Supporter Database Officer Jobs in Cambridge, Cambridgeshire

WHO WE ARE AND WHAT WE DO?

We are the UK’s student mental health charity. We challenge the higher education sector, health sector, and government to work with students when making decisions that impact them, and make them accountable for prioritising student mental health. In collaboration with students, we show sector professionals what effective student mental health looks like, and bridge the gap between students and the communities around them to ensure their voices are always heard. 

By creating and curating resources, stories and tools, we empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We want to empower and inspire students to use their voice to share their stories and advocate for themselves. 

ROLE PURPOSE
The Programme Support Officer (full-time, fixed-term contract for 18 months, with possibility to extend) will join the expanding Sector Improvement Team. They will provide vital logistical, financial and administrative support and coordination required to successfully run and deliver the University Mental Health Charter Programme and Award, achieve the Sector Improvement Team’s key objectives, and contribute to the whole charity’s mission and goals. This is an exciting opportunity to help the team scale the University Mental Health Charter, with the potential to impact 2.5 million staff and students across the UK.

From booking travel and accommodation, holding responsibility for the planning and administration of the Purchase Order sheets, to liaising with the many stakeholders involved in the assessment and programme processes, you will have an opportunity to be involved in an interesting, fast paced and exciting role.

KEY RESPONSIBILITIES

Logistical support

• Provide effective logistical and administrative support to the Sector Improvement Programme(s), working closely with the Sector Improvement Lead and Programme Managers to ensure the successful delivery of the programmes
• Support the the planning and delivery of key Sector Improvement Programme activities including online and in-person events, handling the administrative and logistical tasks e.g. venue booking and travel arrangements
• Support the Charter Award Process by managing logistics for assessors during Award site visits and handling related bookings
• Use of our Project Management tools to set and receive work, manage deadlines and workflows alongside colleagues to complete projects and Programmes in a timely manner, ensuring high quality of work

Financial support

• Assist in onboarding the University Mental Health Charter Programme by managing administrative tasks such as purchase orders and processing documents (e.g. MOUs, new supplier forms etc.) and outstanding payments
• Administer finances for our Sector Improvement programmes; issuing purchase orders and ensuring timely payments
• Work with finance colleagues to ensure correct processes and procedures are followed accurately and compliant with finance requirements, and identify areas for process improvement
• Act as a cardholder for the team, making online purchases such as accommodation and travel bookings and following policies, procedures and guidance in the correct and responsible use of the Student Minds card

Data and process administration

• Administer data processes for the University Mental Health Charter Programme and Award process, in line with Data Protection Guidelines
• Collate and analyse evaluation data from Sector Improvement events (online and in person), generating timely reports and make recommendations for programme improvement
• Create essential documents requested by the Sector Improvement Programme team to support programme delivery and scalability
• Provide support to the Sector Improvement Team and Award Managers to enable efficient Award Assessment accreditation processes
• Maintain key working relationships with our network of Assessors and University Award Leads, addressing queries, scheduling and minuting award panels, sharing actions with the team

Working together

• Work closely with the Programme Liaison Officer to successfully deliver all aspects of the role, including managing university relationships, ensuring tasks are picked between roles and when required
• Attend programme-related meetings, and maintain communications with programme participants and key stakeholders through maintaining and use of up-to-date database(s)
• Actively participate in the testing and embedding of new digital systems to improve programme efficiency and engagement
• Stay updated on developments in Higher Education and gather insights from sector partners to feed into team decisions
• Look for opportunities to develop systems and processes to improve ways of working and participate in discussions on the Sector Improvement Team development and improvement

Other duties

• Such other duties as may be reasonably prescribed by the organisation, appropriate to the grade and responsibilities of this post
• Attend regular team meetings with the Student Minds team and colleagues throughout the year as required
• Ensure compliance with Student Minds’ internal procedures and all external legal requirements
• Undertake training and attend conferences in a support capacity when Student Minds is delivering, and attend external conferences as a delegate where required
• Engage with and provide feedback on projects and strategic reports developed by other members of the team
• Work flexibly and undertake tasks to support Student Minds colleagues as needed

