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Hays Specialist Recruitment
Wandsworth, London
£25000.00 - £28000.00 per annum
Harris Hill Charity Recruitment Specialists
£29,376 per year
Harris Hill Charity Recruitment Specialists
£33k per year
Page 3 of 14
Job description

Support Staff - Regulatory Body - 12 Months FTC - ASAP Start

Your new company
Join this large, independent regulatory body who work towards providing better support and care as peoples best interest is at the heart of everything this organisation does. After having implemented a new system to manage their quality assurance work, this company is looking for a highly motivated and solution focused individual to provide support across the quality assurance team.

Your new role
- Correspond to telephone and email requests in a professional manner
- Monitor and escalate incidents and service requests
- Redirect requests to relevant points of contact
- Prioritise service requests and be able to deal with based up on level of importance
- Act as a point of contact for stakeholder needs and requests
- Ensure incidents are being dealt with whilst maintaining a high level of customer service
- Monitor incidents which can not be resolved
- Update and maintain user information on internal database
- Constant communication with senior level stakeholders

What you'll need to succeed
You must be someone who has experience managing a high volume of support requests to a high standard and within a timely manner. You must have experience within service desk support. You must be able to demonstrate excellent customer service skills as peoples best interest is at the core of this organisation. You will need to be someone who is able to work through a high volume of emails, be able to comprehend it quickly and then be able to prioritise and allocate each request. You will need to have good time management as you will be working towards deadlines. You will need to be an excellent, confident communicator as you will be liaising with senior internal and external personnel. You must be IT literate and have experience using Microsoft Dynamics 365. You will need to be committed to this organisation and be able to comply to all policies. Ideally you will be someone who has worked a regulatory body before.

What you'll get in return
You will get the opportunity to build your experience within a large organisation who put peoples best interest at the heart of everything they do. Be a part of an organisation making a difference to the general public whilst earning a good salary and receiving a competitive benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

More about Hays Specialist Recruitment
Hays Specialist Recruitment

Whether you are looking for the right person or the right job, talk to a Hays expert first. Working with Hays gives you the reach and resources... Read more

Posted on: 18 September 2020
Closing date: 16 October 2020
Job ref: 3858084
Tags: Admin
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