Service Charge Officer Jobs

We have an exciting new opportunity for a Social Prescribing Link Worker to join our team in Merton.

The Merton Social Prescribing service is one of the most established and mature services in the UK and is celebrating its 7th anniversary this year. We are seeking an individual to join our successful service in Southwest London. This role will help to strengthen the links between Primary Care, voluntary and public services to improve patients’ health and wellbeing. 

You will support patients within Primary Care in Merton, and you will support each patient to access appropriate services provided by voluntary and community organisations and other agencies. We expand the options available in Primary Care by creating a ‘managed’ way for referrals of patients with social, emotional and/or practical needs to a variety of local non-clinical services in the community. These include leisure, social activities, education, welfare, housing and employment advice and support. 

About The Role | How to Apply: 

• 35 hrs per week 

• six months fixed term contract with possible extension, subject to funding 

• £31,395 per annum plus 5% pension, includes Outer London Weighting 

• Closing date for applications:  Wednesday 1st May 2024 (midnight)

• Applications may close before the deadline, so please apply early to avoid disappointment.  

• Formal interviews will be held between 7th and 10th May 2024 

• The starting day will be in June 2024 

• Applicants will be notified by telephone if they are to be invited for interview 

• Please complete and submit your application form by email to

• Job Title: Senior Finance Officer
• Location: Nottingham Office/Hybrid
• Salary: £25,000
• Permanent, 35 hours per week x 52 weeks per year.

This role is part of a small Finance team that supports the work of Headway - the brain injury association. The role is line managed by the Finance Manager and liaises with every team within the organisation.

What you will do

As a Senior Finance Officer, you will be responsible for maintaining all aspects of the purchase and sales ledgers for both the charity and retail company, supporting colleagues, and resolving queries from suppliers and customers. You will monitor the purchase invoice mailbox and online purchase invoice accounts, ensuring that all invoices are downloaded promptly and passed on to relevant colleagues for authorisation.

You will be responsible for recording all purchase and sales invoices on our accounts system, Exchequer and ensuring that all bank transactions are entered on a timely basis. You will also be responsible for preparing and entering key monthly journals, including but not limited to charity and retail income, charity merchandise sales, depreciation, credit card expenditure, pre-paid rent and service charges. The majority of this work will use our Excel linked auto-loaders, but some manual entry will also be required.

You will complete monthly supplier account reconciliations and be responsible for raising any concerns or discrepancies with the Finance Manager.

You will maintain the stock system for the online merchandise shop, updating it with new stock and prices, using the information from the system to create the monthly cost of sales journal.

The Senior Finance Officer will work with the Finance Manager to ensure that all monthly and month-end routines are completed in line with team and organisational deadlines and complete any other finance tasks that may be required.

About you

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally, as a Senior Finance Officer you will:

• Have a passion for finance.
• Be a highly organised individual with a focus on precision and accuracy.
• Able to manage your workload autonomously.
• Driven by your ability to deliver on measurable outputs.
• Able to communicate effectively and confidently to colleagues throughout the organisation.
• Strong attention to detail able to consistently input accurate information into the accounting software.
• Be an active member of a small team and contribute to its culture.
• Have a professional approach to relationships and standards of work.

Benefits

As a staff member at Headway - the brain injury association you’ll have access the following range of benefits;

Financial security

• Competitive salaries
• Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible working

• Remote working – for the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway - the brain injury association offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway - the brain injury association plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway - the brain injury association is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway - brain injury association strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway - the brain injury association and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway - brain injury association, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway - the brain injury association we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

Equality, diversity and inclusion

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to cotnact us if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway - the brain injury association and the Senior Finance Officer role - we look forward to getting to know you!

About the role

The St Pancras Community Association (SPCA) is a charity delivering high quality services for Camden residents, especially the lively and diverse community of the St Pancras and Somers Town ward. As the Director of SPCA you will lead and guide a highly skilled and motivated team to make the SPCA a community hub and a centre of excellence which has a positive impact on the lives of local residents.

The governance of SPCA is overseen by a Board of Trustees. The Director will report directly to this Board and work closely with Board members.

Key responsibilities

• To build strong relationships with members of the local community, community groups, representatives and service providers to ensure that strategies and services are based on an understanding of the community’s needs and the contribution that SPCA is best placed to make as part of the of the range of local support services.

• To develop and deliver a business plan based on a financially sustainable strategic vision and which maximises the use of existing and emerging funding and income generation sources and opportunities.

• To provide a caring and highly supportive working environment which enables all staff and partners to fully contribute their skills, knowledge and perspectives.

• To manage, plan and monitor budgets to ensure the continuing financial sustainability of the Centre and to work with the Treasurer to ensure that the Centre is operating effective, and compliant accounting practices, policies and procedures.

• To ensure that SPCA fulfils its legal and procedural obligations under relevant legislation.

• To maintain an effective and transparent working relationship with the Board of Trustees to

  ensure that Trustees are kept informed of opportunities, threats and challenges and are fully involved in decision making.

  Main tasks

• Overseeing all fundraising activities from trusts, the local authority, local businesses and the community.

• Overseeing the development and implementation of an income generation strategy that includes maintaining and securing funding from statutory bodies, charitable trusts and any other relevant agencies/organisations and delivering charged services.

• Forming collaborative partnerships with organisations and agencies from all sectors that can be developed into services and business ventures

• Line managing key staff and ensuring that effective line managing processes are in place for other staff and volunteers. The postholder will directly line manage approximately xxx staff.

• Holding monthly staff meetings where everyone is heard and respected

• Ensuring all employees receive appropriate line management, where issues and problems

  that arise are handled with sensitivity and a high priority is given to staff development.

• Overseeing the recruitment and induction of new staff in accordance with the SPCA’s Equal Opportunities.

• Ensuring arrangements are in place for the systematic collection and review of employees opinions and the opinions of service users and potential users

• Ensuring effective systems are in place for monitoring and evaluating project performance.

• Attending meetings of the Board of Trustees as appropriate.

• Keeping the Chair, and other Trustees as appropriate, informed about SPCA’s business

  between formal Board meetings.

  Person Specification Essential

• Experience of managing an organisation or department at a senior level.

• Experience of delivering services and activities which have had a measurably positive impact

  on communities or specific groups.

• Experience of financial planning and maintaining financial sustainability by activities such as

  securing external funding, securing sponsorship and charging for services.

• Experience of delivering successful marketing and promotional activities.

• Experience of staff management and successful team building.

• A commitment to advancing and developing equal opportunities and anti-

  discrimination/anti-harassment policies.

  Desirable

• Experience of managing an organisation within the voluntary and community sector.

• Experience of developing policies, procedures and practices for voluntary and community

  sector organisations.

• Understanding of the current and likely future funding environment of voluntary and

  community sector organisations and awareness of external strategies, policies and developments affecting voluntary and community sector funding.

To apply, please send a CV and cover letter - which include 3 areas you are passionate about and would like to spearhead at the centre along with previous experience that enable you to do this leadership role. Please send this by the 17th of May. 

Role Summary

As the Director of Research and Public Affairs you lead a team working across the full range of research work (including commissioning, grant-making and in-house research) and public affairs work (including policy analysis, advocacy work and mobilising our activists). You also contribute to the charity’s strategies, leadership and governance as a member of the Executive Team. Ultimately, your role is to generate new knowledge; and communicate knowledge, ideas and emotions to change hearts and minds, creating tangible reductions in alcohol harm across the UK.

Key Tasks and Responsibilities

Leadership, strategy & planning

1. Lead the research and public affairs functions at Alcohol Change UK.

2. Produce and deliver plans across our research and public affairs work programmes that are ambitious for change (impact), realistic given our resources, and consistent with our strategy, our other work programmes, and our values.

3. Set budgets, tightly control costs and identify opportunities for making savings, growing income and making the case for investment.

4. Appropriately monitor and evaluate our research and public affairs work with a view to knowing, growing and showing the impact we make.

Research

5. Work closely with the CEO, Policy and Research Manager, R&P sub-committee and Wales Office to determine and oversee the charity’s programme of commissioned research, research grants, and in-house research.

6. Ensure that all research is designed with impact-in-mind and, once complete, that it delivers on that impact through active and ongoing communication of the findings to the right audiences with the right messages through the right channels.

