Relief recruitment coordinator jobs near Islington, Greater London

Learning Administator

About Relief International

Relief International (RI) is a leading nonprofit organization working in 16 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.

About the opportunity

• Remote homebased in the US / UK or can be based remotely in a RI country of operation.
• The post holder will require the right to work in their homebased location and national terms and conditions will apply.
• This role is classified as requiring a standard pre-employment check.

As Learning Administrator you will support RI’s Organizational Development and Training (OD&T) goals to develop and retain high quality staff through a comprehensive Learning and Development offering, which reflects RI’s global aims, and best practice, supported by a Learning Management System that is user-friendly, flexible and meets all reporting requirements.

You will form strong working relationships across all RI teams to support the delivery of a culture of continuous performance improvement, ethics and compliance and professional development

Working closely with the Director of Organizational Development and Training you will:

• Administrative support in learning rosters organisation, analysing data and reporting, as well as the curation of the Learning Management System.
• Support organization-wide learning sessions across various time zones, to meet the needs of the Global, Regional and Country-level team members.
• Support, monitor and track on boarding processes across the organisation.
• Act as primary point of contact / helpdesk for RI Academy learner support; answering questions, providing guidance, resetting passwords

About you

With a strong interest in the humanitarian and development sector, you will have a record of achievement in a similar role, with experience in supporting the design and development of eLearning content and learning management systems.

Experienced in working with different kinds of information, both qualitative and quantitative, you are equipped with excellent IT skills, strong technical expertise in Microsoft Applications and the ability to use advanced Excel

You are a great communicator, flexible and willing to learn, with robust organizational, analytical, and administrative skills, including a strong ability to focus on detail and quality assurance.

How to apply

To apply for this post, click on the “Apply” button in the job advert page.

You will be asked to upload a CV and Cover Letter.  The cover letter should be no more than 2 pages long and explain why you are interested in this post with Relief International and how your skills and experience make you a good fit.

Closing date. Note the closing date as per the job board listing, however, please apply immediately as we will be reviewing applicants on a rolling basis and may withdraw the position before the job board closing date.

Due to limited resources, only short-listed candidates will be contacted.

Relief International has a zero-tolerance policy for unlawful harassment, sexual exploitation and abuse. Relief International is committed to protecting our staff and the communities we work with from abuse and harm including sexual exploitation, sexual abuse and sexual harassment.

All staff are expected to abide by our Code of Conduct.

Recruitment to all roles in Relief International include a criminal records self-declaration, references and other pre-employment checks, which may include police and qualifications checks.

Learning & Development Coordinator 

Job Title 

Learning & Development (L&D) Coordinator 

Date Reviewed 

Jul 2022 

Purpose 

As a Key Member of Programmes Support Unit (Learning & Development (L&D) & monitoring, evaluation, accountability and learning (MEAL)) provide technical support and quality assurance to RedR UK programmes hubs, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors. 

Responsible to 

Reports to the Programmes Director / Support Unit Manager 

Responsible for 

Possibly future L&D apprentices or officers 

Working with 

Predominately with other L&D or MEAL Coordinators, Hub/Programme Managers or Coordinators, Programmes Director, and Associate Trainers & Consultants; but occasionally also with other RedR UK staff, training participants, other RedR Organisations, Partners and Clients. 

Location 

Home-based with occasional travel to RedR UK offices or project locations as appropriate; the candidate must have an overlap of at least 4 working hours per workday with the UK. UK working hours are 9am to 5pm (UK time). 

Possibility to be based in the RedR UK office in Amman. 

Period 

Fixed Term Contract until 31st March 2023 (it may be extended), starting immediately 

Salary 

Pending level of experience, location and performance during test and interview. 

London-based coordinators may receive a starting gross salary between GBP 30k and GBP 32k per annum. 

Senior Coordinators (usually achieved after > 1 year with the organisation and exceeding goals & objectives) may earn up to GBP 37k per annum (gross) and Unit Managers until about GBP 41k per annum (gross). 

Contract 

Pending on the candidate’s residential and tax status. 

