Supporter Database Officer Jobs in Finsbury Park, Greater London
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently seeking a highly organised and motivated individual to join our small and dynamic team at Malaria No More UK.
This is an excellent opportunity to contribute to our mission and make a difference. As a Business Support Officer/Administrator, you will provide general administrative support to the Operations team and assist the wider Malaria No More UK Team. Additionally, you will serve as the first point of contact for general enquiries and provide PA duties to the CEO and Leadership team. Join us and be part of our dedicated team working towards ending malaria for good.
Key responsibilities
- Assist the Head of Operations in varied administrative tasks and ad hoc projects.
- Provide PA support to the CEO and Leadership Team.
- Manage diaries and meeting bookings.
- Ensure everyone has the equipment or resources they need to carry out their work efficiently.
- Responsible for office supplies and facilities.
- Work with the Head of Operations to contribute to an efficient, pleasant and effective day to day office and team environment.
- Main point of contact for communications, telephone and organisation email.
- Assist the other teams with general support, mailouts (using Salesforce) and more.
- General administrative tasks for the organisation.
- Manage all team travel, domestic and international.
- Data entry (using Salesforce).
Qualifications, skills and experience
Essential
- Excellent IT skills, confident in using Outlook, Excel, Word, Power Point and Databases.
- A demonstrably good level of numeracy and literacy.
- Experience working in a support role for a busy team.
- Confident and effective communicator – verbally and in writing.
- Experience of working with external suppliers.
- Extremely well organised and able to manage own workload.
- Committed to delivering accurate work to agreed and sometimes tight deadlines.
- Diary management experience.
- Extensive travel arrangement experience for a team.
- Problem solving skills.
- Ability to work from our office in Millbank, London a minimum of 1-2 days per week. Including every Wednesday.
Key Qualities
- A “can do” attitude and team player with ability to think quickly, proactively AND strategically.
- Practical and hands on.
- We are seeking individuals who are committed to fostering a workplace culture that embraces fairness, kindness and respect towards their colleagues.
- High awareness of Diversity, Equity and Inclusion issues and practice.
MNMUK recognises the value of a team in which people from diverse backgrounds can introduce fresh ideas and contribute to delivering our mission to make Malaria No More. We welcome applications from candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.
Staff Benefits Include:
- 10% employer pension contributions.
- 28 days’ annual leave plus public holiday days in the postholders country of residence.
- Private medical insurance may be available for non-UK residents depending on the postholders country of residence.
- Subsidised gym membership
- Fully flexible working opportunities
- Interest-free staff season ticket loan and bicycle loan schemes.
- Continuing personal development opportunities.
- Professional training & qualifications subsidy.
Application and Interview Process
To apply, please send your CV and a covering statement detailing how you fit the role and why you want to work for us. Please also indicate your current salary expectations in your covering statement. We value transparency and aim to offer competitive renumeration packages based on experience, relevant qualifications and market standards.
Closing Date: 19/5/24 – Please note that this vacancy may close early if we receive a sufficient number of applications. Therefore, we encourage interested candidates to apply promptly.
There will be a two interview process conducted via Microsoft Teams.
This job description and person specification is a statement of requirements at the time of writing and is not contractual or exhaustive. It should not be seen as precluding future changes after appointment to this role and it may be amended over time in consultation with your line-manager and the Director.
The client requests no contact from agencies or media sales.
Department: Supporter Care and Database Services
Location: Hybrid working – Between office location and home. Minimum 3 days a week in the office in line with fixed rota.
Hours of Work: 37.5 hours per week
Contract: Permanent, full-time
Closing date: Tuesday 7th May 2024 at 10.00am
Interview date: Wednesday 15th May 2024 (via MS Teams)
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
- Enhanced maternity, paternity, adoption, and shared parental pay
- Family friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension
- Free health cashback plan (Medicash) employee cover plus up to four dependent children)
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- Free confidential employee assistance programme (Health Assured)
- Access to wellbeing app (healthy living tips and Bright TV )
- Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
- Learning and development committed (bespoke training, LinkedIn Learning etc.)
- Employee health and wellbeing committed (menopause friendly, disability confident employer etc.)
Background:
Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
Purpose of the job/About the role
Join Dementia UK as a Gift Processing Officer helping to establish an excellent level of financial processing that will underpin the growth in fundraising activity across a range of income streams.
