Supporter Engagement Manager Jobs in Hoxton, Greater London
We are looking for a Partner Engagement Manager to promote and develop the work of Family Fund, and contribute to our profile within the disability sector in Wales.
Are you looking for a role where your skills can directly benefit families raising disabled or seriously ill children and young people?
The role
As Partner Engagement Manager you will promote and develop the work of Family Fund in its reach to families. You’ll also contribute to its profile within the disability sector in Wales and with key Government/political stakeholders.
You will proactively work with a wide range of public, private and third sector organisations. Your goal will be to ensure Family Fund’s strategy is understood, and that mutually beneficial relationships are formed. In addition, you will seek out opportunities which allow Family Fund to achieve its key priorities, deliver added value for funders, and secure positive outcomes for our beneficiaries.
You will be acknowledged as a senior Family Fund representative across the disability sector, deputising for the Group CEO, or Directors on committees and at events as required.
Finally, you will build effective partnerships and proactively develop activities with key organisations across public, private and third sectors.
If you join us, you’ll be:
- Ensuring that Family Fund’s profile remains high amongst key organisations.
- Promoting the support offered by Family Fund to support demand generation, including targeted work in relation to our Equality, Diversity and Inclusion objectives.
- Being Family Fund’s key point of contact for all partners and stakeholders in Wales.
- Engage in sector working groups and consortia to help secure improved support for families raising disabled children.
About you
For this role you will need to have experience of presenting to external stakeholders and representing an organisation in a professional capacity. You’ll also need experience of managing budgets and delivering projects.
To be successful in this role you will need to be self-motivated and be able to engage positively with different teams. You must be flexible, adaptable and resilient to work demands and change. This post is home based with regular travel.
About us
Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.
We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.
We commit to inclusion, equality and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Employer. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.
How to apply
When you’re ready to apply, complete the online application and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team.
For more information, please read and download the job description available on our website.
The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.
The client requests no contact from agencies or media sales.
The Community Fundraising Manager will be an integral part of a dynamic and unstoppable fundraising department.
The role will develop and implement strategies to cultivate grassroots fundraising across the UK in support of Sarcoma UK's mission. You will recruit, steward and enable a network of dedicated community fundraisers, volunteer fundraising groups and fundraising event hosts. Through excellent donor support, you will maximise fundraising from annual campaigns, challenge events, community activities and peer-to-peer initiatives.
You will also have a positive ‘can do’ attitude, a personable manner, and will embrace the desire to make a measurable difference. Working in areas the charity has not previously been able to dedicate a Community Fundraiser Manager to, you will be expected to work with the staff team and, internal and external networking groups, as well as building relationships and partnerships in the community.
Benefits:
- Flexible working options including hybrid working
- Pension with 5% employer contribution
- 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
- Additional day off for your birthday
- Volunteering day per year
- Enhanced sick, maternity and adoption pay
- Sarcoma UK Life Insurance Scheme
- Health and wellbeing:
- Health Cash Plan
- Therapy sessions
- Wellbeing Group
- Team activities throughout the year
- Interest-free season ticket and bicycle loan
Our Values:
- Pioneering we are leading the way to a better future for the sarcoma community.
- Together we are creating a community to make a difference for all those affected by sarcoma.
- Expert we use our expertise in understanding sarcoma to deliver better outcomes.
Duties and key responsibilities
Community fundraising
- Manage and develop regional fundraising by devising a regional community fundraising strategy for income generation.
- Design and develop Sarcoma UK's calendar of annual community fundraising campaigns and events communication, including Cuppa and Cake.
- Introduce fundraising opportunities to our existing and potential supporters through a multi-channelled marketing strategy to grow levels of engagement and participation.
- Identify opportunities and recruit new community fundraisers, fundraising groups, corporate and school partners.
- Work with the Fundraising team to produce regular feedback reports and analysis on specific community products and overall revenue.
- Lead on promotion of community fundraising through digital marketing, PR, speaking engagements and on the ground fundraising.
Management
- Provide line management and day-to-day support to the Regional Fundraising Officer North, building their fundraising knowledge.
- Develop, manage, and monitor budgets for your areas of responsibility.
Income Generation
- Implement agreed KPIs, objectives and budget for the Regional Fundraising Team to drive support and engagement.
- Identify fundraising products, key accounts, and projects that will support income growth both locally and nationally.
- Responsible for monitoring and managing all income streams across all community fundraising lines including Gift Aid and working closely with the Operations Team.
Processes, administration, and reporting
- Maintain accurate and up-to-date supporter records on Sarcoma UK’s database (Raiser’s Edge).
- Ensure all recording, and stewardship processes are up to date and working across the fundraising team, wider charity and in accordance with current laws and regulations.
- Ensure necessary Community Fundraising policies are up to date.
- Follow Sarcoma UK’s processes and procedures including risk assessments to ensure a consistent approach and maintain a high level of support expected by our donors and fundraisers.
- Ensure that all activities are compliant with legislation governing fundraising including GDPR, health and safety, Institute of Fundraising, and the Fundraising Regulator Code of Conduct.
Wider fundraising
- Support company and corporate partnerships that utilise community and trade fundraising.
