Senior Digital Analyst Jobs in Home Based

Relate is a household name and the UK’s best-known provider of specialist relationship counselling services.  We’ve been helping families, individuals, couples and children since 1946 and have developed a passion for supporting people as they navigate the ups and downs of relationships at home, work and in the community.  We are in a period of growth driven by increasing demand for our services. To power that growth, we need additional revenue streams from enterprises, EAP vendors, benevolent funds and philanthropic sources.   

This is where you can make a difference to us.  As our Commercial Business Development Manager, you’ll be in a newly created hands-on role at the forefront of nurturing and closing new business opportunities.  You’ll be developing strategic partnerships, increasing revenue streams and contributing to our growth plans as a member of the Relate Senior Management Team.

Reporting to our National Partnerships Director, you’ll find us enthusiastic, open, willing to help and above all passionate about the difference we make to people’s lives every single day. 

Key Responsibilities

• First and foremost, this is a sales role. So, we’ll need you to demonstrate a track-record of meeting and exceeding revenue targets.
• You’ll be able to demonstrate an ability to work autonomously without intensive supervision.
• You’ll be able to demonstrate the ability to define and action a go-to-market plan.
• Naturally, we expect first-class demonstrable sales-skills including the ability to:

1. Identify and evaluate new business opportunities including new markets, customers, partnerships, products, and services.
2. Develop a pipeline of qualified prospects.
3. Negotiate and close deals with a seven-figure value.
4. Build and maintain strong relationships with key clients and partners, ensuring their needs are met andexceeded.
5. Provide detailed reports on business development activities, including market analysis, sales forecasts, and revenue projections

• Collaborate with the National Partnerships Director, Service Delivery Director, National Contracts Manager, Digital Services Manager, and other key colleagues to ensure the smooth implementation of new contracts.
• Deputise for the National Partnerships Director at Executive Leadership meetings
• Represent Relate at a range of events to promote the brand and the service offer.
• Contribute to annual budget and strategic planning cycles.
• Stay abreast of industry changes and competitive landscape to adjust strategies accordingly.

Education and Training

• Experience and formal training in a recognised Sales Methodology e.g. MEDDPICC, SPIN, Sandler
• BA Hons (desirable)

Demonstrable Experience and Knowledge

• Substantial proven experience in business development, b2b sales, or a similar role, in the service and/or not for profit sector
• Track record of securing seven-figure contracts.
• Strong understanding of sales principles and customer service practices.
• Proven experience of cultivating and sustaining strong partner relationships in a range of settings.
• Understanding of market drivers in the EAP/staff benefits sector.
• Strong track record of achieving or exceeding income targets.

Abilities and Skills

• Proven communication, negotiation, and interpersonal skills with the ability to adapt to the audience to achieve the optimum outcome.
• Ability to think strategically and analytically, with a problem-solving mindset.
• Strong business and financial acumen with the ability to develop comprehensive budgets and business plans
• Entrepreneurial approach with the ability to see and capitalise on opportunities.
• Ability to work independently, with a self-motivated, results-driven approach.
• Able to travel as required with occasional overnight stays.

Personal Qualities

• Driven
• Professional
• Collaborative
• Client led/Person centred.
• Resilient

Terms of Appointment

• Permanent position
• Full time, 35 hours per week (some evening/weekend work may be required)
• 25 days holiday plus bank holidays and 3 days over Christmas period 
• c£55,000 oer annum salary

Junior Product Owner

We are looking for a Junior Product Owner to play a pivotal role in the charity’s journey towards achieving a Digital First strategy.

This is a remote, flexible working role, with excellent benefits.

Position: Junior Product Owner

Location: Remote

Hours: Full-time, 37 hours per week

Salary: £32,300 – £38,000 per annum

Contract: 12 month fixed term contract

Benefits: 26 days hols plus bank holidays, enhanced pension, employee assistance programme, health cash back plan, flexi working, fully remote

Closing Date: 17th April 2024

About the Role

Positioned within the Digital Transformation team, you will own and manage the website on WordPress while working closely with the Senior Project Manager and Business Analyst to deliver innovative digital products that enhance the efficiency, decision-making, and user experience for both internal and external stakeholders.

The role involves contributing to the definition of product vision, managing the product backlog, and ensuring that development efforts align with the strategic goals of digital transformation. You will be instrumental in facilitating the transition of ideas into actionable project plans, maintaining a seamless user-centric approach across all digital interfaces, and supporting the development and delivery of digital solutions that meet the evolving needs of the organisation and its stakeholders.

About You

You will have experience in product ownership or management, ideally within a digital or technology-focused environment with an educational background in a relevant field. While formal qualifications are valued, equivalent practical experience will also be considered.

You will also have experience of:

• Working with cross-functional teams to deliver digital products or services
• Agile methodologies and principles, with hands-on experience in backlog management and iterative development cycles
• Gathering, scope definition, and user story creation, with a keen eye for detail in documenting processes and product features
• Proficiency with project management tools and methodologies, particularly experience with JIRA for tracking development tasks and Agile project management
• Skilled in the use of Microsoft Office Suite for effective communication and document creation, with a strong emphasis on Excel for data analysis and PowerPoint for presentations
• SharePoint, for document management and team collaboration, ensuring that project documents are easily accessible and organised within the team and across the organisation
• Utilising digital collaboration tools to work effectively with remote teams, including proficiency in video conferencing tools and collaborative workspaces.

You will also have an aptitude for learning and adopting new tools and technologies, with a willingness to develop expertise in areas such as digital analytics, user experience (UX) design, and customer relationship management (CRM) systems. Previous involvement in digital transformation initiatives or projects, with an understanding of the challenges and opportunities presented by digital change within an organisation will also be an advantage in this role.

You will need the right to work in the UK to apply for the role.

You will be asked to submit a CV and a supporting statement by 17th April 2024.Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.

About the Organisation

The charity is the professional voice of the UK Fire and Rescue service, driving improvement and development throughout the UK, whilst supporting our leadership team. The charity is disability confident registered.

The organisation is committed to being an inclusive employer and complies with the Equality Act 2010 and acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

You may have experience in other areas as Product, Product Owner, Junior Product Owner, Assistant Product Owner, Product Support, Digital Transformation, Website, Website Manager, Content Manager, Digital Product Owner, Junior Digital Product Owner.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This key role presents an excellent opportunity to see projects through from conception to completion and to play a part in shaping how we work and what we do.  You will have responsibility for day-to-day operation of UCISA, including technical Infrastructure and systems used to deliver UCISA’s services to our members.  You will deputise on operational matters for the CEO and represent and advocate for UCISA alongside other management team colleagues.

You will be reporting directly to and working closely with UCISA’s CEO and have opportunities to develop your own skills in running an organisation in an innovative and agile way.  Ultimately, you’ll ensure our operations run smoothly and that people are productive.

The role sits within the Management Team and the post holder will deputise for the CEO alongside management colleagues.

Summary of key Terms and Conditions

Contract: Permanent Full time, Oxford based, hybrid

Hours per week: 37.5, Monday-Friday with some flexibility to support UCISA events and participate in team days

Salary: £55,000-£65,000 per year (depending on candidate experience and skill set)

Leave: 30 days annual leave & 8 Bank Holidays

Pension: Defined Contribution scheme (6.7% employer contribution, voluntary employee contribution 0-6.7%)

Reporting to: CEO

To apply for this role please follow the instructions provided.  The closing date for this role is 10:00 (10am) 26 April 2024.  Interviews will take place on Friday 31 May 2024 at the UCISA office in Oxford and will include relevant skills tests.