Senior Client Involvement And Programmes Manager Jobs in Coventry, West Midlands
Overview
The Choir with No Name runs choirs and builds joyful singing communities with homeless and marginalised people, around the UK. Currently, there are six choirs: in Birmingham, Liverpool, London, Coventry, Brighton (run in partnership with BHT Sussex) and Cardiff (run in partnership with The Wallich). We were founded on the premise that singing makes you feel good; it distracts you from all the nonsense in life and helps you to build confidence, skills and genuine, long-lasting friendships. Our choir members are people who have experienced homelessness, or who are simply going through a tough time in their lives.
“I’m so happy to have found CWNN. It’s made such a difference to me. I’ve broken a 25-year cycle with drugs and honestly, I don’t think I could have done it without the choir. I’m not existing anymore, I’m living, and that’s huge.”
- Richard, choir member
We have recently received funding from the National Lottery to build our participation programme to support choir members and people from the wider community work together to create safe, accessible and inclusive choir communities, as well as contribute to the national direction of the Choir with No Name. We are looking for someone to take on this exciting new role to lead the development of our participation programme at a national level as our Community Participation Manager. This role will work with our six current choirs and build a foundation for all future choirs.
As an organisation, we are committed to moving towards greater co-creation of choirs with people with experience of homelessness. This role is a crucial part of this journey.
This role could be for you if you come from a background of volunteer management, client involvement, participation, or co-production.
We are an equal opportunities employer, and firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we work with, and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, ethnicity, religion or belief. We particularly welcome applications from people with lived experience of homelessness. We follow an anonymous recruitment process.
Reports to: Head of Programmes.
Contract: 3-year fixed term contract with potential to extend.
Hours: Part time, 22.5 hours a week (3 days), flexible and compressed hours possible.
Location: Remote with potential to work from the Sheffield registered office, with colleagues in Sheffield, London, and Colchester. Must be UK resident/taxpayer.
Annual leave: 25 days per year pro rata (rising with length of service) + UK bank holidays.
Salary: £35,360 pro rata.
Benefits: 6% employer contribution pension, Employee Assistance Programme, home working allowance, flexible hours.
Deadline for applications: 9am April 19th
Job description
Participation framework
- Carry out a skills audit across all our choirs to understand what skills are needed to run each choir with greater involvement from choir members, facilitated by choir managers. This will include discovering what skills choirs have amongst their existing member and volunteer communities, and what support and training could be shared.
- Research other organisations’ participation frameworks and volunteer programmes to identify ways in which the Choir with No Name can learn from others in the sector.
- Identify a range of tasks, roles, and responsibilities (being clear about the distinction between the these) that members and people in the community can take part in to support the running of the choir, along with the training they would need to do so.
- Identify healthy ways to step down from roles and responsibilities.
- Design and pilot a framework of roles, responsibilities and tasks, and associated training and support, before rolling out nationally across all our choirs.
Existing volunteer programme
- Evaluate our existing volunteering programme, listening to our volunteer team about their experience as a volunteer, identifying areas for development.
- Develop the existing volunteer programme to support and value volunteers and to incorporate our new approach to co-creation and co-production.
- Work with our existing volunteers in a transition from the current programme into the participation framework, whilst continuing communicating the value and importance of volunteers within the Choir with No Name.
Manage volunteer communications
- Develop and manage accessible communications to ensure volunteers are equipped with the tools they need to do their roles (training, policies, support) and feel valued (thanks and recognition for their hard work). This could include:
- A regular email to volunteers
- An online portal for volunteers to access whenever they need
- Regular meetings for volunteers to keep them up to date with what is going on in the organisation and to share practice
Volunteer recruitment, induction, training and data
- Lead on national volunteer recruitment and support local recruitment carried out by Choir Managers.
- Develop, with choir members and volunteers, a training programme to support roles within choir. This training should come in a range of forms, and where possible, led or informed by choir members.
- Manage volunteer data, including developing our data management system (currently Monday, but we are considering using Plinth), ensuring:
- Inductions are completed consistently and reviewed for long term volunteers.
- Training is implemented and kept up to date.
- Volunteer data is managed in a central database so we can effectively communicate, track and understand our impact.
- Reporting on volunteer numbers and other information is provided to the Senior Management Team and board.
Other
- Support the development of the Board Experience Programme and the Member Advisory Panel, led by the CEO and Head of Programmes.
- Work towards the Investing in Volunteers or Kings Award for Voluntary Service.
- Carry out any other duties as may be reasonably required by the Choir with No Name within the scope of the role.
Experience/skills
Essential:
- Demonstrable skills and experience in project management
- Good listening, information gathering and research skills
- Skills and experience in at least one of the following:
- volunteer management
- client involvement
- co-production
- participation
- community development
- Ability to synthesise and represent multiple viewpoints
- Experience and comfort in working with data and databases
- Understanding of the needs of people with experience of homelessness and/or demonstrable knowledge and understanding of people who have lived through trauma.
- Good written and verbal communication skills
- Experience in facilitating and leading group sessions and workshops with different stake holders
- Ability to lead online sessions and use zoom and teams effectively
Desirable
- Experience of leading change within an organisation or culture
Personal requirements
Essential
- Ability to work evenings and weekends occasionally
- Willingness to travel
- A desire to be part of a committed and hardworking team working in alignment with the values of the Choir with No Name.
