Supporter Manager Jobs in Central London, Greater London

The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.

The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.

The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.

You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals.  You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.

You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team.  You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.  

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’.  Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury. 

Location: Remote with occasional travel to Bristol

Salary:£42,750

Length of contract: Fixed Term Contract – 12 months

Hours per week: 37

Who are Women’s Aid?

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.

Purpose of the Operations Manager role: 

As Operations Manager, the successful candidate will play an integral role in the effective day to day management of key business support services including operations, IT data and premises. The role includes line manage responsibilities of the inhouse team as well as maintaining key relationships with outsourced companies to ensure objectives are met.

Key duties and responsibilities of the Operations Manager:

Operations: 

• Manage the non-pay elements of the Operations Budget, including IT budget. (approximately £400K annually) 
• Ensure that the technical, digital and office environment needs of all staff (across all sites and remote workers) are fit for purpose and adequately resourced
• Compliance with Health and Safety legislation
• Oversee the effective management of communal facilities, office resources and equipment. 
• Responsible to complete, monitor and maintain the Operations Risk Management register.

Data Protection and Management: 

• Provide subject matter expert advice on GDPR compliance and data protection. 
• Responsible for co-ordinating the Data Champions Group to ensure that all Data Protection Polices are kept up to date. 
• Responsible for all Subject Access and Right To Be Forgotten Requests
• Act as the ICO liaison. 
• Responsible for setting GDPR training requirements
• Manage the Intranet and SharePoint sites
• Responsible for ensuring that the CRM operates in line with WA’s IT and GDPR Policies. 
• Responsible for monitoring the ongoing archiving connection.

IT: 

• Work with the external IT contractors to ensure effective delivery of the WA IT strategy. 
• Ensure effective management and coordination of IT systems, equipment, office machinery, premises, and services. 
• Plan, develop and implement strategies for IT
• Ensure organisation wide compliance with IT policies. 
• Manage responsive IT support, maintain central records for externally provisioned services. 
• Oversee the effective use of databases and file storage

​What we are looking for in our Operations Manager:

• Experience and knowledge of a variety of software packages, particularly MS products
• Line Management experience
• Experience of hardware troubleshooting and support
• Solution driven and the ability to think creatively, working to tight deadlines
• Experience in health and safety
• Excellent IT skills and computer literacy
• Good knowledge of GDPR and confidentiality
• Good oral and written communication skills

Benefits of joining us as our Operations Manager include:

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

How to apply? 

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
• Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).

NB:

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
• We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
• We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
• Please read our Single Sex Statement on the Women's Aid website

The Partnership Manager role will report to the CEO and sit within the Business Development Team.

The Partnership Manager will be responsible for identifying new business opportunities in order to generate revenue, improve profitability and help the business grow. You will have a clear ability to tailor the way we sell our services to potential clients.

You will lead and support others across the company to communicate our service offering to external stakeholders that will directly contribute to the company’s growth strategy and impact.

The Partnership Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, and communicating our brand values and services that attracts a wide range of clients.

In this role, you will work closely with the Digital Communications and Marketing, Monitoring and Evaluation, Programme and Finance teams.

Essential Experience

• Have a minimum 5 years sales and client relationship experience

• Proven success in a similar role, with a track record of securing income through multi-year partnerships

• Strong relationship management skills, particularly within the education and/or corporate sector.

• Ability to manage a heavy and varied workload effectively and maintain high levels of both accuracy and output

• Ability to think strategically and identify new opportunities and initiatives to grow the business

• Excellent verbal and written communication skills, with experience of producing high quality written materials that are tailored to the needs of specific internal or external audiences.

• Experience managing a CRM system, sales systems flow and executing sales campaigns/funnels

• Experience working in a fast-paced environment and working independently to find solutions to problems

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a SENIOR NEW BUSINESS MANAGER – REGIONAL CORPORATES to join our team.

Please see below for more information on what just might be your future role.

