About the Trade Justice Movement

The Trade Justice Movement is a UK coalition of organisations advocating for trade justice, including trade unions, aid agencies, environment and human rights campaigns.

TJM has led advocacy on issues including the privileges offered to investors, democratic scrutiny of trade agreements and the impact of trade deals on climate change and the environment. We play an important role in supporting politicians, the media and other civil society organisations in developing their understanding of and ability to engage in trade debates.

Following the Brexit vote, international trade became a key focus for government and the media. The UK has a unique opportunity to develop trade policy which is aligned with climate goals. However, to date there is no clear strategy to ensure this happens. This role will help us to use our existing research and policy proposals to shape media debates and ensure that civil society organisations are equipped to act.

About the role

The Senior Communications Adviser’s role is to raise the profile of TJM’s work on trade and climate change:

• Develop a strategy and help TJM to build our reputation for strong expertise and analysis in trade and climate policy.
• Lead TJM’s communications on trade and climate change with civil society, the media and online.
• Convene TJM’s network of partner organisations and develop new relationships so that an increased number of organisations advocate in trade and climate policy in partnership with TJM.
• Support TJM’s influencing work within key civil service departments including Cabinet Office, BEIS, DIT and Defra and with the aim of influencing the UK’s approach to COP26 and beyond.

Working with a small team, you will need both a strong ability to develop innovative approaches in the areas identified, manage your time and work plan and to be proactive in developing networks. This is an exciting opportunity to make a big impact as the UK develops its independent trade policy and hosts COP26.

Role Description

Trade and Climate Communications Strategy

• Develop TJM’s strategy for communications with the media and civil society organisations in this area, taking into account the political and media context and the need to achieve impact with minimal resources.

Development of External and Network Communications

• Lead the delivery of TJM’s communications with the media and civil society organisations on trade and climate change, including identifying key audiences and tailoring messaging to them.
• Build TJM’s media profile and networks, including through regular press releases, developing opportunities to place opinion pieces, and increasing TJM’s social media presence.
• Establish effective, regular communications with member and partner organisations.
• Maintain TJM’s web content on this issue.

Convening Civil Society Organisations

• Provide opportunities for civil society organisations to collaborate and advocate in this area, including through regular meetings, joint letters and engagement with civil service departments. 
• Organise a number of seminars and briefing meetings for TJM members to build civil society capacity on trade and climate change.
• Work with the Senior Adviser to engage with existing climate change forums.

Institutional Engagement

• Develop and maintain relationships with key UK civil service departments including Cabinet Office, BEIS, DIT and Defra.
• Where appropriate, identify and engage with other international institutions, this might include the WTO, the UN or the OECD.
• Work with other team members to respond to opportunities to engage including consultation responses, meetings and online forums.
• Track preparations for COP26 and highlight opportunities to influence the process, as well as the UK’s broader trade and climate policies.

Monitoring and Evaluation

• Establish and maintain good monitoring systems against project aims.

Hours of work: Full time - flexible working can be discussed with the line manager

This role reports to: TJM Senior Adviser

Staff reporting to this post: None

Key competencies

Essential

• Good knowledge of international trade rules, climate policy or of an equivalent macroeconomic or environmental issue.
• Experience of the management and delivery of effective external communications at a senior level. 
• A demonstrated ability to develop and maintain networks and relationships.
• A demonstrated ability to influence across a diversity of organisations, journalists and civil service departments at a senior level.
• Excellent analytical skills and political awareness.
• Excellent written and verbal communication skills.
• Demonstrable project management skills, including budget management.
• Strong ability to work independently, with minimal supervision, initiating own work, prioritizing and meeting deadlines.

Desirable

• Ability to travel occasionally and work outside normal working hours when necessary

• £11,097 for 15 hours per week (based on a full time salary of £27,744 for 37.5 hours per week)
• Hours could be worked as 2 days of 7.5 hours
• Permanent contract
• Based in London Borough of Lewisham (currently home working)

Bromley, Lewisham & Greenwich Mind is a highly regarded, innovative local charity working alongside people with mental health problems and dementia to improve their quality of life. With an annual turnover of £4M, over 150 staff and 260 volunteers, we are one of the largest charities in the Mind network.

