Service Delivery Analyst Jobs in Home Based
Are you an enterprise or solutions architect who is passionate about technology? Looking for an opportunity to use your skills to contribute to improving animal welfare?
We’re looking for an Enterprise Architect who will guide the organisation through ongoing digital transformation and optimisation initiatives.
About this role:
As Enterprise Architect, you will:
- Bring the IT architecture strategy in line with the charity strategy to allow Dogs Trust to achieve its objectives in the most effective way,
- Own the overall architecture domains for the charity,
- Produce, maintain, and communicate Enterprise Architecture artefacts, as well as developing policies and standards,
- Work closely various internal business leaders: including subject matter experts, project managers and Business Analysts, and external solution architects to deliver solutions for the organisation.
About you:
To be successful in this role you will need broad technical knowledge, with the ability to design end-to-end systems at a high level, with a clear understanding of a number of applications. We are using Salesforce and Informatica, so we’d love to hear from candidates with experience in these. You’ll also need to be a self-starter, who is passionate and motivated about delivering solutions and takes a proactive, strategic approach. It’s also important that you’re a people person, who is a great team player and excellent communicator, with the ability to engage colleagues from different parts of the organisation, and bring them on the transformation journey with you. Additionally, you’ll need a commitment to the aims and objectives of Dogs Trust.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About this team:
The IT department is responsible for the ongoing management and development of critical business systems that contribute to the overall success of Dogs Trust activities. The department focuses on delivering innovative solutions to support transformation initiatives and operational services across the charity.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Senior Specialist Housing Advocate
Salary: £30,000 - £32,000
Location: Hammersmith
Hours: 35 Hours per week
Contract: Fixed Term until March 2025
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Specialist Housing Advocate will work within a dynamic, fast paced team to provide intervention, advocacy and support that empowers women and ensures that the voice of survivors informs every stage of their journey towards improved safety. This is a new and exciting service, and we are looking for someone passionate about ensuring that all survivors of domestic abuse are able to access safe and appropriate accommodation which meets their needs.
To be successful as the Senior Specialist Housing Advocate you will need the below experience and skills:
You will bring solid experience of supporting women who have experienced domestic abuse in all its forms; coming from a sector with transferrable skills or possess a feminist/VAWG higher level qualification.
You will have an excellent understanding of domestic abuse and its effects on survivors and their children, and of best practice within the domestic abuse and housing sectors. You will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. The post holder will hold a caseload of survivors and will also be required to support Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
- Closing Date for Applications: Sunday 5 May 2024@ 23:29
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Specialist Housing Advocate
Salary: £28,000 - £31,000 (pro rata)
Location: Hammersmith (with possible co-location with key partners)
Hours: 28 Hours per week
Contract: Fixed Term until March 2025
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Specialist Housing Advocate will work within a dynamic, fast paced team to provide intervention, advocacy and support that empowers women and ensures that the voice of survivors informs every stage of their journey towards improved safety. This is a new and exciting service, and we are looking for someone passionate about ensuring that all survivors of domestic abuse are able to access safe and appropriate accommodation which meets their needs.
To be successful as Specialist Housing Advocate you will need the below experience and skills:
You will have an excellent understanding of domestic abuse and its effects on survivors and their children, and of best practice within the domestic abuse and housing sectors. You will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. The post holder will hold a caseload of survivors and will also be required to support Advance’s duty team on a rota basis which will involve completing intake assessments and providing crisis intervention support.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: Sunday 5 May 2024@ 23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Behaviour Consultant
Hours: Full Time (37.5 hours) Permanent
Location: Kent
Salary: £45,000 (unqualified) and £48,000 (qualified BCBA/UKBA(cert))
Sector: Charity, Health & Social Care, Learning Disabilities & Autism
Scope of the Job
This is an exciting opportunity for a passionate and dedicated behaviour consultant to support multiple people across Kent to live, love, thrive and belong. Supporting people in their own homes, you will have experience supporting people with a learning disability, autism, and mental health conditions who have also experienced trauma.
About Us
SeeAbility is a specialist registered charity with a 200-year history supporting people who have autism, physical and / or learning disabilities and visual impairment. The values or the organisation promote personalisation and inclusion; with a strong focus on helping the people we support learn skills that will bring them greater independence.
