Supporter database manager jobs near Islington, Greater London

Working Well is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health, learning disabilities and/or complex issues through training and employment.  

We are recruiting a full-time Employment Support Worker for our supported employment team in the Royal Borough of Kingston upon Thames. This role is on a 6 month contract, but may be converted to permanent. The post holder will carry a caseload of clients who may have one or more support needs including: 

· Learning Disabilities 

· Autism

· Mental Health 

The focus of the role is to support clients to achieve their employment goals, engaging with employers and training providers to secure vocational outcomes in line with client preferences. 

Experience of employment support is not essential, it is more important that you share our commitment to supporting people to find the right job for them. Experience working with individuals affected by learning disabilites and autism would be beneficial. The successful candidate must be comfortable in approaching employers, persuading them to use our service, and working with them to recruit our clients to fill vacancies and sustain employment. 

You will work closely with referring teams, providing a coordinated approach that always remains client led.  You will also be in working to targets whilst maintaining a high-quality service.

We are operating a hybrid working model in our Kingston team, with a combination of working from home and in the community. 

Please click apply to send your CV and cover letter (please add the cover form to the end of your CV when uploading, applications without a cover form will not be considered).

Candidates need to clearly outline how they meet the person specification points in the personal statement embedded in the cover form.

Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary.  30 days annual leave plus paid public holidays. 

Working Well Trust is an equal opportunities and confident about disabilities employer (two ticks).

We will book in telephone interviews with candidates who are selected to progress to the next stage as and when applications are submitted.

We may close this advert early if we recieve a high volume of applications, this may also apply to the interview date.

Closing date: Wednesday 24th August 2022

Proposed face to face interview date: Thursday 1st September 2022

This is a new role in the Hospice, brought in to ensure we are continuing to build and grow on the work we already do, putting our supporters at the heart of everything we do in the fundraising team.

You will be our supporters champion, constantly asking and reviewing what we do and how we work from the supporter's point of view, and ensuring that however someone chooses to give, they are given a consistent and high-level experience, and are communicated with in future in a way that inspires them to give in a multitude of ways.

You will be managing the supporter care team (6 direct line reports) who’s roles are divided between data entry and efficient processing and direct supporter contact and you will be responsible for the line management and development of your team.

We’re looking for someone who has a unique blend of skills, being able to review processes and ways of working to find more efficient ways of doing things, coupled with being person-centric and able to provide very high levels of supporter care and communication.

Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be undertaken as part of our pre-employment screening for the successful candidate.

About us 

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Now is an exciting time to join the Supporter Data team at Crisis, we have two fixed term posts to fill through staff departures and additional resource requirements due to development projects and the hunger to improve supporter journeys across the organisation.  We are currently implementing FastStats to be used as our selections tool and we are in the process of improving the selections request process across Crisis by creating a single request portal in JIRA to improve resource/planning visibility and processes.  Additionally, we are involved in the procurement of a new CRM to replace our current platform which will provide a lot more development opportunities as this project unfolds.

Contract: Fixed term until June 2023

Location: Office is based in London, working from home is an option in line with Crisis’ homeworking policy - minimum of one day a week in the office

​​​​​​​About the role

As Supporter Data Executive, you will be responsible for providing data selections, large and small for a range of communications requested across the fundraising department through various channels and work alongside all the stakeholders within each project to get a fuller understanding of the whole process.

You will support our coordinators in keeping the CRM updated with any amendments identified through the data selection process and keeping process documentation updated to help share knowledge between the team.

About you

To be successful in this role you will have/be –

1. Marketing selections experience: You need to have worked on selections for marketing purposes and have experience of using Raisers Edge 7 and desirably FastStats, although not required as training will be given. 
2. An excellent communicator and relationship builder: You are confident in building strong working relationships with internal and external stakeholders to help explain data requirements and processes.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 21st August (at 23:59)

Interviews will be held on 30th and 31st August

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.

The Royal Air Force Benevolent Fund is the leading welfare charity supporting current and former members of the RAF, their partners and families, providing practical, emotional and financial support, whenever they need us. 

This is a new and vital role in the dynamic fundraising team based in London. It has been created to support the new fundraising strategy object to double the number of supporters the Fund has. The postholder will have an opportunity to make a significant contribution to the Fund’s long-term income. 

You will work as part of the Individual Giving team and maximise fundraising income and supporter relationships generated through both offline and digital activity. The postholder will take the lead on scoping, proposing and implementing multi-channel supporter recruitment campaigns with the right message to the right people at the right time.

You will have proven experience in managing supporter recruitment campaigns across a broad number of channels as well as setting and managing budgets and meeting KPIs. With experience of fundraising databases, creating supporter journeys and briefing and working with external agencies.

