Service Director Jobs in Birmingham, West Midlands
The British Horse Society is the nation’s largest equestrian charity with more than 150,000 members. With a passion for horses that is backed by knowledge and expertise, the Society makes a positive impact on the lives of thousands of horses and all those that love horses. With wide-ranging campaigns across all its charitable objectives, the Society is dedicated to improving equine knowledge, providing horse care and welfare, increasing safe off and on road access, improving equestrian safety and growing participation.
We are currently undergoing a period of significant growth and business transformation. With this ambitious change process in mind, RM Recruit are currently supporting us with the recruitment for a Director of Finance & Company Secretary who can build and improve on our established and high-functioning finance team, providing financial and governance focused direction across our organisation. These exciting projects include the acquisition and deployment of the Dynamics 365 platform, customer insight and brand development work to support revenue growth and a cultural change across The Society.
Reporting directly to a dedicated and passionate Chief Executive Officer, and playing a key role within the leadership team, the Director of Finance & Company Secretary role represents an excellent opportunity to create and deliver long term financial strategies that supports the services and causes championed by the Society. We are seeking a collaborative, confident, dynamic and engaging individual who can ensure all statutory requirements are met alongside the continual development of controls to safeguard the Society’s assets.
The Director of Finance will be a first-class communicator who can work in collaboration with a wide range of internal and external stakeholders. You will be a strong advocate for a finance team that offers a best-in-class delivery of customer focused financial services. You must enjoy hands-on management and oversee the Head of Finance and the Finance team, ensuring that they continue to provide robust financial governance and control. This will all be conjunction with growing their knowledge and capacity with the Dynamic 365 platform to meet the ever-evolving needs and strategy of the Society. The post holder will also safeguard the financial integrity of the Society, its governance, and ensure it is fully compliant with all statutory requirements. This purpose extends to the Society’s subsidiaries.
This rewarding and varied role will see you will have full participation in the formulation and presentation of the Society’s strategic and operational plans and work closely with the CEO and Board of Trustees to make the British Horse Society the best it can be.
The Society's Head Office is based near Stoneleigh in Warwickshire. Hybrid working is in place with 2-3 days per week required onsite.
Essential Criteria
- Fully Qualified Accountant
- Proven experience at a senior level in a finance role with responsibility across the whole finance function.
- Experience at a senior level as Company Secretary or equivalent
- Experienced in delivering finance system and/or ERP transformation
- Strong leadership skills and the ability to develop team members to their full potential.
- Demonstrated aptitude for strategic thinking, planning and analysis.
- Excellent financial planning, annual budgeting and forecasting skills
Desirable Criteria
- Charity sector experience particularly the nature of unrestricted, designated and restricted funds, VAT Partial Exemption, Gift Aid and the Charity SORP
- An understanding of education and qualification regulation and compliance
- Experience of Microsoft Dynamics Business Central
If you have the skills and experience to succeed in this role, we very much look forward to hearing from you. Please submit your CV, with a cover letter describing why you would be the best person to secure this role, and RM Recruit Ltd will be in touch.
The British Horse Society is committed to achieving equity for all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better organisational outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all employees. We therefore strongly encourage suitably experienced people from a wide range of backgrounds to apply.
Here at the BHS, we want you to have every opportunity to be able to demonstrate your skills, ability and potential when applying for any of our roles here. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.
For an informal conversation about the role, please contact Paul Robinson at RM Recruit Ltd
Could you be our next Snow Camp Midlands Programme Manager?
Since 2003, we have been harnessing the power of skiing & snowboarding to break down barriers, broaden horizons and address the biggest social issues facing underserved young people today.
The Programme Manager will deliver a personal development journey to young people using snowsports as the hook to engage those who are less likely to engage with mainstream provision. We do this in partnership with youth projects and youth service providers across the Midlands.
This is a really exciting opportunity to play a key role in Snow Camp’s development in the Midlands. So, if you love working with young people and have solid experience delivering youth programmes, combined with a passion for snowsports – and if you are looking for a challenging and rewarding role working with a committed team of staff at Snow Camp and some amazing young people – this job could be the job for you!
Experience of working successfully with underserved young people in a range of settings will be essential to the post. Furthermore, experience within a snowsports field and passion for supporting young people generally will be a huge advantage!
Project management, logistical skills, relationship management, communication and presentation skills will all make up the job. Along with youth work experience to deliver life-skills or group workshops to motivate young people to work towards meaningful goals – these will all make up the job.
This is a key post requiring at least 2 years’ experience involving the above skills, together with proven project management and budgeting experience.
Job Description: Please download full JD & Personal spec below in the application resource section.
To Apply: Please send your CV and a covering letter telling us why you want to work for Snow Camp and how you meet the requirements of the job above.
Closing Date: Friday 26th April 2024
Interviews: Wednesday 8th May, Snow Camp Midlands Office, Ackers Adventure, Birmingham, B11 2PY.
Salary: £30,250 per annum (this includes a 10% bonus paid annually in July each year)
Please ensure you submit a covering letter telling us why you want to work for Snow Camp and how you meet the requirements of the Midlands Programme Manager job role.
Since 2003, we have been harnessing the power of skiing & snowboarding to break down barriers, broaden horizons & raise aspirations for young people
The client requests no contact from agencies or media sales.
Job Title: Wellbeing Coordinator
Hours: 35 per week
Salary: £35,392 per annum
Location: Home working, with travel across the UK
Reports to: Clinical and Recruitment Director
About the Organisation:
The organisation is a fun, forward-thinking, and creative UK charity that has been transforming the lives of seriously ill children and their families for more than twenty years. The free-of-charge programs are designed to address the loneliness, isolation, and sense of being different that affect the quality of life for children living with serious illnesses.
PURPOSE OF THE ROLE:
The Wellbeing Coordinator will play a pivotal role in ensuring the well-being of children and young people attending our camps. They will assess the social, emotional, and developmental needs of children and young people attending camp to determine the support needed during the camp experience. They will work alongside volunteers and colleagues to implement support strategies at camp that meet these needs.
They must assess, respond to, and escalate safeguarding concerns. The successful candidate will be a registered Children's Nurse with experience in CAMHS (Child and Adolescent Mental Health Services) or a special interest in children's mental health. They will work closely with camp staff, healthcare professionals, and volunteers to create a nurturing environment that supports the diverse needs and will contribute, when appropriate to nursing / clinical knowledge to ensure a safe and effective service.
MAIN DUTIES & RESPONSIBILITIES:
Over The Wall seeks an individual passionate about the well-being needs of children and young people who use our service. You will also be a qualified nurse and occasionally use your clinical knowledge and skills to support the OTW Nursing Team when necessary.
Knowledge and expertise:
- Apply the basic principles of child and adolescent development and theoretical knowledge to work with children, young people, and their families.
- Sensitively relate to children and families of diverse backgrounds.
- Establish effective relationships and interactions, using age and developmentally appropriate approaches, to identify children and young people’s interests, strengths and vulnerabilities.
- Collaborate with the multidisciplinary team to identify health and wellbeing issues for specific groups of children/young people and for individuals.
- Work with families, professionals and children and young people to identify and plan for their psychosocial and safeguarding needs at camp.
- Work with the multidisciplinary team to develop and implement integrated individualised care plans, encompassing interventions and/or strategies to support children/young people’s and families camp experience.
- Collaborate with the multidisciplinary team to establish a camp environment in which children/young people feel safe, welcomed, respected and encouraged.
- Attend camp as a member of the Support Team, with a specific focus on behaviour, social and emotional needs (including mental health), and safeguarding.
- Supervise, mentor and support volunteers and staff in managing campers’ psychosocial wellbeing and behaviour at camp.
- Work collaboratively with the Nursing Team and the Clinical Team to ensure integrated holistic care.
- Ensure systems to monitor camper psychosocial wellbeing at camp are followed.
- Liaise with parents/carers and professionals as appropriate to support campers’ experience at camp.
- Deliver training and supervision around psychosocial issues, behaviour and safeguarding.
- Attend the relevant multidisciplinary meetings to contribute to coordinated assessment and support, raise any concerns and seek advice.
- Monitor and review the impact of interventions.
- Maintains and updates own clinical expertise.
- Takes every reasonable opportunity for maintaining, developing and acquiring competencies and skills for self-development.
- Provides support and guidance to Camper Recruitment Team and other staff around wellbeing and determining camper suitability.
- Leads the discussions with families and campers' wellbeing/psychosocial teams to clarify any issues/concerns and assess the suitability of the campers for camp.
- Ensures the provision of care is in accordance with OTW polices & procedures.
- Ensures high standards of care planning and documentation.
- Works autonomously to provide specialist knowledge to inform sound decision making.
- Contributes to the allocation of campers, taking into consideration individual camper needs and dependencies.
Camper Engagement:
- Develop informative, engaging, and relevant pre-camp communications for campers and their families.
- Collaborate with colleagues to provide creative age and developmentally appropriate methods for engaging children, young people and their families in the development and evaluation of services.
- Advocate for the needs of children and young people.
Record Keeping and Administration:
- Maintain accurate, factual, and contemporaneous records of camper/family contacts and interactions.
- Ensure personal information or observations about individual children/young people are appropriately shared with colleagues to support integrated multidisciplinary care.
- Record and report all concerns relating to needs assessment or safeguarding children to the appropriate member of staff.
- Keep objective and contemporaneous records of contacts, interventions and outcomes for campers and be able to utilise this information to inform future assessments and practice.
- Represents the organisation within internal and external networks.
- Promotes the corporate image of OTW to all individuals, groups, and organisations.
- Demonstrates professional attitude in dealing with campers/families, visitors/relatives, and colleagues, maintaining good relationships.
Networking:
- Develop strong and collaborative professional links within health and social care.
- Develop strong relationships within SeriousFun Children’s Network.
- Work alongside the Clinical and Recruitment Director, Nursing Coordinator and the Camp Director, as well as the wider staff team and clinical volunteers to ensure that care, treatment and service needs are met.
Personal and Professional Development:
- At all times maintain appropriate personal and professional boundaries.
- Maintain appropriate professional contact with campers and families, whether face-to-face or via online systems, telephone, or text.
- Ensure the responsibilities for camper confidentiality are maintained in all contacts with young people, families and any other individuals or organisations.
- Maintain own personal and professional development, acting on opportunities for learning.
- Be responsible and proactive in maintaining personal physical safety and emotional wellbeing, utilising supervision and support systems on offer.
- Ensures compliance with law, policy and stakeholder standards (eg SFCN).
- Meets deadlines set by the Clinical and Recruitment Director and Senior Management Team.
Information management:
- Provides reports as necessary.
- Collates as required quantitative and qualitative information.
- Analyses, interprets and presents data to highlight issues and risks, and support decision making.
- Maintains data quality standards when using IT systems.
Resource management:
- Ensures the efficient and effective use of stock, provisions and equipment within delegated budgets.
- Ensures adequate supply of clinical equipment at camp, supporting the warehouse and logistics operative.
Physical, mental & emotional effort:
- Travels within the UK and spends significant time away from home at camp and head office.
- Manages unpredictable work pattern and load.
- Demonstrates a flexible approach in working practices in order to meet the changes in service needs and emerging demands.
PERSON SPECIFICATION:
- Registered Children’s Nurse with current NMC (or equivalent) registration.
- Degree.
- Evidence of recent CPD.
- Minimum of 2 years’ experience of working with children and/or young people.
- Minimum of 3 years post-nursing qualification.
- Experience in responding to and de-escalating challenging behaviour.
- Experience in undertaking risk assessment.
- Understanding of the developmental, social, emotional and practical impact of serious illness on children/young people and their families.
- Experience in assessing and/ or supporting mental health.
- Understanding of current child protection/safeguarding law and effect disclosure management.
- Able to travel to range of locations.
- Full driving licence.
- Able to attend residential camps.
- Self-motivated.
- Clear about personal accountability.
- Emotionally resilient, clear personal and professional boundaries and awareness of risks in this role.
Diversity, Equality and Inclusion Statement
We actively encourage applications from the broad spectrum of diversity reflected in the charity’s beneficiaries, both in terms of visible and non-visible characteristics. They aim to ensure that any difference is valued regardless of where you are in the community.