About You

Are you experienced in new business supporter acquisition in national charities? Have you got 3 years experience winning new business for charities? Are you familiar with community fundraising and supporter engagement? Have you managed a team towards an ambitious target? If you have this and would love to help us become more visible in communities then please read on.

About the Role

You will lead 2 Business Development Managers directly to deliver a 6-figure team new business target across the country. You will also support the upskilling and support of our Area Fundraising Managers in their local new business endeavours. You will ensure a solid strategy, creative prospecting plan and pipeline management to achieve our agreed targets as well as have your own personal pipeline. You will also support the team in liaising with our national Corporate Partnership team, Marketing teams and more to ensure the team have everything they need to identify, prospect, win and report on new business. 

About the Team

You are joining a passionate team part way through a 3-year strategy implementation that has seen the team forecast to almost double income within 2 years.

Part of the Commercial Directorate which has ambitious growth plans focussed on growing our supporter base.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Corporate Partnerships Account Manager to join our team.

Please see below for more information on what just might be your future role.

About You

You will be an ambitious and experienced Corporate Partnerships Manager, with a passion for building and growing high value fundraising partnerships that bring about transformational change. You understand and are driven by working to achieve income and impact led partnerships that are long term and deliver change. You are driven by our cause, our beneficiaries and the services we offer so that you can inspire our partners to work with us to make a difference to the Armed Forces Community. You will bring excellent communication skills and a motivated, results-driven attitude.

About the Role

An experienced Relationship Builder, you’ll represent the Charity with our national partners and licensees, ensuring we build strong and lasting relationships. You will work collaboratively across Help for Heroes, building relationships to take a holistic approach to relationship management, maximising all opportunities. You will develop and fulfil robust stewardship plans, identifying opportunities for growth, stewarding partners to increased and continued support of our work. You will also take a proactive approach to finding new business opportunities, developing creative propositions and bringing in additional income.

About the Team

A key member of the Corporate Partnerships team, which is a part of the High Value Partnership team, Commercial Directorate. You will be joining the team at an exciting time for growth and this role will play an integral part in our strategy building on our successful existing corporate partnerships. The Partnerships team are based across the UK, working remotely but with regular opportunities for face to face meetings with the team, partners and beneficiaries. We work collaboratively and are a highly motivated team striving to make a big impact!

ABOUT THE ROLE

We are hiring an Area Manager to provide management and oversight for services which span across the Royal Borough of Kensington and Chelsea (RBKC). Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites. You will have the overall responsibility to deliver the highest standards of service quality, performance and improvements across your services through excellent leadership and embodiment of our SIG values.

As the Area Manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:

• Deputy Manager x 3
• Activities Coordinator x 1
• Resettlement Manager x 1

Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area

The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management and Leadership

• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
• Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. 
• Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.

Risk Management

• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
• Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high quality housing management service is provided to residents. 

Financial Management

• Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

KEY CRITERIA

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift

Introducing Chance UK

Join Our Team

Do you believe every child deserves the chance of a better future? 

We’re a small team with a big ambition – to help every child flourish. The need for our work has never been greater and we are in an exciting period of growth in order to meet that challenge. 

We provide a range of empowering services for children aged 5-13 and their parents and carers. We pride ourselves on developing evidence-based services, which put children at the heart of our work, and our services are designed to build social and emotional skills and resilience. 

We know what we do works. We provide our unique support in a variety of ways and working at Chance UK puts you right at the heart of changing children’s and families’ lives. You will be a core part of our team, so it is vital you share our values and support our mission. 

It is important that our team reflects the diversity of the communities we work with. We are actively seeking people from diverse ethnic backgrounds, disabled people, people who identify as male and people from LGBTQ+ communities. We are also keen to hear from those who have lived or professional experience of the issues we work on, including school exclusion and Special Education Needs and Disability (SEND). 

We value our team through offering a range of benefits, including: 

• 25 days holiday, plus bank holidays 2 Wellbeing days and an extra celebration day, and additional leave over Christmas 
• Matched pension contributions up to 5%, entitlement from the start of your employment 
• Enhanced maternity/paternity and shared parental leave 
• Flexible working 
• Enhanced Sick Pay 
• Access to employee assistance programme

Please note that Chance UK is committed to safeguarding and promoting the welfare of children and young people and therefore our recruitment process for this post will include an enhanced DBS check 

Key Information

• Reporting to: Director of Services
• Employment type: Full time - Open to part time or flexible working options
• Direct reports: Family Support Workers
• Hours: 37.5 hours per week
• Location: Office based. We are a hybrid-working organisation. Our main office is a few minutes from Finsbury Park station
• Start date: ASAP
• Salary: £37,485
• Closing date: 28th April 2024
• Interview: Week commencing Monday 13th May 2024

About the Role

1 in 10 children in the UK have serious emotional and behavioural difficulties, which place them at further risk of negative outcomes later in life. Chance UK’s mission is to help support them to reduce these difficulties, find and acknowledge their strengths and talents, and to help them flourish. We do this via a structured 1:1 weekly mentoring programme, which matches them with specialist Youth Workers to mentor for up to a year, alongside a range of support for their parent/carers.

Our approach is different from other services – we are there with the child and the family to understand what’s important to them, what they need, and give them the support, space and time to ensure the whole family is stronger. Chance UK’s Parent Programme Managers play a vital role in engaging parents in the mentoring support their children are receiving in order to get the best outcomes and lasting long-term positive change for the children.

Click to see the full job description and find out more about this role.

Key Purpose:

To work as part of a team that provide high quality services to farming people that come to RABI for support.  

Key Responsibilities:

• Provide high quality information, advice and guidance in an empathetic and professional manner.
• Conduct a holistic needs assessment for each service user according to their individual circumstances.
• Working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
• Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
• Collaborate with other agencies/service providers who can offer additional support options.
• Liaise with partners, ensuring that agreed actions are followed up.
• Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
•  Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
• Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
• Work constructively and collaboratively to solve problems with the support of colleagues.
• Be an ambassador for Service Delivery internally within RABI and with external organisations.
• Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.

Person Specification:

Essential

• Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
• Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
• Excellent communication skills, being able to establish rapport and build trust quickly.
• The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
• Knowledge of data protection principles and how to apply them.
• Knowledge or experience of safeguarding best practice.
• Excellent IT software skills and aptitude to adapt to new systems and processes.
• Flexible, resilient and solution focussed working with sensitivity and integrity.
• Collaborative, constructive, and solution-focussed.
• Ability to work flexibly, depending on the needs of the team and of service users.

Desirable

• Farming background or knowledge of the farming community environment.
• Experience providing support remotely.
• Relevant qualifications in health and social care.

Other

• Use of own car, ability to travel to support service users / attend meetings.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at R.A.B.I.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

Full time (flexible working options available)

Closing Date: 12 May 2024

Ref 6641

We're looking for a Shop Support Manager! This is an exciting new opportunity to join our brilliant team in our Teddington shop in a brand new role, as part of our ongoing plans to grow our Retail teams and deliver inspiring retail spaces across the UK!

We want to bring the wonders of charity shops back to our high-street and we need driven and passionate people to get us there! 

This position is for an initial 12-month fixed term contract. 

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About the Role 

As Shop Support Manager, you will provide focused support on defined areas, working alongside the Shop Manager to understand the shop, community, and proposition.   

This is an exciting new role with huge opportunity to impact the success of our Teddington shop, and to act as an ambassador for our brand in the local community!

Working closely with the Shop Manager in our Teddington shop, you'll take on a varied role delivering on key areas of work to enable the delivery of the shop's potential. You'll help embed new processes and ways of working that empower the volunteer team to help the Shop Manager drive the shop forward. 

From supporting volunteer recruitment, to taking on responsibility for day-to-day operations or leadership of the shop, you'll provide key support and additional capacity to the Shop Manager to enable the shop's continued success.   

About You 

You will be someone with exceptional project coordination skills, who understands the importance of community and enjoys supporting people to exercise similar passions through volunteering. 

You'll bring: 

• Project coordination or operations experience within retail or a transferable setting, e.g. community engagement, volunteer management, retail operations etc. 
• Excellent customer service skills with the ability to build & maintain positive working relationships with a variety of people.
• A flexible, positive and resilient attitude, able to work at pace in a fast-moving environment. 
• Results driven approach with experience of working to targets. 
• Experience and confidence using a range of IT platforms including MS Office (Word, Excel, Outlook), as well as systems for the management of other areas (e.g. reporting, volunteer management). 

Previous charity retail experience is not essential. If you have transferable project management experience and are looking for a new challenge, we'd love to hear from you! 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications. 

Ways of Working: This role will be based on-site at our Teddington shop working 5 days / 35 hours per week to include some weekend working. 

Flexible Working - We are happy to discuss flexible working options at interview. 

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Job Title: Floating Support Team Manager

Assignment Duration: 2-3 months

Location: Borough of Hounslow, Office based East Hounslow

Pay: £18.00 - £22.00 per hour

Hours: Monday - Friday, 09:00-17:00

Overview:

We are seeking a dedicated Floating Support Team Manager to oversee a new service aimed at providing essential warp-around support to vulnerable residents in the Borough of Hounslow. This temporary role offers a unique opportunity to lead a team of 20 staff members with the assistance of two team leaders and another manager as their sister project. Delivering crucial assistance to individuals striving for independent living.

Responsibilities:

• Coordinate all team activities to ensure adherence to standards and objectives.
• Provide skilled leadership and management within a complex and challenging environment.
• Contribute to and implement the team's objectives, work plans, and performance targets.
• Improve service effectiveness through high-quality outcome-focused support.
• Maximise the contribution of team members to overall organisational effectiveness.
• Ensure adherence to financial procedures and controls.
• Manage and motivate employees, trainees, students, and volunteers, including conducting supervisions and appraisals.
• Support project and support workers in key-work, case recording, face-to-face work, group work, advice giving, and advocacy.
• Provide accurate reports and timely information to support funding applications.
• Promote best practices, including person-centred support planning and effective casework management.
• Maintain positive relationships with other teams and represent the organisation at external meetings as required.
• Monitor, record, report, and meet Key Performance Indicators set internally or externally.
• Participate in a 24/7 on-call system to provide emergency advice and support.

Qualifications:

• Good understanding of managing support services for vulnerable populations.
• Ability to manage a team working with challenging behaviours and diverse support needs.
• Experience in managing change processes while ensuring strategic service delivery.
• Understanding of outcome-based approaches and recovery models.
• Proven ability to sustain relationships with colleagues, funders, and service users.
• Knowledge of financial controls and sound financial management practices.
• Strong written and verbal communication skills.
• Ability to work independently while remaining accountable to management.

This is going to be a popular vacancy so please Apply as soon as possible if you are interested so you do not miss out!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Join our award-winning team and make a life-saving difference to people and animals.

Working as part of the Development team, this new role will play an integral part in driving our fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.

Job Purpose

• Provide first-class supporter care to Animal Free Research UK’s supporters
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants
• Efficiently and effectively maintain the donor database
• Promote best practice in data processes

Deliverables 

Provide first-class supporter care to Animal Free Research UK’s supporters

• Be the first point of contact for supporter enquiries and comments across all communications channels, including social media, and provide an exceptional supporter care service
• Ensure that all supporter communications are responded to, and gifts are thanked, within agreed internal service level agreements and according to policies and procedures
• Draft and maintain a suite of approved on-brand standard supporter care responses
• Maintain an up-to-date library of standard operating procedures for supporter care processes

Efficiently and effectively maintain the donor database

• Ensure a complete, accurate, and timely record of all donor, supporter and advocate communication and gift activity in the donor and advocacy CRM databases
• Liaise with the Finance team to ensure gifts are appropriately coded and any issues related to gifts are promptly addressed
• Process cheque, card, cash and CAF donations received through offline channels
• Ensure Gift Aid is claimed and validated against Gift Aid declarations
• Proactively ensure the integrity of the CRM is maintained to a suitably high standard
• Work with colleagues to understand their requirements and perform the selection and segmentation of data for appeals, communications and reporting
• Work with colleagues to continually improve the quality, accuracy, and usability of the donor and advocacy databases

Provide assistance to the Development team

• Assist with the production of the quarterly supporter newsletter; making data selections, writing/proofing copy, and liaising with suppliers
• Steward the charity’s cohort of community fundraising ambassadors and challenge event participants, supporting them to achieve their fundraising targets
• Contribute to the development and implementation of the fundraising and marketing strategies, and the development of new products and campaigns
• Carry out any other duties as may be reasonably required

Download Job Pack for full role description 

REF-213 545

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023

Job Description  

This is a great time to join PCR’s Events & Community team as we expand the team off the back of raising over £1.3m (against a target of £800k) in 2023-24. We’ve had a really successful year with good results across our portfolio, so we’re excited to be recruiting a brand-new role to focus on PCR’s bespoke events and finding the successful events of the future! 

We are therefore looking for a proactive team player to join us and lead the innovation and delivery of our programme of PCR-owned fundraising events. This will include our flagship challenge Snowdonia for Science, as well as leading product development of new challenge, community fundraising and special event propositions. The Bespoke Events Manager will also work with colleagues across the organisation to support other strategic and stewardship events.

The position reports to the Head of Events & Community, and will line manage one Events & Community Officer. Collaboration will be a big part of the role, especially with the Virtual & Challenge Events Manager (VCM) who leads our virtual fundraising and third-party challenge events. 

Key Responsibilities 

As Bespoke Events Manager, we would be very keen to work with you to develop and shape this into an exciting and meaningful role for you. We prioritise our team member's development, and there will be a percentage of time available to work on other areas of the portfolio for development and interest. However, your main focus would be;

Project Management 

• Project manage PCR's flagship challenge, Snowdonia For Science. An amazing community event now enering its 16th year and forcast to raise £100k in 2024. This event is well-established but with plenty of room for you to make your mark, grow and improve the event. 
• Project manage new events and community products as they are developed and tested, including end-to-end planning and delivery
• Design and deliver ambitious fundraising budgets for your projects which contribute net income towards PCR's lifesaving mission. 
• Create good relationships with suppliers, venues, agencies and consultants to ensure great value.
• Lead the stewardship of fundraisers taking part in your events, boosting income and using feedback to continually develop positive journeys, experiences and opportunities for supporters 
• Alongside the Head of Events & Community and others, support the development and delivery of other events, including high value fundraising and stewardship events, and plans for a conference style event in collaboration with PCR's Research & Comms and Patient Projects teams. 

Product development and innovation 

• As a key part of the role, you’ll spend a good proportion of your time developing and testing new fundraising propositions, taking a test & learn approach. For this, there are realistic budgets and an understanding of the investment needed to try new ideas. 
• Product development will include special event product testing and at least one new community fundraising product in 2024-25. 
• Maintain a good level of understanding of PCR’s existing (and target) supporters in order to create and implement products and stewardship that motivate and inspire them. 
• Alongside the Head of E&C and the VCM, embed a culture of innovation and supporter insight in the team. 
• Proactively collaborate internally, working with other teams to identify opportunities for new events, activities and stewardship journeys that meet Prostate Cancer Research’s objectives. 

Team leadership 

• Line manage one Events & Community Officer, overseeing their work, guiding them to improve & innovate in their role, and supporting their professional development.
• Work closely with the Head of E&C and the VCM on team strategy, capacity planning and ways of working.
• Alongside the VCM, take a lead role on developing processes and infrastructure across the team including for stewardship, content, data and compliance. 
• Attend and contribute to meetings, sharing new ideas and learnings that might be useful for the wider team.
• Work with the Head of E&C and the VCM to embed and model PCR’s organisational values in the Events. Our values include: innovation, collaboration, accountability and championing the patient voice. 

As with everyone in the Public Fundraising team, the Bespoke Events Manager may also get in involved with other projects and tasks as appropriate to support all our activities. 

Skills and Competencies 

Our ideal candidate would have: 

• A willingness to get stuck in, proactive attitude and eagerness to learn.
• Confident event and project management skills, including end-to-end planning, budgeting & results tracking. 
• An understanding and (ideally) experience of product development in a fundraising context. 
• The ability to see opportunities and drive progress in existing events and finding our next successful ones!
• Excellent organisation skills and an ability to identify the most valuable use of your time. 
• Great communication and stakeholder management skills.
• The ability to motivate and inspire a range of audiences through relationship building and storytelling.
• Good attention to detail and IT Skills. 
• A strong belief in the work we do at PCR. 
• Committed to PCR’s values – innovation, collaboration, accountability and championing the patient voice. 

How to apply?  

Please send your CV and a short supporting statement (maximum 1 side of A4) outlining why you want role and why you think you’d be a good fit, giving some examples of previous experience.

Deadline for applications is the 13th of May. Successful applicants will be invited to interview on w/c the 20th of May.

Remote, with regular travel to Central London for events and meetings 

About the role 

This is an exciting opportunity for an experienced and dynamic Events Manager to lead on Media Trust’s 2024 calendar of fundraising and industry-facing events, including our upcoming 30th Birthday Fundraising Gala and support with other programme-related events.

The successful candidate will have demonstrable expertise in delivering successful fundraising and other events, working across multiple projects, and finding new and innovative ways to engage corporate supporters in fundraising events and campaigns. 

You will be part of the Volunteering & Events Management team and will manage a range of in person and virtual events, from fundraising events to corporate partner cultivation drinks, industry roundtables and large-scale volunteering initiatives. You will work with internal and external stakeholders to develop and deliver impactful high-quality events and ensure that all our events deliver against set targets.

This role would suit someone with a good understanding and experience of the UK charity sector and a passion for equalities and inclusion. We are looking for a strong candidate to take Media Trust’s event activity and fundraising to the next level to enable us to support more charities and underrepresented talent and engage more media and creative industry professionals in our work. 

Key responsibilities  

Events Management 

• Manage end-to-end delivery of Media Trust events, campaigns and projects of varying size, format and complexity, both in person and virtually

• Lead on the development and running of Media Trust’s 30th Birthday celebratory events, including but not limited to our Fundraising Gala, ensuring the fundraising target is hit or exceeded 

• Support the Programmes team and Media Trust Films team on delivery of events when necessary, including, but not limited to, Charity Challenge Days and Film Screenings 

• Provide a high standard of support to key stakeholders throughout the planning, execution and evaluation of each event 

• Develop and implement consistent processes, procedures and documentation for all events across Media Trust, including event timelines, agendas, speaker and staff briefs 

• Develop fundraising and sponsorship proposals to fund core events across Media Trust  

• Manage event budgets ensuring they are run cost effectively

• Maximise the profitability (where appropriate), sustainability and quality of all events 

• Act as first point of contact for stakeholders including corporate partners, venues, caterers, speakers, attendees, Media Trust staff and Trustees 

• Research and suggest relevant key speakers and work with all Media Trust teams to finalise speakers for events

• Work closely with the Marketing team to develop communications to promote events and drive engagement 

• Monitor KPIs and evaluate the impact of events, providing reports and feedback summaries as required 

• Ensure all Media Trust events and fundraising activities are logged effectively and Media Trust’s CRM is kept up-to-date 

Corporate Partner Activity 

• Liaise with our Corporate Partners and lead on bespoke events organised as part of their partnership with Media Trust

• Work closely with the Partnerships team to develop and deliver volunteer opportunities, recruiting, briefing and training volunteers including presentations and pitches  

• Work with other members of the Volunteering & Events Management team to support with other volunteering activity including development of innovative events and opportunities

Additional Responsibilities  

• Continual research and ideation, monitoring industry trends for new and exciting fundraising and profile-raising opportunities and partnership collaborations

• Provide additional support to the Partnerships team as required

What we are looking for in you 

Essential 

• Experience of end-to-end event management, including the planning of fundraising events, and delivering high-impact results in a professional or charitable organisation

• Experience of organising both online and in person events

• Attention to detail, accuracy, and the ability to manage and prioritise across multiple events, work with multiple teams and meet deadlines 

• Experience of working with Corporate Partners and managing stakeholder relationships at both a strategic and project level 

• Outstanding communication skills and ability to adapt tone and approach for different stakeholders 

• Strong leadership skills to effectively manage external stakeholders and suppliers, paid and unpaid, ensuring high quality of work and events run smoothly

• Experience of data management and CRM systems with ability to support, inform and report on fundraising and other event activity 

• A passion for events and innovative approaches to engaging audiences 

Desirable 

• Experience of creating and developing proposals for event sponsorship and pitching to corporate partners and other stakeholders

• Experience of designing and managing event budgets

• Good understanding of the charity sector, including charity, GDPR and data protection laws 

• Understanding of the media, comms and creative sectors in the UK

The above job description is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances. 

Values of the organisation

At Media Trust, we believe it’s by giving everyone a voice that we’ll get to a more equal society. That’s why we’re working with hundreds of charities to strengthen their storytelling, advocacy and campaigning, press engagement and social media. We do this through media, communications and digital skills training delivered in partnership with our media and creative industry partners and by matching media industry volunteers looking to give back with charities looking for help with content creation and other comms support. At the same time, our programmes for underrepresented talent are giving young and diverse talent the creative media skills, access and mentoring support to break into the media

We aim to represent the communities we support. We encourage applications from people of colour, those who identify as LGBTQIA+, working class as well as Disabled people and those living with mental health conditions.
 
We are happy to make reasonable adjustments for applicants who need additional support at any stage of the recruitment process – please just get in touch to discuss.

Media Trust values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Media Trust values diversity and is an equal opportunities employer.

Working at Media Trust  

Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.  In return we offer: 

• Remote working with a monthly co-working allowance

• 30 days annual leave (plus bank holidays) 

• Flexible First employer 

• Opportunity to work flexible hours 

• Pension contributions

• 2 volunteer days each year

• Opportunity to attend up to two Media Trust Open Courses each year at no cost to you 

The Talent Set are delighted to be working with a lovely Health Charity to find their new Supporter Experience Manager

The organisation offers a flexible working environment, with a primarily remote working pattern and salary between £30-35k dependant on experience. This role will require monthly travel to their Leamington Spa offices for team meetings.

This role will oversee the development of the charity’s supporter experience strategy in line with fundraising priorities and objectives, developing donor retention methods and fantastic supporter journeys to increase long term income.

Key responsibilities include:

· Effectively lead the development of supporter journeys via multiple channels, leading on product innovations and integrated campaigns to build supporter loyalty.

· Work effectively with fundraising & marketing colleagues to implement a multi channel supporter experience and journey strategy.

· Act as the main point of contact for community volunteers to maintain engagement and activity to help them fulfil their roles across the country.

· Develop supporter retention methods and techniques to increase net income.

· Lead the Supporter Experience team, line managing two people.

Experience required:

· Experience of developing supporter journeys in a public fundraising setting.

· Experience of developing multi-channel fundraising & marketing campaigns

· Experience of managing community volunteers.

· Knowledge of supporter retention methods.

· Experience of line management is a plus.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.