Receptionist Administrator Jobs in London, Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.
Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.
As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.
Key duties
- Staff and volunteer management
- Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
- Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals
Service delivery
- Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
- Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
- Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
- Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
- Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed
- Update service level agreements with existing funders, and draft new agreements as needed
- Interact with clients as needed in a friendly and professional manner
Administration and Finance
- Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
- Line manage work of receptionist/administrative support worker
Fundraising and Marketing
- Help identify new funding and other revenue-raising opportunities
- Support the work of the fundraising sub-committee in preparing funding applications
- Work with trustees and external vendors to ensure CAW website is kept up-to-date
- Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
- Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
- Prepare monthly reports for the trustees on service performance
- Maintain good lines of communication with trustees on all operational matters
- Attend trustee board meetings as needed
Person specification
Essential criteria
- Minimum of 3 years’ experience in a managerial role
- Excellent verbal and written communication skills
- Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
- Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
- Strong attention to detail
- Experience preparing reports and compiling service statistics
- Ability to think strategically, to identify problems and devise effective solutions
- Ability to work on own initiative, within established practices and procedures
Desirable criteria
- Knowledge and experience of advice work
- Experience with fundraising
- Experience with financial management in the charitable sector
- Knowledge and experience of the local community and voluntary sector in Lewisham
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As Supporter Care Administrator you will be the first point of contact for supporters, partner organisations, media representatives and others who get in touch with CSW in person, by phone or email. We are looking for a warm, friendly person who loves people and is also highly organised.
Key Responsibilities (full responsibilities listed in the application pack):
- Act as the first port of call for all enquiries.
- Oversee the smooth running of reception, including receiving visitors and processing deliveries.
- Respond to telephone enquiries, ensuring that requests are followed up within a reasonable timeframe or passed on to the relevant person.
- Take and process donations over the phone.
- Update supporter records on our supporter database, including changing contact details, processing unsubscribes, entering supporter campaign actions.
Essential Criteria (full criteria listed in the application pack):
- A minimum of two years’ experience in a customer/ supporter facing role within the commercial, public or third sector.
- GCSE grade C or above in English and Maths, or equivalent.
- Experience of providing administrative support within an office environment.
- Experience of using a CRM or database to capture individuals’ details and contact.
- Experience of working cross-departmentally and with people across all levels of an organisation.
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Supported Accommodation Administrator to provide a welcoming environment and lead on the administration of systems that enables the Supported Accommodation services to operate effectively including: housing management, referrals, financial management and health and safety. This is an exciting role in our Supported Accommodation team that will be the first point of contact for the hostel and input information on the client database in order to ensure that all staff have timely and accurate information about residents. You will also assist the Registered Manager in recording and reviewing documentation in relation to the Supported Accommodation (England) Regulations 2023 and our registration and regulation under OFSTED. In addition to this, you will process voids (vacant rooms) in line with housing management procedures, ensuring that rooms are cleared and liaising with the Facilities Manager to ensure that rooms are habitable as soon as possible.
Please refer to the job description for further information.
In your application form, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
Please note that the hours for this role are 8am-4pm Monday-Friday.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a motivated Grants and Administration Officer. We are happy to consider someone who is newer to grant-making but with deep experience of the charitable sector. We will be looking for someone with aptitude for the duties below who will be able to work independently following training where needed. Alternatively, we would be open to a candidate with experience of grant management who can hit the ground running. The salary offered will be commensurate with experience.
The role is split between grants assessment and management and providing administrative support to the team. A more detailed outline of the duties can be found below. We expect the majority of the role to be focused on grants assessment and are looking for someone with a good ability to prioritise a varied workload.
Some travel within the UK will be required for visits to applicant charities and grantees with the possibility of very occasional overnight stays.
The Dulverton Trust is keen to nurture talent and has a generous training budget to help you develop your career.
Duties
Grants assessment and management:
• Process grant applications. This includes:
o Visiting, meeting and corresponding with applicants.
o Reviewing, requesting and analysing relevant information.
o Providing feedback on unsuccessful applications.
o Preparing written recommendations for submission to the Board and presenting at Board meetings.
• Monitor progress on grants awarded.
• Ensure the timely and accurate recording of activities and transactions with applicants and grantees through the Trust’s database, Salesforce CRM.
• Represent the Trust at public events such as seminars and receptions.
• Contribute to the Trust’s ‘grants-plus’ activity, which aims to support the work of applicant charities through sharing knowledge and experience of good practice and brokering pro-bono consultancy support.
• Take on specific research in relation to current funding priorities or potential new areas of activity, as required.
Administrative support:
• First point of contact for enquiries and invitations to the Trust by post, email and on the phone.
• Responsible for day-to-day management of the Trust’s digital systems. This includes Salesforce, Box, Wordpress, Cognito, Zapier and Lastpass. Specific duties vary by programme but generally include keeping data current, ensuring staff have relevant access rights and permissions, and backing up data on a regular basis. Training will be provided on all of these systems.
• Manage the Trust’s subscriptions and memberships (e.g. Association of Charitable Foundations, ICO).
• Maintain the Trust’s register of interests.
• Prepare Board papers and Minutes (printing, binding and posting papers).
• Update 360giving with the Trust’s grants data (training will be provided).
• Support meetings (circulating calendar invitations, booking meeting space, organising catering and on-the-day setup and close down).
• General office duties including keeping the office stocked with stationery and tea/coffee and welcoming visitors to the Trust. Lead on the office security systems and dealing with contractors.
