Rents And Service Charge Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.
About the Role:
As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.
About you:
- You bring experience working with young people in the community and in accommodation services.
- Your toolkit includes practical skills in motivation and coaching young people
- Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
- You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
- A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.
About Us:
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community.
Important Info:
Closing Date: Sunday 19th May at midnight
Interview Date: Interviews to be held on an ongoing basis at SHP Head office
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Housing Operations Manager
Watford, Hertfordshire
£55,000 - £65,000
37 hours per week
Do you want to make a difference? An exciting opportunity has arisen in our client's Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Housing teams in delivering proactive and customer focussed tenancy and neighbourhood services.
What’s the role?
As part of the Housing Department, you will use your leadership skills to help them deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to their customers.
The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment.
You’ll work effectively and proactively with colleagues to provide an excellent housing management service to their customers.
In this role you will need to:
- Ensure a high standard of customer service.
- Manage staff (both direct and indirect reporting)
- Deliver proactive, customer focussed housing management services, ensuring that they are continually improved to meet changing business requirements.
- Maximise our rent and service charge collection.
- Manage the housing budgets effectively.
- Deliver on the corporate targets.
What are they looking for?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management and knowledge of budget management and partnership working would be an advantage.
Essential:
- Significant experience of managing and developing staff
- Experience of setting and meeting challenging objectives.
- Excellent knowledge of Housing and related legislation, policy and good practice
- Extensive experience of arrears collection and ASB.
- You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.
- You will need to maintain a satisfactory basic level DBS check.
Desirable:
- Knowledge of shared ownership and leasehold management
- Educated to degree level or relevant experience
- Hold a CIH qualification
What can they offer you?
They know that people are their most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.
How they work
They are committed to embracing the most positive aspects of agile working. They take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in their communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.
The closing date is Friday 3rd May 2024, (but please note we reserve the right to close the vacancy early if we receive a large response).
Interviews will take place in the week commencing 13th May 2024.
- Job Title: Senior Finance Officer
- Location: Nottingham Office/Hybrid
- Salary: £25,000
- Permanent, 35 hours per week x 52 weeks per year.
This role is part of a small Finance team that supports the work of Headway - the brain injury association. The role is line managed by the Finance Manager and liaises with every team within the organisation.
What you will do
As a Senior Finance Officer, you will be responsible for maintaining all aspects of the purchase and sales ledgers for both the charity and retail company, supporting colleagues, and resolving queries from suppliers and customers. You will monitor the purchase invoice mailbox and online purchase invoice accounts, ensuring that all invoices are downloaded promptly and passed on to relevant colleagues for authorisation.
You will be responsible for recording all purchase and sales invoices on our accounts system, Exchequer and ensuring that all bank transactions are entered on a timely basis. You will also be responsible for preparing and entering key monthly journals, including but not limited to charity and retail income, charity merchandise sales, depreciation, credit card expenditure, pre-paid rent and service charges. The majority of this work will use our Excel linked auto-loaders, but some manual entry will also be required.
You will complete monthly supplier account reconciliations and be responsible for raising any concerns or discrepancies with the Finance Manager.
You will maintain the stock system for the online merchandise shop, updating it with new stock and prices, using the information from the system to create the monthly cost of sales journal.
The Senior Finance Officer will work with the Finance Manager to ensure that all monthly and month-end routines are completed in line with team and organisational deadlines and complete any other finance tasks that may be required.
About you
We’re open-minded & welcome all applicants who believe they can succeed. Though ideally, as a Senior Finance Officer you will:
- Have a passion for finance.
- Be a highly organised individual with a focus on precision and accuracy.
- Able to manage your workload autonomously.
- Driven by your ability to deliver on measurable outputs.
- Able to communicate effectively and confidently to colleagues throughout the organisation.
- Strong attention to detail able to consistently input accurate information into the accounting software.
- Be an active member of a small team and contribute to its culture.
- Have a professional approach to relationships and standards of work.
Benefits
As a staff member at Headway - the brain injury association you’ll have access the following range of benefits;
Financial security
- Competitive salaries
- Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
- Occupational Sick Pay Scheme – Increasing with length of service.
- Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for
Flexible working
- Remote working – for the majority of our roles we can facilitate fully remote or hybrid working.
- We understand that a healthy work-life balance is essential for our team to thrive. Headway - the brain injury association offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
Wellbeing
- You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
- Eye Test Vouchers
Holidays and leave
- You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
Benefits
- You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.
About us
Headway - the brain injury association plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway - the brain injury association is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway - brain injury association strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.
Embark on a fulfilling career with Headway - the brain injury association and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway - brain injury association, where every role plays a crucial part in empowering those on the path to recovery.
Safeguarding
At Headway - the brain injury association we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.
Equality, diversity and inclusion
We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.
We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.
Please don’t hesitate to cotnact us if you need support with the application or you would like a chat about what it’s like to work with us.
Thank you for your interest in Headway - the brain injury association and the Senior Finance Officer role - we look forward to getting to know you!
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year.
£25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Job Overview:
To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
Working Patterns are Monday- Friday 9am to 5pm
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team
Key Responsibilities:
- To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly
- To resolve and provide information on initial rent, housing benefit and service charge enquiries
- To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process
- To log and transfer complaints in accordance with Look Ahead's procedure and policy
- Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
- Data entry into IT systems and databases for reporting and performance indicators
- Provide support in the duties of the other administration roles within the team (including occasional reception cover)
- To ensure that all duties are carried out in accordance with policy and procedures
- To maintain files either in paper and electronic format to include all correspondence, certificates and documentation
- To produce correspondence or documentation to be sent internally or externally
- Attend internal and external meetings or forums to promote Property Services and Look Ahead
- Any other duties relevant within the team as and when required
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Approachable and open behaviour. Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Demonstrates significant confidence and high levels of self-esteem
- Is respectful, articulate, and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can doattitude
What you'll bring:
Essential:
- Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for an Agency & Partnership Manager to join our Landlord Services team located at our Head Office at Caledonian Road.
£55,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead currently manages approx. 1,500 units on behalf of other landlords. The organisation typically enters into housing management agreements and other deliver vehicles [e.g. leases], as part of a wider contract to deliver care and support service to Local Authority and Health commissioners.
Housing management agreements and leases place responsibilities on both the landlord and management agent to provide services to tenants and licences and ensure compliance across all associated legislation (landlord & tenant, statutory landlord compliance and health and safety). To ensure compliance, agreements set distinct responsibilities for setting and collecting rent and service charges and the arrangement for maintaining properties to agreed standards.
The Agency Partnerships Manager will be responsible for ensuring that Look Ahead operates efficiently and achieves full compliance in relation to our housing management agreements, leases and office licences. The post holder will also act as the main point of liaison for the different landlords (both social landlords and private rented sector) and also act as the main interface between the Landlord Services and New Business Teams in ensuring that new services coming over with housing management obligations are properly established and integrated into the service.
The Agency Partnerships Manager will monitor the financial performance of housing management agreements and will take a lead role in negotiating appropriate allowances with Landlords and ensuring the full costs of delivery, including dilapidations and handback arrangements are understood and factored into business planning/financial modelling.
Furthermore, the Agency Partnerships Manager will have a key role in ensuring that operational service understand their responsibilities and will ensure a structured approach to quality monitoring and that Look Ahead/ Landlords are fulfilling their obligations.
The right candidate for this role will have the ability to travel.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Management and Leadership Accountabilities
* Promote a culture that allows for service improvement whilst acting as a role model for Look Ahead's values and behaviours.
* Provide effective leadership to Agency Officer and wider operational colleagues.
* Ensure that all resources are utilised effectively and deliver best value when overseeing work in your area of responsibility.
* Develop positive relationships across the directorate and wider organisation and ensure approach is in alignment with the mission, vision, and strategic objectives.
