Supporter Services Administrator Jobs
Term:Full time, one-year fixed term contract with the option to extend
Salary:£43,500 per annum + generous benefits
Location:London (Victoria) – (hybrid working, with one to three days in the office a week)
Closing date:12 noon, 5 April 2024
Interviews: 16 to 18 April 2024
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
Working as part of our Development and Engagement directorate, this is an exciting opportunity for someone to project manage the day-to-day delivery of one of our high performing leadership development programmes, Digital Boards. The Digital Boards programme is a well-regarded programme supporting senior NHS leaders to lead on the digital transformation agenda, through bespoke board development sessions, peer learning events and written leadership resources.
This role would suit a dynamic, experienced, and hands-on individual who is motivated to work across high performing projects. The role will require a high level of organisation and involve working collaboratively across internal and external teams on events and projects, as well as working with colleagues across communications, policy, and analysis teams to deliver on programme outputs.
We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Wallace & Gromit’s Grand Appeal works in partnership with Aardman Animations to support Bristol Children’s Hospital and the region’s Neonatal Intensive Care Unit (NICU) at St Michael’s Hospital.
Our passionate and motivated community fundraising team are seeking a Community Fundraiser to help with their ambitious plans to expand the community programme to increase activity and income whilst continuing to deliver excellent supporter care to our incredible family of fundraisers.
With exciting plans ahead, including a new Gromit Unleashed public arts trail in 2025, this role is a fantastic opportunity for an aspiring and multi-talented individual looking to develop their career in community fundraising. With previous experience in fundraising, you will work closely with the community team to ensure that significant growth is achieved within the community fundraising programme.
You will be friendly, approachable and a highly motivated team player with excellent oral and written communication skills. Your warm personality will enable you to engage, motivate and influence a wide range of people, including members of the public, our fundraising families, schools, groups and hospital staff. Enthusiasm, initiative and energy are key attributes of The Grand Appeal’s team members.
You will be confident and happy to travel across the South West and thrive on promoting The Grand Appeal through the delivery of talks and presentations to schools and groups. You will enjoy meeting fundraisers to talk through their plans and advise and help them to maximise their fundraising potential. You’ll also excel at thanking donors through arranging cheque presentations and sending personalised thank you letters and handwritten cards.
Meticulous attention to detail, as well as being highly organised and flexible with a passion for fundraising and wanting to make a difference, is essential.
The Grand Appeal offers a dynamic, supportive and rewarding workplace for its approx. 40 staff. The foundation of our organisation is its strong team culture in which all staff play an essential part. Our staff are talented, creative, ambitious and The Grand Appeal’s most important resource. The role will be based at The Grand Appeal HQ opposite the Bristol Children's Hospital.
What we offer:
• Generous holiday allowance
• Healthcare plan
• Pension scheme
• Hybrid working can be considered.
If this sounds like the right workplace for you, you have the required skills and experience, and you are
looking for a new challenge, we would love to hear from you.
The client requests no contact from agencies or media sales.
Are you passionate about empowering individuals to achieve their full potential in the workforce? Ambitious College is seeking a dedicated Lecturer to join our team and deliver an impactful Supported Internship curriculum based at The Whittington Hospital.
Ambitious College is dedicated to providing unparalleled educational opportunities for young autistic people. Our Supported Internship Programme offers a unique blend of classroom-based learning and hands-on experience within a real workplace environment. Located between the vibrant atmosphere of the Whittington Hospital and our classroom facilities, we provide a dynamic setting for growth and development.
As a Supported Internship Lecturer, you'll play a crucial role in guiding and inspiring our interns as they embark on their journey towards meaningful employment. You will facilitate a supportive learning environment where interns are immersed in real workplace settings, receiving continuous feedback and honing their employability skills. Your dedication and expertise will equip our interns with the confidence and competencies needed to thrive in adulthood and competitive employment.
Please note: You will be based full time at The Whittington Hospital, N19 5NF
Key Responsibilities:
- Develop and deliver a dynamic Supported Internship curriculum tailored to the needs of our learners.
- Provide engaging teaching sessions that promote skill development and independence in the workplace.
- Offer individualized support and guidance to learners, fostering their personal and professional growth.
- Collaborate with host employer (Whittington Hospital) to create meaningful internship opportunities and facilitate successful work placements.
- Lead and inspire a team of two Job Coaches, ensuring a cohesive approach to delivering the curriculum.
- Monitor learner progress, assess performance, and provide constructive feedback to facilitate continuous improvement.
Why join us?
