Service development manager jobs in windsor, windsor and maidenhead

About the role:

Are you ready to take the next step in your career and become a leader in one of Single Homeless Project's (SHP's) most dynamic and impactful services? This is an exciting opportunity to join our Ofsted Registered Young Person’s Accommodation Service as a Deputy Team Manager - where your skills, passion, and ambition can make a lasting difference in the lives of at risk young people and young people leaving care whilst growing your own professional journey within SHP. We have three roles available in Camden, Islington and Waltham Forest. 

In this role, you’ll work closely with the Service Manager to inspire and guide a dedicated team, ensuring our support is not only high-quality and consistent but also rooted in compassion and ambition for each young person’s future. Your leadership will help shape services that are creative, person-centred, and aligned with SHP’s values - supporting young people to build the confidence, independence and life skills needed to thrive. From overseeing support plans to championing best practice and compliance, your day-to-day work will be integral to creating positive outcomes and a nurturing environment where young people can grow and achieve.

This is more than a management role - it’s a chance to be part of something transformative, to lead by example, and to take a significant step forward in your career at SHP. If you’re passionate about supporting young people and ready to lead with purpose, this is the opportunity you’ve been waiting for.

About you:

• Experience managing staff working with young people at risk and looked after care leavers and an experience of working within Ofsted Registered accommodation services.
• A capacity to self-develop and grow.
• Be able to creatively inspire opportunities for our young people to thrive.
• Track record in building positive working relationships and community networks genuine commitment to working with young people.
• A willingness to work in a way that empowers our young people
• Have a flexible and resilient approach to their work including providing client centred solutions rooted in trauma informed practice

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 3rd August at midnight

Interview date: Tuesday 12th and Thursday 14th August Online via Microsoft Teams.

This post will require an Enhanced DBS check to be processed for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. 

Volunteering Services Delivery Lead
Fixed Term Contract (12 months)
Full time 34.5 hours, we are open to a conversation about how you work these hours
Home-based
£28,000 - £31,000

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
Do you have exceptional volunteer management skills and the passion to help us deliver impactful emotional and practical support services for people living with cancer?  

It’s an exciting time to join Macmillan Cancer Support as we've recently launched our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.

This is a pivotal role in which you will have the opportunity to support the delivery of volunteering roles in our health and social care services so that a wider range of people can get involved in supporting people affected by cancer. 

About you
You’ll support the growth of volunteering in health and social care services by delivering volunteer involving opportunities and enabling their sustainability. A key component of the role will be to work collaboratively with your peers to enable a positive volunteer experience and delivery of effective emotional support interventions to people living with cancer. 

It’s particularly important that you demonstrate sound knowledge of policies and procedures relevant to this role and experience of planning. A rounded understanding of volunteering in its widest sense is useful in addition. Most important of all though, your successful track record in supporting a range of volunteer led services working with a vulnerable client group within a health and care setting is needed to achieve our goals.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Tuesday 29th July 2025
Interview dates: w/c 4th August 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Join Our Team as a Trusts and Foundations Manager 

Location:

Remote working with some travel to SeeAbility homes. 

Salary:

£48,000 per annum plus benefits 

Hours:

Full time, 37.5 hours per week

Contract:

Permanent

SeeAbility is seeking a Trusts and Foundations Fundraising Manager to join our Innovation and Social Impact team. Could this be you?

We have a rich history as pioneering charity working alongside, and for, people with learning disabilities, autism, and sight loss to make inclusion a reality. Over the last 5 years, fundraising from Trusts and Foundations has enabled our charity to have big impact on the lives of people we support by creating opportunities to develop digital skills, secure employment, benefit from better eye care and speak out against social injustices.

Your role will play an equally important part in our latest strategy. Your talent will enable SeeAbility to launch new and inclusive programmes, co-produced by people with lived experience and in partnership with funders, so that we can continue our vital work of building inclusive communities where everyone can live as equal citizens.

If you’re excited by this role and are looking to take your next step with a successful, supportive, and friendly fundraising team – we’d love to hear from you today.

Your role

To lead on trust fundraising at SeeAbility and to grow and diversify trust and foundation income in line with SeeAbility’s aspirations.