Safeguarding Statement
The charity is committed to Safer Recruitment and REQUIRE at least two professional and independent reference checks, with one of the reference checks being the last or current employer.
The client requests no contact from agencies or media sales.
Context and Background
The innovative services that we develop are a critical part of the NSPCC’s fight for every childhood. We transform lives by working directly with some of the most vulnerable children and families. This role will help develop our service offer in respect of preventing and tackling child sexual abuse, with a focus on the ongoing development, coordination and implementation of our secondary education service. This aims to support secondary education settings to be places that foster healthy relationships and keep, young people safe from abuse.
Job purpose
• Scoping, leading and project managing programmes, services and products within the Development and Implementation Team within set timescales and budgets.
• Managing a matrix approach to service development and design, bringing together people, resources, skills and talent from across the organisation to conceptualize, design and create new programmes, services and products
• Working with a range of internal and external stakeholders to ensure that all new developments are informed and underpinned by evidence, have a theory of change and support the NSPCC in delivering its strategy
• Working with research colleagues to plan how outcomes and impact will be measured for each new development.
Key relationships - Internal
Reporting to the Associate Head of Development with close links to the Head of Development and Implementation, the post holder will work closely with an internal project team, managing workstream leads from digital, comms, content development, schools service, income generation and subject matter experts and have frequent interaction at Director level and other senior stakeholders. They will be in frequent contact with multiple teams and directorates as they operate a matrix style of project development.
Key relationships - External
This role will develop relationships at Director level and other senior stakeholders across a range of external partners including from Education, Children Services, Police, Health Partners and the third sector for the purpose of influencing, learning, collaboration and engagement. They will also work closely with participation and people with lived experience who support service development.
Main duties and responsibilities
1. Project delivery
· Accountable for end to end delivery of the development and delivery of projects within the D&I team, with a focus on education
· Ensure projects are well managed and desired outcomes are achieved and benefits realised
· Lead a matrix approach to service development and design bringing together a multifaceted team from inside and outside of the NSPCC
2. Governance
· Establish and maintain an effective governance and project framework for any development
· Ensure the correct oversight and controls are in place
· Ensure project paperwork is complete including risks and issues logs
· Produce up to date high quality reports and data in relation to the project
3. Quality
· Work with quality assurance processes to ensure all services developed are to a high standard and regularly reviewed for accuracy
· Review, scrutinise, challenge and apply evidence from a wide variety of sources to inform development
· Work with research and evidence colleagues to test and learn and improve services
4. Relationships
· Actively seek input from a range of subject matter experts and those with lived experience as part of any development
· Work closely with colleagues from across multiple teams and departments during all stages of development
Responsibilities for all Staff within the Strategy and Knowledge
A commitment to safeguard and promote the welfare of children and young people
• A sound understanding of and commitment to equality, diversity, and inclusion.
• Commitment to living our values and guiding principles, as set out in our strategy.
Person specification
1. Knowledge relevant to NSPCC strategic objectives, specifically the education sector, relationships and sex education
2. Experienced in managing complex, fast paced, multi-agency/client relationships and cross organisational teams to deliver multiple projects
3. Significant experience in the successful design and development of innovative, evidence based services, ideally within the education sector
4. Application of structured project management techniques to plan, monitor and deliver projects involving many stakeholders and teams in their delivery
5. Understanding of implementing evidence-based programmes, within public services
6. Evidence of excellent interpersonal, influencing and networking skills and an ability to establish credibility with external professionals and stakeholders
7. Highly developed communication and presentation skills, able to explain complex technical information clearly and confidently, to a range of technical and non-technical audiences
8. Financial acumen and experience of financial modelling and developing and managing budgets
9. A personal commitment to ending cruelty to children, and to making safeguarding everyone’s responsibility.
This role is homebased/flexible but does require some travel within the UK.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Percival Resourcing are excited to be working with The British Horse Society and to support them with their search to hire a new Director of Marketing, Communications & Fundraising.
Based out of Stareton in Warwickshire, The British Horse Society are a registered charity and membership organisation serving the equine community. With over 110,000 members across the UK, it’s main aims are to promote and advance education, training and safety of the public relating to all matters horse. Promote the use, breeding, well being, and health of the horse for the general public, and to promote community participation in healthy recreation, involving the horse.
This is an excellent opportunity, for the right person to join an organisation who will be embarking on a new 5 year strategy commencing in 2025, and have gone through a significant growth phase in their membership, along with strong retention with it’s existing members, and will be going through an ongoing programme of strengthening audience engagement, and will be launching a new brand refresh in 2024. The new Director of Marketing, Communications & Fundraising will play an instrumental and essential part in supporting the organisation with executing it’s future plans and strategies.
As a senior level marketing and communications professional, your remit will be to lead, develop and implement the marketing and communications strategy, supporting our client’s objectives, whilst delivering against new and existing revenue streams. In addition to this, you will oversee a team of c30 professionals, and provide leadership to 5 direct reports operating at Head of level.
As the British Horse Society’s new Director of Marketing, Communications & Fundraising, in addition to your salary, you will enjoy the following benefits :
· Generous hybrid working model of 3 days a week remote working, and 2 days a week attendance in their office in Stareton, Warwickshire.
· Annual Leave: 26 days + plus bank holidays (increasing to 28 days after 3 years’ service)
· Pension: Automatic entry at 4% into their scheme after 3-month deferral period, contributions matched up to 5%
· Health Benefits: Income protection insurance, health cash plan, life assurance at 4 x salary.
· Wellbeing Support:
· Training and Development: Access to a range of formal and informal development opportunities. communication workshops.
· Enhanced Maternity, Adoption and Paternity Pay.
· Private Medical Insurance.
As a Director of Marketing, Communications & Fundraising, your duties and responsibilities will include :
· Lead and deliver the strategic plan for marketing and communications to build awareness of the charity, deliver income and support for our client’s cause.
· Transform brand awareness and promotion of the British Horse Society to both equestrian and broader audiences.
· Implement the brand strategy
· Build awareness and engagement of our client’s purpose using stories across the key charitable objectives.
· Develop a strategic growth plan to diversify revenue streams across membership, fundraising and legacy.
· Grow revenue and relationships with all members and external stakeholders.
· Develop the commercial offering of our client in line with their core purpose, including merchandising and corporate partnerships.
· Take the lead of the use of Dynamics 365 to develop market leading customer journeys.
· Lead a high performing team of 30 specialist staff to deliver our client’s business objectives.
· Manage the marketing budget to maximise output and achieve agreed targets.
· Lead the team to maintain and grow current membership based on annually set targets.
· With the IT Director lead on the delivery and implementation of CRM capability, to maximise their data marketing approach.
· Develop and manage a best in class digital presence ensuring the website and scoail media activities support the objectives of the Society.
As the new Director of Marketing, Communications & Fundraising at the British Horse Society, your experience and skillsets will include :
· You will be an experienced marketing, communications professional with strong leadership skills and ability to deliver results gained in either a charitable organisation or business to consumer environment.
· Strong commercial planning knowledge.
· Experienced in leading teams to develop marketing campaigns utilising all media including print, digital, social media and events.
· Strong collaborator, with the ability to work with peers, team members, senior managers and external stakeholders.
· Excellent understanding of marketing/performance measurement and demonstrating impact to an organisation.
· An understanding or desire to learn and be part of the equestrian sector.
Salary offering for this position is circa £75,000 per annum. Deadline date for applications will be at 12pm on Thursday 11th April. First stage interviews will take place either in person at their offices in Stareton or virtually week beginning 22nd April, with second stage interviews taking place week beginning 29th April.
Location: Globally remote
Reporting to: Executive Director
Manages: Team of 4 and external consultants
Annual salary: $120K - $150K USD, Salary is offered based on experience and location, adjusted based on the cost of labour for the country in which the candidate resides. Candidates must have the right to work in the country they are applying from.
Contract type: Permanent
Working hours: Full-time
Candidate level: Senior executive
Background
Women's Link Worldwide (WLW) was founded on the principles of intersectional feminism, anti-racism, anti-colonialism, and Global South leadership, our organization is deeply rooted in the mission of advancing feminist movements across Latin America and the Caribbean, East Africa, and Europe. With a robust network comprising over 60 national partners and 40 regional and global coalitions, we strive to dismantle oppressive systems and rebalance power dynamics. Our approach centers on transforming the feminist strategic litigation landscape, breaking down legal barriers, and amplifying the voices of marginalized communities within the legal sphere.
At the heart of our strategy lies an intersectional lens, guiding our legal interventions to secure the rights of women, girls, and gender-diverse individuals. Our core focus areas include gender and reproductive justice, particularly advocating for safe and dignified access to abortion and combating gender-based violence. Recognizing the interconnectedness of climate and racial justice with sexual and reproductive rights, we integrate these perspectives into our advocacy efforts. Central to our ethos is the adoption of reproductive justice, pioneered by Black women since the 1990s, which combines reproductive rights with broader social justice imperatives through an intersectional framework.
Purpose of role
The Director of Development and Communications plays a pivotal leadership role in steering the organization's direction, requiring a unique blend of strategic communication skills and advanced fundraising expertise. Managing a $3 million budget primarily sourced from progressive foundations and a modest individual donor program, this role oversees a multifaceted communications and fundraising strategy to enhance the organization's visibility and narrative across diverse audiences, including donors, activists, and human rights advocates.
Leading a team, the Director of Development and Communications navigates challenges and opportunities while shaping the organization's future revenue landscape amidst ongoing strategic initiatives and exploration of alternative income sources. The ideal candidate will implement and oversee communications plans that advance Women’s Link Worldwide’s objectives and ensure effective delivery of its goals against the organization’s strategy.
The Director of Development and Communications will play a pivotal role in managing existing foundation relationships. Additionally, they will oversee and enhance a substantial one-time windful gift, leveraging the funding to expand Women's Link Worldwide's impact across East Africa, Latin America, the Caribbean, and Europe. This donation not only strengthens WLW's financial support but also has the potential to bolster feminist leadership and address systemic fundraising inequalities by challenging oppressive structures. By maximizing the grant's potential, the Director will play a crucial part in advancing the organization's mission.
Primary responsibilities
Leadership and Strategy
· Work with the Executive Director to bring strategic assessment, planning, institutional positioning, and fundraising issues forward to the Board of Directors.
· Advance the Executive Director’s and Leadership Team’s understanding of large-scale field level trends, movements, and shifts so that they may be reflected in strategy and direction.
· Coordinate with colleagues to ensure alignment of long-range strategy, positioning, and fundraising within the functional priorities of the organization.
· Support the Executive Director and the Chair in recruitment needs.
· Support the Board of Directors in managing their calendar and annual work plan.
Management of People and Resources
· Guide the creation and supervision of project teams composed of WLW staff and/or consultants, and others as needed.
· Supervise work, professional development, and training of fundraising and communications staff.
· Develop and foster collaborative relationships with partner organizations, legal services, providers, and law firms.
· Plan and oversee budgets for fundraising and communications activities.
Fundraising
· Provide executive management all fundraising activities from private donors and foundations. Ensure the optimized use of budgets and people to maximize revenue while maintaining a sustainable balance between different income streams.
· Create and monitor a budget that optimizes and expands the overall yield and efficiency of the fundraising department and ensures a sustainable balance of different revenue sources.
· Increase the amount and percentage of Women's Link Worldwide unrestricted income.
· Sustain and expand an annual giving initiative designed to strengthen the pipeline for support of the major gift program.
· Work with the Executive Director and CFO to develop and build new revenue streams.
· Provides guidance to the team on the monitoring system to review key performance indicators and ensure effective and efficient management.
· Present strategic evaluations, planning, institutional positioning, and fundraising concerns to the Executive Director.
· Nurture strong connections with donors while spearheading the team in fostering strategic partnerships and alliances.
· Enhance the proficiency of both staff and the Board to actively participate in fundraising endeavors.
· Stay current on global fundraising strategies and trends and adapt as necessary.
Institutional Communications
· Guides communications team in developing a cutting-edge brand and identity rooted in intersectional feminism, anti-racism, and anti-colonialism, ensuring clear and cohesive communication both internally and externally.