- The role itself is very rewarding both through the freedom of creativity and seeing first hand, our learners develop and progress through their goals and aspirations.
- Excellent CPD including a wide-range of in house and external training courses.
- You will have the support of a wider Transdisciplinary Team that includes full-time Occupational and Speech and Language Therapists as well as BCBA qualified Behaviour Analysts.
- Competitive annual salary paid over 52 weeks and excellent salary progression within the role.
- Cycle to work scheme up to £5000.
- Season ticket loans.
- A wide range of wellness programmes including: virtual yoga & zumba classes, running club, art & cooking classes online.
- Employee Assistance Programme, to help you balance your work, family, and personal life.
- Access to physiotherapy.
We are committed to investing in our people and their talent. We make sure every single person is clear about their role, and has the tools, knowledge and learning they need to perform well and make a difference.
Start date: June 2024
Closing Date: Sunday 14th of April
Interview Date: Thursday 18th of April
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
This is an exciting and varied role with opportunity to explore and develop new fundraising ideas, as well as supporting the delivery of our hospice led challenges and our successful events portfolio and would suit someone with knowledge and a passion for these areas of fundraising.
You will be a positive influencer and an engaging communicator. You must have the skills required to build successful relationships and partnerships in order to maximise fundraising opportunities and income generation.
You would be joining a successful and experienced fundraising team where working together to support one another is paramount.
Does your dream job involve, sporting and challenge events and motivating people to take part for St Luke’s? Are you full of energy, and enthusiasm? Are you organised and creative with a passion to deliver the very best supporter care?
If this feels like you, your new role in 2024 could be right here at St Luke’s Hospice.
The role is full time at 37.5 hours (other hours may be considered for the right applicant).
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As an Administrator and PA, you will provide comprehensive support to the CEO and Senior Leadership Team and ensure the effective running of the BANG office. We are looking for a committed, well-organised, systems-literate self-starter with core skills in administration and coordination. The ability to multi-task and prioritise effectively in a fast-paced environment, work flexibly, plus experience using Microsoft 365 and excellent MS Office skills are essential.
This is a dynamic and varied role that requires the passion, knowledge, experience, and commitment; to improve outcomes for our young people and families in Brent.
Main Areas of responsibility
Administration
·PA support to the CEO – diary management, attending meetings, recording and following up on actions within and outside BANG.
·Provide professional, efficient and effective administrative support for projects, ensuring efficient and effective running of the charity office and daily business support
·Coordinating meetings, taking of minutes and following up on actions for CEO
·Co-ordinate some resource and facilities management
·General office duties including monitoring email inbox, answering the phone and responding to queries, filing and mailing, maintaining the First Aid box, smoke alarms and fire extinguishers,
·Source appropriate supplies of stationery and equipment
·Contribute to maintenance and update all office Health and Safety processes
·Writing reports for internal and external use e.g. Board documents
Intern and volunteer Administration
·Assist with recruitment and supervision of youth leaders, interns and volunteers
·Ensure BANG’s policies and procedures are followed during on boarding and development processes
Office and Project Support
·Coordinate office and project events
·Contribute to the creation of relevant documents for the programmes as directed by Senior Leadership Team
·Coordinate and contribute to blog writing, newsletter, reports and content for social media and websites. Responsibility for CEO and org social media.
·Work closely with project facilitators to coordinate the collection and input of data, and to maintain project database
·Keep up to date with policy and best practice at work with young people, families and communities including any changes to the legislative framework
·Work as part of agreed project teams
General
·Work evenings and weekends as, and when, required.
·Deliver all services in accordance with BANG policies and procedures
·Undertake training and attend meetings as required and as directed by the line manager
·Ensure compliance with relevant legislation at all times
·To carry out any other duties which are consistent or commensurate with the role
The client requests no contact from agencies or media sales.
Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.
The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be a busy and fast paced hub, receiving calls of varying nature from a variety of people.
We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathetic people to join and enhance our team.
The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the Affected By Crime (ABC) service in Humberside.
The role will include calls to and from individuals, as well as administration of cases on the case management system, needs assessing and providing early intervention support.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
Your role as a TEIO will be to answer and speak to incoming callers as well as to hold a caseload and make outgoing calls to those affected by crime. You will be the primary contact for the Hub across Humberside and will be the face of the service.
As a TEIO, you will;
- answer incoming calls, speak to those affected by crime and hold a caseload
- make outgoing calls, assess needs and risks and action plan with callers
- work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
- liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
- work with the wider team to ensure an effective, trauma informed service is given to those affected by crime
You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.