Our Culture
The most important thing to us is making a difference to the people we support. Breaking down barriers and obstacles in a way that enables them to lead an active life with experiences and outcomes that creates a high-level quality of life.
The role as the Behaviour Consultant Lead will be to:
- Work closely alongside our support teams to conduct comprehensive assessment, intervention, and evaluations over the long term, developing positive behaviour support plans that enable therapeutic support to be delivered within a Positive Behaviour Support (PBS) framework.
- Deliver PROACT-SCIPr-UK® training to our support teams.
- Coach our support teams how to deliver excellent support, using approaches such as Active Support.
- Support the team to develop skills in monitoring and evaluating outcomes, for example using the Periodic Service Review.
- Support the business development team with new referrals, ensuring that we are working within our defined model of support and developing that model to meet new needs where appropriate.
- Work with the families of the people we support to continue to build open, honest, and transparent working relationships.
- Ensure that your work is always delivered through a trauma-informed lens, upskilling the team around you to consider the impact of trauma on their practice.
Our Clinical Assessment & Intervention Team (CAIT)
Led by a Board-Certified Behaviour Analyst and UKBA(Cert), we have highly specialised team of clinicians, including rehabilitation workers for the visually impaired and behaviour consultants. We assess functional vision and test for cerebral visual impairments, which can often be an overlooked establishing operation for behavioural challenges. As well as direct assessment and intervention to work to increase people’s opportunities in life, we train our support teams to meet the people we supports’ unique needs. Our team members are committed to joint working with families, support teams and our NHS and local authority colleagues to achieve the best outcomes for the people we support.
We work as partners with the residential or supported living teams to build plans that are accepted, operationally achievable, generalisable, and sustainable.
Your experience & personal characteristics
As you will be working with people in their own homes, residential and group supported living services, you must be confident engaging with diverse groups of people, family members and multi-agency professionals. You need to be passionate about equality and equity, being able to see the potential for improvement and knowing how to guide the person we support and their team to achieve the best. You will already have experience working directly with people who have learning disabilities, autism, mental health conditions, multi-sensory impairments, and people who may present behaviours that challenge. You will be fluent in the use of applied behaviour analysis to devise ways that are simple but effective to measure baseline and on-going development. You will be able to support our teams by putting plans into action through your direct modelling.
Your qualifications
This position requires a minimum requirement of a Bachelor’s degree in Applied Behaviour Analysis or a related field (such as Positive Behaviour Support) with at least two years of applicable experience; or Master’s degree in Applied Behaviour Analysis, with one year of professional experience.
Candidates wishing to work towards their BCBA or UKBA(Cert) qualification will get their supervision as part of this role.
Your extraordinary opportunities
• Leadership development academy and talent programme for the next steps in your career
• Fully paid essential training
• Annual excellence awards
• Long service awards and recognition
• Quarterly 1:1s: Opportunity to discuss your progress and your future
Your work-life balance
• 28 days holiday (incl. bank holidays), increasing to 36 days with long service (1 extra day for each year of service)
• Life events - Time off when you need it most
• Flexible working - We are up for anything that works for your team and the wider organisation
Your money goes further
• Discounts and cashback at hundreds of shops, restaurants and activities
• Eligible for Blue Light Card discounts
• Save 10% on monthly bus travel
• Pay reviews and commitment to pay competitive rates
• Employer contributory pension scheme - Support and tools to help you make the right decisions about your future
• Paid DBS and renewals
• Season ticket loans
• Discounted mobile phone options
Your wellbeing counts
• Life assurance of 2x annual salary
• Free 24/7 employee assistance programme for advice and support
• Free eye care vouchers
• Discounted gym membership
#MadeWithCare
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Insight Analyst
Salary: £32,000 - £38,000 (dependent upon experience)
Location: Hammersmith
Hours: 35 Hours per week (with some working from home)
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Data Insights Analyst will ensure that Advance is able to accurately measure the effectiveness and impact of Advance’s programming and communicate and report on this effectively to both internal stakeholders – including managers and Trustees – and external stakeholders like commissioners and funders. This will involve developing, implementing, maintaining, and reviewing systems and processes to measure impact and meet stakeholders’ changing needs; training and supporting staff in these systems; preparing and writing reports; championing best practice around monitoring and evaluation; and supporting management as required. This is a role that is focused on handling large data sets and translating the data into a narrative that amplifies the voices of the women we support. Data is essential to the work that we do and you will lead from the front in driving a culture of quality data capture and use
About You:
To be successful in this role:
You will bring good understanding of the Theory of Change (ToC) approach, logical frameworks, MEL plan development and other key MEL approaches/methodologies, including both quantitative and qualitative, and ideally including participatory methodologies. You will have sound knowledge and experience to interpret, analyse and document results from charity Programmes in writing through a variety of publications, including donor reports and guidelines/toolkits in a clear and succinct manner. You will have experience of working with highly sensitive data, and excellent and proven analytical skills working with both quantitative and qualitative data, including advanced skills on excel, and case management systems. Bringing a successful track record of building and maintaining relationships with stakeholders and managers, plus developing networks and partnerships.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: Sunday 28 April 2024 @23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The Universities and Colleges Employers Association (UCEA) provides its member institutions with timely advice and guidance on all employment and reward matters relevant to the higher education sector.