· Oversee the strategy to advance the identity, position and brand of the organization through communications, marketing, institutional partnerships, and other mechanisms. This includes visual brand strategy including overseeing the design maintenance of the organizational website, publications, and social media.
· Ensure alignment and mutual reinforcement of strategy and resources with institutional communications efforts and fundraising and programmatic efforts.
· Oversees the annual institutional communications plan with measurable objectives and indicators.
· Advance positioning and role of the Executive Director and the Board.
· Lead the development of tools and training for staff to support a consistent and powerful organizational image and messaging.
· Manage an organizational communication team (and/or consultants).
· Represent the organization with external stakeholders and in strategic professional settings and events.
Experience
· At least 8 years of relevant experience.
· Leading and managing fundraising and communications in a social impact organization.
· Experience in an organization operating in multiple geographic and cultural contexts.
· Experience aligning a communications strategy with the strategic vision of an organization.
· Experience in a transnational non-governmental organization.
· Experience in managing people who have supervision responsibilities.
· Experience with feminist, antiracist, and anticolonial values in transnational contexts.
· Establishing productive working relationships with diverse stakeholders.
· Experience in navigating fast-paced, complex environments.
· Dedication to the WLW mission.
· Preferred experience working in the fields of human rights and/or reproductive justice.
· Plan and Project Development, Monitoring, and Evaluation experience.
Skills
· Demonstrates proficiency in managing fundraising initiatives and communication strategies to effectively convey organizational goals and secure necessary resources.
· Exhibits strong leadership skills in guiding projects from inception to completion, coordinating team efforts and resources efficiently to achieve desired outcomes.
· Expertise in managing budgets, ensuring efficient allocation of resources to support project goals while maintaining financial integrity.
· Demonstrated track record and hands-on experience in directly soliciting major gifts, showcasing a deep understanding of donor cultivation and stewardship strategies.
· Has managed multiple fundraising channels including foundation relationships, individual giving programs, and major gifts.
· Excels in managing teams, fostering collaboration, providing direction, and motivating members to achieve collective objectives.
· Demonstrates strong supervisory skills, including the ability to delegate tasks, provide guidance, and evaluate performance to ensure optimal team productivity.
· Exhibits strong analytical skills, enabling them to assess complex situations, identify key issues, and develop data-driven solutions.
· Has the capability to navigate ambiguous situations, adapt to changing circumstances, and make well-informed decisions under uncertainty.
· Adept at communicating effectively across different cultural contexts, demonstrating sensitivity and respect for diverse perspectives.
· Skilled in developing strategic communication plans tailored to organizational objectives, target audiences, and communication channels.
· The candidate possesses excellent verbal and written communication skills in English, enabling them to convey ideas clearly and persuasively in various professional settings.
· The candidate upholds high standards of integrity and credibility in all professional endeavors, fostering trust and reliability among colleagues and stakeholders.
· Business fluency in Spanish is preferred.
To apply for the post
To apply for this role, please submit a copy of your CV/resume and a cover letter outlining your interest in the role and how you fulfil the requirements set out in the job announcement.
An applicant’s pack is also available upon request.
The deadline for application is 14th of April 2024
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Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all. This role works on issues across all Barnet’s diverse communities, and all work needs to be undertaken through an equality and access lens. Therefore, we’re looking for someone with their own lived experience of disability (which could include mental health issues or a long-term condition), a commitment to the social model of disability, and an ambition to contribute to a fairer society for all. We also particularly welcome applications from global majority candidates, who are currently underrepresented at leadership level in our organisation.
The successful candidate will be our strategic lead within our award-winning Barnet Together partnership, working as an equal partner with Young Barnet Foundation and Groundwork London. You’ll be overseeing our community organisation support, ensuring that the team meet their KPIs and that we also deliver on our work to challenge inequalities for marginalized groups. You’ll represent the voluntary sector at the most senior level in Borough meetings, and support the development of the VCSE Alliance for North Central London.
You’ll also oversee our libraries, strategizing and identifying opportunities to enhance the service, and act as contact point in our role as Locally Trusted Organisation for the Grange Big Local.
To succeed, you will need extensive experience of the voluntary sector, partnership management, and the gravitas to represent the sector to senior local leaders. You’ll be a natural problem solver and an advocate for equality, as well as a collaborative, coaching manager; a great relationship builder with tact and emotional intelligence, and a champion for the contribution of the sector to the borough, and society more widely. In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
This is a UK based role, and whilst most of it can be done from home, candidates need to have, or be willing to relocate to, a base within about two hours travel time from Barnet. We anticipate a need to be in Barnet on a weekly basis on average, for which travel will be paid. We encourage flexible working to suit your work/life balance preferences where possible. We also operate a Time Off In Lieu (TOIL) system.
To apply, please submit your CV with a brief covering letter explaining why you want to work for Inclusion Barnet, and how you would use your lived and professional experience to deliver the role.
Please explain your suitability for the role, and how you would use your own personal lived experience of disability to deliver inclusive and accessible community services for the local voluntary sector and residents.
The client requests no contact from agencies or media sales.
We are seeking talented and experienced senior managers to lead the organisation’s Workforce and Living Well Programmes.
Position: Programme Lead x2 roles (Workforce or Living Well Programme)
Location: Warwick Office/hybrid working and some national travel
Salary: £50,000-£60,000 per annum pro rata
Hours: Full time, 35 hours per week (negotiable)
Contract: Permanent
Benefits: 25 days paid holiday (rising to 29 days with service increments) plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working patterns
Closing Date: Monday 22nd April 2024
Interview Date: 8th or 9th May
About the Role
As a key member of the Strategy and Impact Directorate, you will establish and lead one of our strategic programmes and focus on building key relationships, developing a portfolio of projects and helping us achieve our strategic ambitions.
You will be able to draw on the organisational resources, bringing them together around the problem with a clear and unrelenting focus on impact. Whilst it is important that you bring an effective and efficient approach, it is also critical that you bring creativity and vision to enable the programmes to realise their full potential.
As an experienced senior manager, you will lead the organisation’s Workforce Wellbeing Programme, bringing together a range of projects and activities that respond to the challenges and emotional distress faced by the NHS workforce on a daily basis.
