Specialist Support Worker Jobs in Barnet, Greater London
We have an exciting opportunity for two Independent Domestic Violence Advocates (IDVAs) to join the team in London, working 37.5 hours a week. The role involves both face to face and virtual support in a hybrid model of working, you will work from home & Victim Support Office in Old Street.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance program & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the role:
This role is based in London with hybrid working options. As an Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Report to: Assistant Director Of Operations
Responsible for: Leading the specialist team
Main Purpose:
Working as a senior specialist practitioner you will be leading the Hope intensive support team which is a peripatetic team, who will be providing support, multiagency advocacy, case management support, guidance for support workers and clients in our refuges who are multiply disadvantaged and require intensive, well planned and implemented support to recover from the abuse they have experienced and to remain safe from further domestic abuse and to address the additional disadvantages they experience which put their wellbeing and that of their children at further risk. The role includes completing and overseeing the case management for refuge clients and families who are within the top 20% in terms of vulnerability. This could stem from a multiplicity of intersecting circumstances or being severely vulnerable in one specific area or a mixture of both, bringing expertise in supporting people with mental ill health and you will be a source of ad hoc professional advice for refuge practitioners delivering support to those with mental ill health within the remaining refuge caseload.
Key Responsibilities:
Corporate
1. To maintain and demonstrate a commitment to the Organisation’s vision and values and strategic aims and objectives.
2. To maintain high standards of professionalism and keep abreast of current legislation, standards, best practice and maintain a focus of continuous improvement.
3. To maintain knowledge of the Organisation’s operating environment.
Main Tasks
1. Ensure a complete and thorough family or individual needs assessment is in place for all clients.
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all relevant information from third party agencies that the client has consented for Safer Places to work and share information with are contacted
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That the information they provide is considered within any assessment
- That strong multidisciplinary working arrangements established with colleagues from those agencies.
2. Act as the Case-manager for the cohort of clients on the caseload and lead the support planning process working with the team supporting the client/ family which will include.
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Local refuge case holder who is responsible for the delivery of standard refuge support such as practical, emotional and safety and legal support around the domestic abuse they have experienced.
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Local Children and Young Peoples worker
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Other members of the specialist team
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Others able to contribute to the delivery of the support plan for the adult and any children. leveraging internal resources such as programs, legal advice, therapies and other activities and resources that can be delivered by third parties such as for example substance misuse support.
3. Ensure, the participation of all third-party agencies that should be involved in the case to safeguard a strong multidisciplinary working arrangement to support the family/individual.
4. Ensure that relationships are built with the adult and any children and work with the adult directly on a one-to-one basis by phone, in person or online
5. Apply a trauma informed approach to establishing and maintaining effective relationships with each client through an understanding of the prevalence and impact of trauma and the complex paths to healing and recovery.
6. Support the team and clients to assess their needs and aspirations, using a client centred, strengths-based approach in line with Safer Places values.
7. Ensure that in advance of weekly review meetings all practitioners and agencies that are working with the client have been invited to the meeting or to update the meeting.
8. Task and coordinate the work of the team for the following week and communicate to all involved including the senior practitioner or manager of the local case holder regarding the results of the review and actions for the next week.
9. Ensure clients are supported to make choices and access the services identified. This may involve advocating on behalf of your clients for their rights and needs to be met.
10. Ensure support is provided to clients and their children living in the accommodation in line with a structured plan that is driven by the risks posed to the client and the needs and preferences of the individual client, which is regularly reviewed with the client and line manager to ensure it reflects their current situation and priorities across the caseload, using mandated best practice tools.
11. Report on every case every week through a standard report to the Assistant Director and Director of operations identifying current issues and risks, progress made, next steps and the need for further support to enable the family to make progress against the goals the client has agreed within the plan such as escalation for more senior level advocacy with agencies, additional advocacy with agencies or commissioner involvement through the Director of operations to unlock barriers to progress e.g. .to ensure that a child is provided with a school place without delay, ensuring that a client does receive the mental health assessment required, or the debt management support required, in a timely manner and to ensure that all safeguarding responsibilities are being responded to by the relevant agencies without delay.
12. Ensure that the standard operating procedure for refuge services is followed at all times and that meticulous case-notes are maintained
13. Forge effective professional and close working relationships with colleagues within Safer Places and in third party agencies conducting yourself always in a professional manner.
14. Ensure accurate records are set up and maintained for all contacts and activities following appropriate legislation and policy.
15. Respond to crises, safeguarding issues, and complaints effectively.
16. Attend regular casework supervision session with your manager and team to discuss and reflect on client-related work.
17. Work closely with the Designated Safeguarding lead to ensure all measures are delivered in respect of clients and their children and that at all times you adhere strictly to Safer Places policies and procedures in respect of Safeguarding vulnerable adults and children.
18. To oversee staffing establishments to ensure they are consistent with the needs of service users and at safe and effective operational levels.
19. Responsible for the recruitment, selection and retention process for all staff and posts within the area
20. Responsible for annual employee appraisals, performance reviews and the professional development of staff.
21. To work flexibly within the shift pattern allocated by your line manager
General
1. The role holder will be expected to perform any other duties that may reasonably be asked of them.
2. To participate fully in the 24 / 7 onsite rota.
3. To act in a professional manner at all times, communicating effectively with colleagues and partners, building and sustaining effective and appropriate relationships at all times with clients, colleagues and partners and complying with Safer Places policies and procedures.
