Peer Support Volunteer Roles in London, Greater London
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We are a volunteer-run organisation whose aim is to ensure that everybody impacted by borderline personality disorder is supported in their recovery.
Peer support is about sharing your lived experience of mental health struggles with other people with the hope of providing, support, encouragement, and validation that you understand what they are going through, that they are not alone in their feelings and circumstance. We believe that peer support is an important part of the recovery journey, as it provides a space for support, shared understanding, helps reduce stigma and fosters motivation and hope.
We run several online peer support groups each month for people living with borderline personality disorder and are seeking compassionate and empathetic people to co-facilitate the groups. All groups are facilitated by two peer support workers, and follow a semi-structured pattern.
As a volunteer, you will receive comprehensive training, accessible online. We also provide ongoing supervision, support to ensure that you can effectively support others while prioritizing your own recovery. The training covers various areas such as peer support, communication, safeguarding, and facilitation skills.
Role description
- to co-facilitate a support group of 10-15 people on a fortnightly/monthly basis
- to provide support in a group peer support setting
- to share own experiences without taking away from the others persons current feelings and situation
- to use active listening and personal experiences to reassure and validate group members
- to enable and encourage service users to find out resources and local services
- to encourage wellbeing and recovery
Person specification
- Lived experience of mental health
- Able to use own experiences openly while maintaining strong boundaries
- Access to a reliable internet connection, a computer with webcam, and a confidential space.
- Commitment to our aims and mission
Availability and Committment
We ask that you have availability 2-3 hours per month for a minimum of 6 months. Our groups are held on mid-week evenings and Sunday evenings.
How to apply
Please submit a cover letter with your application, detailing your relevant experience. Please also indicate which specific group you are interested in co-facilitating if you have a preference.
Diversity Statement
We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the more people we can support. We welcome and encourage applications from all backgrounds.
Please note that you must be a UK resident with the right to live and work in the UK. This role is subject to an enhanced Disclosure and Barring Service (DBS) check
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoying talking with people and helping them based on your life experiences?
Are you able to volunteer a few hours a week?
Yes? We’d love to hear from you.
What is knus?
knus is the UK’s first free, confidential, mental health peer support and coaching online chat service. knus offers mental health educational plans, relaxation experiences and live workshops.
What does knus mean? 'hug' in Danish.
Here’s some further information on what’s needed:
Are you over 18 and living in the UK?
You must be over the 18 years of age and live permanently in the UK.
Do you have a laptop?
A laptop and a quiet space to volunteer is essential.
How much time can you give?
A minimum of 3+ hours per week is required. We are flexible and like to work around you.
Do you like to learn?
We provide training for all volunteers that join us. Our peer support training is CPD accredited. 20-25 hours of volunteering training is required and is self led online.
If you’re interested head over to our website and we can have a chat or apply here.
Please note - all successful volunteers are required to pay the cost price of £20.60 for an Enhanced DBS check. If you've got a current Enhanced DBS on the update service, this cost will not apply.
You must be a UK resident to apply for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Become a GamCare Online Peer Supporter
Make a difference by using your own experiences
For over 25 years, GamCare has been there for people experiencing gambling harms, whether that be people who gamble themselves or someone impacted by someone else’s gambling. We offer support over the phone, face-to-face or online and our treatment is free, flexible and confidential.
We are currently recruiting for Online Peer Supporters, to provide one-to-one and group support to both individuals who gamble and those affected by someone else’s gambling. Using their own experiences of gambling-related harms, volunteers will support others digitally as part of our Online Support Services and will include email support as well as facilitating our Forum and Chatrooms.
Full training and ongoing support will be provided to enable you to use your lived experience to work with our team as an Online Peer Supporter, providing support to all of those affected by gambling.
We believe that peer support is essential in the recovery journey. It provides:
- Shared understanding
- Reduces stigma
- A non-judgemental environment
- Practical insights and tools
- Continued motivation and hope
Our online platforms are designed to provide social connection to those who could be isolated or feel they have no one else to talk to. People accessing our services have identified that receiving support from someone who has had similar experiences can really benefit them when overcoming the challenges they may face on their recovery journey. It also provides a sense of community and belonging and contributes to the long-term support of those accessing these services.