Working within the supporter care team you will be responsible for processing a high volume of donations. You will ensure that that all processing is accurate and timely in order to provide an excellent supporter experience for all Dementia UK donors & supporters. Reporting to the Supporter Care Manager, the Gift Processing Officer will handle post, cheques, cash and charity vouchers, working carefully with our database to record income and thank all supporters who give to Dementia UK.
The ideal candidate will possess previous experience in database management, demonstrating a keen eye for detail and strong numeracy skills. You will have high computer literacy with knowledge of Microsoft Office including Word and Excel. You will also have excellent interpersonal and communication skills with the ability to prioritise own workload and adapt to changing demands in a busy environment.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our Culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Programme Officer role will report to the Programme Manager and sit within the Programmes Team.
The Programme Officer will be responsible for coordinating and delivering a number of our services. You will have a clear focus of delivering high quality programmes that are run smoothly, efficiently, within budget and achieve the desired outcomes and objectives for both the partners and the young people.
You will support others within your team to deliver high quality programmes from programme initiation through to evaluation that will directly contribute to the company's growth strategy and impact.
The Programme Officer will also be a key member of the department and contribute to systems and maximising efficiency, delivering programme coordination to an excellent standard that produces high impact for our young people and partners.
In this role, you will work closely with our Youth Ambassadors, Facilitator Team and Digital Communications and Marketing team.
The client requests no contact from agencies or media sales.
Events Officer
· Maternity cover
· Salary £36,189 per annum
· Full time (37.5 hours per week) minimum 4 days a week considered
· Flexible working options will be supported
· Central London Office and Hybrid working
We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.
About the role
The Events Officer plays a key role in our highly effective communications team, leading on the delivery of an impactful programme of events – both online and in person. The role works with teams from across the organisation to plan, deliver and promote all types of events, including workshops, roundtables, conferences, webinars, receptions and other types of online and in person events.
Events are an important way for Ageing Better to influence priority audiences, including businesses and local and national government, and the postholder will advise teams on how events can best reach these audiences, encourage engagement and lead to lasting relationships.
This role sits within the Communications team, and the postholder will be responsible for drafting comms content, such as blogs and social media posts, particularly in relation to event promotion.
About you
You are highly organised, with excellent prioritisation and project management skills, enabling you to juggle multiple projects simultaneously. You have good attention to detail and enjoy planning, solving logistical problems and delivering events to a tight budget.
You are a good communicator and are comfortable working in close partnership with colleagues and dealing with a wide range of people.
You will have experience of organising events, including technical experience of managing online events and streaming.
About us
The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network
Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.
The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.
We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.
We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.
We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.
The closing date for this role is 11:59pm on Sunday 12th May, with in- person interviews to take place during week commencing 20th May.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Key Tasks
-
Maintain accurate and up-to-date records of all high value fundraising activity, including proposals, applications, and donor interactions, and be able to regularly report this activity back to the Head of Philanthropy.
-
Manage a portfolio of low-mid level prospects and existing donors, developing clear strategies to cultivate relationships and secure continued philanthropic support of £1,000 to £10,000. Ensure all donors in the assigned portfolio are provided stewardship and take responsibility for contacts and annual work plan.
-
Develop and deliver a programme of cultivation, stewardship and recognition low-mid level donors and prospects, proactively seeking opportunities to improve the chances of securing repeat gifts through bespoke communications and consistent stewardship.
-
Support the Head of Philanthropy and wider High Value Team with stewardship and cultivation of donors and key contacts. These activities may include virtual events, stewardship events, proposal development, annual reporting, and direct marketing appeals.
-
Ensure the upkeep of a database and filing system for all existing and prospective donors within High Value Giving liaising with the Finance and Administrative team to ensure reconciliation with financial record.
-
Work closely with the Philanthropy team and other colleagues to maximise all opportunities and support a dynamic, successful, and professional team
-
Ensure that data security is maintained and that legal and regulatory requirements are fully complied with.
-
Undertake other tasks, when necessary, to achieve the team’s and the organisation’s overall objectives.
General
-
Managing a complex workload with competing demands and deadlines. The role holder will agree objectives and overall priorities with the Head of Philanthropy but is expected to manage unexpected/unplanned work within overall timeframes.