4. The role holder will be able to work within the Safeguarding arena following organisation policies and procedures, be able to Recognise; Respond to; Report and Record Safeguarding issues and understand and make quality Safeguarding Referrals.
5. Comply with data protection legislation, information sharing policy and procedures and all legislation connected to your work. Act in a manner which preserves the confidentiality of all stakeholders.
6. Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.
7. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
Experience:
- Managing complex casework including risk and needs assessment, safety and support planning, particularly with clients with multiple needs / disadvantages - Essential
- Working within a multi-agency and legislative framework - Essential
- Working with clients who have Mental Health - Essential
Skills and Knowledge:
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children
- Be able to form good working relationships with clients whilst working within professional boundaries
- Understand Safeguarding and child protection issues, and the legal responsibilities surrounding these issues
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Have computer literacy skills and have some experience of working with databases
- Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals
- Have strong crisis management skills and the ability to deal with stressful and difficult situations
Qualifications
- Hold a clinical qualification or demonstrate equivalent experience in the mental health field.
- Safeguarding Adults Level 2 and / or Safeguarding Children Level 2 or demonstrable equivalent experience and the ability and commitment to achieve qualification within 6 months of appointment
OTHER REQUIREMENTS
- Car driver with access to vehicle - Essential
- Subject to Enhanced DBS Check - Essential
- Ability to work outside the normal office hours working flexibly within the shift pattern allocated by the line manager - Essential
Benefits:
- Competitive salary
- 28 days annual leave plus public/bank holidays. Pro-rata for part-time employees
- Pension Scheme
- Occupational sick pay (on completion of probation)
- Access to Bupa Healthy Minds Support Service
Upon receiving an offer:
- All staff must complete a DBS disclosure due to the nature of our services. You will also be required to bring proof of ID.
- We are legally bound to check the eligibility of all candidates to work in the U.K.
- As you will be driving in the course of your duties we are also bound by law to make sure your vehicle is safe and road worthy. We must see your driving licence.
- We will require two satisfactory references, one of which should be from your most recent/current employer.
This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
We have a new service based in Lewisham, we are looking for a specialist to join the team as a Substance Misuse/Dual Diagnosis Worker. You will be based within our SLaM Independent Community Rehabilitation Service which runs 24 hours a day. It provides specialist enhanced rehabilitation support to adults typically aged between 18 and 65 who are diagnoses with severe and enduring mental health needs, who would benefit from an intensive rehabilitation and recovery-focused approach. We provide accommodation and support across two sites in Catford.
In this role, you will work as part of a multi-disciplinary team to achieve improved outcomes. You will deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills. You will work to the long term support needs of our residents and work towards facilitating improved outcomes.
Shift Pattern: This role is part time 22.5 hours per week which could range 09:00- 17:00 or 14:00 - 22:00
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!
ABOUT YOU
This role is perfect for someone who is driven to provide high quality, effective and person-centred support to others. We are passionate about what we do and welcome the same drive, values, and interest in performing in our field. We are looking for someone who has a trauma-informed approach in everything they do, who thrives when working as part of a team, be effective at communicating, and able to build long-term purposeful relationships.
Initiative, adaptability, and proactiveness will be essential in this role, being able to follow processes and policies and resolve any challenges face on.
If you are compassionate, supportive and empowering to others do keep reading!
OVERVIEW OF KEY RESPONSIBILITIES
- Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet resident/participant needs.
Include appropriate substance misuse interventions within support plans for those with co-occurring substance dependence and mental health need devising systematic plans for care; implementing this plan; coordinating the input of others and evaluating effectiveness. - Undertake joint holistic assessments and risk assessments with residents/participants to help determine service and support needs and identify where these can be met. Provide outcome-based support measured against goals, recovery, and achievements.
- Encourage residents/participants to identify and define their own goals and work towards being resilient and independent as possible, support with reducing reliance on clinical interventions and hospitalisations.
- Promote active involvement of those with substance dependency and dual diagnosis, assist residents/participants to identify their own strengths, personal interests and goals and support them to access and participate in activities of their choice.
- Undertake time-limited, SMART, and a range of evidence-based interventions such as 1-1’s, including harm minimisation, increasing awareness and motivation through stages of change and relapse prevention.
- Support in creating and maintaining a welcoming, psychologically informed home environment for residents/participants, ensuring a continuous focus on safety, health, and wellbeing.
- Positively promote and support connections with local communities and boroughs of SIG’s services and liaise with other teams to maintain and share knowledge and links to support people to access resources which include print, personal and digital.
- Develop community links and liaise regularly with a range of agencies and individuals across voluntary and third sector services in the community including but not limited to; drug and alcohol services, supported employment schemes, gyms and healthy living programmes, recovery colleges, and benefits and advice agencies.
- Act as a role model for staff of all disciplines and grades working with people with co-occurring mental health, alcohol and/or drug problems.
