Age UK Lewisham and Southwark offer high profile services supporting people aged 50+ in the London Boroughs of Lewisham and Southwark

We are excited to be recruiting a HR Office Administrator to join our small, friendly and dynamic Operations Team.

The ideal candidate will have excellent working knowledge and understanding of administration systems, with previous experience of working in a busy and varied role, to handle the charities day-to-day HR administration needs.

Previous experience of working in HR is not necessary, however, a desire to develop skills and understanding is key, along with a flexible approach, good written and verbal communication, and IT Skills.

If this sounds like you we look forward to receiving your application!

Equality and diversity matter to us. If you think you’d be suited to this role we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

Closing date for applications is 9:00am Tuesday 1st June 2021

Main purpose of position

To support Children with Cancer UK (the Charity) with excellent supporter care, effective data entry, batching, banking and thanking donations and also provide administration for team enquiries.  The majority of the role will be to process supporter queries and donations accurately and quickly. 

Background information

Children with Cancer UK is the leading national children’s charity dedicated to the fight against childhood cancer. Our aims are to determine the causes, find cures, improve treatments and provide care for children with cancer.

 Our work started with a promise.

We were founded in 1988 following the death of 14-year old Paul O’Gorman to leukaemia and, just nine months later, his sister Jean, also to cancer. Before his death Paul’s parents promised to help other children with leukaemia and, today, we fund life-saving research into childhood leukaemia as well as all other forms of other childhood cancers.

• We fund life-saving research to improve our understanding of childhood cancer and to find safer, more effective treatments for all young patients.

• We fund innovative welfare projects to help children and families in their fight against childhood cancer.

• We campaign and raise awareness of childhood cancer, to protect more children and give more young cancer patients a brighter future.

Key priorities and relationships

• To log supporter details onto the database accurately and quickly.
• To deal with queries by letter, email or telephone appropriately and in a timely fashion.
• To accurately record any money received and handle safely.
• To batch and bank donations onto the database accurately and quickly.
• To log cheques on paying in slips for finance on a weekly basis.
• To log thanking bounce back responses like Gift Aid and ensure all forms are sent to our response handling house for scanning and storing Gift Aid declaration forms.
• To write thank you letters and other correspondence as required.

• To effectively cross sell fundraising during contact with supporter as agreed in the supporter journey (as appropriate)
• To sort incoming post and distribute to the relevant teams and people in the office in a timely fashion.

Duties and Key Relationships

• To answer telephone queries relating to other departments, as necessary.
• Welcome guests into the building.
• To assist fundraising teams with outbound calls to supporters to gather further information and collate fundraising material requests.

• To volunteer at our charity events when required e.g. London marathon, special events, etc.
• To assist the teams and manager in any other duties as required
• To deal with queries from supporters affected by cancer and to refer them to other external sources if necessary.
• To be a super-user for the Raiser’s Edge database and to train others, as necessary.
• To thank our Facebook supporters and report on Give Panel software.  To suggest ways to increase supporter sign up through Facebook and run tests to support this.  To handwrite birthday cards to supporters who opt for this.
• To be the main contact for various IG campaigns through the year, proofing artwork and writing thank you letters for the appeal.

Person Specification

Skills / Abilities

Essential:

• Excellent attention to detail
• Good I.T. skills including data entry
• Ability to work quickly, accurately and efficiently
• Excellent written English including spelling and grammar
• Numerate (e.g. for dealing with credit card transactions)
• Professional, confident and friendly telephone manner to work with a wide range of people and suppliers
• Ability to pick up new processes and tasks quickly and work independently
• Ability to work with a wide range of people and suppliers
• Ability to manage a varied workload without close supervision
• Methodical, proactive approach
• Excellent general administrative skills
• Able to use own initiative

Desirable:

Using software to produce reports

How will be this be assessed?

• Telephone interview, interview, test at interview

Experience

Essential:

• Excellent working knowledge of customer/supporter databases.
• Good working knowledge of Excel, Word, Outlook
• Experience of office work and administration
• Experience of customer services and liaising with customers by phone, post and email

Desirable:

• The Raiser’s Edge database
• Proof-reading of letters
• Knowledge of The Raiser’s Edge database
• Knowledge and experience of wordpress or experience of using other Content Management Systems

How will be this be assessed?

• Previous job history
• Test in probation after Raiser’s Edge training

Other requirements

• Customer service oriented (e.g. confident and cheerful telephone manner.)
• Attention to detail is absolutely key
• Goal oriented
• Team worker​

At Children with Cancer UK we value diversity and we are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

We are looking for someone to lead the Today for Tomorrow campaign and advance Lord Bird’s private member’s bill, the Wellbeing of Future Generations Bill, through the UK Parliament. 

This role is being offered on a 1-year fixed term contract, maternity cover basis.                 

The Role

The successful candidate will develop Today For Tomorrow by:

• Advancing the Wellbeing of Future Generations Bill, through the UK Parliament and within the UK Government
• Advancing general awareness and support for long-term policymaking among political leaders, via a targeted influence campaign
• Building interest and support amongst the public, and via partnerships with youth, academic, civil society, and business groups
• Coordinating the overlapping arms of the campaign (parliamentary, government and partnerships) to maximum benefit
• Establishing Today For Tomorrow as a respected cross-party, cross-sector campaign
• Setting and delivering a political influencing strategy
• Liaising with existing funders to sustain the campaign

Day-to-day, you will:

• Manage the Parliamentary Research Analyst
• Work independently, but as an employee of The Big Issue Group
• Each quarter, or more frequently if needed, convene a Steering Committee of partners and funders
• Liaise closely with Lord Bird and The Big Issue senior management team
• Normally work from the Office of Lord Bird and alongside MPs, Peers and APPGs, including the APPG for Future Generations (which Lord Bird co-chairs), but during the pandemic work from home                   

Skills & Experience

• You are already an accomplished campaigner, with experience of overseeing a successful campaign, including office administration
• You have a deep understanding of political advocacy, parliamentary processes and the ability to work across party boundaries
• You have an excellent understanding of how to plan and influence decision-makers in government, Parliament, and the media
• You understand the challenges of long-term thinking in government policymaking
• You will have a strong commitment to long-term, sustainable development or wellbeing policy
• You are highly skilled at building and managing relationships of all types, including partnerships
• You have excellent spoken and written communication skills

For a full job description, please download from the link below.

Workplace details

This role will be based at Westminster working from Lord Bird’s office and also at the Big Issue’s head office in Finsbury Park. Initially, however, due to Covid restrictions, it is likely that some work may still be undertaken at the successful candidate’s home address.

Closing date: 17th May 2021

The Big Issue Group is striving towards Equal Opportunities

We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm). In addition, we also have our sister charity The Big Issue Foundation.

Are you a skilled communicator with excellent attention to detail? Are you highly organised and passionate about providing a high-quality service? If so, this may be the role for you.

At Family Action we transform lives by providing practical, emotional, and financial support to those who are experiencing poverty, disadvantage, and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants. 

Our ‘Outstanding’ Adoption Support Agency, PAC-UK, provides services to all parties affected by adoption and permanency. PAC-UK’s Child & Family Service has extensive experience in all aspects of supporting families with adopted children or otherwise permanently placed children.

About you

We are looking for a self-motivated, confident Team Administrator with excellent organisation skills to be the first point of contact for general queries and support a busy team with administrative duties, while coordinating the London/South Child to Parent Violence (CPV) / Non Violent Resistance (NVR) Parent Group programme.

You will be a solution focused administrator with strong IT skills and experience of using databases, playing a pivotal role in the smooth-running of our service. This role could also be a fantastic opportunity for a strong administrator looking to develop a career in the sector.   

What will we offer you?

We’ll offer you flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we’ll invest in your professional development with career development opportunities and on-going quality training – both specific to your role at PAC-UK and general. You will be offered regular supervision and membership of a supportive management team.

You’ll join an established, supportive, and high-performing service and can thrive in an innovative, non-hierarchal organisation that values your opinion, encourages learning, and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you.   

To apply please complete an application form and submit it to the email address specified on our advert. Please visit out current vacancies page to download an application pack and for further information. 

Closing date: Thursday 6th May 2021 at 9am  

We're looking for a dedicated and friendly administrator to provide high quality support for Prison Fellowship’s Sycamore Tree and Prayer Line programmes and our new volunteer applicants.

You will have excellent organisational skills, strong attention to detail and the ability to show initiative and flexibility in a fast-changing environment.

If you'd like to be part of a small and passionate team of people supporting the work of thousands of volunteers in prisons across England and Wales, we would love to receive your application!

This role is currently home-based due to the ongoing pandemic. Once it is safe to do so, the post holder will be required to spend their working week in our Westminster office.

Please apply with a full CV and covering letter.

*******JUNE START DATE *******
I am currently looking for a Programme Services Team Administrator to support one of the largest teams at an amazing health charity. This role will support the Programme Services Team as well as the Cluster Lead, various programmes and the Director of Programme services with day-to-day programme and administrative support tasks.

Tasks and responsibilities:
In partnership with the programme services and legal team, ensure Consultants contracts, grant agreements, amendments and other legal documents are being drafted, approved and signed in a timely manner and provide support to the Consultants as needed
Responsible for the coordination of events, meetings and preparing legal and financial documentation as and when required.
Process a large amount on invoices/Purchase Orders in line with the procurement procedures
Provide coordination and administrative support for organisation of webinars and in person conferences
Help with financial analysis (forecasting and budgets)
Assist with project work: for example, help transition towards the new MIS system to meet organisations' objectives in terms of filing
Assist with forecasting and auditors' requests
Asist with recruitment: EHRF, JDs, scheduling interview, preparing induction schedules as well as induct with processes
Assist the PST team with resource mobilisation tasks
Provide secretarial support to the Cluster Lead and the Director of Programme services

Key organisational relationships:
The role also involves interaction with the entire PST team, BDC Project Managers in country offices, and the Head of Office where the individual is based (UK, Netherlands or Switzerland).

Experience:
Proven experience in a senior administrative or project management role supporting multiple members of a geographically dispersed team
Previous experience in working in a fast-paced environment, whether in the private or not for profit sector
Experience working with internal and external stakeholders at all levels
Experience of supporting budget administration, procurement and contracting processes
Computer literacy with excellent Excel, MS word, Outlook, and Power Point skills
Knowledge of SharePoint and Salesforce is desirable.

If you have the above skills and experience and are available from June, please apply online today!

We are looking for a new Office Administrator to join our team.

We are in search of a committed and organised individual to join Merton Centre for Independent Living as an Office Administrator.

Merton Centre for Independent Living is a values-based, user-led organisation which supports Deaf and Disabled People in the London Borough of Merton to live independently, challenge discrimination and achieve change locally.

You will be joining our team to provide administrative support to the organisation, as well as board of trustees. This role is key to ensuring that the organisation runs smoothly and that we achieve our aims.

We welcome applications from those that are passionate about the rights of Deaf and Disabled people and are willing to learn and develop your skills, knowledge and practice.

Merton CIL is committed to equality, diversity and reflecting the communities we serve. We particularly welcome applications from individuals from Black, Asian and Minority Ethnic communities.

This post is for 13-16 hours per week for 6 months, with the possibility of extension, dependent on funding. Starting salary is £20,144 pro rata.

Closing date for applications: 9:00am on 10th May 2021.

Interviews will take on either 13th, 14th, 17th or 18th May via Zoom.

Candidates invited to interview will be informed by 5pm on Tuesday 11th May 2021.

Start date: 24th May 2021 or as soon as possible thereafter.

If you require additional support completing this application due to an access need, or if you would like further information about the role or the application process, please get in touch.

Purpose of the job 

To provide administrative support to the CEO and Service Leads 

Responsibilities: 

• Update and maintain policies and procedures and HR records 

• Maintenance of holiday and sickness reports for the centre staff. 

• Prepare and collate course materials and resources for teaching staff 

• Maintain CPD records and book training 

• Receive and respond to enquiries by telephone and e mail and provide reception cover when required 

• Maintain and update the staff handbook 

• Input confidential data for counselling and training provision as required, ensuring this is accurate and up to date. 

• Analyse client data and produce reports for Service Managers and the CEO as required 

• Carry out and maintain up to date audits and ensure all facilities Health and Safety checks are carried out annually or bi annually 

• Produce professional documents, presentations and other communications as required 

• Support the centres enrolment process during busy periods 

• Liaise with suppliers and contractors as directed 

• Attend team meetings and other internal and external meetings and take minutes when requested 

• Support the Quality assurance Processes for the Centre 

• Have excellent working knowledge of Office 365 tools 

Skills and Experience 

Essential: 

• At least 2 years previous experience of Administration 

• Excellent written and verbal communication skills 

• Proactive, able to identify and implement improvements to business processes 

• High level of competence in the use of all Office 365 products including outlook  Excel, powerpoint and word 

• Ability to produce professional documents and presentations 

• Adaptable, with the ability to consistently deliver high quality work in varied work environments 

• Highly organised, able to manage own workload, prioritise and complete tasks to deadlines. 

Desirable Skills 

• Experience of administration within the charity sector 

• HR experience

• Administration support to more than one direct report 

Location: Flexible within England & Wales

Employment type: Fixed Term

Department: Funded Programmes

Interview date: w/b 24 May 2021

Contract Duration: Until March 2022

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Project Administrator will provide administrative assistance and support across a large and geographically dispersed project team to support the delivery of the project, core objectives and funder requirements. Responsibilities will include, coordinating communications to a large number of delivery partners, organisation of project events and meetings and developing and maintaining project records.​​​​​​​

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We need a Team Coordinator to join the team to provide critical administrative and logistical support across all of DataKind UK’s programmes of work. The post will contribute both capacity and skills to the team at DataKind UK – particularly offering support around managing our volunteer community of data scientists and building the internal operational processes of the organisation.

About DataKind UK

DataKind UK exists to transform the impact of social change organisations - charities, social enterprises, grantmakers, public sector bodies - through data science capacity building, for the benefit of the people of the UK and other parts of the world. We want a future in which these organisations are making full, responsible use of data science to increase their impact. 

Why? We believe social change organisations make a massive difference to our society, particularly the most vulnerable people and communities. Yet most are not making full use of data and data science to fulfil their missions. We believe that to not do this actively reinforces patterns of inequality and disadvantage in the UK and elsewhere. 

Our approach

DataKind UK is a data science capacity builder. That means we work alongside social change organisations to increase their understanding of and confidence in data use and data science. We aren’t a consultancy and we don’t offer ‘black box’ tech solutions. Our aim is for our project partners to come away feeling able to navigate the world of data science without us!

We are a volunteer-driven organisation - all of our projects are staffed by pro-bono data experts from industry. This means our project partners get the most up-to-date skills….for free! This community of passionate data scientists - including statisticians, data engineers, visualisation experts, developers, designers and project managers - have contributed over £3 million in pro bono data services since 2013. 

Our history

Since we were founded in 2012, we have worked to understand the social sector’s needs and how we can harness the power of pro bono data scientists to support the sector. 

We have partnered with charities large and small across a wide range of issue areas, from The Prince’s Trust and Macmillan through to local food banks and hospices. We have run projects with more than 80 social change organisations, and are now, by far, the most experienced provider of charity data science support in the UK. We’ve been held up as an example of best practice by government ministers and were named as one of Fast Company's 10 most innovative nonprofits in 2017.

We are a registered UK charity and are part of the global DataKind network of six chapters.

About the role

We need a Team Coordinator to join the team to provide critical administrative and logistical support across all of DataKind UK’s programmes of work. The post will contribute both capacity and skills to the team at DataKind UK – particularly offering support around managing our volunteer community of data scientists and building the internal operational processes of the organisation.

The Team Coordinator will provide a comprehensive PA service to the Executive Director, including diary management, planning meetings, and providing general administrative support. The role will also include liaising with key contacts and stakeholders on behalf of the Executive Director and providing the secretariat function to the Board of Trustees.

We’re looking for an organised and confident administrator with excellent written and verbal communication skills and exceptional attention to detail. Our ideal candidate would be happy working autonomously and have experience of supporting a busy and fast-paced team managing multiple different work streams, and of providing PA support. We are looking for someone who will anticipate need and suggest solutions to logistical challenges, working with the team to ensure the best outcome for our charity partners and other stakeholders. You’ll need to be helpful and enthusiastic in your approach to work, flexible and people oriented.

Though our work is focused on the use of data and data science in the social sector, the role holder need not have any technical expertise in or experience of these fields.

Purpose of the Role

To provide high quality operational support to a busy team and Executive Director, with diligence and precision.

Main Skills

We are looking for a candidate with strong organisational skills and exceptional communication; good attention to detail; advanced IT skills (particularly with the Google suite); event coordination; and good team working skills.

Duties & Responsibilities

PA to the Executive Director

• Proactively plan and manage the diary of the Executive Director, including booking internal and external meetings, and scheduling calls as necessary

• Provide administrative support through travel and accommodation booking and processing expenses

• Schedule and draft the agenda for internal meetings, including team meetings, away days and appraisal days; minuting and summarising discussions 

• Communicate on behalf of the Executive Director with key stakeholders, funders and partners, managing sensitive information in a timely and confidential manner

Supporting the team 

• Provide logistical support and coordination for our projects, including:

  • Our flagship DataDive projects (currently online, previously in-person and likely to be so in future) 

  • Our “Office Hours” scheme

  • Other events throughout the year - both aimed at volunteer data scientists and representatives from social change organisations 

• Develop processes to support the delivery of both operational and project outcomes, where needed

• Support the management of DataKind UK’s volunteer community, including keeping documentation up to date, communicating with volunteers and supporting the Chapter Leaders (4-5 volunteers who lead our community).

• Act as the first point of contact for DataKind UK, including monitoring and responding to email enquiries, and managing positive working relationships. This includes the support of our business development work by responding to inquiries by potential corporate sponsors/advocates 

• Work closely with our finance manager on  finance processes including invoicing 

• Coordinating day-to-day HR related processes such as recruitment and contracting of freelancers/associates

• Support the organisation to stay legally compliant in line with Data Protection legislation, HMRC, Companies House and Charities Commission.

Secretary to the Board of Trustees

• Schedule, coordinate and minute Board meetings, and subcommittee meetings as required 

• Produce and compile Board papers in advance of meetings

• Ensure Board meetings are run properly and in compliance with all relevant legislation 

• Support the onboarding and induction of new Trustees 

• Communicate and liaise with Trustees between meetings as required

This job description is not intended to be an exhaustive list of duties and responsibilities. It will be reviewed and updated as the needs of the organisation evolve, in discussion with the role holder.

Person specification

Values and equalities

• Proven and demonstrable commitment to the principles and practice of equal opportunities in employment

• Identify with the aims and ethos of DataKind UK: approachable, sensitive, transparent, committed to excellence, inclusive and carbon conscious.

Experience

We are looking for a candidate with experience as below. However, if you don’t have all the experience listed, do consider applying. We don’t expect a candidate to have 100% of these experiences, but we do want to know that you have some relevant experience and an appetite to learn in other areas.

• Experience of providing PA support to a Director/senior executive

• Proven high level experience of providing administrative support to a team/small organisation

• Experience of coordinating or providing high level logistical support for events or projects

• Experience of being the first point of contact for a team/small organisation 

• Experience of communicating appropriately with a diverse range of stakeholders 

• Experience of working in a busy environment and managing multiple demands

• Experience of accurate data entry and managing spreadsheets

• Experience of working in the voluntary sector or small research organisation (desirable)

Knowledge and skills

• Knowledge and understanding of IT based systems and digital platforms, particularly GSuite, Slack, MailChimp and CRM (we use Beacon)

• Knowledge and understanding of the charity sector, and/or public sector, including governance and main sources of funding (desirable)Excellent IT skills - specifically GSuite

• Excellent organisational skills; attention to detail and flexibility

• Ability to prioritise and plan a heavy workload, showing initiative and reflection

• Ability to complete tasks to tight deadlines, and with high quality

• Excellent interpersonal skills with a helpful and friendly attitude

We acknowledge that people from Black, Asian and minority ethnic backgrounds are underrepresented in our staff team and we’re committed to correcting this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGTBQIA+; and people who have a mental health condition. 

The deadline for receipt of your application is 5pm on Tuesday 1 June 2021. Applications received after this time will not be considered. 

Interviews will take place on 7th and 8th June 2021 and will be via Zoom. 

Job Title – London Services Administrator

Contract - Permanent

Hours - 35 hours per week

Salary - £20,460 to £24,818

Location - London

About Coram

Coram Voice is the leading specialist provider of advocacy and children’s rights services for children and young people in care and on the edge of care. We support some of the most vulnerable children and young people in society, giving voice to the voiceless and reaching out to those who have missed out on the support they need. Join us as we work to transform the lives of children and young people by supporting them to uphold their rights and actively participate in shaping their lives.

Coram Voice is part of the Coram group of charities which develops, delivers and promotes best practice in the support of children and young people. Our vision is that every child has the best possible chance in life.

About the Role

We are looking a Service Administrator who is experienced and enthusiastic to join the children’s rights charity Coram Voice. This is an exciting opportunity for a well-organised and professional individual to join our vibrant office in London to support our services and work with children and young people in and leaving care. You will be a great communicator who is systematic, comfortable with people at all levels of seniority and adept at talking to children and young people.

This post will have particular responsibility for providing administrative support to our London Children’s Right Services and to support the smooth running of Coram Voice Head office.

Please see the Job Descriptions and Person Specifications for further information.

To apply, please click on the 'apply' button to be redirected to the application form

Closing date for applications: 5pm, Monday 10th May

Interviews: Friday 14th May

All posts are subjected to an Enhanced Disclosure and Barring Service check and successful candidates will not be able to work unsupervised with children or young people until the completion of this process. Coram Voice - working towards quality through equality and the development of a diverse workforce.

We ask that recruitment agencies do not contact us in relation to this position.We have chosen to recruit directly as this helps us to minimise our recruitment costs, ensuring that valuable funds aren't diverted from the children and young people we help.

Registered Charity Number 1046207

Recruiting for a Team Leader to join our Homelessness and Complex Needs Service in Kensington and Chelsea!

GBP 25,225 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

RBKC Complex Needs Service has 5 distinct housing components with a further 3 floating supporting sites accommodating up to 136 residents who present with multiple and/or complex needs including but not exclusive to, substance misuse, mental health, domestic violence, history of violent behaviour, ex-offenders, chaotic and hard to reach groups. All staff in the service may be required to work across any of the sites supported by the service.

Job Overview:

The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead in carrying out supervisions, case work management and working with the team to achieve service objectives. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.

Key Responsibilities:

- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude

Skills, Knowledge and Experience:

Essential:

- Educated to degree level or equivalent

Desirable:

- Other relevant professional memberships and/or specialist qualifications are desirable

For the full job description, please visit the Look Ahead website.

Build your Data Protection and Information Governance career at Crisis!

About us 
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it. 

About the role 
A new and pivotal role supporting both Crisis’ Data Protection Officer and the Data and Technology team Helpdesk.  You’ll enjoy the responsibility for ensuring Crisis supports the rights of citizens under the Data Protection Act, triaging data breach incidents and also managing requests for software and hardware as part of the Data and Technology Helpdesk. We anticipate this will be a highly visible, busy role. Your excellent communication skills will ensure you thrive in an environment in which you work with stakeholders across Crisis. It’s a great opportunity in a team we are proud of!

About you 
To be successful in this role you will have/be: 
·  Skilled in liaising and building relationships with different groups of people, both with teams internally or members of the public 
·  Skilled in and have an understanding of compliance agendas, but especially the data protection Act and GDPR 
·  An understanding of using databases and project management software

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. 

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8.5% 
•  25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. 

We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness. 

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Sunday 17th May 2021 (at 23:59)
Interviews will be held on 1st and 2nd June

Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email the Recruitment Team, contact details can be found on our website. 

Registered Charity Numbers: E&W1082947, SC040094

Company Description  

Twin employs around 100 full-time and seasonal staff across the UK who share a commitment to changing lives by providing high quality services to people from the UK and abroad. These services include education, training programmes, work placements, employment and volunteer opportunities, which are all designed to help people achieve their personal and professional goals.  

Our mission is to help people realise their full potential through life enhancing experiences.  

 Boost your skills, top up your student loan, and give back to your community with NCS throughout July and August 2021!  

  

Salary:  

  

Daily residential rate: £92.4 

Daily non-residential rate: £76.5 

  

  2021 NCS Programme 

NCS (National Citizen Service) is a government-backed initiative with a mission to equip 15-17 year olds with the confidence, skills and support they need to make a real difference in their communities. The aim is to encourage young people from different backgrounds to mix through a local, community-based programme.   

• NCS three-week wave which consists of one residential week (5 working days) and two non-residential weeks (10 working days).

In the first week (Mon-Fri), based at a residential centre away from home, teams of young people supported by staff will take part in challenging outdoor team building activities. In the remaining two weeks (Mon-Fri), delivered from a local hub, young people will build their confidence and other life skills, and then design and deliver a project that benefits their local community utilising the skills they’ve built throughout the entire programme. 

• NCS two-week wave which is fully non-residential (10 working days). 

In these two weeks (Mon-Fri), delivered from a local hub, young people will build their confidence and other life skills, and then design and deliver a project that benefits their local community utilising the skills they’ve built throughout the entire programme. 

Twin offers a fixed-term contract and aims to provide longer employment consisting of a few waves. This is however, subject to the performance on the programme and young people numbers. 

Additional opportunities in our Autumn 2021 programme may become available to those that will have worked on our summer programme(s) and received positive feedback. 

  

Locations: North East & South East London

  

About the role  

Come and work for Twin, a delivery partner of NCS, this summer and become a role model for a team of 15-17 year olds throughout our youth and community programme. We are looking to fill around 200 positions.   

  

Team Leaders lead groups of young people through the NCS programme, encouraging them to bond as a team and fully engage with the curriculum, and will be supported by the Assistant Team Leader to plan and deliver engaging activity sessions, facilitate discussions, guide and mentor young people.   

  

Principle accountabilities:  

• Manage Teams of up to 16 young people and maintain high level of engagement

• Support and work closely with the Assistant Team Leader and Support Worker where suitable

• Ensure all Health and Safety and safeguarding principles are adhered to 

• Effectively manage and resolve unacceptable behaviour and conduct

• Plan and deliver sessions either face-to-face or via virtual means (if necessary) with the support of your Assistant Team Leader

  

  

Person specification  

  

An ideal Team Leader candidate would have:  

  

• Ability to see the big picture  

• Flexible, enthusiastic and proactive approach to the job  

• Confidence in delivering activities, workshops and reflection to Young People  

• Excellent communication and problem solving skills  

• Good decision making ability  

• Good time-management and organisation skills  

• Committed to continuous personal and organisational development  

• Creative and energetic  

• Ability to work within a team and on your own initiative.  

  

This role is perfect for a highly motivated and enthusiastic self-starter, ideally with youth work background. 

  

The role may require long working hours and night shifts during the residential weeks of the programme.  

 

Twin Training International is committed to safeguarding. For all applicants called to be assessed/interviewed:  

  

• References will be followed up with specific questions as to applicant’s suitability to work with persons under 18  

• All gaps in CVs must be explained satisfactorily  

• Proof of identity and qualifications will be required  

• Successful candidates will be required to undertake a DBS check  

• Successful candidates will be required to complete online and 3 days training prior to commencing employment  

• Successful candidates will be expected to actively engage in the safeguarding of under 18s  

   

Note: You have to be 18 years old after 1st June 2021 before you can apply to work on the NCS programme.