• Processing grant and supplier payments
Specification for Applicants
• Evidence of right to work in the UK.
• References to evidence integrity and good character.
Skills and Qualifications
• Deep knowledge of and demonstrable interest in the non-profit sector.
• Experience of grant management, including the due diligence process, presenting to decision-making committees and monitoring of grants. This could be from grant-making or fundraising work.
• Ability to understand and analyse information from applicant organisations including:
o Financial documents (including charity accounts, management accounts, cashflow forecasts and project budgets).
o Monitoring and learning processes.
o Strategic plans.
o Impact reports and evaluation materials.
• Ability to synthesise the above information, along with in-person meetings, to produce clear and accurate written summaries and recommendations to be put to the Director and Trustees.
• Excellent attention to detail.
• Good judgement.
• Excellent written and oral presentation skills.
• Well-organised with a proven ability to prioritise and manage a varied workload and work to deadlines.
• Good interpersonal skills, able to communicate with people from a wide variety of backgrounds and over different media (e.g. on the phone, email or in person).
• A positive and can-do attitude. We are a small team; flexibility and mutual support are markers of our organisation culture.
• Proficiency and confidence in using IT. The Trust conducts most of its business using cloud-based systems including Microsoft Office 365, Box and Salesforce.
How to apply: Please send your CV along with a cover letter setting out your suitability for the role.Please note that we will not consider applications without a cover letter. This is a rolling recruitment process and we will make contact as we receive applications. We hope to make an appointment in April.
The client requests no contact from agencies or media sales.
Check out this amazing opportunity to not only enhance your career but also network amongst senior level staff members and a large team of Personal Assistants within a leading arm's-length body of the Department of Health and Social Care.
We are looking for a confident, enthusiastic and proactive Personal Assistant to support the Directors with diary management, PowerPoint presentations and complex inbox management!
Your new role in detail
- To work effectively, efficiently and flexibly in support of the Director and Deputy Director.
- To proactively manage incoming emails, correspondence and telephone enquiries by responding directly, redirecting to the correct recipient etc. and to deal with outgoing communications appropriately.
- To maintain and manage the diary of the Director and Deputy Director, to ensure time is utilised effectively and efficiently
- To manage the Communications Inbox for the PSC team.
- To liaise with the Finance department regarding payment of PO orders.
- To book transport and accommodation for the Director and Deputy Director.
- To maintain the electronic and paper filing systems used by the Director and Deputy Director and team members, including scanning documents where necessary.
- To organise meetings, including PSC team meetings, Director Lunches with staff, and meetings of SEG (Staff Engagement Group), involving internal and/or external people: arranging dates and venues, ordering refreshments, co-ordinating the production and circulation of agendas and papers in a timely manner before the meetings, attending meetings to take minutes, distributing minutes.
- To ensure external visitors are notified in advance to reception (for security purposes), and to welcome and assist visitors on arrival.
- To type letters, reports etc. in Word, including assisting others by re-formatting documents.
- To prepare high quality PowerPoint presentations for the Director and Deputy Director.
What you need to do now
This is a 9-month temporary role, hence we are looking for experienced Personal Assistants to hit the ground running.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your most up-to-date CV directly
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BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
Job Description
The IRC UK’s Finance Team seeks to achieve excellence in financial management by providing accurate and timely financial information to IRC management and programs and by adhering to established financial practices and accounting principles. We do this by supporting the UK office; by implementing and monitoring IRC and donor policies and procedures; leading financial forecasting and planning, proactive risk management; consolidating financial results; and ensuring reliable financial reporting (internal and external).
The Finance Assistant – Operations assists the UK Finance team in delivering its objectives and providing effective support to IRC UK. This position works closely with the UK Finance and Operations department, wider UK office and suppliers. Furthermore, the incumbent plays a key role in ensuring that Finance remains a critical organizational business partner delivering accurate, insightful, and timely financial management information.
The role is part of the UK Finance Team and reports to the Finance Manager – Operations.
Major Responsibilities
• Maintain accurate files for supplier invoices, staff expenses claims, petty cash and credit card expenses
• Assist in maintaining an up to date – London Finance mailbox, ensuring mails are dealt with in a timely manner.
•Check and prepare invoice journals for all direct debits and ensure supporting invoices and approval are filed.
• Assist with NATWEST bank income and payment journals and the bank reconciliation.
• Post invoices and credit notes in Integra (Dynamics 365), ensuring authorization, budget codes and supporting documents have been provided in a timely manner for payment runs.
• Reconcile supplier statements to creditor accounts in Integra and follow up any queries to ensure they are dealt with in a timely fashion
• Arrange travel advances for staff, check all staff expense claims for compliance with IRC-UK Travel Policy and reconcile against advances in Integra.
•Reconciliation of credit card expenses in Integra.
•Prepare correction journals and post on Integra
•Prepare the weekly payment run as directed and ensure bank sign off staff are allocated well ahead of the run.
•Participate in the development and delivery of plans, goals, objectives, and priorities for the UK Finance Team and undertake other duties as assigned.
PERSON SPECIFICATION
•Knowledge of accounting demonstrated by an accounting qualification such as AAT or part Qualified Accountant. We would consider an AAT trainee/apprentice for the role as well.
•Excellent written / verbal communication skills, and follow-up skills.
•Strong analytical skills and creative problem-solving skills
•Advanced MS Excel skills
•Excellent attention to detail; data driven
•Able to work with diverse teams in diverse locations, engaging their input and dedication to success.