Supporter Services Officer Jobs in Charing Cross, Greater London

RESPONSIBILITIES

1. Research and evaluate new funding opportunities from trusts, foundations, and other grant funders, maintaining a 12-month funding calendar.

2. Cultivate and nurture relationships with funding/grant-making organisations, both new and existing.

3. Develop compelling cases for support for designated projects or organisational areas, tailoring funding bids and applications accordingly.

4. Enhance Buttle UK's ability to deliver compelling reports to donors, meeting or surpassing their expectations.

5. Submit timely reports to donors, ensuring compliance with monitoring and evaluation requirements.

6. Support the maintenance of systems tracking fund allocation and expenditure, ensuring accuracy and up-to-date information for funders.

7. Manage donor records on the Raiser's Edge fundraising database, including recording activities, income, and producing management reports.

8. Stay informed about funding opportunities and trends in the sector through attending conferences, workshops, and events.

9. Generate accurate and timely management information on fundraising activities and budgets.

10. Ensure integration of fundraising activities within the wider staff team and provide necessary support.

11. Perform other duties as directed by the Director of Fundraising and Marketing and/or the Trust Fundraising Manager.

12. Proactively assess own performance and development needs.

PERSON SPECIFICATION

Experience

1. Proven experience and success in developing and drafting proposals and/or reports raising funds from trusts, foundations, other grant makers or the equivalent.

2. Experience of creating compelling and concise funding proposals, written documents and reports from a range of information sources, including detailed technical or sector specific information. about the organisation’s work.

3. Proven ability to communicate effectively both in writing and verbally.

4. Experience of research techniques applicable to identifying funding opportunities and framing funding bids.

5. Financially literate with the experience of producing and interpreting budgets, or other detailed numerical information.

6. Experience of working under your own initiative, dealing with conflicting demands and working under pressure to meet tight deadlines.

7. Experience of project planning and/or project coordination.

8. Proven IT skills, ideally with experience of using databases.

9. Good knowledge of the charity sector.

Skills & Abilities

1. Driven to meet and exceed targets. 

2. Understanding of what is required to develop long-term and productive partnerships and relationships.

3. Excellent organisational skills and the ability to work independently and prioritise own workload; but also to make a valuable contribution to a small team.

4. Ability to “sell” a cause successfully and be persuasive.

5. Strong analytical, problem-solving skills with the capacity to think creatively and strategically.

6. Willingness to use the telephone to pursue cold leads and build relationships with potential funders and supporters.

7. Ability to write compelling copy for a range of audiences, from succinct ‘pitch’ documents to detailed fundraising bids.

8. High level of attention to detail

9. High standard of literacy and numeracy.

Attitudes

1. A self-starter with energy and drive, who is motivated to make a direct ask of a donor or supporter, but is resilient if a donor says ‘no’.

2. Commitment to promote the best interests of children and young people.

3. Empathetic and non-judgmental towards the needs of children and families living in poverty.

4. Prepared to work flexible hours.

5. Willingness to help with requests made by colleagues.

Are you passionate about improving support for families affected by substance misuse?

This could be the perfect role for you! The Family Support Worker is an exciting role within a growing and dynamic team, where you can help to make a real difference to the lives of unpaid carers in Lambeth. 

Having identified a gap in the identification of young carers and adult carers looking after someone with substance misuse issues, over the past year we have successfully piloted a project to identify and provide long-term support to these carers. We are now entering the second year of the project, and are looking for a new Family Support Worker to bring their expertise, enthuasism and ideas to the next stage of the project. 

The Family Support Worker will work across our Young Carers and Adult Carers Service to provide support to families affected by substance misuse, through whole-family assessments and reviews. The successful candidate will ensure that adult and young carers, and their families, have access to a range of emotional and practical support appropriate to their needs.

The successful candidate will have an understanding of working within the substance misuse field and an understanding of associated health and social issues. They will preferably have experience of working with both adults, children and young people. We are seeking candidates with a professional qualification in health & social care, youth or community work, and/or direct experience of delivering family focused interventions.