You will also have excellent communication and interpersonal skills and show initiative, flair and enthusiasm for the work of the RAF Benevolent Fund.

A detailed job profile is available below and on the Fund’s website. For an informal discussion about the role please contact Zara Lewis, Direct Marketing Manager.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and how you meet the person specification to Elizabeth Haigh, HR Advisor, RAF Benevolent Fund, 67 Portland Place, London W1B 1AR or email.

The closing date for applications is Wednesday 17th August at 5.00pm. Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 10810090).

Database and Supporter Care Manager
International Medical Charity
£43-48,000
Hybrid, 2 days/week in Islington office

This incredible team working for medical rights in international marginalised communities is seeking a Supporter Care and Database Manager to take responsibility of the Raiser's Edge database and lead on the migration to Salesforce as well as manage two juniors and lead on all aspects of supporter care and database best practice.
You'll need to be pro active but willing to learn, have lots of enthusiasm but you don't have to know everything immediately! You will have full ownership of your role, sitting in the 10 strong Fundraising team. There is a lot of scope for progression and learning as the charity expands and grows, it also wants each team member to develop their career as they wish.

Database Management and Development
* The management, development and operation of the charity's fundraising database.
* Developing and documenting processes and procedures as part of a regular review and improvement of data usage.
* Training, coaching and monitoring performance of all database users.
* Developing efficient processes to capture and record data considering the needs of the end user.
* Managing the Direct Debit claim and the import of regular giving donations including Standing Orders and Payroll Giving.
* Proactively support the Finance team with regular income reconciliations.
* Ensuring all donors are thanked according to internal guidelines.
* Liaising with teams to add insight to their understanding of MAP's data & how it
can be used.
* Manage the selection of supporter records for communications, taking into account supporter preferences, target audiences and legal requirements.
* Creating selections, segmentations, imports, exports and reports and supporting other teams to carry them out where appropriate.
* Ensuring Gift Aid is claimed in compliance with the latest legislative requirements.
* Managing key relationships with external suppliers, including the response handling agencies.
* Playing a key role as a team player in a small charity, willing to communicate with donors or take on ad-hoc tasks when necessary.
Other responsibilities
* To support statistical and other analysis by the marketing team to assist in planning and budgeting
* To support the fundraising team in the development models of donor behaviour to guide strategic management of the donor base for fundraising
* Develop and maintain appropriate fundraising performance reports, liaising with finance and fundraising as appropriate.
* Prepare and manage budget plans providing regular reports, performance analysis and recommendations to minimise costs while keeping within budget.
* Any other duties as required by the senior manager and commensurate with the post.

There are travel opportunities as every team member is encouraged to visit the project work in areas such as Gaza. Everyone is very passionate about the cause and you will see the direct benefits of your hard work as part of this small, highly effective and outstanding organisation.

If you are interested in finding out more, please send your CV to [email protected]

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for a Supporter Care Manager to join our Engagement Division as part of our Supporter Operations Team.

Title: Supporter Care Manager

Salary: £38,000 - 42,000 per annum (inclusive of London weighting)

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid between home and head office in Hampstead, London

As Supporter Care Manager you will manage our Supporter Care function within our Supporter Operations Team, which is a core part of our Engagement Division. You will play an active role in the leadership of the Supporter Operations Team which enables us to raise more funds and recruit more lifesavers to our donor register. You will have good communication, time and team management skills, which will allow you to effectively coordinate, build and strengthen relationships with key teams across the division and organisation.

As Supporter Care Manager you will lead a small team to provide exceptional customer care to the people who make our work possible. You will ensure the smooth running of critical processes such as income processing, reconciliation with finance systems, Gift Aid claims, thanking supporters for their donations, handling supporter enquiries, and working with agencies to handle responses to our campaigns. You will have proven experience of leading customer service teams in the delivery of supporter care in the not for profit sector, making use of CRM systems, and you will have a good understanding of important regulatory requirements such as Gift Aid, Data Protection, PCI compliance, and the Code of Fundraising Practice.

You will also play a critical role in ensuring the efficiency of the team, taking responsibility for and driving forward projects to support improvements in key areas of work including Gift Aid processing, income processing, reconciliation, and bringing together supporter facing teams to ensure consistency of approach in how we deliver supporter care across the division.

Please check out the job description (attached here and on our website when you click to apply), as well as our FAQs & Additional Info page to read about our benefits, values and recruitment policy.

Release your remarkable, join our team and give someone a chance of life.

Anthony Nolan is committed to equal opportunities & a living wage accredited employer

All applicants must be able to demonstrate the right to work in the UK.

RoadPeace has an exciting opportunity for a compassionate individual to join our organisation and make a significant difference to our charity and to the lives of the road crash victims we support. We are seeking a highly organised, efficient, and compassionate individual with excellent administrative and IT skills and good interpersonal skills to work with our Director of Operations in supporting our members, supporters and donors.

JOB TITLE: Supporter Care Administrator

SALARY: C£22,000 + Benefits

CONTRACT: Fixed term contract, 12 months

LOCATION: London (Office based)

REPORTING TO: Supporter Care Manager

INTERNAL BANDING: Band F

Main purpose of position

To support Children with Cancer UK (the Charity) with excellent supporter care, effective data entry, batching, banking and thanking donations and also provide administration for team enquiries.  The majority of the role will be to process supporter queries and donations accurately and quickly. We are currently in the process of upgrading from Raiser’s Edge to Salesforce so this is an exciting time to join the team.

Background information

Children with Cancer UK is the leading national children’s charity dedicated to the fight against childhood cancer. Our aims are to determine the causes, find cures, improve treatments and provide care for children with cancer.

Our work started with a promise

We were founded in 1988 following the death of 14-year old Paul O’Gorman to leukaemia and, just nine months later, his sister Jean, also to cancer. Before his death Paul’s parents promised to help other children with leukaemia and, today, we fund life-saving research into childhood leukaemia as well as all other forms of other childhood cancers.

• We fund life-saving research to improve our understanding of childhood cancer and to find safer, more effective treatments for all young patients.

• We fund innovative welfare projects to help children and families in their fight against childhood cancer.

• We campaign and raise awareness of childhood cancer, to protect more children and give more young cancer patients a brighter future.

We’re working with an excellent hospice charity who are looking for a Supporter Care Manager to join their team. You’ll develop and implement a strategy to ensure their supporters have a positive and memorable experience when interacting with the charity. You’ll ensure all income and data is recorded in compliance with GDPR, whilst also providing the fundraising team with reliable supporter data to maximise income opportunities.

You’ll lead on the creation and implementation of supporter journeys, including regular giving, cross-selling and retention, aiming to increase engagement and drive long-term relationships. You’ll have overall responsibility for storing and processing Gift Aid claims and ensuring the charity is compliant with HMRC, whilst developing strategies to increase Gift Aid income. You’ll work with their Donorfy database, ensuring staff are using it effectively and providing an excellent supporter service overall.

You will need:

• Experience dealing with complex supporter queries
• Extensive knowledge of CRM databases
• Experience of developing and delivering compelling supporter journeys
• Ability to build, manage and develop relationships with internal and external stakeholders

If you would like to have an informal discussion, please call Chloe or James on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

This is a key role in our team, with overall responsibility for our Donorflex Database. We are looking for someone to provide well-thought out solutions to ensure income is processed in an accurate and timely manner, donors are thanked appropriately, and that information is available to enable team members to segment audiences and target donors effectively. 

The Database and Supporter Care Manager will be the key point of contact between the finance and fundraising teams on all areas of data and income processing. You will also take the lead on providing expert customer care, making sure all our communications with supporters is of a high standard. You will act as the guardian of St Luke’s Hospice’s fundraising supporter database and its processes, to ensure the highest level of data integrity and data support, both internally and for all our external supporters.

We’re working with a wonderful health charity who are looking for a Supporter Experience Officer to join their team on a 12 month FTC. You’ll provide exceptional supporter care to their supporters, dealing with queries and complaints as well as processing fundraising income across all income streams. You’ll respond to enquiries via phone, email and letter and ensure you’re handling these in a timely manner, maximising opportunities to thank donors and enhance supporter experience.

You’ll process supporter data accurately and efficiently into their database, in line with GDPR requirements. You’ll process both offline and online donations, ensuring all information (e.g. gift aid, addresses, mailing requests etc) is processed correctly. You’ll manage your time effectively, prioritising tasks where required and be proactive when it comes to improving supporter care processes.

You will need:

• Ability to work at pace and manage complex tasks
• Experience of processing fundraising income and maintaining data
• Good understanding of Gift Aid, fundraising regulations and GDPR
• The ability to handle challenging enquiries/complaints

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.

If enough applications are received the charity reserve the right to end the application period sooner.

Contract Type: Fixed Term
Location: Home Worker (England, Wales and NI)
Salary: £23,384 - £24,328 per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 35 per week

Closing Date: 26 August 2022
Interview Date: TBC (via Zoom or Teams)

Contract: This is a fixed term/secondment opportunity for 12 months

Please note, the deadline for submitting applications for this vacancy is 23:59pm on the closing date.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Us:

Who we are

Alzheimer’s Society are a vital source of support and a powerful force for change for everyone affected by dementia. We will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

What we do

We support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.
No matter whoever you are, whatever you’re going through, you can turn to Alzheimer’s Society/us for expert support through practical advice, emotional support, and guidance for the best next step
We join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that’ll improve the lives of people affected by dementia, now and in the future

How we do it

We’re the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia

About the role

We have a new and rewarding opportunity for a Supporter Engagement Coordinator to join our Fundraising division.

The role is varied and exciting, with a core focus on putting the supporter at the heart of everything we do here at Alzheimer’s Society. We support the Regional Engagement team with governance of certain processes that enable them to work effectively and offer the best supporter experience.

The role requires a high level of organisation with multiple supporter channels being the focus of your role daily. We use a central CRM system and additional reporting methods which you will be completing to a high level.

The role is the gateway into the wider Regional Engagement team, triaging all community led supporters from fundraising through to dementia friends and events. We focus on quality, delivering an unrivalled journey for our supporters which we constantly look to improve and develop. The successful candidate will help drive this development through excellence and passion.

About you

Ideally you will:

- Be able to demonstrate a high level of supporter centric focus and experience,
- Attention to stewarding our supporters with their specified Fundraising journeys.
- Ability to work working remotely
- Confidence to work as a team and to set deadlines.
- Excellent IT skills including MS Excel, MS Word, MS Outlook and MS PowerPoint
- Experience of managing and working with fundraising database systems (full training provided).
- Have a passion for supporter care and stewardship (desirable)
- Ability to multiple tasks through your day with an eye for details and accuracy.

You may have experience of the following: Fundraising Administrator, Supporter Engagement, Sales Support, Sales Administration, Project Support Project Coordinator, Telemarketing, Fundraising Officer, Fundraising Assistant, Fundraising Executive, Fundraiser, Membership Services, Charity, Charities, Third Sector, NFP, Not for Profit etc.

Ref: 135 574

Are you passionate about supporting and transforming the lives of people who are experiencing homelessness?

About the role

We are looking for people to join our team in London/North Camden as Support Worker (known internally as a Project Worker). In these vital role you will:

• Work together with clients to identify their personal aims and ambitions and support them towards achieving them.
• Provide practical and personal support to clients in an approachable, caring and person centred way. 
• Work as part of a dedicated team in the accommodation setting to provide a high quality, positive and safe service to clients.
• Keep up to date administrative records relating to client work, housing management and health and safety.
• Work on the weekly shift rota that includes 9am to 5pm shifts as well as some weekends.

What we’re looking for

To succeed in these highly rewarding role you will:

• Have an understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
• Have experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
• Have a sound understanding of the support needs of people with low incomes, including rent payments/arrears and professional boundary issues.
• Possess good interpersonal and listening skills, in order to be able to establish an effective working relationship with clients and an eagerness to learn and work with clients in a holistic and person-centred approach.

Above all we are looking for inspirational, committed individuals who will be committed to our Recovery Ethos, and has a genuine desire to support people to transform their lives.

How to apply

Please start your online application form by clicking the ‘Apply Now’ Button on the advert page.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 23rd August 2022

Interview and assessments on: 5th September 2022

This is a central role within Mayhew’s Income and Engagement Team and at the heart of any organizations’ fundraising, as the interface with our individual giving donors.

The post holder will be joining Mayhew at an exciting time. Ambitious plans are in development to further grow income to support Mayhew in delivering its corporate ambitions over the coming years. The role is ideal for an individual looking to oversee, support and manage an ambitious programme of work.

The post holder will manage all interactions with existing and prospective donors and supporters via multiple channels ensuring all donors are given an excellent standard of service and individual experience across our individual giving programme.

Main responsibilities of the post include:

• Deliver fulfilment and supporter care via multiple channels with all existing and prospective donors.
• Implementation of the individual giving stewardship programme across Sponsorship, Membership,  Direct Marketing and legacies.
• Lead on delivering and managing all incoming communication by email, phone, letter and other channels and ensure all are addressed in a timely manner.

Good communication is essential, as you will be working with all teams in Mayhew and external stakeholders.

You will be joining fun but hard working and supportive team.

In return, we offer 25 days annual leave, plus 8 days for public holidays.  Day off for your birthday, and a health cashplan membership, after successfully completing your first 6 months.  For more details and to discover more over staff benefits here.

Mayhew works in, and supports a diverse community here in London and internationally, therefore, we welcome applicants from people with disabilities, Black, Asian or Minority Ethnic (BAME) backgrounds and the LGBT+ community.

If this sounds of interest to you read the Job Description and Person Specification below and apply.

Interviews will be held on an ongoing basis at Mayhew. Applicants should therefore apply as soon as possible.

Deadline for applications 5pm on 12th August 2022.

Interviews on 18th August 2022.