7. Lead the research function to be the central hub for the charity on the topic of alcohol harm and its solutions, staying on top of new research.

8. Influence the research spending of other agencies (e.g. NIHR) with a view to maximising funding into alcohol research in general.

Public Affairs

9. Lead and manage the charity’s public affairs activity, deploying the CEO, Research & Policy Officer and other staff as a team.

10.  Lead our work with external alliances, such as the Alcohol Health Alliance and the Alcohol and Families Alliance, and on the APPG on Alcohol Harm.

11.  Develop excellent relationships with Parliamentarians, civil servants, charities and other important institutional actors in our field.

12.  Build Campaigner journeys for our engagement audience to best mobilise them to help us with our influencing work.

13.  Lead on the commissioning and management of any external public affairs agencies, parliamentary monitoring services and similar suppliers.

14.  Ensure our policy positions are kept up-to-date, based on emerging evidence and contemporary thinking, and consistent with our principles.

15.  Work closely with the Director of Engagement and Fundraising to effectively mobilise and deploy our activists, Community Champions and other supporters so they (i) make a difference, (ii) become better informed over time, and (iii) remain motivated to campaign for our cause.

16.  Work closely with the Director of Marketing and Communications to influence all forms of media to better support our desired outcomes.

Team Leadership and Management

17.  Lead and manage the research and public affairs team(s), ensuring excellent line management.

18.  Lead the process of recruiting and inducting new team members, as appropriate.

19.  Proactively develop your own skills and experience as well as those of staff within your team.

Cross-organisational Role

20.  Act as a spokesperson for the charity at high profile events and across media, including radio and TV.

21.  Be an active and positive member of the charity’s Executive Team.

22.  Work with colleagues across the charity to support their work and to act as ‘one team’.

23.  Work particularly closely with colleagues in the Wales office, optimising opportunities for joint working.

24.  Contribute actively and positively to the development of charity-wide strategies and activity.

Other Duties

25.  Continually develop your knowledge of alcohol harm and solutions to it.

26.  Act as a positive ambassador for Alcohol Change UK at all times.

27.  Know, embrace and actively uphold the values of Alcohol Change UK at all times.

Other reasonable duties at the request of the CEO.

We are a dedicated Domestic Abuse Charity supporting Women exposed to gender-based violence and exploitation, and their children to be safe and have access to appropriate interventions and support in order to live free from fear and harm.

If you are passionate about supporting women and working in a charity that has core values of diversity and inclusion, collaboration, advocacy and innovation then we have an exciting opportunity for you to join us as a Support Office working in our Refuges.  We work with trauma informed practice and use client led support plans to ensure that the women in our Refuges are supported in a personalised way.

We are passionate about working in the community with other agencies and organisations to ensure that women using our services have excellent, appropriate and holistic support.

The Role

This role will ensure the organisation is following robust financial systems and processes; carry out all day-to-day accounting tasks; and ensure timely production of financial information to inform management decisions. Most tasks can be done from home, however some tasks such as banking and petty cash reconciliation will require you to attend our offices. Once the initial training is complete you will be able to arrange your own hours, to be worked Monday to Friday.

This role is for a fixed period of 12 months, to cover maternity leave.

About You

A proven track record of relevant financial administration experience is essential and competence in the use of Xero accounting software, Excel and other MS packages such as word and Outlook is essential. You will have an organised approach to workload and ability to prioritise tasks and meet deadlines, be flexible and adapt to the requirements of the role. You must be able to clearly convey financial information to non-finance colleagues.

This role would suit someone looking to increase their experience of working within the charity sector as part of a busy and friendly finance team, perhaps whilst studying to complete AAT Level 4 or similar.

We’re looking for a Housing & Income Officer to join our Landlord Services team based locally at our services in Bracknell, Windsor and Maidenhead.

£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel in control of your career? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Look Ahead manages a number of young people services in Bracknell and the Royal Borough of Windsor and Maidenhead.

Look Ahead is looking for a highly motivated and committed Housing & Income Officer for an initial 6-month placement to work alongside our support workers and deliver a good quality intensive housing management service to our customers.

The successful applicant will be responsible for all aspects of housing management within the service. This will include rent arrears management, occupancy agreement management, ASB management, void management and some compliance and repair reporting responsibilities. This is not an exclusive list.

You will be based at our local offices in Bracknell, the Royal Borough of Windsor and Maidenhead. You will have significant daily contact with our customers and staff.
The successful candidate needs to be able to meet challenging targets for arrears and voids, have excellent problem-solving skills and be prepared to “go the extra mile”.

The role is based on site at two of our young people's schemes-  visiting customers in their homes and having a presence in the community. This role covers Bracknell Forest in Berkshire, the Royal Borough of Windsor and Maidenhead region.

This role is a Fixed Term Contract, lasting 6-9 months.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

• Sign up new customers to the appropriate occupancy agreement and ensure housing benefit claims submitted and maintained correctly.
• Be responsible for monitoring and updating all relevant information on Look Ahead`s housing management database including inputting all new customers and ending occupancy agreements in a timely way.
• Proactively monitor rent accounts and take timely and effective action to deal with increasing rent and service charge arrears.
• Ensure all customers are supported to have the most appropriate payment method (rent payment cards, direct debit etc.) for their individual circumstances to ensure easy payment of their rent and/or arrears.
• Lead on making back-dated claims for housing benefit and appealing over-payment deductions.
• Ensure that all customers are kept informed of their rent account status regularly and that action plans are agreed with customers to address any arrears or other rent related issues promptly.
• Issuing arrears warning letters, monitor payment agreements and escalate arrears enforcement action.
• Serve accurate notices for possession, complete court paperwork and represent Look Ahead in court cases in the county court.
• Requesting rent adjustments and repayment of housing benefit over-payments
• Ensure that there are effective and on-going liaison processes in place with key agencies such as the housing benefit service, Department of Work and Pensions and local police.
• Develop and promote financial inclusion initiatives in the service such as advertising credit unions and local debt management advice services.
• Act as the lead role for void management in services – ensure void inspection forms are completed, void reporting systems are maintained and that there is effective liaison with the organisation’s void team and contractors. Ensure that void turnaround times are in line with Key Performance Indicators and post inspections are completed and reported.
• Support local staff to ensure occupancy levels at the service are as high as possible and escalate issues where necessary.
• Lead on ASB enforcement across the portfolio ensuring early intervention techniques are utilised. Ensure timely and appropriate actions is taken against perpetrators including issuing warnings and serving notices where appropriate.
• Maintaining systems and spreadsheets associated with all housing management functions and producing reports and data where requested.
• Act as the lead role for reporting repairs in the service both in communal areas (internal and external areas) as well as in customer rooms. Ensure all works are post inspected and reported. Liaise with contractors to ensure access is granted.
• Act as the lead officer in completing all required compliance tasks within the service including call point and fire alarm checks, fire door checks, fire evacuation drills, health and safety inspections, carrying out living standard checks. This list is not exhaustive.
• Make sure all compliance records are maintained to a good standard and that KPIs are being met. Liaise with the scheme manager regarding underperformance against compliance targets.
• Participate in team meetings, 1:1 meetings with the manager and undertake any training required for the post.
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
• Adhere to all the policies and procedures of Look Ahead Care & Support, those specific to the project including any statutory requirements.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
• Approachable and open behaviour. Can work independently and as part of a team.
• Prefers working as part of a group or team.
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
• Exercises decisions and discretion in a non-judgmental manner.
• Is assertive and will challenge others.
• Has a practical and logical mind and is naturally well organised.
• Thrives on change and enjoys dynamic diverse environments.
• Demonstrates significant confidence and high levels of self-esteem.
• Is respectful, articulate, and sensitive in style of communication.
• Is passionate and enthusiastic about his/her career and job experiences.
• Is motivated towards excellence and improvement of personal performance with a can-do attitude.
• Committed and passionate about improving the life chances of vulnerable customers.
• Ability to cope positively with challenging and diverse behaviour.

What you’ll bring:

Essential:

- Experience of monitoring rent accounts and managing rent arrears
- Experience of using computerised rent systems to monitor arrears and record information.
- Ability to track and manage void properties and ASB cases.
- Knowledge of managing ASB and lettings and be able to explain good practice in this area.
- Extensive knowledge of welfare benefits, especially housing benefit.
- Experience of liaising with housing benefit departments, the DWP and other external agencies.
- Confidence in interpreting rent accounts and using IT packages to run and create reports, identify priorities, and update records.

Desirable:

- 1-2 years’ experience in housing management.

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Events Fundraising Officer

As our Events Fundraising Officer, you will be leading the charge, creating and delivering innovative and captivating events that will stand out and will inspire long-term support for HHC like never before. You will know what makes a sensational event, you strive for perfection and using your creativity and experience, you understand how to motivate, excite, and innovate.

About you:

You will be the ‘go-to’ event lead for a number of the events in our portfolio, able to inspire confidence across the organisation and demonstrate impressive skills in a range of events spanning live, hybrid and virtual. A custodian of major opportunities, you’ll keep everyone on track and on target to smash our objectives.

About Hope and Homes for Children:

We believe children belong in families, never orphanages. Because orphanages harm children. The majority of those who experience life inside an institution suffer violence, abuse and neglect. Denied the chance to grow up in a family, they’re more likely to become homeless later in life, to have run-ins with the law, and to experience mental and physical health issues.

The shocking truth is that these are almost always children who have, or could have, a family to look after them. To love them. But every day, a broken system puts pressure on parents to give up their children. They'll be safe from war, can escape poverty, will get an education. False promises. No child should have to trade their family for their future.
Today, over 5.4 million children are trapped within institutions. It’s not right and it must stop. Children deserve so much better. Always.

Since 1994, Hope and Homes for Children has been working to stop the institutionalisation of children. We’re 250 people, in ten countries, inspiring organisations, including the UN, EU and governments around the world, to close the doors of orphanages forever. Instead, we fight for every child to feel the love and belonging of a safe family home.
Further details

Location: Our Salisbury or London office with flexibility to work from home for part of the week.
Contract Type: Permanent
Hours: Full time 37.5 hours
Salary: £29,000 to £33,000 gross per annum including any London weighting.
Closing Date:  The final cut off for applications is 13th May 2024. However, we may close the vacancy early if we receive strong applications. So, don’t delay, please get in touch if you have the right skills, experience, and passion for our cause.

To apply, please upload your CV and a brief covering letter (500 words max) indicating why you are interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for the role.

Other information: This post requires the post holder to have the right to work in the UK. The recruitment process may include a relevant DBS check.

HHC actively encourages equality and diversity, and we look to recruit across age, gender, ethnicity and background as we believe diversity brings us closer to our mission of eliminating orphanages.

You may also have experience in the following: : Events Coordinator, Hospitality, Events Co-ordinator, Conference Manager, Events Assistant, PR, Public Relations, Events Manager, Sales, Business Development Events Organiser, Events Assistant, Events Manager, Events Administrator, Marketing Assistant, Marketing Administrator, Events Management, Funding Coordination Officer, Fundraising Coordinator, Charities, Not for Profit, Fundraiser, Donor Management, Regional Fundraising, Third Sector, Charity Funding, etc

REF-213 405

Our new CEO will work with a small staff and a diverse group of regular teachers and other professionals to develop this long-established organisation. We currently provide yoga classes and workshops for 30,000 students each year. Are you keen to be part of this growing community?

You should be able to balance a wide variety of tasks, and bring your expertise to bear in advising and informing the board of trustees. You should also be able to work with sub-committees to guide them in bringing about the strategic objective of the board.

We are fortunate to own superb, purpose-built yoga studios (the first in Europe) and are marking our fortieth year in Maida Vale this year. We have ambitious medium to long-term plans to develop our work and buildings further. You will be an integral part in bringing this about.

You should bring a willingness to take part in all aspects of the organisation from accounting and management reports to scheduling classes and workshops, and facilities care. This will involve working closely with professional and service-based contractors at every level.

Housing Tenancy Officer

Location: Head Office, Oldbury B68

Hours: 35-hours per week

Salary: £27,657 per annum (pro rata for part-time)

As an organisation that plans to grow, we are building a new Housing Management team and are looking for a Housing Tenancy Officer to be part of the team.  