If you are looking for a fast paced, rewarding project that will make a lasting difference to carers, we would love to hear from you. 

About Us
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. influencing local policy through community engagement activities, 

3. improving carer wellbeing and

4. connecting carers to each other and to support and training opportunities through our services. 

Closing date: 9am Friday 10th May 2024

Please not we are actively interviewing for the role and may close applications early if a successful candidate is recruited. 

This is an exciting opportunity to join CSW, a Christian organisation working for religious freedom through advocacy and human rights in the pursuit of justice. CSW is an incredible team of people dedicated to bringing about freedom and justice all over the world. We are confident in our identity as a Christian human rights organisation that works for freedom of religion or belief for all people, no matter what religion, belief, faith or no-faith they might hold.  

We are seeking a Finance Officer with a keen eye for detail, and an aptitude for learning new skills, to take on purchase ledger and payroll administration duties in our Finance Department.   You will have either begun on the path of attaining a financial qualification or had some experience in a similar role.  The successful candidate will be responsible for the accurate and timely processing of all purchases, payments and returns, including supplier invoices, staff payments (salaries, expenses and advances), project and contractor payments and credit card transactions.  Responsible for project reporting against budget.

Key responsibilities (full responsibilities listed in the application pack):

• Ownership of the purchase ledger system, administering the entire process of invoice receiving, checking, coding, distributing for approval, posting to the accounts software (currently Sage), setting up domestic and international payments for authorisation, and electronic filing of documents.
• Administering all credit card returns including distribution of statements to colleagues, checking and coding returns, collating documents, submitting for line-manager approval, posting to Sage and following up on outstanding items.
• Administering staff and contractors expense claims, advances, returns and funds transfer requests, including checking and coding, submitting for budget-holder approval, arranging payment both domestic and international, and electronic filing of documents.
• Recording project expenditure against budget and drafting project financial returns to meet funder deadlines.

Essential criteria (full criteria listed in the application pack):

• Either started on a financial qualification or have had experience in a similar role
• Exposure to SAGE Line50 or other accounting package.
• Confident using Microsoft Outlook, Excel and Word.
• Previous experience of using accounting software.
• Good team working and relationship-building skills. 
• Excellent communication skills, both written and oral.
• Excellent attention to detail and commitment to accuracy.
• Must have the right to reside and work in the United Kingdom.

CSW Benefits

We offer flexible working, your birthday off, pension with 6% employer contribution.

Reports to: Policy and Research Manager

Direct reports: None

Location:Our well-equipped office is in Kings Cross, London, WC1X 9NW. We encourage staff to work where they wish, at home or in the office, within the limits of the role and taking into account personal circumstances. This role will generally be expected to attend the office at least once a week and will have meetings at other locations in London fairly frequently.

Status:Permanent

Hours:Full-time

Salary:£31,437 to £34,659; plus benefits

Role Summary

This position provides key support for the policy and research functions of the charity, in addition to collaborating on campaigns and public affairs work. You will be responsible for carrying out primary research relevant to the charity’s policy and research functions. You’ll be monitoring and collating new policy and research materials and contributing to public communications including report-writing, blog posts and social media activity. You’ll be providing input into strategic planning regarding policy and research activities. You’ll connect with researchers and policy people from other charities and from universities. Finally, you’ll be attending conferences and meetings on behalf of the charity.

Key Tasks and Responsibilities

Policy

• Support the P&RM, DR&PA and CEO in responding to public consultations, advising policymakers and working with national policy and research bodies as appropriate.

• Represent the charity in meetings with policy partners where appropriate.

• Attend policy and research conferences on behalf of the charity, providing feedback to the team on key learning and opportunities that arise.

• Work with the SC&PA and DR&PA to draw up influencing strategies to target key stakeholders on policy priorities.

• Monitor external research that helps our policy work and opportunities for collaboration.

• Work with the SC&PA  to engage campaigners in our policy work.

Research

• Work with the P&RM to carry out research activities relevant to the policy and research functions of the charity; including collating and analysing data, and co-authoring reports for both internal and public purposes.

