Team manager jobs in epsom and ewell, surrey

Senior Business Development Officer 

UK-wide

£32,145 per annum (pro rata for part time hours)

 Ref: 25REC 

Part Time: 30 hours per week – happy to talk flexible working

Base: Hybrid working at any UK Sustrans Hub 

About the role

We have a new opportunity for a Senior Business Development Officer to join Sustrans. In this pivotal role, you'll support Sustrans’ commercial strategy by leading and improving our competitive bidding process and delivering high-quality business development support across the organisation.

Key responsibilities will include:

• Championing innovation in our business development approach
• Developing compelling new offers and refining internal processes
• Providing expert bid-writing guidance and quality assurance
• Fostering collaboration across teams and leveraging internal expertise
• Strengthening Sustrans’ ability to win new opportunities and build strong, strategic partnerships

This is an exciting opportunity to influence the future of sustainable transport by helping us grow our impact and reach.

Candidates should be based within the geographical area with regular travel expected to the nearest hub.

About you

As an excellent communicator, you work well with other people and develop strong relationships. 

You have experience of working in business development or a relevant setting. You have previously developed successful funding bids and competitive tenders. You work well with others, identifying new opportunities and gaps in the market. You coordinate activities using an established process - holding people to account and meeting deadlines. Your copy is of a high standard and you are confident reviewing others' work. You have a proactive mindset with a focus on quality, impact, and continuous improvement. 

Previous experience of working in this area isn't a necessity. If you are well-organised, with an eye for detail, and work well with others - we'd welcome an application from you.

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 13 August 2025.
• Interviews will take place in via MS Teams during the 1st or 2nd of September 2025

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

Key Responsibilities

 Supporter Services

•  Lead the development and delivery of the new supporter services function considering people (capability, capacity and culture), processes, tools and technologies needed to deliver outstanding customer service so new and existing supporters feel valued and connected to the ESU’s mission.
• Design and implement supporter recruitment, development and retention plans including welcome journeys and approaches for reactivating dormant supporters.
• Work closely with the Marketing team to create segmented messaging to highlight the impact and value of the ESU’s work to Alumni, Members and Volunteers in the UK.
• Oversee payment processes and supporter payment journeys on our CRM, Salesforce.
• Work with the Marketing team to design ad hoc impactful events in person and online to convene our global audience.
• Work with the Marketing team to promote our flagship events to our supporter audience to encourage attendance. 

Volunteering

• Design and implement a volunteering strategy which includes automating the volunteer experience, recruiting new volunteers and promoting ESU volunteering opportunities to relevant organisations as well as current and future supporters
• Own the volunteer training programme, including reviewing and refreshing training and ensuring all volunteers are appropriately trained.
• Match volunteers to ESU competition heats and resolve queries escalated by the Supporter Engagement Coordinator.
• Form partnerships with relevant organisations to grow the ESU’s pool of volunteers.
• Work with the Education team to create a high quality volunteer experience

Skills and Experience

Essential:

• 5+ years experience working in a partnerships, supporter services, volunteering or account management role
• Demonstrable experience of having delivered successful services to a range of supporters/customers.
• Demonstrable experience of developing and delivering meaningful supporter journeys across multiple channels
• Demonstrable experience of growing and sustaining a pool of high quality volunteers through successful recruitment and development strategies
• Demonstrable experience of using a CRM (preferably Salesforce) to identify trends and drive improvements.

Desirable:

• Educated to degree level in a relevant subject such as marketing or communications
• An understanding of the nature and importance of the ESU’s charitable work and a strong commitment to increasing the reach of the organisation’s work.
• Experience of writing volunteer training programmes
• Experience working with international volunteers
• Ability to juggle multiple tasks and competing priorities within a fast-paced environment
• Experience of writing for different audiences.
• Line management experience
• Excellent data management skills and capability in Microsoft Office, Salesforce, Mailchimp Survey Monkey.

Benefits:

• Generous Company Pension 
• 28 days annual leave plus 8 days Bank Holiday
• Employee assistance programme
• Group Life Assurance
• Cycle to work scheme
• Season ticket loan
• 24 Virtual GP

Multi Disciplinary Team Clinical Fellow 
Fixed Term Contract (12 months) 
Part-time 14 hours (two days a week), we are open to a conversation about how you work these hours
Location Split between home and our London Office (every 1st Wednesday of the month)
Salary up to £90,000 FTE (£36,522 pro rata) depending on experience and/ or current NHS pay grade
 

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
We are launching the 2025-2026 Macmillan Clinical Fellowship programme. This is an exciting new programme, key in the implementation of our new ambitious 2025-2030 strategy.

The MDT fellow will be based in Centre of Clinical Expertise and be part of the core strategic group looking at Variation in Treatment and Care. Cancer MDTs are well established in the NHS as a core part of cancer care but significant variation in impact and efficiency exists and the role of the patient voice is often not prominent enough. The fellow will work across the organisation and form influential external relationships to support Macmillan to work with Health Care Systems across the UK to improve MDT ways of working.

This role will be both beneficial to Macmillan in helping to improve the lives of people living with cancer, as well as provide the successful candidate with a potentially career changing opportunity. 

The fellow will be part of a highly motivated, inspirational and supportive team and be given mentorship support throughout the fellowship. 

This role is being recruited to as part of a cohort of clinical fellows from different disciplines and will have different areas of focus around Macmillan’s core strategic objectives allowing for peer support and learning:

• Equitable Experience of Care Clinical Fellow 

• Multi-Disciplinary Team Clinical Fellow 

• Older People Clinical Fellow.

About you
The successful candidate will demonstrate the following skills and experience:

• Current registration with the relevant Professional organisation
• Experience of and/or expertise in MDT working
• An understanding/experience in health inequities
• Evidence of involvement in clinical leadership and management commensurate with your level of practice
• Evidence of considering equality, diversity and inclusion in work undertaken
• Good communication and IT skills
• The ability to build and sustain networks and professional relationships and work with multi-professional teams

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days (pro rata)
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wednesday 30th July 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Friends of Moorfields

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital – including the purchase of clinical equipment – and managing the trust’s volunteer programme.

The Position

The Volunteer Support Officer is an exciting and challenging role, responsible for assisting the Volunteer Services Manager in the recruitment, administration and support of a network 350+ volunteers throughout the trust, with a focus on Moorfields Network Sites.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities

1.  To lead on the recruitment, administration and support the teams of Volunteers at various Moorfields Network Sites.
2. To support the delivery of the ‘Telephone Support Service’
3. To promote and support volunteer services in Moorfields City Road.
4. Other General Duties.

No Recruitment Agencies Please

The Caring Family Foundation (TCFF) is dedicated to improving the lives of women, with children at the heart of all that we do. We are a grant-giving organisation with projects both in the UK and in Brazil. In the UK, our work is focused on tackling child poverty and domestic abuse.

The successful candidate will have the opportunity to work as part of a small, committed team in a fast-paced environment. The role will involve the management of TCFF grants, contribution to its strategic objectives, and the planning and implementation of communications’ events.

__________________________________________________________________________________

Responsibilities

• In close collaboration with the Senior Project Manager, to manage the delivery of grants, ensuring that they are in line with TCFF’s objectives, values and criteria.
• To monitor grants closely and ensure regular and accurate reporting.
• To maintain records of all grant reports, awards and applications, and to monitor milestones.
• To build close working relationships with grant partners.
• To prepare grants financial overviews in keeping with the agreed annual budget.
• To develop strong Monitoring, Evaluation and Learning frameworks, in collaboration with TCFF’s data agency.
• To develop and maintain a strong network of community partners, government agencies, and other relevant organisation to enhance synergies, increase TCFF visibility and credibility.
• To lead on planning and implementing visits to grant partners with the TCFF Communications’ team to capture TCFF’s work.
• To keep informed about developments in TCFF’s fields of work and collaborate with the Senior Project Manager on the strategic direction.
• To keep informed about government and other stakeholders’ best practices, research and legislation related to our fields of work.

Qualifications, skills and experience

Essential

• Educated to degree level or equivalent qualification/experience.
• Minimum of 5 years of experience working in charity programme management.
• Solid experience in overseeing grant budgets and Monitoring, Evaluation and Learning frameworks.
• Strong understanding of trauma-informed care principles and culturally responsive approaches to serving diverse populations.
• Excellent interpersonal and communication skills, with the ability to build rapport with beneficiaries, staff, volunteers, and community partners.
• Proven ability to prioritise workloads, meet deadlines and work in a fast-paced environment.
• Excellent organisational skills and attention to detail.
• Team player with a flexible and collaborative attitude.
• To have or be willing to obtain an enhanced DBS certificate.
• Commitment to the mission and values of The Caring Family Foundation, including a dedication to social justice and equity.

