Passion: we are passionate about what we do and why we do it. We work together to share and grow. We inspire others.
Magical: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.
Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.
The client requests no contact from agencies or media sales.
This key role presents an excellent opportunity to see projects through from conception to completion and to play a part in shaping how we work and what we do. You will have responsibility for day-to-day operation of UCISA, including technical Infrastructure and systems used to deliver UCISA’s services to our members. You will deputise on operational matters for the CEO and represent and advocate for UCISA alongside other management team colleagues.
You will be reporting directly to and working closely with UCISA’s CEO and have opportunities to develop your own skills in running an organisation in an innovative and agile way. Ultimately, you’ll ensure our operations run smoothly and that people are productive.
The role sits within the Management Team and the post holder will deputise for the CEO alongside management colleagues.
Summary of key Terms and Conditions
Contract: Permanent Full time, Oxford based, hybrid
Hours per week: 37.5, Monday-Friday with some flexibility to support UCISA events and participate in team days
Salary: £55,000-£65,000 per year (depending on candidate experience and skill set)
Leave: 30 days annual leave & 8 Bank Holidays
Pension: Defined Contribution scheme (6.7% employer contribution, voluntary employee contribution 0-6.7%)
Reporting to: CEO
To apply for this role please follow the instructions provided. The closing date for this role is 10:00 (10am) 26 April 2024. Interviews will take place on Friday 31 May 2024 at the UCISA office in Oxford and will include relevant skills tests.
Please ensure that your CV addresses the personal specification criteria in the job description document. Your supporting statement must be no longer than 2 x A4 pages
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are Made in Hackney
Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.
When you join Made In Hackney – you become part of a pivotal movement where a new type of food culture is being formed with care, compassion and justice at its core.
We are seeking a highly motivated and strategically minded individual to become our Operations Manager. You will have experience of working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.
You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate in the most effective way. You will not shy away from problem solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.
The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.
Responsibilities include:
HR & Training
- Lead the organisation’s HR function, keeping abreast of latest guidance in employment law and HR legislation and act as the lead liaison with Croner external HR support;
- Ensure employment practice is legally compliant and fair (including management of recruitment, selection and onboarding, flexible working, diversity & equal opportunity, disciplinary/grievance, termination), with a focus on being a fully inclusive employer;
- Oversee monthly staff salary payment and coordinate with external payroll provider;
- Oversee arrangement and monitoring of staff training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc;
- Coordinate regular team meetings and arrange meeting venues where necessary, to ensure effective communication and mutual support.
- Oversee any organisational structure reviews and ensuring a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
- Review, update and create risk assessments and organisational policies on a regular basis to incorporate latest government guidance and legislation (eg. Health & Safety, Safeguarding) and ensuring they are reviewed by the Board on a regular basis;
- Lead on organisation’s DBS process, supporting core team to keep an overview of outstanding DBS checks needed in their project teams;
- Act as MIH’s Safeguarding Lead – conducting regular reviews of safeguarding policy and procedures, overseeing safeguarding training for staff and volunteers and completing regular refresher training to comply with best practice;
- Data Protection Lead - ensuring Data Protection Policy is updated and adhered to by everyone in the organisation, regularly updating and responding to any data breaches;
Salesforce Admin
- To be the main point of contact for technical support and training needs for core users, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Training will be provided to support this role.
- Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys and application forms etc;
- Onboard and train new users, and grow level of expertise among the core team;
- Implement custom features when new work streams/programmes are set up and as organisational needs grow;
- Oversee support partnership with external technical support and training provider.
- Support the Fundraising Manager and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;
- App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce
Governance and Strategy
- Participate in team meetings and contribute to Leadership Team meetings where appropriate.
- Contribute to strategic discussions on the future path of the organisation.
- Lead support to Board of Trustees assisting Chair with trustee meeting, keeping Charity Commission website updated, and assisting with trustee recruitment, induction and training, and board reviews etc;
- Act as the lead staff team representative on Resource & Remuneration board sub-committee
Venue Management
MIH has a part time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Operations Manager will oversee them and support on key areas of venue management in the following ways:
- Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings;
- Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested in a timely manner;
- Ensure venue meets latest Health & Safety requirements, Fire Safety Standards and is fully accessible;
- Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;
Finance
- Organise quarterly budget meetings between core delivery team and Finance Manager to go through budget and expenditure;
- Ensure finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.