-
The post holder is required to work closely and collaboratively with colleagues within the Fundraising Team to ensure the successful delivery of fundraising activities.
-
The post holder will require excellent communication and interpersonal skills as you will need to communicate effectively and sensitively, building strong relationships with existing and potential donors.
Experience
Essential
-
Experience with interacting and developing relationships with supporters or customers using a variety of channels written and verbal.
-
Ability to communicate in writing and orally in a succinct and engaging manner.
-
Ability to deal with information in a confidential manner and respond with sensitivity.
-
Ability to confidentially deal with all levels of staff and internal/external key stakeholders with integrity.
-
Strong attention to detail
-
Ability to work weekends/evenings on occasion to support events and other activities and willingness to travel within the UK as needed to support fundraising activities (most often travel to the London-based officer)
Desirable
-
Experience developing and managing relationships with fundraisers and other stakeholders.
Skills and Knowledge
-
Excellent organisational skills.
-
A high level of enthusiasm, self-motivation and flexible approach.
-
The ability to take initiative and work independently to manage pieces of work, including taking responsibility for managing projects.
Priorities
-
Taking over an existing portfolio of £1,000-£10,000 existing donors, responsible for stewardship (mid-level giving) including members of the Women’s Giving Circle
-
Supporting gift recording, recognition and management across high value giving
-
Opportunities to gain experience in corporate, major donor and trust and foundations through supporting more experienced colleagues working on 5 and 6 figure partnerships
-
Provide administrative and project support across Philanthropy/High Value Giving
The client requests no contact from agencies or media sales.
Do you have experience providing excellent supporter care?
Are you a highly organised individual, skilled in administration and with experience using CRM/donor databases?
Do you have a passion for Gospel outreach in London?
We are recruiting for a Supporter Partnerships Officer who will play a key part in managing partnerships with individual supporters for the London City Mission. He/she will join our highly committed Fundraising and Supporter Partnerships Team and will work in a team of Supporter Partnerships Officers. The role holder will:
- Maximise engagement with our supporters and respond to their enquiries.
- Work on various administrative activities, including processing gifts, updating CRM/donor database, campaign response handling, and general office administration duties.
- Represent LCM at external events, including a week-long conference each year.
The successful candidate will be a committed, prayerful Christian with demonstrable experience in providing excellent customer service and supporter care along with strong administration skills and attention to detail. He/she will have excellent interpersonal skills and a passion for the gospel message and be able to share their personal journey of faith in Jesus Christ.
If you have the skills and qualities we are looking for and have a strong desire to contribute to the Mission’s gospel outreach to the least reached in London, please fill out the application form available on our website.
There is an occupational requirement that the person appointed be an evangelical Christian.
Salary: £ 31,668 per annum
Contract: Fulltime, Permanent
Closing date for applications: Thursday, 9 May 2024 at 5 PM
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As Supporter Care Administrator you will be the first point of contact for supporters, partner organisations, media representatives and others who get in touch with CSW in person, by phone or email. We are looking for a warm, friendly person who loves people and is also highly organised.
Key Responsibilities (full responsibilities listed in the application pack):
- Act as the first port of call for all enquiries.
- Oversee the smooth running of reception, including receiving visitors and processing deliveries.
- Respond to telephone enquiries, ensuring that requests are followed up within a reasonable timeframe or passed on to the relevant person.
- Take and process donations over the phone.
- Update supporter records on our supporter database, including changing contact details, processing unsubscribes, entering supporter campaign actions.
Essential Criteria (full criteria listed in the application pack):
- A minimum of two years’ experience in a customer/ supporter facing role within the commercial, public or third sector.
- GCSE grade C or above in English and Maths, or equivalent.
- Experience of providing administrative support within an office environment.
- Experience of using a CRM or database to capture individuals’ details and contact.
- Experience of working cross-departmentally and with people across all levels of an organisation.
The client requests no contact from agencies or media sales.
Are you a supporter care officer immediately available to join an outstanding team?
We are pleased to be working with a wonderful health charity who are looking for an interim Supporter Services Officer to join their extraordinary team over a super busy period. You’ll be working in a team that plays a pivotal role in delivering effective support to the community, events and legacy fundraising team.