The role

The successful Housing Tenancy Officer will carry out a variety of housing management tasks included but not limited to: Supporting with the voids and lettings process, Managing rent arrears with a focus on income maximisation, Working with tenants to ensure they are involved in shaping our services, General tenancy and estate management, Managing day to day repairs, cyclical maintenance and service contracts and Supporting the Senior Housing Manager with longer term asset management planning.

We offer flexibility in how you get your work done, whether that is working from Head Office, being out at the schemes, to occasional working from home. The post is 35 hours flexible working across Monday to Friday with occasional out of hours work.

About You

We are looking for someone with a genuine interest and passion for working to improve the quality of our residents’ lives. You need to be enthusiastic and show capability and ownership to develop in the role. You will also need to have excellent communication skills, previous experience with front facing customer service/administrative work in a housing service, excellent IT skills – proficient with Microsoft packages and the ability to learn new systems quickly, together with a positive can-do and flexible attitude to work.  

Please note, you will also need a full UK Driving License and use of a car for business purpose, and able to apply for enhanced DBS certificate, together with evidence of the Right to Work in the UK. These will need to be shown at the interview stage.

What can we offer in return?

If you are looking for a career in housing and can demonstrate you have the above requirements, this may be the ideal role for you. In return we will commit to providing the successful candidate with support to undertake a recognised Level 3 Housing Qualification.

In addition to ongoing training, we also offer a pension scheme and staff discounts.

 

The Company

New Outlook is a specialist Association that has been providing housing and care services to people with sensory impairment in the West Midlands for over 170 years. We currently have 10 Care and Supported Living services across Birmingham and some general needs properties in Redditch.

Our core values summarise what we ASPIRE to achieve:

· Approachable – friendly and easy to talk to

· Supportive – understanding and encouraging

· Professional – capable and skilful

· Innovative – inventive and adaptable

· Reliable – consistent quality and performance

· Empowering – confident and strong

How to Apply:

Please provide an updated CV along with a covering letter explaining “why you are applying for the role of Housing Tenancy Officer and what skills, experience and knowledge you can bring to this role” All applicants are encouraged to thoroughly read the job description provided, highlighting relevant skills and experience that directly correspond to the outlined responsibilities and requirements.  (Please do not write any more than 500 words).

Once completed, send this to us.

Closing Date: 12th April 2024

Interviews: Week commencing 15th April Face to Face, Head Office, Oldbury B68.

Please note, we are actively reviewing applications, and may close this advert early if a successful candidate is found.

 

New Outlook is a Disability Confident Committed employer.

Job Description

Job Title: Trusts and Foundations Officer

Reporting To: Trusts and Foundations Manager

Salary: £28,500 - £31,000 per annum (dependent on experience) 

Location: Hybrid working from home and from five locations across London. We have four depots with offices in Park Royal, Deptford, Poplar and Enfield. There is a fully serviced office situated in Canary Wharf which is being piloted for 2024. Anticipation to be in a depot office or Canary Wharf at least twice a week.

Contract type: Permanent Full-time, 37.5 hours per week

About The Felix Project

The Felix Project is London's biggest food redistribution charity and the largest end-to-end food redistribution charity in Europe.
 
Our vision is a London where no one goes hungry and good food is never wasted. 
 
We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe and includes a high proportion of fresh vegetables, fruit, meat and fish. If we did not rescue this food, it would be at risk of going to waste. Instead, we deliver it free of charge to London charities, schools, food banks, COVID food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers.

We were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw.

Purpose of the Job

The Trusts and Foundations Officer will support the step change in growth of the Statutory, Trusts and Foundations income stream for The Felix Project. The team is expanding and is challenged to raise £2 million in income in 2024 from Trusts and Foundations. This target will continue to grow over the years.

You will collaborate closely with both the Trusts and Foundations Manager and the Senior Trusts and Foundations Manger to manage the warm portfolio through excellent stewardship, and to build on this strong foundation to create a high-quality pipeline of new funding opportunities to reach our aspirational income targets. The strategic direction of the team is set by the Head of Statutory Funding, Trusts and Foundations who reports to the Director of Income Generation and Marketing.

Person Specification

The Felix Project recognises the positive value of diversity and is committed to creating a diverse and inclusive workforce.  We encourage applications from all suitably qualified or experienced individuals, regardless of their race, gender, biological sex, disability, religion/belief, sexual orientation or age. 