REDR UK AND THE WORK WE DO  

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.    

We train thousands of aid workers each year, delivering world-class, in-person and distance learning programmes. Between 2010 and 2020, RedR UK improved the capacity of over 60,000 humanitarian workers in 35 countries. In 2020-2021, 5,413 people from 106 countries were trained through 342 learning events. 55% of people trained in 2020/2021 were women or non-binary and 65% were national staff. 96% of participants rated their training good or excellent and confirmed it had increased their skills and knowledge. RedR UK is increasingly adopting online training methods. Due to the COVID-19 pandemic, we delivered 97% of our training online, an increase of 94% from the previous year.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. Most importantly, RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.  

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia, RedR USA and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.   

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

ABOUT THE PROGRAMMES SUPPORT UNIT (L&D / MEAL) 

The RedR UK Programmes Support Unit is in charge of L&D and MEAL across the Programmes Department. It is envisaged that the unit will comprise of three to four staff, supported by consultants, experts, trainers and RedR UK Associate Trainers (ATs). When workload requires, selected consultants or staff on zero-hour contracts will make the shortfall. 

While a future Unit Manager is envisaged the aim is generally a flat structure with the team organising their workload and allocation of tasks or activities as well as appropriate outsourcing under the oversight of the Programmes Director or Unit Manager and in close coordination with the Programmes Managers. 

The Unit will fall under the RedR UK Programmes Department form alongside three programme Hubs. The unit will provide services, input and quality assurance to these hubs and be ultimately responsible for the quality of all RedR UK L&D and MEAL deliverables as well as for administering RedR UK’s pool of consultants. 

RedR UK has traditionally delivered most of its services and capacity development face-to-face. Since COVID-19, the balance has shifted and RedR UK now provides a range of facilitated and asynchronous online training and remote services across several platforms. A process to consolidate and standardise RedR UK’s online services has commenced which the L&D Team is expected to conclude. In the future it is expected that a larger portion of RedR UK training will be available online but there will always be a F2F training component. 

ABOUT THIS ROLE 

The Learning and Development Coordinator is an essential role within the Programmes Support Unit. The staff will closely work and coordinate with other members of the Unit as well as Hub/Programme Managers, (Senior) Coordinators and Officers, Associate Trainers and Consultants, etc. and supervise the work of any potential future Training Officers or L&D apprentices. The L&D Coordinator provides predominately technical L&D support and quality assurance to RedR UK programmes hubs, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors. The staff will among others also assist in strategic planning and development of processes and procedures, proposal writing, recruitment, on boarding and coordination of the work of Associate Trainers (AT), expansion and review of RedR UK learning material, etc. The L&D Coordinator will contribute to expanding RedR UK services and offering and assist in business development. 

JOB DESCRIPTIONS 

Main Duties, Responsibilities and Accountabilities 

Headings are for reference purposes only and shall not affect the meaning or interpretation of the duties, responsibilities, or accountabilities. 

Senior Coordinators usually “lead” rather than “contribute” or “support”. 

Provide technical learning and development input to the RedR UK Programme Hubs strategy 

• Provide technical L&D expertise and advice to Programme Hubs, Fundraising and Business Development teams to support the development, updating and refinement of programmes strategy and operational plans. 

• Contribute to the development or updating of RedR UK’s L&D and e-learning strategies in cooperation or close coordination with colleagues, Programme Hubs, other relevant staff and experts and guide their implementation. 

• Contribute to the review of appropriate cross-hub communication, coordination and cooperation with respect to L&D with the goal of creating value through exploring synergies and ensuring quality standards are maintained across the organisation.

Support the delivery of RedR UK's demand-led services to a consistently high standard. 

• Provide an end-to-end service - designing, supporting, quality assuring and evaluating the delivery of learning interventions, including developing new training and capacity development services (F2F & e-learning). 

• Coordinate with colleagues, Hub Managers and Project Focal Points on planning and scheduling of L&D activities and liaise with colleagues across RedR UK to ensure uniform high quality of services. 

• Where appropriate, deliver learning/training services directly to the participants. 

• Where appropriate and agreed by line manager, lead the execution of selected projects, especially cross-hub L&D projects. 

• Assist in ensuring that necessary monitoring, evaluation, accountability and learning (MEAL) data is gathered and analysed on all activities. 

• In collaboration with the colleagues, Hub Programme Managers, Programme Coordinators, and other relevant staff regularly review monitoring and evaluation data from services and take a lead role in identifying areas for improvement and innovation. 

Ensure that RedR UK services meet the needs of the sector and work to expand our reach. 

• Design and conduct RedR UK’s global learning needs assessments (LNA) and programme specific LNAs for the hubs in close coordination with the Programme Managers or Focal Points. 

• Contribute to identifying and exploring possibilities for expanding the range of services offered by the organisation and source funding for their implementation. 

• Keep up to date with developments in learning (including e-learning) and development methodologies and issues in the humanitarian sector and advise RedR UK programme teams accordingly. 

• Support business development efforts and proposal preparation by ensuring that the L&D component of the methodology is appropriate, services offered are in line with requirements, likely to achieve high impact and adding overall value to the programme. 

• Support on selected proposals by acting as technical proposal / methodology writer (approach, methodology & workplan), expert identification & selection and input into staffing schedule. 

• Represent RedR UK at selected external events and forums, as appropriate. 

• Be the Key Account Manager (KAM) for selected Key Accounts (clients and partners) in line with RedR UK’s KAM System and assist in the identification of new donors/clients and key accounts. 

Ensure that the quality of our L&D services and material is maintained, improved and expanded. 

• Contribute to ensuring compliance with HPass Standards and manage selected relationships with learning and development accreditation providers such as HPass, Oxford Brookes University and the CPD Certification Service. 

• Contribute to the development of RedR UK L&D quality standards in collaboration with colleagues & other programmes staff. 

• Coordinate, review and contribute to the updating of RedR UK learning materials and content in collaboration with colleagues, Hub/Programme Managers & Coordinators 

• Work closely with Hub Managers and Coordinators to identify synergies between RedR UK’s learning/training material against its L&D strategy.

• Contribute to guiding, standardising and quality assuring the conversion of learning/training material, content and courses or course modules to e-learning. 

• Contribute to updating, maintaining and expanding RedR UK L&D and training material and resources, store & categorise them, and make them accessible.

• Contribute to the maintenance of RedR UK’s e-learning and open-source learning platforms.

• Provide quality assurance of project outputs or deliverables and assist in drafting high quality reports.

• Contribute in the preparation or updating of RedR UK policies, procedures or guidelines with respect to MEAL, L&D and QA including defining rules for engagement with programme hubs and interface. 

Cooperate with Associate Trainers (ATs) and L&D Consultants to effectively deliver RedR UK's services 

• Contribute to the recruitment, assessment and onboarding of prospective new Associate Trainers (ATs), Trainers, L&D or e-learning consultants into the trainer pool and/or on specific projects as required. 

• Coordinate the work, performance, and planning of Associate Trainers when working under the L&D Unit. Quality-assure their work when working under Programmes Hubs. 

• Review the quality and performance of output of the L&D Unit, ATs and L&D Consultants. 

• Assist in capacity building of RedR UK staff, ATs, Trainers and L&D consultants in L&D and technical Quality Assurance related matters, including Training of Trainers and e-learning / remote learning. 

Additional responsibilities 

• All employees are required to adhere to RedR UK's values of collaboration, excellence, lifelong learning, integrity and accountability. 

• Manage special or project budgets as required and agreed with the Line Manager. 

• Undertake other tasks as reasonably requested by the Line Manager. 

PERSON SPECIFICATIONS 

Essential 

• Experience as a trainer and facilitator, ideally including in e-learning. 

• Experience and understanding of learning and development methodologies, adult learning (andragogy) and participatory learning methodologies, including designing and conducting LNAs, designing, delivering and evaluating face-to-face and e-learning events and revising/adapting training material.

• Experience of delivering or supporting the delivery of blended learning programmes, ideally using Moodle as the Virtual Learning Environment. 

• Experience of assessment of learning, able to track learning data, evaluate information from courses and share learning and statistics in an accessible format. 

• Relevant experience across the humanitarian-development nexus (international). 

• Excellent people skills and experience in the coordination of consultants, including effective cross-cultural communication and strong inter-personal skills. 

• Ability to influence, build and maintain networks and relationships, both externally and internally to achieve good results, representing RedR UK at a senior level to a high standard. 

• Good workload management skills and ability to use initiative to solve problems. 

• Willingness to undertake travel internationally to often insecure and difficult environments for periods of up to two weeks. 

• Excellent oral and written English language skills. 

Desirable 

• Qualification in Humanitarian Action, Disaster Management, Development Studies or similar. 

• Fluency in Arabic, French, Portuguese, or Spanish. 

• Field experience in humanitarian operations. 

• Business development & proposal writing experience. 

• Experience in working in MEAL. 

• Fluency and ability to deliver instructor-led online courses in a language other than English. 

• Experience of working with academic institutions on the assessment of learning. 

• Experience of working with authoring tools such as Articulate Rise and Storyline, Adobe Captivate, Camtasia etc.

• Experience of working with or managing institutional donors/private sector-funded projects. 

Job title: Grants Manager 

Responsible to: Head of Programmes 

Line Management: VRF Grants Coordinators

Contract type: Permanent 

Location: London – St Martin-in-the-Fields, Trafalgar Square. We offer flexible and hybrid working but office-based work will be essential on a regular basis. 

Salary: £42,000 per annum 

Main purpose of role: To manage the day-to-day running of our main grant programmes (the Vicar’s Relief Fund and the Frontline Fund), and lead on the practical implementation of any new grant programmes. Overseeing the grant management pathway from application process through to due diligence and record maintenance.

Main duties and responsibilities:  

Day-to-day grant programme management 

• Providing management support to the team of VRF Grants Coordinators. Ensuring grant processes are adhered to and troubleshooting queries when they arise 
• Ensuring data is handled correctly and the effective use of our grant management system 
• Acting as the first point of contact for Frontline Fund grantees 
• Managing the reporting process for Frontline Fund grantees, including The Connection at St Martin’s 
• Budget management for the Vicar’s Relief Fund and the Frontline Fund 
• Managing the day-to-day processes required by any new grant programmes 
• Ensuring our grant programmes meet full UK GDPR compliance and that funding agreements are met 
• Leading on the development and implementation of grant making processes that reflect best practice and encourage learning through our grant making 

Grant programme development 

• Providing project management support for new grant programmes (for example, cash transfers) alongside the Head of Programmes 
• Acting as a lead on the practical implementation of any new grant programmes 
• Working with the Impact Manager and the Head of Programmes to design new grant programmes or undertake grant-making activities that contribute towards our organisational goals 
• Proactively work with grant recipients to ensure that they have the support needed to utilise our funding so that it achieves its greatest value 

Other activities  

• Building relationships and partnerships with other funders 
• Working with the Impact Manager and Policy and Best Practice Manager to develop best funding practice and share it with other funders 
• Working with the Impact Manager to ensure monitoring and evaluation strategies are effectively implemented through our grant programmes 
• Working with the Partnerships and Participation Manager to ensure that our grant making processes are informed by the key stakeholders they seek to interact with (for example, frontline workers and people experiencing homelessness) 
• Supporting and developing the skills and knowledge of the grant giving team 

This is not an exhaustive description of the job. Aspects will change over time and the job holder is expected to contribute to its development and progression.

Person Specification 

Experience 

• People management
• Monitoring and evaluation 
• Grant management

Skills and abilities

Essential:

• Experience of delivering a grant programme
• Excellent organisational skills and ability to work independently and manage own workload 
• Ability to manage multiple projects with competing priorities 
• Experience in producing actionable and meaningful insights for operational and strategic decision-making
• Strong analytical, systems-thinking and problem-solving skills 
• Track record of liaising with and building relationships with a range of stakeholders at different levels
• Managing a team and encouraging a culture of learning 
• Experience of using grant management systems 

Desirable:

• Understanding of homelessness and related issues
• Budget management
• Track record of developing new grant programmes

How to apply 

If you are passionate about our work to address homelessness and would like to join the team as Grants Manager, please provide via our website:

• A current comprehensive CV outlining your key achievements in previous and current roles with details of two referees (who will not be contacted without your prior consent) 
• A covering statement (no longer than two A4 pages) supporting how you believe your skills and experience match the requirements of the role and person specification 

Deadline for receipt of completed applications: Sunday 14 August 2022 at 11.59pm. Interviews will be held at St Martin-in-the-Fields during the weeks beginning 22 and 29 August 2022.

Background

The International Rescue Committee (IRC) is one of the world’s leading humanitarian relief organisations. Founded in 1933 at the request of Albert Einstein, the IRC strives to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future.

Responding to the world’s worst humanitarian crises in more than 40 countries, the IRC delivers emergency aid, protects children, provides healthcare, prevents and responds to violence against women and girls, safeguards human rights and supports economic recovery.

International Rescue Committee, UK (IRC-UK)

The IRC’s global headquarters are in New York. Our affiliate European headquarters, IRC-UK, was established in London in 1997 to support the organisation’s global activities and in particular to diversify its donor base and be able to better advocate with European policy makers. IRC-UK comprises around 150 staff. In Europe, IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

IRC-UK

Our European headquarters, IRC-UK, were established in London in 1997 to support the organisation’s global activities and particularly to diversify its donor base and be able to better advocate with European policy-makers on behalf of the people we serve. 

Human Resources

The Human Resources team provides a comprehensive Human Resources service to UK and Europe based staff, compromising of a Director of HR, Head of HR Operations & Delivery, a UK HR team of 5 and HR counterparts in Europe and the US.

Whilst this role focuses on a UK based client group, the post holder also provides some HR support for staff in other offices in Europe. In this role you work as part of the wider Europe and Global HR team with HR colleagues in Belgium, Germany, Switzerland, and the US, working collaboratively as part of the wider team supporting and taking on tasks as required.

Purpose of the post

As HR Officer you provide comprehensive and customer focused HR support to recruitment and HR administration to IRC UK staff and managers. You are the first point of contact for existing staff and new starters, ensuring a smooth and welcoming onboarding process. You are also responsible for timely and accurate data entry, ensuring HR systems are kept up to date whilst contributing to continually improving HR systems and processes.

Working relationships

• Reports to HR Operations Manager
• Liaises with staff and managers across the organisation.
• Works as a collaborative member of the wider Europe HR and Global HR team.

Main tasks and responsibilities

Onboarding & Recruitment Support

• Provide administrative support to the full onboarding process
• Provide a smooth onboarding and induction process for new starters including completing recruitment checks, background ATC checks, delivering HR induction, adding new starters to relevant systems and benefits, acting as first point of contact for new starters
• Liaise with workspace colleagues as needed to support the onboarding process
• Use ATS system (Cornerstone) to generate online offers, gather onboarding paperwork from new starers and reporting for roles in the UK and other European offices if required.
• Liaise with colleagues in HR operations and HR support for updates to the onboarding process and paperwork when needed and to work on improvements or changes to reporting from the ATS system
• Provide administrative support to the full recruitment cycle when required, including  post job adverts online, manage candidates, manage interview schedules in liaison with HR Operationss Manager, Recruiter and hiring managers, book meeting rooms, schedule interviews and tests as required

Team Administration

• Provide professional administrative support to Director of HR, Europe including:
  • Coordinating diaries, organising internal /external meetings; judging priorities and proactively working through the many conflicting demands of the team
  • Administering and taking minutes in key meetings; disciplinary and grievance meetings and project meetings.
  • Handling basic correspondence with vendors and clients and all internal and external requests such as employee references in a timely and professional manner
  • Act as a reference point on purchasing, administrative training and financial matters

Administrative Processes, Record Keeping and Data Inputting

• Maintain current administrative processes across computer drives, Cornerstone, Workday and online file storage system Box – ensures processes, templates, forms and policies are reviewed regularly as agreed with the wider HR team are up to date, easily accessible and clearly documented
• Develop, recommend and draft new and revised processes, forms, templates and documents in discussion with the wider HR team
• Responsible for keeping all templates, forms procedures and policies up to date and ensures these are reviewed on a time basis
• Prepare and generate monthly, quarterly, year-end and all ad hoc HR reports as per set deadlines and distributes to identified stakeholders
• Ensure intranet pages are updated regularly, creating new pages as necessary and updating existing pages in coordination with the HR Operations Manager
• Generates letters including, offer, maternity, probationary; leaver letters in a timely and accurate manner, working across Cornerstone, Box, Workday and computer drives
• Audit all employee files on a regular basis according to schedule set by HR Operations Manager ensure all employees have all statutory paperwork and that information is in the correct place and up to date
• Keep organisational charts up to date and creates new organisational charts as required

• Performance Management: support HR Operations manager in monitoring mid-year and annual appraisal process, running reports for HR and for managers.
• Ensure files are archived regularly in accordance with schedule set by the HR Operations manager
• Produce monthly candidate and employee data reports in Excel and Power BI and present to HR Team

HR information systems

• Input all employee data into Workday for staff changes in UK, Belgium, Switzerland & Sweden in an accurate and timely fashion; liaises with HR systems team, keeps Head of HR and HR Managers in UK & Belgium, Switzerland & Sweden updated on all Workday changes
• Run and deliver HR metrics as requested by HR Operations Manager and Director of HR
• Administer online absence tracking system (eDays) ensuring staff are added/removed from the system in a timely manner

Payroll and pensions

• Assist with the preparation of the monthly payroll spreadsheet recording starters, leavers and amendments including any necessary supporting documentation.
• Contact point for staff in case of queries and changes related to payroll

Training & Development

• Coordinate trainings including, performance review training, unconscious bias training and other training sessions as required.
• Focal point for online learning portal, Kaya, supporting staff members to access and utilise the system
• Administer online training system (iHasco) ensuring staff are added/removed from the system in a timely manner to be able to access this external training through the internal online learning portal, Kaya

Person Specification

Essential

• Strong and experienced administrator with solid understanding of establishing and administrating effective administrative processes and procedures
• Experience of providing administrative support to recruitment processes
• Working in a pressured environment with conflicting priorities and without supervision; a can do attitude and organised approach
• Excellent attention to detail
• Excellent written and spoken communication skills
• Excellent IT skills, competent user of all Microsoft programmes with particularly strong Excel skills (intermediate to advanced level)
• Experience of working with HRIS systems for data entry and reporting
• Ability to work effectively within and across teams and build good working relationships.
• An interest and commitment to the work and mandate of the IRC.  
• Results oriented with a focus on delivering quality results for colleagues, managers and the organisation
• Receptive to feedback with a willingness to actively seek out feedback and learn from it
• Resourceful and solutions focused with a proactive approach to challenges, able to contribute to creative and innovative ideas for solutions to challenges
• Resilient and flexible, able to prioritise and organise in order to handle a varied workload
• Experience of using Cornerstone or Workday as HR Information Systems

• Experience of working in a complex organisation, ideally an international organisation or in the not for profit sector

Candidates must have the right to work in the UK.

The EMMA Partnership is a network of charities providing debt advice to people in the East Midlands, led by the Community Advice and Law Service (CALS). CALS is an independent advice provider based in Leicester.

We are looking for two experienced debt professionals to join our Quality Team. The successful candidates will be enthusiastic about providing high-quality debt advice, and about supporting others to success.

The role will encompass a range of quality activities, including conducting file reviews, delivering training, giving feedback to advisers and supervising trainee debt advisers.

The post holder will work remotely and from home, and will be required to travel throughout the East Midlands to conduct visits to EMMA partner organisations when safe to do so.

To apply, please complete the attached application form found on the CALS website. We will not accept CVs or applications in other formats.

Applications close at 9:00am on Monday 1st August 2022, with Interviews scheduled for the week beginning Monday 8th August 2022.