Service Manager Jobs in Home Based
Ambitious College is an independent specialist day college dedicated to supporting autistic young people aged 16–25. We believe that every young person who attends Ambitious College deserves a fulfilling, happy, and rewarding life. Our educational approach focuses on the individual at all times.
We have an exciting opportunity for a Curriculum Manager to join our CONEL Campus based in Seven Sisters, Tottenham. As Curriculum Manager, you will support quality monitoring and assurance and work with the curriculum team to continuously drive up the quality of teaching, learning and assessment.
The key responsibilities for this role include:
- To effectively line manage 5 teachers and an Employment Specialist including manging sickness, holiday, and check-ins.
- To provide mentoring and support to trainee teachers to ensure that they can pass their accreditations and become outstanding teachers.
- To undertake quality monitoring and quality improvement. This will include observations of teaching and learning, moderation etc.
- To support the Assistant Principal for Curriculum with gathering of required information to inform the college self-assessment report (SAR) and quality improvement plan (QIP)
- As a member of the college leadership team, you will support the Head of College in developing and implementing Ambitious College's strategic and business plan. This will require monthly attendance at, and contribution to, leadership team meetings.
Why join Ambitious About Autism?
- Working with Autism/learning disability industry experts across our school and our charity
- Autonomy in your role – You have the freedom to be creativity and get to see first hand our learners progress and achieve their goals and aspirations (as well as your ideas coming to life in the classroom).
- Continued professional development and training including a wide range of in house and external training courses.
- Annual staff recognition awards.
- Eye test vouchers, season ticket loans and a cycle to work scheme.
- Employee Assistance Programme: to help you balance your work, family, and personal life.
- Access to physiotherapy.
- We are proud to be a ‘Good' Ofsted rated provision, awarded the Natspec 2020 award for ‘Wellbeing and mental health' and 'Home learning' award in 2021.You will be joining a passionate, dedicated and supportive team.
For more information on our curriculum, please refer to our website.
Please bear in mind, QTLS is mandatory for this role.
Start date: September 2024 (or sooner depending on notice periods)
Closing Date: Sunday 21st of April 2024
Interview date: Thursday 2nd of May 2024
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We're hiring a Service Manager to join our Mental Health Stepdown service in Enfield! You will have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.
The service focuses on care and support rehabilitation for adults with complex mental health needs, providing a total of 24 units of supported accommodation for residents who may also have behaviours that prove challenging to services, including mental health, and medication non-compliance. We support people moving from complex care inpatient rehabilitation service/acute mental health ward and (if appropriate a residential environment), initially into an intensive rehabilitation arrangement that works closely with the mental health rust community rehabilitation team.
Some of our units provide move on supported accommodation from the intensive support service and provides an alternative to existing residential care provisions. The transition allows our residents and participants to further enhance their life skills.
Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of a person-centred organisation!
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
ABOUT THE ROLE
We are currently hiring a Service Manager to lead multiple services across Royal Borough of Kensington and Chelsea (RBKC). You will be responsible for delivering the highest standards of service quality, performance, and improvements across your service through excellent leadership and embodiment of the values of the organisation. You will ensuring the full contract and regulatory compliance is followed, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services.
Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area
ABOUT THE SERVICE
You will manage a service which spans across RBKC providing 154 units of accommodation to people experiencing homelessness and have complex needs. Commissioned by RBKC, the services range from 24 hour supported accommodation, to self contained flats with visiting support.
As the service manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:
- Deputy Manager x 3
- Activities Coordinator x 1
- Resettlement Manager x 1
The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Location: Bristol
Discipline: Care and Support
Job type: Permanent
Salary: £36,000 per annum, plus £2,000 allowance for holding the CQC registration.
Expiry date: 01 May 2024 00:59
Start date: ASAP
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live the best life possible?
We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams.
Join us as a manager with Hft and you’ll develop your social care career with one of the leading names in the sector. You’ll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- and more..
What will you be doing?
As a Service Manager at Hft, you’ll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the Regional Service Managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
The purpose of the role is to assist the Regional Service Manager by holding delegated responsibility in key areas of the day-to-day running of the registered service. You will also have the responsibility to manage the performance of your team; including your team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture.
Alongside the Regional Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service.
As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model.
As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota'd basis, including nights, weekends and Bank Holidays.
A full UK driving licence, with access to your own vehicle, is essential for the role.
About you
- You will have experience supporting adults with complex learning disabilities.
- You need good IT skills and experience of maintaining records to be a success in this role.???????
- You will have knowledge of CQC regulations
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care (or acceptable equivalent) OR have the ability to achieve this within 18 months of appointment.
- You will have detailed knowledge of Health and Safety issues, and Safeguarding regulations
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????
???????For more information on the role and responsibilities, please refer to the job description & person spec.
STRICTLY NO AGENCIES PLEASE
??????????????We reserve the right to close this vacancy early should we receive sufficient applications.
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.
Apply Now
REF-212859
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you ready for the next step?
We are looking for a great motivator with excellent communication and organisational skills to manage and develop our new service supporting Adult Carers, Young Adult Carers and Young Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs. The role is based at our office in New Ash Green and requires travel by car to Lewisham twice a week.
You’ll manage and oversee the day-to-day operation and delivery of the service, ensuring performance monitoring outcomes and KPI’s are met. You’ll develop partnerships with local stakeholders, practitioners, businesses and services to promote and embed the service, facilitating the development of Carer friendly culture.
This is an excellent opportunity to build a positive team culture and develop the local team, ensuring staff receive induction, supervision and training. You’ll manage a small caseload and support the delivery of the service’s activity package as required, including respite activities, online groups, face-to-face sessions.
Applicants should have relevant staff or project management experience in social care, health, education or the voluntary and community sector relating to working with vulnerable adults and/or children. You should have operational experience of multi-agency working, a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services.
This is a full-time role. The postholder must have access to their own ULEZ compliant car.
Be part of something amazing.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous 31 days annual leave entitlement plus bank holidays
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Service Manager to join our learning disabilities service in Tower Hamlets.
£36,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
As Registered Service Manager (RSM) you will be responsible for ensuring your service is well led, maintains high quality standards, is financially robust and that your staff team are well developed and motivated.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Leadership Accountabilities:
Ensure the PBS framework is imbedded in service delivery with ongoing staff competency assessment and training
Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service.
Responsible for ensuring your service is well led, that customers are safeguarded against harm or abuse, and that your team delivers person centred support according to each customer's individual requirements.
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training.
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, implementing improvement action plans as necessary.
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets.
Develop key business relationships with all relevant customers/families and external parties to ensure service delivery excellence.
Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life.
Responsible for housing and property compliance in area of responsibility.
Plan, organise and prioritise operations within your service to ensure maximum efficiencies/utilisation of all resources.
Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation of programme of activities relevant to what individual customers want.
Lead CQC inspections and Look Ahead quality visits, using Look Ahead's local indicators and your Power BI Dashboard to monitor quality/performance, set targets to ensure high rated services that reflect requirements of local funders and local and national standards.
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Have extensive leadership and CRM experience
Will be familiar with PBS Framework/Capable Environments
Have the ability to motivate staff to deliver excellent services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical
For the full list please see our website
What you'll bring:
Essential:
Knowledge of Safeguarding, MHA, DOLs, MCA and regulatory frameworks
Understanding and experience with CQC inspection framework and regulations
Educated to degree level or equivalent
Will complete Look Aheads minimum competency training
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
For the full list please see our website.
Desirable:
Other relevant professional memberships and/or specialist qualifications
Holds relevant Health and Social Care management qualification - eg QCF Level 5
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Salary: £33,930 – £37,700 per annum pro rata + 8.5% pension contribution after successful completion of probation period.
Hours: Full-time or Part-time, minimum 3 days per week
Contract type: Permanent
Location: Battersea Library and home-working
Are you an experienced advice manager, or an advice supervisor looking to progress in your career? Are you passionate about helping others and looking for a challenging and rewarding role?
We are looking for a motivated individual to join our team as a Service Manager. This crucial role involves overseeing some of our health-related projects that work with health partners to get advice to people in the community who are most in need. These projects include the following; our Patient Welfare Advice Service – taking referrals from local GPs and social prescribers, our Community Mental Health Transformation Project – linking those experiencing poor mental health with welfare advice, plus others as required.
What will I be doing?
Make an impact every day by…
- Leading health projects, working with health partners to improve access to our advice services.
- Managing CAWs relationship with funders and commissioners; ensuring that reports and returns are completed to time and contracts are complied with - with a view to sustaining and potentially expanding funding for our projects and services.
- Ensuring the delivery of high-quality advice and information as part of these projects and services within the aims, policies, procedures and principles of the Citizens Advice service.
- Leading staff and volunteers to effectively perform their duties and responsibilities and ensure that advice staff and volunteers are supported, supervised, recruited and trained to perform their roles.
- Working collaboratively with the Management team, contributing to regular meetings developing services across the organisation.
What skills are we looking for?
We are looking for an empathetic and knowledgeable candidate with some experience in supervising advice staff and volunteers and an understanding of how funded projects work.
Citizens Advice Wandsworth is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.
What will I gain?
You will be part of a fast moving and exciting organisation, and part of a diverse and friendly team who are passionate about supporting people through hardship.
Here at Citizens Advice Wandsworth, we have a strong commitment to professional development and continuous training to help you develop and progress in your role.
We also offer these benefits:
- Access to training courses and professional development opportunities.
- Maternity, parental and caring leave paid above the statutory minimum.
- 8.5% pension contribution (after successful completion of your probation period).
- Access to an Employee Assistance Programme and clinical supervision.
- Cycle to Work scheme.
- Childcare voucher scheme.
- Generous leave entitlement, we give 25 days annual leave (with regular increases based on length of employment) plus public holidays and time off between Christmas and New Year.
- Option of flexible working arrangements where possible
For further information about the role and an application form, please visit our website via the apply button
Closing date: Monday 22nd April 9am
Interviews will be held: Thursday 25th April
Location: Home based within Essex and Hertfordshire.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Alzheimer’s Society Local Services teams provide exceptional information, advice and guidance for people affected by dementia. As a Local Services Manager, you will be home based, leading and inspiring geographically dispersed teams, whilst working as part of a wider Area Management Team, to deliver these fantastic services.
Your work will primarily as an operational leader, managing our dementia support services. You will also have a great opportunity to build relationships and engage external stakeholders, including working closely with Local Authorities and Health colleagues and Commissioners within an Integrated Care System setting.
Internally, you will lead your teams with compassion, attention to detail and the passion to make a difference, every day, to people with and affected by dementia. We are embedding our 2022 – 2027 strategy and you will lead and develop your teams in terms of new thinking, new culture and new ways of delivering our amazing services.
About you
As an inclusive employer, and one that serves people with dementia across our whole community, we actively welcome applications from people with different backgrounds. We also welcome applications from people taking their first step into leadership, as long as you have experience of developing, mentoring and/or coaching others.
- You will be optimistic, engaging, with great attention to detail.
- You will understand the need to build high performing teams, with great team spirit and a collaborative approach.
- A passionate and thoughtful person, you will have experience of working from home or in the community, and you will be confident in building relationships and team engagement through virtual solutions and face to face team activity.
- You will live within the relevant Integrated Care System boundary for the job and be passionate about making a difference for people affected by dementia.
- You will have great interpersonal skills and as operational leader, you will understand the opportunities and challenges of leading service delivery, monitoring data and trends and ensuring quality standards are realised.
- Experience of working in a dementia related role is not essential, however an understanding of the health and care sector, either through work or personal lived experience is beneficial.
- The right experience of delivering services, coaching and developing others, and the right attributes are key.
- Commitment to building inclusive services, ensuring equity and valuing diversity.
You have a fabulous team of dementia experts, your role is to manage, support and inspire them to deliver to their best and thrive as a team.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the role
The purpose of this role is to provide crucial support to enable the life changing service we provide for women who have survived trafficking, exploitation and other forms of violence. The role will provide support to the Service Manager, line management to volunteers and high quality casework support to survivors living in our safe house accommodation. The postholder will need to demonstrate a person-centred approach to ensure the provision of an excellent aftercare service
for survivors.
The postholder will have significant experience of providing practical and emotional support to survivors. They will be able to develop, sustain, and evaluate joint work between agencies, establish good working relationships and negotiate effectively. We are looking for someone who can develop strong partnerships with other community organisations and groups, both locally within boroughs and London wide.
About Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.
Here is a summary of our main activities:
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We run three safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
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We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
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We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.
Two reasons why you should join Ella’s
- You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
- You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.
For more details and to make an application, please head to our website.
Closing date: Monday 22 April, 9.00am
Interviews: Actively recruiting, with interviews being held until beginning of May
An enhanced Disclosure and Barring Service check will be undertaken.
Due to the nature of the work, this post is for women only.
Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from diverse backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.
Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks. Having a criminal record will not automatically exclude applicants.
The client requests no contact from agencies or media sales.
Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
ABOUT THE ROLE
We're hiring a Service Manager to join and lead our new service in West London. This role is an opportunity for an experienced leader to support and manage a refuge accommodation for women and children fleeing domestic abuse.
The service provides a safe space and support for women to feel empowered in their healing journey and to feel secure in their independence, strength and skill. The successful candidate will support in leading the service which spans over 3 buildings and will develop their team which consists of support mentors and children and family workers. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way.
You will the have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.
Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- Be part of a person-centred organisation!
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
The successful applicant will have keen knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!
OVERVIEW OF KEY RESPONSIBILITIES
Line Management and Leadership
- Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
- Provide leadership and management throughout the full employee lifecycle.
- Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
- Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.
Service Delivery
- Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
- Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
- Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary.
- Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
- Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
- Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.
Risk Management
- Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
- Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
- Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.
Property and Housing Management
- Ensure the accommodation in which residents live is clean and maintained to a high standard
- Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
- Ensure a provision of high quality housing management service is provided to residents.
Financial Management
- Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
- Promote effective cost control mechanisms and other financial activities.
- Maintain financial management within the service.
Other
- Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.
KEY CRITERIA
What we are looking for:
- It is an occupational requirement that the post holder is female
- Knowledge of the needs of women experiencing domestic abuse and will have strong leadership and team development skills.
- Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
- Experience of working with and engaging with diverse groups of people from varying backgrounds
- Previous experience in people management and development
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of Housing Management, including voids and evictions
What we would like, but not essential:
- Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
We are recruiting for a Service Manager to join our team in Westminster; the scope on this job involves….
Job Title: Service Manager
Location: Westminster
Salary: £42,444 per annum
Contract type: Full-Time, Permanent
Hours: 37.5
We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic violence. In this role you will provide line management and support to staff who work with and help women and their children who are experiencing violence and men who experience violence in their relationships. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9am on 5 April 2024
Interview date: 12 April 2024
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Location: Morpeth
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 01 May 2024 00:59
Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?
As a Deputy Service Manager for our supported living services at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.
Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.
What’s in it for you?
We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.
We offer
- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for Christmas Day, Boxing Day and New Year’s Day. 10% Overtime allowance for hours worked over 37.5 per week.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies
- and more
About the role
Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of support workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.
As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.
A full UK driving licence, with access to your own vehicle, is essential for the role.
About you
- You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- You need good IT skills and experience of maintaining records to be a success in this role. ???????
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????
STRICTLY NO AGENCIES PLEASE
We reserve the right to close this vacancy early should we receive sufficient applications.
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.
We reserve the right to close this vacancy early should we receive sufficient applications.
Apply Now
REF-212856
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic abuse and other gender-based crimes. In this role you will provide line management and support to staff who work with and help women and their children who have experienced domestic abuse and are staying in our Lambeth refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. This role will also require an enhanced DBS check.
The client requests no contact from agencies or media sales.
You have substantial experience of working in Housing and Social Care and an in‐depth understanding of mental health issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship as a Service Manager.
Chester and Wirral Pathway is a community-based project that will assist people in hospital ready for discharge home from mental health inpatient settings. Your role will be in supporting patients in various hospital settings to overcome the barriers to them leaving hospital. This will include being part of MDT meetings, housing and benefits support, utility reconnection, identifying housing and a package of 12 week support upon discharge from hospital. Ideally candidates will have good housing experience.
This is an agile role that will require travel between hospitals and the community.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.
Responsible for managing the day‐to‐day running of the service, you’ll ensure the quality of support we provide to people who use our services is second to none. Managing service contracts, line managing staff, carrying out inductions, undertaking investigations, putting team development plans in place and supporting business development colleagues – all are aspects of this challenging and rewarding role.
Substantial experience of managing a caseload of individuals with complex needs is a given, as is the ability to lead by example using a firm but inclusive management style. Some housing management experience would be useful too. Open and encouraging, you have lots of tact and diplomacy and are great at managing conflicting priorities. You also have a flexible approach to working hours and are happy to participate in on call arrangements.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a full-time role requiring the potholder to work 37.5 hours per week.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence
Service Assistant Manager - Housing and Homelessness (Sanctuary Emergency Accommodation)
Salary: £27,810 per annum
Full-time: 40 hours per week worked Sundays to Thursdays 9.00am to 5.00pm
Closing date: 12 noon on 26th April 2024
Interview dates: TBC
Benefits: Employees are eligible for Medicash (a non-contractual benefit), 33 days paid holiday, discount membership of a local gym, and a long service award (after five years).
Our client’s Emergency Accommodation offers short-term accommodation (22 bedrooms), as well as support, meals, and laundry facilities. Staff work with other services to provide a tailored package for each person while helping them towards moving into longer-term accommodation.
They are looking for a new Assistant Service Manager to support the Emergency Accommodation Manager. The Assistant Manager will focus on the day-to-day operations of the service, supporting staff with service users and delegating responsibilities to the staff team. They are looking for a person who has a desire to help people who are experiencing homelessness. You may already have knowledge and understanding of homelessness, maybe through a previous job, as a volunteer, or through your own lived experience. You will be the sort of person who sees people experiencing rough sleeping or sofa surfing as a person, not just as ‘rough sleepers’ or ‘service users’.
You will be self-aware, compassionate, non-judgemental, and have a strong degree of emotional intelligence. You will have excellent skills in communication, prioritisation, and administration. You will be able to inspire, motivate, and encourage others enabling them to grow and develop in their roles. You will be able to respond flexibly, confidently, and professionally to any challenges which arise.
If you're interested in this opportunity, apply now with your CV and a Cover Letter to be considered.