* Perform any other duties as reasonably requested by your employer.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
What you'll bring:
Essential:
* Broad knowledge and experience in a Housing and Support environment
* Proven management experience in Housing Management
* Excellent communication skills both written and verbal and a proven ability to influence senior stakeholders and customers
* Experience of working with other landlords or agencies
Desirable:
* Qualification in Housing Management
* Knowledge of commercial or Intermediate lettings
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
The Hammersmith and Fulham service comprises of one high support hostel and two medium support hostels, housing 24 people experiencing mental ill health who may also have other complex support needs including substance use and offending behaviour or who may present with behaviours which can challenge.
About the role:
The primary role of the project is to enable clients to understand their emotional and mental health needs and manage these effectively. The Project Worker will also support clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment, by completing comprehensive needs and risk assessments with clients and identifying short-term objectives.
The projects provide support 24 hours a day and are staffed by a Night Concierge and Project Workers, this requires regular weekend working. All work undertaken will be in line with planned support. Staff are responsible for making sure that clients are actively involved in the process and that the support offered is full and holistic.
About you:
- Demonstrable experience of working with people experiencing mental health problems and other complex needs.
- A demonstrable understanding of Mental Health Legislation and how it can be applied.
- A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this.
- A working knowledge of Housing Management as applied to a residential setting, and an understanding of the rights and responsibilities associated with various forms of tenure including excluded licenses.
- A demonstrable understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion.
- A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.
- A proven ability to create and deliver SMART action plans with clients through high quality risk and needs assessment.
- A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payment.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 28th April at midnight
Interview Date: Wednesday 8th May via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
We're seeking a skilled and dedicated individual to join our team as a Young Person’s Worker. In this role, you will play a vital role in providing support to at-risk young people who are experiencing homelessness.
Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.
About the Role:
As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.
About you:
- You bring experience working with young people in the community and in accommodation services.
- Your toolkit includes practical skills in motivation and coaching young people
- Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
- You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
- A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Thursday 2nd May @ midnight
Interview Date: Monday 13th May or Tuesday 14th May
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
We're looking for a Voids and Project Manager to join our Landlord Services team in located at our Head Office currently located in Westminster and moving to Caledonian Road this year.
£40,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Overall Purpose
Voids - Each year, Look Ahead collects c£21m of rent and service charge from the c3,000 units of property that we own and manage. This amount represents roughly a third of Look Ahead's annual income and therefore it is essential for us to maximise occupancy rates within our properties.
This is a varied opportunity that will see you managing the completion of all void works and ensuring that all properties are let within our Corporate deadlines. Look Ahead manages approx. 1500 units on other landlord's behalf, of which there are approx. 35. You will therefore have strong organisational skills and have the ability to build rapport with our landlords. We also operate across London and the Home counties, and the successful candidate will need to familiarise themselves with our stock quickly and establish effective working relationships with the teams on the ground.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
To promote the concept of enabling customers to make best use of the housing options available to them including social and private lettings.
To work closely with Operational colleagues to ensure that void properties are let within Corporate timeframes.
To oversee the temporary accommodation services and private lettings service and to ensure that the appropriate standards are maintained.
To plan and co-ordinate all re-housing activity and liaise with the Void team.
To ensure all lettings are made in accordance with legislation.
To train and regularly update the training of existing, new and temporary staff, in procedures relating to void management and lettings.
To draft and present reports as requested.
To record all actions, communication requests and received documentation relating to customers promptly on the computerised system.
Undertake regular checks on the information held on the system to ensure that all records are accurately held and allocations are given the correct priority.
To support the Head of Housing in shaping the successful delivery of projects, simple and complex, ensuring good governance and methodology is adhered to throughout the project lifecycle whilst working to embed a culture of continuous improvement.
To support the Head of Housing in leading the delivery of projects ensuring they are comprehensively planned, realistic, efficiently resourced and deliver agreed benefits. Ensure that project activity is integrated, and dependencies identified, understood and managed.
To create and maintain project documentation throughout the lifecycle of the project including Gantt charts, Project Cost records, Highlight Reports, SLT project updates.
for the full list please see our website
About you:
Proven track record of delivering high quality customer service in a Housing Management setting within the Social Housing sector.
Detailed knowledge of Landlord and Tenant Law.