Apply with a CV outlining your career history and relevant experience for the role and a cover letter outlining what has attracted you to apply for the role of Operations Manager at Made In Hackney and what makes you the right candidate for the role.
The client requests no contact from agencies or media sales.
Job Title: Finance and Operations Manager
Contract: Permanent
Hours: 35 hours per week (however, we will consider part-time 28 hours per week)
Salary: £38,000 - £45,000 per annum
Location: The successful candidate will either be posted at our office in London or Colchester: Coram Campus, 41 Brunswick Square, London, WC1N 1AZ or Colchester Wellington House, 4th Floor, 90-92 Butt Road, Colchester, Essex, CO3 3DA
About Coram
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
One of the nine members of the Coram group, Coram Children’s Legal Centre (CCLC) is the UK’s specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with bases in Colchester and Leeds. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation primarily under legal aid contract. Our Migrant Children’s Project promotes the rights of refugee and migrant children, young people and families through the delivery of advice, practice change through training and capacity building to professionals and systems change through research, policy and advocacy.
About the role
This role will provide financial and operational leadership and management for CCLC particularly focussed on the Legal Practice Unit and the Migrant Children’s Project but with support for the Child Law Advice Service and Coram International where required. Managing a small finance team, the role will hold primary responsibility for core financial functions within CCLC including legal aid billing and management and tracking of grant and other charitable funding. Through systematic and efficient financial management, the post holder will play a pivotal role in CCLC’s financial sustainability. The role will act as a key point of contact with Coram’s central finance team and a range of internal and external stakeholders on financial matters.
The role will also oversee the smooth running of the London and Colchester offices through line management of operations and administrative staff.
The role would suit a high organised and efficient business support professional with experience of financial management within the legal or charity sector. In particular, candidates with experience of legal billing and more specifically, civil legal aid billing, would be welcomed.
This is a largely office-based role in order to fully provide support to the finance and operations team. However, some remote / hybrid working may be possible depending the experience of the candidate after the initial settling in period (to be negotiated with the successful candidate).The finance team are split between the London and Colchester offices and the post holder should expect some travel to both locations. The large majority of the legal and policy team are based in London and as such regular (at least twice weekly) presence in our London office will be expected. However, on other days the candidate could be based in the London or Colchester office.
Whilst this is a full-time position, we will consider requests for part-time working (28 hours per week minimum) and we will endeavour to offer some flexibility with days and hours to be agreed.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: Wednesday 24th April 2024 at 23:59
Test and Interview date: Week commencing Monday 29th April 2024
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a friendly, organised individual to join our small team as the Operations Officer. You will help underpin the work of Music as Therapy International, a charity which inspires, guides and champions the use of music to strengthen care around the world.
Working closely with the charity’s existing team, responsibilities will include:Project Administration, External comms, Financial Administration, Fundraising, Governance, and Team Administration.
Our Operations Officer will need to be a positive and pro-active team player, who is systematic in their approach to administration, and gives strong attention to detail. We’re looking for an excellent communicator (in written and spoken English) given the part they will play in our use of External Comms. They will have charitable mindset and a real interest in the impact of our work. Strong numeracy skills are also integral to this role.
It is a broad role with plenty of opportunities for agency, and scope to progress and specialise with experience. It would suit someone keen to immerse themselves in all aspects of working with a small charity, whether at the start of their career or following experience acquired in other sectors.
The role is office-based (at the Oval, SW9) and may be undertaken within a 4 or 5 day/week contract (negotiable).
Closing date for applications: 11th April 2024 We are working towards appointing to this role as soon as possible and so interviews will take place as applications are received.
If you have any questions prior to applying, please get in touch.
Please submit your CV and a Covering Letter answering the following two questions (max. 200-300 words per question):
1) What attracted you to the Operations Officer role at Music as Therapy International?
2) What do you think you would bring to the role, that might be different from other people?
The client requests no contact from agencies or media sales.
Are you looking for an interesting role offered on a 12-month contract basis where you can make the most of great administrative skills and proficiency using office IT while working as part of a friendly team? Then join Shelter as an Operations Assistant and you could soon be making a real difference to people affected by the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The team deliver a range of services, including training on housing and homelessness prevention, housing law consultancy, online resources and projects to support professionals working directly with people at risk of homelessness to get positive outcomes. The team covers all of England and works closely with teams including Learning and Organisational Development, Training and Support, Business Support, as well as our frontline Services and Legal Services.
About the role
Knowledge is power and we run over 1,600 training courses that attract 40,000 delegates each year. Your challenge, together with three other Operations Assistants will be to take responsibility for the administration and operational delivery of all of our courses, including face-to-face training and online via webinars and e-learning. We’ll rely on you to ensure that each course runs smoothly, all delegates and trainers have the instructions and information they need and that the highest level of customer care is provided. Monitoring a number of inboxes, dealing with customer enquiries and bookings, managing financial arrangements and booking speakers, trainers and venues – all are aspects of this vital and varied role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need experience of managing a large and varied administrative workload while adhering to deadlines. You’ll also need the ability to work well both independently and as part of a team. Excellent attention to detail is important too, as is a customer focused approach. You will be proficient in the use of webinar platforms, e-learning platforms, Microsoft Office applications, internet. You’re also happy to provide additional support within the team when required.
Benefits
In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Retail Operations Manager to join our Retail Team. This role will require the successful candidate to be responsible for running the logistics required for a disperse network of charity shops, including the supply and distribution of stock; management of suppliers, landlords and associated stakeholders and ensuring that all compliance requirements are fulfilled.
The role will also support the delivery of the retail strategy to drive income growth and increase footfall and to support new business initiatives.
Role Requirements
Operational Management
- Manage the generation and distribution of stock, including organising the logistics for van deliveries and collections to meet both shops and customer requirements.
- Support the development and optimisation of the Redhill distribution hub.
- Manage key internal and external stakeholders including suppliers, landlords and internal support teams, ensuring that an efficient and compliant service is maintained.
- Research opportunities to reduce waste and disposal costs and introduce new/improved sources of recycling.
- Develop proposals to improve the operational management of the retail team in support of the retail strategy.
- Work with the Head of Retail and Retail Sales Manager to host Retail Sales Meetings, engaging the team with the broader aims of the charity.
Income Generation
- Manage the full gift aid claim process, working with colleagues and shops managers to optimise gift aid conversion rates.
- Manage the shops e-commerce and online operations, research and implement associated platforms.
- Support sales promotions and seasonal changes across the chain of shops.
- Support colleagues to develop opportunities for niche sales offers.
- Regularly review shops departmental sales performance to support sourcing and supply of specific stock.
- Working with fundraising colleagues to ensure that the retail supporter journey is optimised and relationships are managed holistically.
Standards and Compliance
- Manage full compliance of the Children’s Trust shops in line with all Health & Safety legislation, Fire safety, Trading Standards, Retail Gift Aid, GDPR, ThankQ CRM, Risk Assessments, Safeguarding and all other legal or statutory requirements.
- Deliver and manage internal and external audit processes working with Retail Sales Manager and Head of Retail to ensure that all audit actions and recommendations are delivered by the team.
- Adhere to the policies and procedures of The Children’s Trust.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Are you passionate about tackling climate change and supporting the development and growth of a dynamic organisation? Do you want to use your experiences of operations to support a mission driven team? Then you could be UK100’s new Operations Officer.
The role will help coordinate and manage collaboration across the entire organisation and between teams at UK100. The Operations Officer will manage the office space, plan team events, support staff onboarding and recruitment, and drive HR and internal policies and procedures such as DEI, Ways of Working with various systems, IT security and GDPR. They will drive the development and delivery of UK100’s operations, supporting the Chief Operating Officer, and progressing the improvement of UK100's internal systems and processes. It will involve developing UK100’s CRM system and supporting team members' use of the CRM and the management and administration of our Finance and budget systems.
Equity, Diversity and Inclusion: UK100 is actively taking steps towards developing new opportunities for people from an array of backgrounds, ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. UK100 values the voices of each of its employees in order to progress in a collaborative, innovative and well balanced way. The postholder will be expected to echo and support this. This can be found on the UK100 website here.
Key responsibilities:
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Maintaining UK100’s Customer Relationship Management system, including making updates that change front end form and function, coordinating with the service provider for training and updates and supporting UK100 staff in using the CRM.
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HR processes including supporting recruitment, staff onboarding, and off-boarding. Maintaining a HR Calendar and staff policies, and monitoring and reporting across various HR areas.
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Working with the finance team to track all of UK100 payments and expenses. Including maintenance and oversight of UK100 payments and support with UK100 grant budget tracking. Supporting the annual Financial Audit where necessary.
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Managing relationships with 3rd party suppliers, ensuring efficient payments and working with the bookkeeper on invoicing. Reviewing overhead contracts ensuring best value for money.
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Providing support for UK100’s Business Supporter Network including drafting contracts, updating BSN opportunities in the CRM and taking minutes from BSN meetings.
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Support UK100’s management of IT systems including for example Drive folder management, group email accounts, administration of G-Suite, Zoom and Monday and security settings and good practice.
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Developing and improving UK100 policy and procedure documents and owning and maintaining key organisational documents. Developing working processes with the team, for example on internal communications and ways of working.
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Office management and coordination with our workspace provider. Managing UK100 equipment and the UK100 fixed asset register.
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We are a small team. Ad hoc duties will thus arise, and every team member is expected to support the team efforts.
Place in organisational structure:
The post holder will report to the Chief Operating Officer, and be part of the Operations Team.
Key Relationships:
Internal: All team members
External: CRM provider
Office / workspace managers
IT service providers, administrators, and support
Benefits:
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Competitive salary
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25 days annual leave (plus statutory bank holidays)
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An additional 3 days paid leave over Christmas period
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An additional 2 days of paid leave per year to volunteer
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Subsidised gym membership
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Enhanced pension offering & access to professional pension advice
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Competitive Parental Leave policies
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Opportunity to request a Sabbatical after 1 year of service
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Company MacBook Air
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Work from home allowance
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UK100 supports flexible working arrangements
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Mental Health first aider
Special Note: This job description does not form part of the employment contract but indicates how that contract should be performed. The job description may be subject to amendment in the light of experience and consultation with the post holder.
Applicants must have the right to work in the UK.
Person Specification
Criteria
Knowledge
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Understanding of relevant organisational best practice and the systems and processes that support it
Experience
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Using G-Suite / Office applications and Zoom
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Using and developing a database / CRM
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Able to develop and maintain effective relationships
Skills and abilities
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Strong attention to detail
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Excellent communication skills and email manner
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Effective project management skills
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Strong digital literacy, experience with G Suite, Zoom and Excel preferable
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Being able to perform tasks efficiently under pressure
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Solution oriented, and proactive problem solver
Other
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Committed to the vision of UK100, with a motivated, can-do attitude
The client requests no contact from agencies or media sales.
BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
Job Description
The IRC UK’s Finance Team seeks to achieve excellence in financial management by providing accurate and timely financial information to IRC management and programs and by adhering to established financial practices and accounting principles. We do this by supporting the UK office; by implementing and monitoring IRC and donor policies and procedures; leading financial forecasting and planning, proactive risk management; consolidating financial results; and ensuring reliable financial reporting (internal and external).
The Finance Assistant – Operations assists the UK Finance team in delivering its objectives and providing effective support to IRC UK. This position works closely with the UK Finance and Operations department, wider UK office and suppliers. Furthermore, the incumbent plays a key role in ensuring that Finance remains a critical organizational business partner delivering accurate, insightful, and timely financial management information.
The role is part of the UK Finance Team and reports to the Finance Manager – Operations.
Major Responsibilities
• Maintain accurate files for supplier invoices, staff expenses claims, petty cash and credit card expenses
• Assist in maintaining an up to date – London Finance mailbox, ensuring mails are dealt with in a timely manner.
• Check and prepare invoice journals for all direct debits and ensure supporting invoices and approval are filed.
• Assist with NATWEST bank income and payment journals and the bank reconciliation.
• Post invoices and credit notes in Integra (Dynamics 365), ensuring authorization, budget codes and supporting documents have been provided in a timely manner for payment runs.
• Reconcile supplier statements to creditor accounts in Integra and follow up any queries to ensure they are dealt with in a timely fashion
• Arrange travel advances for staff, check all staff expense claims for compliance with IRC-UK Travel Policy and reconcile against advances in Integra.
• Reconciliation of credit card expenses in Integra.
• Prepare correction journals and post on Integra
• Prepare the weekly payment run as directed and ensure bank sign off staff are allocated well ahead of the run.
• Participate in the development and delivery of plans, goals, objectives, and priorities for the UK Finance Team and undertake other duties as assigned.
PERSON SPECIFICATION
• Knowledge of accounting demonstrated by an accounting qualification such as AAT or part Qualified Accountant. We would consider an AAT trainee/apprentice for the role as well.
• Excellent written / verbal communication skills, and follow-up skills.
• Strong analytical skills and creative problem-solving skills
• Advanced MS Excel skills
• Excellent attention to detail; data driven
• Able to work with diverse teams in diverse locations, engaging their input and dedication to success.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is an exciting opportunity for a new role of Operations Manager. The purpose of the role is to support our Director/CEO and to lead the management team. This post will be responsible for managing day-to-day operations at BIAS. This aim of the role is to support development, lead operational plans and create new initiatives to enable sustainable growth and planned expansion.
The ideal candidate is someone already working in a line management role wishing to either progress or change career. We would like to appointment a dynamic, enthusiastic Operations Manager to maintain quality standards and help drive the organisation forward at pace.
You will be a conscientious leader who excels at supporting people to ensure they can thrive and projects are delivered efficiently and effectively.
We are looking for someone who:
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Has experience of finance and HR processes
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Is able to review and implement operational policies and systems to increase efficiency and support good governance
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Has experience of supporting organisational change as part of a senior team
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Is able to work independently and exercise sound judgment
You will have excellent written and verbal communication skills, be proactive, and ideally have 2 years management experience with strong people and project management skills.
Other Key information
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? This is an immensely rewarding role working in a dynamic charity built on an ethos of going the extra mile, hospitality and inclusivity.
You will need the skills and abilities to ensure operational needs and deadlines are met . Key functions of the role will be: running management reports, monitoring services, providing reports and evaluations to funders and identifying new funding opportunities.
Deadlines for applications are the 31st March 2024 but we encourage applicants to apply as soon as possible as interviews will be carried out on a rolling basis and we reserve the right to close early.
If you have previously applied for this role, please do not apply again.
Application Instructions
Candidates must submit a detailed CV and covering letter, explaining any gaps in employment. The covering letter should show how you meet the essential/desirable criteria, providing examples. Your CV should be no longer than 2 pages and your covering letter should be no longer than 1500 words.
Candidates must submit a detailed CV and covering letter, explaining any gaps in employment. The covering letter should show how you meet the essential/desirable criteria, providing examples. Your CV should be no longer than 2 pages and your covering letter should be no longer than 1500 words.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
*Interviews will be held as soon as a great candidate applies*
We’re looking for a Care Operations Manager to join our growing care team at Crossroads Care Surrey. This is ideal for someone who currently works or aspires to a role in Senior Operations Management!
What will I be responsible for?
You will report into and be required to meet with the Head of Care Operations & Registered Manager on a regular basis to communicate oversight of our operations and ensure they have effective governance to fully evidence compliance and positive outcomes in the event of a CQC inspection, alongside your input during the inspection process.
You will oversee the operational day-to-day management of our professional care support services, ensuring care hour targets are met and ensuring Crossroads Care Surrey’s continued compliance with relevant legislation. You will ensure the provision of a high-quality service, enabling individual needs and organisational priorities to be met in accordance with available resources.
Could this be the ideal role for me?
To be considered for this role, you will require the following skills and competencies:
• Minimum NVQ 5 in Leadership/Management in Health & Social Care OR transferrable qualification in a similar discipline, e.g., Higher Education Certificate/BTEC (Care Management, Business Management etc).
• Previous organisational leadership and line management experience.
• Excellent verbal and written communication skills.
• High level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software.
• Experience of designing and writing reports to ensure information is shared in a timely manner.
• Experience of participating in or leading formal processes, e.g., disciplinary or absence management processes.
• Robust knowledge of safeguarding protocols and experience of handling safeguarding concerns.
• Experience of writing and auditing risk assessments and care plans.
• Previous experience regarding Learning Disabilities, Autism and Dementia strategies.
• Previous management experience in a multi-disciplinary team.
• Ability to develop excellent working relationships with team members, carers and people with care and support needs, while maintaining appropriate personal boundaries.
• Adherence to policies, procedures, and national, regional, and local guidance.
• Ability to demonstrate dignity and respect for adults and children with care and support needs.
• Understanding of the importance of confidentiality.
• Thorough understanding of the needs of (unpaid) carers.
Other:
• Full UK drivers’ licence with use of a roadworthy car with business insurance
• Willingness to travel throughout Surrey when required.
Please note, all candidates must provide proof of Right to Work in the UK. We cannot offer sponsorship to overseas applications.
We are an equal opportunities employer, committed to safeguarding and the welfare of our clients. We expect all staff and volunteers to share this commitment.
At All Ways Network (AWN), we are dedicated to radically changing the grant making sector and removing barriers to grant funding for small not for profits supporting the Muslim community in the UK.
Each year, as well as facilitating and delivering funders information sessions for NFPs either online or via our flagship event, Meet the Funders, our trustees and staff team focus on removing barriers to funding for NFPs more generally. AWN is driving improvements to grant making processes and infrastructure and standards across the UK.
As Operations Manager at AWN, you will play a vital role in managing and developing the operational business functions of the organisation to support the successful expression of All Ways Network’s (AWN) charitable aims. You will support the Board of Trustees in leading the charity and its staff, building relationships with stakeholders, and developing and implementing our long-term strategic plans.
Key Responsibilities
- Collaborate with the Trustees to deliver and improve AWN’s strategic planning, annual operational planning, and budgeting process and ensure our vision and mission are effectively translated into operational goals and initiatives.
- Work closely with the Treasurer to manage the allocation of resources and oversee budgeting, fundraising and grant management.
- Lead on aspects of our HR function with the support of trustees, taking charge of our recruitment, personnel development and staff support.
- Maintain effective internal policies and procedures, ensuring compliance and manage organisational risks effectively.
- Support the Board of Trustees to maintain effective governance.
- Support the team to develop and manage impactful partnerships and stakeholder relationships, providing strategic advice on project delivery and ensuring our partnership arrangements are well planned and managed with care.
- Develop, implement, and monitor day-to-day operational systems and processes to provide visibility, goals, progress, and obstacles of key initiatives.
- Attend events outside office hours and weekends where necessary.
How to Apply
Please demonstrate how you meet the role requirements and how you think you can contribute to AWN. Please apply by submitting an up-to-date CV and cover letter (no longer than 2 pages) answering the following questions:
- why are you interested in the role of Operations Manager at AWN?
- how do your skills and experience make you a good fit for the role?
The closing date is Monday 15th April 2024. Applications must be submitted by 12:00pm UK time.
Full job description & person specification are available to download.
Please note: This role has funding for 3 years however further funding will be allocated to this role as it is an integral part of our organisation and work moving forward.
Please download the application pack and apply by Monday 15th April 2024
The client requests no contact from agencies or media sales.
The Centre for Homelessness Impact exists to improve the lives of people experiencing homelessness through better use of data and evidence.
We are committed to creating an inclusive workplace that values diversity and believes in its power to enhance the effectiveness of our organisation. As we continue to grow and make an impact, we are seeking a Finance and Operations Lead to join our dedicated team at the Centre for Homelessness Impact. We encourage applications from individuals of all backgrounds, with a particular welcome to those with experiences related to homelessness.
IN A NUTSHELL:
This is a pivotal role at the intersection of finance, development, and operations, ensuring the seamless functioning of critical organisational aspects. The Finance and Operations Lead will be involved in aspects of the charity’s financial operations, support grant and other fundraising and development initiatives, and optimising operational efficiency.
WHY IS THIS ROLE IMPORTANT FOR THE CENTRE’S WORK?
