Resettlement Manager Jobs
Somewhere to shelter, feel safe, leave your possessions and put down roots is one of the most fundamental requirements for human beings, here at Threshold Housing Link we are supporting over 80 service users to do just that.
Our Mission:
To end homelessness. To help vulnerable people create a better life and independence.
Our Aims:
1. To prevent homelessness in Swindon
2. To alleviate the associated social exclusion of homelessness and actively assist recovery from its effects
3. Influence policy that affects homeless and socially excluded people
Job title: Resettlement Manager
Reporting to: CEO
Salary: Between £40,000-£45,000 per annum, dependent on experience.
Location: Swindon
About Threshold
Threshold Housing Link is the leading homeless charity in Swindon, Wiltshire, committed for over 50 years to providing shelter, support and advocacy for individuals experiencing homelessness. We believe in creating a society where everyone has a safe place to call home. Our mission is to address the root causes of homelessness and empower those in need to rebuild their lives with dignity and respect. We are dedicated to making a significant and lasting impact in the fight against homelessness.
Our key services are:
Ø Resettlement support
Ø Floating support
Ø Street outreach
About the role
You will work closely with our new Chief Executive Officer (CEO) and senior management team to ensure good outcomes for our service users during an ambitious expansion programme.
As an experienced and compassionate Resettlement Manager, you will lead our team of Homeless Project Workers and spearhead the transformation of care for service users in our properties. You will bring a strategic and innovative approach to addressing homelessness, with a focus on empowering individuals to achieve long-term stability.
Closing date for applications:
16 May 2024.
This post is subject to a Disclosure and Barring Service (DBS) check. Right to work in the UK essential.
ABOUT THE ROLE
We are hiring an Area Manager to provide management and oversight for services which span across the Royal Borough of Kensington and Chelsea (RBKC). Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites. You will have the overall responsibility to deliver the highest standards of service quality, performance and improvements across your services through excellent leadership and embodiment of our SIG values.
As the Area Manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:
- Deputy Manager x 3
- Activities Coordinator x 1
- Resettlement Manager x 1
Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area
The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift
ABOUT THE ROLE
We are looking for a Bid Manager and Writer to join our Bid Team, which is part of the wider Development, Marketing, and Communications Department! You will support the delivery of effective business development strategies and activities to achieve organisational growth and to enhance our existing services!
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
You will be responsible for leading on specific competitive tendering and bidding processes on behalf of the group, writing high-quality competitive tenders and proposals, understanding the current market and feeding information to guide strategic planning, and supporting colleagues within the wider group to develop products, funding bids, and proposals!
Working Pattern: 37.5 hours per week, 09:00 - 17:00 Monday to Friday, based in our central office in Islington, with flexible work from home available. You will also be expected to travel across London and the South East, as well as our other locations to attend market engagement and bid related activities and attend regular service visits.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT YOU
We're looking for a passionate writer, someone with previous experience writing bids and/or proposals, securing new or existing contracts. We're looking for an effective communicator, with a high attention to detail and quality. You will be passionate about what we do, supporting vulnerable people and understand the complexities of their backgrounds.
We're looking for a self-starter, someone who can form effective purposeful relationships within the organisation and externally, someone innovative, creative, and able solve problems to support our growth!
OVERVIEW OF KEY RESPONSIBILITIES
Bid Writing and Management
- Lead in all elements of the bidding process which includes writing competitive bids within strict deadlines.
- Identify, research, and communicate opportunities and needs across the organisation, working proactively with colleagues at all levels to identify fundable initiatives.
- Host internal and external briefings and liaise with relevant teams to develop compelling bids which are fit for purpose, realistic, and aligned with organisational needs and aims.
- Lead the development of specific bid responses which includes the structure, content, and responses. Ensure tenders are submitted on time and achieve the highest scores by the evaluator(s).
- Develop and manage an internal network of subject matter experts and bring them into the development and writing process as required.
- Support colleagues in developing presentations, and briefings.
Partnership Building
- Build and maintain effective stakeholder relationships internally throughout the organisation and externally with external partners and organisations.
- Represent Social Interest Group and our subsidiaries in market engagement and events online and in-person and support with all aspects of enhancing and developing our brand.
Organisational Growth
- Identify priorities from strategy and business plans, translating growth plans into effective practices aligned to SIG’s mission, vision, and values.
