Frontline Services Day Adviser x2 posts

Full time at 35 hours

Home based, UK 

Salary: £21,000 - £25,000 Dependent on experience

Permanent

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms.

GamCare operate the National Gambling HelpLine to provide information, advice and support for anyone affected by problem gambling as well as providing free treatment across England, Scotland and Wales.

GamCare is now looking to recruit two Frontline Services Day Advisers on a full-time basis to work across our support services.

Advisers Key Responsibilities include:

• Providing empathic advice and support to callers via our Freephone HelpLine and web chat NetLine;
• Identifying appropriate clinical and non-clinical support including referral and signposting to other services;
• Undertaking Brief and Extended Brief Interventions;
• Ensuring safeguarding issues are managed effectively;
• Maintaining caller and call records on our database;
• Moderating our online Forum and Chatrooms.

We operate the National Gambling HelpLine 24 hours a day, 365 days a year. We are looking for people to work flexibly across several shifts, including weekend and evening work on a regular basis between 8am and midnight.

You should have previous experience in working in a helpline or clinical/addiction setting. You should have excellent ICT skills. Training, supervision and a full CPD-programme is offered to staff.

The role is home-based; however, you will occasionally be required to attend training and update sessions in our offices in London. You will need to ensure that you have a confidential space within your home to work from, a home working risk assessment will be carried out by your line manager. 

You will form part of an enthusiastic team working and committed to supporting those affected by problem gambling across Great Britain.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <name of vacancy>

Please note that if the subject is not correct, you may not receive a confirmation.

To discuss the role further please email Fiona Macleod Senior Service Manager. Application forms forwarded to this email will not be accepted.

Previous applicants need not apply. Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is Monday 15 February 2021 at 9am

Interviews will be held via video conference

We have three available opportunities:

Parkinson’s Local Adviser - Plymouth and Cornwall, 35 hours per week, £28,723 per year

Parkinson's Local Adviser - Shropshire and Powys, 20 hours per week, £16,413 per year 

Parkinson's Local Adviser - Dartford, Medway, Maidstone & Gravesham,  28 hours per week, £22,978 per year

For further information on each individual post, please visit our careers site via the Apply link.

The vacancy 

We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

To help us provide an inclusive service we encourage applications from Welsh/ English bilingual candidates for the role in Shropshire and Powys. 

About the role:

As part of the Information and Support Service these roles will drive forward delivering an even fairer balance of services for people affected by Parkinson's wherever they live in the UK. You'll deliver a local case load and provide support to the national helpline when needed. You will be responsible for providing tailored information and support that enables appropriate levels of self-advocacy and/or advocate on behalf of clients as well as dealing with first line queries and supporting and redirecting as appropriate. 

What you'll do:

• Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources. 
• Support our helpline when needed.
• Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients. 
• Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.

What you'll bring:

• Experience of providing information and support by phone, in writing, digitally and face to face.
• Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate the health and social care system. 
• Well-developed telephone skills including active listening and questioning.
• Understanding of safeguarding and your role in keeping clients safe and implementing organisational policies and procedures.
• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems.
• The ability to build effective working relationships with others including working within multi disciplinary teams internally and externally. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Interviews to be held:

w/c 15 February Parkinson's Local Adviser -​ Dartford, Medway, Maidstone and Gravesham

w/c 15 February Parkinson’s Local Adviser - Plymouth and Cornwall 

w/c 22 February 2021 Parkinson's Local Adviser - Shropshire and Powys 

Candidates must live within one of the following areas to carry out these roles:

Parkinson’s Local Adviser South East:  Medway, Maidstone, Gravesham or Dartford

Parkinson's Local Adviser Wales and Welsh borders:  Shropshire or Powys

Parkinson’s Local Adviser South West:  Plymouth or Cornwall 

Please note: This role will require an enhanced Disclosure and Barring Service (DBS) check.

You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. The successful candidate will also be required to provide their own broadband service with a minimum download speed of 2Mb.