- A self-starter who can work with a high degree of autonomy.
- Good at managing multiple priorities and remaining calm under pressure.
- Consistently work with integrity and confidentiality.
Desirable
- A love for music and singing
For full job description and details of how to apply, visit our website below
The client requests no contact from agencies or media sales.
HEAD OF COMMUNITY PROJECTS
Base - Coleshill, Warwickshire
37 hours per week
Salary, SCP 49 - 51 £53,032 -£56,430
Father Hudson’s Care (FHC) is the social care agency of the Catholic Archdiocese of Birmingham. We require an experienced senior manager to lead our Community Projects Department. This is an exciting opportunity to join our Senior Management Team and be part of a regional charity with a very diverse range of services.
Suitable candidates will have extensive experience in developing and managing services/projects in a community setting and in management of senior staff. With a proven track record in securing funding, you will have a good understanding of a wide range of income streams and be able to manage complex budgets. This is essential with a department of over 77 staff / 200 volunteers and an overall budget of over £2 million with multiple funding streams.
Our community projects reach out to individuals who are marginalised and in need, including asylum seekers, refugees and migrants, older people and individuals experiencing homelessness. FHC Community Projects are delivered as local partnerships and we provide support to independent charities. The projects are diverse in provision and size, are delivered by staff and volunteer teams and provide a breadth of services in community settings including social support, advice, practical help, emergency and longer-term accommodation. FHC projects include Brushstrokes Community Project in Smethwick, Tabor Living in Birmingham, Young at Heart in North Staffordshire, Fatima House and Sophia House in Birmingham, Nicolas Barre House in Willenhall and Refugee Community Sponsorship schemes across the Diocese. Charities we provide support to include St Chad’s Sanctuary, Hope Community and Maryvale Community Project.
With experience of networking and partnership working, the successful candidate will have excellent negotiation and communication skills. As a team player, you will also be able to work on your own initiative and be responsive and flexible to the constantly changing environment of delivering charitable services in the community. You will have excellent IT skills, be able to multi-task to a high level and work to deadlines. With an understanding of the issues our diverse client groups face including policy and legislation.
Following the values and Catholic ethos of FHC, at the service of the whole community, the successful candidate will be committed to working with the disadvantaged across the Archdiocese of Birmingham and have an understanding of working with parishes and in a faith-based setting.
No agencies please,
Closing Date 9th April 2024 at 12pm noon - Interviews 24th April 2024
Registered Charity No 512992
Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 40 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters.
IRW’s Network Resource and Development Division is recruiting for the position of ‘Communications Capacity Building Manager’ to join its dynamic Global Family Development team on a full-time, permanent basis, to based out of any of our IR offices globally.
The Communications Capacity Building Manager reports directly to the Global Content Manager and supports the development and implementation of the content vision and strategy. The job holder works primarily with communications colleagues and Country Directors in IR country and hybrid offices to build their capacity and capability in communications, content gathering, media, brand awareness raising and local public engagement. The job holder also works with Member and other IRW stakeholders to ensure the capacity and capabilities in country offices are appropriate for meeting their requirements and business needs.
The role holder also facilitates appropriate communications training for field office staff and acts as an advisor to communications leads in field offices.
The successful candidate must have or be:
· A degree level qualification in communications or a marketing discipline.
· Qualification(s) in media applications would be advantageous.
· Experience in public engagement - communications, fundraising and/or marketing - role(s) within the INGO sector.
· Experience in building and developing use of traditional, new and emerging media channels, technologies and tools especially digital media.
· Experience in visual and other forms of content gathering, curation and dissemination ideally in an international context.
· Experience of managing, overseeing, guiding and coordinating the work of others.
· Proven track record as a project manager, operating within a team with budgetary responsibility and delivering results across a range of activities.
· Experience of managing, building, guiding, training and influencing teams to work collaboratively to a high standard.
· Experience of developing creative brand awareness, fundraising and other marketing campaigns for a variety of audiences.
· Experience of working with multiple stakeholders, within an environment of competing deadlines.
· Understanding of the range of audiences that Islamic Relief wants to communicate with
· Understanding of the purposes, strategies and tools for gathering content for use across range of communications media.
· Demonstrate and continuously develops knowledge of the latest technology for content gathering or curation.
· Fluent written and spoken English. Working knowledge of Arabic, French or Spanish is advantageous.
· Demonstrate strong relationship-building skills; the ability to establish effective working relationships with people of all working styles and backgrounds.
· Sound financial and resource management skills that ensure that goals can be achieved
within budgetary constraints.
· Exceptional team-working and interpersonal skills including the ability to effectively consult, listen to and influence others as well as the ability to work across different cultures with individuals who face competing demands.
· Strong ability to work calmly under pressure to tight deadlines and balance competing priorities.
· Results focused; able to plan, co-ordinate and deliver on objectives and targets with a positive drive to achieve results.
· Willingness to work autonomously and take the initiative.
· Demonstrable experience of understanding and applying marketing related theoretical concepts
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on 24/04/2024.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK (if applicable)
- receipt of satisfactory references
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.