- Collect and share information relevant to teams involved in Mobilisations and TUPE’s for won bids. Ensure communication is clear, and concise, providing a logical strategy and direction to follow to ensure a smooth transition for new contracts.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Previous experience in a similar role with similar responsibilities, this includes a track record of securing new bids and/or retaining existing contracts
- Previous experience in bid/proposal writing, reviewing, and editing
- IT Proficiency, ability to learn new software programs, experience in Microsoft, including Word, Excel, and Outlook
- Ability and willingness to travel and attend market engagement events and to visit services to gain greater understanding of what SIG offers and to inform teams of relevant tender responses
- Ability to create and write engaging content, with proofreading skills
- Proven ability to prioritise and juggle multiple tasks and competing priorities within a fast-paced environment
- Excellent communication skills both written and oral and ability to build relationships
- Ability to review large amounts of information and research materials to inform model development and shape tender responses
- Proficiency in navigating tender portals
What we would like, but not essential:
- Previous experience managing the full bidding process end to end from pre market engagement and contract notification, through to award
- Previous experience working in the same or similar sector
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
About You.
Are you passionate about communicating a message of hope and transformation that will engage current donors as well as recruit new supporters in financing our work to welcome and empower refugees and asylum seekers?
Are you a team player who can work well with others, whilst also being a self-starter who can show initiative?
Are you creative, with a flair for communicating in a way that is striking, personable and engaging?
Are you meticulous in written communication, with a keen eye for grammar, spelling, and structure?
Are you comfortable working digitally, embracing new developments in tech?
Are you an exceptional communicator looking for a new challenge in a supportive, dynamic team?
If that describes you, then you sound like the perfect fit!
Context of the role.
The successful candidate will be guided by the Communications & Fundraising Officer to communicate the experiences of refugees and asylum seekers and demonstrate the impact of Upbeat Communities to our supporters and followers, as well as to new audiences. They will have a positive attitude and love communicating what we do as a charity.
The role can mostly be done remotely; however, it will be required for the candidate to travel to our base in Derby a minimum of 1 day a week to stay connected to the team, and for team meetings and training as and when they occur.
About us.
Upbeat Communities was founded in response to the needs of refugees arriving in the UK and the stories they shared of their lives and their journeys. Through building relationships with those from refugee communities we were able to identify their needs and the best ways to respond.
One of the best resources a refugee can have to help them settle in their new home is a good social network. Relationships and connectedness can help overcome the many challenges faced by those seeking refuge. With this aim, we want to help connect refugees into community.
Our name reflects our vision to see thriving, positive communities where refugees can contribute and make the most of opportunities.
We greet new arrivals with our Welcome Boxes befriending project. We offer free English classes and community activities to help refugees (adults and children) integrate. We empower refugees to rebuild their lives through Host Derby (temporary accommodation), mentoring (careers guidance) and the UK Refugee Resettlement Scheme, which local authorities contract us to deliver. We also empower the local community through awareness raising.
Our organisational values, lived out by our staff and volunteers, are:
We work to WELCOME. We create COMMUNITY. We are inspired to act with INTEGRITY. We exist to EMPOWER. We are committed to CREATIVITY. We run on RELATIONSHIPS. We are proud to be PROFESSIONAL. We have COMPASSION at our core.
Upbeat Communities' Christian ethos is the motivation for starting and the basis for our values. Jesus's primary message was 'to love your neighbour as you love yourselves'. We seek to embody this by showing love and compassion to refugees who have been displaced by war, conflict, or persecution. Many of our team are Christians but we are eager to build a team that is representative of the diverse nationalities, faiths, and life experiences of the communities we work with.
Main duties and responsibilities:
Content creation
- Creating written and visual content for social media and our website.
- Finding useful resources, articles, and news to be shared on our website, blog and social media.
Social media and website
- Day-to-day management of Upbeat’s social media accounts including creating and scheduling content, replying to messages, and interacting with followers.
- Updating the website with relevant images, statistics, and news.
Supporter stewardship
- Following Upbeat’s donations process, ensure donors are thanked in an appropriate and timely manner, and that all communications are logged on to our database (Donorfy).
- Researching local fundraising or awareness-raising opportunities and events.
Other
- Working with Upbeat’s Communications & Fundraising Officer on larger-scale fundraising campaigns throughout the year, as well as the communication of these campaigns.
- Making an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
- Being committed to and working in accordance with Upbeat’s values and ethos, as well as adhering to all organisational policies and procedures.
Person Specification:
We are looking for an exceptional candidate who can demonstrate the following qualifications,
experience and skills.