We are looking for a passionate Support Services Officer to play a key role in offering support and information to women and their loved ones affected by cervical cancer, cervical cell changes and those with concerns or questions about the cervical screening or HPV vaccination programs. You will also be responsible for offering additional support through our Callback service and the day to day running of our Ask the Expert service providing online medical clarification. The ideal candidate will be self-motivating, and a clear communicator with strong supportive and multi-tasking skills

This is a full time, one year fixed term contract.

To apply for this role please send a CV and a covering letter to Debbie Shipley, Support Services Manager

Applications without a covering letter will not be considered.

Closing date for application:  5pm on the 29th January 2021

Interview date:  Friday 5th February 2021

About the Trade Justice Movement

The Trade Justice Movement is a UK coalition of organisations advocating for trade justice, including trade unions, aid agencies, environment and human rights campaigns.

TJM has led advocacy on issues including the privileges offered to investors, democratic scrutiny of trade agreements and the impact of trade deals on climate change and the environment. We play an important role in supporting politicians, the media and other civil society organisations in developing their understanding of and ability to engage in trade debates.

Following the Brexit vote, international trade became a key focus for government and the media. The UK has a unique opportunity to develop trade policy which is aligned with climate goals. However, to date there is no clear strategy to ensure this happens. This role will help us to use our existing research and policy proposals to shape media debates and ensure that civil society organisations are equipped to act.

About the role

The Senior Communications Adviser’s role is to raise the profile of TJM’s work on trade and climate change:

• Develop a strategy and help TJM to build our reputation for strong expertise and analysis in trade and climate policy.
• Lead TJM’s communications on trade and climate change with civil society, the media and online.
• Convene TJM’s network of partner organisations and develop new relationships so that an increased number of organisations advocate in trade and climate policy in partnership with TJM.
• Support TJM’s influencing work within key civil service departments including Cabinet Office, BEIS, DIT and Defra and with the aim of influencing the UK’s approach to COP26 and beyond.

Working with a small team, you will need both a strong ability to develop innovative approaches in the areas identified, manage your time and work plan and to be proactive in developing networks. This is an exciting opportunity to make a big impact as the UK develops its independent trade policy and hosts COP26.

Role Description

Trade and Climate Communications Strategy

• Develop TJM’s strategy for communications with the media and civil society organisations in this area, taking into account the political and media context and the need to achieve impact with minimal resources.

Development of External and Network Communications

• Lead the delivery of TJM’s communications with the media and civil society organisations on trade and climate change, including identifying key audiences and tailoring messaging to them.
• Build TJM’s media profile and networks, including through regular press releases, developing opportunities to place opinion pieces, and increasing TJM’s social media presence.
• Establish effective, regular communications with member and partner organisations.
• Maintain TJM’s web content on this issue.

Convening Civil Society Organisations

• Provide opportunities for civil society organisations to collaborate and advocate in this area, including through regular meetings, joint letters and engagement with civil service departments. 
• Organise a number of seminars and briefing meetings for TJM members to build civil society capacity on trade and climate change.
• Work with the Senior Adviser to engage with existing climate change forums.

Institutional Engagement

• Develop and maintain relationships with key UK civil service departments including Cabinet Office, BEIS, DIT and Defra.
• Where appropriate, identify and engage with other international institutions, this might include the WTO, the UN or the OECD.
• Work with other team members to respond to opportunities to engage including consultation responses, meetings and online forums.
• Track preparations for COP26 and highlight opportunities to influence the process, as well as the UK’s broader trade and climate policies.

Monitoring and Evaluation

• Establish and maintain good monitoring systems against project aims.

Hours of work: Full time - flexible working can be discussed with the line manager

This role reports to: TJM Senior Adviser

Staff reporting to this post: None

Key competencies

Essential

• Good knowledge of international trade rules, climate policy or of an equivalent macroeconomic or environmental issue.
• Experience of the management and delivery of effective external communications at a senior level. 
• A demonstrated ability to develop and maintain networks and relationships.
• A demonstrated ability to influence across a diversity of organisations, journalists and civil service departments at a senior level.
• Excellent analytical skills and political awareness.
• Excellent written and verbal communication skills.
• Demonstrable project management skills, including budget management.
• Strong ability to work independently, with minimal supervision, initiating own work, prioritizing and meeting deadlines.

Desirable

• Ability to travel occasionally and work outside normal working hours when necessary

Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team.

We are looking for a part-time Helpline & Support Services Manager to improve and enhance our helpline and support services to deliver prompt, effective information and guidance.

This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will join our team and manage the growth and development of our helpline and pilot new support services, to increase our impact for people with dyslexia and dyscalculia.

The Helpline & Support Services Manager will be responsible for developing the British Dyslexia Association helpline and trialling new ways for us to support and advise people with dyslexia and dyscalculia. Our well established and much valued helpline sees many incoming calls and emails every day, and this role will work with a colleague and our helpline volunteers to embed efficient ways of working.

We are contacted every day by people in need of help or advice, including parents whose children may not be getting the support they need at school, or employees whose workplace has not made reasonable adjustments. We offer expert advice and empathy, to help our callers access the support they need. This role will ensure that everybody with dyslexia has somewhere to turn when they need help. 

About you

We are seeking a candidate with expertise in dyslexia, who understands the challenges that people face at different stages of life, and how to overcome societal barriers. Dyslexia is a recognised disability but we want everyone to understand the advantages of thinking differently. Our support services focus on empowering individuals to make positive change happen.

You will need good knowledge and understanding of dyslexia and/or neurodiversity, including children/education/SEND.

As the charity moves into a new era, you will be at the heart of positive change.

To apply

Please view the Recruitment Pack for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role.

CLOSING DATE: 12 Noon, Monday 8th February 2021

Interviews will be conducted remotely, week commencing 15th February 2021

Please note: as we expect post Covid to have regular (fortnightly to monthly) visits to our Bracknell office in Berkshire, applicants should live a reasonable distance within 2-3 hours or so.

Job title: Independent Living Advisor

Region: Somerset and Wiltshire, South

Directorate: Operations

Contract: 9 months FTC, (Maternity cover), Full Time - 35 hours per week

Salary: £23,800 gross per annum

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support.
• Enjoy and thrive in working in teams and with others.
• Passionate about supporting the Armed Forces community and honouring their contribution.
• Come to work each day to be the best you can and to learn and develop.
• An encourager, eager to share your knowledge and experience to help others.

If so then we would like to hear from you ….

The Role

The Independent Living Advice Service are looking to recruit an Independent Living Adviser to be part of a community-based team, to provide advice, support and advocacy, to beneficiaries living with long term illness, continuing care or disabilities, or caring for someone with these conditions.

The Independent Living Adviser will manage a caseload, providing person-centred advice, guidance and support, across a range of areas, including: Direct Payments, Personal Budgets, Individual Budgets, Disability Advocacy, Personal Health Budgets, Disabled Facilities Grants, available Aids and Minor Adaptations. The Adviser will also prepare and present cases to the appropriate statutory bodies and social care/health panels.

The ideal candidate will have experience of working in an Independent Living Advisory capacity; have a good understanding of the current UK Social Care system and of advocacy work and experience working with older people, carers and people with disabilities.

Currently this role will be fully home based due to the pandemic. It is anticipated that the role will involve significant travel throughout the Somerset and Wiltshire area, and wider South region for training and meetings. A full driving license is required for this role.

How to Apply

Please apply by clicking ‘Apply online’.

Closing date for this role is: Thursday 4th February 2021.

We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible

Open University Students Association
Salary: £33,797 - £40,322 
Contract: Full-time, Fixed Term initially until 31 July 2022.
Location: Home-based until at least April 2021. Normally based in Milton Keynes.

The Organisation
The Open University Students Association serves the interests of around 170,000 part-time and distance-learning students spread across the UK, continental Europe and beyond. Our role is to represent and support the interests of this vast and diverse community of students. The OU Students Association is an independent registered charity, governed by elected student leaders. Our team of vibrant, friendly and dedicated professional staff provide the vital support needed to deliver our ambitious strategy.

The Job
This newly-established exciting and challenging role will provide the postholder with the very real opportunity to make a significant and lasting impact on the Students Association by driving the implementation of a brand-new service which will provide advice and casework support to our student members on areas including University academic appeals, complaints and disciplinary procedures. This new service is a key development from our strategy and funding has been secured to run a pilot until July 2022 with a view to developing the case for future funding. Further information can be found in the Job-Related Information on the OU website (click on apply for more information).