A minimum of 2 years' experience of managing the end-to-end void management processes.
A minimum of 2 years' experience of multi- agency working.
Excellent IT awareness, knowledge of IT and solutions best practice.
Essential:
Proven track record of delivering high quality customer service in a Housing Management setting within the Social Housing sector.
Detailed knowledge of Landlord and Tenant Law.
A minimum of 2 years' experience of managing the end-to-end void management processes.
A minimum of 2 years' experience of multi- agency working.
Excellent IT awareness, knowledge of IT and solutions best practice.
Desirable:
Ability to make difficult judgements.
Able to negotiate with other managers internally and externally to achieve operational objectives.
Ability to be professional at all times when dealing with colleagues, internal and external stakeholders.
Excellent team player who can work flexibly to meet business requirements.
Experience of full project lifecycle and ability to demonstrate successful management of business and technical projects in a dynamic business
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Post: Support Worker
Hours: Full time. Average waking hours: 32 per week plus a maximum of 92 sleeps per calendar year OR 32 per week plus a maximum of 52 sleeps per calendar year
Continuous rolling rota over 365 days (Christmas and New Year shift cover are allocated separately.)
Salary: Starting at £23,255 – £28,567 (annual increments subject to successful appraisals) (dependent on which job role)
Place of Work: Bolton, Greater Manchester
Reports to: Project Manager
Our Vision:
Backup North West believe no young person should experience homelessness. For the young people that do, Backup aims to be an outstanding provider of high quality, holistic housing and support services.
Purpose:
· To provide high quality support and accommodation for homeless young people aged 16-25.
· To enable an introduction to independent living, while offering a safe environment to live and learn.
· To prevent homelessness and reduce risk.
Works with:
Externally:
Local Authorities, Landlords / property owners, Benefits Agency, Housing Benefit, Maintenance Departments, Police, partner and potential partner voluntary agencies offering complimentary services, young people aged 16-25 years.
Internally:
Project Manager, Senior Managers, Business Support Team, other BACKUP schemes and teams and colleagues.
Key Responsibilities
Building resilience within young people
Provide a comprehensive support and service that meets the highly quality standards set by BACKUP.
Support Work
Provide Staff Support
Participate in promotional activities, fundraising and other outings and activities with residents
Rent and Income Management
Provide Financial Support
Provide Premises Management
Maintain Information systems
Flexibility
Policies & Legislation
No CV's please
The client requests no contact from agencies or media sales.
We are looking for a Chief Officer who will be responsible for the day to day running of the charity as well as working with the Trustees to take the organisation forwards. The successful candidate will have experience of working with adults with learning disabilities, will have skills in finance, management and IT, and will enjoy working in a busy environment where there are changing demands and priorities throughout the day.
At Oak Tree Farm we are committed to providing a high quality, supportive environment where adults with learning disabilities, our Team Members, are the centre of everything we do. The farm has livestock, growing fields, greenhouses, polytunnels and a tearoom as well as craft rooms, a cottage garden, pottery and shop. Our Team Members are involved in every aspect of life on the farm and the farm is firmly embedded in the local community with Team Members providing gardening services to local people as well as volunteering on the Sandon Estate.
Oak Tree Farm provides a unique rural working environment where people with learning disabilities gain the skills, independence and confidence to take
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit a Supported Accommodation Administrator to provide a welcoming environment and lead on the administration of systems that enables the Supported Accommodation services to operate effectively including: housing management, referrals, financial management and health and safety. This is an exciting role in our Supported Accommodation team that will be the first point of contact for the hostel and input information on the client database in order to ensure that all staff have timely and accurate information about residents. You will also assist the Registered Manager in recording and reviewing documentation in relation to the Supported Accommodation (England) Regulations 2023 and our registration and regulation under OFSTED. In addition to this, you will process voids (vacant rooms) in line with housing management procedures, ensuring that rooms are cleared and liaising with the Facilities Manager to ensure that rooms are habitable as soon as possible.
Please refer to the job description for further information.
In your application form, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.
Please note that the hours for this role are 8am-4pm Monday-Friday.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.
Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.
The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.
You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
The successful candidate needs to be able to meet challenging targets for arrears and voids, have excellent problem-solving skills and be prepared to “go the extra mile”.
The role is based on site at two of our young people's schemes- visiting customers in their homes and having a presence in the community. This role covers Bracknell Forest in Berkshire, the Royal Borough of Windsor and Maidenhead region.
This role is a Fixed Term Contract, lasting 6-9 months.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you’ll do:
• Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
• Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
• Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
• Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
• Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
• Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
• Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
• Serve accurate notices for possession, complete court paperwork and represent Look Ahead in court cases in the county court.
• Requesting rent adjustments and repayment of housing benefit over-payments
• Ensure that there are effective and on-going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions and local police.
• Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services.
• Act as the lead role for void management in services – ensure void inspection forms are completed, void reporting systems are maintained and that there is effective liaison with the organisation’s void team and contractors. Ensure that void turnaround times are in line with Key Performance Indicators and post inspections are completed and reported.
• Support local staff to ensure occupancy levels at the service are as high as possible and escalate issues where necessary.
• Lead on ASB enforcement across the portfolio ensuring early intervention techniques are utilised. Ensure timely and appropriate actions is taken against perpetrators including issuing warnings and serving notices where appropriate.
• Maintaining systems and spreadsheets associated with all housing management functions and producing reports and data where requested.
• Act as the lead role for reporting repairs in the service both in communal areas (internal and external areas) as well as in customer rooms. Ensure all works are post inspected and reported. Liaise with contractors to ensure access is granted.
• Act as the lead officer in completing all required compliance tasks within the service including call point and fire alarm checks, fire door checks, fire evacuation drills, health and safety inspections, carrying out living standard checks. This list is not exhaustive.
• Make sure all compliance records are maintained to a good standard and that KPIs are being met. Liaise with the scheme manager regarding underperformance against compliance targets.
• Participate in team meetings, 1:1 meetings with the manager and undertake any training required for the post.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
• Adhere to all the policies and procedures of Look Ahead Care & Support, those specific to the project including any statutory requirements.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Approachable and open behaviour. Can work independently and as part of a team.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Exercises decisions and discretion in a non-judgmental manner.
• Is assertive and will challenge others.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments.
• Demonstrates significant confidence and high levels of self-esteem.
• Is respectful, articulate, and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.
• Committed and passionate about improving the life chances of vulnerable customers.
• Ability to cope positively with challenging and diverse behaviour.
What you’ll bring:
Essential:
- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.
Desirable:
- 1-2 years’ experience in housing management.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a Housing & Income Officer to join our Landlord services team located at our Head Office moving to Caledonian Road this year.
£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.
Managing a patch of 400+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience.
Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage.
In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time.
Fixed term contract of 6-9 months
Needs to be able to travel, some homeworking but priority is out on site visiting customers in their homes and having a presence in the community.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency
Ensure that the rent collection function is carried out both sensitively and in a timely fashion so as to avoid the build up of excessive arrears and record all case details accurately.
Ensure that all sign ups within the defined patch are done accurately on the correct type of tenancy and at the correct rent and service charge levels.
Prepare files and documents for legal action and present cases in County Court hearings for possession claims, money judgements
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.
A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.
A willingness to "go the extra mile" when working with our customers
What you'll bring:
Essential:
Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Field Lane Job Description
Job Title: Senior Finance Coordinator
Salary: £37,500 plus Study Assistance
Responsible To: Finance Manager
Hours: 35 Hours per Week
Annual Leave: 25 days per annum
Location: Head Office – London Near Victoria
Job Purpose
To manage the day-to-day accounting and financial tasks, ensuring accurate recording of financial transactions, and providing support in the preparation of financial reports. This includes processing of both purchase and sales invoices and the reconciliation of the books of prime entry. You will assist senior members of the finance team at month end and year end.
Main Duties
1. Go through relevant financial procedures as necessary with new staff.
2. Set up and train new starters on the purchase order system.
3. Review and post all monthly petty cash and prepaid card returns per the management accounts timetable.
4. Maintain the Purchase Ledger making any changes necessary such as name and bank details with the necessary correct documentation.
5. Maintain the Sales Ledger making any changes necessary such as name and bank details with the necessary correct documentation.
6. To clear accounts payable queries daily
7. Answer queries via telephone and e-mail relating to creditors and payment of invoices.
8. Reconcile monthly the balances on the creditor ledger and supplier statements.
9. Prepare BACS run with supporting documentation
10. Document processes used in the Finance function to support the ongoing development of the department and ensure that potential efficiencies are maximised.
11. Support the of Director of Finance with the Business Partnering approach to non finance colleagues.
12. Reconciling the Aged Debt report at month end to the General Ledger ensuring all payments are allocated and providing notes on any outstanding debt and action being taken for recovery.
13. Collecting Payment and managing the credit control function for both Field Lane and Fun.
14. Ensuring all Fee invoices are properly raised accurately for all Client Services
15. Ensure all rent and service charges are billed accurately.
16. To act as a point of reference for guardians when it comes to invoices queries and rent and service charge increases.
17. Produce weekly report showing voids per project and distribute to senior management team.
18. Produce monthly analysis showing the fees received compared with fees expected by client and to raise any adverse variances with the director of finance.
General
· Complying with Field Lane’s policies and procedures at all times.
· Covering and supporting other members of the team as necessary.
· Attending and participating in team meetings and other meetings as required.
· Being proactive in reflecting on own performance and identifying and acting upon areas for improvement and development.
· Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by your line manager or other senior colleagues.
Person Specification
We need you to provide a covering letter to give evidence with supporting examples of how you meet the requirements in each point listed below.
Experience
· A formal finance qualification, or evidence of a significant period of study towards one.
· Experience of databases for the purposes of inputting and extracting information, report writing and design
· A proactive attitude
· To have demonstrable experience of working across multiple financial disciplines within a busy finance department
· Liaising with banks & auditors.
Skills, Knowledge and Abilities
· Willingness to undertake training and continuing professional development.
· Advanced experience of Excel spreadsheets skills including the use of and knowledge of complex formulae set-ups.
· Ability to plan, manage and organise own workload.
· Good interpersonal skills and an ability to communicate with staff at all levels across all departments.
· Team working.
· Computer literate, including Word, Excel, and Microsoft Office.
· Excellent written and numeracy skills.
· Sound analytical skills and the ability to apply those skills to problem solving.
· Adaptable to different situations
· Positive attitude towards disability.
· Commitment to the principles of equal opportunities and diversity
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
SARSVL is looking for a highly skilled and experienced, self-employed charity finance professional to manage the day-to-day running of all financial aspects of the Charity’s work, in the freelance role of Finance Support Contractor. The role includes bookkeeping, financial reporting, accounting, banking and Company Secretarial work for the Charity.
We are a specialist voluntary sector organisation offering a range of services to women, girls and non-binary people (who feel our woman-centred approach is right for them) who’ve been through child sexual abuse (CSA), rape or any kind of sexual violence at any time in their lives.
Hours are flexible to reflect the workload at a particular point in the Charity’s year, but the current incumbent works on average about 20 hours per month. The role is home-based, with willingness and ability to meet in person in Leeds city centre up to 6 times per year (negotiable)
Fee level and fee payment arrangements will be discussed with the successful applicant.
Information about the Charity, the finance role, and how to apply are detailed in our application pack, which can be found on the recruitment page of our website.
If you decide to apply, please provide both an up-to-date CV and a SEPARATE expression of interest letter, which includes:
- The relevant knowledge, skills, experience and other attributes you will bring to the role (with reference to the person specification provided, preferably addressing the requirements in order, with sub-headings, to support the assessment process)
- The contact details for two other organisations or businesses you have provided with similar services, from which we can secure references
- The indicative details of your usual hourly charging rates
IMPORTANT: Applications that do not include a letter will not be considered.
Interviews will be held online and/or in person on Tuesday 7 May 2024.
The client requests no contact from agencies or media sales.