Our Lewisham Dementia Support Hub is a partnership of Mind, Sydenham Gardens, Carers Lewisham and South London and Maudsley NHS Foundation Trust and provides advice and information for individuals living with dementia and their carers.

We are looking for a part time Dementia Advisor, with a passion for supporting people to get the most out of life, to join our friendly and motivated team. The successful applicant must be willing to visit people in their homes in order to undertake comprehensive assessments. The advisor role includes running groups and activities for carers of people living with dementia. 

Dementia Advisors provide advice and person centred individual support, including signposting and community bridge building to help people access local resources. With experience of working in health or social care, including in community based services, you will have good communication, assessment and support planning skills.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

Staff benefits include a matched contribution pension scheme, 25 days' holiday (pro-rata, rising with service), quality supervision and training opportunities. See our website for more reasons to work for Bromley, Lewisham & Greenwich Mind.

Closing date: Sunday 24th January 2021

Likely interview date: Week commencing 8th February 2021

IPPF is a global service provider and a leading advocate of sexual and reproductive health and rights (SRHR) for all. We are a worldwide movement of national organisations working with and for communities and individuals. Empowering the most vulnerable women, men and young people in over 160 countries to access life-saving services and programmes and to live with dignity, IPPF and its 30,000 staff, along with millions of volunteers, campaign for SRHR and deliver education and services through over 50,000 service delivery points.

IPPFs Programme & Capacity Sharing Division is looking for an experienced professional to improve the impact of IPPFs SRH programmes and expand programmatic partnerships with implementing partners, research institutions and private foundations.

Working closely with IPPFs Chief Medical Advisor and other colleagues across IPPF, you will track, identify and develop strategic opportunities for generating and utilizing emerging evidence within IPPF to advance SRHR. With a proven track record of strong research and analytical skills, you will develop and support co-implementation of IPPF’s research strategy among IPPF Member Associations and contribute to identifying and nurturing SRH expertise within IPPF.

CVs will not be accepted.  For further information and an application form, please see our website or contact Human Resources, IPPF, 4 Newhams Row, London SE1 3UZ.  Application form available in Large Print, Audio or Braille. We regret only shortlisted candidates will be acknowledged.

Closing date: 26 January 2021

Interviews: TBC 

Applications are particularly welcome from candidates openly living with HIV/AIDS. IPPF is committed to equal opportunities and cultural diversity. Candidates from all sections of the community are welcome to apply. However, before offering the job to you, we will require proof that you have permission to work in United Kingdom. This requirement will apply to all applicants irrespective of their nationality.

IPPF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. 

VCH is recruiting a Best Practice Adviser in Volunteer Management to support the hundreds of community groups and charities that are delivering vital services across Hackney.

Over the last year, multiple frontline groups have sprung up to deliver essential supplies and services to people suffering the impact of COVID, while hundreds more charities continue to deliver essential programmes for residents to help people live better lives. Many of these groups are overrun with demand, and may benefit from support and guidance to develop programmes to ensure the effective and efficient recruitment and support of volunteers.

We’re seeking someone with previous experience in supporting community and voluntary groups around issues relating to Best Practice in volunteer management, to support new and existing organisations in making the most of their volunteer programmes. Alongside delivering bespoke, 1 to 1 support to individual groups, you’ll also help oversee the development of brand new good practice resources such as engaging training videos, online webinars, as well as facilitating group training courses and discussion forums.

We actively encourage people from all backgrounds to apply for this opportunity as we really want applicants to reflect the diverse demographics of Hackney residents. We are committed to equal opportunities and access for all people.

Auditory Verbal UK (AVUK) is looking for an experienced family support manager who wants to play a key role in an ambitious and growing organisation that is supporting deaf children to get an equal start at school. AVUK is a small, award-winning national charity that is transforming the lives of deaf children across the UK.  Over the next few years, the charity plans to: double the number of pre-school children and families supported by its innovative early intervention programme; significantly increase the number of Auditory Verbal Therapists in the UK; further its profile and influence; and grow and diversify its voluntary income streams so that deaf children have the same opportunities in life as their hearing peers.

The post holder will join a highly-committed and passionate team of 24 staff, and will work closely with the Clinical and Operations teams to provide the best outcomes for families. The job will include a mix of home working and in-centre working in our Bicester and Bermondsey centres, with one centre being the base. 

The Family Support Manager will be one of the primary points of contact for families on the AVUK programme and will provide advocacy, practical support and information services to parents and other carers of children with hearing loss on the programme at AVUK.  They will offer emotional support for families and will be able to signpost effectively to other agencies for families in greater need, managing relationships with external providers of support services to families, such as Local Education Authorities, external counsellors and occupational therapists. They will be responsible for organising parent workshops, developing the Family Ambassador programme and making arrangements for annual/biannual consultation sessions for parents, attending these sessions where appropriate, providing practical support in preparation for these sessions and taking forward matters arising.  They will work closely with the Operations team to provide administrative support to the Clinical team in connection with therapy services.

For further information, please see the attached job pack. 

• Duration: Two years fixed term contract
• Full time: 37.5 hours
• Salary: £39,659.32 gross per annum plus 9% employer pension contribution
• Location: London, with occasional international travel
• Closing date: 9.00am UK time, 8 February 2021
• Interviews: Week commencing 15 February 2021

We are looking for a Gender Adviser to join our Research, Advisory and Policy Department. The successful candidate should have practical experience of supporting the integration of gender into conflict analysis and programming for peacebuilding initiatives. Knowledge of integration of gender into internal organisational systems and processes would be an advantage, as well as some experience of policy advocacy work. This is an exciting opportunity for an organised, flexible and motivated individual, who is open to learning, to work across the organisation to help us achieve our strategic goals. 

Job purpose

The Gender Adviser works across Programme Departments and with the RAP Department and Fundraising and Communications team to help Conciliation Resources achieve its gender and inclusion ambitions in the Strategic Plan. They support the Head of Gender and Peacebuilding in ensuring coherence of overall strategy, policy approach and communications on gender and inclusion. They bring expert advice and guidance on the integration of gender into analysis, design, programming, training, facilitation, research and advocacy, and organisational systems and processes as needed.

The Gender Adviser is a source of technical advice and support to gender leads in Programme Departments and a source of expertise on gender and inclusion within the organisation and externally in the wider peacebuilding community. They promote learning on gender and inclusion across the organisation and promote Conciliation Resources’ practice and learning on gender and peacebuilding to external audiences.

Essential knowledge, skills and experience

• Sound understanding of gender and inclusion in peacebuilding theory and practice.
• Extensive experience of providing practical advice, expertise and accompaniment to staff and partners in conflict affected contexts in integrating gender and inclusion in peacebuilding programmes.
• Strong facilitation and training skills on gender and inclusion and ability to present complex information on gender and inclusion to non-specialist audiences so that it is easily understood.
• Experience of undertaking supervised practice-based gender-sensitive research resulting in high-quality analysis and reporting.
• Experience of taking minutes in meetings, revising and contributing to the drafting of substantive policy reports.
• Knowledge and experience of project management, including design, budget development and management, monitoring, evaluation and learning.
• Ability to listen actively to, engage with, and persuade people from varying backgrounds and with a range of political, cultural, and value orientations.
• Strong organisational, analytical and problem-solving skills and ability to manage a varied workload.
• Experience of working with international, national and local partner organisations and of managing consultants.
• Experience of presenting to external audiences.
• Strong verbal and written English language skills.
• Ability to work as part of a team as well as independently, and to work collaboratively, with a flexible approach.
• Computer literate (preferably experience of working in a MAC environment).
• Readiness to undertake overseas travel to Programme contexts and Europe/US and willingness to undertake hostile environment training.

Desirable knowledge

• Degree level qualification (or equivalent in practice) in a relevant field, such as gender studies, conflict resolution, development, international relations, human rights.
• Some practical knowledge or experience of peacebuilding in one or more of the conflicts in which Conciliation Resources is working.
• Experience of integration of gender into organisational management processes and systems, such as finance, human resources, governance and MEL.
• Experience of living or working in a conflict-affected society.
• Language skills relevant to context/s in which Conciliation Resources works.
• Experience of undertaking supervised practice-based research and analysis in the areas of gender, conflict, security or international development.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Generalist Adviser – Covid-19 Financial Shield Project

Salary: NJC Salary Scale 6 - £29,194 to £30,754 per annum 

Hours: Full-time

Term: Fixed Term to 31 March 2022

When the Coronavirus Job Retention Scheme and other Covid-19 related protections for households eventually come to an end, there is expected to be a significant rise in financial difficulties and debt problems, especially amongst already vulnerable people and people with long term health conditions.

To help address this Citizens Advice Southwark is working with the local Primary Care Networks to create a healthcare pathway allowing general practice to identify local residents that would benefit from pro-active and targeted money advice and financial support.

To deliver this exciting new project we are looking for 4 full time generalist advisers who will be based at our offices and at GP surgeries in Bermondsey and Peckham and will work closely with Social Prescribing Link Workers employed by South and North Southwark Primary Care Networks.

In this role you will take referrals from local GPs surgeries and other services, and provide 1:1 advice and support to people with complex needs, developing personalised plans to tackle their debt and financial liabilities.

To undertake this role you will need:

• At least six months recent experience of providing Generalist Advice to the public including casework in welfare rights, housing and debt.
• Proven ability to interview clients using sensitive listening and questioning skills to get to the root of issues and empower clients in a non-judgmental way.
• An understanding of the financial challenges facing citizens, especially as a result of COVID.
• Ability to work closely with and develop relationships with a wide range of stakeholders across organisations and sectors, including health and voluntary and community sector.
• Ability to commit to and work within the aims and principles of Citizens Advice Southwark.

Closing date: 9.00 am Monday 1st February 2021

Interviews Wednesday 3rd & Thursday 4th February 2021

For further information and an application pack please visit our website.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Position: HR Advisor (Training Lead)
Type: Part-time (21 hours per week), permanent
Location: MS National Centre, London (some remote working will be possible) – currently home-based
Salary: £19,963 - £22,703 per annum (FTE £33,273 - £37,839) plus excellent benefits
Salary Band: Band E, Level 2
Department: Human Resources

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

In this role, you’ll work closely with colleagues across the MS Society to deliver an efficient HR administration service, ensuring that all HR records are up to date and that contractual documentation is issued promptly, accurately and in compliance with current regulations.

As part of the HR Operations team, you’ll be the first point of contact on general administrative HR enquiries and you will have an important role in managing our HRIS system.  You will be supporting our Learning and OD Manager in the design and delivery of our training for colleagues across the organisation.

Experience of working with an HRIS system previously, excellent organisational and time management skills and a strong attention to detail are essential.

We offer 27 days annual leave (excluding bank holidays), a travel loan and various other benefits such as supported developmental opportunities.

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our new 5 year strategy.

Part of this exciting transformation will include an office move from our current National Centre in Cricklewood, NW London to a different location in London. We are currently defining where and what type of accommodation this will be and we really want our staff to be involved in that decision.

Closing date: 9am on Wednesday 27th January

We are committed to promoting equality and diversity.

No agencies please.

One YMCA and its subsidiary the Early Childhood Partnership (ECP) provide a range of social housing, sports, health & wellbeing, children’s services, youthwork and community activities within Hertfordshire, Bedfordshire & Buckinghamshire for the benefit of local people and communities. With a turnover exceeding £15 million and over 400 staff and volunteers, we are committed to making a difference in the local area through the services it delivers and the partner organisations it works with.

The Role:

This is a pivotal hands-on role specialising in supporting and advising colleagues on complex legal, compliance and regulatory issues including governance, contracts, grant agreements, employment matters, Health and Safety, Charity/Company regulation, GDPR, etc.

This is also the lead role for reviewing and drafting, contracts, terms of agreements and legal correspondence in conjunction with current and potential contracting parties.

As a member of the Senior Leadership Team and in collaboration with the Charities’ Trustees, the postholder will also contribute to the development of vision, direction and operational management of the charity as a whole. The postholder will have the credibility to represent the charity externally at senior levels.

The key elements of the post are:

• a) Putting in place and maintaining structures and processes to ensure that One YMCA and its subsidiaries are well advised on and work within legislation, regulatory, governance and contractual requirements
• b) Leading on the procurement of external legal advice/support and taking responsibility for its quality
• c) Leading on identifying new legislation, regulatory, governance and contractual requirements to make sure that the Charities are complying with the most up to date requirements
• d) Leading the process for assessing and evaluating the impact of legislation, regulatory, governance and contractual requirements on the Charities
• e) Identifying and procuring appropriate training to ensure that staff are equipped to work within compliance requirements
• f) Providing assurance to Trustees and the Executive Leadership Team on compliance arrangements
• g) Advising and providing expert support on the resolution of legal and compliance issues
• h) Acting as an ambassador for the Charities, representing us within the wider YMCA Federation, amongst partners and externally as delegated
• i) Articulating coherently and fluently to ensure legal issues are understood by those not legally trained
• j) As a member of the Senior Leadership Team, contributing to the Charities’ overall strategic development, direction and operational management
• k) Working with colleagues to support the gathering of relevant data and insights and translate these into clear action to improve and transform compliance monitoring and reporting.
• l) Developing and fostering a culture that supports our inclusive Christian ethos and Values.

At Carers First, we understand that caring can be hard, but believe getting the right help shouldn’t be. Obtaining relevant information and support can itself be a challenge, but with it, carers can thrive. That is why Carers First offers several avenues for people to get the help they need either online, on the phone or within their community. We offer timely advice and work with carers and their families to identify the best way forward, for them. There are many reasons people require care, including illness, disability, frailty, mental health issues or addiction.

We are currently seeking a Carer Support Adviser to join our team in the London Borough of Newham. The requirements of the role will include, managing conversations with carers to identify need and provide information, advice, guidance and wellbeing support, running peer support groups and pro-active identification of carers through partnership working.

To be successful you will have experience of working with adults either in a 1:1 or group setting, working knowledge of social care and health, particularly in relation to adults and have excellent communication and interpersonal skills. High standards of written skills are needed in order to help the carer identify their information and support needs and to present these in a personal action plan.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.

If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.

Please note that we are interviewing as applications come in so have the right to withdraw this at any time.

Closing Date: Sunday, 24 January 2021 Interview Date: w/c 01 February 2021

Division: Advocacy

Department: Policy

Location: London but initially remote working

Job type: Permanent 

Are you passionate about achieving positive change for consumers? We have a fantastic opportunity for a Senior Policy Adviser to join the policy team and specialise in financial services.

Our Policy team underpins the work we do to influence and shape consumer issues affecting each of us every day. As we expand and grow our team, we have a fantastic opportunity for a Senior Policy Adviser to join us.

What you'll be doing:

As one of our Senior Policy Advisers, your work will underpin and support the actions that Which? takes to help consumers whether in campaigning, advice or commercial products. You will work across an exciting range of issues in financial services to tackle consumer detriment and help develop policy positions to achieve change for the benefit of consumers. From the impact of the Covid-19 pandemic on people's finances and their ability to access financial services, to tackling bank transfer scams, the agenda is current and fast paced.

Our Policy team underpins the work we do to influence and shape consumer issues affecting each of us every day. We analyse the issues that are important for consumers today, understand and explain the issues of the future, and design options and solutions to solve them. We share our evidence and thinking widely, across a range of stakeholders, including government and industry.

What you will bring:

• Policy experience and an understanding of financial services and issues.
• Ability to be flexible in a continually changing environment and evolving business objectives
• Creativity, enthusiasm, inquisitiveness and the ability to problem solve

• A confident team player who can build effective internal and external relationships and who enjoys working in cross-disciplinary teams

• A passionate and skilled communicator and influencer who can share complex information with a wide range of audiences
• Project Management experience, leading projects end to end

About the rewards?

You get a competitive salary, 28 days' holiday, contributory pension, life assurance, private medical cover, health insurance, full Which? membership for free, 50% off making a will with Which? Wills.

About the Which? way of life?

We want you to do great work and enjoy it in a workplace that respects and empowers you. In 2019 we were a runner up in the medium-sized organisation category for Britain's Healthiest Workplace, and we signed up to the Time to Change employer pledge that protects staff against mental health discrimination. We're also a Stonewall accredited employer. 

Click here to find out what we feel reflects what we do and how we work and to view our Which? LinkedIn page.

If this sounds like the role for you then we would love to hear from you. Send us your CV and cover letter by Wednesday 20th January 2021.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates.

 Careers Adviser/Guidance Worker

ASCEND

Based in South Oxhey, South West Hertfordshire

£14k part-time

Are you passionate about improving people’s life chances and help move them on in their lives? Can you advise people on how to improve their skills and get a better job? Do you want to work with people who are committed to the Social Justice agenda?

If so, then come and join our award-winning team and lead our Advice and Guidance work with clients in South West Hertfordshire.

Careers Advice/Guidance Worker

ASCEND has long experience in providing high quality advice and guidance to our clients.  We are looking for an energetic and enthusiastic self-starter with strong interpersonal and communication skills, able to work successfully in a small team.  You will be a good listener who is sensitive to people’s development needs and able to work with clients of varying skill levels.  You will have experience of guidance work and be willing to work towards a level 4 or above qualification in Information, Advice and Guidance. You will share ASCEND’s values, our commitment to social justice and our empathetic and person-centered approach to our clients.

The role involves supporting clients to make career action plans and helping them to gain the skills they need to access opportunities.  It will involve close liaison with ASCEND’s Training Coordinator and Client Mentor.   The adviser will be responsible for overseeing the ‘Back to Work’ programme, for one-to-one advice with clients and for managing Job Clubs within the local community

The role is for 21 hours per week for twelve months in the first instance.  Under the COVID restrictions most staff members are working online most of the time.  However, once the restrictions allow we envisage a return to face-to-face working with clients.

To apply:   Please send your CV to our CEO, Christine Wyard who will send you an application form.  For any further information, please view our website or contact Christine.

Closing Date:  21 December 2020

If you’re keen to support people to turn their lives around and help them return to work, then this could be the role for you. Working Chance is looking for a passionate and empathetic candidate to join our team as an Employment Advisor, to provide maternity leave cover for 12 months with the possibility of extension.

We are a unique, award-winning charity supporting women with convictions - many of whom have been in prison - to develop their employability and self-belief and find a job they can thrive in. 

The successful post-holder will play a crucial role in supporting women with convictions into sustainable employment opportunities. Working in partnership, you will assist our clients with their day-to-day job search including support with job applications, interview preparation and offering feedback at each step.

You will also play a key role in building relationships with employers across various industries and sectors, identifying suitable vacancies and providing support to employers throughout the hiring process.

Practising a non-judgemental approach, the ideal candidate will be highly empathetic with a proven track record in supporting individuals to find suitable and sustainable employment. Excellent communication, negotiation and people skills are essential for this role as you will be responsible for building trust and rapport with the women we support, and developing relationships across a range of backgrounds and sectors.

Experience of working within employability, recruitment or in a similar environment is essential. Knowledge of the criminal justice system would be an advantage, and we welcome applicants with lived experience or convictions.

Aim of the role:

To work in our supported housing service with 80 customers. To provide support to customers with their finances, assisting them to make rent payments in line with our Rental Income policy enabling them to maintain their tenancies with us.

Benefits: As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme

• 25 days annual leave plus bank holidays

• option to buy or sell annual leave up to one week’s annual leave 

• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits

• occupational sick pay

• contributory group pension scheme

• free life assurance

• cycle to work scheme and season ticket loans
   

About the Role

•  To promote financial inclusion through providing welfare and benefit advice to customers and staff.

• Supporting customers in claiming the appropriate welfare benefits and manage their finances. 

• To emphasise the importance of paying rent for sustaining tenancies and as a necessary independent living skill.

• To liaise closely with Croydon Housing Benefit department to ensure customers claims, backdates, overpayments and appeals are processed efficiently.

• To liaise with the Department for Work and Pension

• To create monthly rent reports for the service with actions to assist customers to lower their arrears

• To follow our Rental Income Policy and Procedure
   

About You

• You will be a dynamic, flexible and self-motivated individual

• Organised approach to workload and good administration, IT skills

• Strong customer service skills

• Previous experience of working in finance preferably managing rent arrears

• Previous experience of providing basic welfare and debt advice

• Experience of supporting vulnerable people to achieve independent living

• A clear understanding of why people become homeless, and the needs and  challenges they face to sustain their tenancy.
   

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 1,300people each year.

 We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

 We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

 Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.