You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We're looking for a kind, compassionate and resilient Support Worker to join our Assessment Centre service in Kensington and Chelsea.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Please see website for more details.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Undertake initial and continuous assessment of needs including support needs and daily living skills. This would include potential risks and an assessment of the customers independent living skills as a whole.
The initial and co-produced assessment will incorporate models of co-production, observation, and person-centred planning. This is with a view that it is solution focused as to provide a framework for progression towards independent living.
Liaise with partner agencies regarding the assessment process seeking advice and guidance as to specialist input and clinical input as part of multi-disciplinary assessment process.
Create support/ action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
Empower customers to be part of the local community and active participants in the local community as part of a Recovery Capital model.
Liaise with partner agencies regarding making referrals where an unmet need has been identified via the multi-agency assessment.
Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
Undertake key-working responsibilities for a caseload assigned by the Team Leader/Manager
Support customers to undertake all domestic tasks as past of the assessment of daily living skills, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
Develop and maintain links with all key agencies and service providers in the local community.
Co produce In Reach services at the Assessment Centre so that we are able to action plan jointly with partner agencies and feed into any action plans in regard to customers support needs e.g. Substance Misuse treatment plans
Attend training and workshops that are delivered via partner agencies were possible to provide a through and up to date assessment.
Empower customers to ensure they receive the service and benefits they are entitled to, including assessment and support of budgeting and debt management to garner their tenancy readiness.
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
Adhere to Look Ahead's Policies and Procedures
Engage in learning and development activity to increase knowledge and skills.
Provide day-to-day instruction of domestic staff/Personal Support Assistants where appropriate.
Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
About you:
Exudes a warm friendly presence and open behaviour.
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Flexible.
Open to feedback and self development.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Ability to cope positively with challenging and diverse behaviour.
What you'll bring:
NVQ Level 2 or equivalent or experience within charity/social care sector
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
The role
Our Someone Like Me peer support service ensures nobody has to face breast cancer alone. We match people affected by breast cancer with a trained volunteer who’s had a similar experience and can offer support by telephone or email.
In this role, you will deliver this service by ensuring the best possible match between service users and volunteers.
You will also assist with recruitment, training, supporting, and coordinating volunteers involved in the delivery of the service.
About you
You’ll be passionate about supporting people affected by breast cancer and helping us to improve the support we provide.
You’ll have excellent organisational and communication skills, with the ability to deal confidently and sensitively with people who can sometimes be distressed, whilst maintaining professional boundaries. You’ll be used to supporting or working closely with volunteers and providing information or support services, possibly in a health or social care setting.
You will also be confident in dealing with sensitive and confidential information. You will have excellent IT skills and be able to enjoy working as part of a busy team.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our Sheffield office. However, our hybrid working model allows you to work up to 3 days per week at home, following your induction.
When applying
We hope you choose to apply for this role. Please submit your application via the link provided. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria. If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date 9:00am on Monday 9 April 2024
Interview date Thursday 18 April and Friday 19 April 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity to Support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
The role sits within the newly formed Salesforce team, as part of the International team.
The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency. Salary: £36-42,000 GBP (or equivalent in local currency).
About Mission Without Borders International
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.
Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction.
We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce.
This position is within MWB International.
About the role
Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation.
As a Salesforce expert and product champion, the post holder will be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with the Salesforce Developer and Product Owner to manage change requests.
With significant stakeholder engagement, they will be responsible for developing a staff training programme for all countries and delivering both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades.
Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests.
The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives.
Who we are looking for
You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.
You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP.
A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests.
You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.
We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions, and create detailed process documentation and training materials to accompany them.
Rewards and benefits
-
Up to 30 days annual leave plus bank holidays
-
Enrollment into our pension scheme
-
Flexible approach to working (involves occasional travel to London, UK office or internationally)
The client requests no contact from agencies or media sales.
We are recruiting for a Children’s Support Worker who will be working closely with children and their mothers who are escaping domestic violence and other forms of violence and abuse, to provide personal welfare support and ensure that our clients are provided with a safe, supportive, and welcoming environment. The post holder will support children who have witnessed or experienced domestic violence and plan and provide stimulating, safe, and appropriate play opportunities.
Travel across Warwickshire is required, therefore, the use of a car essential to the role.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. An enhanced DBS will also be required.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have HR, payroll, or recruitment admin experience
Are you looking for experience of working in a third sector organisation
Do you want to work with a leading advocacy charity organisation supporting those in need?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role
We have an exciting opportunity for a Human Resources Administrator to join our team on a 6-month fixed term contract for maternity cover. You will:
· Undertake relevant administration on the HR Information system, iTrent
· Note take at Employee Relations, wellbeing and ill-health capability meetings
· Ensure onboarding process are completed and risk assessments are updated where necessary
· Monitor sickness absence and highlighting concerns with HRBP’s
· Supporting with recruitment of colleagues utilising our applicant tracking system, Networx
· Processing Occupational Health referrals
· Participate in specific HR projects as required
· Create and maintain electronic employee files
· Undertake any other reasonable duty as requested
About you
We are seeking applicants with at least 2 years of experience of HR and/or payroll, strong IT skills, and desirably with experience of using iTrent and CIPD Level 3. You should have strong customer service skills, be an excellent communicator, both verbal and written, and have an understanding of the employee lifecycle and production and analysis of metrics.
As this is a 6-month fixed term contract you should be able to demonstrate that you are a self-starter, confident working on your own initiative and manage a workload with multiple and, sometimes, conflicting demands.
How will you make a difference?
You will be directly supporting our colleagues, allowing them to focus on delivery of our advocacy and support services. Supporting and guiding managers and leaders by the provision of timely and accurate information.
Benefits:
- 28 days annual leave plus bank holidays, pro-rata
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; 14:00 on 25 March, however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Horn Lane service in Acton.
£24,856.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Horn Lane service, is for young children / adult between the ages of 16 and 21, we are Ofsted registered.
We a re a dynamic and caring team
We are based in Acton, West London, 2 minute walk from Acton Main Line, with the Elizabeth line and 10 minutes walk from Central Acton central line.
We are a 24/7 service, and operate a 4 week rolling program which includes early shifts 8-4, late shifts 2-10 and weekend work, no sleep ins.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
- Building supportive, trusting relationships with our young people
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting young people to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals & Independent Life Skills
- Ensuring ongoing assessment and management of risks associated with our young people within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that our young people enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving young people in the design, development and delivery of the service
- Empowering young people to ensure they receive the service and benefits they are entitled to
- Ensuring Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self-development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Essential:
- NVQ Level 3 or equivalent experience in the social care/charity sector or willing to work towards NVQ Level 3
Desirable:
- Experience working with young people
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness service in Kensington and Chelsea.
£24,856.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package.
This role requires staff to have a good knowledge of how to support complex needs clients, some knowledge of the trauma informed approach and PIE. Shifts are based on early/lates and weekends rota patterns.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
* Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House.
* Develop and maintain links with all key agencies and service providers in the local community
* Empower customers to ensure they receive the service and benefits they are entitled to
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
* Engage in learning and development activity to increase knowledge and skills
* Ability to defuse challenging behaviour with awareness of personal safety.
* Adhere to Look Ahead's Policies and Procedures
* Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
What you'll bring:
Desirable:
Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector.
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Support Worker to join our Young People service in Bracknell.
£24,856.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Building supportive, trusting relationships with customers
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Supporting key customers to set personalised goals in the form of a Support Plan
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
Involving customers in the design, development and delivery of the service
Empowering customers to ensure they receive the service and benefits they are entitled to
Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager
What you'll bring:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Flexible
Open to feedback and self development
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours
Essential:
NVQ Level 2 or equivalent experience in the social care/charity sector
Desirable:
Experience working with young people
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Night Support Worker to join our Horn Lane Young People's service in Ealing.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable our young people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of support at night, for keeping our young people and buildings safe and ensuring seamless support is provided with the support team / services.
Horn Lane service is for young people aged between 16 and 21. We are a dynamic and caring team and we are Ofsted registered. Horn Lane is a 24/7 service. We operate on a 8-week rolling rota, which involves 4 nights on and 4 nights off; this equates to a 40hr week. Shifts are 11hrs, 9.30pm to 8.30am. This is a waking night support worker role, with no sleep ins.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with our young people and creating a positive atmosphere.
Working proactively with other members of the team to handle the service caseload and fulfil all administrative responsibilities.
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals.
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine.
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.
Assisting in the recording and reporting of customer incidents.
Managing customers files, obtaining and maintaining all relevant paperwork.
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
Involving customers in the design, development and delivery of the service.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to as required.
Being responsible for the handover of key information between shifts.
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Exudes a warm friendly presence and open behaviour.
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Able to apply the right balance of care and support dependant on the needs of the customer.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
Ability to cope positively with challenging and diverse behaviour.
Ability to adhere to Look Ahead's professional boundaries policy.
What you'll bring:
Essential:
NVQ Level 2 or equivalent with some previous relevant sector work experience
Desirable:
Working with young people
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.