Desirable

Bachelor’s or Master’s degree in a related field to TCFF’s work.

Proficiency in using Salesforce and Canva.

Location:

Mayfair office (no hybrid working)

Job Purpose:  To coordinate and deliver an exciting range of Short Breaks activity clubs for children

Salary Range: £29,974  - £34,278

Hours of work:35

Working Pattern:

Term time hours: Tuesday/Wednesday – Saturday/Sunday 09:00 – 17:00 on a rota basis with one weekend day each week (max 35 weeks)

School holidays hours: Monday – Friday 09:00 – 17:00 (min 17 weeks)

With flexibility to meet service requirements

Employment type: Full-time

Contract Type: Permanent

Location:  YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA (with occasional operation need to lead sessions in other areas such as Epsom, Leatherhead or West Sussex)  Reigate

Annual leave:Starting allowance – 33 days, inclusive of eight UK Bank Holidays.  Please note that school holidays are key delivery periods and annual leave is not usually agreed during these periods.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Wednesday 6th August 2025

Interviews to be held: Week commencing 11th August 2025(s)

Proposed Start Date: 1st September 2025

Main Responsibilities:

• Plan and deliver a structured programme of enjoyable, recreational, high-quality activities to meet the needs of children and young people with additional needs and disabilities who attend Short Breaks clubs.
• To coordinate and take responsibility for the planning, allocation of places, and sufficient staffing to ensure safe delivery of Short Breaks clubs.
• To assist in the recruitment, training and ongoing development of the Disability staff team.
• Leadership and Line Management of a team of Play/Youth Workers and volunteers.
• Have responsibility for processing new referrals, initial assessments, individual care plans and any associated risk assessments or specialist plans to ensure we meet individual needs.
• To be the lead practitioner providing the staff team with advice, coaching and on-site management of club structure.
• To develop strategies and behavioural support plans for young people attending activities and access YMCA Disability Services.
• To be aware of Ofsted requirements and ensure Short Breaks clubs for children are compliant, with ongoing monitoring.
• Maintain and monitor agreed attendance levels and activity budget.
• To promote clubs and share stories via social media. Manage cohort numbers and waiting lists efficiently. 
• Lead in Administering medication, PEG feeds and undertaking movement and handling for children and young people with complex health needs. Undergo relevant training and transfer this knowledge onto the staff team.
• Work closely with individual children and young people and their families to identify a range of social, recreational and leisure activities to meet the needs of young people and children.
• Ensure that all young people are made to feel valued and enabled to develop and improve self-esteem, life skills, self-confidence and positive experiences
• To gain young people’s feedback, capturing their voice in shaping and evaluating future club sessions.
• Work closely as part of the delivery team, initiate programmed activities, alongside additional opportunities locally.
• To be responsible for the Health and Safety of children, young people and staff, above all, ensuring that Safeguarding Children and Safeguarding Adults at Risk policies are adhered to.
• Managing the venue, ensuring all risk assessments are completed in line with our policies to ensure the environment is safe, secure and suitable for staff, CYP and our service delivery.
• Provide information, guidance and advice for parent/carers about local services for young people and families.
• Attend and participate in relevant internal/external meetings and forums related to the CYP services activities.
• To provide operational Coordinator or Leader cover for other Disability Services or locations as required.
• Design and deliver training sessions to CYP staff.
• To undertake the role of Duty Officer at the Sovereign Centre, at times to be agreed with Disability Services Manager.
• Undertake any other duties and responsibilities reasonably requested by the Disability Services ManagerTop of Form.

We're looking for a kind, compassionate and resilient Service Manager to join our Nimrod House service in Newham.

£42,000.00 per annum, working 40 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.

You will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Operations. You will lead and manage the teams ensuring that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff to effectively support customers with high needs.

Leadership Accountabilities:

- Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service
- Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
- Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
- Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
- Responsible for managing and allocating customers to support staff (casework management)
- Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
- Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
-

Operational Accountabilities:

- Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, developing turn around action plans as necessary
- Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
- Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life
- Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
- Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
- Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
- Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date
- Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
- Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
- Responsible for managing petty cash for the service in accordance with Look Ahead procedures
- Deliver an out of hours on-call service for region
- Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers
- Ensure that all other Look Ahead policies and procedures are adhered to

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Please see our website for the full job description.

Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond. 

Southwark Law Centre

Job Description

Job Title: Operations Manager

Reports to: Executive Director

Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)

Hours: Full-Time – 35 hours per week

Main Objectives

· To oversee the smooth running of the Law Centre

· To ensure we have the right systems in place to support staff to work efficiently.  

· To identify opportunities to use tech to support our mission. 

· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.

Key Responsibilities

1. IT Coordination

• Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
• Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
• Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
• Identify and implement opportunities for digital transformation and improved operational efficiency.
• Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
• Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
• Providing basic training to staff on systems and tools
• Maintain the asset register.
• Maintain the organisation’s IT plan and update it annually

2. Systems

· Lead on our paperless working processes

· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.

· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.

· Negotiate and manage our contracts with printing providers

· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.

· Manage the organisation’s telephony.

3.  Data and Reporting

• Maintain a clear overview of the data collected by the organisation.
• Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
• Develop new reports to feed into our billing and accountancy as well as various audits.
• Review and analyse the organisation’s data to understand trends and to assist with service development.
• Play an integral role in using data to communicate the impact of the organisation.

4. Data Protection

· Overall responsibility for the data protection obligations of the organisation.

· Keeping abreast of changes and updates to Data Protection legislation.

· Delivering regular training to staff on Data Protection.

5. Finance and Billing

· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.

· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.

· Support casework staff with training and technical solutions to allow them to bill files efficiently.

· When needed, to work with the finance manager and practice manager to coordinate regular payment runs. 

· Attendance at regular meetings of the Finance Sub-Committee.

6. Support to Executive Director

• Member of the senior management team, contributing to strategic planning and organisational development.
• Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
• Coordinate and chair regular meetings of the IT Working Group
• Report regularly to the Trustees on operational issues

7. Regulatory Compliance

• Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
• Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.

8. Professional Development

• To attend regular support and supervision and appraisal meetings.
• To keep up-to-date and to meet identified learning and development needs as appropriate.

9. Teamwork and Service Development

• To attend and contribute to staff meetings

• To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
• To network and liaise with external agencies as agreed.

10. General

• To uphold and promote the Aims and Principles of the Law Centre
• To be available to work outside normal office hours on occasion as required and notified in advance.
• To undertake any other duties that are compatible with the functions of the post.

Person Specification

Essential

• Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
• A minimum of two years experience in a similar role, or relevant transferrable skills.
• Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
• Excellent verbal and written communication skills
• Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
• Confident, self reliant, capable of taking the initiative and working autonomously.
• Good attention to detail.
• Exceptional problem-solving skills. 

Desirable

• Experience managing and developing case management systems or similar software.
• Demonstrated ability to manage budgets and supplier relationships effectively.
• Experience in supporting legal or advice services organisations.
• Knowledge of the operational challenges facing community-based organisations.

Please visit our website to download an application pack

Closing date for applications: 28 July 2025 at 9am

Interviews will take place on: 6 August 2025 

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £38,000- £40,000 per annum (based on experience)

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 24th July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
• Maintain the Visitor Management System and ensure it is used appropriately and consistently

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility (Fire Safety designated person)

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Previous experience in Lease management
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,
• or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Safeguarding training (can be trained on the job).

Please submit your CV and cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

Amref Health Africa is the largest Africa-based international health development organisation. We work to bring about lasting health change in Africa.    

We are seeking a highly motivated and detail-oriented Data & Insights Manager to lead on the day-to-day development, implementation and utilisation of our Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) tools through our data management platform, Microsoft Dynamics 365. This role is pivotal to embedding a culture of data-driven decision-making across Amref UK, ensuring the integrity and strategic use of our data to enable strategic growth in supporter engagement, retention and income generation.

The Data & Insights Manager will be a key point of contact for colleagues across the organisation, playing an instrumental role in shaping how we gather, manage and utilise data at Amref UK. They will be critical in providing expertise and establishing new ways of working across keys Amref UK teams, including Supporter Engagement, Programmes & Strategic Partnerships, Finance, Operations and Senior Management.  The postholder will be the organisational expert in Microsoft Dynamics working with senior leaders, Amref HQ ICT, Amref’s global Fundraising & Marketing Development team (FMD) and third-party vendors to develop, implement and integrate processes and reporting tools that aid analysis and insight.  They will be responsible for delivering improved functionality and system upgrades while maintaining data integrity and compliance requirements.  Expertise in relational database design and familiarity with marketing tools such as Google Analytics would also be an advantage.

To be successful in this role, the post holder will need to be a team player who brings a combination of technical expertise, communication skills and business change experience. 

