Sales And Customer Service Administrator Jobs in Birmingham, West Midlands
Who we are:
The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.
We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.
The Autism Know How department, which this role sits within, supports organisations across sectors to improve both understanding and practice for professionals and employees in order to help to transform the lives of autistic people and families. We do this through diagnostic services, training, accreditation, consultancy and conferences.
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!
Who we are looking for:
A Permanent Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries.
Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.
This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required.
This role will also deliver general administration and data processing as required.
To view the job description, please click here.
Where you will be working:
Home based, with occasional travel when required.
How to apply:
- To apply for this role please click the Apply button below
- When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer.
Stronger Together is an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation. We work across three continents and within multiple sectors with many organisations.
We are looking for an experienced Business Development and Advisory Manager to join our committed team, who will hit the ground running.
Key tasks and responsibilities:
-
You will manage and grow Stronger Together’s business relations in a variety of sectors, both in the UK and globally to generate funding and drive impact. This includes taking the lead in developing project proposals for clients.
-
You will deliver interactive training workshops and deliver premium quality services to businesses to support them to embed responsible recruitment and fair work and tackle modern slavery in their operations and supply chains.
-
You will project manage all client projects from start to finish.
The role is diverse with opportunities to generate new funding to drive impact, project manage and implement training and activity with a variety of businesses, and to try out new ideas. You will work remotely, but in close cooperation with the Head of Business Development, and rest of our growing team across the world.
Who you are:
-
An experienced professional with an in-depth understanding of and subject matter expertise on working with businesses on responsible recruitment, ethical labour practices and modern slavery, and significant experience in business engagement/developing and managing senior management corporate sponsor relations (min. 5 years’ experience).
-
The ideal candidate should have experience in a business development role, a track record in building and developing business relations, and strong experience of giving presentations, delivering pitches and closing deals.
-
Experienced in maintaining and developing corporate sponsor relations including writing client and grant proposals.
-
An excellent trainer, with experience of delivering training to businesses.
-
A strong project manager and great organiser, with the ability to set and meet demanding targets and deadlines, and to hold others accountable to those.
-
A professional who has worked with or within the construction, manufacturing, consumer goods, apparel, finance or care sector on responsible business behaviour.
-
An excellent communicator, both verbally and in writing, with experience of developing and building new successful working relationships with a range of stakeholders, as well as confidence in representing the organisation professionally at a variety of events.
-
A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders.
-
Someone with a good eye for detail, whilst retaining sight of the bigger picture.
What we can offer you
-
A permanent contract (0.8 FTE or full-time).
-
A competitive salary (salary band £39,861 - £51,248 gross annually; pro-rata if 0.8 FTE) and enhanced employee benefits.
-
Being part of a growing, innovative, and exciting not for profit organisation.
-
A friendly global team which is passionate about and committed to fair work, ethical recruitment and systemic change.
-
Flexible and family-friendly working arrangements.
-
Working remotely (UK-based), with regular online meetings and social team gatherings and in-person meetings as required.
Details: Closing date: 26/04/2024 | Interviews: Thurs 09/05/2024 | Starting date: ASAP
To apply: Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined in the Job Description, please include ‘Application Business Development and Advisory Manager’ in the subject line.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Who are we looking for?
Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player. This role will involve delivery of our workshops across Scotland, so the ideal candidate will be based locally.
At Ygam, we are committed to safeguarding and the protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.
Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued. We welcome the unique contributions that you can bring and positively encourage people from underrepresented backgrounds to apply to join our team.
Main Role & Responsibilities
The post holder will be an active member of our programmes team and will work across our portfolio of programmes.
They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families.
They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.
They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Who are we looking for?
Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.
At Ygam, we are committed to safeguarding and protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people.
Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued.
We welcome the unique contributions that you can bring and positively encourage applicants from all underrepresented backgrounds, particularly those from minority ethnic groups or individuals with lived experience of gaming and gambling harms.