- Share knowledge and skills to help enhance awareness around dual diagnosis and best practice, challenges, and services available with other services of Social Interest Group.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
KEY CRITERIA
What we are looking for:
- Knowledge, understanding and experience of working with people of complex backgrounds. Ideally ex-offenders, those with enduring mental health, substance misuse and challenging behaviours
- Experience of assessing needs and strengths, and supporting people with dual diagnosis and complex needs
- Previous experience in a similar role, providing holistic assessments and support for people experiencing mental illness who use substances
- IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
- Able to recognise ill health and additional support and need for interventions
- Knowledge of the interactions between mental health problems and drug and alcohol use and the issues facing people trying to stabilise their situation
- Applied knowledge of the principles of risk assessment and risk management, particularly in relation to harm minimisation
- Ability to engage those who may be hard to reach, able to influence and negotiate positive outcomes with others
What we would like, but not essential:
- Experience in delivering training in motivational interviewing, Cognitive Behavioural Theory informed approaches and other relevant recovery models
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
WORKING FOR US
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Our Values
Ambition – Eager to succeed and to accomplish as much as possible for our people
Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential
Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff
Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
We are looking for a Support Worker to join our small and friendly Outreach Team which works across London to find and support women who are rough sleeping, vulnerably housed and facing other difficulties. We have a specialism in responding to sexual exploitation and prostitution. This work needs empathy, care and an understanding of the inequality, childhood trauma, racism and social exclusion that can lead to these complex problems.
Support Worker – Outreach Team (maternity cover)
Contract: Full-time, 5 days per week, 12 months fixed term contract (maternity cover arrangement)
Ideal start date: as soon as possible.
Salary: £30,232
Other benefits: Pension scheme (5% employer contribution); 25 days annual leave + bank holidays; the organisation aims to invest in all staff members’ development
Location: Main office located very close to King’s Cross station, but this outreach role sees the team member undertake shifts in locations all over London
Reports to: Outreach Team Leader
Line management responsibilities: None
Women at the Well aims above all else to be responsive to the needs of the women who use our service, and we believe the best way of doing this is by building a specialist team of committed workers who want to make a difference to the lives of other women. We are looking for team members with knowledge and understanding of how women affected by childhood trauma, social exclusion, racism, disability, poor health, and other disadvantages are more likely to be put at risk of sexual exploitation and prostitution. We value lived experience as well as paid work experience and qualifications.
We are interested to meet and employ those who can demonstrate empathy with the women we are here for, and who have the aptitude for this work, even if you do not have the usual levels of paid experience. If you have a strong commitment to this work and to our values, but are not sure that your profile fits in a ‘traditional’ way, please do consider making an application, or get in touch to discuss your background and we will try to advise you on what the job entails and whether you might be a good candidate.
Full details of the role, how to apply and how to get in touch are in the cover letter and job description which you can download from the recruitment page of our website.
Closing date: Tuesday 2 April, 12pm
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Internally the job title will be Recovery Worker.
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise, and passion of its staff to inspire individual recovery for the people they work with.
If this sounds like you, Richmond Fellowship’s West London Crisis Recovery House are recruiting for Recovery Workers to work on a 24/7 shift rota comprising both days and nights.
West London Crisis Recovery House is a Registered Care Home, working in a recovery model, and is situated 10 minutes’ walk from Ealing Broadway on the Central Line and Ealing North on the Piccadilly Line tube stations. The services are staffed 24/7 and offer support to our residents aged 18 and upwards.
The services apply a strength-based approach to help individuals maximise their health, wellbeing, and independence. As part of your role, you will be helping the people we work with to develop a personal support plan that will see them achieve their goals and aspirations.
Candidates with an understanding of mental health issues and/or lived experience would be welcomed. Most important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system. Full training will be provided.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent full time role requiring the post holder to work 37.5 hours per week.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence.
Closing date: 5th April 2024
What we’re looking for:
- Do you have an understanding of housing support needs and benefits?
- Are you able to communicate effectively with customers, staff and stakeholders?
- Can you demonstrate your commitment to equality and diversity and have a genuine desire to help people with support needs connect with their community?
- Are you able to work as part of a team and build and maintain effective and supportive relationships with peers and partners?
- Do you have experience of providing support either in a volunteering or professional role?
If so, this role is perfect for you! Here at Peabody, we have an opportunity for an Outreach Support Worker on a permanent basis at our Sundial Centre in East London.
A bit about the role:
As an Outreach Support Worker, you will provide a service where planned support and crisis intervention is delivered to vulnerable people with low, medium and high support needs living in independent accommodation with the aim of them maintaining their home. Some of the key results for the role include:
- Being responsible for the effective operation of the Support Service, in line with its policies and procedures, including encouraging a co-operative and supportive environment within the service
- Listening to customers’ views and developing new services to meet these needs
- Providing basic Welfare Benefits advice, assisting customers in claiming all benefit entitlements and assisting with accessing specialist support
- Provide information, support, guidance and training to customers with low, medium and high support needs to increase their independent living skills i.e. increasing and encouraging independence, budgeting, support in training and education, dealing with tenancy related issues, signposting to specialist agencies
- Assisting the customer to recognise times when they may require additional support and ensure they have the information required to access support.