The UCEA Research team has an influential role in activities related to reward and labour markets, which informs the multi-employer pay negotiations in Higher Education. Working with the Head of Reward and Research and the wider team you will contribute to UCEA’s research strategy on employment matters and maintain our reputation for high-quality research, information and guidance on pay and employment matters in Higher Education.
As the Research Analyst you will support the provision and development of UCEA’s pay and workforce benchmarking services and a range of wider employment-related projects. You will have the opportunity to conduct in-depth quantitative and qualitative research, to communicate your findings to members and wider stakeholders. You will work with internal and external stakeholders to keep abreast of issues affecting the full range of employers across the HE sector.
You will communicate complex information clearly, both in writing and verbally. You will analyse sector data, e.g. Higher Education Statics Agency and ONS, and build and maintain benchmarking dashboards. This requires current intermediate level R skills, or clear aptitude for learning R to intermediate level, and intermediate or advanced Excel. Experience of using survey software to collect, analyse and report on bespoke quantitative surveys is essential.
We provide a supportive and stimulating environment where you will develop your skills through formal induction, a personal training budget, attendance at sector events, involvement in all aspects of our research and communication and exposure to senior stakeholders within the UK’s higher education sector.
This is a full-time, permanent role.
Find out more
If you think this role could be for you, please download the Information for Applicants pack, which includes the job description and person specification, or visit our website.
How to apply
Apply through CharityJob, submitting your current CV and a covering letter setting out what you will bring to this role.
The closing date for applications is Midday on Wednesday 01 May 2024.
Interviews are expected to take place during the week commencing 06 May 2024 and will be held in person at the UCEA offices at 20 Tavistock Square, London WC1H 9HU.
All candidates must have proof of their right to work in the UK.
No agencies please.
The client requests no contact from agencies or media sales.
If you're passionate about technology and ready to embark on a new rewarding career journey, this might be the right role for you. We're a not for profit organisation, our team provide IT support to our subsidaries within the group, we are now looking for an IT Support Analyst to join the business to support our growth and development!
ABOUT THE ROLE
You will provide first and second line technical support to staff, assisting with hardware and software problems via phone, email or onsite. You will support a diverse range of end-users with varying skills and abilities with technical programs. You will utilise skills in a collaborative and innovative environment. We are always open to hearing new ways to run our service to make it more effective, so if you are a forward thinking individual who is keen to support organisational growth in an IT environment, keep reading!
Shift Pattern: 37.5 hours per week, Monday to Friday 9 - 5. You will be based at central office in Islington.
Finding us:
Our closest tube station is Highbury and Islington, we are about a 10 minute walk away, we are also local to Angel tube station.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
ABOUT YOU
Ideally, we would like someone with an interest in IT and have undertaken relevant IT qualifications, ideally at NVQ Level 3 or 4 although we will consider applications from those willing to work towards this.
We support vulnerable people within our organisation so you will need to have an understanding to what we do and have shared values of ambition, empowerment, transparency and inclusivity, not just with staff but also with our residents and participants.
We are looking for a self starter, someone who can use their initiative to resolve challenges as they arise, and able to form effective and purposeful relationships organisation wide. You will be a team player, have a friendly and approachable attitude, and be able to think outside the box to bring new ideas to the team.
OVERVIEW OF KEY RESPONSIBILITIES
- Day to day management of the service desk system.
- Maintain a high degree of customer service for all support requests and take ownership of end-user requests.
- Manage the full process of computer provisioning.
- Undertake scheduled maintenance to ensure all computers are patched with important software and system updates.
- Administer Microsoft 365 admin centres, software systems, operating systems, applications, directory services, and any other updates and additional tasks related to system administration.
- Support with the onboarding process, ensure new starters have the correct log ins, equipment, and relevant training as necessary.
- Engage with staff to understand their needs and support our employees in the use of computer systems and applications.
- Learn and manage other digital programs within the organisation and support training and development for all staff and smaller teams where required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please further refer to JDPS attached.
KEY CRITERIA
What we are looking for:
- Appropriate academic/professional qualification: Minimum of GCSE, BTEC, and/or A-Level qualification in IT, English and Mathematics
- Experience of managing Microsoft Windows client operating systems – Windows 10/11
- Experience of administering and managing Microsoft 0365 admin centres
- Excellent problem-solving ability with a methodical and logical approach, able to work proactively to resolve challenges and mitigate further issues
- IT Proficiency at advanced level, ability to learn new software’s with ease and able to deliver training and support to others
What we would like, but not essential:
- Experience of working in first-, and second-line roles within agreed Service Level Agreements
- Experience in a similar support/service delivery environment, supporting with issues and incident management
- Additional professional Microsoft certifications
- Experience within a similar role in a similar sized and type of organisation
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Salary: £34,085 per annum
Location: Homeworking (occasional travel to London and other locations as required)
Contract: Permanent
Hours: Full time (37.5)
Closing date:Thursday 25th April 2024 at 11:30pm
Has your proficiency in Microsoft Dynamics CRM, similar CRM platforms or other comparable enterprise-level software been gained in a helpdesk environment? Then join Shelter as a Dynamics Support Analyst and you could soon be playing a vital role within our Applications Lifecycle Management (ALM) team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
Amongst other key systems, the ALM team supports two critical CRM solutions which underpin our engagement with both our clients and supporters. We’re also part of the Business Enablement team within Shelter’s Technology & Data (T&D) Department. T&D consists of 30+ people based across the country, with bases in London, Sheffield and Edinburgh and is accountable for developing and leading Shelter’s technology and data strategic priorities and providing a secure infrastructure. The management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and provision of support for a range of software, systems and platform tools also fall under T&D’s remit.
About the role
Working as part of a team with a diverse portfolio of skills, as a Dynamics Support Analyst you’ll have plenty of opportunity to deepen your knowledge of our CRM systems, as well as expand into other areas. You’ll be the first point of contact for users seeking assistant with our CRM systems to ensure that they have a seamless experience with troubleshooting, problem resolution and system guidance.
As part of the role, you will also be monitoring and managing the support ticketing system (Zoho ManageEngine), to ensure timely responses and resolution of queries, at times co-ordinating with other teams and taking ownership to deliver a positive outcome for users. You’ll become an expert user of Shelter’s implementations of Microsoft Dynamics CRM, assisting in basic configuration and customisation tasks.
And we’ll also rely on you to help maintain accurate documentation of support processes, provide input for training sessions, feed into the generation of regular reports and gather user feedback to help us identify areas for improvement.
Indeed, you’ll play a key role in helping the teams that are crucial to our mission - teams which provide advice to people in need and help us understand and engage with our supporters.
About you
To succeed, you’ll need a strong understanding of enterprise-level software (ideally CRM) processes, workflows and data management and the ability to provide first level support to end users. You’ll be proficient in Microsoft Dynamics CRM or similar CRM platforms as a system administrator or expert user. You’ll also need to be detail-oriented ,with a problem-solving mindset and excellent communication and interpersonal skills. As comfortable helping to generate regular reports as you are maintaining accurate documentation, prior experience in a customer support or helpdesk role is essential. Ideally, we’re looking for an individual who has prior experience working with IT Service/Helpdesks and you’ll able to work effectively both on your own initiative and as part of a team helping Shelter achieve its wider goals.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
South Wales, based at either Newport, Cardiff or Swansea Office
Ref FWC-241
Are you a proactive, flexible, and target-driven individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons? Do you have extensive recent experience of providing specialist money and/or welfare benefit advice?