Your responsibilities

• Lead on the development and delivery of a trusts strategy, overseeing the whole trusts portfolio, to generate agreed annual targets for SeeAbility.
• Be the charity’s expert in trust fundraising, adopting a data-driven approach, keeping abreast of sector developments and making the business case for change where appropriate.
• Develop and enhance relationships with existing trusts, delivering first-class stewardship, making appropriate and timely applications to secure agreed annual budget and ensuring that all reporting is completed in line with guidelines.
• Focus on new business and lead on creative, inspiring and professional proposals to trust and statutory funders that operate within the charity’s values and ethical policy.
• Manage, support and mentor the Trusts Fundraiser to secure funds from trusts and statutory sources of income. To lead any further expansion of the trust team in the future if the opportunity arises.
• Implement the systems, tools and procedures to proactively identify new funders that align with SeeAbility’s strategy and ethical policy.
• Work across the organisation to generate new and innovative ways to package up SeeAbility’s work to secure funding.
• To be responsible for setting, monitoring and reporting on income and expenditure budgets and key performance indicators
• To be responsible for developing and delivering the annual work plan for trusts fundraising
• Engage staff across the organisation in trust fundraising to support proposal development, reporting and stewardship and to grow the fundraising culture.
• Ensure all trust records are kept up-do-date on the database.
• Work closely with fundraising colleagues to cultivate a supportive and collaborative fundraising team.

**Please check the Job description for extensive details

**Please kindly upload a cover letter along with your CV for us to consider your application

Our Benefits

Why work for us?

Your development and appreciation 

• Annual excellence awards 

• Long service awards every 5 years and recognition 

• Development Discussions: Opportunity to discuss your progress and your future 

• Leadership development academy for the next steps in your career 

Your work-life balance 

• 33 days holiday (incl. bank holidays), increasing to 41 days with long service (1 extra day for each year of service) 

• Life events: Time off when you need it most 

• 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years 

• Enhanced Family-Friendly Pay 

• Paid Fertility Leave 

• Carers Leave available 

• Flexible Working: We are up for anything that works for your team and the wider organisation 

Your money goes further 

• £500 monthly bonus scheme for two lucky colleagues 

• Enhanced overtime rates for working bank holidays and weekends 

• Eligible for Blue Light Card discounts 

• Discounts and cashback at hundreds of shops, restaurants and activities 

• Access to Tickets for Good 

• Pay reviews and commitment to pay competitive rates 

• Employer contributory pension scheme: Support and tools to help you make the right decisions about your future

• Refer a friend and receive £600 

• Paid DBS and renewals 

• Season ticket loans 

• Advance Pay scheme using Wagestream when you need it the most 

Your wellbeing counts 

• Cycle to Work scheme 

• Life assurance of 2x annual salary 

• Free 24/7 employee assistance programme for advice and support 

• Free eye test

• Discounted Gym Membership 

• Dedicated in house Wellbeing Coach for your team 

Safer Recruitment

SeeAbility is committed to safe and fair recruitment practices, safeguarding and protecting those who we support. It is a condition of employment that perspective employees will be subject to the following:

• A criminal background check through the Disclosure and Barring Service (where appropriate).
• Documentary evidence to confirm your identity, current address, and the right to work in the UK.
• Health Declaration to ensure that you are medically suitable for the role you have been offered. 
• References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults. 

These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.

Diversity

SeeAbility is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all identities, including those from underrepresented groups and those who have a disability or neurodivergent condition.

We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated, and their opinion valued. We are happy to offer any reasonable adjustments to the recruitment process or the role itself to ensure a fair and equitable experience for all candidates.

In exceptional circumstances, the exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.

We're looking for a kind, compassionate and resilient Service Manager to join our Braknell Young People's Service.

£40,000.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Join Look Ahead as a Service Manager for Bracknell Young People, where you'll oversee innovative 24 hour supported accommodation for young people aged 16-25 . You will oversee four projects and diverse teams within the Bracknell Forest Council area.

As a Service Manager, you will lead and inspire front-line staff, fostering leadership and competence development within your team. Your operational excellence will ensure effective management of all projects, maintaining high standards in service delivery. You will be responsible for upholding regulatory responsibilities (OFSTED), ensuring a safe and welcoming environment for our customers, and driving continuous improvement through quality assurance.

In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers.

We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success.

You'll have the chance to grow your leadership skills and advance your career in an organisation that prioritises personal development and values partnerships and collaborative efforts.

What you'll do:

- Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
* Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
* Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
* Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
* Responsible for maintaining quarterly staff succession plans
* Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
* Responsible for managing and allocating customers to support staff (casework management)
* Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
* Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
* Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
* Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
* Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
* Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date
* Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
* Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance

Please see our website for the full job description.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping 56,000 young people each year at its 45 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for an experienced Philanthropy Manager (maternity cover) to join our high-performing and talented fundraising team, all of whom have a genuine passion and enthusiasm for our mission to support young people achieve their ambitions.

We have a fantastic and diverse range of philanthropic supporters - from key individual donors through to major philanthropic trusts. As a manager in the Philanthropy team, you will have the opportunity to play a key role in managing and stewarding our current partnerships, and securing new supporters in order to meet and exceed our ambitious fundraising targets. 

The role at a glance

Contract: Fixed-term maternity cover contract (until August 2026). This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date: As soon as possible, as agreed with candidate

Working hours
09.00 - 17.30

We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and
providing a developmental culture for all. Our team works in-person 4 days per week with the option of 1 day working from home.

Are you passionate about the wellbeing of people and the planet?

Can you engage people through effective communications and events?

If so, we’d love to hear to hear from you.

We believe in people and the planet thriving together. We want to see a world where thriving is possible - because society is structured to support people's wellbeing rather than to undermine it. We're building a network of wellbeing changemakers who share our vision.

We're now recruiting for a Network Development Manager to oversee our relationships with our followers, including by rolling out a new Ambassador programme. Working from home, somewhere in the UK, flexibly for three days a week, the successful candidate will play a major role at the heart of a growing movement to embed wellbeing in our economy and our society.

They will be a good team player with experience of engaging networks of passionate people. They will have excellent spoken and written communications skills and a track record in organising exciting online and in-person events. Some fundraising experience would be an advantage, but above all, they will have a passion for wellbeing - of people and of the planet.  

Note

• We are looking to ensure the diversity of the staff group reflects the diversity of people in the UK and would welcome applications from people in all social groups.
• We offer 28 days paid leave (pro rata) plus bank holidays and membership of our pension scheme.
• All appointments to the Network of Wellbeing are subject to a six-month probation period.

Help communities thrive by bringing people together

Are you an experienced project manager who’s passionate about inclusion, cohesion, and community-led change? Would you like to lead a dynamic programme that builds bridges between people of different faiths, ethnicities and backgrounds in some of the most diverse parts of England?

Near Neighbours is seeking a skilled and committed Programme Manager to lead the delivery of our national programme. Working closely with a network of regional hubs and local partners, you will ensure high-quality delivery of a new programme of work that focuses on:

• Youth voice, enterprise and leadership
• Understanding and countering misinformation
• Deepening local partnerships and outreach
• Inclusive community leadership and dialogue
• Building long-term sustainability and shared learning

This is an exciting opportunity to lead a wide-ranging portfolio with national reach and local depth. You'll work closely with regional partners to support delivery, manage reporting and learning, and help shape new strands of work responding to emerging issues in social cohesion. You’ll also contribute to strategic conversations about community impact, programme development, and storytelling.

We’re looking for someone who brings a combination of practical delivery skills, insight into local community dynamics, and a deep belief in the value of inclusion and connection. You will likely have:

• Strong experience of managing community, cohesion or social impact programmes
• Excellent relationship-building and communication skills
• Experience working with faith groups, grassroots organisations, or in culturally diverse settings
• Strong planning, reporting, and project management capabilities
• Confidence working independently and collaboratively across multiple workstreams

You’ll join a small, committed and friendly team with a strong sense of purpose. We offer flexible, remote working, with regular team connection days and travel to community partners around the country. You’ll have a chance to shape real impact at the intersection of faith, inclusion and community life.

HOW TO APPLY  

Potential Applicants: If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.

To apply: email an up-to-date CV and covering letter (up to 2 sides of A4) outlining your relevant skills and experience, relating to the listed responsibilities and person specification  

Applications close: 9am Monday 28th July 2025.

Are you an experienced leader with a passion for delivering high-quality care and making a real difference in people's lives? Do you have the skills and dedication to drive excellence in social care? Then we want to hear from you.

As a Registered Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to provide exceptional, person-centred care. You will be responsible for overseeing recruitment, supervision, and performance management while fostering a positive and collaborative workplace culture. Additionally, you will take ownership of financial management, ensuring budgets are effectively managed and financial processes are followed.

You will be instrumental in ensuring the service remains fully compliant with all regulatory and safeguarding standards, maintaining the highest levels of quality and safety. As the CQC registered manager, you will oversee quality assurance measures and key performance reporting. You will also build strong relationships with internal teams, external agencies, and the wider community to enhance the support and opportunities available to the people we support.

The Social and Digital Marketing Manager works closely with the Head of Marketing & Communications, Income Generation and Engagement directorate and the Children’s Services directorate to develop and deliver digital campaigns across the charity to increase reach and brand awareness, deepen engagement, and encourage support from our warm and cold target audiences.

As a proactive member of a small and ambitious Marketing and Communications team, you will contribute to both generating content for ongoing communications and upcoming exciting campaigns, in particular planning, creating and publishing content for some key projects - our attendance at and partnership with Carfest, our September appeal and Play in Healthcare Week 2026 (13 to 17 October). You will also be the go to digital expert supporting and advising colleagues, so they are able to ideate and generate content independently where necessary.

We're looking for a kind, compassionate, and resilient Service Manager to join our Mental Health service in Slough.

£41,000.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We are seeking an experienced and dynamic Service Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs.

As a Service Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement.

In addition to contract oversight, you may also take on a client group specialism (Mental Health and Complex needs), working closely with fellow Service Managers and the Head of Service to promote the consistent and effective integration of specialist approaches across the organisation.

This is a fantastic opportunity for a values-driven leader who thrives in a fast-paced, person-centred environment and is committed to delivering high-impact support.

For a full job description, please visit our website

What you'll bring:

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job title: Service Manager - Night Shelters

Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ

Contract type: Permanent

Reporting to: Head of Operations & Service Development

Hours of work: 35 hours per week (5 days per week)

About you

As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK.  This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness.  We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.

What you will do as part of our team

The Service Manager is responsible for the following:

Service delivery 

· Lead all aspects of the planning, preparation, and delivery of the night shelter service. 

· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery. 

· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience. 

· Manage the rota across three night shelters to maintain adequate staffing at all times. 

· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance. 

· Ensure all staff are fully aware of service provisions, requirements, and expectations. 

· Lead the continuous improvement of the shelter service to better meet guest needs. 

· Ensure due diligence is performed, and that reporting and records are accurately maintained. 

· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits. 

· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff. 

· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests. 

· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register. 

· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.

· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices. 

Management 

· Manage and supervise a seasonal staff team of approximately 40 individuals. 

· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management. 

· Lead the recruitment and training of seasonal shelter staff. 

· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership. 

· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies. 

· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures. 

· Regularly monitor the quality of support and service by conducting site visits to the night shelters. 

· Organise and deliver a comprehensive training programme for shelter staff. 

· Facilitate regular supervision and team meetings to promote effective teamwork and communication. 

· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping. 

· Provide timely support, advice, and guidance to staff as needed. 

Service Development and Planning  

· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan. 

· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan. 

Additional  

· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.

· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.

· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy. 

Person Specification 

Essential: 

· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups. 

· Experience in leading a service and managing frontline teams. 

· Demonstrated problem-solving abilities through proactive learning. 

· Understanding and appreciation of trauma-informed care. 

· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles. 

· Ability to work independently, with strong decision-making skills and initiative. 

· Highly organised with excellent time-management abilities. 

· Exceptional communication skills, adaptable to various styles and approaches. 

· Strong IT proficiency, including advanced Microsoft Office skills. 

· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided. 

· Proactive approach in resolving challenging situations and achieving desired outcomes. 

· Empathetic and professional in handling challenging circumstances. 

· Ability to implement and adhere to health and safety, HR, and operational policies. 

· Strong commitment to equal opportunities and diversity. 

Desirable: 

· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications. 

· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely). 

· A lived experience of homelessness. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

Legal Casework Manager (Helpline)

Are you aware of the significant health inequalities that people with a learning disability face in the UK and levels of avoidable deaths? Are you passionate about access to justice for the families of people with a learning disability who have died avoidably in acute healthcare settings?

