Supporter experience manager volunteer roles in heald green, greater manchester

We're looking for 2-3 detail-oriented and strategic Search Engine Optimisation (SEO) Specialist Volunteers to help optimise our online presence and ensure our campaigns and content reach the communities that need them most and increase the charity’s search engine results rankings. The SEO Specialist Volunteers will play a key role in enhancing the visibility and searchability of Burning Nights CRPS Support’s website and digital content.

The SEO Specialist Volunteers will be volunteering within the Communications & Marketing Team to implement SEO best practices, conduct keyword research, improve site structure, and analyse web performance – all to ensure our content reaches a broader audience and amplifies the voice of our charity’s supporters online.

Key Tasks and Objectives

• Competitor and Keyword Research: Conduct keyword research to inform website content and campaign strategies.
• On-page optimisation: Optimise existing content for improved search engine ranking (meta tags, meta descriptions, headers, alt text, etc.)
• Monitor and analyse SEO performance using tools such as Google Analytics, Google Search Console, and SEMrush.
• Technical SEO Implementation: Identify technical SEO issues and collaborate with content teams to resolve them.
• Backlink and Off-Page SEO: Assist in developing backlink strategies and improving domain authority.
• Support the content team in creating SEO-optimised articles and pages.
• Provide monthly reports on SEO performance and suggest improvements.
• Stay up to date with SEO trends, Google algorithm updates, and emerging best practices.

Key Skills or Qualifications

• Excellent understanding of SEO principles and search engine algorithms.
• Proven experience in conducting SEO audits, strategy development, and implementation.
• Experience using SEO tools such as Google Search Console, Google Analytics, Ahrefs, or SEMrush or similar platforms.
• Previous experience in digital marketing, content strategy, or technical SEO.
• Ability to perform keyword research and competitor analysis.
• Familiarity with HTML, CSS, and content management systems (ideally Django framework).
• Strong analytical skills and attention to detail.
• Excellent written communication and reporting skills.
• Evidence of organisational skills, with good attention to detail.
• The ability to work independently, turning recommendations into action without needing constant oversight.
• A passion for using your skills to support patients and families impacted by a debilitating pain condition and help save lives.
• Passion for creating inclusive and accessible digital spaces.
• Highly organised, self-motivated, and able to work independently.
• Enthusiastic about supporting a small charity.
• Willing to learn, adapt, and collaborate with a supportive team.

Desirable Experience

• Experience of Google Ads for nonprofits.
• Experience of using Django framework websites.
• Familiarity with accessibility best practices and inclusive web design.
• Experience working with or volunteering for nonprofit / charitable organisations.
• Demonstrable IT skills, particularly Google Drive and Microsoft.
• Good research and information management skills.
• An understanding of the charity sector and/or fundraising.

Key Benefits

• Volunteer as part of a forward-thinking, supportive team.
• Unique opportunity to directly contribute to strategic SEO recommendations, and the implementation of those changes to increase the charity’s visibility.
• At Burning Nights CRPS Support you’ll use your SEO skills for a mission with a real, measurable impact. This is more than just a volunteer role, it’s an opportunity to change and save lives.
• Make a meaningful difference in the lives of patients and families impacted by a severe pain condition.
• Building your network and forming connections with like-minded people and organisations.
• Enhance your CV and gain skills that are transferable to a variety of career paths.
• Receive training and ongoing support from our team.
• Experience the personal satisfaction and fulfilment that comes from helping others.

Training and Support

• Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
• This a remote volunteering opportunity with regular online team check-ins and collaborative sessions with a supportive, creative, and inclusive team environment.
• Relevant and ongoing training for your volunteer role.
• Regular updates on charity activities.
• Support, advice and guidance from Charity team.
• After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
• Out-of-pocket expenses, approved in advance will be reimbursed.

Role Title- Marketing Manager (Volunteer)
Location- Remote, UK-based

Are you a strategic thinker with a passion for building marketing projects from the ground up, crafting strategies through to implementation? Youth Advantage UK is looking for enthusiastic volunteers eager to gain hands-on experience while making a meaningful impact.

Please note: This is a voluntary unpaid role. There is no direct financial compensation or future paid opportunity attached.

Key Responsibilities:

• Support the creation, development, and execution of B2B, B2C, and B2G marketing strategies.
• Assist in building and adapting comprehensive marketing plans from scratch.
• Collaborate with the fundraising team to design and deploy targeted marketing materials.
• Conduct basic market research and assist in audience segmentation and competitive analysis.
• Contribute to defining value propositions and understanding donor engagement journeys.
• Help develop and distribute digital assets across email, social media, and other communication channels.

Essential Skills:

• Interest in strategic marketing planning, positioning, and stakeholder engagement.
• Basic understanding of content creation, digital marketing, or campaign coordination.
• Strong communication and organizational skills.
• Willingness to learn about donor journeys, market targeting, and marketing analytics.
•  Familiarity with tools like Canva, PowerPoint, or Wix is a plus, but not essential.

Qualifications:

• Bachelor’s or Master’s degree (or currently pursuing one) in Marketing, Communications, or a related field.
• Strong desire to learn and contribute to real-world marketing strategy and execution.
•  Soon-to-be or recent graduates are highly encouraged to apply, this role offers hands-on experience to strengthen your portfolio and CV.

Note:

This is a volunteer, project-based position. While there is no formal contract or obligation, volunteers may request the following upon completion of their commitment(s):

•  A LinkedIn testimonial and/or written references.
• A public thankyou post on our social channels.
• Permission to list Youth Advantage UK as an employer on CV’s and LinkedIn profiles

We are always happy to recognize meaningful contributions to campaigns and strategic initiatives in way that support our volunteers’ professional development.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the Warrington and District Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need.

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Hours: Variable – depending on individual circumstances and what people can do

Location: Variable – we are looking to extend our reach of peer support walks throughout Yorkshire

Main Tasks:

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Support our regular wellbeing/peer support walks

· Welcome participants and help them feel comfortable, fostering a friendly and inclusive atmosphere

· Encourage conversations among participants, offering a listening ear

· Be attentive to the well-being of all participants during the walk

· Offer information on YBTC services

· Attending occasional training sessions or volunteer meetings organised by YBTC

We are looking for people who are:

· Are warm and non-judgemental

· Reliability – are punctual and committed to scheduled walks

· Collaborative mindset to work effectively with staff and volunteers

· Basic physical fitness to complete the walks, awareness of the needs of participants with

different mobility/health conditions

We can offer you the following:

· Full induction and ongoing training

· Ongoing support and supervision in your role

· Opportunity to learn new skills and meet new people

· The satisfaction of making a positive impact on those affected by brain tumours

Background

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumours are diagnosed in the region

every week.

Our charity values are: Integrity, Compassion, Community & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire through local support and research.

While gaining invaluable experience in recruitment, human resources and NFP Social enterprise,                           practice your passion within real-life scenarios.

We are looking for Recruitment Managers to join our team. The ideal candidate will play a vital role in sourcing, engaging and will help us build a diverse and dedicated team to support our brand messages and visions.

If you are enthusiastic, passionate and dedicated about building a dynamic team and are excited to contribute your recruitment skills to a meaningful cause, join us as a Recruitment Manager Volunteer. Together, we can create a positive and lasting impact in our community.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

Responsibilities:
- Collaborate with HR and leadership team to understand needs, roles and requirements.
- Develop and implement effective recruitment strategies and campaigns.
- Utilise online platforms, social media, and community networks to advertise opportunities.
- Assist with review applications and inquiries, and assess candidate suitability.
- Conduct interviews with potential candidates to determine their skills, motivations, and alignment with our values and visions.
- Maintain a database of potential and current candidates and keeping track of their skills, interests, and availability.
- Work closely with leadership team and other team members to ensure a seamless transition from recruitment to engagement.
- Regularly report on recruitment metrics and effectiveness to the leadership team.
- Continuously seek opportunities to improve recruitment process.

Requirements:
- Excellent communication and interpersonal skills.
- Ability to effectively market and promote opportunities.
- Experience in recruitment, human resources, or volunteer management is a plus.
- Highly organised with the ability to manage multiple tasks and prioritise effectively.
- Proficiency in using online platforms, social media, and communication tools.
- Dedicated and willing to learn.
- Committed to our values and mission 

Please send your CV and a brief cover letter outlining your interest and relevant experience. We look forward to reviewing your application and discussing how you can become a vital part of our team.​

ABOUT TESYouth 

TESYouth (Training, Employment Opportunities & Social Development for Youth) is a NFP social enterprise which focuses on improving the rate of youth employment, through volunteering, interactive and skill-based workshops, work-experience and training programmes. Together with our strategic partners, we collaborate with organisations to provide youth to develop their skills, and to assist in achieving their career aspirations.

About Children With Voices
Children With Voices is a dynamic charity focused on empowering children and young people through creative projects, advocacy, and education. Our mission is to give young voices the platform they deserve, supporting them in building confidence and fostering positive change in their communities. As we continue to grow and expand our impact, we are looking for an experienced Senior Human Resources Manager to join us in a volunteer capacity to lead and shape our HR strategies.

Role Overview
We are seeking a proactive and experienced volunteer to take on the role of Senior Human Resources Manager. This is a remote, volunteer position with the option to attend our office, located in Hackney, London, for those who prefer occasional in-person meetings. In this role, you will be responsible for developing and overseeing the HR strategy, policies, and processes that support our staff and volunteers, ensuring that Children With Voices remains a supportive and inclusive workplace.

The ideal candidate will bring substantial HR experience, excellent leadership abilities, and a genuine passion for making a positive impact on the lives of children. You will work closely with the senior management team, providing strategic HR guidance and supporting the growth of the organisation.

Key Responsibilities

1. Strategic HR Leadership

   • Develop and implement HR strategies that align with Children With Voices’ mission and values.

   • Advise the CEO and senior management team on HR-related issues, ensuring the HR function supports the organisation’s objectives.

   • Cultivate a positive, inclusive, and supportive workplace culture in line with the organisation’s ethos.

2. Recruitment and Onboarding

   • Oversee and lead the recruitment process, ensuring the organisation attracts and retains talented individuals who are passionate about our cause.

   • Manage onboarding procedures for new staff and volunteers to ensure a smooth integration into the organisation.

3. Employee Relations and Compliance

   • Provide expert advice on employee relations matters, ensuring fairness and compliance with UK employment law.

   • Offer guidance on disciplinary and grievance procedures and ensure that these processes are conducted fairly and in accordance with best practice.

   • Develop, implement, and maintain HR policies and procedures to ensure consistency and fairness across the organisation.

4. Training and Development

   • Identify opportunities for training and development that will enhance the skills of both staff and volunteers.

   • Promote continuous professional development and support leadership initiatives.

   • Ensure that staff and volunteers have access to the necessary tools and resources to succeed in their roles.

5. Wellbeing and Staff Engagement

   • Lead initiatives to promote the wellbeing and mental health of all staff and volunteers.

   • Develop and implement staff engagement programmes to foster a motivated, satisfied, and high-performing workforce.

6. HR Operations and Administration

   • Oversee the day-to-day HR administration, including maintaining accurate records, supporting payroll processing (where relevant), and ensuring that employee benefits are effectively managed.

   • Develop HR reports and provide insights to support decision-making.

   • Ensure all HR activities are managed efficiently and with the highest level of confidentiality.

Key Requirements

• Experience:

  • Proven experience in HR management, with a strong understanding of employment law and best practices.

  • Experience in managing employee relations, performance management, recruitment, and organisational development.

  • Experience working with senior teams to implement HR strategies.

• Skills:

  • Strong leadership and communication skills, with the ability to work collaboratively and provide strategic guidance.

  • High organisational skills and the ability to manage multiple priorities in a remote working environment.

  • Sound knowledge of HR software and systems for managing HR functions.

  • Ability to work independently and remotely, with occasional in-person meetings as required.

• Qualifications:

  • CIPD Level 7 or equivalent HR qualification is desirable, but not essential.

  • A commitment to continuous personal and professional development.

Why Volunteer With Us?
This is a rewarding opportunity to make a real difference to a charity that is transforming the lives of children and young people. As Head of HR, you will play a key role in shaping the organisation’s culture and helping us build a strong, sustainable team. We offer flexibility with remote working and provide the chance to engage in impactful work that aligns with your professional HR experience while contributing to a meaningful cause.

By volunteering with Children With Voices, you will gain valuable experience and have the opportunity to network with like-minded professionals while making a tangible difference.

Managing content for the charity's social media platforms, monitoring performance and establishing and/or maintaining active social media accounts, in addition to researching and creating creative content for different social media channels.

What will you be doing?

• Creating and managing daily social media posts across all social media platforms e.g. Instagram, Facebook, Twitter, TikTok and LinkedIn.
• Develop new, engaging warm-hearted content to increase interest and attract supporters. 
• Working in conjunction with the Marketing Manager and CEO, be responsible for posting original, high-quality content (twice per week) to improve our brand presence, grab the attention of our target audience and drive growth.
• Assist with creating our new social media strategy 

What are we looking for?

• Clear understanding of social media platforms.
• Good written and verbal communication skills
• Highly motivated, enthusiastic and a positive can-do attitude.
• Knowledge of marketing and public relations is also desirable.

Skills, experience and qualities needed

• Creative Skills
• Administration
• Canva Experience
• Commercial Awareness
• Creating Calendar
• Customer Service
• Event Planning
• Fundraising
• IT Skills
• Marketing and PR
• Research
• Team Working
• Written Communication Skills

Time commitment and expenses:

• 1-3 hours per week, either in or out of office hours.
• We request a minimum commitment of 3 months volunteering.

What difference will you make?

Joining our team will give you the opportunity to:

• Contribute to a good cause that shares the same values as you.
• Use and share your skills.
• Gain new skills and work experience.
• Expand your network and social skills,
• Be part of a friendly team of people
• Make a big difference to our organisation and the lives of our beneficiaries.
• Never underestimate the power of your voice.

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Warrington and District group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Warrington and District area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Stockport and South East Manchester group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Stockport and South East Manchester area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

"We are looking for 3 candidates to join our volunteer enhanced professional development programme and gain real world experience in your chosen field). While we only have 3 vacancies available through this programme, other options are available if your skills match our criteria".

Bid - Writer Support (Administrator) Job Overview

We are currently recruiting for Bid - Writer Support to join our passionate and driven team.

As Bid Administrator you will support the performance of a high performing bid team designed to facilitate and support the successful winning of new grants and tenders across the UK.

As an outstanding administrator you will play a key role in assisting the team to ensure that all bid documents and business development literature is prepared and presented not only to the highest possible standards but on time – often within challenging deadlines. Key to success in the role will be the following traits:

· Adaptability

· Determination

· Flexibility

· Robust disposition

You will be at your best when you’re working under pressure and in a fast-paced, deadline driven environment. This role calls for someone who can react as deadlines and priorities change; someone with resilience and a tenacity to get the job done whilst never compromising on quality.

Key Responsibilities:

· Management of a central mailbox, including basic tender management duties

· Monitoring new business opportunities advertised on various portals and websites.

· Reviewing new business opportunities as they arrive, forwarding relevant opportunities to the appropriate bid writers.

· Taking ownership of the bid library, which includes ensuring that it kept up to date as and when new opportunities are submitted.

· Thoroughly proof-reading materials to ensure information is grammatically correct, well-researched, and without spelling errors

· Ensuring that our in-house bid process is understood and implemented to ensure that quality, commercial and legal requirements are consistently met

· Taking ownership of client portals – Including dealing with daily alerts and maintenance of portal logins

· Providing general administrative support to the bid writing team.

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday and Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Type: Volunteer

Benefits:

• Flexitime
• Work from home

Schedule:Day shift

Experience: Administrative: 1 year (preferred)

Work Location: Remote

As a Business Development Manager you will be the front of the charity by helping to create opportunities when engaging small, medium and large enterprises.  The role will provide effective day-to-day management relating to all aspects of the charity’s set up and operations.

The role will ensure financial sustainability by assisting the CEO, Marketing Lead and fundraisers identify and secure appropriate funding that supports the values of the charity, and to clearly demonstrate and promote the positive impact of the charity. 

What will you be doing?

• To manage all operational activity of the charity according to the strategic direction provided by the CEO and Trustees.
• Where required to undertake aspects of business development including identification of funding opportunities, bid writing and tender submissions.
• To assist the CEO with updating and revising the charity’s business plan and fundraising strategy in accordance with the Trustees’ strategic direction.
• Contacting potential partners to establish rapport and arrange meetings.
• Researching organisations and individuals to find new opportunities.
• Where appropriate attend conferences, meetings, and charity events.
• Develop a growth strategy focused both on financial gain and stakeholders’ satisfaction.
• To undertake any other relevant duties within the overall scope of the role, as requested by the CEO and Trustees of the charity.
• Lobby government and other policy makers on behalf of the charity’s cause or client group.

What are we looking for?

• Bachelor’s degree in business, sales and marketing or related field.
• Highly competent IT skills
• Proven customer service skills
• The ability to prioritise and manager own workload
• Understanding of data protection and confidentiality
• Excellent time management and organisational skills
• Ability to motivate and empower people
• High levels of commitment, reliability and motivation
• Flexible and adaptable approach
• Ability to learn quickly and take on tasks outside of current skill set.

Time commitment and expenses:

• 3-7 hours per week, either in or out of office hours.
• We request a minimum commitment of 3 months volunteering.

What difference will you make?

• Share your knowledge and experience.
• Learn new skills.
• Shape how the charity presents itself to service users, stakeholders, funders and the general public.
• Network with a friendly team of people.
• Make a difference to the charity and the lives of others.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Rochdale and District group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Rochdale and District area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Wigan and Leigh group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Wigan and Leigh area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

As an Administrative Support Volunteer, you will play an essential role in the team, complimenting the work of the Manchester Hub and allowing Shelter clients to receive the support that they need. The opportunity will allow you to make a difference in your local community as well as gaining hands-on experience in one of the UK's leading housing charities. 

Suggested Involvement: e.g. A suggested minimum commitment of one day per week for six months

Availability: e.g. This volunteering opportunity will take place within our working hours, Monday-Friday, 9:00-17:00 

Location: Manchester Hub, Unit 3, Great North Tower, 5 Watson St, Manchester M3 4EE 

Supervised by: Hub Administrator 

Why get involved with Shelter? 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams, and they all contribute their valuable time, skills and experience. We simply couldn’t achieve our goals without them. 

Main tasks 

• General administrative tasks (photocopying, scanning, and minute taking) 

• Covering reception and meeting and greeting people who are dropping into the office on an ad hoc basis 

• Updating local resource documents, such as local authority information sheets

• Inputting information on to our case management system 

• Supporting the team with resources for delivery of training 

Skills and experience required 

• Previous administrative experience or an interest in gaining administrative skills 

• An interest in social welfare e.g. housing, welfare benefits, debt. 

• Ability to manage your own time and task load 

• Confident and professional telephone manner 

• Good communication skills (this may be through experience of working with the public). 

• Confident IT skills including Microsoft Office programmes. 

• The ability to work as part of a team and value others 

• Willingness to follow Shelter’s policies including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection 

Induction, learning and development 

To enable you to take part in this opportunity, Shelter will: 

• Provide you with a Volunteer Handbook and all Policies & Procedures 

• Provide e-learning including Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding 

• Provide access to other appropriate Shelter training 

• Provide a local induction relevant to your role 

• Pay ‘out of pocket’ expenses in line with Shelter’s Volunteer Expenses Policy 

Benefits of volunteering with Shelter 

• Supporting Shelter in our fight against bad housing and homelessness 

• Gain valuable work experience 

• Be part of a great team 

• Build your confidence and develop transferrable skills 

• Enhances your CV 

Next steps 

Please complete an online application for this role. After you have applied, we will invite successful candidates to an informal interview to discuss the role further. 

Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information. 

This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.