This role will require an Enhanced DBS check. Please note this role requires you to cover out of hours on call duties on rotation with the rest of the team.
A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners.
Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits for working at Peabody:
- Up to 25 days’ annual holiday plus bank holidays
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal.
- 4 x Life Assurance
- Sleep in allowance (if applicable to the role)
- Competitive salaries that are benchmarked regularly against current market rates
- Professional development by access to "paid for" apprenticeship programs and qualifications
- Two additional paid volunteering days each year
- Family friendly policies
- Up to 10% pension contribution matched 1:1
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The Child and Family Specialist role is part of an exciting and innovative jointly commissioned service between London Borough of Harrow and NW London NHS and represent an exciting partnership with Anna Freud. The Early Intervention and Prevention Service is a community wellbeing team for children and families.
The Child and Family Specialist will work in partnership with schools, children and families to assess and respond to the psychological needs of children experiencing social, emotional, mental health or behavioural difficulties through undertaking assessments and providing interventions. The post-holder will also: provide specialist advice and support to school staff in the identification of mental health needs of children and accessing appropriate resources; and actively contribute to outcome monitoring and service improvement.
This is an exciting opportunity to join one of Anna Freud’s thriving Clinical Help offers in the Schools Division. The post-holder will offer a range of clinical activities to address mental health needs in children and young people, including assessment and direct individual and group work with young and parents/carers.
The post-holder will be supported through supervision and will deliver consultation, training, and workshops to non-mental health staff.
Location
Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours, either at Harrow Community sites (Cedars Children’s Centre, 127 Whittlesea Road, Harrow HA3 6ND) and occasionally at Anna Freud, 4-8 Rodney Street, London N1 9JH.
Contract duration
Permanent
Closing date for applications
Midday (12pm), Thursday 4 April 2024.
Notification of interview
Shortlisted applicants will be notified no later than Monday 8 April 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Thursday 11 April 2024
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as Senior Employment Specialist, we’ll make the best use of all your understanding, compassion, and commitment.
About us…
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more than 11,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
The area of Prevention supports vulnerable people by providing them with skills, housing advice, accommodation, and tenancy sustainment support. All the services within the area of prevention work to help people transition towards leading independent lives.
We are looking for a Senior Employment Specialist to join the Lambeth Individual Placement Support Service team.
As a Senior Employment Specialist, you will be responsible for:
- Providing exceptional support to people with mental health issues into suitable and sustainable employment.
- Assertively engaging with people from referral, into work and beyond for sustainment, offering comprehensive support in skills identification and practical guidance.
- Playing a crucial role in supporting sustained success for people and employers post-employment.
- Establishing relationships with key stakeholders in mental health teams, with employers and skills providers for effective referrals and successful outcomes whilst supporting senior managers to compile monthly and quarterly data for reporting submissions.
- Ensuring accurate data collection, recording and maintenance of an up-to-date case management system.
- Managing volunteers and support the induction process as and when required and attending regular meetings with Mental Health teams.
To succeed as a Senior Employment Specialist, you will have:
- Knowledge and experience of providing employment support to vulnerable people.
- Experience with communicating and building relationships with diverse stakeholders.
- To be able to empower and motivate people to help build confidence and resilience.
- To be organised, have good time-management skills, and be able to keep clear and up-to-date records.
- Experience of working independently.
- Excellent IT and administrative skills.
We are listed in the top 100 UK Best Workplaces 2022 in the UK. As part of a commitment to our employees we offer:
- Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
- Pension – we contribute 6.5% to your pension when you contribute 1.5%.
- Excellent development opportunities – career progression, regular supervision, and appraisals, and learning programmes to support your career with Thames Reach.
- Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
- Life assurance – four times your annual salary.
- Critical illness cover.
- Other benefits including interest free season ticket and cycle to work loans.
Closing date: 01/04/2024
Interview date: 16/04/2024
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
For further information please contact, Kushba Bibi (contact details on our website).
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
We're looking for a kind, compassionate and resilient Deputy Manager to join our Emlyn Gardens service in the London Borough of Hammersmith & Fulham.
£38,500.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
The Deputy Manager is responsible with the Service Manager for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for Safeguarding our customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment. This role deputises for the Service Manager when required.
The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with current legislation, contractual requirements financial regulations and Look Ahead Policy and Procedures. You will ensure that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff to effectively deliver person centred support to customers.
For more information, please visit our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
The right person for this role will:
Have extensive leadership and CRM experience
Will be familiar with PBS Framework/Capable Environments
Have the ability to motivate staff to deliver excellent services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical
Have excellent organisation skills and be able to work effectively under pressure
Thrive on change and enjoys dynamic diverse environments
Be respectful, articulate and sensitive in style of communication
Be motivated towards excellence and improvement of personal performance
Have the ability to cope positively with challenging and diverse behaviours
Enjoy social interaction and the company of others, joins in local activities to encourage customer involvement
Have good financial and business acumen
Be able to work as part of a team as well as being self motivated
What you'll bring:
Essential:
Minimum 3 years' experience of supporting vulnerable adults
GCSEs in English and Maths (grade A-C).