We’re looking for a dedicated Legal Casework Manager (Helpline) to join our committed information and advice team covering England at Mencap on a full time (37.5 hours per week) fixed term contract for 2 years.

Here at Mencap we are a leading charity providing advice, support and opportunities to people with a learning disability across England, Wales and Northern Ireland. The role will lead on supporting families to get answers about how their loved ones died and change across the healthcare system to prevent future deaths. 

The role is flexible in terms of location, which can include home working, using Mencap’s office bases, such as in London and Peterborough, and will include some national travel, for example to inquest hearings or to meet families when needed. 

About the Role

As Legal Casework Manager (Helpline), you’ll provide advice, support, and casework assistance to families facing complex legal issues, specifically relating to people with a learning disability who have died in avoidable circumstances across England, mainly within the healthcare system. Working within a small, supportive team, you’ll manage your own caseload, contribute to the body of knowledge about avoidable deaths and help empower families to understand and exercise their rights and get answers through the inquest and other investigations processes. 

Key Responsibilities

· Provide clear, accurate, and timely legal advice and casework support for families.

· Work closely with clients, many of whom will be distressed, ensuring a sensitive, trauma informed and professional approach

· Maintain up-to-date case records and comply with quality and regulatory standards

· Support strategic litigation and advocacy efforts where appropriate

· Liaise with other charities, coroners, legal professionals, and agencies to support families to get answers

· Work towards a world where people with a learning disability are no more at risk of death in hospitals, than any other person

· Manage a team of caseworkers working across different areas of advice.

About You

We’re looking for someone:

· Legally qualified in the UK or similar jurisdiction with at least 3 years post qualification, working in either clinical negligence, inquests or inquiries. Or similar number of years working as a senior case worker in an inquest/clinical negligence/inquiries advice role.

· Excellent communication and interpersonal skills, with a non-judgemental and empathetic approach

· Ability to manage a varied workload, prioritise effectively, and work independently

· Ability to travel effectively to support families at inquests, and to attend meetings

· A clear understanding of the importance of professional boundaries and in maintaining their emotional wellbeing in distressing situations

· Strong management skills and ability to supervise, coach and mentor colleagues. 

· Experience of accurately recording client case records and use of CRM/client database system

What We Offer

· A meaningful role supporting families and delivering change in a values-driven organisation

· Supportive and collaborative team environment

· Professional supervision

· Flexible working arrangements

Please see attached the full job description for further information on the role.

 Closing date: Monday 18th August 2025

Interview date: Thursday 4th September 2025

We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people? 

We’re growing our passionate and ambitious Fundraising team and looking for two Corporate Partnership Managers to help us make a difference to even more families who need our support. 

These are exciting roles at the heart of our growth strategy and designed to build and deliver a powerful corporate partnerships programme that will generate vital income and create meaningful, lasting relationships with businesses across the UK who align with our values. 

The role

As a Corporate Partnerships Manager, you’ll proactively lead the way in securing high-value corporate support. You’ll identify and engage prospective corporate partners, create compelling proposals, deliver inspiring pitches and then manage long-term partnerships that deliver both income and impact. 

This is a great opportunity for someone who thrives in new business development and who can spot the potential for partnership across all sectors from sponsorships and strategic giving to employee fundraising and volunteering. 

You’ll be a key player in shaping our corporate fundraising approach, working closely with colleagues across Fundraising, Programmes, and Communications to create partnerships that are exciting, innovative, and mission aligned. 

About you  

We’re looking for someone with: 

• Proven experience in corporate fundraising, sales, or business development, particularly in securing five- to six-figure multiyear partnerships. 

• Excellent communication skills and confident in creating high-quality proposals and delivering persuasive pitches to senior stakeholders. 

• A natural relationship-builder, with a track record of opening doors and maintaining strong, productive partnerships. 

• A creative and strategic thinker who can identify new opportunities, meet ambitious targets, and bring fresh ideas to the table. 

A genuine passion for our mission and the drive to grow support for families raising disabled or seriously ill children. 

About us

Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.

We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.

We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.

How to apply

Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.

For more information, please read and download the job description.

The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.

Information

Closing date: 1 August 2025
Interview dates: 20 August 2025

Latin Link is an international community with a calling to love and serve God and our neighbour. We are a multi-directional Christian mission agency. Most of our members serve in Latin American countries; others come from Latin America to work in Europe and elsewhere. The Latin Link Britain and Ireland team has its main office in Reading.