You will have strong persuasive writing skills and good relationship management skills. You will be efficient and be able to manage competing deadlines. You will have a strong eye for detail and have good time management skills. You will be able to work independently and as part of a team with common goals.

Please review our job portal  for further details on the role, including job description.

Application procedure 

Please apply via our recruitment portal. Please upload your CV and a one page covering letter outlining your suitability for the role (and make sure that they’re both uploaded before submitting your application).

After you have submitted your application, you have 24 hours in which you can access you application and make edits. We suggest that you complete one last proof-read after submission and double check that your CV etc. uploaded correctly.

Recruitment timeline

Applications close: 30th April 2024. We will be holding interviews as and when suitable applicants apply so we encourage early applications. 

We are a charity dedicated to supporting women exposed to gender-based violence and exploitation and their children to be safe and have acess to appropriate intervention and support in order to live free from fear and harm.

Our core values are diversity and inclusion, collaboration, advocacy and innovation and we aim to challenge oppression in all forms.

If you are passionate about supporting women then this role is for you.

We need a dynamic individual to work with our Assessement and Referral team to ensure women have an excellent experience when contacting our service and feel believed and supported.

We're looking for a temporary Revenue & Income Officer to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role
Based within the Resident Services team, the Revenue Officer will play a critical role to help deliver an effective and high performing rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements.

In collaboration with the RSM and RI Team Leader and Finance Team to ensure that Your Place are compliant with all regulations and using robust policy and procedures. Support with the set up of the new Pyramid system and ensuring the right systems are in place to effectively manage the Revenue and Income stream and arrears of the organisation.

Maximising the organisation’s Revenue and Income by liaising with both internal and external partners including the Resident Services, Keyworkers, HB, DWP and directly with residents., and effectively managing the arrears.

This role will also manage the impact of welfare reform provisions, ensuring an effective advice and support service to residents to manage risk on revenue and income levels.

Contract: Temporary Contract (until September 2024)
Hours: Monday - Friday 37.5 hours 
Location: Canning Town, London

Other responsibilities include

• Investigating and support clients with Housing Benefit Appeals
• To support our project to transfer all accounts from Inform to Pyramid
• Investigate and support to manage Overpayment Claims from Housing Benefit
• Ensure rent accounts are up to date and correct. Checking HB entitlements against PC rates and requesting adjustments accordingly.
• Chasing ex resident arrears
• To manage resident rent and accommodation charge accounts and other former resident debts, on a regular basis identifying trends and patterns on individual accounts and then liaise with Support Workers or residents to rectify income issues and address arrears in line with policies and procedures
• To contribute towards the continuous improvement of performance in line with the organisation’s service plan targets
• To work collaboratively and closely with the Finance officer and Revenue and Income Team Leader to ensure all rent accounts tally.

About you

• Demonstrable experience of working in a supported housing environment in a similar or related role for at least 5 years
• GSCE (or equivalent) in English and Maths
• Experience of working with software applications including Microsoft office and bespoke IT Systems.
• Strong organisational skills, with the ability to meet deadlines and priorities workloads.
• Able to take ownership and deliver excellent customer service in a professional and confident manner
• Demonstrate a positive, flexible approach to team working.
• Ability to communicate with residents and colleagues effectively.
• Ability to provide customer focused and responsive services.
• Willingness to work flexible hours to meet the needs of the service
• Patient and pro-active
• Commitment to the Your Place values including diversity and inclusion
• Housing or a related qualification - desirable but not essential

About applying

When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

This is a dedicated post working with children, families and Young People who have been exposed to gender-based violence and exploitation.  To support them to be safe and have access to appropriate interventions to enable them to live free from fear and harm.

Our key values are diversity and inclusion, collaboration, advocacy and innovation.

This is an exciting post which needs a dynamic individual to join our charity to work on the premise that Children and Young People are survivors in their own right and need the right support to move forward into a life free from fear and harm.

We are continually developing this service and you will be an integral part of this, finding new ways to engage and support the children, young people and families in our service and going out into the community to educate and empower families about Domestic Abuse and the support available.