If so, St Giles Trust is looking for a collaborative Financial Wellbeing Coach to join our team, where you will be responsible for the delivery of Finance, Benefit and Debt services to referrals made by Wales Probation Service.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes, and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions, and gang involvement, hold the key to positive change in others.
About this key role
As our Financial Wellbeing Coach, you will provide person-centred support to a caseload of service users who will either be serving community sentences or have been released from prison. This will involve undertaking assessment and action planning with individual service users and creating a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users.
We will also count on you to deliver a range of interventions to service users which contribute towards the achievement of prescribed outcomes, and to work with service users flexibly, meeting and undertaking interventions in a range of locations across a wide geographical area. Developing and maintaining positive working relationships with external agencies and working towards contractual targets and outcomes within agreed timescales and in line with specified quality standards are also vital aspects of the role.
The contract requires clearance through HMPPS vetting.
What we are looking for
• Experience of engaging successfully with challenging people, e.g. those with complex and multiple needs.
• Proven record of working with partner agencies.
• Evidence of training at specialist level in money and/or welfare benefits advice.
• Higher level certificate in money and/or welfare benefit advice from accreditation.
• The ability to assess clients’ needs and provide tailored, client-led support.
• Able to work sensitively with clients applying trauma informed strategies.
• A full driver’s licence and access to a vehicle is desirable.
• Excellent interpersonal, relationship building and communication skills, both verbal and written.
• Welsh language desirable but not a necessity.
In return, you can expect a competitive salary, generous leave allowance including 30 days annual leave plus all statutory bank holidays and 2 'duvet days', staff pension, flexible working, a mentoring programme, an advice and counselling service, 4x Group Life Insurance, season ticket loan, eyecare scheme and much more.
As an equity and inclusive employer, we welcome all applications, but we would particularly welcome applications from Global Majority People (Black, Asian, Brown, Dual Heritage), those living with a disability, those from a neurodiverse group, or have another protected characteristic. We value the positive impact and diversity that your lived experience can bring to our organisation.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients. Successful applicants must therefore submit an Enhanced Adult Workforce only DBS check.
To apply please visit our website via the apply button.
Closing date: 29 April 2024. 11:45pm
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Relate is a household name and the UK’s best-known provider of specialist relationship counselling services. We’ve been helping families, individuals, couples and children since 1946 and have developed a passion for supporting people as they navigate the ups and downs of relationships at home, work and in the community. We are in a period of growth driven by increasing demand for our services. To power that growth, we need additional revenue streams from enterprises, EAP vendors, benevolent funds and philanthropic sources.
This is where you can make a difference to us. As our Commercial Business Development Manager, you’ll be in a newly created hands-on role at the forefront of nurturing and closing new business opportunities. You’ll be developing strategic partnerships, increasing revenue streams and contributing to our growth plans as a member of the Relate Senior Management Team.
Reporting to our National Partnerships Director, you’ll find us enthusiastic, open, willing to help and above all passionate about the difference we make to people’s lives every single day.
Key Responsibilities
- First and foremost, this is a sales role. So, we’ll need you to demonstrate a track-record of meeting and exceeding revenue targets.
- You’ll be able to demonstrate an ability to work autonomously without intensive supervision.
- You’ll be able to demonstrate the ability to define and action a go-to-market plan.
- Naturally, we expect first-class demonstrable sales-skills including the ability to:
- Identify and evaluate new business opportunities including new markets, customers, partnerships, products, and services.
- Develop a pipeline of qualified prospects.
- Negotiate and close deals with a seven-figure value.
- Build and maintain strong relationships with key clients and partners, ensuring their needs are met andexceeded.
- Provide detailed reports on business development activities, including market analysis, sales forecasts, and revenue projections
- Collaborate with the National Partnerships Director, Service Delivery Director, National Contracts Manager, Digital Services Manager, and other key colleagues to ensure the smooth implementation of new contracts.
- Deputise for the National Partnerships Director at Executive Leadership meetings
- Represent Relate at a range of events to promote the brand and the service offer.
- Contribute to annual budget and strategic planning cycles.
- Stay abreast of industry changes and competitive landscape to adjust strategies accordingly.
Education and Training
- Experience and formal training in a recognised Sales Methodology e.g. MEDDPICC, SPIN, Sandler
- BA Hons (desirable)
Demonstrable Experience and Knowledge
- Substantial proven experience in business development, b2b sales, or a similar role, in the service and/or not for profit sector
- Track record of securing seven-figure contracts.
- Strong understanding of sales principles and customer service practices.
- Proven experience of cultivating and sustaining strong partner relationships in a range of settings.
- Understanding of market drivers in the EAP/staff benefits sector.
- Strong track record of achieving or exceeding income targets.
Abilities and Skills
- Proven communication, negotiation, and interpersonal skills with the ability to adapt to the audience to achieve the optimum outcome.
- Ability to think strategically and analytically, with a problem-solving mindset.
- Strong business and financial acumen with the ability to develop comprehensive budgets and business plans
- Entrepreneurial approach with the ability to see and capitalise on opportunities.
- Ability to work independently, with a self-motivated, results-driven approach.
- Able to travel as required with occasional overnight stays.
Personal Qualities
- Driven
- Professional
- Collaborative
- Client led/Person centred.
- Resilient
Terms of Appointment
- Permanent position
- Full time, 35 hours per week (some evening/weekend work may be required)
- 25 days holiday plus bank holidays and 3 days over Christmas period
- c£55,000 oer annum salary
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description – Impact Reporting Officer - Food
Reporting to: Network Analyst
Location: London or Sheffield with regular travel
Contract: Permanent
Hours: Full Time, 35 hours
Salary: £26,138-£27,513 (National) or £28,731-£30,243 (London)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.
We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit-for-consumption food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Purpose: We are doers. We are a community. We change lives.
Our Values:
Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The Role
As FareShare continues to build broad and successful partnerships with key food suppliers across the UK, the Impact Reporting Officer will play a vital role in managing data and effectively demonstrating our impact to the food industry. This position is central to achieving our mission of saving usable surplus food and feeding communities.
This role is a reporting and systems lead, providing administrative and analytical support to the Food Team with a primary focus on consolidating and managing food volume data. Demonstrating to companies the difference their food makes in an informative and engaging way is a key driver of continued support and motivation for the food industry. We seek a fast learner who can engage across various internal systems, including FareShare’s national WMS, Power BI, and our CRM Salesforce.
Working closely with the Food Team, the role will extract and manipulate data from our systems, presenting it meaningfully in reports and updates for our key food partners. Additionally, this role will collaborate with FareShare’s in-house technology department (The Info Centre) to champion and support the maintenance and accuracy of systems used within the Food Team, ensuring account records are up-to-date, and live reporting is both accurate and beneficial to account managers while adhering to GDPR policies.
This role will champion the further embedded usage of our CRM system (Salesforce) to better manage multifaceted relationships with our partners across the food industry. Having a clear and aligned view of the relationships across the industry is central to our ability to achieve our ambitions in partnership excellence. This role will both support the teams in keeping the CRM accurate and work with the Info Centre in suggesting and implementing builds and developments to the CRM that enhance our ability to successfully track and monitor key relationships.
Alongside the ownership of our impact data, this role will also contribute to cross-departmental data analytics projects and support the Marketing team to gather qualitative impact stories. Across both qualitative and quantitative impact data, this role will look to translate all of this into meaningful insights for companies that highlight FareShare’s work and ultimately help to deliver more food for those that need it.
Main areas of responsibility
Impact Reporting
- Design, build and implement impact reporting activities across the Food Team, ensuring consistency, accuracy, and alignment with key partner joint partnership plans
- Develop and implement best practices for impact reporting to effectively communicate the difference made by partners’ food .
- Support the gathering of qualitative impact stories, working collaboratively with charity partners and individuals to compile compelling narratives.
- Bridge the gap between qualitative and quantitative impact data, translating both into meaningful insights that resonate with key stakeholders.
- Develop content that effectively communicates the broader impact of our initiatives to both corporate and charity partners.
Data Analysis and Insights
- Provide comprehensive reports and analyses on food partner volumes, aiding Commercial Manager presentations and reports to food partners, including Tesco reporting requests.
