Senior User Experience Designer Jobs

Are you passionate about writing and designing digital content to improve people’s experiences on the web? If so, you could be the Senior Digital Content Designer we are looking for to help us manage our growing team of content enthusiasts and develop our approach to creating inspiring, helpful and accessible content for all. 

About the role

As Senior Digital Content Designer you’ll play a key role in ensuring the British Heart Foundation (BHF) puts users at the heart of everything we do; researching, commissioning, writing, editing, and publishing effective content that helps grow and deepen engagement for our diverse audiences.

You will build great relationships with colleagues across the BHF, supporting them to take a user-centric and evidence-based approach in their work across a variety of high-profile services to improve the overall user experience of our site.

Managing a small team of content designers, you will help set the standards for content quality, advocating best practices in areas such as SEO, accessibility, analytics, and qualitative and quantitative research. As a brand and user champion this role will embed and uphold our content guidelines, tone of voice and visual flair, to ensure BHF content is always accessible and consistent.

As we instil content design principles into our content production processes, you'll help us to drive a dynamic overhaul of our BHF website as we look to upgrade and migrate our effective website content into new page templates and embrace emerging opportunities such as personalisation.

Working arrangements
 
This is a 12-month fixed term contract.

This is a blended role, where your work will be dual located between your home and our London Office. 
 
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
 
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
 

About the role 

As our ideal candidate you’ll be an outstanding and experienced Content Designer who has previously led a team in driving business outcomes (conversion, engagement, sales/income). You’ll be used to working in a fast-paced environment and have a good awareness of inclusive and accessible content. 

In your application, we’d like you to tell us about your:

• Experience in web writing, specifically in designing content to meet user needs as well as experience working across a family of websites. Please share examples where you’ve used data and research to make decisions about content performance.
• Understanding of user experience and accessible content. Explain why you think it is important.
• Experience with Content Management Systems, particularly in publishing content and applying content governance processes.
• Knowledge of SEO and examples of how you’ve optimised content for organic search.
• Ability to present and explain your work to various stakeholders. Share an example where you’ve made changes to proposals for different audiences along with the rationale behind these adjustments.
• Experience in training and supporting others to deliver high-quality digital content.
• Ability to work to tight deadlines and an instance where you have responded swiftly to emerging opportunities.

We encourage applications from diverse sectors and backgrounds. We are committed to having a team that is made up of diverse skills, experiences and abilities.

What can we offer you?
 

Our generous staff benefits include:

• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

Please find further details of what we offer on our careers site. 
About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

The interview process will be two stages, with the first stage held virtually over Microsoft Teams.

YoungMinds are a leading national charity committed to improving children and young people’s health and emotional wellbeing. We want to see a world where no young person feels alone with their mental health, and all young people get the mental health support they need, when they need it.

Every month, the YoungMinds website provides thousands of young people with vital support and advice for their mental health. We’re looking for a Senior Digital Content Designer to play a key role in leading the design and delivery of the content on our website.

You will lead in delivering content for the Never Alone programme, which seeks to provide support for young people on a range of feelings, life experiences, conditions and mental health medications. Along with the digital communications team and the Digital Content Officers you line manage, you will design or commission content in various mediums such as written content, illustrations, graphics, video and audio.

You will conduct user research and insight sessions with young people to design the website content strategy, ensuring the content on our website meets young people’s needs and covers relevant topics and experiences.

You will also be responsible for the YoungMinds blog, ensuring the blog continues to be a valuable space of real stories and support with content that showcases a variety of experiences and backgrounds. As part of this, you will lead on our Writers Programme, where you will recruit young people from minoritised groups and run a year-long programme of workshops to help develop them as writers and editors.

Using your digital expertise and strategic thinking, you will work with colleagues across YoungMinds to create content for the website that helps support their team’s aims and objectives. This will include our content for young people and professionals as part of our Someone To Turn To programme, as well as content for our Powerful Young Voices programme. You will also work closely with the Product Manager for the website to deliver the website roadmap and strategy, and ensure the website is meeting it’s aims and goals as a digital product.

The successful candidate will:

• have experience of designing, developing and building website content that meets user needs and is in line with our brand’s tone of voice
• have experience of using user insight to inform and develop digital content
• be able to upload content to a CMS (content management system) and create engaging webpages with good user experience that are search engine optimised
• be able to create digital content for minoritised and racialised groups of young people and practise cultural humility
• be able to conduct user insight sessions with key stakeholders and users, to listen to their experiences and identify their needs
• be able to line manage members of staff to support their wellbeing and development

We welcome applications from Black and minoritised, LGBTQIA+ groups and those with disabilities, as they are currently under-represented.

We hope that you would like to join us at a very exciting stage of our growth and development. You’ll be joining a bright, dynamic team who have a passion for supporting our ambitions.