This is an important role for the charity as you will be the first point of contact supporting with inbound and outbound calls, prompt processing of donations and creating thank you letters. This is an excellent role with amazing perks and a big potential to go permanent.
As a Supporter Care Officer, you will need:
- Excellent supporter service skills and experience
- Knowledge of CRMs or relational databases
- Proficiency in MS Office such as Excel, PowerPoint and other relevant software
Deadline: ASAP
Salary: Salary: £26,000 – £30,000
Location: Hybrid- London
Contract type- Temporary
If you would like to discuss this role further, please call Chloe or Mariam on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a proactive Community Engagement Officer with an eye for detail and a can-do attitude who is willing to learn, grow and take ownership of this newly created and unique role.
You’ll be a warm and friendly communicator, both verbally and in writing, and be excited about raising support and awareness for SSR’s work with those affected by scoliosis.
As the Community Engagement Officer, working with the Community Engagement Manager you will manage relationships with regular donors and support individuals to fundraise effectively for SSR as well as thanking fundraisers and donors.
You will work with the Community Engagement Manager to support our wider fundraising efforts by providing administrative support.
A significant part of your role will be to respond to Helpline enquiries, either by phone or email. You will be the first point of contact. Training will be given on this.
You will also handle liaising and looking after our members and processing new membership applications.
You’ll work closely with the Community Engagement Manager on any events. The yearly ‘Scoliosis Awareness Day’ event, along with the Zorab Symposium which takes place every three years and any patient meetings that take place.
You will need to be able to travel to the office at least one day a week. Days worked can be agreed to suit the successful candidate.
You will need database experience. We use E Tapestry, but Raisers Edge or other charity database experience is relevant.
There is scope to take greater responsibility across all areas of the job description depending on your experience and personal development ambitions and there may be scope for increased hours as the role progresses.
This job description is not exhaustive, and the role can evolve around the successful applicant’s skills and ambitions.
You need to be eligible to work in the UK.
Please apply with your CV and Covering Letter, outlining how your skills fit the job description and person specification, to Lesley McGinty, Chief Executive .
Scoliosis Support and Research is the new name for Scoliosis Association UK and British Scoliosis Research Foundation following their merger.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantasitc Health and Women's charity to find their brand new Supporter Engagement Officer.
The charity offers a flexible working environment, with hybrid working 2 days per week from their London office.
Working closely with the Supporter Engagement Manager, the Supporter Engagement Officer will provide support to increase the engagement and income from the charities supporters. The role will support on developing a variety of supporter journeys, providing an audience-first and engaging experience to help build and nurture a passionate community. The role will also assist on reporting the success and learnings of our communications, using data and insight for continuous improvement.
This role would be ideal for an individual who has experience with supporter journeys, and is particularly passionate about developing their skills within data and insights.
Key Responsibilities:
· With the support of the Supporter Engagement Manager, lead on developing and updating our always-on supporter journeys, ensuring new contacts go on an audience-first and engaging journey from the outset.
· Lead on creating engaging content for our always-on supporter journeys and re-engagement campaigns.
· Provide support to the charities marketing campaigns supporter journeys helping to write and develop content.
· Provide support for ongoing supporter communications.
· Support on reporting the success and learnings of our communications in regular feedback meetings and reports.
· Support on creating and updating tracking dashboards to monitor performance.
· Analyse and use data insight to suggest continual improvements to supporter journeys.
· Support in maintaining and developing data processes across different platforms.
· Assist the fundraising teams supporter journeys to help ensure contacts go on a continuous engaging journey.
· Help develop supporter journeys for new fundraising products.
Person Specification:
· Strong marketing or fundraising background (1-2 years).
· Experience with supporter journey creation and development.
· Experience with using email platforms (Adestra or equivalent).
· Experience with data analysis, insight and reporting.
· Experience of updating tracking dashboards.
· Experience of working with multiple stakeholders.
· Supporter journey planning & mapping.
· Strong copy writing and email content writing.
· Database proficiency (RE or equivalent).
· Excellent communicator both verbal and written.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Enjoy meeting new people, helping them, and teaching them new skills? Want to gain new experiences in the diverse and developing homelessness sector? We have an exciting opportunity for you to work with data to help thousands of rough sleepers get the help they need. Homeless Link are looking for a new Database Support Officer to bring their enthusiasm and technical and communication skills to our fast-paced environment, which nurtures future development opportunities.