• Work with the P&RM and the Communications and Marketing teams to produce engaging and accessible communication of research findings for a range of audiences. 

• Monitor and collate new policy and research materials, including research reports, policy documents and media activity. Work with the P&RM to produce internal reports where appropriate and to ensure the charity’s activities reflect and respond to the wider policy and research environment.

• Work with the P&RM on external research projects funded by the charity, including support with assessing the quality of bids by external researchers. 

Across both areas

• Produce social media communications where relevant to policy and research. Work with colleagues across the Research and Public Affairs and Communications and Marketing teams to develop strategies for maximising impact, especially in digital communications.

• Contribute to strategic planning by contributing to staff meetings, producing supporting materials and providing feedback on public affairs.

The postholder will also be expected to:

• attend training courses and develop skills as required, sharing learning with other staff as relevant

• in unusual circumstances, work weekend and / or evening hours, for which time in lieu will be given

• undertake other reasonable work as requested by the P&RM.

Description

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support across the Gloucester region.

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.

Based at home (laptop and mobile phone provided), you will be expected to travel independently across the Gloucester area and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.

We have a very exciting opportunity for anyone who enjoys working on the front-line of patient support across Dorset.

This role will deliver Kidney Care UK’s Patient Support and Advocacy service in the region. This varied role deals with every aspect of a patient’s life that supports better outcomes: welfare benefits, practical, emotional and social support. As well as directly supporting patients, you will raise awareness of the wide range of local and national resources available to kidney patients, and build strong relationships with kidney patients, professionals, and other stakeholder groups in the region.

Based at home (laptop and mobile phone provided), you will be expected to travel independently across Dorset and manage your own caseload with the support of your line manager and other members of our national friendly, committed team.

We’ll provide the training, you’ll bring enthusiasm and your experience of working with chronically ill patients in a social, care or health role.

The role is a two-year contract initially. We can consider applications for a split role or job share, please indicate the hours you are seeking. Applications from those with experience of living with CKD in a personal or professional capacity are particularly welcome.

Please apply through CharityJob with your CV and a covering letter outlining why you are perfect for this role.

Our Individual Partnership programme provides those called to Christian ministry with an account to manage financial support and tools and training to be effective in raising and maintaining a team of supporters.

As the Support Raising Development Lead within the Individual Partnerships team, your role is to train, coach and develop best practice and thought leadership for individuals and organisations who adopt the Support Raising model.

Success in your role will be seeing the individuals and organisations we serve supported sufficiently in prayer, financial giving, and encouragement to enable them to thrive in the ministry to which God has called them, ultimately resulting in increased grants out to them from Stewardship. 

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Department: Corporate Services

Initial term: Fixed Term Contract (three months with possible extension), Full time, flexible working

Salary: £40,000 + generous benefits

Location: London (Victoria) – (hybrid working with one to three days in the office each week)

Closing date: 12 noon, 23 April 2024

Interviews: w/c 29 April 2024

NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.

The role will cover a spectrum of activities across the various HR systems and associated platforms including the new PeopleHR, payroll/pension, and absence systems. The key responsibilities of the role will be to support the implementing, maintenance, configuration, testing and launching the new system including end-user training, and management reporting requirements. The role will also coordinate the downloading of HR data into the new system, and function as the main point of contact for all PeopleHR software/ systems queries from all users.
 

 NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

We’re looking for someone with experience of both campaigning, including an understanding of the basic tools and techniques used in campaigning, and of working with volunteers and services users, including how best to support them to achieve their campaigning goals.

About the role 

You’ll lead and coordinate our local campaigning work across Wales. Your work will help the charity improve the lives of people in local communities affected by Parkinson’s. You’ll listen to the needs of our local communities and work with volunteers and colleagues in the wider Wales team to do focussed campaigning and advocacy work. 

Through co-production you’ll ensure that the voices of people with Parkinson’s, their families and carers are heard by decision makers.