PERSON SPECIFICATION  

Latin Link is looking for a natural storyteller with an active Christian faith to inspire and engage the church across Britain and Ireland to step into the story of God’s global mission. You will plan, develop and deliver an innovative communications programme across digital and print media. You will love creating video content, writing, and thrive on sharing the stories of a wide variety of people.

It is a genuine occupational requirement for the post holder to be a Christian. You should be comfortable working in an interdenominational Christian organisation and in agreement with Latin Link’s Statement of Faith and Mission Statement.

We cannot consider applications from those who do not have the right to work in the UK.

MAIN RESPONSIBILITIES

• Manage our social media channels, creating engaging content and developing a strategy for their effective use
• Manage and develop the Latin Link Britain and Ireland website
• Create strong, effective materials for all aspects of marketing communication, including videos, leaflets, display materials, online promotions and email campaigns 
• Develop the visual identity of the Latin Link
• Write, edit and project manage the production and distribution of Latinfile, our annual magazine, and our Annual Report
• Work collaboratively across the organisation on projects involving mobilisation, fundraising and communications
• Communicate regularly with current members and teams to ensure a steady supply of stories, photos and video for wider communication 
• Coordinate ePrayer, our fortnightly prayer email, and eNews, our monthly church leader email
• Set and manage the communications budget
• Manage volunteer contributors

WORK SKILLS AND EXPERIENCE

Essential  

• Experience of using social media to inspire and engage
• Experience of developing digital content (graphics and video) using Adobe suite (or equivalent) for a digital audience  
• Ability to draw out stories in conversation with others and transform them into engaging written content
• Ability to apply biblical themes in communication in order to mobilise the church for global mission 
• Ability to work to deadlines and prioritise a varied and busy workload

Desirable  

• Experience of working for a charity, mission agency or church
• Experience of living / serving in a cross-cultural environment 
• Experience of digital marketing
• Experience of copy editing
• Knowledge of Spanish and Portuguese

TEAM CULTURE AND ETHOS  

We believe that prayer is foundational to Latin Link fulfilling its mission to see vibrant, Bible believing Christian communities in every part of Latin America, impacting their neighbours, their societies and the wider world.

Alongside the specific requirements of the role, we have a set of positive expectations of everyone who works as part of Latin Link. We ask each member of our team to be:  

• Passionate about world mission with some understanding of issues relating to living and working cross culturally  
• Committed to the Latin Link team and keen to further the work of the fellowship in every way possible  
• Endeavouring to grow in discipleship and discover their gifts/calling  
• Willing where possible to raise financial resources for Latin Link and promote the organisation  
• Actively engaged in continuing personal development: learning through participation in professional development opportunities as well as from experience and feedback  
• Able to work effectively in a team and willing to use their skills in ways which build up others  
• Trustworthy, diplomatic and able to keep confidentiality  
• Willing to give time to create strong working relationships with colleagues and our wider teams, as well as our members and supporters  

 ACCOUNTABILITY 

The Communications Manager will report to the Leadership Team. Latin Link seeks to ensure that every member of our team has opportunities for developing and learning new skills relevant to their work.

TIME COMMITMENT AND FLEXIBILITY  

We see this as essentially a full-time role, but we are open to a variety of flexible working arrangements to help the right person achieve a good work/life balance. The expectation is that the Communications Manager will be in the Reading office at least one day a week, with the flexibility to work from home the rest of the time.

SALARY  

The full-time salary for this role will be £28,500 per annum. All salaries are reviewed on an annual basis with any increase made from 1st April.

The appointment is subject to the satisfactory completion of a six month probationary period, after which there is three months’ written notice period for both parties. Holiday entitlement for full time staff is 28 working days per year including all bank and public holidays. In addition to this we usually close for the period between Christmas Day and New Year.

NEXT STEPS

If you are interested in this role, we would encourage you to apply without delay. The closing date for applications is 23:59pm on Sunday 17th August.

Interviews will be held on Thursday 28th August and will be conducted by a small panel. There will also be some competence tasks to complete. If you can’t make this date and would still like to be considered, please let us know as soon as possible. We are willing to interview strong candidates before the deadline where appropriate.