Main Role & Responsibilities
The post holder will be an active member of our programmes team and will work across our portfolio of programmes.
They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families.
They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.
They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Baird and Co Recruitment, a specialist Social Housing recruitment firm, have been retained by The Yardley Great Trust Group and Sir Josiah Mason Trust in their acquisition of a Finance Director.
The role will work across both businesses following their partnership agreement in January 2023. Both businesses are steeped in the history of Birmingham, with the origins of The Yardley Great Trust Group going back to the 14th Century and SJMT’s beginnings in 1868. Their work in the Alms House arena is also highly individual, an area of support found in the heritage of SJMT.
The Finance Director role would ideally start swiftly and will take on a largely strategic direction whilst still requiring operational input.
Based in Olton, candidates with experience in a senior leadership role in finance whilst holding an understanding of how charities, housing providers or public sector organisations work will be highly advantageous.
The Finance Director post will cover many facets including, but not limited to:
Executive Leadership
- Working with the executive team to develop and manage the delivery of robust corporate, strategic and financial business plans
- Demonstrating positive leadership behaviours and bringing values to life within the organisational culture
- Effectively planning and providing for the resources required to action strategic and operational plans
- Undertaking quarterly reviews of the Charity's Risk Registers, reporting on major risks and mitigations at each Board meeting.
Financial Strategy and Control
- Leading on the delivery of strategic and annual financial business plans, ensuring viability is regularly tested through scenario modelling, appraisals, and stress tests
- Taking responsibility for annual budget and management accounts processes and preparation of statutory accounts
- Maintaining up-to-date reserves policies that meet the requirements of both the Charity SORP and RSL SORP
- Managing relationships with investment managers, ensuring regular review of performance and satisfaction
- Developing and maintaining effective systems of financial control that ensure that business plans are continually reviewed and reported on
- Maintaining overall responsibility for the computerised accounting system, including sales ledger, purchase ledger, cash book and nominal ledger
Treasury
- Being responsible for each Trust’s Treasury Management strategy and policy to ensure the availability of and flexibility of funding to support the achievement of strategic objectives and reduce exposure
Risk Management
- Leading on the development of risk management strategies and registers, audit frameworks, procedures and appraisal systems for capital projects and all other significant areas of risk.
Growth and Innovation
- To support the Chief Executive in the development of the Strategic Business Plans in a way that supports innovation and growth in services
ICT / HR
- Leading on the development and delivery of an effective ICT and Telecoms Strategy which supports mobile and agile working and customer relationship management that underpins our drive for excellent business
- Supporting with the development, implementation and review of an effective People Strategy which supports the vision and values of each Trust
- Reviewing the administration of all statutory returns and sector-relevant returns/surveys
- Leading on the annual remuneration review to approve or decline and make recommendations for salary increases
- Taking responsibility for the outsourced payroll and workplace pension scheme
- Overseeing the relationship with the outsourced IT support provider, ensuring optimal support to staff and monitoring performance against contract
- Working with and developing the use of financial accounting software to meet the operational and strategic development needs of the business
To secure the Finance Director post, the Trusts are seeking the below:
- Proven experience at a senior leadership level in a finance environment
- Experience preparing financial business plans, modelling scenarios and sensitivity analysis
- A track record of delivering on a range of other corporate support services such as IT or HR and Governance
- A relevant Professional Qualification i.e. CCAB or equivalent and membership of a recognised UK body desirable
- Up-to-date knowledge of all regulatory requirements including Finance, People, IT & Governance
- Experience developing services to achieve and support strategic organisational objectives.
The Trusts are also seeking a Finance Director who can demonstrate the values of SJMT and YGT:
- Personalised
- Dignity
- Innovation
- Excellence
- Honesty
- Fun
If interested or want to discuss other Social Housing Executive roles please get in touch with Matt Baird.
The client requests no contact from agencies or media sales.