219 Supporter data manager jobs near Holborn, Greater London

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Top job
ActionAid
Farringdon 0.69 miles
From £36,685 per annum
Samaritans
Epsom, Surrey 14.07 miles
£28,000 - £38,000 per year
Understanding Recruitment Ltd
London 1.87 miles
£32,000.00 - £35,000.00 per year
Barnet Mencap
Finchley 6.61 miles
£20,435 per year
Do you want to support adults with moderate learning disabilities without working anti-social shifts?
Spark Inside
London 0.73 miles
£30,000 - £35,000 per year
The Policy and Campaigns Manager will influence policy to enable coaching in prisons to be seen as an effective rehabilitation intervention.
Pro-Marketing
London 1.1 miles
£35000.00 - £42000.00 per annum + competitive benefits package
Pro-Recruitment Group Ltd
London 1.1 miles
£38000.00 - £42000.00 per annum + competitive benefits package
Turn2us
W6, London 4.79 miles
£45,000 per year
Turn2us is hiring a Response Programme Manager for 12 months to respond to people's financial needs as a result of Covid 19.
Al-Khair Foundation
Croydon 9.62 miles
Negotiable, dependent on experience
Join us and deliver excellent marketing and communications activity across brand, content, digital and media.
Look Ahead Care Support and Housing
Haringey, London 5.32 miles
Up to £32000 per annum
Page 1 of 15
City of London, London 1.32 miles
£21470 - £23855 per annum
Permanent
Job description

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview Date: Wednesday 25 March and Thursday 26 March 2020

Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan (on completion of your probation period)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As the Supporter Care Advisor you would be responsible for:

  • Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter
  • Providing excellent customer service by putting the supporter at the heart of everything we do
  • Capture data and feedback accurately to help identify trends and new ways of working
  • Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.
  • Providing first line Advocacy support

This is a great opportunity joining a vibrant and lively team working together to provide a fantastic service for those living with and affected by diabetes. The role provides a fantastic insight into Supporter Care with a strong training programme and opportunities to develop.

Ideal Candidate

We are looking for someone with:

  • Excellent communication and customer service skills
  • Strong written communication skills with the ability to personalise responses
  • Problem Solving, identifying issues
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More about Diabetes UK
About
Diabetes UK

Diabetes UK is the charity leading the fight against the most devastating and fastest growing health crisis of our time, creating a world where... Read more

Posted on: 22 May 2020
Closing date: 05 June 2020
Job ref: diabetesuk/TP/21/430
Tags: Operations
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