Ammalife is growing and we need a professional with integrity to use their initiative to help drive our vision forward. You'll be working alongside a committed team of volunteers to tackle maternal mortality in some of the poorest parts of the world. You'll be managing our operations so that good ideas have impact.

Reporting to the Chairman and the Board of Trustees, the Operations Manager will be responsible for overseeing the day to day running of the Charity and he/she will be instrumental in maintaining good governance within the Charity. To these ends, the Operations Manager will be a full member of the Executive Board. As a small charity, there will be times when flexibilityand task sharing with the Projects Officer and volunteers will be required. In the main however, the post holder will be responsible for the following:

• To be the primary point of contact for the Charity
• To ensure good communication with the public, donors, our Patrons, and partner organisations via emails, newsletters, the website and social media.
• To build and maintain an appropriate CRM and database of donors, taking account of data security.
• To maintain a volunteer database and manage volunteer activities in collaboration with others on the Executive.
• To develop a pipelinefor projects (with Ammalife's advisory clinicians) and oversee the management of the Charity’s projects.
• To support the chairs of the Charity’s meetings (Board of Trustees, Executive Board, AGM).
• To liaise with our media volunteers to ensure a high profile for the Charity’s activities.
• To develop, review, and update operational policies in line with legal and statutory requirements.
• To populate and maintain the Charity’s risk register.
• To facilitate the production of the Charity’s statutory annual returns.
• To represent Ammalife externally and build relationships with key stakeholders to optimize funding opportunities.
• To keep up-to-date with changes in the legal and regulatory external environment as it impacts upon charities
• and fundraising.
• To work with outside agencies and consultancies where appropriate. 
• To manage the Projects Officer

Are you passionate about working with Volunteers? Do you want to be part of the largest fundraising and volunteering campaign ever undertaken in the Midlands?  We are just about the launch our next campaign.  Inspired by our founder, Joseph Chamberlain, it will aim to change lives locally and globally.  It will be unique and ambitious and will place Birmingham as one of the leading fundraising and volunteering universities in the world. 

We are recruiting a Volunteer Project Manager, a key post in the successful execution of our next campaign.  Reporting to the Head of Volunteering, you will be responsible for rolling out an exciting new volunteer initiative which will be the flagship programme for volunteering in our next campaign.  The role will provide the opportunity to create new and innovative volunteer programmes to support momentum of the next campaign and help achieve our ambitious volunteer targets.  As part of the wider Fundraising and Volunteering team you will join a group of enthusiastic and dedicated individuals at the very start of an exciting and innovative campaign.

Our University has a proud history of philanthropy stretching back to its foundation in 1900.  With a clear vision to change the lives of the people of Birmingham, Joseph Chamberlain raised the funds required to build the University from citizens and corporations based locally and around the globe. Since then philanthropy has continued to play an important role in shaping the University. There have been a number of fundraising campaigns, including a £1m urgent capital appeal after the Second World War and a £1.4m campaign to fund the Vale ‘student village’ in the 1960s.  In 2015 we closed the Circles of Influence Campaign, which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London.

The University has global reach, including several partnerships with other leading universities around the world, and is grounded in its local community, having opened the first fully comprehensive University secondary school in the country in 2015.  We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 11 Nobel Prize winners. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. 

The Development and Alumni Relations Office (DARO) exists to support this academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities.  The Office, which is comprised of 60 staff across five teams, is focused on fundraising and volunteering from alumni and individuals who are passionate about changing lives, through funding various research trials, supporting student bursaries, mentoring students, and providing internships.

Sandwell Consortium are looking for a Project Administrator to support the implementation and delivery of a new partnership project, providing English Tuition to speakers of other languages.

The role will be to support the project coordinator in establishing and managing the programme. Key tasks will include

• Providing administrative support to a partnership group
• Overseeing a web based case management system
• Data analysis
• Supporting the mapping of community based provision
• Minute taking
• Promotion and marketing

The Consortium is a partnership organisation and much of the project delivery will take place through its members and a wider network of community based providers so you will work closely with our delivery partners to support them to deliver excellent services. The role will require flexibility working from a number of venues across Sandwell.

We are looking for someone:

• Who is a confident and competent administrator
• With a track record of excellent team work
• With strong ICT skills
• Who is able to provide support to our partner organisation in the voluntary and community sector

Job description and person specification is available on our website

To apply:

Please send a comprehensive CV and a supporting letter (maximum two sides of A4) demonstrating your relevant skills and experience and specifying how you meet the person specification.

Closing Date 12:00 pm Monday 21st October 2019

*Please note CV’s without covering letters will not be accepted

Starfish Services runs a project as part of an Evolve ESF-funded project to support unemployed or economically inactive adults within Cannock to improve their employability.

We are looking for an enthusiastic individual to represent this project, developing and delivering training programmes to meet the needs of all clients.  The successful candidate will assess the training needs and support individual clients progressing through to peer and volunteer coaching and mentoring, as appropriate.

Title: Project Co-ordinator
Location: Cannock
Hours: 37.5hrs per week
Contract: Fixed term until June 2022 (subject to funding)
Salary: £21,478 per annum

This post is funded through National Lottery Community Fund and the European Union through the European Social Fund.

Duties will include:

• Promoting the PACT community hub model concept and programme to all the delivery partners for the Evolve BBO programme.
• Promoting the PACT community hub model to participants on the Evolve BBO programme.
• Engaging with existing participants on the Evolve BBO programme to encourage them to take part in Hub activities.
• Working with participants on the Evolve BBO programme to design and develop Hub activities.

Previous experience in a training delivery role is essential as is highly developed interpersonal and communication skills and demonstrate empathy and a non-judgemental approach. You will need excellent IT knowledge along with a good understanding of the voluntary sector.  Applicants must have completed ‘Train the Trainer’ or an equivalent course as well as holding a minimum of a Level 3 QCF qualification or equivalent.

Closing date for completed applications: 15th October 2019

Please click the 'Apply Now' button for more information on how to complete your application. 

Starfish Services is committed to safeguarding children, young people and vulnerable adults. All Post holders are subject to a satisfactory Disclosure and Barring Service (DBS) disclosure.

Starfish Services is an Equal Opportunities Employer and welcomes applications from all sections of the community.

We only accept our completed applications.

No CVs or agencies please.

12-month fixed-term contract covering maternity leave, starting January 2020

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

Restoration is a major part of what we do, and we want to be recognised as a leader in the field. Join us, as Restoration Coordinator, and you can play a key role in helping us achieve this ambition, as you act as a champion for restoration both inside and outside the Trust.

About the role

This role comes with a wide range of responsibilities, all of them focused on promoting and facilitating restoration. You’ll create targeted communications materials highlighting our achievements in the field. You’ll work closely with regional teams to develop restoration strategies. You’ll partner with organisations such as the Inland Waterways Association to support restoration societies and organise knowledge-sharing events. It will also be your job to help build support for the restoration movement, looking at issues like governance and legacy building, and finding ways to make individual societies stronger.

About you

We’re looking for a highly skilled communicator, with plenty of social media savvy and proven experience of creating communications plans and materials (including internal comms) on a national scale. The role requires you to be able to work effectively with lots of different people, from partners to community members to small volunteer groups. You also need a track record of delivering conference-style events, and of working in strategic project planning. A UK driving licence is essential, as extensive travel will be involved.

About us

We’re the charity who look after and bring to life 2000 miles of canals and rivers.  Our waterways contribute to the health and wellbeing of local communities and economies, creating attractive and connected places to live, work, volunteer and spend leisure time.  These historic, natural and cultural assets form part of the strategic and local green-blue infrastructure network, linking urban and rural communities as well as habitats.  Our waterways are on the doorstep of 8 million people and reach some of the most deprived communities within the UK.  By caring for our waterways and promoting their use we believe we can improve the wellbeing of our nation.  Come and be part of it.

To apply

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

To find out more and apply, visit our website.

Please quote reference number 2019-5934 when applying.

Closing date for applications: 17th October 2019.

Community Hub Leader – Oasis 
Blakenhale, Birmingham

About Us

Oasis Community Learning is a ground-breaking global Christian movement and group of charities and social enterprises working in 51 community hubs located in 11 countries across the world.

We create a new sense of neighbourhood in communities that had previously been forgotten by society and our community hubs enable people to come together and fulfil their potential.

We are also raising the educational bar through our academies. A family of 52 educational institutions serving over 28,000 students from a variety of backgrounds, our academies seek to close the educational gap that exists between disadvantaged students and their more privileged counterparts.

We are currently looking for a Community Hub Leader to lead our Blakenhale Hub, which comprises an academy and a range of youth and community work.

The Benefits

- Salary of £31,371 - £35,934 per annum 
- Local government pension scheme 
- Make a lasting difference through community transformation
- Support to grow and develop your knowledge

If you have a background in community delivery and development, this is an incredible opportunity to deliver vital services that are helping to transform communities.

Our vision is for a community where everyone is included, making a contribution and reaching their true potential. In this role, you will have the chance to deliver services that enable people to flourish socially, physically, emotionally, spiritually and educationally.

So, if you are eager to make a positive, lasting difference to the lives of local people, we want to hear from you.

Your Role

As the Community Hub Leader, you will oversee the development of our Blakenhale Hub and support our academy and wider community. 

Working towards the vision of integrated community delivery, you will oversee the success of a number of services, including advice and support, children’s/youth work, targeted families work and chaplaincy.

Specifically, you will: 

- Lead the strategic development of the Hub 
- Develop a variety of services, including food banks, benefits advice, family support services and jobs clubs 
- Grow a team of staff and volunteers who provide chaplaincy and community services to academy students and the wider community 
- Develop services to benefit the academy
- Build positive relationships with key figures throughout the community

About You 

To join us as a Community Hub Leader, you will need: 

- Previous experience of leading community delivery 
- Experience of working with young people and communities  
- Previous experience of growing projects, from the initial start-up phase through to maturity
- A degree level qualification and/or professional qualification in community development or teaching 
-  The ability to act strategically and be involved in direct delivery

Experience of any of the following would be beneficial: leadership in an extended services and/or specialist school environment, developing partnerships with schools, businesses and the community, or effectively managing delegated budgets/public funds. 

Other organisations may call this role Community Development Leader, Community Services Leader, Community Services Team Leader, Project Manager, or Community Development Project Manager. 

The closing date for applications is the 17th October 2019, with interviews scheduled to be held on the 22nd October 2019.

So, if you are seeking a rewarding new role as a Community Hub Leader, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Sandwell Consortium are looking for a skilled and enthusiastic ESOL Coordinator to lead the development of the Sandwell Language Network – establishing a new project focusing upon the following key elements:

• Establishing a partnership of community based providers
• Providing training/capacity building to develop the provision of ESOL
• Facilitating a network of stakeholders
• Identifying existing community provision
• Overseeing the allocation of funds for community projects
• Monitoring the effectiveness of projects delivered

Sandwell Consortium is a partnership organisation and much of the project delivery will take place through a network of community based providers so you will work closely with our delivery partners to support them to deliver excellent services. The role will require flexibility, working from several venues across Sandwell.

We are looking for someone:

• Who is a self-starter, able to manage their own workload and that of a small team
• With experience of partnership working
• With strong project management skills
• With the ability to manage multiple priorities and plan their own workload to meet tight deadlines.
• Who is self-motivated, flexible, an excellent communicator, and used to working in multi-disciplinary - multi agency partnerships.
• With ESOL teaching experience and qualifications

Job description and person specification is available on our website.

To apply:

Please send a comprehensive CV and a supporting letter (maximum two sides of A4) demonstrating your relevant skills and experience and specifying how you meet the person specification.

Closing Date 12:00 pm Monday 21st October2019

*Please note CV’s without covering letters will not be accepted

**Previous applicants need not apply

in2scienceUK is looking for two part-time Regional Programme Officers to coordinate our innovative programme giving young people from low income backgrounds the opportunity to reach their potential in STEM.

To date the charity has supported over 1000 young people from low income backgrounds through an impactful programme involving STEM work placements and skills days. Over the next two years we have ambitious aims to grow the prorgamme to support more young people throughout London, the South East, South West, East of England and the West Midlands and you will be pivotal in enabling us to do so.

As the in2scienceUK regional programme officer you will be someone who enjoys working with young people and has an understanding of the barriers facing young people from low socio-economic backgrounds access higher education. You will also be able to work with the Regional and London team and with multiple external stakeholders to deliver programme related activites, workshops and events.

Key Tasks:

• Conducting recruitment of students and hosts, which may include school visits, outreach to potential hosts, as well as working closely with organisations and academic institutions, speakers and existing partnerships.
• Coordinating student interviews and placement matches.
• Facilitating the delivery of skills and knowledge-focused workshops as required to support young people develop the neccessary skills to be confident in thier persuit of their future careers.
• Coordinating placement visits and other means of monitoring and supporting students and hosts during their placements.
• Reviewing and preparing materials for students and scientists at induction days.
• Maintaining up to date records through the programme’s database, supporting evaluation and research needs and ensuring data protection.

Key Skills:

• IT skills: competent user of Word, Excel, Powerpoint, Gmail and relevant database experience.
• Ability to write clear, accurate and appealing text for different audiences.
• Excellent presentation skills.

Personal Qualities:

• Passion for working with young people.
• Excellent communication and interpersonal skills that adapt to a range of audiences.
• Highly organised and efficient, able to prioritise tasks and be persistent.

Please send a CV and covering letter. Your covering letter should be no more than two sides of A4 and should outline why you are interested in this position and how you meet the criteria above, drawing on specific examples. 

Position: Regional Programme Officer

Location: Birmigham or Exeter (work from home) some regional travel required.

Hours: 16-24 hours/per week (to be agreed with candidate)

Salary: 24,000 - 27,000 (pro rata)

Contract: 9 month fixed-term contract

We are looking to recruit to the exciting post of Service Quality Officer, 0.5 FTE, within the Service Development team until March 2020.

You will be part of a dynamic team working with 350 debt advisors based in over 130 advice agencies delivering a large debt advice project in England and Wales.

You will have a massive contribution to the success of the project by monitoring and improving the quality of debt advice delivered.

This busy and varied role will not only test your influencing and negotiating skills, but provide the opportunity to work with a variety of originations and individuals. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Both internal and external candidates are required to complete an online application form using the job pack, identifying their experience against the essential and desirable criteria. 

Service Coordinator

Permanent contract but funding for this post ends on 31st December 2021

37 hours per week. The main delivery of service is Monday - Friday but may include some unsociable hours and possible weekend work.

£34,154 per annum

Location: University of Birmingham - Selly Oak Campus (Some travel across university campus and outside for training and external meetings)

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way. This role sits within our children and families directorate, which works to provide immediate one-to-one and group support for children who urgently need support. Your role will be to help us maintain and develop innovative practice to support our work in our services around the country.

A fabulous opportunity has developed within The Children's Society for a Service Coordinator. The successful Pause service in Digbeth has expanded to the campus of the University of Birmingham due to winning a grant from Office for Students (OfS) in partnership with the university and Forward Thinking Birmingham.

You will be part of the 'Pause at University of Birmingham' service to create an innovative and unique mobile 'hub' of staff and volunteers with mental health experience to provide interventions for students in comfortable, open-plan safe-spaces. The Hub will utilise early-intervention approaches to enhance student mental health and wellbeing on campus, allowing students to timely and flexibly access to support, and the help they need.

We are seeking a Service coordinator that:

-Has a good working knowledge of mental and emotional health

-Has skills in partnership working and service evaluations

-Has Management skills

-Is able to work at the University of Birmingham

-Due to the fast paced environment and use of computers, will have good a working knowledge of Microsoft Office and good typing skills.

-Has a background and/or has worked in Youth work, social work, health care and educational support.

Please note we will not be able to accept any student university of Birmingham student to this post.

In the post you will have access to regular supervision, opportunity to training continuing professional development to ensure students' needs are addressed.

As a member of our team you will be part of a fast paced and rewarding environment where you can leave each day knowing the difference you have made to the lives of our young people. Along with being part of the development of a new and pioneering service to support the challenges that students face.

If you are interest in the Service coordinator please apply following the link; If you would like to find out any more information about this role, please email Karen Woodfield on [email protected]

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview.

The closing date for applications is midnight 18th October 2019.

Interviews will be held week commencing 28th October 2019

Job Title: Marketing Manager

Contract: Fixed Term (12 months)

Hours: Full time- 35 hours a week

Location: London or Brimingham

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

This exciting marketing manager role will play a key part in supporting the delivery of one of the largest initiatives in our history.
As part of our mission to work with one million young people over the next 10 years, we will support 10,000 young people into health and social care careers over the next 4 years. Our new marketing manager will lead the marketing planning and tactical implementation to achieve this.

You will join our team to work on this ground-breaking project that will see The Prince’s Trust work in partnership with health and social care organisations across England to be part of solving the health and social care workforce challenges, and encourage young people to start a valuable career in the health/care sector.

To learn more about the role please visit our website.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

Overview

Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

By working collaboratively with communities we aim to bring about sustainable change on an social, environmental and economic level; to do the social knitting required to create stronger and more resilient communities and to support communities to identify, mitigate and remove the barriers that prevent them from living active and connected lives.

As Project Development Officer your role will be to help develop and sustain new and exciting projects that promote community wellbeing and tackle inequality. Working as part of the funding team you will be responsible for identifying and researching new opportunities, building strategic partnerships and writing funding applications.

Main responsibilities of the role

1. Work with colleagues to scope, develop and sustain projects in line with our strategic aims and objectives
2. Research and identify suitable opportunities for development, including managing a funding pipeline
3. Produce high quality funding bids including writing and editing copy, collating case studies and other response material as appropriate
4. Ensure that deadlines are met and that submissions are managed in a timely way
5. Work as part of the funding team to regularly review and continuously improve processes around fundraising in the organisation
6. Develop strong working relationships with key stakeholders (internal and external)
7. Keep abreast of new and emergent thinking across wellbeing, community development and tackling inequalities
8. Supporting our staff and communities to develop skills in fundraising
9. Carry out all duties as may be reasonable assigned from time to time and with the level of this job description
10. Work to embed the organisational culture required to implement the mission, aim and values of the society

Experience and Knowledge

1. Track record of working autonomously and collaboratively in a dynamic, fast paced and challenging environment
2. Experience of carrying out research-based tasks
3. Strong written and communication skills, ability to write, review and edit copy to a high standard
4. Skilled at summarising complex ideas in writing
5. Evidence of being creative and entrepreneurial in approach
6. A good understanding of the political and social landscape of Birmingham
7. Ability to plan, prioritise, achieve targets and deliver to deadlines
8. Experience of strong partnership working, interpersonal and negotiation skills
9. Highly proficient in use of Microsoft Word and Excel
10. Passionate about tackling inequality and community wellbeing.

Performance Management

If appointed you will agree in consultation with your line manager, a Performance Development Plan, which will include a range of performance criteria with hard and soft outcomes, which your success will be measured against. Hard outcomes will be concerned with the achievement of tangible outputs which fulfil the company’s strategic and business aims. Soft outcomes will emphasize your personal development, direction, commitment, trust and self-regulated behaviour which is at the centre of your approach to people and partners.

How to apply

This vacancy will be live until Friday 25th October 5pm. If you would like to be considered, please apply with both your CV and covering letter FAO Naomi Lynch.

 If you are successful, you will be invited to interview during w/c 4th November.

Project Co-ordinator – Assistive Technology (12 Month FTC)
Sedgley Nr Dudley (with travel throughout the West Midlands)

About Us

Beacon is a charity with a bold vision of making a visible difference for people living with sight loss, helping them to live fuller, more independent lives. We are now looking for a Project Co-ordinator to oversee our West Midlands Technology Project for a 12 month fixed term contract. Funded by the Thomas Pocklington Trust, this project will map existing assistive technology provision across West Midlands sight loss organisations and scope the delivery of shared services.

Your Rewards

- Salary of £25,000 – £28,000 per annum
- Simply Health Cash Plan
- Pension
- Generous holiday allowance
- On site restaurant facilities
- Flexible working

If you have strong technology experience and project management skills, this is the ideal role in which to give back, advance your career and make a real difference to visually impaired people across the West Midlands.

Joining our fun, friendly environment, you will be enabled to deliver an exciting project which will enhance lives through the use of new technology and incredible breakthroughs.

Your Role

As a Project Co-ordinator, you will be tasked with leading this transformative project and enhancing the assistive technology offering for people with visual impairments across the West Midlands.

Delivering all elements of the project from scope and hands-on management to budgeting and delivery, you will ensure successful outcomes and conclusions are gained and assistive technology provision is enhanced for the future.

Additionally, you will support the application of Assistive Technology projects and programmes at Beacon.

About You

To be considered as a Project Co-ordinator, you will need:

- High levels of technological experience, ideally in an assistive context
- Excellent people engagement skills
- Experience of developing strategies and implementation plans

Some experience of the sight loss or disability sector and the role of technology within it, would be beneficial to your application.

Other organisations may call this role Project Officer, Assistive Technology Officer, Assistive Technology Project Manager, Assistive Technology Strategy and Development Officer, Technology Project Manager, or Technology Project Officer.

Due to business need, we will be reviewing candidates on a case by case basis. As such, please apply earlier to avoid disappointment.

Webrecruit and Beacon are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are ready to take on an exciting contract as a Project Co-ordinator please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We have an exciting opportunity for an organised and enthusiastic manager to lead our growing advice service. The role involves supervising and providing leadership and guidance to staff and volunteers in the advice team. As well as being responsible for the smooth running of the service, you will provide feedback and support to staff/volunteers to aid their development and ensure the advice provided to clients is accurate, appropriate and recorded correctly.

The ideal candidate

This is a forward thinking, energetic role for someone passionate about delivering high quality service to older people. Ideally, you will have proven experience of team management and leadership preferably in the advice or third sector and experience of working within a fast paced environment handling administration and information systems and client interactions. You must have excellent communication and organisational skills, with a commitment to developing a quality assured service.

The organisation

We are a locally focused charity with over 160 staff and volunteers across Birmingham and Sandwell. We provide free, impartial advice and information on a wide range of issues to people aged 50 and over. We are looking to grow and expand to reach more of the older people in Birmingham and Sandwell.