Health and Social Care qualification
Knowledge of Safeguarding and Mental Capacity processes
Experience of leading and managing a team
Possess excellent leadership skills with a positive, can do attitude
Ability to demonstrate positive personal authority and maintain proactive working relationships
Ability to create and maintain excellent working relationships with stakeholders
Demonstrable verbal and written communication skills
Experience of using Microsoft Outlook, Excel and Word
Desirable:
PBS qualification
NVQ Level 4 Diploma in Health and Social Care or equivalent qualification in Health and Social Care
Up to date knowledge of current social care legislation
Demonstrable experience of HR processes - Probation, Capability, Disciplinary.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Location: Haringey
Salary: Unqualified applicants, dependent on experience: £27582.75 – £29174.06 per annum, pro rata
Qualified applicants with Child Development, Youth & Community work, or other relevant Qualification at NVQ level 3 and Higher (i.e., Early Years and Education, Play Work, Children and Young People) £29174.06 - £31826.25 per annum, pro rata.
(Please note, successful candidates are usually appointed at bottom of relevant band)
Hours: Ful time - 37.5 hours per week – In Person
Contract: Fixed Term Contract until 31st March 2025
Closing Date: Friday 12th April 2024 at 12 noon
Interview Date: Tuesday 23rd April 2024
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Family Support Worker at Solace Women's Aid.
We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Solace provides safe refuge and move on accommodation to hundreds of women and children made homeless through domestic or sexual abuse. We run 22 refuges across London, including specialist refuge spaces for women with multiple needs. Of these, this role will involve working across three refuges in the borough of Haringey, in a dynamic and fast-paced environment.
About the Role
The primary role of a Family Support Worker is to provide effective, efficient, and supportive service to children and their mothers residing in refuge with Solace Women’s Aid. The staff member will lead on the development of a child and family-centred approach to work in the refuge. In so doing, they will:
- Develop and deliver a range of trauma-informed services to children and young people (0-17 years) and their mothers within the refuge and when they are resettled into the community.
- Ensure ongoing development of age-appropriate children’s activities.
- Ensure the completion of comprehensive assessments of family needs and risk of families, ensuring an integrated approach with children and adult services (internal and external)
- Promote ‘Integrated Working’ through internal and external mechanisms in partnership with colleagues and community partnerships.
- Coordinate the delivery of activities through session staff, volunteers, and student placements.
About You
The ideal candidate will have demonstrable experience of working with vulnerable children, young people, and/or families, as well as knowledge of the effects that domestic abuse can have on young people.
You will be familiar with Assessment, Action Planning, and Evaluation for families, with experience in maintaining records. You will also have the ability to work on your own initiative, as well as in partnership with other agencies or professionals, to promote family/child wellbeing
We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
Please send your CV and Supporting Statement outlining your interest in working for Solace via the recruitment portal and explain how you meet the criteria set out in the Job Profile Document.
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
Supporter Care & Stewardship Officer
Do you have a genuine interest in building and maintaining relationships? Are you keen to contribute to the delivery of effective supporter journeys and provide efficient and accurate income processing?
Your responsibilities will include acting as the first point of contact for supporters, taking donations by telephone and sending out thank you communications to donors.
Is this role for you?
Ideally, you will have experience of working in a supporter or customer care environment. Experience of working with a CRM database (preferably salesforce) to manage supporter or customer information. You will be friendly, confident and able to build relationships with a wide range of stakeholders.
You will have strong written and verbal communication skills with the ability to communicate effectively across a range of media.
- Full-time, permanent position
- Salary circa £34,000 per annum
- Hybrid working – Tuesday and Wednesday in the London office (EC1A)
Benefits:
- 27 days holiday plus 8 bank holidays
- Pension – 8% employer’s contribution
- Private healthcare insurance
- Employee assistance and wellbeing support programme
- Interest free travel season ticket loan
To find out more, please share your CV with me-
Closing date for applications: 3rd April 2024
Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
EMPLOYMENT SPECIALIST ROLE (multiple openings)
Twining Enterprise supports people across North & West London with mental health problems to find and sustain work, using the internationally recognized Individual Placement and Support (IPS) approach.
We are now looking to recruit a number of professional and self-motivated Employment Specialists to join our dynamic and high performing teams in Barnet or Haringey. You will provide an employment support service to help people suffering with a Serious Mental Illness (SMI) to gain and sustain paid employment.
You will need to blend heart and head in responding to unique client needs supporting them to achieve long-lasting outcomes as well as contributing to a thriving team and organisational culture.
In return we offer flexible working, career development opportunities, a generous holiday entitlement and competitive financial rewards. We are also strongly committed to equality of opportunity in employment and oppose all forms of unlawful or unfair discrimination.
PERSON SPECIFICATION
Essential Knowledge, Skills and Abilities we will shortlist you on.
We are also interested in transferable skills and experience which could support your attributes in these areas.
· Understanding and experience of the support needs of people with severe and enduring mental health problems in finding, returning to/retaining mainstream employment.
· Knowledge and experience of working in a health or social care setting.
· Able to present confidently to external stakeholders and partners at various levels.
· Experience working within a quality assured framework/standards and commitment to adhering to the IPS model of employment support/fidelity and employment retention (training will be provided).
· Experience of effective diary management, prioritising tasks and working to tight deadlines.
· Proven ability to work effectively and be accountable in an outcome-driven environment.
· Strong client needs assessment and action planning and competent in accurate record keeping and casework administration.
· Excellent computer skills including ability to utilise database and Microsoft packages.
· Excellent interpersonal and communication skills with clients (face to face, by telephone and in writing) and as part of a team.
· Ability to think creatively to provide solutions for clients and provide excellent local partnership work.
· Willingness to travel in designated Borough.
· Knowledge of and commitment to relevant policies, procedures, and standards e.g. Health & Safety, Confidentiality (Data Protection), Equality & Diversity and Sustainable Development, Equality Act 2010 and employment law.
Desirable Experience and Skills
· Experience working in an IPS or employment and disability service.
· Experience working in a mental health setting.
Attitudes
· Positive, professional, and self-motivated
· Dynamic personality, confident engaging with a range of stakeholders to promote the service.
· Strong belief in the value of employment in supporting good mental health.
· Empathetic and person centred.
· Committed to equality of opportunity and diversity.
· Open to feedback and proactive in addressing self-development.
· Proactive in managing one’s own health and wellbeing.
JOB PURPOSE
To inspire people with severe and enduring mental health conditions to progress and to gain and sustain paid employment and contribute to a thriving team and organisation.
The Employment Specialist (ES) role will work across and within the local Barnet or Haringey secondary care network. You will work to assist referred patients (clients) to find competitive and sustained employment. Around 25% of referrals will be to assist clients to remain in work if struggling, or return to work, if off sick.
Employment Specialists will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs with the required administration and compliance.
You will need to be comfortable supporting people who have experienced / are experiencing serious mental health challenges, as well as possibly other serious difficulties in their lives. Although you will receive full training and support, it’s important you are aware of the potential impact this may have on your own mental wellbeing.
Responsibilities and Duties
1. Engage a caseload of clients with serious mental health problems and establish trusting, collaborative relationships to support them into employment in line with contract targets and IPS fidelity.
2. Assess clients’ employment support needs; implementing and adjusting employment plans as necessary to support each client’s desired outcomes along IPS requirements.
3. Develop and deliver a range of practical services to meet clients’ needs including career guidance, job searching, CV preparation, interview skills, individual coping techniques or work coaching.
4. Build a constant flow of referrals to ensure a dynamic caseload.
5. Conduct weekly employer engagement activity in line with IPS Fidelity.
6. Understand the complex issues a client may face, recognise holistic support needs and work in conjunction with clinical staff.
7. Facilitate access to expert financial advice on welfare benefits and ‘access to work’ resources.
8. Provide support and reasonable adjustments if required, to employed clients to support them to stay and progress in work.
9. Regularly attend clinical team meetings to provide advice and information on employment and IPS.
10. Collaborate with community partners to raise awareness of employment and mental health issues and promote access to the service.
11. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring the IT database is up to date and paperwork compliant.
12. Update and maintain NHS database (RIO).
13. Receive regular supervision and training to meet individual, team and organization’s needs.
14. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
15. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, safeguarding and data protection.
16. Perform other tasks as required by your manager.
ABOUT TWINING ENTERPRISE
Who we are
Twining Enterprise exists to improve mental wellbeing by supporting people in and into work. Everything we do is aimed at helping people with mental health conditions gain access to the benefits work has to offer. Our tailored practical employment support doesn’t just help with work-related goals, it improves our clients’ wellbeing and lives.
We are one of London’s leading mental health employment charities. We provide life-changing support to 2,000 Londoners with mental health problems every year. Our clients regularly tell us that our support has helped them achieve progress they didn’t believe was possible.
How we work
Individual Placement & Support (IPS) is an internationally recognised and evidence-based supported employment intervention. IPS is regarded as the most effective and efficient way of helping people with mental health issues into competitive and sustainable employment.
Twining was the first non-NHS provider to be awarded Centre of Excellence status for its IPS service in Barnet.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Full time – working 37.5 hours per week
Salary: From £38,000
Department: Research & Programmes
Line managed by: Research & Programmes Manager
Responsible for line managing: n/a
Location: London (hybrid, at least 2 days in the office)
About GISF
The Global Interagency Security Forum strengthens NGO safety and security practices worldwide. We have more than 150 member INGOs and offices in London and Washington, DC.
GISF’s member-led structure makes us a trusted platform for collaboration, a driver of innovation in security risk management (SRM), and a repository of best practices. We also work closely with policymakers to enhance their understanding of SRM.
We strengthen NGO security practice worldwide by:
- Maintaining and building from our expertise in humanitarian security risk management
- Offering trusted platforms for coordination and knowledge sharing
- Driving innovation, capturing best practice, and improving SRM capabilities.
- Supporting policy-makers and the humanitarian system to increase their understanding of SRM and maximise access to people in need
For more information, visit: www.gisf.ngo
What we offer
- 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
- Office shutdown between Christmas and New Year
- Employer Pension contributions
- A focus on professional development, including access to overseas events, workshops, and training
Job Purpose:
The Senior Data and M&E Specialist is a new role at GISF, that will play a crucial role turning data into actionable insights.
