Shelter Jobs in Birmingham, West Midlands
Are you looking for an interesting role offered on a 12-month contract basis where you can make the most of great administrative skills and proficiency using office IT while working as part of a friendly team? Then join Shelter as an Operations Assistant and you could soon be making a real difference to people affected by the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The team deliver a range of services, including training on housing and homelessness prevention, housing law consultancy, online resources and projects to support professionals working directly with people at risk of homelessness to get positive outcomes. The team covers all of England and works closely with teams including Learning and Organisational Development, Training and Support, Business Support, as well as our frontline Services and Legal Services.
About the role
Knowledge is power and we run over 1,600 training courses that attract 40,000 delegates each year. Your challenge, together with three other Operations Assistants will be to take responsibility for the administration and operational delivery of all of our courses, including face-to-face training and online via webinars and e-learning. We’ll rely on you to ensure that each course runs smoothly, all delegates and trainers have the instructions and information they need and that the highest level of customer care is provided. Monitoring a number of inboxes, dealing with customer enquiries and bookings, managing financial arrangements and booking speakers, trainers and venues – all are aspects of this vital and varied role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need experience of managing a large and varied administrative workload while adhering to deadlines. You’ll also need the ability to work well both independently and as part of a team. Excellent attention to detail is important too, as is a customer focused approach. You will be proficient in the use of webinar platforms, e-learning platforms, Microsoft Office applications, internet. You’re also happy to provide additional support within the team when required.
Benefits
In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Do you have proven experience of day-to-day staff and service management, including casework support and supervision? Then join Shelter as a Team Leader and you could soon be playing an important role at the heart of our Birmingham Hub.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious people who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Our Birmingham hub specialises in providing housing advice and homelessness work, with a particular focus on families and people experiencing multiple disadvantage. We work in partnership with a range of organisations to improve the underlying systems that prevent people from living securely in suitable, safe, affordable accommodation.
About the role
The role of Team Leader is essential to the day-to-day management of the Hub and, in particular, the delivery of front-line services, contracts and projects. We’ll rely on you to lead and supervise the staff and volunteer team that delivers specialist advocacy, empowerment, advice, and systems change within their local community. Supporting the Hub’s strategic lead and management team to deliver our strategy locally will be important too, as will planning and supervising casework, monitoring the effectiveness of our services and helping to promote them. Put simply, you’ll do all you can to ensure we provide an excellent quality service that meets the needs of those who need our help and that everyone has access to a safe and affordable home.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need experience of working with people facing exclusion and disadvantage and in a multi-disciplinary context with partners, community groups and other agencies. A good understanding of housing law is essential, while experience of debt advice, support services and delivery of advice in a community setting would be useful. The communication skills it takes to line manage others and promote effective working relationships, with external agencies, people with lived experience and internally across Shelter, are key. Last but not least, you must be proficient in the use of a range of IT tools to carry out your work, including case management systems, Microsoft applications, internet and email.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
The client requests no contact from agencies or media sales.
Salary: £37,181 per annum
Location: Homeworking
Contract: Permanent
Hours 37.5 per week
Closing date: Monday 8th April at 11:30pm
Are you a creative individual with an excellent eye for design, experience of working in a marketing or creative environment and have a strong track record of developing a brand or content for brands? Then join Shelter as a Brand Marketing Manager and you could soon be playing a vital role at the heart of our Marketing team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
This new team sits under our Audience Engagement and Planning sub-directorate, created in early 2023, the team is still taking shape making it an exciting opportunity to help us in this crucial function.
The role is part of a 5-person Strategic Comms Team that has a primary mandate is focused on delivering a full range of integrated strategic across Shelter to ensure we’re delivering high quality and highly strategic public engagement approaches. In doing so, we ensure that all the work we deliver is planned and informed by Shelter’s brand principles; audience insight and evidence of what works.
Our team’s daily work also includes providing advice, support and project leadership that help enable other Shelter teams to achieve the most effective work. Our goal? To dramatically increase the general public’s understanding of, and empathy with, people struggling with homelessness and unfit housing – and this is more vital than ever in the current climate.
About the role
It's an exciting time to be joining Shelter, and we’re looking for a proactive individual with exceptional stakeholder management skills. You’ll champion an insight-led approach and help us achieve our wider organisational goals.
As Shelter’s Brand Manager, you will act as brand guardian, acting as the first point of contact for any brand queries and working collaboratively with teams across the organisation in the development of both public and internal-facing communications, products, and projects. You will provide ongoing support for teams on how best to leverage the brand to drive maximum engagement, ensuring that all work is aligned to our brand and strategy and is informed by evidence and insight.
You will be instrumental in implementing the cross-organisational brand strategy, working closely alongside the Senior Brand Marketing Manager to develop and deliver training and inductions for internal teams, external agencies, and partners. Alongside this, you will proactively develop and implement ways of working and processes, as well as developing and distributing brand resources and assets, to ensure that teams are equipped to deliver work more efficiently and effectively.
About you
Well-versed in brand management, you will possess a clear understanding of the importance of strategy, knowledge of how to embed and maintain a brand, and how to ensure consistency across multiple channels, projects and products. Alongside your ability to confidently manage a diverse set of cross-organisational stakeholders and teams, you will be an impressive communicator, able to engage stakeholders through both verbal and written comms as well as via workshops and presentations. Strategically minded with a keen creative eye, you will have a proactive and solutions-focussed approach to your work, and be able to demonstrate project management skills alongside an understanding of the importance of insight and how it informs plans and activity.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement. Your supporting statement should include responses to the 'About You' points outlined in the job description. This should be no more than 2 pages in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Business Intelligence Developer
Position type: Full time, permanent, 37.5 hours per week
Responsible to: IT Business Analysis Manager
Direct reports: None
Location: Truro, Cornwall (hybrid – mixture of office and home working) or remote working (UK only) may be considered (with regular travel to Truro at least 4x per year).
About the Role
As a Business Intelligence (BI) Developer, you will collaborate with our Business Analyst (BA) Manager to design, develop, implement, document, and maintain robust data modelling and reporting solutions. Your role will involve hands-on work, including prototyping solutions, testing ideas, and collaborating with organisational colleagues. Working closely with our Data Manager and Data Technician, you will also contribute to our data warehousing solution and the development of data pipelines and be responsible for data preparation, modelling, and utilising DAX. You will also work closely with our fundraising Insight team, creating analytic solutions to support our fundraising efforts.
Who are we looking for?
We are seeking an individual who is passionate about data and analytics and possesses meticulous attention to detail. You should be driven to produce high-quality solutions. Excellent written and verbal communication skills and the ability to prioritise tasks and efficiently manage multiple responsibilities are essential. Furthermore, you should have experience with the following technologies and a solid understanding of querying, query optimisation, dimensional modelling design, and data visualisation techniques:
- BigQuery
- SQL
- Power BI
- DAX
- Google Analytics
What you will be doing in the role:
- Working with people across the organisation to understand their analytical requirements.
- Developing, testing, and implementing analytical solutions and data visualisations that empower teams to gain valuable insights from their data.
- Taking ownership of new and existing data models.
- Managing the lifecycle of data models and reporting solutions.
- Working with the BA Manager to define best practices and facilitate knowledge sharing for Power BI development, governance, and deployment across the organisation.
- Ensuring that development aligns with the overall BI strategy and adheres to best practices.
- Responding to incidents and change requests related to existing solutions via our AutoTask helpdesk solution.
- Updating and managing tickets appropriately and timely as the Service Desk Manager sets out, ensuring good communication and customer satisfaction.
- Composing technical and team documentation as required.
- Collaborating and demonstrating analytical solutions to the broader team before roll-out.
- Offering input and advice on processes and practices to improve the team's efficiency and effectiveness.
- Assisting with implementing new solutions, as necessary, with the Business Systems Transformation project.
- To undertake any other duties as requested by the IT management team per the scope and responsibilities of the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description – Programme Manager – FLEX and Food Intervention
Reporting to: Head of Food Alliances
Location: Field based with travel
Contract: Permanent
Hours: 35hrs
Salary: £35,245 - £37,100
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 9,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost-of-living crisis is driving millions into food insecurity. FareShare has a plan to help tackle the cost-of-living crisis using England’s surplus food.
We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Purpose: We are doers. We are a community. We change lives.
Our Values: Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
FareShare’s Food Team works with the UK food industry to rescue as much surplus food as possible. Our ability to build strong and meaningful partnerships with food businesses is central to our long-term strategy and our continued ability to support charities with much needed food. FareShare have ambitious food volume targets and must remain agile and innovative to continue to access and redistribute food.
As the Programme Manager – FLEX and Food Intervention you will be central to this ongoing agility; leading and delivering important projects which improve our flexibility and offer to the food industry. This role will be primarily delivering our Food Life Extension Project (FLEX).
The FLEX project is a pioneering UK project exploring ways to manage the inconsistency of surplus food supplies and to prevent gluts of produce going to waste.
THE PROBLEM - FareShare has always faced a challenge during UK harvest periods of being offered more of a particular food than our charities can possibly use in time, farmers and growers must estimate yields and with a fluctuating climate this can often lead to surplus.
THE SOLUTION - We are taking short life foods, particularly produce, and canning, freezing, juicing and cooking them turning them into long life sources of nutrition for our charities. We aim to increase the volume of accepted produce, expanding our year-round offering to communities and create a national store of food which can be drawn upon when fresh supplies are low.
The Julia and Hans Rausing Trust have supported this initiative with a generous donation over 3 years. Our ambition is to use this funding to build long term sustainable solutions for FareShare to accept these gluts of produce to ensure year-round support for communities. The project has been running small scale trials for the first phase, and we are seeking a dynamic and entrepreneurial individual to take this project into the next phase, delivering a significant step change in the volume of food rescued over the upcoming UK harvests.
You will work closely with Account Managers in the Food Team to ensure that projects align with wider partnership plans, whilst being understood and engaged with by all relevant stakeholders. Furthermore, for the FLEX project you will be central in our continued reporting to the Julia and Hans Rausing Trust on how their generous donation has helped save previously wasted food and supported communities.
Excellent organisational and project management skills are an essential part of this role; you will need to co-ordinate and lead several, often complex projects concurrently. You will need to ensure that all projects have clear timelines and measurables, and that any key risks are identified, communicated and mitigated. Timelines are particularly important with the fluctuating and short dated nature of the produce we seek to rescue.
We are looking for a dynamic and confident individual who can bring creativity and initiative to The Food team and project programmes to move from initial trial phase through the development of the governance and blueprint, and into embedded business as usual operations. This is an opportunity to play a key part in fundamentally changing the way the UK food industry manages and interacts with harder-to-reach surplus and gluts of produce whilst supporting millions of people in the process.
Main areas of responsibility
FLEX Project
Programme Strategy & Development
- Collaborate with FareShare's senior management to support in the development of a holistic strategy and operating model for the FLEX programme.
- Define clear targets, goals, and deliverables for the programme.
- Coordinate with internal and external stakeholders to effectively publicise the programme and expand the project network.
Partner Engagement & Onboarding
- Working closely with the account managers in the Food Team, particularly within Produce to actively identify and engage with new and existing FareShare partners to participate in FLEX.
- Work across Food, Network and Marketing teams to ensure that partner’s contributions via FLEX are appropriately celebrated and the programme has regular and relevant coverage in the media.
- Ensure that the funding partner is kept informed of progress and feed into the regular reporting structure with them.
Operational Management and Coordination
- Facilitate coordination of any further trials in previously untested areas of processing
- Ensure smooth and efficient operation of the FLEX programme
- Monitor and track programme performance against strategic KPIs.
- Ensure compliance with all regulatory and FareShare standards.
- Ensure any FLEX programmes are commercially viable and within budget
Food Team innovation -
- Think outside the box on new ways of approaching existing barriers and challenges; find ways to do things differently, creating a vision for new ways of working.
- Listen to and understand the requirements of food partners by working closely with account managers and suggest new trials and projects that can help FareShare deliver excellent partnerships.
- Work across a range of teams to ensure that projects are delivered successfully and are well documented, measured and monitored.
- Use excellent communication skills to consult and inform team members in an appropriate and timely way and be prepared to manage challenging conversations.
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Essential Criteria
- Extensive experience of delivering complex, collaborative projects
- Experience of setting up and running new service improvement and/or service development projects, involving a range of stakeholders
- Experience of managing and communicating change projects, working with key stakeholders and teams to build support and engagement
- Detail-oriented and analytical, with the ability sit across multiple projects at once and synthesise complex information for different audiences
- Excellent written/verbal communication skills with the ability to communicate credibly with senior internal stakeholder and external partners including through the creation of written decks/briefings
- Experience of collaborating across multiple teams and have strong prioritisation skills to align consensus around key goals and targets
- Quick to learn new processes and technologies particularly within manufacturing, and to build the working relationships required to deliver fast, sustainable results
Desirable Criteria
- Proven experience in project management, preferably in the food industry, manufacturing or related sector
- Project Management qualification e.g. Agile, Prince
- Excellent organisational, leadership, and communication skills with ability to line manage or mentor colleagues
Competencies and behaviours
- Commitment to FareShare’s mission and values and strategy
- Flexibility and ability to work well as part of a team and alone.
- A commitment to Equal Opportunities.
- Strong IT skills and knowledge of Microsoft Office.
- Able to present FareShare professionally and act as an ambassador
- Able to demonstrate respect for work colleagues and FareShare beneficiaries
- A positive and “can-do” attitude
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan