Service Delivery Analyst Jobs in Cardiff, Wales
Closing date: 4th April
Internal job title: Solutions Analyst
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Application Support Analyst (internally known as our Solutions Analyst) in our Services Data team will play a vital role in ensuring our services data systems, data processes and other technical developments are robust, fit for purpose, and supportable. Providing technical skills to scoping out requirements, creating designs, developing solutions, testing, rollout, and continuous support, this role is at the centre of our technical data capabilities.
Collaborating closely with the business to understand their goals and technical teams such as IT or external suppliers for co-creation this role will be a key gatekeeper of technical data solutions.
By managing data in our case management system (CRS), our incident management system (RADAR) and other datasets such as properties and contracts this role will develop and maintain our core sets of database and data process capabilities. Responsibilities also creating and maintaining comprehensive documentation about our systems and responding to first- and second-line issues. Analysing ETL processes and designing data mappings for them will also be an important responsibility.
About you
- Excellent business partnering skills to understand business contexts, goals, ambitions and horizons.
- Building the trust between you and those you partner will be a major factor in how successful the solutions you help create will be.
- Strong interpersonal and interpretation skills will allow you to have open jargon-free conversations with the business.
- You can formulate emerging requirements through providing advice and co-creation.
- Strong technical abilities including maintaining data dictionaries, data integration mapping, SQL scripting, analysing data quality issues, and UX design.
- Able to employ Agile development techniques to rapidly produce prototypes, fail-fast and learn, whilst accommodating a continuous improvement mindset.
- Experience of managing technical change management in a complex environment.
- Ability to balance speed of delivery against stability and supportability of solutions.
- You can practice rigorous version control, robust testing as well as planning for live rollouts and backouts.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023. We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Relate is a household name and the UK’s best-known provider of specialist relationship counselling services. We’ve been helping families, individuals, couples and children since 1946 and have developed a passion for supporting people as they navigate the ups and downs of relationships at home, work and in the community. We are in a period of growth driven by increasing demand for our services. To power that growth, we need additional revenue streams from enterprises, EAP vendors, benevolent funds and philanthropic sources.
This is where you can make a difference to us. As our Commercial Business Development Manager, you’ll be in a newly created hands-on role at the forefront of nurturing and closing new business opportunities. You’ll be developing strategic partnerships, increasing revenue streams and contributing to our growth plans as a member of the Relate Senior Management Team.
Reporting to our National Partnerships Director, you’ll find us enthusiastic, open, willing to help and above all passionate about the difference we make to people’s lives every single day.
Key Responsibilities
- First and foremost, this is a sales role. So, we’ll need you to demonstrate a track-record of meeting and exceeding revenue targets.
- You’ll be able to demonstrate an ability to work autonomously without intensive supervision.
- You’ll be able to demonstrate the ability to define and action a go-to-market plan.
- Naturally, we expect first-class demonstrable sales-skills including the ability to:
- Identify and evaluate new business opportunities including new markets, customers, partnerships, products, and services.
- Develop a pipeline of qualified prospects.
- Negotiate and close deals with a seven-figure value.
- Build and maintain strong relationships with key clients and partners, ensuring their needs are met andexceeded.
- Provide detailed reports on business development activities, including market analysis, sales forecasts, and revenue projections
- Collaborate with the National Partnerships Director, Service Delivery Director, National Contracts Manager, Digital Services Manager, and other key colleagues to ensure the smooth implementation of new contracts.
- Deputise for the National Partnerships Director at Executive Leadership meetings
- Represent Relate at a range of events to promote the brand and the service offer.
- Contribute to annual budget and strategic planning cycles.
- Stay abreast of industry changes and competitive landscape to adjust strategies accordingly.
Education and Training
- Experience and formal training in a recognised Sales Methodology e.g. MEDDPICC, SPIN, Sandler
- BA Hons (desirable)
Demonstrable Experience and Knowledge
- Substantial proven experience in business development, b2b sales, or a similar role, in the service and/or not for profit sector
- Track record of securing seven-figure contracts.
- Strong understanding of sales principles and customer service practices.
- Proven experience of cultivating and sustaining strong partner relationships in a range of settings.
- Understanding of market drivers in the EAP/staff benefits sector.
- Strong track record of achieving or exceeding income targets.
Abilities and Skills
- Proven communication, negotiation, and interpersonal skills with the ability to adapt to the audience to achieve the optimum outcome.
- Ability to think strategically and analytically, with a problem-solving mindset.
- Strong business and financial acumen with the ability to develop comprehensive budgets and business plans
- Entrepreneurial approach with the ability to see and capitalise on opportunities.
- Ability to work independently, with a self-motivated, results-driven approach.
- Able to travel as required with occasional overnight stays.
Personal Qualities
- Driven
- Professional
- Collaborative
- Client led/Person centred.