- Utilise analytical skills to extract meaningful insights from various internal systems, contributing to informed decision-making and strategy formulation (including where possible providing data to marketing team and to support commercial decisions across the procurement team).
- Collaborate with Commercial Managers to support data gathering for monthly reporting and quarterly/annual forecasting and targeting.
- Contribute to cross-departmental projects and discussions as the Food Team data lead
CRM System Enhancement
- Champion the embedded usage of the CRM system (Salesforce) to enhance relationship management with partners in the food industry.
- Collaborate with the Info Centre to suggest and implement CRM builds and developments that improve tracking, monitoring, and reporting capabilities.
- Provide hands-on support to the Food Team in improving the effective use of Salesforce, ensuring all team members are proficient in utilising its features.
- Work collaboratively to identify opportunities for CRM optimisation and efficiency gains in managing partner relationships.
- Support in the ongoing assessment of the Partnership Excellence pillar using our CRM
Food Data Accuracy
- Support the maintenance and accuracy of our food volume data across visualisation tools like Power BI, including full ownership of the food team Power BI report.
- Collaborate with the Info Centre to streamline processes related to live reporting, ensuring accuracy and relevance for account managers.
Troubleshooting, System Support and Training
- Work closely with the Food Team to understand how systems, including CRM and Power BI, are utilised for decision-making, strategic planning, and day-to-day operations.
- Offer troubleshooting support, identifying and resolving issues related to system usage and data management.
- Support in the delivery of training on existing systems with the ambition of building a stronger data culture across the Food Team and wider organisation
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Experience
Essential
- Experience of data analysis to provide insight and overviews on progress against KPIs.
- Working knowledge of CRM systems and business analytics programmes such as SalesForce and Power BI.
- An ability to comprehend and display often complex data in a simplified and engaging way.
- Experience of working cross-functionally within a busy organisation meeting project deadlines.
- Experience of project reporting for internal or external audiences.
Desirable
- Experience working alongside marketing or brand teams building compelling narratives.
- Experience of using CRM or databases to extract data reports to inform decision-making highlighting any trends.
- Knowledge of, and interest in, FareShare’s mission.
- Interest and understanding of the food industry and/or food waste reduction sector.
- Ability to discuss sensitive case studies with charity partners and produce compelling content for reports and publicity.
- Experience in delivering training on technical systems.
Competencies and behaviours
- Good communication skills, written and verbal
- Ability to think creatively and use data to tell compelling stories
- Proficient IT skills, including all Microsoft office packages; specifically an advanced user of Excel with technical skills to analyse data
- Excellent numeracy skills and excellent attention to detail
- Pro-active, organised and able to work under pressure
- Ability to prioritise effectively and cope with competing demands
- Ability to use own initiative working independently and responsibly
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
This key role presents an excellent opportunity to see projects through from conception to completion and to play a part in shaping how we work and what we do. You will have responsibility for day-to-day operation of UCISA, including technical Infrastructure and systems used to deliver UCISA’s services to our members. You will deputise on operational matters for the CEO and represent and advocate for UCISA alongside other management team colleagues.
You will be reporting directly to and working closely with UCISA’s CEO and have opportunities to develop your own skills in running an organisation in an innovative and agile way. Ultimately, you’ll ensure our operations run smoothly and that people are productive.
The role sits within the Management Team and the post holder will deputise for the CEO alongside management colleagues.
Summary of key Terms and Conditions
Contract: Permanent Full time, Oxford based, hybrid
Hours per week: 37.5, Monday-Friday with some flexibility to support UCISA events and participate in team days
Salary: £55,000-£65,000 per year (depending on candidate experience and skill set)
Leave: 30 days annual leave & 8 Bank Holidays
Pension: Defined Contribution scheme (6.7% employer contribution, voluntary employee contribution 0-6.7%)
Reporting to: CEO
To apply for this role please follow the instructions provided. The closing date for this role is 10:00 (10am) 26 April 2024. Interviews will take place on Friday 31 May 2024 at the UCISA office in Oxford and will include relevant skills tests.
Please ensure that your CV addresses the personal specification criteria in the job description document. Your supporting statement must be no longer than 2 x A4 pages
The client requests no contact from agencies or media sales.