They will lead the monitoring and evaluation of GISF’s various grants and contracts, in addition to putting in place a framework to better assess GISF’s overall impact on global NGO safety and security approaches. The successful candidate will develop, rollout and implement an organisation-wide Monitoring, Evaluation and Learning (MEL) system to complement GISF’s continuing growth. Much of GISF’s work seeks to improve knowledge, attitudes and practices in the NGO sector, providing a unique and interesting challenge to the right candidate.
On a strategic level, this role will be key in enabling data-driven decision by GISF and our membership. GISF’s position at the centre of a network of more than 150 INGOs and the wider NGO community gives us access to a wide range of data. The Senior Data and M&E Specialist will create systems to capture that data, structure it for analysis and make it accessible to NGOs to support operational decision-making.
The Senior Data and M&E Specialist will play an active role informing GISF’s products and services, such as our research pipeline, resource-development and coordination services, by providing insights from the data.
The sensitive nature of the data means the candidate must be highly principled, and able to work with the wider team to implement robust data-protection measures.
Key Responsibilities
1. Strengthen GISF’s programmatic data collation and analysis
Work collaboratively with GISF staff and partners to roll-out a new framework for data collection that emphasises collaboration and efficiency across GISF functions, and demonstrates GISF’s impact.
Develop standardised data collection protocols to ensure consistency, accuracy and rigour across GISF functions.
Support and guide GISF staff to collate, analyse, and document research, events and programmatic data.
Conduct frequent data cleaning, interpretation and storage of data in line with GISF’s ethical standards.
2. Grant and Project Management Support
Lead the MEL activities of GISF’s grants and contracts, from inception to completion.
Support the roll out of monitoring and reporting templates, tools and workflows for USAID grants.
Provide monitoring and impact data for donor reporting.
Work collaboratively with GISF staff in the preparation of funding proposals by providing input and guidance on appropriate MEL frameworks.
Provide other monitoring and evaluation support to programmes as requested and needed.
3. Research, Learning and Membership Data Management
Conduct research to identify, document and test good practices and alternative/locally-led approaches to assess the impact of SRM in humanitarian programming.
Create a Membership Data Collection Policy, ensuring relevant and accurate information is gathered to improve services to NGOs.
Coordinate the development of an annual tool to measure member satisfaction and gather members’ thematic priorities for the coming year.
Work with relevant colleagues to develop a process for collecting and storing open-source SRM sector data.
In collaboration with the Technical SRM and Coordination Lead, develop and implement a tool for NGOs to benchmark their safety and security capacities.
Support the organisation and facilitation of partner/membership learning exchanges on MEL (remote and/or in person)
Work with the Research team to strengthen the evidence base of GISF’s impact.
4. Internal Relations and Communications
Support staff to shift mindsets and attitudes from traditional, extractive MEL approaches and towards more ethical and responsible solutions to measuring impact.
Collaborate with Communications staff to input into regular reports on our work, including external-facing learning and impact reports (e.g. Annual Report).
Work collaboratively with colleagues across the organisation to help in the delivery of GISF’s strategy and annual plans.
5. External Representation
Undertake networking and information sharing to support effective MEL practice within NGO SRM operations
Build relationships to share and access relevant data-sets.
Represent GISF at external meetings and events
Liaise with consultants hired by GISF and provide administrative support where needed.
Other relevant tasks as directed
Person Specification
Essential Skills/Experience
Relevant post-graduate degree; or equivalent work experience.
Minimum of two years in a data analysis or MEL/MEAL related role.
Demonstrable experience in strengthening monitoring and evaluation systems.
Excellent analytical skills, with experience of understanding and processing qualitative and quantitative data.
Adept at data visualisation in support of decision-making.
Excellent data and information management skills with proficiency in MS office packages.
Strong results orientation, with the ability to challenge existing mindsets.
Ability to present complex information in a succinct and compelling manner.
Understanding and knowledge of ethical data collection.
Fluency in spoken and written English.
Desirable
Understanding and application of statistical software.
Knowledge and experience of MEL for participatory programmes.
Knowledge and/or experience of SRM practice.
Ability to work in French or Arabic would be an advantage.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you passionate about the rights of refugees and migrant's? We need an experienced advice worker to provide effective and efficient welfare benefit, education & employment and housing casework to refugees and migrants.
Key responsibilities include:
-
Advocating on behalf of clients and making referrals to specialist agencies where necessary.
-
Providing advice to clients on a range of issues including welfare benefits, housing and education.
-
Maintaining good practice & adhering to Advice Quality Mark standards.
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Participating in supervision of volunteer advice workers.
-
Monitoring all aspects of work and reporting to funders.
-
Maintaining a clear filing system, detailed records of all activities and respecting confidentiality of clients (Data Protection Act, GDPR) .
-
Keeping accurate records using case management software.
Successful candidates will have an up-to-date knowledge of welfare benefits rights and housing benefits legislation. You should have 2-3 years experience of providing welfare benefits and housing advice and be level 1 OISC trained.
Please apply sending your CV and cover letter. If you require any adjustments please do not hesitate to let us know.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
EMPLOYMENT SPECIALIST ROLES (multiple openings)
Twining Enterprise supports people across North & West London with mental health problems to find and sustain work, using the internationally recognized Individual Placement and Support (IPS) approach.
We are now looking to recruit a number of professional and self-motivated Employment Specialists to join our dynamic and high performing teams in Barnet, Brent, Ealing, Harrow, Hounslow, Hillingdon, Hammersmith & Fulham or Haringey. You will provide an employment support service to help people with mental health conditions gain and sustain paid employment.
In return we offer flexible working, career development opportunities, a generous holiday entitlement and competitive financial rewards. We are also strongly committed to equality of opportunity in employment and oppose all forms of unlawful or unfair discrimination.
JOB PURPOSE
To inspire people with mental health conditions to progress, and to gain and sustain paid employment. Some Employment Specialists will support clients with common mental health conditions (e.g. anxiety, depression), whilst others will support clients with severe and enduring mental illness (e.g. schizophrenia, bipolar, personality disorders).
Depending on what clients are right for you to work with, you will either work across the local NHS primary or secondary care network alongside NHS clinicians to secure client referrals.
To work with clients with more serious mental illness, you will need to be comfortable supporting people who have experienced / are experiencing serious mental health challenges, as well as possibly other serious difficulties in their lives. Although you will receive full training and support, it’s important you are aware of the potential impact this may have on your own mental wellbeing.
All Employment Specialists will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs with the required administration and compliance.
Responsibilities and Duties
1. Engage a caseload of clients with mental health problems and establish trusting, collaborative relationships to support them into employment in line with contract targets and IPS fidelity.
2. Assess clients’ employment support needs; implementing and adjusting employment plans as necessary to support each client’s desired outcomes along IPS requirements.
3. Develop and deliver a range of practical services to meet clients’ needs including career guidance, job searching, CV preparation, interview skills, individual coping techniques or work coaching.
4. Build a constant flow of referrals to ensure a dynamic caseload.
5. Conduct weekly employer engagement activity in line with IPS Fidelity.
6. Understand the complex issues a client may face, recognise holistic support needs and work in conjunction with clinical staff.
7. Facilitate access to expert financial advice on welfare benefits and ‘access to work’ resources.
8. Provide support and reasonable adjustments if required, to employed clients to support them to stay and progress in work.
9. As requested, attend clinical team meetings to provide advice and information on employment and IPS.
10. Collaborate with community partners to raise awareness of employment and mental health issues and promote access to the service.
11. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring the IT database is up to date and paperwork compliant.
12. Update and maintain NHS database (IAPTus).
13. Receive regular supervision and training to meet individual, team and organization’s needs.
14. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
15. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, safeguarding and data protection.
16. Perform other tasks as required by your manager.
PERSON SPECIFICATION
Essential Knowledge, Skills and Abilities we will shortlist you on.
We are also interested in transferable skills and experience which could support your attributes in these areas.
· Understanding and experience of the support needs of people with mental health conditions in finding, returning to/retaining mainstream employment.
· Knowledge and experience of working in a health or social care setting.
· Able to present confidently to external stakeholders and partners at various levels.
· Experience working within a quality assured framework/standards and commitment to adhering to the IPS model of employment support/fidelity and employment retention (training will be provided).
· Experience of effective diary management, prioritising tasks and working to tight deadlines.
· Proven ability to work effectively and be accountable in an outcome-driven environment.
· Strong client needs assessment and action planning and competent in accurate record keeping and casework administration.
· Excellent computer skills including ability to utilise database and Microsoft packages.
· Excellent interpersonal and communication skills with clients (face to face, by telephone and in writing) and as part of a team.
· Ability to think creatively to provide solutions for clients and provide excellent local partnership work.
· Willingness to travel in designated London Borough.
· Knowledge of and commitment to relevant policies, procedures, and standards e.g. Health & Safety, Confidentiality (Data Protection), Equality & Diversity and Sustainable Development, Equality Act 2010 and employment law.
Desirable Experience and Skills
· Experience working in an IPS or employment and disability service.
· Experience working in a mental health setting.
Attitudes
· Positive, professional, and self-motivated
· Dynamic personality, confident engaging with a range of stakeholders to promote the service.
· Strong belief in the value of employment in supporting good mental health.
· Empathetic and person centred.
· Committed to equality of opportunity and diversity.
· Open to feedback and proactive in addressing self-development.
· Proactive in managing one’s own health and wellbeing.
ABOUT TWINING ENTERPRISE
Who we are
Twining Enterprise exists to improve mental wellbeing by supporting people in and into work. Everything we do is aimed at helping people with mental health conditions gain access to the benefits work has to offer. Our tailored practical employment support doesn’t just help with work-related goals, it improves our clients’ wellbeing and lives.
We are one of London’s leading mental health employment charities. We provide life-changing support to 2,000 Londoners with mental health problems every year. Our clients regularly tell us that our support has helped them achieve progress they didn’t believe was possible.
How we work
Individual Placement & Support (IPS) is an internationally recognised and evidence-based supported employment intervention. IPS is regarded as the most effective and efficient way of helping people with mental health issues into competitive and sustainable employment.
Twining was the first non-NHS provider to be awarded Centre of Excellence status for its IPS service in Barnet.
The client requests no contact from agencies or media sales.