Qualifications & Experience
- Demonstrable experience of excellent use of the English language, particularly written.
- Experience of a wide range of communications, marketing, and media.
- Experience managing social media accounts.
- Evidence of past written work that can be presented on request.
- Experience of creative work e.g. graphic design, video editing or photography.
- Confidence writing lively, compelling copy.
- Experience of working collaboratively, especially in small teams.
Skills and attributes
- Compassionate and excited to have the opportunity to work alongside refugees.
- Team player who can work well in collaboration with others.
- Excellent use of the English language, with a keen eye for grammar, spelling, and structure.
- Creative.
- Comfortable in connecting and networking with a wide range of people using a broad variety of communication methods.
- Ability to speak about the needs, work, and vision of Upbeat Communities with passion, accuracy, and clarity.
- Well organised and able to manage and prioritise workloads.
- Strong understanding of technology and information systems relevant to the role (e.g. Microsoft 365, Donorfy, Mailchimp, Typeform, Squarespace and Meta Business Suite).
- Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.
- Excellent interpersonal skills. Diplomatic, articulate and the ability to forge good working relationships with colleagues.
- Proven ability to write succinct, intelligent, creative copy that can be used for fundraising and communications.
- Meticulous attention to detail.
- Understanding of cultural diversity and the ability to work with people from a range of different cultures.
Other:
- Knowledge of the needs of refugees and commitment to their support, wellbeing and empowerment.
- Commitment to Upbeat Communities’ Christian ethos and values.
- The right to work in the UK.
What we offer as an employer:
We think Upbeat Communities is a great place to work. Here’s what we provide for our staff:
- 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
- Flexible working to promote a good work / life balance.
- Opportunities for continued training and development.
- Annual team retreat to recharge, re-envision and build relationships across the team.
- Regular support and supervision.
- Competitive pension scheme (5% employer contribution matched by 5% employee contribution).
Empowering individuals and families to thrive as they rebuild their lives.
The client requests no contact from agencies or media sales.
We are seeking to recruit a skilled and dedicated individual to join our team as a Specialist Multiple Disadvantage Worker at Lewisham Vulnerable Adults Accommodation Service.
In Conjunction with the Service Management, you will work dynamically to deliver a high-quality support service to people in the borough of Lewisham with a range of complex and enduring needs.
You will have experience of providing intense support to a small caseload of clients with multiple disadvantages. The successful candidate will have skills and experience of working in a psychologically informed way to achieve the best outcomes.
About the role:
As a Specialist Multiple Disadvantage worker, you will have experience of intensively and skilfully managing a small caseload of clients.
In the role of Specialist Multiple Disadvantage Worker, you will be expected to work in conjunction with the Team Manager to manage all referrals and assessments in a timely manner to ensure all assessments are conducted in a skilled and sensitive way to encourage potential clients to openly discuss their strengths as well as their deficits.
As a Specialist Multiple Disadvantage Worker, you will be responsible for the delivery, and evaluation, of a range of Life Skills, and Recovery workshops and activities to support our clients' skills acquisition. To give support and guidance to project workers in relation to best practice standards for supporting homeless people with multiple disadvantages and complex needs.
The Specialist Multiple Disadvantage Worker will have skills in effectively liaising and building good relationships, with external and internal stakeholders to keep a satisfactory level of appropriate referrals.
About you:
-
An understanding of best practices in supporting people with complex needs and an ability to support and guidance colleagues.
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The ability to effectively and intensively case management a small case load of client with complex needs. Also, can create SMART support plans and effectively assess risk.
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Experience and commitment to working flexibly and creatively to response to changes in sectorial best practice, external environment, organisational requirements, etc.
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Experience of working with or supporting vulnerable people with support needs around any of the following issues; rough sleeping, mental ill-health, physical health, neuro diversity, problematic substance misuse, ex- offending.
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To have a non- judgmental approach to working with clients who have multiple disadvantages, to promote a strength –based approach and an understanding of and commitment to Equity, Diversity, and Inclusion.
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To have formidable team working skills and interpersonal skills, with the ability to work collaboratively with external and partners, and stakeholders.
- A willingness to work outside standard office hours as and when requires.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 12th May at Midnight
Interview Date: Wednesday 21st or Thursday 22nd May
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We have an exciting opportunity for a Head of Compliance, Risk and Audit to join the wider Compliance, Audit and Risk team at SIG! You will have the overall responsibility of keeping participants, residents, and staff safe. The team manages the development, monitoring, and reporting of several areas including but not limited to accidents, incidents, and near misses (AINMs), safety reviews, safeguarding, whistleblowing, complaints, policy and procedure, health and safety, internal audit, business continuity planning and data protection.
As The Head of Compliance, Risk and Audit, you are the lynchpin of the wider team, linking strategic vision with solid and accountable implementation. You will be responsible for developing the team in the broad space of compliance as well as in their own areas of specialism, ensuring that a transparent and accountable compliance framework is implemented and embedded in line with regulatory and legislative change.
Working Pattern: 37.5 hours per week, Monday to Friday. At least 2 days per week in central office (Islington) and our services which are in and around London, Brighton & Hove, Kent, Havering, Bedford, Luton, Nottingham, and Liverpool.
The additional 3 days can be worked from home. You may at times be required to visit a service more than 2 times within a week.
Our Central Office is based a 10 minute walk from Highbury and Islington station, Angel station is a 15 minute walk away
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT YOU
We're looking for someone who is methodical and detail oriented in their approach, who is a compassionate leader, able to set an example of our values (Ambition, Empowerment, Transparency, Inclusivity). You will have an in-depth and broad knowledge of all areas of compliance, with a background in health, social care or housing. You will be required to have excellent report writing skills, with the ability to coach and support others, able to influence a process led culture in respect to your area, and a keen interest in continuous improvement of services and a positive safety culture!
OVERVIEW OF KEY RESPONSIBILITIES
- Line Management and leadership throughout employee lifecycle this includes; Recruitment, Onboarding, Inductions, training, support and supervision, relations, wellbeing support, and other areas.
- Formalise Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) to monitor objectives.
- Provide both line management and professional consulting using best available forums and mechanisms, including meetings, support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
- Deputise for the Director as required.
Safeguarding, Audit, and Compliance
- Oversee the compliance audits across departments and services, providing support, and follow up with operational teams on a regular basis.
- Oversee the Safeguarding infrastructure, deputising for the designated safeguarding lead (DSL) as necessary. Oversee complaints and other processes and develop these to ensure they are safe, fair, equitable, and fit for purpose.
- Support services with commissioner led quality assurance framework (QAF) inspections and those registered with the CQC to maintain their portfolios and ensure they are ready for inspection at any time to retain their registrations.
- Promote and support a positive whistleblowing culture, assist Champions, People and Culture, managers and the audit and compliance team on concerns raised and ensuring the whistleblower is protected.
Reporting and Analysis
- Attend and develop AINMs review meetings for maximum impact in terms of positive safety culture. Ensure the lessons learned from AINMs reviews, safety reviews, and safeguarding concerns are shared and feedback loops are closed.
- Review the collation and analysis of AINMs and Safeguarding alerts, developing the Audit and Compliance team, as well as other operational teams in reflection and root cause analysis
Data Protection
- Monitor the use of external data protection and compliance partners to ensure we maintain ICO requirements and maintain our Data Security Protection Toolkit Certification.
- Monitor and ensure integrity in document control, policy, and procedures as they are developed, reviewed, and published.
- Understand and support an Information Security infrastructure alongside additional teams in the organisation and support Managers and teams with training and challenges where necessary.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to JDPS attached for more info
KEY CRITERIA
What we are looking for:
- Proven experience in complaints and incident handling, safeguarding, data protection, and audits
- Proven experience in governance systems and structures which can include auditing, risk management, investigations, complaint handling, policy, procedure, and report writing
- Experience and/or ability to coach, develop, and manage direct reports
- Background in health, social care, criminal justice, and/or supported housing systems
- IT Proficiency, ability to learn new software programs, and ability to confidently use and utilise Microsoft programs
- Adequate understanding of the importance and mechanics of document control and writing policy and procedure
- Working knowledge of health and safety processes and procedures
- Ability to write reports in a clear, readable format
What we would like, but not essential:
- Knowledge of the ISO9001 QMS System
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Refugee Resettlement Team Leader M519
Salary: Grade SO2 - £34,834.00-£36,648.00
Term: Fixed-term until 31st March 2025, with possibility to extend
Working Hours: Full-time (37 hours per week)
Charnwood Borough Council in Leicestershire is an ambitious and dynamic organisation with a strong focus on supporting communities, looking after the environment, and creating a thriving economy.
We are customer focused, both internally and externally. We are looking for the latest member of the CBC team to deliver our aims and values.