The Person
You will be a hard-working self-starter with bundles of energy, resilience and pragmatic skills to take forward this new service into implementation and then impact evaluation to help us build the case for the future. You will be committed to ensuring high quality advice and support to our student members with the ability to digest and interpret relevant policies, procedures and regulations to be able to offer sector-leading case support and advice. This is an opportunity unlike any other in offering the chance to develop a service from the ground up. A full person specification can be found in the Job-Related Information on the OU website (click on apply for more information).

Programme Design and Impact Advisor

We are looking for a Programme Design and Impact Advisor to support the international efforts and the wider Sanctuary staff to identify, design and implement robust impactful international development programmes.

Position: Programme Design and Impact Advisor

Location: Sidmouth, Devon – an area of outstanding natural beauty. Flexibility on location will be considered for exceptional candidates

Hours: Full-time, 35 hours per week

Salary: £40,500

Contract: Permanent – Starting as soon as possible

Benefits: Generous annual leave, pension scheme, Healthshield plan, confidential counselling service, subsidised restaurant, free parking, enhanced maternity/paternity benefits, Life Assurance Scheme, 31 day’s holiday per year, inclusive of the 8 statutory public holidays. This increases by one day each year until a maximum of 34 days is reached.

Closing Date:Tuesday 9 February 2021

The Global Programme team plays a vital part in response to Donkeys in Global Need by supporting the development of integrated strategies and programmes of work based in three regions (Latin America and Caribbean, Africa and South Asia). These programmes address the welfare needs of working donkeys and supports the communities that rely on them to create sustainable changes to welfare. Alongside this, the charity also delivers with its partners, programmes that respond to acute need and work on resilience and disaster risk reduction programmes wherever it can alleviate suffering.

The Role

The Programme Design and Impact Advisor will lead the development and implementation of a results framework to monitor, evaluate and measure impact and capture learning. Working alongside UK and international staff and with partners, they will develop robust, evidence-based programmes. The role plays a pivotal part in embedding ways of working that allow the Sanctuary to deliver high quality programmes, measure its impact and be accountable at all times.

About You

As Programme Design and Impact Advisor, you must be able to demonstrate a track record of programme design and MEAL experience in international development or related discipline and a thorough understanding of the technical elements of robust and effective MEAL systems.

You will have:

• Experience of working with theory of change and/or comparable programme development tools
• Experience of designing robust MEAL frameworks for performance measurement and impact assessment (e.g. chain of impact, M&E plans, logical frameworks)
• Excellent communication, IT and organisational skills
• The ability to manage budgets and resources
• Experience of managing and motivating a team and individuals

A full driving licence is essential for carrying out this role.

If you feel you have the qualities, skills and experience to fulfil this varied, rewarding and vital role, we would love to hear from you!

In return…

You can be part of an evolving program of change taking place within a leading charity working in an area of outstanding natural beauty. With amazing benefits and opportunities to develop you career, you can really make a difference in a fulfilling and rewarding role.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide. Constantly working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave!”

The charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Programme, Programme Advisor, Programme and Impact Advisor, Programme and Impact, Impact, Impaction Officer, Impact Advisor, Programmes, Programme Designer, MEAL, Change, Change Management, Impact Evaluation.

Customer Relations Advisor

Base (Negotiable)

£18,408 - £19,539 per annum (pro-rata for part-time)

Part-Time/Full Time considered, Permanent.

Field Studies Council is one of the UK’s leading providers of outdoor environmental education. This is an exciting opportunity to join the Field Studies Council (FSC).

We now have exciting opportunities for Customer Relations Advisors who will Support the Sales & Marketing team to effectively manage enquiries for group reservations for FSC centres

From initial enquiry to deposit payment, you will support customers with relevant and accurate information about our products and facilities and follow up to close sales. You will be effectively managing FSC centre bookings to ensure a strong relationship is built up with customers, to include:

• Effectively managing communication with customers by email and telephone including timely follow-up to enquiries
• Ensuring that all customer enquiry and reservation information is updated on the sales database

To be successful in this key role you will have Minimum of five GCSEs or equivalent, to include English and Maths, or appropriate vocational experience, Experience working in an administrative and/or customer service/sales role, Experience of dealing with customers via telephone and email as well as experience of using Customer Relationship Management (CRM) systems and databases.