CHAIN stands for the Combined Homelessness and Information Network and is a multi-agency database for rough sleeping services in London. It plays a central role in the sector, allowing workers to share information with each other and ensuring their clients get the right support. CHAIN is one of the world’s most comprehensive systems of its kind, and is used for developing London and UK-wide rough sleeping strategy and policy.
This is an exciting time to become a Support Officer for CHAIN, as we carry out some major upgrades to the system and implement new ways of working. This dynamic role requires a flexible skillset, responsiveness, and a willingness to learn. Working collaboratively in a small team, you will:
- Develop relationships with rough sleeper outreach services, enabling them to make the best use of CHAIN to support their clients
- Help to run the busy CHAIN Helpdesk service, fielding a wide range of enquiries and requests
- Create bespoke reports and statistics • Facilitate training sessions, inducting workers on how to use the database, as well as helping them to understand the context of the system, and our data protection policies
- Participate in the ongoing development and improvement of the system
The ideal candidate will combine a genuine enthusiasm for helping others and continuously improving services with great attention to detail, and problem-solving skills. You’ll have a high level of expertise in Excel and some understanding of managing databases. We’ll provide lots of support to develop your skills in using Access and Salesforce, as well as your understanding of data protection policies, and of the work of the homelessness sector.
We are actively seeking to increase diversity within our organisation and would greatly welcome applications from people with lived experience of homelessness, from a black or minority ethnic background and/or with a disability.
For full details of the role and how to apply follow the link to visit our website.
The client requests no contact from agencies or media sales.
Department: Supporter Care and Database Services
Location: Hybrid – between home and our office in Aldgate, London
Hours of Work: 37.5 hours per week
Contract: Fixed-term (12-months), full-time
Salary: £28,000 – £31,000 per annum
Closing date: Wednesday 24th April at 10.00am
Annual Leave: 33 days (plus eight bank holidays)
Benefits:
- Enhanced maternity, paternity, adoption, and shared parental pay
- Family friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension
- Free health cashback plan (Medicash) employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- Free confidential employee assistance programme (Health Assured)
- Access to wellbeing app (healthy living tips and Bright TV )
- Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
- Learning and development committed (bespoke training, LinkedIn Learning etc.)
- Employee health and wellbeing committed (menopause friendly, disability confident employer etc.)
Background
Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role
Dementia UK is currently seeking a Database Officer to lead on the delivery of processes within the Database Services team.
As Database officer, your primary responsibility will be managing a substantial volume of data files, from a variety of sources seamlessly importing this information into our fundraising database. You will handle supporter data ensuring a high level of accuracy, while being directly responsible for running the majority of data imports as well as handling enquires coming into the Database Services shared inbox and running regular data cleansing routines.
In addition, you will be expected to maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed. Working with the Supporter Care, Finance, and Fundraising teams to ensure income is accurately coded across all fundraising streams.
The ideal candidate will have a strong understanding of data protection guidelines including the General Data Protection Regulation (GDPR), and will bring previous experience in using databases for data entry, maintenance, and importation. A high level of computer literacy is essential, and comprehensive knowledge of Microsoft Office applications, particularly Excel, is required. Your ability to function effectively within a team, coupled with your initiative in prioritising and organising your workload, will be key to success.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.
Your Role
Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.
You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.
Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
- Supporting the Fundraising teams with their monthly income recording and reconciliation.
- Liaising with external agencies and the Finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Running reports for the Fundraising and Finance teams.
- Maintaining and carrying out regular database processes, including data cleansing.
- Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Supporting with the ticketing system as a second point of contact in the Database team.
- Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.
Who You Are
To be successful, you will be:
- Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
- Someone with excellent attention to detail and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under your initiative, take instructions from others, and work well as part of a team.
- Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
For further information and to apply, please visit our website via the Apply button.
We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support across Dorset.
This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.
Based at home (laptop and mobile phone provided), you will be expected to travel independently across Dorset and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.
We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.
The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.
Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.
Please apply through CharityJob with a CV and covering letter.
The client requests no contact from agencies or media sales.
Description
We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support across the Gloucester region.
This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.
Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Gloucester area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.
We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.
The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.
Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.
Please apply through CharityJob with a CV and covering letter.
The client requests no contact from agencies or media sales.