Refugee Support Caseworker Volunteer Roles in Manchester

A fantastic opportunity to build knowledge of the UK asylum system, gain hands-on casework experience and deliver an essential service to refugees. 

About us

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK.

In northern France we operate year-round from Calais, providing warm clothing, bedding, food and assistance to refugees who live in appalling and dangerous conditions. 

Across the UK we collect and distribute clothes, shoes, mobile phones and other essential items, as well as social support and interaction, including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services.

Our Legal Access Department is an access to justice project that exists to arrange critical legal representation for people seeking asylum and, more than this, to support people through the hostility and difficulty of claiming asylum. The department, made up mostly of volunteers, works tirelessly to ensure that people feel informed, empowered, and far less isolated and alone.

About the role

The aim of this role is to provide crucial one-to-one casework and support to people seeking asylum in the UK. Our Asylum Team assists asylum seekers in navigating the UK asylum process by finding them specialist solicitors and working with our volunteer interpreters to help them organise their paperwork.  We currently work with 100+ legal firms around the UK, providing an invaluable service to both the asylum-seeker and the overstretched legal immigration teams. You’ll have the chance to gain broad experience of working in a fast-paced and experienced team while meeting the ever-changing needs of those we support. So, if you thrive in a collaborative environment and are looking for a role where you can make a real difference, we want to hear from you! 

The Role  

As a Legal Access Caseworker, you’ll focus on providing outstanding support to your clients throughout the complex asylum process.

In this busy, hands-on role, you’ll gain a deep understanding of the function of the UK asylum system so we can provide the highest standards of service to those who need us most.  A key focus will be on maintaining accurate and complete records and processes and delivering high quality service to every one of our vulnerable clients. 

We are looking for people who have a genuine passion for human rights and refugee protection.  If this is you, please get in touch.

Responsibilities

• Manage own caseload of adult asylum seekers requiring legal representation to support their asylum claims and to challenge unsuitable accommodation, poor treatment, and uphold our client's rights. 

• Communicate effectively and sensitively with clients and refer to legal firms where appropriate. 

• Identify clients’ individual wellbeing needs and make onward referrals internally and externally in line with this. Provide emotional support to clients undertaking the process of claiming asylum in the UK.

• Liaise with legal teams on behalf of clients where necessary.

• Keep relevant records up to date to allow for quick and effective retrieval.

• Attend and contribute meaningfully to team meetings.

• Develop and maintain a network of key contacts within relevant authorities, legal teams dealing with immigration and public law matters, and other NGOs focused on support of refugees and people seeking asylum.

• Attend relevant external meetings representing the organisation as needed, ensuring that knowledge and learning is shared across the department. 

• Ensure that any safeguarding concerns are identified and responded to appropriately.

• Complete relevant external training required for you to undertake the role. 

Person Specification

Essential Criteria:

• Proven dedication to social justice with a clear understanding of the challenges faced by vulnerable populations.

• Ability to work sensitively and effectively with a diverse range of clients, demonstrating cultural competence, respect and compassion.

• Experience in efficiently managing high volume caseloads while maintaining a high standard of care and attention.

• Resilience in the face of challenging and emotionally demanding situations, with a positive and solution-oriented mindset.

• Exceptional written and oral communication skills, including the ability to convey complex information clearly and concisely.

• Meticulous attention to detail in documentation and case records, ensuring accuracy and compliance with protocols.

• Proactive and self-motivated, with the ability to take initiative.

• Strong working knowledge of Microsoft Office.

Desirable Criteria:

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya, Amharic.

Successful applicants will be provided with the induction and training needed for them to succeed in the role. 

Care4Calais is dedicated to cultivating a diverse and inclusive work environment and recognises that this is invaluable to our ability to serve the communities we support. 

We therefore welcome and encourage applications from diverse backgrounds including from Black, Asian and Minority-Ethnic communities, people from refugee and migrant backgrounds, and people with lived experience of the UK immigration system. If you have any questions about this or need additional support with the application process for any reason, please contact us.