Patient Experience Volunteer Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Marie Curie recognises that the best way to understand its services is by seeing it through the eyes of the people we support. Feedback from people we care for is critical in telling us what we are doing well and where we can improve.
Through this exciting volunteer role, you will help us understand our services’ quality by listening to the people we support. You will help us by contacting people while they are receiving our services to make sure we are providing our patients and families with excellent care, and if there are issues, to help us nip things in the bud. Age 18+
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Marie Curie recognises that the best way to understand its services is by seeing it through the eyes of the people we support. Feedback from people we care for is critical in telling us what we are doing well and where we can improve.
Through this exciting volunteer role, you will help us understand our services’ quality by listening to the people we support. You will help us by contacting people while they are receiving our services to make sure we are providing our patients and families with excellent care, and if there are issues, to help us nip things in the bud. Age 18+
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Marie Curie recognises that the best way to understand its services is by seeing it through the eyes of the people we support. Feedback from people we care for is critical in telling us what we are doing well and where we can improve.
Through this exciting volunteer role, you will help us understand our services’ quality by listening to the people we support. You will help us by contacting people while they are receiving our services to make sure we are providing our patients and families with excellent care, and if there are issues, to help us nip things in the bud. This role is 18+
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age restrictions: 18+
Why we need your help
Marie Curie provides care and support for people living with any terminal illness, and their
families. As part of our care we provide transport for our patients to and from their homes and
our Hospices.
We’re looking for volunteers to help our patients using our minibus. You’ll assist the driver in
mobilising patients in and out of the bus, chat and socialise with the patients, and help ensure
that they are safe and comfortable at all times.
This role does not involve driving – if you’re a sociable, friendly and caring person interested in
volunteering with Marie Curie, we’d love to hear from you.
What we need you to do
Your role will include some of, but is not restricted to, the following tasks:
• Assist driver with mobilising patients to and from home and entry to and from the vehicle.
• Assist driver in ensuring that all passengers are carried safely, paying attention to seat belts
and wheelchair equipment.
• Monitor passengers during journey and report any problems to driver.
• Socialise with passengers during journey.
• Ensure safe storage of equipment and baggage during journey.
• Adhere to the policy of patient confidentiality whilst communicating
openly any observations of change with the Day Care Team Leader.
• Help with other related tasks when necessary
What skills or experience do you need?
• Friendly and caring manner
• Able to communicate pleasantly
• An understanding of confidentiality
• Good listener with empathy towards those living with a terminal illness.
• Reliable and committed
• Experience of working with frail elderly people would be an advantage
What we can offer you
• An excellent opportunity to build on your skills in a charity environment
• An induction, training, support and supervision in your role
• Agreed reasonable out-of-pocket expenses
What we ask of you
• To provide two references from non-family members and other relevant documents related
to the role
• To keep to all the charity’s policies and guidelines
• To complete an induction and any training related to the role
About Us
Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOB DESCRIPTION
As a Patient Feedback Volunteer, you will play a central role in helping us understand our patients’ and carers’ experiences, by collecting and recording their feedback through a range of channels.
Your role will include some of, but is not restricted to, the following tasks:
- Meet with patients, families and carers and ask for feedback using iPads, comment cards or speaking to them over the phone
- Record answers and opinions given by patients accurately, as much as possible in their own words
- Collect the data and enter onto a database
- Discuss the results with your line manager
- Meet with your line manager to find out how the service can be improved
- Let patients know how their ideas and opinions are being used to improve services, where appropriate.
- Attend selected hospice meetings, as and when required
ABOUT US
Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age restrictions: 18+
Why we need your help
Marie Curie recognises that the best way to understand its services is by seeing it through the
eyes of the people we support. Feedback from people we care for is critical in telling us what
we are doing well and where we can improve.
Through this exciting volunteer role, you will help us understand our services’ quality by
listening to the people we support. You will help us by contacting people while they are
receiving our services to make sure we are providing our patients and families with excellent
care, and if there are issues, to help us nip things in the bud.