The Centre for Homelessness Impact is in a transformative phase, and this role is crucial to sustaining and advancing our mission. Collaborating closely with the executive team, the Finance and Operations Lead will play a key role in financial management, development strategy, and operational effectiveness, contributing directly to the success of our initiatives.
WE’RE LOOKING FOR SOMEONE WHO CAN:
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Be the main point of contact for all finance and operational queries
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Support the Chief Operating Officer with the management of financial operations, including budgeting, forecasting, and financial reporting.
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Manage the accounts payable function, credit card reconciliations and support effective cash management
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Support the Head of People and Development to implement strategies on Fundraising, income and generation and report on funding from various sources, including grants, donors, and partnerships.
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Manage day-to-day operations, including onboarding new staff, supporting the HR processes, and identifying areas for improvement.
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Collaborate with the Chief Operating Officer and the Head of Development and People to align financial and development goals.
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Identify ways to enhance operational processes to support the growth of the organisation.
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Work closely with the executive team to provide financial insights and contribute to strategic decision-making.
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Ensure compliance with financial regulations and standards.
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Work closely with the Head of Development & People to ensure all HR administration is covered promptly and efficiently - i.e: onboarding for newcomers, setting up laptops/ workstations; etc.
RELEVANT EXPERIENCE AND BEHAVIOURS:
Criteria:
- Proven experience in finance and operations in a charity/ Third sector (Essential)
- Experience in fundraising/development initiatives (Desirable)
- Is committed to the vision and mission of CHI (Essential)
- Excellent communications skills, both written and verbal with the ability to convey complex financial information to diverse audiences (Essential)
- Strong attention to detail, good organisational skills and an ability to work accurately, calmly and effectively (Essential)
- Good Excel skills with ability to create and manipulate pivot tables and use functions such as VLOOKUP and SUMIF. (Essential)
- Able to take a collaborative and proactive approach to operations, with a focus on continuous improvement. (Essential)
- Familiarity with financial regulations and a commitment to maintaining compliance. (Essential)
- A team player able to adapt to changes in workload and priorities (Essential)
- AAT qualification or equivalent (Desirable)
TERMS OF APPOINTMENT:
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Both full and part-time considered.
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Salary: £35,000 to £45,000 (pro rata if part-time), depending on experience.
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Location: hybrid, but the candidate woud need to be London based.
Join us in making a meaningful impact on addressing homelessness through evidence-led strategies. Apply now and be a crucial part of our dynamic team.
The closing date for this role is Tuesday, 9 April 2024. However, we reserve the right to close the application process at any moment, if we receive a high volume of suitable applications.
Interviews to take place during the week commencing 15 April 2024.
The client requests no contact from agencies or media sales.
The Finance and Operations Manager is a key member of Tara Theatre’s team, overseeing the company operations and financial processes. They work alongside a Freelance Finance Director and the Executive Director.
Tara Theatre is a company limited by guarantee, and a charity. It has two trading subsidiaries, Tara Productions and Tara Enterprises. We currently have an annual turnover of circa £1 million.
We manage our finances and payroll in-house, using Sage accounting system.
We welcome applications from those looking to take on their first manager position, as well as candidates who may be returning to work after a pause in their career or looking to balance a role with their wider caring or parenting responsibilities.
For this role, we are open to conversations around either a full time or part-time contract and/or flexible working.
About the Foundation:
The Avicenna Foundation was set up in 2023 to to support outstanding young British Muslims by providing them with scholarships for their undergraduate degree. The scholarships are mainly focused on awarding scholarships in the Social Sciences and Humanities for those interested in politics, policy-making and becoming agents of positive change.
Alongside the scholarship, the Avicenna Foundation runs a development programme for the scholars to expand their skills and abilities in various areas like leadership, communication and collaboration.
The Foundation has developed immensely in the first year with the launch of the charity; onboarding of it’s first cohort of 30 scholars and the development of a leadership programme. It now needs propelling into the next stage as the charity develops to ensure a robust charity structure and programme in place.
Key Responsibilities:
Operations:
- Manage the day-to-day operations of the charity, and manage changes required within programmes and activities as a result of changing external landscapes or contexts.
- Implement strategies for advertising the scholarships, receiving and reviewing applications, shortlisting candidates, conducting interviews, and making final selection decisions. Some of these things are already in place and may need reviewing and enhancing.
- Work with the Scholar Development Coordinator to oversee the leadership development programme, provide guidance and help the programme to grow.
- Maintain regular communication with the scholars, their progress, and address any issues or concerns that may arise.
- Ensure programme objectives and outcomes align with the overall strategy and aims of the Foundation, and are realistic and achievable within timeframes and budgets.
- Organise any events, programmes necessary to the scholars.
- Use data to track progress and drive improvement; proactively manage risks; and ensure effective use of the Foundation’s resources and budgets allocated to you.
Governance:
- Provide leadership and guidance to achieve consistency of governance across all of the Foundation’s activities, from development, delivery, measurement and evaluation and reporting perspectives.
- Regular communication and updates to the board, prepare board papers and contribute to Trustee meetings as required.
- Create, maintain and ensure continued adoption of governance frameworks, policies and templates.
- Ensure implementation and maintenance of risk registers for the charity and across all programmes.
- Manage finances, budgeting, reporting, and record-keeping
- Prepare the Foundation’s annual report.
External Engagement
- Lead on strategic communications by developing and implementing an integrated public affairs and communication plan that are consistent with the goals and values of the Foundation.
- Building and cultivating exceptional diverse reciprocal partnerships across a wide range of stakeholder groups, grounded in delivering impact through collaboration.
- Work with educational partners to enhance the quality and effectiveness of the scholarship programme
- Leverage messaging and networks to positively impact the growth and reputation of the Foundation.
- Strengthen our brand reputation to maximise our impact and reach.
- Help identify, create and develop meaningful opportunities for the young people the Foundation works with.
- Establish an alumni network and support continuous professional development for alumni.
- Produce briefings and critical information for internal and external stakeholders, and review reports, submissions, and letters where appropriate.
Experience and Skills
This is not a prescriptive list, and we do not expect applicants to meet every item outlined below. We recognise that it can be hard to find the ideal balance of knowledge and skills for this role. We are open to what this balance is, so if you are stronger in one or the other area but think you could do the job please still apply, and tell us why the role is right for you.
Required
- An appreciation and understanding of the Foundation’s values and vision.
- Outstanding communication skills, both verbal and written, combined with the ability to liaise with senior stakeholders.
- Experience in successful partnership working.
- Excellent interpersonal skills with the ability to build relationships, lead, influence and motivate others.
- Good financial acumen and experience of managing and working within set budgets.
- A proactive, flexible approach, and ability to progress work independently in a fast-paced environment.
- Diplomatic approach and highly self-motivated with a positive and energetic attitude.
- Focuses on what matters most, setting priorities and adapting them where required, with the right level of communication.
- Excellent attention to detail, accuracy and organisational skills.
- Takes satisfaction in delivering work to a consistently high standard, and programmes on time and on budget.
- Communicates clearly and confidently to senior team members, and presents information effectively, at the right time, with the right level of information.
- Plans ahead, anticipates and reacts to change and project needs, and remains flexible and adaptive in the face of change.
- Experience of working to tight deadlines without close supervision.
- The ability to identify personal strengths and weaknesses, and a willingness to develop, adapt and learn
- A passion and interest in developing work streams to support the development of young people.
- A high level of digital literacy to include MS Office, G Suite, social media and other online platforms.
Advantageous
- Knowledge and experience in effective charity governance, with experience working within the charity/non-profit space.
- Understanding of the policy and campaign landscape in the UK as it relates to issues impacting students, young people and Muslim communities.
- Expertise in project/programme management with proven ability to manage complex projects, including the ability to develop and manage budgets, timelines, and resources.
- Structured thinking when working through problems, overcoming hurdles, mitigating risks and dealing with issues.
- Confidence in, and experience in, liaising with a wide range of stakeholders and project participants
- Previous work within areas of young people, local communities, or further education is a plus.
- An understanding of effective safeguarding (training can be provided, but experience an advantage)
- An undergraduate or postgraduate degree in a relevant field.
Please note that this job description is a guide to the work you will initially be required to undertake, but does not cover all of the duties the post holder may have to perform. Responsibilities will evolve over time, in discussion with the post holder.