Senior Client Involvement And Programmes Manager Jobs in Southampton, England
Overview
The Choir with No Name runs choirs and builds joyful singing communities with homeless and marginalised people, around the UK. Currently, there are six choirs: in Birmingham, Liverpool, London, Coventry, Brighton (run in partnership with BHT Sussex) and Cardiff (run in partnership with The Wallich). We were founded on the premise that singing makes you feel good; it distracts you from all the nonsense in life and helps you to build confidence, skills and genuine, long-lasting friendships. Our choir members are people who have experienced homelessness, or who are simply going through a tough time in their lives.
“I’m so happy to have found CWNN. It’s made such a difference to me. I’ve broken a 25-year cycle with drugs and honestly, I don’t think I could have done it without the choir. I’m not existing anymore, I’m living, and that’s huge.”
- Richard, choir member
We have recently received funding from the National Lottery to build our participation programme to support choir members and people from the wider community work together to create safe, accessible and inclusive choir communities, as well as contribute to the national direction of the Choir with No Name. We are looking for someone to take on this exciting new role to lead the development of our participation programme at a national level as our Community Participation Manager. This role will work with our six current choirs and build a foundation for all future choirs.
As an organisation, we are committed to moving towards greater co-creation of choirs with people with experience of homelessness. This role is a crucial part of this journey.
This role could be for you if you come from a background of volunteer management, client involvement, participation, or co-production.
We are an equal opportunities employer, and firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we work with, and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, ethnicity, religion or belief. We particularly welcome applications from people with lived experience of homelessness. We follow an anonymous recruitment process.
Reports to: Head of Programmes.
Contract: 3-year fixed term contract with potential to extend.
Hours: Part time, 22.5 hours a week (3 days), flexible and compressed hours possible.
Location: Remote with potential to work from the Sheffield registered office, with colleagues in Sheffield, London, and Colchester. Some UK travel to projects required. Must be UK resident/taxpayer.
Annual leave: 25 days per year pro rata (rising with length of service) + UK bank holidays.
Salary: £35,360 pro rata.
Benefits: 6% employer contribution pension, Employee Assistance Programme, home working allowance, flexible hours.
Deadline for applications: 9am April 19th
Job description
Participation framework
- Carry out a skills audit across all our choirs to understand what skills are needed to run each choir with greater involvement from choir members, facilitated by choir managers. This will include discovering what skills choirs have amongst their existing member and volunteer communities, and what support and training could be shared.
- Research other organisations’ participation frameworks and volunteer programmes to identify ways in which the Choir with No Name can learn from others in the sector.
- Identify a range of tasks, roles, and responsibilities (being clear about the distinction between the these) that members and people in the community can take part in to support the running of the choir, along with the training they would need to do so.
- Identify healthy ways to step down from roles and responsibilities.
- Design and pilot a framework of roles, responsibilities and tasks, and associated training and support, before rolling out nationally across all our choirs.
Existing volunteer programme
- Evaluate our existing volunteering programme, listening to our volunteer team about their experience as a volunteer, identifying areas for development.
- Develop the existing volunteer programme to support and value volunteers and to incorporate our new approach to co-creation and co-production.
- Work with our existing volunteers in a transition from the current programme into the participation framework, whilst continuing communicating the value and importance of volunteers within the Choir with No Name.
Manage volunteer communications
- Develop and manage accessible communications to ensure volunteers are equipped with the tools they need to do their roles (training, policies, support) and feel valued (thanks and recognition for their hard work). This could include:
- A regular email to volunteers
- An online portal for volunteers to access whenever they need
- Regular meetings for volunteers to keep them up to date with what is going on in the organisation and to share practice
Volunteer recruitment, induction, training and data
- Lead on national volunteer recruitment and support local recruitment carried out by Choir Managers.
- Develop, with choir members and volunteers, a training programme to support roles within choir. This training should come in a range of forms, and where possible, led or informed by choir members.
- Manage volunteer data, including developing our data management system (currently Monday, but we are considering using Plinth), ensuring:
- Inductions are completed consistently and reviewed for long term volunteers.
- Training is implemented and kept up to date.
- Volunteer data is managed in a central database so we can effectively communicate, track and understand our impact.
- Reporting on volunteer numbers and other information is provided to the Senior Management Team and board.
Other
- Support the development of the Board Experience Programme and the Member Advisory Panel, led by the CEO and Head of Programmes.
- Work towards the Investing in Volunteers or Kings Award for Voluntary Service.
- Carry out any other duties as may be reasonably required by the Choir with No Name within the scope of the role.
Experience/skills
Essential:
- Demonstrable skills and experience in project management
- Good listening, information gathering and research skills
- Skills and experience in at least one of the following:
- volunteer management
- client involvement
- co-production
- participation
- community development
- Ability to synthesise and represent multiple viewpoints
- Experience and comfort in working with data and databases
- Understanding of the needs of people with experience of homelessness and/or demonstrable knowledge and understanding of people who have lived through trauma.
- Good written and verbal communication skills
- Experience in facilitating and leading group sessions and workshops with different stake holders
- Ability to lead online sessions and use zoom and teams effectively
Desirable
- Experience of leading change within an organisation or culture
Personal requirements
Essential
- Ability to work evenings and weekends occasionally
- Willingness to travel
- A desire to be part of a committed and hardworking team working in alignment with the values of the Choir with No Name.
- A self-starter who can work with a high degree of autonomy.
- Good at managing multiple priorities and remaining calm under pressure.
- Consistently work with integrity and confidentiality.
Desirable
- A love for music and singing
For full job description and details of how to apply, visit our website below
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have a prowess for political engagement and community building with exceptional relationship building skills?
Our Director of Delivery will be responsible for ensuring our mission critical functions are resourced, high performing and making a real impact.
You'll need to hit the ground running in this general election year, and have a demonstrable ability to successfully lead a team to drive outcomes and quality.
You'll have a natural aptitude for leading projects and some experience of identifying, securing and delivering income generating client relationships, ensuring efficient coordination and maximum impact.
You'll likely already be a successful team leader, looking for a unique opportunity like this to make that all-important step from manager to senior leader, learning on the job and developing while you deliver.
For our perfect candidate we prioritise ambition, energy, enthusiasm and a willingness to learn over ticking all the boxes!
Are you passionate about driving change, fostering inclusivity and making a tangible impact for the climate and nature crises? HFTF has an amazing opportunity for someone to do just that. You will want to:
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Lead our talented and enthusiastic team to deliver our projects and develop successful partnerships
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Learn about becoming an effective Director at a charity
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Work with a supportive board and develop yourself for your next career step
Apply now and be part of a dynamic organisation committed to creating meaningful change.
About Us
Hope for the Future is a climate change charity that trains communities, groups and individuals to work with politicians on climate change. Our vision is to see politicians of all political persuasions joining together with each other and with communities across the UK to drive inclusive action on the climate and nature crises.
We operate nationally at a grassroots level, linking constituents with their elected representatives, running training and holding events.
We are currently seeking a Director of Delivery to join our team on a full-time, permanent basis.
The Benefits
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Salary of £41,976 (with a £3,000 London weighting for qualifying postcode areas)
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30 days' annual leave plus bank holidays
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Employers’ Pension Contribution
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Cycle to Work Scheme
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Season Ticket Loan Scheme
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Wellbeing support
The Role
You will have specific responsibility for:
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Growing HFTF’s impact, leading and overseeing the delivery of HFTF’s delivery projects and programmes and working with staff to ensure delivery targets are met
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Effective line management of the Policy & Engagement Officers, leading, supporting, managing and motivating staff,
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Supporting the Policy and Engagement team with work as required
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Developing and overseeing the monitoring and evaluation and impact measurement for fundraising bids and reports to funders.
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Acting as the lead contact for Hope for the Future’s network of partner organisations growing HFTF’s paid partnership work
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Ensuring that we are engaging new constituents and that we are working towards reaching and representing all sectors of society.
Other responsibilities
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Regularly travel around the country to workshops and meetings and to the head office in Sheffield.
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Networking to seek new partners and clients for the purpose of acquiring new training requests and potential collaborative work (paid partnerships)
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Representing the organisation at events,conferences, and partnership meetings and in external communications
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Continually championing the values, mission and vision of Hope for the Future to strengthen democratic engagement and drive inclusive action on the climate and nature crises.
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Maintain an awareness of advances in the climate and nature movement and national/ local politics.
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Maintain a strong working knowledge of climate change developments in Parliament, including changes to policy and specific MP involvement in such developments.
The ideal candidate will have
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Excellent organisational , prioritisation and communication skills
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A high level of autonomy and self-motivation, with an ability to think independently and solve problems proactively
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Excellent interpersonal, influencing and negotiating skills across a range of professional and community settings
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Strong IT skills, understanding of digital communications, analysis of data and creating reports.
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Strong multidisciplinary project, programme and resource management skills with the ability to ensure delivery targets are achieved.
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Minimum 2 - 3 years in a management, leadership or operational delivery role within a not-for-profit, NGO, social enterprise, charity or similar organisation.
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Experience and success in leading, supporting, motivating and managing and coordinating a team to work towards delivering an organisation's strategic goals
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Experience in building and maintaining effective partnerships and networks with external organisations.
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A strong working knowledge of the UK political system and with national and local political structures and processes
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Experience of working with elected representatives
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Experience of delivering, monitoring and evaluating effective community engagement campaigns / outreach work
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Experience of designing and facilitating workshops, trainings, both online and in-person
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An understanding of monitoring and evaluation and impact measurement
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Ability to seamlessly operate at a strategic and tactical level, leading by example and rolling up sleeves when necessary
Hope for the Future is an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive we are, the better our work will be.
Applications will be reviewed on a rolling basis and we may close this opportunity early if an exceptional candidate is identified
The client requests no contact from agencies or media sales.