Learning & Development Manager (LDM) – Cymru Wales, West Midlands & South West 

Home - Based but within commutable distance to Wales, West Midlands & South West

If you’re passionate about helping further the mission of Methodist churches, circuits and districts, then we would like to hear from you. As an experienced professional with a proven track record in learning and development, and management, you will be part of a Learning Network (LN), within the Ministries and Learning team and part of the Connexional Team of The Methodist Church.

The LN comprises 30+ staff working as part of a single team operating across the Methodist Church in Britain. The team is strategically and collaboratively managed by Learning and Development Managers (LDMs), each having responsibility for a number of Learning and Development Officers (LDO) working within a geographical area. We are seeking to recruit an LDM for the Cymru Wales, West Midlands and South West area. There is a requirement to live within this geography that includes the Methodist districts: Wales Synod Cymru, West Midlands (following the merger of the current Birmingham District and the Wolverhampton and Shrewsbury District on 1st September 2025), Southampton, Channel Islands, Bristol, and South West Peninsular.

Responsibilities of the Learning Development Manager include:

• strategic shared leadership of the LN
• leading and managing the LDOs, balancing the needs and expectations of lay and ordained
• developing, implementing and reviewing, alongside other LDMs and the Director of Ministry Learning, the strategic work plan of the LN
• building and maintaining good relationships across the Connexional Team and with individuals and communities across the church and beyond
• encouraging the sharing of individual gifts and experiences across a number of teams and stakeholders
• travel (including overnight stays), weekend and evening work

We are looking for someone who has:

• proven experience of coordinating and managing a dispersed team of staff and volunteers
• significant experience and is passionate about learning and development
• a strong commitment to collaborative and partnership working
• a proven track record of meeting deadlines within a complex and varied workload

Knowledge of the Welsh language would be a valuable asset to this role

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

For ministers in Full Connexion the standard terms of service apply.

Closing date: 23:59 on 21/07/2025

Interviews to take place on: 08/08/2025 in London in person.

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Are you passionate about using sports to inspire, mentor, and support young people? Do you have a heart for youth work rooted in Christian values? If so, we’d love to hear from you!

Role Overview:

We are seeking an enthusiastic and experienced Youth Work Sports Manager to lead and develop our sports and physical activity programmes. You’ll work with a committed team to plan and deliver sports sessions, events, and mentoring opportunities that reflect our Christian ethos and create meaningful change for young people.

Key Responsibilities:

·Lead Face-to-Face Youth Engagement
Deliver regular, purposeful youth work sessions for young people aged 10+, ensuring programmes reflect their needs and the centre’s Christian values.

·Design and Deliver Sports Programmes
Oversee a diverse and inclusive sports programme, incorporating awards, adventure activities, and development opportunities for young people.

·Strategic Planning and Evaluation
Develop and review session plans, set objectives, evaluate impact, and ensure alignment with local and national youth work policies.

·Staff and Volunteer Management
Recruit, supervise, train, and support youth work staff and volunteers, fostering a strong and capable delivery team.

·Fundraising and Financial Oversight
Raise and manage funds for activities, ensuring budgets are used effectively and reporting meets funder requirements.

·Ensure Safety, Inclusion, and Centre Collaboration
Uphold health and safety standards, promote accessibility, and contribute to the wider development and Christian ethos of The Salmon Youth Centre.

About You:

·Qualified Professional
Holds a JNC-recognised youth/community work or sports qualification, Ideally with aFirst Aid certification, and a D1 driving licence.

·Experienced Youth Work Manager
Has 3+ years’ management experience working with young people in informal, voluntary settings—especially through sports.

·Strong Leader and Manager
Proven ability to lead teams, supervise staff, manage resources, and develop effective programmes.

·Skilled Planner and Evaluator
Confident in setting goals, monitoring progress, and evaluating outcomes within a youth work context.

·Inclusive and Safeguarding-Focused
Knowledge of equality, diversity, safeguarding legislation, and experience working in diverse, inner-city environments.

·Christian Ethos and Communication
Able to promote Christian values through youth work, build partnerships, and engage with communities effectively.

Genuine Occupational Requirement:

Due to the nature of this role and the ethos of our organisation, it is an occupational requirement, in accordance with Schedule 9, Part 1 of the Equality Act 2010, that the post holder is a practicing, Christian. The successful candidate will be expected to fully support and actively promote the Christian values and mission of our centre.