BENEFITS

• Generous annual leave allowance - 25 days’ annual leave, plus bank holidays, plus a 2-week winter closure
• Flexible working - we encourage all employees to reflect on when and where they work best and how they need to fit work around caring or other commitments.
• Wellbeing is at the heart of what we do - we support staff to implement Wellness Action Plans and offer 10% of weekly working hours for you to invest in your wellbeing.
• Access to Employee Assistance Programme - we also offer wellbeing support through an Employee Assistance Programme which provides a wide range of resources as well as confidential counselling.
• For other benefits and more information please see our website.

Location: Remote (UK based) 

Salary: £34,200 (pro-rata) 

Length of contract: Permanent 

Hours per week: 22 hours per week (0.6 FTE) 

Closing date:  18th April 2024 

Interviews: 29th / 30th April 

Who are Women’s Aid?   

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.    

Purpose of the Senior Community Fundraising Officer role:   

As Senior Community Fundraising Officer, the successful candidate will play an integral role in overseeing all income generation via community fundraising. The purpose of this post is to feed into strategy, providing guidance and direction to ensure that Community Fundraising continues to grow as an area of income and that all Community Fundraisers receive high-quality support and stewardship.

Key duties and responsibilities of the Senior Community Fundraising Officer: 

• Line-managing, leading and supporting a team of 2 Community Fundraising Officers

• Developing and maintaining a strong network of working relationships with individual fundraisers and supporters. 

• Taking responsibility for income generation from various sources including: 

  • physical fundraising challenges 
  • non-physical fundraising events 
  • educational institutions 
  • community groups 
  • celebration fundraising (e.g. birthdays and weddings) 

• Ensuring oversight of Women’s Aid’s annual flagship fundraising event, the 1.7 Challenge, and any other mass fundraising events. 

What we are looking for in our Senior Community Fundraising Officer: 

• At least 2 years’ experience of working in a professional fundraising role. 

• Experience of managing a portfolio of fundraising events for community fundraising. 

• Experience of working within a team and individually to achieve success; meeting or exceeding your financial targets. 

• Demonstrable experience of initiating cross-team working to achieve financial goals. 

• Experience of using a CRM database, such as Raiser’s Edge, Access Charity CRM, or Sales Force, to target and segment supporters. 

• Any experience of developing fundraising strategies for working with educational institutions, community fundraisers and faith groups is also desirable. 

• Ability to carry out thorough research to keep-up-to date with new fundraising opportunities. 

• Experience of managing a team. 

• Experience of maintaining and reporting against budgets and feeding into the teams KPI’s. 

• Excellent computer skills and experience using a wide range of computer packages, including Microsoft packages. 

• Excellent interpersonal, creative thinking and problem-solving skills. 

• Understanding of the role of Women’s Aid, of domestic abuse and the issues relating including the impacts on women and children. 

Benefits of joining us as our Senior Community Fundraising Officer include: 

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays (pro-rata), with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.

• Valuable Pension Benefits: a generous 7% employer contribution. 

• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies 

• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions. 

• Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England. 

How to apply?    

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.    

• Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address (Please clearly mark your name and the role title in the subject line of your email).   

NB: 

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010 

• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.    

• We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.    

• All posts, including remote posts, must be based in the UK. 

• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.    

• We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.

Job description

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.

The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.

The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.

You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.

The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.

How to Apply

Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.

Applications close: Monday 13th May at 12.00 (noon)

Interviews: Thursday 23rd May (via Zoom)

Start date: ASAP

Yes to Life empowers people with cancer to make informed decisions about their care options. For almost two decades, we have provided evidence-based information to those in need.

We believe in the benefits of a positive approach. Of course, a cancer diagnosis is frightening, but instead of talking about ‘victims’ and ‘battling with disease’, we feel that forward-looking optimism is crucial. We have seen the realistic hope that results from gaining access to information, and from being empowered to explore your individual needs and make your own choices to manage your condition, as you see fit.

Our role is to help people to decide what they want to do to help themselves – by providing information and referring them to qualified experts – and then to support them in their chosen path.

2024 marks the celebration for a very special year. Our 20th Anniversary Year, and we are looking for an enthusiastic community fundraiser to engage with donors and fundraisers to help with all the events that will happen during the year.

Job purpose

• To represent Yes to Life work, vision, and mission through the delivery of campaigns and fundraising initiatives.
• To work across the different fundraising channels (Community, Fundraising Events, and Individual Giving) to deliver the agreed financial targets.
• To build relationships with donors and fundraisers and offer stewardship that offers the best possible experience of supporting Yes to Life, increasing loyalty and further support.
• To attend fundraising events as required
• To work with the CEO and the rest of the Yes to Life team to develop new and imaginative fundraising activities using sector trends and insights.

Key responsibilities

• Work within agreed budgets to achieve the fundraising financial targets.
• To steward our fundraising supporters to maintain engagement and build loyalty.
• To provide a highly personalised approach to supporting Yes to Life’s fundraisers ensuring our supporters receive a positive experience throughout their fundraising activity including sending thank you communications and ongoing stewardship.
• To organise and deliver a calendar of fundraising activities that creates opportunities for supporters to engage with our 20th Anniversary Year celebrations and ensure participation and income targets are achieved.
• To develop the charity’s social media fundraising activity in collaboration with the Social Media Manager
• Collaborate closely with the CEO and the Marketing and Comms Trustee, to help plan and develop multi-channel campaigns including on and offline activity that inspire and engage existing and new supporters.
• To work with the CEO and the Marketing and Comms Trustee to produce campaign materials, share interesting stories and fundraising updates. Prepare content for newsletters, website, and social media.
• To ensure accurate recording of supporter information and reporting on activity through:
  • Updating the charity’s database, e-tapestry, recording all donor contact and fundraising activity.
  • To prepare regular income reports and updates as required.
• To keep up- to- date and comply with the rules as set by the Fundraising Regulator, GDPR (General Data Protection Regulation) and other relevant legislation and codes of practice and good practice.
• To keep up to date with changes and trends in the UK fundraising environment
• To undertake any other tasks required.

Person Specification

Qualifications, knowledge, and experience

Essential

• Demonstrable experience in Community Fundraising, Supporter Stewardship and Individual Giving.
• Proven record of accomplishment in delivering and meeting targets
• Self-motivated and able to work on own initiative.
• Well organised with attention to detail
• Ability to inspire and influence others to support Yes to Life
• Ability to manage several projects and tasks simultaneously and skilled at prioritising.
• Excellent verbal, written and presentation skills.
• Strong numeracy skills and ability to forecast and analyse fundraising results.
• Decisive and quick problem solver with the ability to adapt easily to change.
• Innovative outlook and a willingness to suggest new ideas.

Desirable

• Experience of producing fundraising reports for activity and outcomes
• Proven experience in delivering timely fundraising campaigns and initiatives.
• Fundraising database experience – preferably e-tapestry

Other

• Some travel to events will be required.
• Willing to work flexibly.

We are seeking an experienced and ambitious individual who can take on the role of Fundraising Officer.

Fundraising Officer
Location: Home-based
Hours of Work: 30 to 37.5 hours
Contract: Permanent
Salary: £24,000 to £26,000 per annum, pro rata
Reporting to: Head of Income Generation

Air Ambulances UK 
Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post 
The Fundraising Officer will be a key member of our ambitious and friendly Income Generation team helping to support the team across a number of national partnership income streams.

The role will have responsibility for responding to enquiries via post, email and telephone, and ensuring income and general information is captured accurately on Donorfy (CRM system). 

Key Responsibilities

• Manage and develop a mixed pipeline of national partners and prospects including researching, making approaches, applications, and stewardship activities.
• Coordinate and support fundraising campaigns and events for partners.
• Responsible for welcoming, assisting and responding to enquiries AAUK receives over telephone, email, and post.
• Responsible for thanking national supporters, adapting, and personalising templates as needed to deliver high quality thank you letters in a timely manner.
• Enter and maintain accurate records on our fundraising database, Donorfy including financial information and to proactively identify how to improve processes.   
• Provide general administrative support across the team as required.

Benefits

• 36 days annual leave including Bank Holidays FTE
• Access to an employee assistance programme
• Work from home allowance
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Development opportunities

Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role.

TO APPLY:

If you feel you have the skills and experience we’re looking for, please apply now!

Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification.

Commitment to Diversity & Inclusion: 
AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

No agencies please.

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Preston area. 

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the Preston region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region. 

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Preston area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome. 

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role. 

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Brighton area.

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the Brighton region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Brighton area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Middlesbrough area.

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Middlesbrough region and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Manchester area. 

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in and around Manchester. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region. 

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Manchester area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome. 

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role. 

Raising Futures Kenya is an award-winning small UK charity, working closely alongside a wonderful partner NGO in Kenya to deliver a hugely successful vocational training and business skills programme called Seed of Hope.

Since 2002 Seed of Hope has supported over 4,000 disadvantaged young people aged 14-25 in Kenya with the opportunity to learn a skilled trade, computer skills and business skills. Many of these young people are unable to finish their formal education as they are experiencing poverty, so our courses are completely free, to ensure no-one is excluded from the opportunity to learn.

Our free training courses also address any of the barriers which may stop a young person from being able to learn. We offer the Seed of Hope students in Kenya;

• free lunches everyday, you can’t learn when you’re hungry.

• menstrual hygiene packs to ensure girls don’t miss lessons because they can’t afford sanitary pads.

• childcare vouchers to ensure young mothers can learn.

• Life skills lessons addressing sexual and reproductive health, gender based violence, knowing and asserting your rights, advocating for gender equality etc.

• and perhaps most importantly, counselling and mental health support. Many young students are coping with the most unimaginable trauma and mental health conditions.

We’re here to support young people with whatever they need in order for them to achieve their best in their training course and to go on to secure a job, or start a small business.

We are looking for a talented storyteller and writer to join our small team in the UK and create exceptional content. You’ll support with crafting engaging funding applications, which stand out from the crowd and capture the funders hearts. You’ll create bright and positive social media and blog posts to share the uplifting stories of students and graduates from Seed of Hope and grow our online supporter base, in turn increasing our donors.

We don’t mind if you don’t have charity experience, we’re willing to train you and show you what we do. We are looking for someone who can write excellent content and showcase what we do.

Hours: 14 hours per week, to be worked as either full 7 hour days, or spreading the hours across the week. Regular days and hours to be agreed in advance.

Salary: £28,000 (pro-rata for 14 hours a week)

Pension: 3% employer contribution, 5% employee contribution (opt-out available).

Contract: 1 year fixed term contract. With a view to making it permanent if resources allow.

Base: The role will be home-based and require your own computer. Occasional travel may be required for meetings, expenses will be paid in accordance with our Expenses Policy. Our other 2 part-time staff are based in Sussex, but you can be anywhere in the UK. You must have the right to work in the UK.

To apply

Please take a look at the role description and person specification and if this seems like a perfect fit for you, please send us your CV, or download of your LinkedIn profile, along with a cover letter (max 2 pages) telling us why you’d be the best person for the job to Kirsty Erridge, CEO by Wednesday 17th April 9am.

We believe in a fair recruitment process

We won’t bring the closing date forward, so you can plan when you have time to apply. We’ll notify everyone who applies of the result of their application. We’ll share interview questions in advance, so you can prepare. We share the exact pay we can afford, not a scale, so you don’t have to start your role with a negotiation.

The role

As Welfare Officer you will work alongside four National Support Coordinators, ensuring our members receive welfare and benefit related information, advice, and guidance via telephone, zoom meetings, and email.

