Regional Digital Inclusion Coordinator Jobs in London, Greater London
We are excited to be recruiting an IT Support Coordinator to join the Technology team. You’ll work with your team to deliver the goals set out in Join the Club, our ambitious strategy for 2021-2026.
The role requires a positive, proactive, and well-organised individual. The role exists to give excellent support across the organisation, assisting the IT Support Manager to ensure software, hardware and network needs are met.
The successful candidate will have a good knowledge of maintaining IT hardware, in particular laptops and mobile phones, and experience of first line support in an IT role. The role requires good people skills, as the successful candidate will provide front line support to our busy staff members and contractors both in person and remotely. They will have a positive approach, be comfortable with a range of duties that vary from day-to-day and be committed to developing their technical skills further.
Working within the IT team, they will also handle a significant amount of sensitive data and will help to ensure that appropriate protocols are being followed.
The role will best suit someone who:
- is capable of adapting quickly to new systems and interfaces.
- Has ability to troubleshoot IT issues, using external support where required.
- Has strong Microsoft Office skills.
- Has ability to deal with sensitive issues and to demonstrate strict confidentiality.
- Has relevant work experience or a relevant qualification, e.g., Computer Science degree or Microsoft Certification.
- Has experience using video conferencing tools e.g., Zoom/Microsoft Teams.
- Has experience with basic hardware repairs and fitting parts.
- Has experience with the security of data systems and cybersecurity.
- Has experience of the Microsoft 365 admin centre.
- Has experience in a customer facing role.
- Has 12 months experience working in a technical support role e.g., IT Helpdesk.
- Has experience of the Azure Active Directory (Azure AD) admin centre.
- Has experience of the Microsoft Endpoint Manager admin centre.
- Has experience of the Apple Business Manager (managed apple IDs) and MDM (Intune, MaaS360 or similar).
- Has work experience in the education/charity sector.
- Adheres to information security policies included in the charity’s ISO 27001 manual and completes information security training.
- Has a demonstrable passion for furthering The Brilliant Club’s mission.
Person specification
Time and Resource Management:
- Excellent organisational skills, with an ability to prioritise and manage time effectively.
- Ability to be flexible and adapt to changing priorities.
- Ability to identify opportunities to save time/resource.
- Manages projects with appropriate levels of time and resource input.
External Stakeholder Knowledge and Management:
- Confidence handling enquiries from external stakeholders and adapting approach to meet different needs.
- Actively shares useful information about stakeholders with internal colleagues at all levels.
Communication:
- Excellent written and verbal communication.
Initiative and Problem-solving:
- Proactive in seeking to enhance processes and identify emerging risks.
- Ability to spot inefficiencies in systems and suggest or implement improvements.
- Responds quickly to solve problems, seeking input from relevant internal stakeholders.
Developing Self and Others:
- Self-reflective and committed to own professional development.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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We’re looking for a proactive self-starter, who, like us, believes in the power of democratic engagement for making a difference on the climate and nature crisis. As our new Policy and Engagement Officer, you'll play a pivotal role delivering our tried and tested training programme for political engagement. As the primary liaison for constituents, you'll empower them to effectively connect with elected representatives, offering tailored advice, facilitating meetings, and providing ongoing support.
As our ideal candidate, you possess a deep understanding of climate change and parliamentary developments. You’ll thrive in building relationships with diverse communities and organisations, driving our mission to represent all sectors of society. Your ability to hit the ground running and lead on projects will set you apart.
If you're passionate about driving change, fostering inclusivity, and making a tangible impact for the climate and nature crisis, we want to hear from you. Apply now and be part of a dynamic team committed to creating meaningful change.
Check our website for a copy of the Job Description and Person Specification
As Policy & Engagement Officer, you will work with the Hope for the Future team to:
- Act as constituents’ main point of contact at HFTF, working with them to effectively engage their elected representatives by supporting them through the constituent journey (including offering tailored advice, letter writing, meeting preparation and coaching, facilitation and follow-up).
- Prepare and deliver HFTF’s core training, contributing to its ongoing development.
- Develop constituent and partner-facing resources aimed at maximising political impact.
- Ensure work is aligned with our objectives and strategy to maximise efficiency and impact, linking and contributing to Hope for the Future’s central strategies and wider work as required. This includes our Councils, Faith and Outreach work.
- With the support of the Policy and Engagement Coordinator, contribute to effective objective setting in order to deliver HFTF’s strategy.
- Ensure the CRM is up to date and support monitoring, evaluation and reporting in relation to the team’s work.
- With the support of the Research and Impact Coordinator conduct research on elected representatives and other key figures in order to train and advise constituents on how to best engage with them.
- Identify and build relationships with local and regional partner organisations and communities to engage new constituents, to help ensure that we are working towards reaching and representing all sectors of society.
- Provide support to other team members where required in both organising and delivery of events and projects.
- Provide support to other team members with income generation activities where required.
- Able to travel around the UK frequently to support constituents and partner organisations, attend workshops and deliver training. For remotely based staff, occasional attendance at HFTF premises may also be required for supervision, development or team-building purposes, etc.
- Take the lead on thematic and project work as allocated by Hope for the Future, (e.g. Scotland focus, housing focus) and help to upskill the rest of the team on these topics. ● Contribute to the continued development of HFTF’s training and approach
- Support the Policy and Engagement Coordinator to identify and develop opportunities for growing the organisation's reach and impact.
- Maintain a strong working knowledge of climate change and nature loss/ degradation developments in Parliament, including changes to policy and specific MP involvement in such developments.
- Actively seek to engage with new constituents and support our work towards reaching and representing all sectors of society.
- Support the Fundraising Officer in producing case studies and information on the impact of our work for inclusion in funding bids
Please check our website for a copy of the Job Description and Person Spec. Applications close 11th April.
Please email us if you have any questions about this role or the application process.
The client requests no contact from agencies or media sales.
About this role
Director of Policy and Advocacy is a senior leadership role within Sustain, working across a range of policy, project and campaign areas. We are seeking a strong leader, with management experience and a keen interest in promoting solutions to many of the biggest challenges currently facing us: climate change, restoration of nature, and achieving a healthy, fair, diverse and sustainable system for food and farming. Leadership includes senior oversight:
- On ‘policy’, of the priorities, coherence and cross-fertilisation between our various projects and campaigns and the priorities identified by our alliance members, expert working parties and project/campaign leads.
- On ‘advocacy’, of Sustain’s range of approaches to achieving change – e.g. campaigning, partnership working, standards-setting as well as soft influence, at national and local level.
The Sustain alliance – members and colleagues – represent a rich source of expertise and well-proven, viable solutions to many of the challenges that face us. These need to be supported and replicated at scale, with barriers to adoption removed. It is the job of the Sustain alliance to cultivate the movement, win the policies and other support for solutions, and accelerate the process of change.
As a Director, you will have a key role in supporting the development of new and fundable areas of work, as well as contributing to organisational strategy and decision-making for Sustain. You will also hold strong people leadership skills, as the role oversees key teams at Sustain with five direct reports, and will support the delivery of our organisational plan.
Tasks and responsibilities
The Director of Policy and Advocacy for Sustain will have a varied and stimulating workload, working closely with the Chief Executive and in collaboration with Sustain’s senior management, project and campaign leads, project partners, Sustain alliance members and associates, and strategic funders. The postholder will provide strategic leadership on a range of policy, campaign, influencing and communications matters relating to advocacy for healthy and sustainable food and farming. The work will include:
Policy, advocacy and campaign development
- Creating an advocacy strategy for Sustain, working with colleagues and members, and building productive relationships with key audiences and partners, including an annual programme of activities and events.
- Leading on publishing policy reports, evidence submissions, statements and press releases, and overseeing those generated by Sustain colleagues and/or wider alliance activities.
- Overseeing key policy, advocacy and campaign themes, to ensure these are pursued effectively and prioritised within advocacy and campaign work, with line-management responsibilities in relation to relevant campaign coordinators and their teams.
- Providing everyday advisory and/or skills-building support or other opportunities for colleagues to develop their policy, influencing and communications work.
Stakeholder relationships
- Ensuring that members of the Sustain alliance are engaged in policy and advocacy and benefiting from the opportunities provided by their alliance membership.
- Building trusted relationships with a range of alliance members, government departments, elected representatives, project and campaign partners, journalists, media outlets, funders and opinion formers; and cultivating opportunities to work together to achieve positive change, including potential partnership initiatives.
Leadership in organisation management
- Working with the core team to ensure that this work is adequately resourced, and budgets are managed effectively, understanding and contributing to how this fits within Sustain’s overall financial management, resource use and fundraising needs.
- Developing compelling and impactful activities, evidence-gathering, partnerships and funding bids and feeding into development of impact reporting and theories of change.
- Leading on one or more operational priorities, working with the senior team and other key members of the staff team to ensure that tasks happen in a timely and effective way.
- Maintaining excellent financial records, contact databases and mailing lists, in line with good governance, data protection and accountability.
- Ensuring that monitoring, evaluation and learning is undertaken in relation to the campaigns and advocacy work, to help shape the way these develop, and to ensure that this informs reporting to funders and Sustain’s Council of Trustees, organisational learning and development of future activities.
Oversight on public communications
- Overseeing public communications in service of advocacy goals, working with expert project and campaign coordinators at Sustain. This will include representing the Sustain alliance externally – for example, with journalists, in the media, at high-level political opportunities such as giving oral evidence to parliamentary enquiries, chairing or speaking at panel events, organising roundtables or conferences, pitching or reporting to funders, etc.
- Overseeing the work of Sustain’s colleagues who lead on communications, social media, digital and design and parliament/public affairs to enable effective delivery of the policy and advocacy strategy.
- Editorial oversight and senior sign-off for Sustain’s political, campaigning and public communications activity, ensuring consistency of tone and approach and cultivating helpful cross-fertilisation of ideas and joined-up policy responses across the range of Sustain activities. Also ensuring that communications and public affairs activities serve and respect the alliance’s strategy, agreed tone, opportunities to influence, political impartiality, legal boundaries and our charitable objectives.
The Head of Policy and Advocacy will also:
- Undertake other tasks and responsibilities that may arise from time to time.
This is a Hybrid Role however the succesful candidate will be based On Site for the duration of their probation period.
The client requests no contact from agencies or media sales.