This role has the scope for broader conversations with people about their experiences at the
end of life. Gaining insight and understanding allows us to ensure we’re there for all people
experiencing dying, death and bereavement.
What we need you to do
Your role will include some of, but is not restricted to, the following tasks:
• Speak with patients and families over the phone to complete surveys
about their experiences of our care and support.
• Record data accurately, capturing as much as possible in the person’s
own words.
• Input feedback data into online an online database.
• If comfortable, undertake analysis of data to help us report on themes
and trends; what we are doing well and what we can improve.
• Communicate with patients and families how we use their feedback and ideas to improve
services, where appropriate.
• Work with the Clinical Nurse Managers to highlight any issues and concerns about the care
provided in their services.
• Relay positive feedback to Marie Curie Nursing staff and volunteers.
• If comfortable, conduct semi-structured interviews to understand peoples’ lived
experiences of dying, death, and bereavement.
What skills or experience do you need?
• Good communication, listening and people skills.
• The ability to deal with people in a warm, friendly, and sensitive manner.
• Understanding the importance of confidentiality.
• Empathy and an understanding of the needs of people experiencing end of life care issues.
What we can offer you
• An excellent opportunity to build on your skills in a charity environment
• An induction, training, support and supervision in your role
• Agreed reasonable out-of-pocket expenses
What we ask of you
• To provide two references from non-family members and other relevant documents related
to the role
• To keep to all the charity’s policies and guidelines
• To complete an induction and any training related to the role
Note - weekend/evening volunteering is not available for this role, we are looking for volunteers who are able to give some time between Monday-Friday, 9am-5pm.
About Us
Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
- Would you like to make a difference and give something back to help patients by supporting the hospital charity?
- Do you enjoy meeting new people and lending a friendly ear to staff and supporters?
- Perhaps you are searching for new experiences to boost your CV and employability? (note this does not include clinical opportunities).
We are looking for reliable and enthusiastic volunteers to be part of our Hub Team. Working in the main hospital atrium you will be the first friendly face people see when they come in to speak to the Charity or to browse our merchandise.
The role will involve chatting to people about the Charity, providing information, handling cash and card transactions and keeping the hub clean and tidy.
This is a regular weekly opportunity working a 2-3 hours shift between 9am-5pm Wednesday to Friday. Suggested shifts:
- Weds: 9-11am, 11am-1pm, 1pm-4pm
- Thurs: 9-11am, 11am-1pm, 1pm-4pm
- Fri: 9-11am, 11am-1pm, 1pm-4pm
We are particularly keen to find for someone who could volunteer from 1-3pm on a Tuesday or between 11am-2pm on a Wednesday, but any regular time you can give would be very much appreciated and these shifts are flexible.
We are looking for someone who could ideally commit to at least 6 months.
All volunteers have to go through the UHB Trust volunteering registration which includes a DBS check. All training will be provided by your Volunteer Coordinator.
Volunteering is a fantastic way to build your confidence, pick up new, transferable skills and meet like-minded people.
The client requests no contact from agencies or media sales.
The Treasurer is a key role supporting Trustees and Committee Members by ensuring the finances of the KPA are properly managed in line with Charity Commission reporting, accounting and financial governance requirements.
GSTTKPA is going through an exciting period of change. As a result, we are seeking to recruit new Trustees to support our ambitious and innovative change programme, so we can continue to achieve the aims and objectives of the charity.
For this role, we are seeking a qualified accountant with charity experience to be both our Treasurer and a Trustee.
The role requires someone with commitment, enthusiasm and a good understanding of the challenges and opportunities associated with being a kidney patient. You will have a commitment to equality; celebrate diversity and be responsive to the needs of different groups and individuals within society.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
GSTTKPA is going through an exciting period of change. As a result, we are seeking to recruit a new Chair to support our ambitious and innovative change programme, so we can continue to achieve the aims and objectives of the charity.