Excellent oral and written communication skills, with the ability to communicate appropriately and effectively with others are a must with a professional, confident and polite telephone manner. We’re looking for people with the ability to work unsupervised and as part of a team, adhering to strict deadlines and accepting responsibility for your own performance.

As an Investors in People charity, we realise that to achieve our vision we need diverse teams of staff who have a wide range of skills, a real passion for the work of the charity and a pride in their role within it. No matter what role you perform at the FSC, everyone can make a difference and every role is vital to delivering our mission and vision…if this inspires you, we would love to hear from you.

Closing Date: 25th January 2021

Interview Date: 1st and 2nd February 2021

About the organisation

Triangle is a values-based Social Enterprise with a vision of a society in which people are enabled to thrive. We help homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working. We help to enable people to achieve their highest potential, by providing a suite of tools for promoting and measuring personal change called Outcomes Stars.

The Star has proved very popular and is now widely used in the UK by charities, social enterprises and local and health authorities in a wide range of fields including mental health, homelessness, vulnerable families and substance misuse. It is also being used internationally, with a particularly strong presence in Australia.

About the role

The Outcomes Star touches many aspects of service delivery, from interactions with clients and practitioner skills to supervision and strategic decisions. The process of implementation can support positive organisational change, but needs time and appropriate attention.

Our Implementation Leads (Client Advisors) are a critical part of how we support clients, through building relationships, delivering training, supporting and practically helping clients to use the Star well.

Implementation Leads contribute to the achievement of our organisation’s outcomes below:

1. Triangle’s clients are provided with advice and supported to make the best possible use of the Star:
   1. The Implementation Lead will train and support practitioners to use the Star effectively with their service users
   2. They will work with managers to encourage them to use the Star data, understand the service strengths and identify any need for improvements. They will advise service managers how to maintain quality use of the Star after delivering their training
2. Where organisations choose to have internal ‘licensed trainers’ they are enabled to provide internal support for their colleagues:
   1. The Implementation Lead will help trainers access high quality training
   2. They will offer support to the trainers appropriate to their need and provided in a flexible way
   3. They will will help trainers access a range of resources to support their internal training
3. Triangle is developing new products and approaches as it learns from its clients:
   1. The Implementation Lead will inform their Triangle colleagues on how clients are using the Star and the learning is achieved
   2. They will contribute new ideas and support the development of new training, approaches and tools
4. Triangle is developing as a Social Enterprise:
   1. The Implementation Lead will build positive relationships with clients creating opportunities to further develop the use of the Star, form partnerships and collaborate on new resources
   2. They will take an active part in marketing the Outcomes Star by representing Triangle at conferences, webinars and other events to share our mission and values with others in the sectors

Main tasks

1. The Implementation Lead will hold a caseload of clients and support these clients to implement the Star effectively through:

1. Initial contact with clients
2. Putting together the best mix of training, support etc in an initial costed quote/proposal
3. Delivering training, both remotely and face to face, to the extent that this is permitted and safe, or coordinating others to do so
4. Developing ongoing relationships with clients where they welcome this, including:
   1. Reviewing implementation options and plans
   2. Using our other tools to support clients implement the Star well throughout their organisation
   3. Helping clients make the most of data they generate 
   4. Providing ongoing support and keeping in touch

1. Liaising with other Triangle staff to ensure that our clients experience a coordinated and consistent approach
2. In conjunction with the training team:
   1. Delivering training to clients including the Core Course, Licensed Trainer Course and other sessions as agreed
   2. Providing flexible support to licensed trainers through development days, email, phone, virtual meetings
   3. Contributing to the development of new courses and resources
3. Responding to new enquiries by phone and email. Delivering presentations about the Star, as needed, both in person and online using Zoom and other relevant platforms
4. Where applicable, supporting clients to set up and use our accessible web application - the Star Online - in coordination with the Star Online help desk
5. Supporting Triangle colleagues with specific projects related to using the Star in practice
6. Taking an active part in telling people about the Star and supporting broader dissemination of information to potential clients
7. Supporting the development of new Stars taking a lead on client relationships and implementation
8. Identifying and sharing opportunities for improving what we do, for new business, new Stars etc
9. Contributing to development of new internal systems, training and approaches and other tasks as needed
10. Keeping records of interactions with clients up to date and accurate on Salesforce, our client relationship management system

Person Specification

Essential

• Practice experience in one of the main service sectors where the Star is widely used, for example; family and children’s services, mental health, homelessness or employability
• Consultancy, account management or client based experience, preferably including supporting organisations through change
• Able to make clear and engaging presentations
• Clear and effective communication and interpersonal skills with staff working at all levels of an organisation
• Experience, qualifications and/or skills in delivering training
• Ability to work well both independently and as part of a team
• Be organised and able to prioritise competing pressures
• Ability to learn quickly and contribute to others learning
• Commitment to delivering a high quality service
• Track record of being responsive to needs and as a problem solver
• Good IT skills and able to keep on top of emails and work on the move

Desirable

• Experience of using the Outcomes Star from a management or practitioner perspective
• Ability to put together proposals for clients
• Interest and experience in using outcomes data to promote organisational change

Triangle is committed to supporting staff to reach their highest potential and there may be opportunities for development as the organisation continues to grow.

Location

Implementation Leads are expected to work from home and to travel throughout their region (London and Central/East England) as required.

As our clients are located across the country, there is a requirement for our staff to travel to deliver training and meet face to face, once this is permitted again and safe in the context of the Covid-19 pandemic. All travel expenses are paid for and we have a policy around travel, TOIL and flexible working.

The extent of travel varies depending on demand for training, client face to face and internal meetings. We endeavour to use trainers who live nearest to clients and have the benefit of our regional approach but there is an expectation that the post holder will be able to travel around their region with occasional overnight stays. We also deliver training remotely due to physical distancing measures.

Reporting to: Triangle Implementation Manager

Terms and Conditions

We are recruiting for one permanent role. We welcome applicants who wish to work between 28-35 hours per week.

Salary and Benefits

• The annual salary is £33,620 (full-time)
• Laptop and mobile phone provided for work purposes
• Generous pension scheme, flexible working arrangements, employee assistance programme, cycle to work scheme
• 25 days’ annual leave plus bank holidays (pro-rated for part-time)

Deadline for applicants: Monday 8th February, 12pm

Interview to be arranged on 1st, 2nd and 4th March using Zoom.

STRICTLY NO AGENCIES

6 months contract

Could you support a young person to set up their own business?

Our Operations team are looking for someone engaging and proactive to become the new home-based Prince’s Trust Executive in Sussex. You will work across multiple areas of our operations with a particular focus on our Self-Employment programme and our volunteer support within Sussex. You will promote the programmes, deliver business workshops, provide 1:1 support and guidance to our young people, and work collaboratively with our volunteers to support young people to achieve their goals.

This role is perfect for you if you have skills and experience in Self-Employment and are passionate about supporting young entrepreneurs to develop their businesses. The work you do both independently and as part of the Sussex team will raise the aspirations of young people and help to transform young lives.

Suitable candidates may have one or more of the following:

• Qualifications in Business Management
• Experience in having set up their own business

We are looking for someone who:

• Is a natural and effective communicator, passionate about delivering excellent customer service and making the right decision for young people
• Will thrive in a busy and dynamic role and is able to engage in challenges with optimism and resilience
• Is able to work efficiently and effectively to manage multiple priorities and deadlines
• Has experience of working on their own initiative to achieve individual and team objectives  

• Can write, develop, and deliver session plans both face-to-face and virtually, utilising digital technology (including MS Teams)
• Has a fine attention to detail and can process paperwork in a timely and accurate manner
• Has a strong understanding of the challenges young people from within The Trust’s target groups might face
   

In an employment landscape deeply affected by the pandemic and the uncertainty around Brexit, it’s never been harder for a young person to enter the job market – especially if they come from disadvantaged backgrounds. At LTSB, we ensure that talent finds the opportunity it deserves by preparing and supporting bright young people into meaningful careers with major firms.