What We Offer:

·Salary: JNC Points 19–24 (plus Inner London Allowance), with a loyalty bonus for those at the top of the scale

·Pension: 5% employer’s contribution to your pension

·Holidays: 30 days annual leave, rising to 35 days after five years’ service

·Working Hours: 35 hours per week with a flexitime arrangement, including some evenings and weekends

·Purposeful Work: Be part of a dynamic team making a real difference in young people’s lives through sport, creativity, and faith-based youth work

·Supportive Environment: A chance to work in a Christian youth work team

·Training: Opportunities for personal development and training in relevant areas.

·Safeguarding: The Salmon Youth Centre is committed to high quality safeguarding standards and to promoting the welfare of young people and expects all staff and volunteers to share this commitment. Background checks and an enhanced DBS disclosure will be required, along with regular training.

The Senior Centre Manager will contribute to the day-to-day operations of Out of School Childcare & Play services at Camden Square Playcentre. Your responsibilities will be to create and retain a happy and committed staff team, lead them in delivering high quality play services that promote the children’s health and well-being, and assist in the development of new projects and services. As an experienced playwork manager, you will work effectively with stakeholders and develop positive relationships with parents/carers.

In return, we are offering the following package to the right candidate:

Job title: Senior Centre Manager

Salary: £38,000

Reporting to: Head of Operational Development

Direct Reports: Deputy/SENCo, Playworkers, sessional staff, volunteers, interns and placement workers

Hours: 35 hours per week, 52 weeks per year

Essential Requirements: Appropriate early years, childcare, education or playwork qualification at Level 3 or above

The Person We Are Looking For:

The Senior Centre Manager will take full responsibility for the operations at PACE’s Camden Square Playcentre. They will ensure that all services are delivered in a safe way, in accordance with all legal and regulatory requirements and support the delivery of the PACE policies. Their responsibilities will be to create and retain a happy and committed staff team, lead them in delivering high quality play services that promote the children’s health and well-being, and assist in the development of new projects and services. As an experienced playwork manager, you will work effectively with stakeholders and develop positive relationships with parents/carers.

To succeed in this role, you will have an appropriate early years, childcare, education or playwork qualification at Level 3 or above.  You will also have experience managing staff and leading teams in delivering high-quality, inclusive play or childcare services.

You will be a team player with strong leadership and communication skills and be able to build positive relationships with people from all backgrounds, including service users, parents, staff and delivery partners. Additionally, you will be able to show us your knowledge and understanding of safeguarding, EYFS, Ofsted standards and relevant current legislation, as well as approaches for supporting children and young people with disabilities.

About PACE:

We are a local, grass-roots charity providing high quality, inclusive play services in Camden to children aged 2 -18 years.

Our team is what makes our work possible, and we look for passionate, experienced team members to ensure we deliver exceptional services to our community. In return, we offer our team an extensive package of benefits including:

• The London Living Wage
• 5% contribution to your pension
• flexible leave arrangements,
• ongoing professional development and training,
• Cycle to Work Scheme
• Employee assistance programme.

Because our team is our most valuable asset, we like to have our staff grow with us and promote from within.

We are committed to Equality, Diversity and Inclusion, and recruit team members in line with our policy statement on Equal Opportunities and Human Rights.

Please note this post is subject to an Enhanced Disclosure & Barring Service and satisfactory references.

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation,
our staff team is helping 56,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for a high-calibre candidate to take on the role of Regional Operations Manager for our centres in South London (Walworth, Kennington and Brixton) along with our centres in Southampton and Brighton.

As a Regional Operations Manager you will line manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. 

And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions.

The role at a glance

Conract:  

This is a permanent role. This role can be either full-time or part-time (0.8 FTE) - responsibilities will be adjusted proportionally for part-time candidates.

Start date:

September 2025 (or as otherwise agreed)

Working hours:

Mon and Thurs: 09:30-18:00
Tues, Weds, Fri: 09:00-17:30

We are a delivery organisation providing frontline educational services for young people. We are an organisation with team members at different stages of their career, including many in their first roles: We are committed to nurturing talent and providing a developmental culture for all. Our team works in-person 4 days per week (or 3 days for a 0.8 FTE staff member) with 1 day working from home.

Location

The role would be based at one of our centres in the South London and South Coast cluster:
South London: Walworth, Kennington, Brixton  
South coast: Southampton, Brighton 

Regular travel to all centres in the region will be required. 

Application deadline: 9am Monday 4th August 2025