What you’ll do:

• Support the development and delivery of campaigns activity for Wales and proactively identify opportunities for public-facing campaigns.

• Recruit and manage a sustainable community of campaign volunteers.

• Use our national campaign priorities to deliver related local campaign activity.

• Organise and deliver training events for people with lived experience who wish to engage as well as campaign volunteers.

• Create content for public facing elements of campaigns, including supporter actions, web pages, newsletter and social media.

What you’ll bring:

• Ability to network and build supportive relationships with volunteers, MSs/MPs and health bodies. 

• Ability to work independently, coproductively and as a part of a team. 

• Experience in organising events. 

• Experience of delivering training to a variety of audiences 

• Excellent written and oral communication and client care skills, including a confident phone manner and an ability to produce inspiring content to motivate volunteers and staff. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held week commencing 13 May 2024

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Department: Supporter Care and Database Services

Location: Hybrid – between home and our office in Aldgate, London

Hours of Work: 37.5 hours per week

Contract: Fixed-term (12-months), full-time

Salary: £28,000 – £31,000 per annum

Closing date: Wednesday 24th April at 10.00am

Annual Leave: 33 days (plus eight bank holidays) 

Benefits: 

• Enhanced maternity, paternity, adoption, and shared parental pay 
• Family friendly policies 
• 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension 
• Free health cashback plan (Medicash) employee cover plus up to four dependent children 
• 24/7 virtual GP access (UK registered), plus access to Best Doctors 
• Free confidential employee assistance programme (Health Assured) 
• Access to wellbeing app (healthy living tips and Bright TV ) 
• Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more* 
• Learning and development committed (bespoke training, LinkedIn Learning etc.) 
• Employee health and wellbeing committed (menopause friendly, disability confident employer etc.) 

Background 

Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible. 

About the role 

Dementia UK is currently seeking a Database Officer to lead on the delivery of processes within the Database Services team.

As Database officer, your primary responsibility will be managing a substantial volume of data files, from a variety of sources seamlessly importing this information into our fundraising database. You will handle supporter data ensuring a high level of accuracy, while being directly responsible for running the majority of data imports as well as handling enquires coming into the Database Services shared inbox and running regular data cleansing routines.

In addition, you will be expected to maintain data management standards, assisting with the implementation of processes and policies ensuring best practice is followed. Working with the Supporter Care, Finance, and Fundraising teams to ensure income is accurately coded across all fundraising streams.

The ideal candidate will have a strong understanding of data protection guidelines including the General Data Protection Regulation (GDPR), and will bring previous experience in using databases for data entry, maintenance, and importation. A high level of computer literacy is essential, and comprehensive knowledge of Microsoft Office applications, particularly Excel, is required. Your ability to function effectively within a team, coupled with your initiative in prioritising and organising your workload, will be key to success.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture 

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. 

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion. 

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. 

*Please note that any decision on flexible working is based on business needs

Chief Executive Officer, Remote, 35 hrs Salary £90,097

GFS is a feminist organisation with a mission to empower girls and young women in England and Wales to live their best lives. Girls as young as 6 tell us that they cannot be themselves. This causes problems for them and society. So, we offer an early intervention service for girls living in areas of deprivation to have the greatest impact.

This is an exciting role with an opportunity to lead the charity into the 150th Year of delivery and with a new strategy to address need. It will involve working with the leadership team and all departments but also the board and their support committees, the ambassadors, and presidents as well as the wonderful team of volunteers across England and Wales.

A great deal has been done to prepare the organisation for such an important time and so now there is a real opportunity for this role to lead in being a figurehead for the charity and representing all that is achieved at GFS in national events and discussions, to best represent the girls of today.

Our new strategy is built around pillars of Impact, Brand and Sustainability with an ambition to grow in delivery as well as reputation. GFS is aware that the work done to listen to and amplify girls’ voices is important because they have so much to say about what needs to change and from a very young age. This role will be key to making this happen.

Equity, Diversity and inclusion is of strategic importance to GFS. We encourage applications from ethnically and racially minoritised, disabled and from LGBTQ+ people to build our best staff and volunteer teams and reflect the girls we serve.

This post is subject to a criminal record check with the Disclosure and Barring Service

Download the application pack and complete the application form in WORD and return by the closing date Friday 17th May.  

About the post of CEO

You will report directly to the Board of Trustees, ensuring excellent governance of the Charity, regulatory compliance with the Charity Commission and Companies House, and will collaborate with Trustees on designing and executing the 2024-2027 strategy. You will lead and support a team of seven staff, supporting 500+ older and disabled Neighbours annually with a large team of volunteers. You will ensure excellent management of charity’s finances and that adequate funding is in place to maintain all charitable activity, monitoring and evaluation. You will ensure that the charity maintains its reputation and develops its exposure and standing. 

About you

You will have strategic leadership experience and have previously led teams. You will have a strong understanding of charity governance and will have demonstrable fundraising knowledge and/or experience. You will be passionate about supporting older and disabled people and will have a strong understanding of their needs. You will be equipped to represent the Charity both internally and externally.  

JOB DESCRIPTION

Strategy and Operations

1. Develop, implement, and lead execution of the charity's annual operational plan and 3-year strategic plan.

2. Identify appropriate level of staffing, volunteering, ensuring that all staff and volunteers are appropriately interviewed, vetted, inducted, trained, developed, and supported to deliver against their objectives.

3. Ensure appropriate upkeep, security, and management of the charity’s premises, including all relevant contracts and payments.

4. Ensure that the charity’s IT systems are fit for purpose and compliant with relevant law.

People

5. Line management of seven staff members, and responsibility for staff and team development, cohesion and appraisals.

6. Recruit and support social club facilitators and appropriate consultants to provide additional resource to the charity as required.

7. Lead staff member for safeguarding, liaising directly with Hammersmith and Fulham Adult Social Care.

8. Ensure appropriate mechanisms and safeguards are in place to support up to 100 regular volunteers, and up to 100 additional corporate/student volunteers.

9. Ensure appropriate mechanisms and safeguards are in place to support up to 500 beneficiaries and additional attendees at FGN events.

Finance and Fundraising

10. Develop, implement, and lead charity’s financial and fundraising planning and management, ensuring that the charity operates at least at break-even, ideally with a small surplus.

11. Ensure that the charity has a diverse range of income across various streams, inclusive of (but not limited to) public sector, trusts and foundations, corporate income, events, and online giving.

12. Ensure that the charity is receiving value for money with all expenditure, ensuring contract review on a timely basis as appropriate.

13. Ensure appropriate cashflow projections so that expenditure does not exceed income in any one year unless pre-agreed with trustees.

14. Ensure that appropriate financial controls are in place so to protect charity and anyone handling money on behalf of the charity.

15. In conjunction with the finance administrator and hon. treasurer monitor all income, expenditure, accounts, funding investments and budgets.

Governance

16 Ensure compliance with charity and company law, inclusive of writing, presentation and filing of annual report and accounts and other Company Secretary duties.

17 Organise, attend, record and report at board meetings every two months, inclusive of finance and operations reporting and the regular cycle of governance reviews.

18 Plan, organise and attend AGM and annual strategy session.

19 Ensure appropriate level of risk management and insurance are in place for the charity.

20 Ensure all relevant policies, procedures and financial controls are in place, inclusive of annual review.

Communications and Impact

21. Represent and promote the charity in public, sourcing media opportunities as appropriate so to increase visibility.

22. Represent the charity on appropriate networks and forums so to develop stakeholder relationships and source opportunities for cross-partner collaboration.

23. Ensure positive, fit-for-purpose, internal and external communications, inclusive of monthly newsletters, social media presence and other marketing materials.

24. Ensure appropriate monitoring and evaluation of projects and develop relationships with academic institutions and/or research consultancies where possible so to elicit external perspectives and scrutiny of the charity’s work.

25. Build relationships with local stakeholders and businesses.

PERSON SPECIFICATION

Essential requirements

1. Senior management experience within the charity sector or similar

2. Experience of working at a senior level with and under the direction of a board of trustees

3. Experience of successfully applying for grant funding, and/or other income generation  

4. Financial acumen including financial reporting

5. Experience of successfully delivering strategic plans

6. Experience in publicity and marketing

7. Experience in management of staff and volunteers

The post is subject to:

· right to work in the UK check

· satisfactory disclosure from the Disclosure and Barring Service

· two satisfactory references

Salary will be c. £54,000 and is set in line with NJC pay scales 2024/25.

Working hours are 35 hours over 5 days per week. The postholder will be based primarily on site but with the possibility of up to one day per week remote working by agreement.

Pension: there is a 5% employer’s pension contribution

You will receive 28 days of annual leave, and option to buy/sell three days annually. We have additional benefits, which include eye vouchers and cycle to work scheme.

Interviews will be held at Rosaline Hall, Fulham, London SW6 on 13 and 14 May. Only shortlisted candidates will be contacted. No recruitment agencies to apply.

The Community Fundraising Officer will be responsible for building and maintaining relationships with community groups, schools and other organisations fundraising for Haven House Children’s Hospice. The Community Fundraising Officer will support groups, schools and organisations doing their own events and fundraising activities, work toward agreed income targets, and assist the two Managers in the team with planning and delivering key Haven House events and programmes.

This role will report to the Community & Events Manager and will be responsible for maximising income from across our community through providing an exceptional level of supporter care. The Community Fundraising Officer will work closely with our Database Manager to ensure accurate recording and reporting of income and supporter information.  This role will also manage a brilliant team of volunteer Community Champions who attend local events and speaking engagements on behalf of Haven House.

We are looking for someone to work on a variety of projects who is able to build strong relationships in our community and to take responsibility for the wide variety of relationships across our community.

Salary: £59,588 (London) / £55,890 (National) per annum
Hours: Full time
Contract: Fixed term until March 2025
Benefits:

- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.

Location: London/Bristol - employees are able to work from home on an arrangement agreed with their line manager

An exciting opportunity has arisen at the National Housing Federation (NHF) for an interim Head of Member Relations to ensure that our members are at the heart of what we do. Working in a team with two other Heads you will lead and manage our member relations team of 8 External Affairs Managers, plus our member intelligence and business support teams. You will work closely with colleagues in Public Impact taking a lead on ensuring that our influencing strategy and policy positions reflect our Housing Association member priorities.
The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. 

Interested in a varied and challenging role in a trade association during a busy general election year? Are you committed to working to support our members in providing quality homes and tackling the housing crisis?

Please scroll down to the bottom of the page to download the full job profile and person specification for this role.

Key elements of the role:

- You will shape our strategic engagement with members to ensure our external influencing and policy positions reflect their priorities, working collegiately with colleagues in the Public Impact Directorate.
- You will lead programmes of work, aligned with organisational priorities, leading teams of people from across the organisation.
- You will ensure member satisfaction and member risk is understood, monitored and managed effectively by the member relations team and wider organisation.
- You will work with colleagues across the NHF to ensure that the organisation’s resources are used to deliver agreed offers to cohorts of members, and exceptional service for all members.
- You will manage the work of at least two External Affairs Managers, the Member Intelligence team and the Member and Business Support team as agreed with the Executive Director.

The successful candidate:
The successful candidate will be able to demonstrate:

- Strong knowledge and understanding of the housing sector and the issues facing Housing Associations.
- Knowledge and experience of establishing and maintaining relationships with senior customers and stakeholders demonstrating credibility, diplomacy, effective communication and negotiation skills.
- Clear leadership skills, able to lead complex programmes of work effectively, both through direct line management and matrix management.
- Ability to manage budgets effectively.
- Excellent analytical skills and ability to summarise complex information effectively to aid decision making.
- The ability to manage and motivate a high performing team.
- Ability to manage budgets effectively.

Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff.  We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.

Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact Stephanie Green, People Manager with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc.  You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 6 May 2024
Interview date: 24 May 2024