The Chair role provides leadership to the organisation and the Trustee board by ensuring that everyone remains focused on the delivery of the organisation’s charitable purposes in order to ensure that GSTTKPA moves forward and continues to benefit kidney patients in the future.
The Chair will also need to set the strategy for the charity for the next few years which is vital for ensuring that our work and goals are in line with our vision. Just as importantly, the new post holder must understand that all the Trustees have a collective responsibility. This means that the Chair and the other Trustees must always act as a group and not as individuals.
As a Trustee, the new Chair must have a commitment to equality; celebrate diversity and be responsive to the needs of different groups and individuals within GSTTKPA and the wider community. In return, the successful applicant will join a warm and friendly team that works collaboratively to support each other as well as our kidney patients.
The client requests no contact from agencies or media sales.
Why we need your help
• To enable us to provide a rehabilitation and enablement service to patients in their own homes.
• To promote independence and support to help someone to achieve their goal
• Increase patients’ self-confidence and ability to self-manage their difficulties or symptoms.
What activities will you be involved in as part of this volunteer role?
You will be providing rehabilitation for patients in their own home. This may include;
· Helping with exercises that may make things easier for them at home (for example standing from a chair)
· Supporting people to manage their breathlessness
· Helping a patient to put some techniques into practice that may help with day to day activities.
· Helping someone to mobilise
Other activities include;
· Attending a joint visit with the therapist to be introduced to the patient and the exercises they will be doing.
· Dealing sensitively and politely with patients that you visit at home.
· Respect that you are in someone’s home and acting appropriately.
· Arranging further visits as agreed with the patient and the therapist within agreed hours.
· Promoting rehabilitation in all of your interactions with both patients and their families.
· Contacting the Living Well at Home team prior to and directly after a visit to ensure your safety at all times.
· Complete the visit report and submit it to the Living Well at Home team on the same day as the visit.
You will not be involved in the following;
· Toileting or personal care.
What you can gain from volunteering in this role
• Know you are helping dying people in your local community have access to care and support, whenever and wherever they need it.
• Experience of rehabilitation and really helping to make a difference to someone’s quality of life
• Opportunity to meet and work with interesting and diverse people
• Join an enthusiastic team, meet new people and get more involved in your local community
• Use and develop your skills, enhancing your CV if that is important to you
• Know you are helping dying people in your local community have access to care and support, whenever and wherever they need it.
Training and support provided
• An Introduction to Supporting People at End of Life training, date to be confirmed.
• Staff and volunteer induction training (covering all mandatory training)
• Living Well at Home Project training. Up to 1 day, at the Sydenham site or by zoom, depending on your availability. (Training is flexible at present and we will try and fit in with your availability)
• Ongoing informal training specific to the patient that you are visiting
• Monthly supervision sessions with the Living Well at Home team.
• Contact with the Living Well at Home team for support or questions regarding the patient/family at any time during working hours.
• Reasonable travel expenses will be paid
• Support from the Volunteering team including a regular e-newsletter
• Volunteer handbook and volunteer workbook
• Regular updates and training through MyImpact
We are looking for someone who is
· Approachable and friendly and able to get on well with people of many different backgrounds
· Caring and committed to help improve the quality of life for our patients
· Able to work in a professional manner with patients who have a terminal illness
· Capable of completing entries in patient files and updating other written documents as instructed
· Enthusiastic about learning and keen to develop new skills
· Reliable and can be flexible in the offer of time
• Able to follow our policies and procedures to keep you, our staff, our patients and our customers safe
• Able to represent St Christopher’s and our values positively.
Anything else you need to know
• There is a short settling in period to see if the role is right for you
• This role will require pre-volunteering checks, which will include a DBS Check. Having a criminal conviction will not necessarily prevent you from volunteering with us. Every situation is assessed on an individual basis.
• At St Christopher’s we believe that no volunteer should be out of pocket because of their volunteering. The reimbursement of reasonable out of pocket expenses incurred whilst volunteering will help ensure volunteering is accessible.
Commitment to volunteering
Signing up to be a volunteer with St Christopher’s Hospice is a big commitment and requires lots of training and support from the organisation. With this in mind, ideally you would be able to volunteer with us for a minimum of a year. We would also ask that you to inform your manager if you are unable to attend your shift with as much notice as possible.
Equality and diversity
St Christopher’s recognises the qualities and strengths that a diverse group of volunteers bring to the organisation and we therefore particularly welcome applications from underrepresented groups within the local communities and from a range of different cultures and backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Pain Concern: Pain Concern is a charity providing information and support to people with pain and those who care for them, whether family, friends or healthcare professionals. Visit our website to find out more about what we do, including our Airing Pain radio programme, podcasts, Pain Matters magazine, information helpline, and our research and campaigning work. All pain is unpleasant, but for the 7.8 million people in the UK living with long term pain it is a part of everyday life. It diminishes quality of life more than any other condition, leading often to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with life-changing results
Role Purpose: Pain Concern are seeking an individual who can support the Information Officer volunteer and operational team to devise a classification/indexing scheme for Pain Concern's online resources.
What you would be doing:
▪ Working with (including audio and video resources)
▪ Drawing insights from data and other sources to help shape a scheme that is useful and understandable to a range of stakeholders (patients, friends/family, medical professionals, helpline volunteers)
▪ Support with indexing/classifying website resources
▪ Assisting with user testing of the scheme
▪ Documenting the process for knowledge capture
▪ There is potential for delivering training to other Pain Concern volunteers and staff on using the classification scheme
Is this role right for me? We are looking for:
• Strong attention to detail
• Knowledge of classification and/or cataloguing/indexing basics, or of using a controlled vocabulary to label resources (this could be from study or through practical experience)
• Strong communication skills
• Good organisational skills
• Fluency with using Microsoft Office
• Knowledge/Interest of chronic pain and long-term conditions (advantageous)
• Knowledge of/interest in health literacy
Availability and location:
• Minimum commitment of 3 months
• Volunteer flexibly for a minimum 2-3 hours per week
• Volunteer from your own location or from our office at Newcraighall Road, Edinburgh EH15 3HS
Benefits to you:
• Experience volunteering as part of a friendly team
• Supported by a professional editor and a dedicated volunteer line manager looking after you
• Meet new people
• Build on your employability skills
• A job reference after 3 months of volunteering
• Satisfaction of giving a valuable service to the community
• On-site car parking
• Reasonable travel expenses will be reimbursed in accordance with our Volunteer Policy
How do I apply: Download and complete an application form our website
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
GSTTKPA is going through an exciting period of change. Therefore, we are seeking to recruit a new Company Secretary to support our ambitious and innovative change programme, so we can continue to achieve the aims and objectives of the charity.
The role of Company Secretary is a key and important Trustee position on the Board. The Company Secretary will support the Chair and Vice Chair by ensuring the board functions smoothly. The Company Secretary will also have the opportunity to assist with activities and initiatives that are funded by GSTTKPA.
Trustees play a vital role in making sure that GSTTKPA achieves its core purpose. They also ensure that the charity has a clear strategy andthat our work and goals are in line with our vision. Just as importantly, all the Trustees have a collective responsibility. This means that trustees always actas a group and not as individuals.
As a Trustee, we also require the successful applicant to have a commitment to equality; celebrate diversity and be responsive to the needs of different groups and individuals within GSTTKPA and the wider community. In return, the successful applicant will join a warm and friendly team that works collaboratively to support each other as well as our kidney patients.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As an event volunteer you will play a vital role by raising awareness of our services, assisting with fundraising and engaging with the local community.You will represent Magpas Air Ambulance at a wide range of events indoors and outdoors, come rain or shine. You may be assisting with car parking, meeting and greeting, setting up a stall, selling merchandise, engaging the public and answering questions. Magpas Air Ambulance have a presence at over 150 events each year and need reliable, friendly people like you to help us achieve this. At larger events you will be supported by an event lead and we'll always make sure you are prepared and confident, you don't need to have previous experience, just be willing to get stuck in!
As an event volunteer, you will be expected to:
- Represent Magpas Air Ambulance in a respectful and friendly manner.
- Understand the work of Magpas Air Ambulance to secure basic knowledge and enthusiasm for our service.
- Wear your Magpas Air Ambulance ID badge while volunteering, ensuring it's visible at all times.
- Follow the leadership and guidance of the event lead, staff member or event organiser.
- Assist in all event activities in a flexible and friendly manner.
- Have good communication skills and be able to work with other volunteers and staff as part of a team.
- Process the sale of merchandise and take donations.
- Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents.
- Recognise, respond to and report any safeguarding issues or concerns.
What you can expect from us:
- Regular support and advice from our staff team.
- Expenses covered in line with our volunteer policy.
- On-the-job training specific to your role.
- Events where you can meet other volunteers and share ideas.
- Impressive skills to add to your CV and a reference if/when you need it.
- The opportunity to meet a network of like-minded people.
- We are an equal opportunity organisation and welcome volunteers with diverse abilities.
As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community representing the work of a lifesaving team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Engagement Volunteer
About the role
Healthwatch Lewisham is an independent organisation set up to champion the views of health and social care service users. It strives to make sure that health and social care services are meeting local needs and to ensure that the public’s voice is heard regarding how local services are run.
As a Community Engagement volunteer, you will be taking a lead in helping us reach people, contributing to our Patient Experience and Emerging Communities Programmes. This role is ideal if you like talking and interacting with people, are passionate about the voice of the local communities and believe in equality.
Patient Experience
We visit healthcare and community settings to talk to people about their experiences with health and social care and capture those experiences with our feedback survey.
Following a visit, volunteers input the feedback into a database. Those looking for further skills and development can get involved in analysing the data collected and help create charts and written content for our quarterly Patient Experience Report.
Healthwatch Link Champion/ Emerging Communities
If you have an interest in supporting an emerging or isolated community then you could contribute to our Patient Experience Programme as a Healthwatch Link Champion. This part of the role specialises in gathering and feeding back views from a particular community, helping to build trust, improve links and deepen our understanding of how the community experiences health and social care services.
Tasks
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Visiting health and care and community venues to talk to people and gather feedback.
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Carrying out telephone engagement to capture people’s feedback.
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Collecting online reviews of relevant services from google,the NHS and other review sites.
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Inputting patient experience feedback into a database.
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Analysing patient experience feedback.
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Producing infographic summary reports, highlighting, and simplifying the key findings from our Patient Experience Report.
Time Commitment
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A weekly commitment, Weekday morning availability a plus
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4 hours a week, 3-month minimum commitment
Travel commitment
You must be willing and able to travel across the borough – sometimes this could be up to 1.5 hours.
Is this role right for me?
What we are looking for:
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Aged over 18.
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Able to travel to and around the borough.
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Confidence in speaking with strangers.
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Friendly, approachable manner with good verbal communication and listening skills.
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Awareness of personal and professional boundaries.
Considered a Bonus:
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Additional languages are considered a plus.
Benefits of volunteering
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Incredibly social role, where you meet and work with lots of other people
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Join a network of over 300 volunteers
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Gain access to our training hub and develop yourself further
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Our volunteers receive priority job alerts for internal paid roles
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Travel expenses covered
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our weekly art class provides space and opportunities for adults with learning disabilities to express themselves through creative activities. The group has diverse interests and needs, and we are looking for a volunteer to join the sessions to support people to get the most out of each sessions.
Your role could include setting up activity areas, working 121 with individuals, or in small groups. The class is led by an experienced tutor, and some members of the group also receive support from their support workers.
We are based in a multi-purpose community centre near North Dulwich. You will be part of a small and friendly staff and volunteer team that are all committed to supporting adults with learning disabilities to fully participate in the activities that are important to them.