Or, you will lead the Living Well Programme, bringing together a range of projects and activities that respond to the challenges presented by inequality and help to unlock the power of people and communities to create health, maintain good health and to manage as effectively as possible whilst living with one or more chronic conditions which in turn seeks to reduce or avoid demand on NHS services
About You
Whichever Programme you lead, you will have experience of:
· Leading complex multi-partner and stakeholder programmes in the VCSE or public sector
· Leading large programmes including programme management, governance, monitoring, impact measurement and reporting
· Working in an evolving strategic and operational environment and able to maintain and direct impactful programmes through periods of change
· Building and delivering communication strategies, using learning and insight to drive transformation
· Leadership and people management
· Co-production, collaboration and partnership working
· Working in a team to support the delivery of team objectives
About the Organisation
This is an exciting time to join the organisation as we begin to plan and deliver against our newly launched strategy, to achieve our vision of a future with a thriving NHS and the best possible healthcare for everyone, in which the finance team plays a vital role.
You will be asked to provide a copy of your CV and if selected and a supporting statement outlining how you meet the job description, person specification and any preference for a specific programme, via NFP People. The supporting statement should be no more than 2 sides of A4.
Please indicate which role you are applying for. If applying for both please submit a single CV but a separate personal statement for each outlining how your skills and experience meet the requirements of each role.
Other roles you may have experience of could include Programme Lead, Programme Manager, Programme Officer, Senior Programme Manager, Programme, Programmes, Impact, Engagement.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Black Country Living Museum is an award-winning open-air museum.
Throughout its 46-year history, its aim has always been clear: Inspiring your discovery of the Black Country. The Museum ensures that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations. They are close to completing their largest development ever, with a multi-million-pound investment bringing the region’s stories into the 1940s, 1950s, and 1960s.
An important feature of the Museum is its independence. They do not look to others to achieve their results. Describing themselves as a heritage business, rather than a heritage service, within the intersection sweet spot between visitor attraction, museum and charity. They seek to appoint a new Director of Development and External Affairs to own income for the organisation and Prospectus is proud to be leading the search.
Director of Development and External Affairs
Black Country Living Museum
Permanent
On-site in Dudley
c. £70,000
The Director of Development and External Affairs will lead the fundraising, audiences, and communications teams and support the direction of strategic plans for the Museum. The Director will determine a strategic plan for commercial opportunities within the remit of the role including corporate sponsorship, hire and hospitality, filming and photography location shooting, as well as fundraising revenue streams. You will manage both capital and revenue income targets and support an experienced team to increase visitor attendance to achieve c. 400,000 visitors per year. Crucially you will deputise for the Chief Executive where appropriate.
The selected candidate will have leadership experience in an organisation of at least comparable scale and complexity and will have a track record of developing and delivering successful strategies across external affairs, fundraising and audiences. Ideally, you will have bags of enthusiasm for the Museum’s cause and independence and will enjoy working in – and harnessing – a supportive and creative organisation which attracts and retains diverse talent.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application, then please contact Ryan Burdock at Prospectus.
If you are interested in applying to this Director of Development and External Affairs position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Closing Date: 1st April 2024
Stage 1 Online Interviews – 12th and 15th April 2024
Stage 2 Face to Face Interviews – 30th April 2024
Location: Erdington and Selly Park
Hours: Full-time
Duration: Permanent
Salary: Circa £80,000 per year, depending on experience
DBS: A Basic level DBS check, a Probate and a Companies House Check will be required.
"Happy to talk about flexible working."
This is an excellent opportunity for a senior, qualified finance professional with extensive demonstrable experience in charity accounting (or similar) to join a value driven organisation who wants to support more people who require specialist palliative and end of life care.
Reporting directly to the CEO, you will be a highly competent, diligent, and compassionate individual with prior expertise in a senior finance position in either the charity sector, the NHS or similar organisation. Having strong values, you will be comfortable living and demonstrating our values of Kindness, Respect, Positivity, Togetherness, Openness, and Innovation.
You will lead the Finance Team, managing all accounting and financial activities within the charity, and ensuring ongoing financial viability. You will be a confident people manager with a proven ability to provide inspirational leadership and to contribute to the daily running and future strategic direction of the charity as a member of the Executive Leadership Team.
The role will have a shared corporate responsibility for leadership, strategic planning and financial management and will be involved in liaising with and influencing external stakeholders as required.
The ideal candidate will be a qualified accountant with current membership of a recognised accountancy body, and will be educated to degree-level, or possess equivalent financial qualifications.
You will have extensive management experience, including substantial participation at Board level, and will be experienced in business planning and budget setting at a senior level. You will be competent in developing and implementing financial strategy and will possess a sound knowledge of understanding of accounting and taxation.
Please review the Further Particulars for the role, and the full job description.
If this sounds like the role for you, we’d love to receive your application.
The client requests no contact from agencies or media sales.
An exciting opportunity for an Interim Director of People to join one of the UK's largest providers of housing and social care.
The interim Director of People will be responsible for overseeing and leading on the delivery of the People Teams business as usual activities and the delivery of the People Plan priorities in addition to line management of the direct reports.
- Own and oversee the core HR systems & technology and ensure data integrity across all employee platforms working towards a goal of improving the employee self-service experience and a manager’s self-service platform.
- Continually improve the end-to-end employee experience, making the organisation an attractive and leading place to work in the industry.
- Work with the wider business to join-up and continuously improve the end-to-end people experience for our people and our clients.
- Review, report on and produce an improvement plan to improve the core basic people processes within the function.
- Promptly manage any underperformance within the team through line management.
- Create a clear set of delivery objectives for all line reports (specifically focusing on the People Operations).
- Oversee the ongoing key projects within the People Delivery Plan.
- Take responsibility for leading on any high level/complex Employee Relations.
- Shape and develop people initiatives, policies and processes balancing the need to improve the employee experience with commercial reality. Streamline process to make them more effective for the end user and to reduce heavy admin burdens within the team.
- Prepare and present papers for relevant committees (People & Culture Committee, Health & Safety Committee, Delivery Committee and Executive Board) as and when required.