Training
A comprehensive training programme will be delivered by our Lived Experience Volunteering team to provide you with the skills and confidence to use your experiences to support others while protecting your own recovery. Training includes:
- Safeguarding
- Motivational interviewing
- Facilitation skills
Role Responsibilities
Online Peer Supporters will:
- Navigate and guide contacts through existing services at GamCare and the National Gambling Support Network.
- Use motivational interviewing skills while drawing from their own lived experience to provide a supportive, non-judgemental space for those affected by gambling harms.
- Facilitate discussions via our online support services, including:
Email – you will be paired with an individual for regular email correspondence (up to 3 emails per week for 6 months)
Chatrooms – you will facilitate group discussions and supporting conversation between people at various stages of recovery
Forum – you will initiate discussions, respond to posts, and provide encouragement, signposting and support to forum users
- Help individuals set aims and goals to move to a more positive, sustained recovery whilst also providing resources to support people with these plans.
- Recognise the purpose and remit of our service and signposting to other internal and external support where appropriate.
What can I expect from GamCare?
In return, GamCare will:
- Provide a full, comprehensive induction and training programme
- Give you access to a dedicated Volunteer Coordinator
- Offer and arrange 1:1 and group supervision
- Fully support your own wellbeing and recovery journey
- Give ongoing training and development opportunities
- Provide access to some internal job opportunities within our services team
- Provide a reference after 3 months of regular volunteering
Role Requirements
For any of our volunteering roles we ask that you have lived experience of gambling-related harms. This includes being affected by someone else’s gambling (friend or family member).
We ask that you’ve been in positive, sustained recovery for at least one year before volunteering with us.
This role is completely remote, so you’ll need access to a reliable internet connection, a computer and a confidential space.
For full role requirements, please see the Role Profile on our website.
Please note that this role is subject to a Disclosure and Barring Service (DBS) check. Please do not let that deter you from applying as all applications will be considered.
Availability & Commitment
We ask that you have availability at a regular time for around 1-2 hours per week for a minimum of 6 months.
Before volunteering with us, you will need to complete a mixture of self-directed online training and live online group training sessions delivered by our Volunteer Coordinators over a period of approximately 4 weeks.
Full details of the induction, including the next available dates will be sent to you by a member of the team within one week of receiving your application.
The client requests no contact from agencies or media sales.
We are recruiting for a Peer Mentor Volunteer to join our team in Athena Lewisham; the scope on this job involves….
Job Title: Peer Mentor Volunteer
Location: Athena Lewisham
Contract type: Voluntary, minimum of 6 months
Hours: 6-12 hours per week. Working pattern of 10am to 4pm once or twice a week from Monday to Friday. (Hours can be negotiated)
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to volunteer with Refuge as a Peer Mentor, supporting women and children who are impacted by domestic abuse. You will work closely with victims of domestic abuse from the point of crisis to provide emotional and practical support whilst helping them to reduce levels of isolation.
Closing date: 9am on 15 March 2024
Interview date: 28 March 2024
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Forward Trust
Probation D&R Peer Mentor Volunteer - South London (Onsite & Remote - Hybrid)
Role Overview
We are looking for Probation Dependency & Recovery Peer Mentor volunteers to join and be part of our new exciting team of Lived Experienced Peer Mentors. You will have specific lived experience (recovery / offending / prisoners on probation / homelessness), relevant to the mentoring service we are providing, who will act as a role model to prisoners on probation and support them to achieve positive outcomes.
As a volunteer peer mentor volunteer, you will be building motivation/confidence and empowerment to your assigned mentee, by sharing your lived experiences, empowering mentees to overcome their challenges of recovery, whilst giving advice on relapse prevention strategies, providing advocacy/advice on treatment interventions, signposting to community support/activities offering a ‘listening ear’ to your mentee from someone who understands. As a peer mentor your mentee will have the confidence in knowing they are being supported by someone who has gone through similar experiences and has faced similar challenges to the ones they face today. You will be supported by your Lived Experienced Co-ordinator who will guide and support you through the onboarding and training process and throughout your mentoring journey.
Your Co-ordinator will provide regular 1.1 / team meetings / activities that will enhance your mentoring skills, as well as development for future education/employment. Most importantly, you will feel that you are part of a dynamic team that will help to change lives and making a difference. You will be providing essential additional support, information and guidance to Forward Trust prisoners on probation, you have been allocated to. You will help your mentee/s to formulate their goals, support them, review their achievements and overcome their barriers, in a holistic/person centred manner.
You will work closely with Recovery Navigators & Co-ordinators, supporting mentee/s who will meet their Recovery Navigators on a regular basis. Recovery Navigators will develop an action plan designed for their specific needs, and will sign post them to additional services where necessary. You will offer additional support in conjunction with their Recovery Navigator in delivering their action plan, meeting once/twice a week, 1.1/group sessions/activities, that will help them in achieving their goals for recovery. You will also be involved in the meet & greet at the gate service where you will help/advise and promote the next stages of their probation and our Dependency and Recovery service.
To be successful in this role you will have excellent communication skills, a good understanding of the issues faced by the client group and a true commitment and passion to support vulnerable people to enable them to fulfil their full potential.
You will have successfully completed/graduated from your recovery program – discharged from treatment and will be stable, 6 months in recovery / since prison release.
Time Commitment
- A minimum commitment of 2 hours a week for 6 months is required for this role.
- Depending on your specific mentoring opportunity there may be additional time commitment requirements and/or flexibility, please refer to the specific opportunity for details on time commitment.
Checks required for this role
- Reference (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)
- Enhanced DBS Check
How to Apply
Please register an account with us first, login and then apply. You will not be able to apply unless you have registered and have logged in.
Please register on our volunteering site, log in and then apply. You will not be able to apply until you have registered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role title: Peer Navigator Volunteer X 40 posts
Responsible to: Lived Experience and Community Development Manager
Hours: Available 4 - 15 hours per week (flexible)
Team: The Peer Pathway – The City and Hackney Wellbeing Network
Location: Remote working / 8-10 Tudor Road / 15a Homerton Row options available
We are looking for a volunteer with lived experience of Mental health to use their valuable insights to support other. This role aligns with the visions of Mind CHWF, The Wellbeing Network and Peer Pathway.
You will contact residents who have made a referral to the Wellbeing Network but are not eligible for our core service. This means that more people seeking support will be contacted, leaving less people facing their challenges alone. There will be a focus on supporting people most underserved by mainstream mental health services, including BAPOC & LGBTQ+ people.
About Mind in the City, Hackney and Waltham Forest:
We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.
We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.
We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.
Our values are:
Connected: Creating a compassionate and supportive community.
Fair: We strive for equity- no-one's needs should go unmet.
Brave: We walk with people, offering help by doing what works - proven or new
Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.
We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.
We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.
Those with lived experience of Mental Health are encouraged to apply.
Value-based Recruitment:
We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.
Shorted-listed candidates will be provided with some questions to help them prepare for the interview.
How to apply:
For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.
The closing date is by 24 May 2024, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.
Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
We are the only national non-profit supporting people in the UK impacted by borderline personality disorder (BPD). We provide peer support, signposting, information and advice to individuals living with BPD, their families and carers.
About the Role
Our busy support services team is seeking a reliable and organised volunteer to assist the signposting service. You will respond to queries from health and social care professionals and service users. In addition, you will provide administrative support to the team and processing referrals emailed into the service.
Responsibilities in this role include:
- Providing information and advice to health and social professionals and service users
- Processing new referrals
- Navigating and inputting information into our secure database, handling client data and sensitive information
- Explaining confidentiality to health and social care professionals and service users and seeking consent to store or share information where necessary
- Signposting and referring callers to appropriate alternative services as required
Who are we looking for?
The ideal volunteer will have:
- An understanding of the issues faced by people impacted by BPD, or willing to learn about this
- Excellent interpersonal and communication skills
- Good administrative and computer skills including proficient use of Microsoft Office
- A solid understanding of the importance of professional boundaries and confidentiality
- The ability to exercise a non-discriminatory, non-judgemental approach to supporting people
- A flexible approach to your work
- Strong organisational skills and the ability to prioritise
Please note you will need a DBS check (if you do not have one, we can do that for you)and two references for this role.
What can you gain from this opportunity?
As part of this role you will have the opportunity to:
- Work as part of a national organisation to support people impacted by borderline personality disorder, and their families
- Develop skills in providing signposting, information and advice
- Gain knowledge of the support service options available to people in the UK
- Gain experience of multi-agency partnership working
We offer full volunteer induction and training, where you will be fully supported to understand, and carry out every aspect of the role.
We are committed to creating a diverse and inclusive environment for our volunteers. The service users we support come from all backgrounds and we want to reflect that in our volunteering team. We are happy to consider any adjustments you might need to support you in your role. If you would like to discuss this further with the volunteer team, please let us know. This will not affect your application.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We currently have a volunteering opportunity in the East Finchley area of North London for a Volunteer Befriender. If you have a couple of hours to spare and can commit to volunteering on a weekly basis, we’d love to hear from you.
Are you a warm and chatty person, who’s also a good listener?
Are you looking to help someone gain confidence and engage with the local community? Could you organise and source activities that align with our service-user’s interests, which include comedy and writing poetry?
Can you commit to learning Creative Support’s Safeguarding Procedure and be able to implement this if needed?
We are looking for a reliable, friendly, outgoing and supportive person who can join us as a Volunteer Befriender.
As a volunteer with Creative Support we offer training for your role, access to a volunteer supervisor, an induction, a monthly volunteer newsletter, and an online volunteer’s peer support group. Together we can make a difference.
Suggested time commitment: 2 hours a week.
Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Borderline Support UK CIC are a small non-profit organisation made up entirely of volunteers. We work to support people with borderline personality disorder through peer support groups, signposting, and more.
Lived experience isn’t necessary for this post, but it would be an advantage.
We are currently looking for enthusiastic and passionate Research Assistants who can dedicate a few hours a month to work on projects with Borderline Support UK. We aren’t looking for people with buckets of experience (although please apply if you do!), so no matter your experience we’d like to hear from you. The more Lived Experience voices we have on our team, the better!
Some of the projects we’re running at the moment are as follows:
- Under 18’s Resource Creation
- 18+ Resource Creation
- Social Media Content
- Support Services across the UK
- Lived Experience data collection
There will be scope to work on larger scale research projects in the future.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Men Who Talk is a UK registered charity, running twice monthly online peer-to-peer support groups for men aged 18+ across the UK. The groups take places between 7:00 - 8:30pm during week nights.
Our groups are supportive spaces for men aged 18+ to come and talk openly about what's on their mind. All groups are free to attend and follow the evidence based model of peer support.
Volunteers are required to be online from 6:45pm to 8:45pm, and are required to facilitate around 1 group per month. Volunteers are asked to commit to an a minimum of 6 months of volunteering in the initial stage.
All groups are facilitated by 2 facilitators, and follow a semi-structured pattern.
We are looking for passionate men with some experience of groups facilitating or working in mental health settings to come join us as facilitators. Experience in using online platforms such as zoom is essential.
A degree in psychology is preferred but not an essential requirement.
Why Join MWT?
Men Who Talk is an exciting, fast growing charity, creating new spaces for men to talk openly about what's on their mind.
We have a diverse team full of talented and passionate individuals who are committed to changing the face of mens mental health across the UK.
As well as the opportunity to join the organisation at an exciting stage of it's development, volunteers also have the opportunity to develop their own skills and have regular chances to feed into the creative and strategic development of the organisation.
PLEASE NOTE: We are only able to accept applications from individuals who already have the right to live and work in the UK.
Please tell us in a few short paragraphs why you would like to join Men Who Talk.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.
Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.
About the role
Do you have great administration and IT skills and enjoy meeting new people? Want a flexible voluntary role that allows you to make a difference to peoples’ lives? Then read on!
We are looking for a Volunteer On-line Meeting Assistant to support the Head of Area (Central Region) with organising and preparing for monthly and quarterly virtual meetings, and on occasion events or conferences.
You will be remote based at home, with some occasional travel for face-to-face meetings (expenses reimbursed), and ideally will be able to commit up to 4 hours per week to volunteering, during usual office hours Monday to Friday.
You will receive training and regular supervision to ensure you feel confident in your role.
What you will be doing as a Volunteer On-line Meeting Assistant
The majority of meetings are held virtually on-line via MS Teams. You will support the Head of Area (and meeting Chair) by:
- Co-ordinating meeting invitations (via MS Teams), attendee registration and apologies
- Distributing documents in advance of meetings
- Take notes of the meeting and share these with attendees, eg, updating SharePoint
- General meeting support, share any slides, launch polls and set up break out rooms as required during virtual meetings
- Co-ordinate and collate post event evaluations and feedback
- Develop and maintain information systems, eg, attendee contact details and distribution lists
What will make you a great fit for this role?
- Experience of note taking
- Good listening & orgnisational skills
- Proficiency in Microsoft office packages, Outlook and MS Teams
- Good time management skills and the ability to prioritise work
- Excellent written and verbal communication skills
- Warm, friendly, empathetic and able to connect with people from a range of backgrounds
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Parkinson’s changes lives. From the day of diagnosis, people with Parkinson’s and their loved ones need to know we’re by their side.
By 2024 Parkinson’s UK will provide personalised information, services and opportunities, from day one, to many more people affected by the condition. But, we need your help to do this.
If you're looking to meet new people and make a real difference in your local community, this role is for you. Leading the support group in Reigate, you'll help people affected by Parkinson's to draw on invaluable support from their peers.
You'll have a chance to use and develop your administrative, leadership and communication skills - supported by local staff, to develop a programme of activities for your group.
As part of recruitment, you will be asked to provide a reference for this role. Speak to your staff contact for more information.
Why we want you
Support groups across the UK are run by volunteers and offer friendship and support to people living with Parkinson's and their families and friends. These groups need a leader, working with other staff and volunteers, to coordinate and arrange the activities the group will offer - from monthly talks, to yoga.
What you will be doing
- Act as a contact for local and UK office staff
- Arrange the group's programme of activities, including any outings
- Organise room booking and refreshments
- Working with staff and other volunteers to ensure the group runs in line with Parkinson's UK guidelines
The skills you need
- Strong administrative skills, communication and IT skills in order to ensure smooth running of the group
- Collaborative and team focused, as you will need to gather and distribute information to everyone involved
- A positive attitude to making things happen in the local community
- Motivated and reliable, with strong organisational skills in order to support the group
- Enthusiastic and friendly, as you will be representing both the local group and Parkinson's UK
What's in it for you
- You'll help people with Parkinson's in your community get connected to invaluable support from their peers
- Meet new people and make new friends, both in the group and in the local community
- Learn and develop valuable organisational, administrative and people skills
Disclaimer
It's important that people affected by Parkinson’s can trust us with their personal information. You would be handling personal or sensitive data, so by undertaking this role you'll need to complete our Advanced Data Protection training. Your Parkinson’s UK staff contact can help you do this. You will also be required to sign a confidentiality agreement.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
HeadsOut Imago group: Trans, Non-Binary Support Group – Volunteer Co-Facilitator
Imago is a peer support group for trans, non-binary and non-cisgender people offering a safe, identity affirming space for support to improve their mental health, emotional and social well-being and through community connection. Imago aims to support members with shared struggles and challenges that they may commonly face as non-cis people, to help them find and celebrate genuine joy and self-confidence. It meets every Wednesday between 7pm and 8:30 pm, currently online via Microsoft Teams.
This role includes:
· Working alongside a member of the HeadsOut Team
· Co-facilitating the weekly group
· Contributing to planned activities
· Participating in training and reflective practice sessions
Person Specification
· Ability to commit to 6 months of 2 hours a week on Wednesdays from 6.45pm-8.45pm (for the session and a team debrief)
· Experience of supporting people who are experiencing mental distress
· Good active listening skills and empathic engagement
· A non-judgemental approach
· Willingness to take initiative and facilitate a group of diverse individuals
Mental Health Volunteers for elop’s HeadsOut Service
HeadsOut is a strengths-based crisis prevention, intervention and wellbeing LGBT+ support service.
Our aim is to enhance people’s wellbeing and functioning by focusing on their strengths and resources, reinforcing resilience and enhancing protective external factors, including creating safe spaces, community connection, a sense of belonging, empowerment and affirmation.
By joining the HeadsOut Team you will:
· Support people who experience mental distress
· Make a positive contribution to the LGBT+ community
· Be given relevant training and support
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As a Digital Champion you will provide support to our clients who struggle with IT and monitor our online peer support platforms. You will need to understand the importance of digital literacy to our clients. There will be a ‘referral’ system from keyworkers and staff members who will identify clients in need of digital support, while monitoring our Fuse and Discord platforms will be an ongoing task.
To be successful in this role you will have excellent communication skills, IT skills and a true passion and commitment to supporting vulnerable people to address their support needs and fulfill their full potential. The Forward Trust is committed to tackling ‘digital exclusion’ within our client base.
ACCOUNTABILITIES
Service Delivery – Client support tasks:
- Provide remote support for clients who struggle with IT.
- Helping to build clients confidence and self-esteem with using popular digital technology.
- Monitoring Forward’s online peer support platforms to safeguard clients from inappropriate content
- Raising awareness of online services and the support available locally.
- Build a trusting and supportive relationship with clients.
- Listen to the clients concerns and work with them to overcome those.
Forward Fuse:
Fuse is an online ‘learning and knowledge’ platform. It combines elements of social media with e-learning. Forward Trust uses it for clients to share peer support and receive news of events, activities and services.
- Supporting the Forward Fuse platform as a moderator outside of normal staff working hours – monitoring content and comments for breaking of the Ground Rules, and encouraging engagement.
Discord:
Discord is a digital messaging platform on which Forward clients can safely chat with others who share similar objectives around recovery and self-growth, sharing support and combatting isolation in the process.
- Supporting the Discord platform as a moderator outside of normal staff working hours – monitoring messages for breaking of the User Agreement
Additional tasks:
- Support with web coding (if you have relevant experience)
- Engage in support and supervision provided.
- To keep a good record of your work, including reporting verbally to their supervisor and completing relevant forms.
This may vary depending on your specific team and time commitment.
EXPENSES
- Travel and lunch expenses will need to be pre-agreed with placement supervisor if travel is required.
TRAINING & INDUCTION
Induction training will be provided to the volunteer and will include the following:
- E-Learning:
- Data Protection/GDPR/PECR
- Safeguarding – Knowledge
- Health & Safety – Knowledge
- Volunteer Induction – Organisational Awareness
- Digital Unite – available e-learning module and resources to help structure support sessions with clients
- A full induction to your team including placement specific policies and procedures.
- Additional volunteer training will be discussed and offered according to the need of the volunteer in placement.
QUALITIES
Below is a list of the qualities that we are looking for from volunteers:
- Must be over 18 years of age.
- Ability to use computers and IT equipment.
- Confident to pass on digital skills in a friendly and supportive manner.
- Content Moderator – ability to evaluate content in line with content and policies.
- Web coding (preferable) – specific information needed.
- To have the ability to engage effectively with the client group.
- To have good verbal and written communication skills.
- To have a clear understanding and maintain a high degree of confidentiality.
- To have a clear understanding of how to set and maintain boundaries.
- To be able to communicate and actively listen to client’s concerns.
- To be able to treat clients in a positive and non-judgemental manner.
- To be committed to own learning and development.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About us
Established in December 2013, Betknowmore UK’s mission is to address gambling related harm in UK communities. We are the leading provider of gambling support and training services. We work tirelessly to raise awareness, deliver support services and, through education, create more understanding about gambling related harm. ‘We want people to be empowered, to live the life they want to lead.’ Read more about our values, strategy and impact.
We exist to provide support and training services that prevent and address personal and societal harms caused by gambling. Together we aim to raise awareness, deliver support services and, through education, create more understanding about gambling harm.
Today the charity is governed by a Board of Trustees and run by Betknowmore UK senior management. This is where you come in – we are currently recruiting new members for our Board of Trustees.
About you
We are seeking committed individuals who share our vision, mission and values to join our board. You do not need to have prior knowledge of gambling harms as training will be provided throughout the induction period. Previous experience as a trustee, although desirable, is not essential.
We are specifically looking for the skills in the following areas.
·Community Engagement/networking/influencing
·Legal
·Commissioning
·Research
·Finance
For more information about the duties of a trustee and the person specification please see the Role Description Pack below. We would love to hear from you if you have time, skills and experience to share.
How to apply
To apply, please email your CV and a cover letter outlining why you would like to become a trustee and how your skills and knowledge would be an asset to the charity. (details in jobpack)