- Support third party fundraising and challenge event portfolio.
- Work with the Events Manager to develop merchandise and trade income opportunities.
- Support with managing merchandise supplier relationships and internal and external stock levels.
General
- The role requires some travel to events and meetings throughout the UK. Some weekend or evening work will also be required and time off in lieu will be given. Travel expenses will be reimbursed (exc. Travel to the Sarcoma UK office).
- Stay up to date with the latest knowledge in fundraising and ensure Sarcoma UK’s processes and procedures follow best practice.
- The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Please identify your notice period and salary expectation in your cover letter.
Note: Unfortunately we cannot support applications from international candidates at this time
Job Title: Trust Fundraising Manager
Contract: Permanent, Full-time (35 hours per week)
Location: Anywhere in the UK, we are a remote-first organisation
Our mission is to tirelessly support and champion how parents can participate in education and have their voices heard. We want to be a powerful force for good in education in the UK that strives to bring homes and schools together for the good of all children and society. We have ambitious plans to increase our impact and are establishing a central fundraising strategy for the first time. Therefore, we are looking for an experienced trust fundraiser to play a key role in delivering organisational growth.
This is a fantastic opportunity to join our fledgling Fundraising Team and develop a trust fundraising programme from the ground up. We are looking for someone with experience in raising funds from trusts and foundations, who is an excellent communicator - spoken and written – and who can undertake research to effectively identify appropriate prospects. You will help to develop our case for support and develop a suite of proposals and reports that will convey to funders what Parentkind does, what the parents and schools we work with want, and how we support them. Attention to detail is key, as is the ability to manage your time and prioritise your work.
If you are excited by the potential for helping to establish a brand-new fundraising team and the opportunity to build something transformational alongside passionate and committed colleagues, we would love to hear from you.
You’ll have
- A minimum of two years of experience in trust fundraising
- Demonstrable success in securing four and five-figure gifts
- Experience in managing funder relationships, and developing them into longer-term partnerships
- Strong research skills to help identify suitable prospects whose mission aligns with Parentkind
- Excellent interpersonal and relationship management skills, with the ability to build and maintain positive relationships with diverse internal and external stakeholders at all levels
- Excellent communication skills - strong attention to detail and the ability to produce high-quality written applications, and proposals and deliver impactful presentations
You’ll get
- To join a fast-moving charity with an exciting future
- To help build a trust fundraising function from scratch, playing a key role in driving forward the charity’s strategy and shaping our fundraising activity
- Remote working full-time with a great online team culture
- 25 days holiday in addition to UK public holidays.
How to apply
A job description is attached to this listing.
To apply, please submit a CV and cover letter through CharityJob, outlining your motivations for applying for the role and how you meet the Person Specifications.
To arrange an informal discussion about the role please contact the Head of Grants, Seth Bara, at seth dot bara at parentkind dot org.
The deadline for receipt of applications is 9 am Monday 29th April.
Unfortunately, we cannot consider any applications received after the deadline.
Interviews will be held the week commencing Monday 13th May – if you cannot attend an interview during this week, please let us know when submitting your application, and should you be shortlisted, we will make arrangements for an interview at another time if possible. Interviews will be conducted remotely via video conference.
Parentkind is committed to a policy of equal opportunities and we ensure that all applicants are treated fairly and equally. We would be grateful if you would complete the equal opportunities monitoring questions when applying online to help us check that we are carrying out our policy of equal opportunities for all people. The information will be kept confidential and will be separate from your application. It will have no bearing on your application.
Parentkind is committed to meeting the needs of applicants with disabilities. Please let us know if you require any adjustments to your application or interview process.
More about Parentkind
Parentkind is a national federated charity that aims to advance education by encouraging the fullest cooperation between home and school, education authorities, central government and all other interested parties and bodies. We are proud to be the leading membership organisation for parent teacher associations in England, Wales and Northern Ireland. Parentkind seeks to represent all these parent groups as they strive to help every child in their school and we support our 12,500 members to raise £122m annually.
As well as helping parent groups on the ground, we provide resources to support parent participation in education at school and home so that every child can thrive and reach their potential. Ultimately, we want more parents to be empowered to be involved and engaged in their child’s education. The evidence is clear that parental participation in education benefits children in schools and society and increases the opportunities for social mobility for our younger generations.
We are working towards a future where this is considered an essential ingredient in the success of our children’s education by society, schools and parents themselves by:
- Engaging and inspiring individual parents
- Supporting our PTA and other member associations and growing the number if PTAs across the UK
- Helping schools be parent-friendly through guidance and training
- Working with partners
- Championing the role of those with parental responsibility in their child’s education through our research and by influencing education sector interests and policymakers.
The charity's impact is significant, and our work ensures that parent and carer voices are heard at a local, regional, and national level.
The client requests no contact from agencies or media sales.
Supporter Engagement Manager
At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.
We want our donors to feel valued, involved and proud of their role in our supportive community. The Supporter Engagement Manager will play a key role in driving engagement and loyalty. Supported by a Co-ordinator, you will be developing and delivering campaigns to welcome, thank and retain supporters. As well as demonstrating the impact of donations you will drive income growth via one-off donation and upgrading regular giving. You will do this across a range of channels such as telemarketing, digital and direct mail, managing campaigns from start to finish. So strong project management skills, experience in managing budgets, and the ability to develop strategy relevant to supporter engagement, such as journey development, will be a critical part of your role.
You will also manage the Supporter Care function, ensuring that we offer the very highest standards of service to supporters and enquirers.
We have big ambitions as we seek to embed our presence as a UK-wide charity and deliver sustainable income and supporter growth. Reporting to the Head of Individual Giving & Legacy, you will be part of an exciting department responsible for growing our largest and longest-term sources of income – our regular giving propositions (including payroll giving and lottery) and legacy fundraising. If you would like to be a key member of our Fundraising department, then we would like to hear from you today!
In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme.
To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 21 April 2024, 23:59pm. Interviews will be held on 30 April or 2 May. Please let us know in your covering letters if either of these dates would be difficult for you.
The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.
Department: Fundraising
£40,000-42,000 per annum
Full time – 35 hours per week (part time – 4 days considered)
18-month fixed term contract
Hybrid location – min 1 day per week in the office (Cheam, Surrey) or London
REF-212916
Are you an inspirational leader with significant experience in leading successful Fundraising or Income Generation teams? Samaritans is looking for a new Assistant Director of Supporter Engagement.
You’ll lead our mission in creating a first-class experience for our invaluable supporters. If you're passionate about driving change, fostering high-performing teams, and championing supporters, we want to hear from you!
• £75,000-£78,000 per annum
• Permanent, full time role (35 hours per week)
• Hybrid working: Linked to our Ewell (Surrey) office with home and office working
• In office working - we'd love to see you in person at least twice a month
• We are passionate about flexible working, talk to us about your preferences
Your Role
As our Assistant Director of Supporter Engagement, you'll be an integral part of our External Engagement team, reporting to our Executive Director. Your days will be filled with strategic challenges and opportunities as you lead and manage our supporter engagement activities. From developing fundraising strategies, to overseeing our diverse portfolio of fundraising products, your leadership will drive sustainable growth in voluntary income and support.
You’ll inspire and nurture a talented team including Individual Giving, Legacies & Supporter Care, Community & Events and Income Data and CRM. We are a passionate and supportive team, with a team culture that we're proud of, and together we are transforming supporter engagement at Samaritans.
What makes this role unique
You’ll be working for one of the UK & ROI’s most trusted charity brands. Samaritans has over 23,000 volunteers & staff dedicated to ensuring we can be there for anyone struggling to cope. Our network of passionate supporters creates a rich and diverse range of opportunities for sustainable growth.
At Samaritans, we're dedicated to our vision of fewer lives lost to suicide. Our commitment to equity, diversity, and inclusion is at the heart of everything we do, along with our unwavering belief in the importance of incorporating the voices and insights of those with lived experience.
What you’ll bring:
• Proven leadership and management abilities, with a knack for empowering and motivating teams.
• Extensive fundraising experience and a track record of success in income generation.
• Strategic understanding of how to use customer data to increase engagement and income.
• Strong interpersonal and communication skills, with a considered approach to strategic challenges.
Job Description is here
What’s in it for you – our benefits
So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.
Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.
Hybrid and flexible working
We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, pick up your children, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.
Being Inclusive
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Application
If this sounds like the opportunity for you, apply. You’ll be asked to upload your CV and cover letter (2 pages max). Please include within your cover letter your transferable skills, motivations for applying and what you believe to be the key current challenges and opportunities for supporter engagement teams within the UK.
Applications close at 9 am on Wednesday 1 May. First stage video interviews on 9 and 10 May, with final face to face interviews likely 14 and 15 May in Ewell (Surrey).
Join Samaritans in our mission to create a world where everyone has the support they need. Apply now and be a part of something truly impactful.
Do you have experience providing excellent supporter care?
Are you a highly organised individual, skilled in administration and with experience using CRM/donor databases?
Do you have a passion for Gospel outreach in London?
We are recruiting for a Supporter Partnerships Officer who will play a key part in managing partnerships with individual supporters for the London City Mission. He/she will join our highly committed Fundraising and Supporter Partnerships Team and will work in a team of Supporter Partnerships Officers. The role holder will:
- Maximise engagement with our supporters and respond to their enquiries.
- Work on various administrative activities, including processing gifts, updating CRM/donor database, campaign response handling, and general office administration duties.
- Represent LCM at external events, including a week-long conference each year.
The successful candidate will be a committed, prayerful Christian with demonstrable experience in providing excellent customer service and supporter care along with strong administration skills and attention to detail. He/she will have excellent interpersonal skills and a passion for the gospel message and be able to share their personal journey of faith in Jesus Christ.
If you have the skills and qualities we are looking for and have a strong desire to contribute to the Mission’s gospel outreach to the least reached in London, please fill out the application form available on our website.
There is an occupational requirement that the person appointed be an evangelical Christian.
Salary: £ 31,668 per annum
Contract: Fulltime, Permanent
Closing date for applications: Thursday, 9 May 2024 at 5 PM
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantasitc Health and Women's charity to find their brand new Supporter Engagement Officer.
The charity offers a flexible working environment, with hybrid working 2 days per week from their London office.
Working closely with the Supporter Engagement Manager, the Supporter Engagement Officer will provide support to increase the engagement and income from the charities supporters. The role will support on developing a variety of supporter journeys, providing an audience-first and engaging experience to help build and nurture a passionate community. The role will also assist on reporting the success and learnings of our communications, using data and insight for continuous improvement.
This role would be ideal for an individual who has experience with supporter journeys, and is particularly passionate about developing their skills within data and insights.
Key Responsibilities:
· With the support of the Supporter Engagement Manager, lead on developing and updating our always-on supporter journeys, ensuring new contacts go on an audience-first and engaging journey from the outset.
· Lead on creating engaging content for our always-on supporter journeys and re-engagement campaigns.
· Provide support to the charities marketing campaigns supporter journeys helping to write and develop content.
· Provide support for ongoing supporter communications.
· Support on reporting the success and learnings of our communications in regular feedback meetings and reports.
· Support on creating and updating tracking dashboards to monitor performance.
· Analyse and use data insight to suggest continual improvements to supporter journeys.
· Support in maintaining and developing data processes across different platforms.
· Assist the fundraising teams supporter journeys to help ensure contacts go on a continuous engaging journey.
· Help develop supporter journeys for new fundraising products.
Person Specification:
· Strong marketing or fundraising background (1-2 years).
· Experience with supporter journey creation and development.
· Experience with using email platforms (Adestra or equivalent).
· Experience with data analysis, insight and reporting.
· Experience of updating tracking dashboards.
· Experience of working with multiple stakeholders.
· Supporter journey planning & mapping.
· Strong copy writing and email content writing.
· Database proficiency (RE or equivalent).
· Excellent communicator both verbal and written.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for a proactive Community Engagement Officer with an eye for detail and a can-do attitude who is willing to learn, grow and take ownership of this newly created and unique role.
You’ll be a warm and friendly communicator, both verbally and in writing, and be excited about raising support and awareness for SSR’s work with those affected by scoliosis.
As the Community Engagement Officer, working with the Community Engagement Manager you will manage relationships with regular donors and support individuals to fundraise effectively for SSR as well as thanking fundraisers and donors.
You will work with the Community Engagement Manager to support our wider fundraising efforts by providing administrative support.
A significant part of your role will be to respond to Helpline enquiries, either by phone or email. You will be the first point of contact. Training will be given on this.
You will also handle liaising and looking after our members and processing new membership applications.
You’ll work closely with the Community Engagement Manager on any events. The yearly ‘Scoliosis Awareness Day’ event, along with the Zorab Symposium which takes place every three years and any patient meetings that take place.
You will need to be able to travel to the office at least one day a week. Days worked can be agreed to suit the successful candidate.
You will need database experience. We use E Tapestry, but Raisers Edge or other charity database experience is relevant.
There is scope to take greater responsibility across all areas of the job description depending on your experience and personal development ambitions and there may be scope for increased hours as the role progresses.
This job description is not exhaustive, and the role can evolve around the successful applicant’s skills and ambitions.
You need to be eligible to work in the UK.
Please apply with your CV and Covering Letter, outlining how your skills fit the job description and person specification, to Lesley McGinty, Chief Executive .
Scoliosis Support and Research is the new name for Scoliosis Association UK and British Scoliosis Research Foundation following their merger.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the World Green Building Council
The World Green Building Council (WorldGBC) is the largest and most influential local-regional-global action network, leading the transformation to sustainable and decarbonised built environments for everyone, everywhere.
Together, with 75+ Green Building Councils and industry partners from all around the world, we are driving systemic changes to:
● Address whole-life carbon emissions of existing and new buildings
● Enable resilient, healthy, equitable, and inclusive places
● Secure regenerative, resource-efficient and waste-free infrastructure
We work with businesses, organisations, and governments to deliver on the ambitions of the Paris Agreement and UN Global Goals for Sustainable Development (SDGs).
The Role
The WorldGBC is seeking a dedicated Advocacy and Engagement Manager to join our dynamic team. This role is critical in shaping and advancing our global advocacy efforts, influencing policy, and supporting our network of national Green Building Councils (GBCs) in their advocacy work. The successful candidate will be instrumental in developing policy positions, conducting research, and engaging with key stakeholders to promote sustainable building practices and policies worldwide. The Advocacy and Engagement Manger will report to and work closely with the Global Advocacy Director.
Key responsibilities include but are not limited to:
● Support for the Global Advocacy Director: Work closely with the Global Advocacy Director to develop and implement WorldGBC's global advocacy strategy. Assist in coordinating the organization’s advocacy efforts across different regions, ensuring alignment with overall objectives. Provide analytical support, prepare briefing materials, and manage specific projects as directed by the Global Advocacy Director. Act as a liaison between the Global Advocacy Director and other team members, stakeholders, and national GBCs to facilitate effective communication and collaboration.
● Research and Analysis: Conduct thorough research on global and regional policy trends, regulations, and best practices in sustainable building. Analyze potential impacts on the green building movement and develop strategic responses.
● Policy Development and Advocacy: Work with Global Advocacy Director to develop and articulate clear policy positions on key issues related to sustainable building and construction and lead advocacy campaigns to influence international, regional, and national policy frameworks and regulations.
● Collaboration: Work closely with other teams within WorldGBC, including programs and communications, to ensure a coordinated approach to advocacy and policy engagement.
● Support National GBCs: Provide guidance and support to national GBCs in their local advocacy efforts, helping them to navigate policy landscapes and engage effectively with policymakers.
● Communication and Representation: Represent WorldGBC at policy forums, conferences, and meetings, presenting policy positions and advocating for sustainable building practices. Prepare a range of materials, including reports, briefings, and presentations, to support advocacy objectives.
● Stakeholder Engagement: Establish and maintain relationships with key stakeholders in the sustainability, construction, and policy-making communities, including governments, NGOs, industry associations, and private sector partners.
Skills, experience and education:
● Minimum of 5 years' experience in policy analysis, advocacy, or a related role, preferably within an international context.
● Deep understanding of international climate diplomacy and national policy-making processes
● Experience managing relationships with policymakers and stakeholders and ability to lead discussions towards tangible outcomes.
● Experience in the design of built environment decarbonisation roadmaps for the public and/or private sectors and project development.
● Specific experience or interest in international work, ideally with a proven record for engaging with a geographically and culturally diverse network of stakeholders.
● Excellent analytical, communication, and negotiation skills.
● Ability to work effectively in a diverse, international team environment.
● Fluent in English, with proficiency in additional languages considered an asset.
● Willingness to travel as required.
The ideal candidate is:
● Passionate Advocate: You are deeply passionate about environmental sustainability and have a strong belief in the transformative power of green building practices to address climate change and promote global sustainability.
● Strategic Thinker: You possess the ability to think strategically about complex policy issues, identifying key opportunities and challenges for advancing the green building agenda within different policy frameworks.
● Effective Communicator: You have outstanding communication skills, both written and verbal, enabling you to articulate policy positions compellingly, engage stakeholders effectively, and represent WorldGBC in diverse forums.
● Skilled Researcher: You have a proven track record in conducting rigorous policy research, analysis, and synthesis, with the ability to translate complex information into clear, actionable insights.
● Highly Motivated: You are highly motivated to take initiative and accomplish tasks with ability to multitask and prioritise tasks independently
● Collaborative Team Player: You are a natural collaborator who thrives in a team environment, willing to share knowledge, support colleagues, and work towards common goals across cultural and geographical boundaries.
We are committed to fostering inclusivity and diversity in our workforce. In line with this commitment, we want to ensure everyone has an equal opportunity to apply for positions within our company. Therefore, we encourage candidates to submit their applications even if they do not meet all of the stated criteria. We believe in considering each applicant's unique talents, experiences, and potential, recognising that qualifications extend beyond traditional checkboxes. Additionally, we embrace various working patterns and understand that individuals have different preferences regarding their work arrangements. Hence, we warmly welcome applications from individuals seeking diverse working patterns. We aim to create an inclusive environment where everyone can thrive and contribute, and we are excited to explore the possibilities each applicant can bring to our team.
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
This is an exciting time to join Crisis as we push forward to implement our new Supporter CRM, utilising Dynamics 365. You’ll help shape the technical solutions that support our Fundraising and Engagement, helping to meet the growing demands of an ambitious organisation determined to end homelessness.
Hours: 35 hours per week (compressed hours available in line with Crisis’ Flexible Working Policy)
Location: London office (working from home in line with Crisis’ Hybrid Working Policy, there would be an expectation for you to be in the office one day per week)
About the role
As Supporter CRM Product Owner, you will play a key role in ensuring that the needs of teams across Fundraising, Policy & Social Change, and Commerce & Enterprise are addressed as part of the ongoing CRM Development. We have created this role as we’re part way through implementing Dynamics 365 as our new Supporter CRM and are looking for someone to put their stamp on the governance mechanisms that support change, the way in which we training and onboard new users, and how we manage the testing process in advance of rolling out to all relevant teams.
About you
To be successful in this role you will have experience of CRM Product Ownership with a thorough understanding of the software development lifecycle. Equally adept working with technical and non-technical colleagues, your exceptional communication and organisation skills will be used to bring colleagues together with a focus on delivering value at the early possible stage.
You will have experience in establishing new governance processes and ideally a solid foundation in agile ways of working in a user-centred development framework. As the second Product Owner in the Business Systems team, you’ll be a crucial cog in establishing Product Ownership as a discipline in a Systems context.
You may have experience in, Product Ownership, Agile Project management, Software development, CRM management
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 21 April 2024 (at 23:59)
Interviews will be held on W/C 29 April 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Salary: London - £40,927 | Outside of London £38,892
Location: Remote (UK) with travel to our London and Bristol offices when required.
Closing date: Sunday 12 May 2024.
When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.
At Young Lives vs Cancer, we help children and young people (0-25) and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients.
About the role
Are you passionate about making transformational change happen? Experience in marketing strategy and project management? Then this is the perfect role for you.
Here at Young Lives vs Cancer we understand the incredible power our supporters have to make change happen for young cancer patients and their families and this is why it features as one of our core strategic priorities in our current corporate plan.
To support our plans a new audience function has been created within the Brand and Marketing Communications team and we are looking for an experienced and passionate project manager to lead this piece of work and transform the experience our audiences have with us. Our vision is that we become an audience led organisation, driven by insight and outcomes and we can’t wait for you to join our team to make this happen.
Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you.
This role is remote and can be based anywhere in the UK with occasional visits to our London / Bristol offices.
We would love to hear from you if you have:
• Used project management frameworks, in particular Agile, to successfully manage projects around marketing strategy & activity, audience segmentation, principles of customer relationship management and development of audience journeys.
• A creative thinker, with significant experience of encouraging innovation amongst colleagues with demonstrable results.
• Impact focussed and highly analytical, using data to make smart decisions.
• Experience of influencing, collaborating and negotiating stakeholders at all levels to incite passion and enthusiasm around a strategic cause.
Diversity declaration
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.
We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.
Accessibility
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please get in touch with us if you would like to discuss any specific requirements.
What we offer
In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. To find out more about our benefits package, have a look on our website.
If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
You may have experience of the following: Audience Engagement Strategy Manager, Marketing Transformation Lead, Audience Experience Project Lead, Marketing Insight Manager, Stakeholder Engagement Specialist, Audience Insight Project Manager, Marketing Innovation Coordinator, Agile Marketing Strategist, Customer Relationship Development Manager, Audience Transformation Specialist, etc.
REF-213 327
Job Title
Product Manager (Supporter Experience)
Salary
£45,000-£50,000 per annum
Location
Remote first with an office available in Central London and regular team meetings in the office
Reporting to
Head of Communications
Employment Type
Permanent
We are happy to talk about flexible working.
Application Closing Date
10am Monday 22 April 2024
Introduction to the role
Full Fact fights bad information. We’re recruiting for a new Product Manager (Supporter Experience) to help tackle the spread of misleading, dangerous claims—and hold those responsible to account.
As Product Manager (Supporter Experience), you will make sure those who make false claims in public can’t get away with it. Every day our team of fact checkers and campaigners find, check and challenge false claims. We identify the reasons for bad information, so we can campaign to change the systems that enable it. Your job will be to raise awareness of, and build support for, our cause through managing our supporter experience on our digital platforms.
This is your chance to work on campaigns that demand national media attention and ultimately change public debate for the better—with a supportive team behind you.
Bad information—whether shared by politicians, journalists or influencers online—ruins lives. No one should settle for it. You’ll win support for Full Fact’s cause and make change happen through delivery of digital products that gain public support for our policy and advocacy work.
Whether that’s planning and devising the digital strategy, executing the plan through developing digital channels such as the website, email and our Salesforce CRM, or ensuring our product roadmap is informed by audience research, you’ll be responsible for continuously improving our supporter experience.
This is an exciting time to join Full Fact in a year when we expect to see a General Election. You’ll be working as part of a successful communications team alongside creative specialists in press, social media, website and CRM development, community management and digital campaigning. We’re looking for someone who shares our ambitions and pushes us even further.
You’ll thrive in a fast-paced environment but know how to support colleagues, especially by helping to join up work across teams and translate between people from different disciplines. You’ll be as comfortable analysing data to make decisions, as applying our brand guidelines to ensure our copy works hard across digital channels.
Our reputation matters. As well as looking to build and reinforce it, you’ll be personally committed to Full Fact’s standards as an independent, impartial charity.
If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant
Job Definition
The Product Manager (Supporter Experience) is responsible for planning the digital strategy and executing the plan to deliver online content and campaigns that increase awareness of our work and drive the public to take action and donate to our cause.
You will manage multiple digital products and platforms, implementing data-driven improvements to ensure optimum usability and accessibility. Responsible for understanding and developing the user journey across digital touchpoints - as diverse as online advertising, campaigns and virtual events - you will advise on how best to improve the user experience and manage our content.
You will manage a multi disciplinary team of people who deliver our CRM, website, email campaigns, audience research and community initiatives.
Outcomes
In the first 6 months you’ll have the opportunity to coordinate the delivery of at least 3 campaigns that are designed to end deceptive campaign practices by political parties, improve regulation of political advertising and encourage MPs and Ministers to correct the record when they make a wrong or misleading claim. You’ll have access to new audience research data, and will use that to inform the work we do.
You’ll bring together a team of multi disciplinary experts to deliver on our campaigning aims. You’ll work with them to develop our website, CRM and mailing list to have the greatest impact, ensuring we have the right data to make good decisions.
You’ll build relationships with teams across Full Fact helping others to meet their aims, particularly supporting fundraising to deliver income-generating online communications.
Key tasks
Line Management:
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Build a team culture based on supportive collaboration, in which constructive challenge is welcomed.
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Empower your team to lead in their respective areas with confidence.
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Set deadlines and maintain impeccably high standards of output and product quality.
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Support your team in their long term professional development and performance, including identifying and delivering on their training needs.
Website and campaigns management
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Project manage the campaign lifecycle, ensuring all deliverables and milestones are achieved, across multiple teams and functions (e.g. work with the Individual Giving Manager to design campaigns that increase donations).
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Collaborate with the Social Media Manager and Editorial team in the development of a content strategy that drives engagement and high-quality growth.
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Work closely with the rest of the team to create compelling, engaging and action-oriented copy across a range of digital communications.
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Identify digital suppliers (e.g. PPC and Paid Social campaigns) which can help us build campaigns targeting different audience segments. Own the relationship and workflow to ensure they have all the materials they need to succeed and hold them to account based on agreed targets.
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Assist the team with website updates using our CMS (Django) as well as contributing to larger website projects.
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Work with direct reports to set up landing pages and data capture forms, build our mailing list, manage multiple email campaigns and perform thorough QA and testing on website, email and CRM builds.
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Oversee building and testing of user journeys to ensure workflows are correctly set up across platforms, and identify any areas for improvements.
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Advise and make recommendations on product roadmaps based on learnings from data analysis, audience research, knowledge of trends and best practice and experience of campaign delivery.
Data management and analysis
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Assist the team in designing user research and analysing audience data to ensure our decisions are informed by an understanding of our existing and potential supporters.
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Understand the organisational needs for data to inform how we acquire and retain supporters.
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Lead projects to integrate our Salesforce CRM with any new additions to the website (e.g. lead generation forms).
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Work with the CRM Administrator to ensure the data is available, clean and accurate, and to prioritise and action internal CRM requests for training, issues and new functionality.
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Deliver monthly, quarterly and campaign-specific performance reports across all channels, highlighting achievements, insights and lessons learnt, informing a plan to further drive performance and ROI improvement.
What we are looking for from you:
Political impartiality and sensitivity:
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You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).
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Understanding of public debate in the UK and sensitivity to the political context we work in.
Job skills/competencies
Personal skills/competencies
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Technical proficiency
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Confident in getting the most out of multiple software platforms, maximising the delivery of exceptional and innovative supporter journeys that increase engagement, fundraising rates, average value and other key metrics.
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Experience using Salesforce (NPSP) is beneficial.
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Project management skills.
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Experience of planning, managing and overseeing effective multi-channel campaigns.
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Experience with building growth through SEO, Paid Social and PPC.
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Knowledge of techniques for driving action and acquisition through digital channels.
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Content planning, auditing and development, particularly with functional website, email and landing page copy.
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Communication and leadership
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Good at collaborative problem solving and able to make decisions without undermining agency and autonomy of direct reports.
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Exceptional communication skills, with the ability to work collaboratively with a range of stakeholders.
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Excellent copywriting and storytelling skills.
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Confident in running ‘Show and Tells’ and mentoring colleagues.
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Line management experience, preferably of multidisciplinary teams.
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Evaluation and testing
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Experience of conducting usability testing.
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Proven ability to evaluate complex data and understand market trends.
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Strong experience using Google Ads and Analytics.
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Legal, political and impartiality
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Working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK.
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Committed to the political neutrality of our work with a good understanding of impartiality (please see the rules on our website).
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You act with integrity and are happy to commit to Full Fact’s ethos and the seven principles of public life.
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Strong understanding of public debate in the UK and sensitivity to the political context we work in.
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You understand that part of Full Fact’s work is being a watchdog, that it can attract hostile attention, and how to manage these risks—and can support your team while standing firm for our principles.
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We understand that many candidates will not meet all of the above criteria, and may have deep rather than wide experience in a relevant skill set. We encourage you to apply and be explicit (but brief!) in your cover letter about what you’d need to learn on the job.
What we offer
Starting salary of £45,000 - £50,000 per annum depending on experience.
Workplace Pension
Generous holidays
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25 days holiday plus bank holidays.
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In addition, we close the office for a period between Christmas and New Year.
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Day off for moving home.
Comfortable, centrally located London office with good transport links.
Employee Assistance Programme.
How to apply
Upload your CV and cover letter using the link below by 10am on Monday 22 April 2024.
Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously.
Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship. This can be found on our website.
How the application process will work
We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.
The interview panel will be Phoebe Arnold, Interim Head of Communications, Andy Dudfield, Head of AI, and Laura Dewis, COO.
The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.
The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.
The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you.
The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with Pancreatic Cancer UK to find their Supporter Experience Manager.
The charity offers a flexible working environment, with hybrid working from their London office.
As Supporter Experience Manager, you will help us to champion and improve audience experience across the charity, including our support services, fundraising, campaigns, and marketing activity. You’ll focus on mapping, developing, managing, and analysing a matrix of multi-channel journeys with the overall goal of increasing impact, deepening engagement and loyalty, and driving up income.
You will be reporting into the Senior Marketing Manager and will work closely with teams across the organisation to showcase key insights and make actionable recommendations, considering how objectives, content, channels, and targeting can best be used to optimise the audience experience.
Key Responsibilities:
· Audit all our current audience journeys, identifying the key KPIs for each and analysing how well the journeys are achieving their aims.
· Use data analysis to identify where audiences experience could be improved (e.g. overlapping communications, pain points) and highlighting where good practice exists.
· Prioritise journey development based on organisational goals and impact vs input, balancing quick wins with longer-term improvements.
· Working with teams across the organisation, showcase key insights and make actionable recommendations to both our journey matrix and individual journeys, considering how objectives, content, channels, and targeting can best be used to optimise the audience experience.
· Contribute to, and help to implement, new processes so we can better plan and manage individual journeys, as well as our journey matrix.
· Run workshops, training sessions and consultation meetings where appropriate that help teams to make journey improvements and transition to a more audience-centred way or working.
· Influence internal stakeholders to see the benefit of leaving behind a product-only mindset and expanding their view to better meet the needs of our different audience segments.
Person Specification:
· Experience of working in an audience experience-focussed role in a similar sized organisation - mapping, planning, measuring and optimising audience journeys.
· Experience of working within a marketing team to deliver communications and creative content to range of audiences across a range of channels.
· Experience of analysing various forms of audience insights to develop tangible actions for teams to apply to individual journeys, as well as the journey matrix.
· Experience at championing the audience voice and encouraging teams to shift to a more audience-centred way.
· Experience of creating and improving processes to better plan, manage and evaluate audience journeys.
· Strong project management skills with the ability to work with cross[1]functional project groups and programmes.
· Excellent interpersonal skills with the ability to build good working relationships with, and influence, internal and external stakeholders.
· Excellent data literacy and numeracy skills.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
The Huntington's Disease Association is a UK registered charity that supports people affected by Huntington's disease across England and Wales. We provide information, advice and support to families, friends, and healthcare professionals.
We are looking for an experienced Volunteer Manager to support and inspire those who volunteer for the charity. You will lead them in line with the vision, mission and values of the charity and work to fulfil the goals of our strategic plan. You will strengthen our current volunteering strands with effective governance and great communication and will develop new volunteering opportunities within the charity.
You will manage our volunteer-led Branches and Support groups who offer peer support, fundraising opportunities and activities locally. You will also manage HD Voice, our panel of volunteers, who contribute to the internal development of the charity and ensure that the voice of the Huntington’s community is at the heart of research into the condition.
You will co-ordinate all aspects of the volunteer journey from recruitment, selection, induction, training and ongoing support and develop effective policies, procedures and guidance for volunteers as well as developing an effective monitoring and evaluation process.
We are looking for someone with strong volunteer management skills who has experience of training volunteers and of writing policies, procedures and guidance in line with data protection guidance. Also someone with great communication and relationship management skills who has experience of managing volunteers at all stages of their volunteer journey.
There will be regular evening and weekend work as many of our volunteers work themselves so need the support out of office hours. There will be a need for travel across England and Wales.
This is a fantastic opportunity for the right candidate to bring their knowledge, skills and experience to our organisation.
We offer great benefits including 25 days annual leave plus public holidays (pro rata for part time staff), a pension scheme with 3% employer contribution, a tax-free working from home allowance, a Medicash scheme, a flexible working approach, a supportive and positive working environment and fantastic learning and development opportunities.
We are committed to equal opportunities in our recruitment process and in order to find out how well we are doing, we collect monitoring data. This will not form part of the selection process in any way and will be used for monitoring purposes only. The completion of this form is voluntary.
The Huntington's Disease Association is looking for someone with the ability to work in a way that promotes the safety and wellbeing of adults at risk, children and young people. We follow safer recruitment practices to ensure we are safeguarding the people we work with. We require the successful candidate to provide two employment references and undergo a Disclosure and Barring Service (DBS) check for enhance disclosure before joining the charity.
Full details of how we securely handle the data you provide to us as part of the recruitment process can be found in our privacy notice for job applicants on our website.
Click on 'apply' to begin your application. To ensure your consideration, please upload both a CV and cover letter. Your cover letter should include why you are applying for the role and how you meet the requirements of the person specification. The job description and person specification can be found within the job vacancy pack.
Applications submitted without a CV and cover letter will not be considered.
Closing date for applications is Friday 3 May 2024, 5 pm
Interviews will be held Friday 17 May 2024.
The client requests no contact from agencies or media sales.
Are you looking for an exciting new opportunity in Events and have a real passion for Supporter Care? Eden Brown Charities is delighted to be working in partnership with an incredible leading UK Charity.
This is a brand-new role for the Charity and an exciting time to join the innovative events team.
About the role
As Virtual Events Manager (Supporter Care) you will lead a dynamic team to deliver exceptional supporter experiences through acquisition campaigns and stewardship journeys of the virtual events programme. You will line manage the team and be responsible for supporting them to deliver stewardship journeys as well as seek opportunities to proactively grow the virtual events programme.
You will work closely with the wider fundraising, marketing and innovation team to ensure that there is a high level of engagement across the virtual events programme.
About You
To be successful in this role you must have
-Had significant experience in an events manager role in a Charity with a focus on stewardship of supporters
-Had experience of line managing a team
-Had experience of managing large fundraising event campaigns
-Had experience leading projects and guiding and directing other team members to deliver against objectives
Please note that this is a Hybrid role with a minimum of 2 days in the office in Central London. Please call Laura Iliff on 07442607841 for more information on this incredible role. The closing date on 26th April.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.