An exciting new opportunity has arisen to lead the Refugee Resettlement Team to deliver an effective service across Leicestershire and Rutland.
The role
The Refugee Resettlement Team Leader will be responsible for the day-to-day management of the refugee resettlement service, ensuring newly resettled households receive effective support from the service and external organisations to enable them to live independently in the UK.
You will train, support and motivate staff and you will regularly monitor performance to ensure service standards and targets are met.
You will develop, implement and review tailored support plans across the service, working within a multi-agency framework to ensure a coordinated and consistent response to resettlement. You will engage and consult with households supported by the service to ensure their needs are met.
So, if you have:
- Experience of delivering a support service to vulnerable people;
- The ability to motivate, manage and develop staff;
- Experience of developing, implementing and reviewing a support package;
- Strong time management, organisational and planning skills with the ability to meet deadlines whilst ensuring quality of service;
- Excellent knowledge of refugee resettlement schemes and statutory services available to resettled households, then this role might be for you.
Please note that this job requires the post holder to work across the County and Rutland and attend meetings at various different locations.
The successful applicant will be subject to an enhanced DBS check.
Secondments will be considered, please ensure you have your Line Manager’s approval to apply.
What we offer
There are many benefits to working with us. The Council offers generous annual leave of between 22 and 27 days of leave depending on length of service, plus bank holidays; agile working for many roles; opportunities for professional development linked to many roles, and access to the Local Government Pension Scheme.
The Council strongly believes a diverse and inclusive workforce helps make our services better. We value the individual strengths of each colleague and the potential they bring.
We are a Disability Confident Employer and strive to promote a disability confident culture. To find out more about our Disability Confident commitments including reasonable adjustments and the guaranteed interview scheme please visit our website.
We have signed the Armed Forces Covenant (AFC) and have achieved the AFC’s Employer Recognition Gold Award.
Colleagues are also actively engaged through our Staff Forum and groups such as our Health and Wellbeing Group and Equality Working Group.
Closing date: 29th April 2024
Resettlement Support Worker
Hampshire
£23,775 rising to £25,027 plus excellent benefits
Permanent
Full Time (Monday - Friday 9am-5pm)
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence?
Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
Our client has an opportunity for a Resettlement Support Worker to join their team supporting refugees to settle into the UK.
You will help them to settle into their accommodation, access local services and reduce isolation. You will love helping others, have a listening ear and have the ability to adapt how you speak to suit your audience. You will be creative, find solutions to problems, and support refugees to feel safe in their new environment.
Some of your duties will include:
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Implementing refugee needs assessments and risk management plans
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Supporting refugees with advice on housing and related matters
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Liaising with housing and other agencies on behalf of refugees
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Assisting with welfare benefit issues, helping source household goods via various schemes and utilising any funding available
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Supporting refugees liaising with gas & electricity suppliers and other suppliers as necessary
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Being a key contact for refugees when they are experiencing difficulty
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Working with interpreters, colleges, training agencies, employers, Job Centre plus to help the client have access to training, education, voluntary work, work experience
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Organising and encouraging refugee participation in the community
What you will bring:
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with refugees. Your values will match theirs, you will be committed to helping others and enjoy the real job satisfaction that this brings.
You will need to hold a full driving licence with access to a car as the role is based out in the community.
You will have:
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Clear verbal and written English
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Good IT and keyboard skills
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Polite, assertive manner, ability to self -motivate
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Passion for working in a client/customer facing role
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Knowledge of the benefits system and tenancy legislation
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Have an interest and genuine concern for refugees, homelessness and related issues
They reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.
Staff benefits, support and development
Their benefits include:
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Pension with life cover
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Generous holiday allowance
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Extra mile awards for outstanding work
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Work offers including discounted shopping vouchers, days out and holidays
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Cycle to work scheme
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Confidential employee assistance programme including access to counselling
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Employee voice – their Staff Council
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Recruitment referral scheme
They support and develop their staff by providing:
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A comprehensive induction and training programme
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Management training
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Trauma-informed care training
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Specialist training, coaching and development opportunities linked to personal development plans
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Access to accredited qualifications
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Mental Health First Aid training and provision
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Access to counselling psychologists via their Psychology Service
If you want to make a real difference to our client’s lives, and work as part of a friendly, supportive team, they would love to hear from you!
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the role:
As a Resettlement Worker and Domestic Abuse Specialist, you will work in person and remotely with clients who have support needs, in particular, those who are survivors of domestic abuse. In conjunction with other members of the Partnership, you will support our clients to engage with services and find accommodation solutions. You will work in a person-centered way to get the best prevention, relief and support outcomes for the client.