Overall Description
The Director of Programs oversees the management of Grassroot Soccer’s priority partnership geographies (Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe) while strengthening the technical assistance to Partners in all geographies as well as coordinating new partnerships globally. The Director of Programs will work closely with the Vice President, Impact and Operations and Director of Strategy and Innovation to develop strategic plans for all Partnership geographies. This position is strategic for Grassroot Soccer, contributing to the organization’s mission and the GRS 5 Year Strategic Plan. The Director of Programs – Maternity Cover would assume the responsibilities of the Director of Programs position while the Director of Programs is on maternity leave.
Grassroot Soccer (GRS) is a rapidly growing adolescent health organization that leverages the power of soccer to educate, inspire, and mobilize at-risk youth in developing countries to overcome their greatest health challenges, live healthier, more productive lives, and be agents for change in their communities. Since 2002, GRS programs have reached 13 million young people in over 60 countries with life-saving HIV prevention and sexual and reproductive health information and services. Grassroot Soccer is looking to continue scaling its impact via partnerships over the next five years.
The Grassroot Soccer Partnerships (GP) team stewards GRS relationships with a wide range of partner organizations globally. The GP team supports these organizations to integrate the GRS model into their adolescent health strategies and coordinates the remote and in person technical support to these organizations to increase their capacity to deliver GRS interventions. This technical assistance includes but is not limited to program design, product development, monitoring and evaluation, Coach development, program optimization, youth engagement, and research.
Key Responsibilities:
Oversee Grant Management across all Priority Partnership Geographies (40%)
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From grant kickoff stage to grant close out, ensure Program Managers (PMs) for priority partnership geographies (Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe) execute grants and meet deliverables on time and on budget
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Manage team of Program Coordinators (PCs) and/or Program Assistants to ensure each of the PMs has the necessary support and resources for grant execution throughout the grant life cycle
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Ensure knowledge management within priority geographies and across the Partnerships team
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Work with HR to source and manage Consultants as necessary for additional technical support
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Create opportunities for learning and sharing amongst PMs, PCs, as well as project and/or country-based Consultants
Strengthen Technical Assistance to Partners (25%)
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Supervise and control quality of technical assistance (TA) and grant deliverables in partnership geographies.
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Support Program Managers during technical proposal development in Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe and ensure new projects are feasible programmatically and operationally
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In coordination with Directors of Strategy and Business Development (BD), support technical proposal development for new projects/funders globally
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Identify, synthesize, and advocate for updates to the TA model and package and support teams to pilot and operationalize new approaches
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Proactively identify needs and work across functional teams to build roster of consultants that ensure robust TA capacity to support all geographic and technical needs
Coordinate New Partnerships and Project Management (20%)
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In coordination with the Vice President - Impact and Operations and Director of Strategy and Innovation, assess technical and operational feasibility of new projects outside of priority partnership geographies
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Oversee and ensure program management staffing for funded projects globally
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Lead and manage strategic, multi-country partnerships
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Represent the technical assistance approach to potential global donors and partners
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Work with Global Operations team to strengthen knowledge management system for grants and programs
Lead Strategic Partnership Planning (15%)
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Direct country-level strategic plans for Ethiopia, Kenya, Malawi, Mozambique, Nigeria, Zimbabwe and ensure those plans align with and support GRS’s annual and 5 Year strategic plans
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Along with the Vice President - Impact and Operations and Director of Strategy and Innovation, develop multi-year strategic plans for all Partnership geographies
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Build capacity of PMs to steward strategic partnerships
Other Expectations:
Travel
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International Travel to including but not limited to (up to 25%, 1-2 trips per quarter )
Relationships
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Reports to: Vice President, Impact and Operations
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Works closely with: Director of Strategy and Innovation
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Direct reports: Partnerships Program Manager (PM) Malawi, PM Nigeria, PM Mozambique, PM Ethiopia, PM Kenya, Partnerships Coordinator x 2, Program Support Manager
Qualifications Required:
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7+ years’ managing programs and/or operations in a national or multinational nonprofit
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Experience overseeing implementation of organizational or program budgets of at least $1M annually
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Demonstrated experience providing technical assistance to a range of different stakeholders (e.g. global headquarters, prime partners, ministry officials, local boards and program teams)
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Experience managing cross-cultural remote teams
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Demonstrated experience strategizing in complex scenarios, forecasting possible outcomes and proactively managing against those outcomes
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Willingness and ability to travel (up to 25% of time)
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Excellent written and oral English communication skills required, additional languages preferred
Ideal candidate should have exceptional skills in the following:
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Inspiring and leading teams while holding them accountable for results
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Proactively managing programs and projects and ensuring challenges are attended to before they become problems
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Managing change and complexity in a growing organization
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Building relationships with wide range of staff and partners, and operating within diverse social and cultural contexts, often virtually over multiple continents and time zones
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Communicating effectively, both oral and written, with wide range of external and internal stakeholders (e.g. Ambassadors, Ministers, Civil Society leaders, board members, senior leadership, staff, young people)
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Ability to see and tell stories from numbers in budgets and program data
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Maintaining oversight over a large range of programs, projects and partnerships and ensuring effective prioritization of time and effort
Benefits:
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Flexible remote schedule
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Generous Paid Time Off
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Affordable dental and vision coverage
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Significant employer health insurance contributions
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Opportunity to work on a global team and visit GRS sites
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5 days of study leave and more!
To Apply: Please submit a resume and cover letter, “Director of Programs – Maternity Cover” on the subject line. Only short-listed candidates will be contacted.
The client requests no contact from agencies or media sales.
Head of Children and Young People’s Counselling and Wellbeing Services
Do you want a rewarding and influential role where your success directly contributes to the protection and growth of support services for children and young people subjected to sexual violence and abuse?
This is an opportunity for a Head of Counselling and Wellbeing Services to join at an exciting time to ensure the charity maintain the recent period of growth and continue to support survivors through specialist, trauma-informed services.
Stand with survivors and challenge victim-blaming attitudes.
Position: Head of Children and Young People’s Counselling and Wellbeing Services
Location: Birmingham/hybrid
Hours: 38 hours a week (full time). Hours to be negotiated (flexible working available)
Salary: £37,261 per annum
Contract: Permanent
Closing Date: 15th April 2024. However, shortlisting will be taking place on a rolling basis so we advise applying as early as possible.
The Role
This is a rare and exciting opportunity to join the leadership team of a specialist charity for children and adults subjected to sexual violence and sexual abuse. You will be responsible for supporting the Chief Executive in meeting strategic objectives surrounding the provision of compassionate, timely and trauma-informed CYP counselling and wellbeing support; establishing and nurturing supportive relationships with partner CYP organisations; supporting the team in collective care to grow, flourish and develop in their roles and continue leading the charity as a reflective and responsive organisation. Your role will also involve impact and evaluation, communications and operations.
You will lead in the safe delivery, strategic direction and development of the trauma-informed CYP counselling and wellbeing services. You will support the Chief Executive and work closely with Heads of Services to implement the strategic direction of the organisation, manage operations, strengthen sustainability and to continuously improve the effectiveness and impact for the CYP we support.
This position offers an established role in a leading specialist rape and sexual abuse support charity and value-led, relational and strategic service provision to help the charity achieve the CYP service mission
About You
If you have experience in offering and shaping trauma-informed CYP services, therapeutically supporting CYP and leading individuals with a relational approach, this role could be for you. You will also need to show how you will live the charity’s big-hearted, bold, believing and trauma-informed values through this role.
About the Organisation
Join an award winning, long established and well-respected specialist charity supporting children and adults of all genders following rape, sexual abuse and sexual exploitation. A vibrant, growing organisation that believes survivors. If you are big hearted, can the empathy that survivors deserve and need… then we would love to hear from you!
Benefits include:
- Wellbeing support and resources
- Training opportunities and access to specialist resources
- Pension
- Mileage allowance
- Hybrid working
- Time off in lieu (TOIL)
- Awards and recognition
- 35 days annual leave, with it increasing with length of service: after 5 years’ service, it increases from 35 days to 36 days.
The charity is committed to equality and valuing diversity. This includes a commitment within the recruitment and selection processes, applications are welcome from across the community, especially applicants with a protected characteristic to join a bold, believing and big-hearted team.
We also welcome applications from individuals with lived experience of sexual trauma who also meet the person specification, so everyone can work together, engage and amplify survivors’ voices throughout all the work.
You may also have experience in areas such as Counselling, Counsellor, Lead Counsellor, Head Counsellor, Counselling Manager, Director of Counselling Services, Counselling Service Manager, Head of Service, Service Manager.
Should you hear nothing from by 30th April 2024, you may assume that you have been unsuccessful on this occasion.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
MAIN DUTIES
1.Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.
2.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.
3.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.
4.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.
5.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.
6.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.
7.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.
8.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies.
9.Keeping sales data software up to date and producing monthly sales reports for Managing Director.
10.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.
11.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.
12.Attending line management, supervision and team meetings as appropriate.
13.Provide organisational, administrative and secretarial support to the sales and casework teams as required.
STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.
Background Information
NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service ten years ago and has supported over 100,000 families across England.
Beacon provides a free CHC advice service, funded by NHS England, as well as advocacy and representation charged at a lower cost than many legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Housing Tenancy Officer
Location: Head Office, Oldbury B68
Hours: 35-hours per week
Salary: £27,657 per annum (pro rata for part-time)
As an organisation that plans to grow, we are building a new Housing Management team and are looking for a Housing Tenancy Officer to be part of the team.
The role
The successful Housing Tenancy Officer will carry out a variety of housing management tasks included but not limited to: Supporting with the voids and lettings process, Managing rent arrears with a focus on income maximisation, Working with tenants to ensure they are involved in shaping our services, General tenancy and estate management, Managing day to day repairs, cyclical maintenance and service contracts and Supporting the Senior Housing Manager with longer term asset management planning.
We offer flexibility in how you get your work done, whether that is working from Head Office, being out at the schemes, to occasional working from home. The post is 35 hours flexible working across Monday to Friday with occasional out of hours work.
About You
We are looking for someone with a genuine interest and passion for working to improve the quality of our residents’ lives. You need to be enthusiastic and show capability and ownership to develop in the role. You will also need to have excellent communication skills, previous experience with front facing customer service/administrative work in a housing service, excellent IT skills – proficient with Microsoft packages and the ability to learn new systems quickly, together with a positive can-do and flexible attitude to work.
Please note, you will also need a full UK Driving License and use of a car for business purpose, and able to apply for enhanced DBS certificate, together with evidence of the Right to Work in the UK. These will need to be shown at the interview stage.
What can we offer in return?
If you are looking for a career in housing and can demonstrate you have the above requirements, this may be the ideal role for you. In return we will commit to providing the successful candidate with support to undertake a recognised Level 3 Housing Qualification.
In addition to ongoing training, we also offer a pension scheme and staff discounts.
The Company
New Outlook is a specialist Association that has been providing housing and care services to people with sensory impairment in the West Midlands for over 170 years. We currently have 10 Care and Supported Living services across Birmingham and some general needs properties in Redditch.
Our core values summarise what we ASPIRE to achieve:
· Approachable – friendly and easy to talk to
· Supportive – understanding and encouraging
· Professional – capable and skilful
· Innovative – inventive and adaptable
· Reliable – consistent quality and performance
· Empowering – confident and strong
How to Apply:
Please provide an updated CV along with a covering letter explaining “why you are applying for the role of Housing Tenancy Officer and what skills, experience and knowledge you can bring to this role” All applicants are encouraged to thoroughly read the job description provided, highlighting relevant skills and experience that directly correspond to the outlined responsibilities and requirements. (Please do not write any more than 500 words).
Once completed, send this to us.
Closing Date: 12th April 2024
Interviews: Week commencing 15th April Face to Face, Head Office, Oldbury B68.
Please note, we are actively reviewing applications, and may close this advert early if a successful candidate is found.
New Outlook is a Disability Confident Committed employer.
Please provide a covering letter explaining “why you are applying for the role of Housing Tenancy Officer and what skills, experience and knowledge you can bring to this role” All applicants are encouraged to thoroughly read the job description provided, highlighting relevant skills and experience that directly correspond to the outlined responsibilities and requirements. (Please do not write any more than 500 words).
Once completed, please click on Quick Apply.
The client requests no contact from agencies or media sales.