We are looking for someone to work 9am – 5pm Monday to Friday. There will be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who are we looking for?

The successful candidate will have a minimum of 2 years’ experience of working within a similar role.

A keen interest in or a knowledge/experience of charitable support provision is essential.

We are a looking for an innovative self-starter to join our small national team of 16 staff. You must be an excellent communicator, with experience of using databases, ability to meet deadlines and work on your own initiative. If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness, as it is a little-unknown condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the illness. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including access to specialist welfare and benefits advice.

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenia’s are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender, or nationality. Myasthenia gravis, ocular myasthenia, and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Investment in your personal and professional development

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the Wirral and Liverpool area. 

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in Liverpool and the Wirral region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region. 

Based at home (laptop and mobile phone provided), you will be expected to travel independently across Liverpool and the Wirral area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome. 

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role. 

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support in the South East London area.

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the South East London region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the South East London area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.

Senior Media Relations Officer 

Location:  Remote (UK based) 

Salary: £34,200 

Length of contract:  12 months, fixed term contract 

Hours per week:  37 

Interview dates: 8th & 9th May

Who are Women’s Aid?   

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.    

Purpose of the Senior Media Relations Officer role:   

As Senior Media Relations Officer, the successful candidate will play an integral role in all proactive and reactive media, working closely with the Communications Manager and the Head of Media, Brand and Relationships. This role is intrinsic to the running of Women’s Aid’s fast-paced press office, influencing, responding to and driving the media agenda on domestic abuse and violence against women and girls. You’ll be joining us at an exciting time, as we mark our 50th Birthday with some powerful campaigns and engagement. 

Key duties and responsibilities of the Senior Media Relations Officer: 

• To be the first point of contact for media and publicity enquiries, cultivating excellent media relationships 

• To be part of the out-of-hours on call rota for media enquiries. 

• To help identify media opportunities and to maximise positive media coverage for Women’s Aid. 

• To employ extensive horizon-scanning and support on any media crisis communications. 

• To produce press releases, statements and other promotional copy for Women’s Aid. 

• To develop pitches and news stories in collaboration with other departments. 

• To lead on media briefings that convey appropriate key messages and thoroughly prepare Women’s Aid spokespeople. 

• To identify and interview case studies and media spokespeople and to ensure they are treated in an appropriate and safe manner. 

• To work on Women’s Aid internal and external campaigns, providing media support as required.

• To manage our media database and monitoring systems to ensure we are effectively tracking and benchmarking coverage, as well as having robust systems in place to distribute media 

What we are looking for in our Senior Media Relations Officer: 

• At least 2 years’ professional experience of working in journalism, PR or similar. 

• Demonstrated history of achieving significant proactive and reactive media coverage.

• Experience of working with the national press. 

• Experience of responding at speed to breaking news and reactive requests to leverage coverage. 

• Experience of adapting to the changing media landscape. 

• Experience of using media monitoring and delivery platforms. 

• Experience of briefing senior internal and external figures to convey organisational messages. 

• Experience of using a range of computer packages, particularly Microsoft Office packages.

• Experience of online communications, including uploading copy to websites, and using social media.

• A basic understanding of, and sensitivity to, the issues relating to domestic abuse, including the nature of domestic abuse and its impact on women and children.

• Understanding of local and regional news structures and hierarchies within them. 

• Able to demonstrate a commitment and sensitivity of the aims and objectives of Women’s Aid 

• Commitment to anti-discriminatory practice and equal opportunities 

• Willingness to work occasional unsocial hours as required. 

Benefits of joining us as our Senior Media Relations Officer include: 

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.

• Valuable Pension Benefits: a generous 7% employer contribution. 

• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies 

• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions. 

• Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England. 

How to apply?    

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.    

• Please ensure that you also complete the EDI form and send all completed paperwork to rthe recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).   

NB: 

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010 

• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.    

• We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.    

• All posts, including remote posts, must be based in the UK. 

• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.    

• We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies. 

• Please read the Single Sex Statement on our website