Main duties:
- To work with clients with support needs, to engage with their prevention, relief or advice goals by; Agreeing with them a support plan to deliver the actions identified in the Personalised Housing Plan.
- Undertaking specific short term interventions to progress a client’s prevention or relief goals, including providing advice and support to enable individuals to improve their health and wellbeing.
- Providing advice and signposting to support clients to access relevant housing and wider support services.
- Working in partnership with RMG Caseworkers to deliver holistic housing and support service.
- Providing support to clients to access private rented and supported accommodation options.
- Referring to specialist internal and external support services as appropriate, including health, addiction and employment services.
General responsibilities:
- With your line manager, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage and the HSS Partnership.
- To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
- To participate in regular supervision, reflective practice and annual appraisal, and help in identifying your own job-related development and training needs.
- To ensure that all The Passage and Partnership policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice Data Protection and Confidentiality.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1 and the Partnership.
- Undertake any other duties that may be required which are commensurate with the role.
Desired experience:
- Experience of face to face working with vulnerable or socially excluded adults.
- Experience of working collaboratively with voluntary, statutory and private sector agencies.
- Experience of assessing client needs and delivering psychologically informed interventions to ensure client needs are identified and met.
- Experience of working within a team to achieve strong and effective relationships with others to achieve organisational aims and objectives.
- Experience of working in a day centre, hostel or resource Centre environment.
Desired knowledge:
- An awareness of the issues that face street homeless and vulnerable people.
- A basic knowledge of the main housing legislation and housing options, relating to homeless and vulnerably housed people.
- Knowledge of the skills and attitudes needed to support clients within a psychologically informed framework.
- A working knowledge of the main welfare benefits in the UK. (Desirable)
- Knowledge and understanding of safeguarding procedures.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
The client requests no contact from agencies or media sales.
Complex Needs Worker
Morgan Hunt are working in collaboration with a leading homelessness charity based in east London who are in search of a Complex Needs Worker to work with in their 35 bed service for clients who have been found recently rough sleeping in the borough and referred by street outreach teams and StreetLink.
Candidate requirements:
- Pro-actively work with a caseload of clients to assess their support needs and put in place well-being plans
- Ensure clients engaged at the service adequately safeguarded whilst at the service against any internal or external risk
- Referring clients to specialist external agencies including drug treatment services, community mental health teams, probation, immigration issues etc to ensure needs of the clients are met
- Partnership working with all clients to best ensure positive outcomes and providing advice and guidance around longer-term housing options for successful resettlement and ongoing support where necessary
Candidate Needs:
- Experience of casework delivery to a caseload of clients with complex support needs
- Experience of conducting needs and risk assessments and putting in place well-being plans
- Ability to present clients with re-housing options based on their support needs
- Assisting clients to obtain their welfare, housing and related rights
- Experience of referring and Liaising with external agencies on behalf of clients
- Ability to work a shift rota including weekends (no night work required)
- A DBS certificate issued within the last 12 months or registered to the online update service
If you're interested in this role, are available for interim work, and have the experience our client is seeking, please apply today.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
ABOUT THE ROLE
We're looking for a Children and Family Worker to join the team in our West London Women's refuge. The service is a refuge accommodation for women and children surviving domestic abuse many of whom are living with trauma. we are looking for someone who really cares about the rights of women and their children.
As a Children and Family worker, you will support in providing a much needed safe and nurturing environment for children and their mother's, providing pathways, support and appropriate interventions to enable resettlement. You will support various teams to co-produce a tailored support plan which is altered to the individual's needs through a recovery model providing trauma informed and enabling environments to achieve this.
Shift Pattern: 37.5 hours per week, working on a rota which is over 7 days including evenings. You will be based on site within the service.
ABOUT YOU
We're looking for someone who can demonstrate compassion, empathy, empowerment and support to our residents in a trauma informed approach, able to communicate effectively with others and build purposeful relationships. You will be comfortable with the environment in which you will be working, with a passion to support women and their families rebuild confidents, relationships, and work towards their personal goals. You will be comfortable with lone and group working and have a passion to provide high quality care and support to others.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
OVERVIEW OF KEY RESPONSIBILITIES
Children and Family Relationships
- Provide parenting advice to support mothers and their families.
- Provide stimulating play opportunities to encourage children from all backgrounds to develop and express themselves, as well as support the children with their general learning, homework, and literacy.
- Support with early learning development, supporting mothers through advice and activity packs which aid their children’s learning and development.
- Deliver family sessions to support contract orders by social services and other organisations, as well as to help rebuild relationships, life skills, confidence, reliance, self-esteem and manage trauma.
- Offer age-appropriate sessions to children to provide a safe, encouraging, and development led environment which provides meaningful and memorable experiences.
- Work with residents and their keyworkers to understand complex needs to help build children’s and their families lives.
Support Working
- Build and sustain trusting and respectful relationships with our residents, including children.
- Create a safe, stable, psychologically informed environment which is nurturing to children and families.
- Provide support for residents, contributing to the development of support plans, risk assessments, reviews, regular support sessions and other personal development activities.
- Support with reducing barriers to reintegrating into communities, and re-developing confidence, skills, and coping mechanisms to support those with previous trauma.
- Develop and sustain therapeutic relationships with our residents, providing practical and emotional support with a trauma informed approach to ensure they are always treated with respect and dignity. Deal with sensitive information in a professional manner.
Additional Responsibilities
- Attend appointments as and when required in support of residents.
- Undertake shift lead responsibilities on rotation, taking responsibility for ensuring day-to-day support delivery is effective, with staff carrying out their designated responsibilities, alongside ensuring resident and service-specific follow up actions are completed.
- Housing Management responsibilities, ensure residents and staff are safe, and the surroundings are kept clean and well maintained.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds
- Previous experience and/or in-depth knowledge about working with children who have experienced trauma
- IT Proficiency, ability to learn new software programs, basic Microsoft experience
- Understanding of the trauma children and families may go through due to domestic violence and other previous experiences
- Understanding of the social needs and support required for people with multiple and complex needs
- Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with various challenging backgrounds, mental health, addiction, exploitation, homelessness, and previous convictions
What we would like, but not essential:
- Previous experience creating co-produced support plans, key working, and care planning, providing appropriate interventions for service users
- Previous experience providing housing support and practical assistance within a residential support role
- Appropriate Professional Qualification in: Social Care, Early years Education, Certificate in Childcare or other relevant
- Understanding and/or practical application of key legislation regarding social care, housing, criminal justice, and mental health
- Ability to Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent crisis
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
The Organisation
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today, 27 million refugees and 84 million displaced people around the world are in need of safety and dignity and to be made to feel welcome. We are determined to secure public and government support for safe routes for all people seeking safety and a fair, effective and compassionate refugee protection system.
Context and Purpose of the Job
The resettlement team provides advice and support for resettled refugees to help them access services and mainstream provision and establish community links. Working closely with local stakeholders and in partnership with other voluntary sector agencies running similar services across the UK, the Refugee Council resettlement team promotes both the integration and independence of this group.
The Refugee Council has agreed to work in partnership with Migration Yorkshire and Local Authorities across Yorkshire and Humberside to deliver the regional resettlement programmes.
Main Duties and Responsibilities
- To enable newly arrived refugees to identify their needs and aspirations and play an active role in fulfilling them.
- To assist resettled refugees in developing and taking part in social, cultural, recreational and other community activities.
- To develop community development initiatives that promote links between resettled refugees and the wider community, including established refugee communities.
- To promote the successful integration of resettled refugees through community initiatives that may include key factors such as health, employment, housing, education and training.
For further information and to apply, please visit our website via the apply button.
Closing date: 25 April 2024.
Complex Needs Worker: Women Experiencing Homelessness
Our client, a leading homelessness charity based in London, are looking for a Complex Needs Worker to work in a complex needs service for women experiencing homelessness in south London. Due to a rise in female rough sleepers, and the need to safeguard the most vulnerable in society, a new female only rough sleeper service has been commissioned to provide support and ongoing casework to vulnerable women engaged at the service with the aim of rehousing clients into more independent accommodation. Clients will be referred to the service via homeless assessments services, street outreach teams and other referral pathways.
Candidates for this role will need:
- Experience of working with the homeless and ideally complex needs women and the challenges the specific client group face
- Experience of working in a homeless assessment capacity
- Resettlement experience and knowledge of housing options
- DBS certificate issued within the last 12 months or registered to the online update service
Candidate duties:
- Offering advice and guidance on housing and resettlement related issues to clients
- Overseeing the casework delivery for around 4 clients within a supported housing unit
- Conducting needs and risk assessments and putting in place well-being and risk management plans
- Presenting clients with resettlement options
- Assisting clients to obtain their welfare, housing and related rights
- Referring clients on to relevant specialist support agencies for their needs
- Multi-agency working on the clients behalf to deliver the best support package possible
If you are interested in this position, please apply as soon as possible or contact us immediately.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
The Organisation
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today, 27 million refugees and 84 million displaced people around the world are in need of safety and dignity and to be made to feel welcome. We are determined to secure public and government support for safe routes for all people seeking safety and a fair, effective and compassionate refugee protection system.
Context and Purpose of the Job
The resettlement team provides advice and support for resettled refugees to help them access services and mainstream provision and establish community links. Working closely with local stakeholders and in partnership with other voluntary sector agencies running similar services across the UK, the Refugee Council resettlement team promotes both the integration and independence of this group.
The Refugee Council has agreed to work in partnership with Migration Yorkshire and Local Authorities across Yorkshire and Humberside to deliver the regional resettlement programmes.
Main Duties and Responsibilities
- To enable newly arrived refugees to identify their needs and aspirations and play an active role in fulfilling them.
- To assist resettled refugees in developing and taking part in social, cultural, recreational and other community activities.
- To develop community development initiatives that promote links between resettled refugees and the wider community, including established refugee communities.
- To promote the successful integration of resettled refugees through community initiatives that may include key factors such as health, employment, housing, education and training.
For further information and to apply, please visit our website via the apply button.
Closing date: 25 April 2024.
If you're passionate about technology and ready to embark on a new rewarding career journey, this might be the right role for you. We're a not for profit organisation, our team provide IT support to our subsidaries within the group, we are now looking for an IT Support Analyst to join the business to support our growth and development!
ABOUT THE ROLE
You will provide first and second line technical support to staff, assisting with hardware and software problems via phone, email or onsite. You will support a diverse range of end-users with varying skills and abilities with technical programs. You will utilise skills in a collaborative and innovative environment. We are always open to hearing new ways to run our service to make it more effective, so if you are a forward thinking individual who is keen to support organisational growth in an IT environment, keep reading!
Shift Pattern: 37.5 hours per week, Monday to Friday 9 - 5. You will be based at central office in Islington.
Finding us:
Our closest tube station is Highbury and Islington, we are about a 10 minute walk away, we are also local to Angel tube station.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT YOU
Ideally, we would like someone with an interest in IT and have undertaken relevant IT qualifications, ideally at NVQ Level 3 or 4 although we will consider applications from those willing to work towards this.
We support vulnerable people within our organisation so you will need to have an understanding to what we do and have shared values of ambition, empowerment, transparency and inclusivity, not just with staff but also with our residents and participants.
We are looking for a self starter, someone who can use their initiative to resolve challenges as they arise, and able to form effective and purposeful relationships organisation wide. You will be a team player, have a friendly and approachable attitude, and be able to think outside the box to bring new ideas to the team.
OVERVIEW OF KEY RESPONSIBILITIES
- Day to day management of the service desk system.
- Maintain a high degree of customer service for all support requests and take ownership of end-user requests.
- Manage the full process of computer provisioning.
- Undertake scheduled maintenance to ensure all computers are patched with important software and system updates.
- Administer Microsoft 365 admin centres, software systems, operating systems, applications, directory services, and any other updates and additional tasks related to system administration.
- Support with the onboarding process, ensure new starters have the correct log ins, equipment, and relevant training as necessary.
- Engage with staff to understand their needs and support our employees in the use of computer systems and applications.
- Learn and manage other digital programs within the organisation and support training and development for all staff and smaller teams where required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please further refer to JDPS attached.
KEY CRITERIA
What we are looking for:
- Appropriate academic/professional qualification: Minimum of GCSE, BTEC, and/or A-Level qualification in IT, English and Mathematics
- Experience of managing Microsoft Windows client operating systems – Windows 10/11
- Experience of administering and managing Microsoft 0365 admin centres
- Excellent problem-solving ability with a methodical and logical approach, able to work proactively to resolve challenges and mitigate further issues
- IT Proficiency at advanced level, ability to learn new software’s with ease and able to deliver training and support to others
What we would like, but not essential:
- Experience of working in first-, and second-line roles within agreed Service Level Agreements
- Experience in a similar support/service delivery environment, supporting with issues and incident management
- Additional professional Microsoft certifications
- Experience within a similar role in a similar sized and type of organisation
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.