- Resilient
Terms of Appointment
- Permanent position
- Full time, 35 hours per week (some evening/weekend work may be required)
- 25 days holiday plus bank holidays and 3 days over Christmas period
- c£55,000 oer annum salary
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Overall purpose:
As Fundraising and Campaigns Marketing Manager in the Marketing & Communications team, you will drive Ben’s fundraising and commercial services with individuals and businesses within the automotive industry. You’ll work closely and collaboratively with colleagues to deliver the best possible results for communications delivered both digitally and physically (this can include content on our website, social channels, email and printed materials) to support the delivery of Ben’s overall strategy.
Principal Accountabilities:
- Managing the day-to-day marketing of fundraising/income campaigns using a test-and-learn approach across a range of new and existing channels and products
- Managing campaigns and projects from planning to delivery and evaluation, ensuring they are delivered on time and on budget
- Assisting with the ongoing monitoring and optimisation of fundraising campaigns and products
- Researching competitor campaigns, market trends, new tools and platforms
Planning and organising
- Create and execute Fundraising and Marketing plans to promote Ben’s services, events and campaigns against budgets and with clear ROIs, in line with longer-term org strategy
- Work across the range of fundraising and commercial products and services, to ensure pricing, positioning and promotional activities are aligned for maximum impact
- Support to look after brand management of Ben’s fundraising and commercial brands (DoIt4Ben, ILC, Ben Ball, Ben Training etc.)
- Plan, create and develop high-quality content which is tailored to audience personas, which they will find engaging and meets strategic objectives
- Utilise various channels, including social media, website, email marketing and traditional media, to reach the target audience effectively
- Support to develop a programme of regular content. Maintaining and updating Ben wide calendars as appropriate
- Work with colleagues to develop new products and update existing products that are relevant for our audiences that are channel and brand appropriate
- Manage the design, production and distribution of marketing collateral (digital and print), making sure it is consistent with our messaging, tone of voice and is audience appropriate
- Manage end to end email process – from creating emails, automations, using correct data & segments to sending & then evaluating campaigns
- Support online advertising (social, retargeting and PPC)
- Use a test and learn approach in order to learn from user behaviour and to ensure Ben leverages digital communications channels to reach and engage target audiences
Experience required:
(E = Essential/D = Desired):
- Significant marketing and fundraising experience and responsibility within a non-profit environment (minimum 2 years) (E)
- Experience of creating and delivering an annual programme of marketing (E) and fundraising activity (D)
- Experience of working in the automotive industry either in a campaign or hands on capacity (D)
- Experience of delivering strong ROI on fundraising campaigns (E)
- Confident communicator at all levels of the organisation, with the ability to work collaboratively across different areas of the organisation as required (E)
- Very strong organisational and project management skills, with the ability to prioritise tasks and activities across multiple, simultaneous projects (E)
- Understanding and interpreting data (D)
- Experience of traditional and online marketing with an excellent understanding of the digital landscape (E)
- Writing, creating and producing content in multiple formats for various audiences and touch points (E)
- Managing end to end email production from data management and segmentation to email creation to sending and evaluation (E)
- Understanding and application of brand guidelines (E)
- Understanding and creation of on-page SEO and knowledge of the wider SEM implications (D)
- Social media channels, analytics and scheduling software e.g. Sprout Social (D)
Technical Knowledge:
(E = Essential / D = Desired):
- Degree level qualification and/or digital marketing qualification (D)
- Understanding of the principles of customer journey planning and stewardship (E)
- Knowledge of regulatory environment for fundraising including data protection, Gift Aid and fundraising codes of practice and regulation (E)
- High level of computer literacy (MS Office)
- Experience of using CRM (Salesforce) and CMS (Umbraco) systems (D)
- Project management/collaborative working tools (E)
- Knowledge of Adobe Acrobat Creative software (D)
- Knowledge of marketing principles and techniques (E)
- Understanding of how data describes audiences and how this impacts the development and evaluation of content (E)
- Strong attention to detail (E)
- Using a test and learn approach to increase engagement (D)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Overall purpose:
Principal Accountabilities:
As Marketing Executive in the Marketing & Communications team, you will support our marketing activity to help grow our brand, our supporter base and increase engagement with individuals and businesses within the automotive industry. You’ll work closely and collaboratively with colleagues to deliver the best possible results for digital communications delivered via content on our website, social channels and email to support the delivery of Ben’s overall Health & Wellbeing content strategy.
- Develop our social media channels to grow audiences and increase engagement with the people we support, and who support Ben
- Produce high-quality content that key audiences will find interesting and useful and meets strategic objectives
- Support to develop a programme of regular content for social channels, email and website and maintaining and updating calendars as appropriate
- Work with the Digital Marketing and Engagement Manager to plan and deliver the Health & Wellbeing calendar of awareness content and engagement
- Plan and deliver all digital communications in line with the overall campaign/content planners and internal processes are managed effectively
- Plan, create and develop content which is tailored to audience personas
- Work with colleagues to develop content that is relevant for our audiences and is channel and brand appropriate
- Manage end to end email process – from creating emails, automations, using correct data & segments to sending & then evaluating campaigns
- Use a test and learn approach in order to learn from user behaviour and to ensure Ben leverages digital communications channels to reach and engage target audiences
- Support online advertising (social, retargeting and PPC)
Experience required:
(E = Essential / D = Desired):
- 2+ years content writing experience
- Writing, creating and producing content in multiple formats for various audiences and touch points
- Managing end to end email production from data management and segmentation to email creation to sending and evaluation
- Creating effective content and supporting others to do this
- Understanding and application of brand guidelines
- Excellent spelling and grammar, with the ability to change the tone of voice dependent on the audience
- Practical content gathering, writing, and editing
- Managing online and social media advertising campaigns
- Understanding and creation of on-page SEO and knowledge of the wider SEM implications
- Use of CMS, web platforms such as Umbraco
- Use of collaborative tools such as Google Drive, Trello, Teams etc
- Social media channels, analytics and scheduling software e.g. Sprout Social
- Using a test and learn approach to increase engagement
- Working in a collaborative and consultative way with in-house teams, taking account of others priorities and helping others to achieve their goals
- Strong organisational & project management skills
- Experience of working for a charity or not-for- profit organisation (D)
Technical Knowledge:
(E = Essential / D = Desired):
- Degree level qualification (D)
- Digital marketing qualification
- High level of computer literacy and the ability to pick up new systems and software quickly
- Knowledge of Adobe Acrobat Creative software (D)
- Knowledge of marketing principles and techniques
- Understanding of how data describes audiences and how this impacts the development and evaluation of content
- Great understanding of user journeys
- Understanding of charity working regulation and standards (D)
- Understanding of the automotive industry of its needs and requirements (D)
The client requests no contact from agencies or media sales.
Junior Product Owner
We are looking for a Junior Product Owner to play a pivotal role in the charity’s journey towards achieving a Digital First strategy.
This is a remote, flexible working role, with excellent benefits.
Position: Junior Product Owner
Location: Remote
Hours: Full-time, 37 hours per week
Salary: £32,300 – £38,000 per annum
Contract: 12 month fixed term contract
Benefits: 26 days hols plus bank holidays, enhanced pension, employee assistance programme, health cash back plan, flexi working, fully remote
Closing Date: 17th April 2024
About the Role
Positioned within the Digital Transformation team, you will own and manage the website on WordPress while working closely with the Senior Project Manager and Business Analyst to deliver innovative digital products that enhance the efficiency, decision-making, and user experience for both internal and external stakeholders.
The role involves contributing to the definition of product vision, managing the product backlog, and ensuring that development efforts align with the strategic goals of digital transformation. You will be instrumental in facilitating the transition of ideas into actionable project plans, maintaining a seamless user-centric approach across all digital interfaces, and supporting the development and delivery of digital solutions that meet the evolving needs of the organisation and its stakeholders.
About You
You will have experience in product ownership or management, ideally within a digital or technology-focused environment with an educational background in a relevant field. While formal qualifications are valued, equivalent practical experience will also be considered.
You will also have experience of:
- Working with cross-functional teams to deliver digital products or services
- Agile methodologies and principles, with hands-on experience in backlog management and iterative development cycles
- Gathering, scope definition, and user story creation, with a keen eye for detail in documenting processes and product features
- Proficiency with project management tools and methodologies, particularly experience with JIRA for tracking development tasks and Agile project management
- Skilled in the use of Microsoft Office Suite for effective communication and document creation, with a strong emphasis on Excel for data analysis and PowerPoint for presentations
- SharePoint, for document management and team collaboration, ensuring that project documents are easily accessible and organised within the team and across the organisation
- Utilising digital collaboration tools to work effectively with remote teams, including proficiency in video conferencing tools and collaborative workspaces.
You will also have an aptitude for learning and adopting new tools and technologies, with a willingness to develop expertise in areas such as digital analytics, user experience (UX) design, and customer relationship management (CRM) systems. Previous involvement in digital transformation initiatives or projects, with an understanding of the challenges and opportunities presented by digital change within an organisation will also be an advantage in this role.
You will need the right to work in the UK to apply for the role.
You will be asked to submit a CV and a supporting statement by 17th April 2024.Your supporting statement should set out your relevant knowledge, skills and experience against the job description. It should be no more than two sides of A4.
About the Organisation
The charity is the professional voice of the UK Fire and Rescue service, driving improvement and development throughout the UK, whilst supporting our leadership team. The charity is disability confident registered.
The organisation is committed to being an inclusive employer and complies with the Equality Act 2010 and acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
You may have experience in other areas as Product, Product Owner, Junior Product Owner, Assistant Product Owner, Product Support, Digital Transformation, Website, Website Manager, Content Manager, Digital Product Owner, Junior Digital Product Owner.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.