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173

Service Support Worker Jobs in City Of London, England

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Top job
Community Advice Works, New Cross (Hybrid)
£39,000 per year pro-rata
Community Advice Works are looking for a community focussed Service Manager to run our community based advice service.
Posted 4 days ago
Top job
Merton Voluntary Service Council - Merton Connected, Greater London (On-site)
£31,395 per year
We have an exciting new opportunity for a Social Prescribing Link Worker to join our team in Merton
Posted today
Top job
St Mungo's, Hackney (On-site)
£32,301 - £35,950 per year
Posted 6 days ago
Top job
Family Action, Hackney (On-site)
£34,862 per year
Family Action is a registered charity, building stronger families since 1869.
Posted 5 days ago
Top job
Carers Hub, London (Hybrid)
£29,799 per year pro rata
Join the Carers' Hub team and help to make a real difference to the lives of young and adult carers living in Lambeth.
Posted 4 days ago
Top job
Single Homeless Project, Greenwich (On-site)
Starting at £28,247.60 and rising incrementally to £30,342.85 per annum
Support and empower young people in developing lifelong tools needed to lead fulfilling lives outside the confines of traditional services
Posted 6 days ago
Family Action, Hoxton (On-site)
£24,724 - £27,232 per year
This is an exciting opportunity for a Support Worker to help support the growth of our LifeSkills Plus offer across London.
Posted 1 day ago
Closing in 6 days
Redbridge Carers Support Service, Ilford (Hybrid)
£29,799 FTE £11,920 pro rata
An exciting job share opportunity to make a positive change in the lives of unpaid carers and join a Queen's Award Winning Charity.
Posted 2 days ago Quick Apply
Closing in 6 days
Morgan Hunt Ltd, Kingston upon Thames (On-site)
£14 - £17 per hour
Posted 1 day ago Quick Apply
Look Ahead Care Support and Housing, Tower Hamlets (On-site)
£27352 - £27532 per annum + 25 days Annual Leave
Posted today
The Connection at St. Martin-in-the-Fields, Clapham Town (On-site)
£41,409 per year
You will manage and lead a 24-hour therapeutic support & accommodation service for women who have experienced homelessness
Posted 6 days ago
IRIS -Networx Services, Hackney (On-site)
£32,301 - £35,950 per year
Posted 4 days ago
NHS Providers, Victoria (Hybrid)
£52,000 per annum + generous benefits
Posted today Quick Apply
Page 1 of 12
New Cross, Greater London (Hybrid)
£39,000 per year pro-rata
Part-time (28 hours per week )
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Community Advice Works is an established community charity based in New Cross in South
East London. As the only charity in the London Borough of Lewisham offering a general
drop-in advice service, we are a critical source of support to vulnerable residents. We have
built a strong reputation within the Borough for providing high quality, independent, person-
centred welfare and housing advice. The organisation employs several part-time staff and
has a team of volunteers. In addition to providing advice we currently deliver a domestic
violence project at Guys and St Thomas’ Hospital.


Like many charities in the advice sector, CAW is going through a process of change. We are
looking for an experienced and community-driven individual with a strong set of managerial
and interpersonal skills, preferably with a background in advice work, to maintain the strong
structures and reputation for excellence that we have developed.


As service manager, you will work with our friendly staff and trustee team to deliver our vital
service. We pride ourselves on providing a flexible, inclusive and rewarding work
environment, and are parent-friendly. Our community links and reputation are very important
to us, and we are looking for a service manager who shares our commitment to community
and public service - whether your experience is the public, private or charity sector.


Key duties

  • Staff and volunteer management
  • Line manage staff by providing support and supervision as needed, conducting regular performance reviews, and identifying staff training needs
  • Oversee recruitment, training, and management of volunteers to ensure they are properly supported and equipped to help meet CAW’s service goals

Service delivery

  • Ensure high quality and timely service delivery in line with the Service Level Agreements with our various service partners
  • Identify any issues with service delivery and help develop cost-effective solutions to them as appropriate
  • Compile and maintain accurate statistics on service performance to share with funders and CAW trustees
  • Develop and maintain positive relationships with our key service partners through regular engagement, including attendance at regular service partnership meetings
  • Engage regularly with our funders and other key stakeholders to build and maintain positive working relationships, and provide them with timely reporting on our service performance as needed 
  •  Update service level agreements with existing funders, and draft new agreements as needed
  •  Interact with clients as needed in a friendly and professional manner

Administration and Finance

  • Ensure day-to-day administrative processes are functioning smoothly, and that necessary policies and procedures are up to date
  • Line manage work of receptionist/administrative support worker

Fundraising and Marketing

  • Help identify new funding and other revenue-raising opportunities
  • Support the work of the fundraising sub-committee in preparing funding applications
  • Work with trustees and external vendors to ensure CAW website is kept up-to-date
  • Work with trustees and external vendors (as appropriate) to develop a social media presence for CAW
  • Identifying and supporting efforts to increase CAW’s profile in the local community and to build relationships with key local stakeholders as appropriate Governance
  • Prepare monthly reports for the trustees on service performance
  • Maintain good lines of communication with trustees on all operational matters
  • Attend trustee board meetings as needed

Person specification
Essential criteria

  • Minimum of 3 years’ experience in a managerial role
  • Excellent verbal and written communication skills
  •  Strong teamwork and interpersonal skills, including ability to manage a diverse range of working relationships in an effective, empathetic but professional manner
  • Experience of working in a busy environment, managing competing work pressures and prioritising tasks appropriately to ensure key deadlines are met
  • Strong attention to detail
  • Experience preparing reports and compiling service statistics
  • Ability to think strategically, to identify problems and devise effective solutions
  • Ability to work on own initiative, within established practices and procedures

Desirable criteria

  • Knowledge and experience of advice work
  • Experience with fundraising
  • Experience with financial management in the charitable sector
  • Knowledge and experience of the local community and voluntary sector in Lewisham
Posted by
Community Advice Works View profile Company size Size: 6 - 10
Posted on: 12 April 2024
Closing date: 12 May 2024 at 23:30
Tags: Advice, Information,Fundraising,Human Resources,Management