And at this critical time, we need someone to join our dynamic Employment Team, bringing a strong network, a commitment to equality, and a passionate advocacy for the best from all backgrounds.

This person will ideally be based in the North West of England and have experience of forming relationships with both SMEs and Corporates particularly in Manchester and Liverpool.

They will be responsible for opening up opportunities for the young people on our programmes and giving them access to meaningful careers through the apprenticeship route.

A strong interest in and knowledge of the issues that affect social mobility and experience of working with young people is a key requirement.

Benefits Advice Lead

We are looking for an exceptional self-starter for a benefits Advice Lead role, to provide specialist benefit advice to advisers and service users.

Our client is a compassionate, dynamic and community-focused charity working to alleviate poverty caused by problem debt and lack of financial capability. If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!

Internal Job Title: Welfare Benefits Advice Lead

Location: Flexible location, between central London and home based

Salary: £25,000-£33,000 p.a. (FTE) depending on experience

Benefits: 33 days holiday (inclusive of bank holidays), 3-6% pension contribution depending on service

Contract type: Permanent, 3-5 days a week (flexible working options available)

Closing Date: Monday 1st February 2021

About the Role:

As Benefits Advice Lead you will act as a point of expertise in the area of welfare benefits for both our client’s team of advisers and service users. In time, the post holder will also be expected to manage their own cases and lead appointment sessions.

Our client is a faith based charity, their biblically inspired mission is to ‘Restore Dignity and Renew Hope’ to those in the community brought down by poverty and debt. As Benefits Advice Lead you will play your part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.

They are currently looking to expand the support they are able to provide into specialist benefits advice. Whilst they already support many clients with benefit issues already as part of their debt advice work, they require a specialist in this area who will be able to provide support to debt advisers on more complex areas as well as work directly with clients supporting them with benefits casework.

About you:

To be successful in the role of Benefits Advice Lead you will have previous experience in providing welfare and benefits advice, with experience of managing complex cases and supporting people though appeals procedures.

You will also need to bring with you the following transferrable skills and experience:

• Previous experience of debt advice, including as a volunteer
• Experience of problem-solving, with excellent time management skills and the ability to multi-task and prioritise work
• Good IT skills and a strong command of the Microsoft office suite
• A strong ability to show empathy, compassion and patience
• Up to date and wide knowledge in the field of welfare and benefits issues would be advantageous

Above all else our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone that is comfortable with their Christian ethos and champion its core values. If this sounds like you, then apply today with a CV and covering letter explaining how you are a good fit for the role!

Other roles you may have experience of could include: Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Community Coordinator, Community Action Worker, Telephone Advisor, Operations Executive, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.

As part of your application you will be asked to provide an up to date CV, if you are then shortlisted you will also be asked to provide a cover letter that addresses the following points:

• Your motivation for applying for the role
• Why you believe you have the necessary skills
• How you would feel working for a faith based organisation

Support Coordinator

This is an exciting home based opportunity to work with stroke survivors and their families to support them following stroke. We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in Calderdale.

Position: Stroke Association Support Coordinator

Location: Home Based in Calderdale with regular travel across the service area

Hours: 30 hours per week

Salary: Circa £19,800 per annum

Contract: Our services are contracted; we currently have funding for this contract until 31 March 2022

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, season ticket loan, Eye Care vouchers, Long Service Award, Cycle2Work scheme, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 24th January 2021

Interview Date: 5th February 2021

Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.

Reporting to the Stroke Association Support Manager, the Stroke Association Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes
• Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.

About You

The post holder will have experience/background in:

• A caring profession ideally with experience of supporting people with disabilities.
• Setting up and running support groups.
• Excellent IT skills to enable you to capture your work on a database and provide support through virtual means as required.
• You will be organised and able to work independently, to manage your priorities to deliver a quality service. 
• Demonstrate a flexible approach to your role.
• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.

You must have the right to work in the U.K to fulfil this role.

In return…

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke and to raise stroke awareness in the local population. We offer a host of amazing benefits and flexible working options, with opportunities to progress your career.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there. We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives. Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice.