Trainee Jobs in Leeds
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate and self-motivated? Do you have excellent written and verbal communication skills? If you would like to use your abilities to raise funds for charities, Chell Perkins Ltd's Grant Fundraiser Traineeship will teach you everything you need to know and you’ll get the chance to join our team of trained consultants.
Chell Perkins Ltd are looking for FOUR people who are passionate about bringing positive change through fundraising. We want to nurture a new generation of fundraisers to provide charities with access to exceptional fundraising support.
We offer a four-month/16-week fully paid traineeship (approx £1,700pm gross) working with real clients in a fundraising consultancy and gaining a recognised certificate with education credits towards CFRE to give you a real headstart in working in the charity sector. There are a number of vacancies at Chell Perkins, and at the end of the course trainees will be eligible to apply for a permanent position.
This immersive programme starts on 2nd September 2024 and is home-based, with high-quality training and plenty of support from our experienced fundraising team.
Why Chell Perkins?
At the end of our Grant Fundraiser Traineeship, you will be a confident and capable fundraiser. But there’s much more to the scheme than that. The Chell Perkins team are a great bunch of people to work with. We really care about our partner charities and YOUR future. Our supportive and empowering work culture will enable you to realise your own potential.
“This programme is truly unique and rewarding. I recommend it to anyone thinking of beginning a fundraising career.” Junior Fundraiser, 2020
“The traineeship was an amazing opportunity, and I learnt so much about fundraising and the charity sector in such an engaging way. Everyone in the team is so friendly and supportive, you couldn't work with or learn from anyone better.” Class of 2023 and now a Fundraising Officer with Chell Perkins
“This traineeship has given me a headstart in my fundraising career and I couldn’t be more grateful! I left university with a love for charity work but little idea as to how I could use that passion in my everyday life, but this traineeship has helped me develop the skills and knowledge I need to make a real difference in the charity sector.” Class of 2023 and now a Fundraising Officer with Chell Perkins
Client mix
Candidates should be aware that at present 70% of our partner charities come from a Christian background (churches or Christian charities). While it is not a requirement to be Christian, candidates must be happy to write for a faith-based audience.
Applications
This role is home-based; however, you may occasionally be required to work from client sites (nationally, with a North West focus).
For more details about this opportunity, download a copy of the Job Description & Person Specification document.
If our Grant Fundraiser Traineeship sounds like it could be a perfect fit for you, why not apply? We look forward to hearing from you! The traineeship will start on 2 September and will run until 20 December 2024. Candidates must be available to start on the first day of the traineeship. Interviews and offers will take place from February onwards.
Please email a recent CV and a covering letter and tell us:
- Why you want to become a fundraiser and why you believe you will be a good one?
- Describe any relevant experience you will bring to the role (like writing or debating).
- Why you think people give money to charity, and what role do you think fundraisers play in motivating people to give?
- Why you want to work for Chell Perkins in particular?
We recognise that many applicants use AI tools like ChatGPT for drafting applications. Whilst these tools can be helpful, we advise you to first write your application personally and then use AI to refine it. This approach ensures your application remains original and truly reflective of your unique experiences. Last year, we noticed a trend of AI-generated applications lacking individuality, which hindered our ability to connect with applicants. Remember, it's your personal story, passions and motivations that make you stand out. Let AI assist you, but let your own voice lead the way.
The client requests no contact from agencies or media sales.
35 hours per week
£35,684 - £39,345 per annum
Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint an experienced Fundraising Manager.
We are seeking an experienced Fundraising Manager to drive forward relationship building and income generation across all income streams, especially Individual Giving including appeals and major donors, Corporates, Trusts & Foundations and Legacies.
You will collaborate across the Trust to develop innovative and compelling funding proposals, delivering excellent stewardship to existing donors, and identifying, researching and engaging new prospects. You will ensure continuous improvement and innovation and an appropriate balance of fundraising activity across all streams, evaluating new ideas for income generation and strategies for implementation.
Working closely with the Director of Fundraising and Engagement you will develop the Fundraising Strategy, and as a member of the Extended Leadership Team, will be the lead for driving forward sustainable fundraising activity in collaboration with colleagues.
A compelling and engaging communicator, you’ll be adept at managing a portfolio of donors at different stages – from prospecting and cultivation through to ask, stewardship and retention, working at all levels of the Trust to achieve ambitious fundraising targets.
You must have substantial experience working in a senior fundraising position with a natural talent for building positive relationships both internally and externally, developing a fundraising team and growing a mixed fundraising portfolio. If you want to make difference for Yorkshire’s wildlife and wild places and can demonstrate a successful track record in fundraising, then we’d love to hear from you.
How to apply:
Please submit an up-to-date CV and supporting statement (of no more than 3 sides of A4) outlining how your skills, experience and knowledge are relevant to the role. When writing your supporting statement, please refer to the person specification within the job description. Ideally, your CV and supporting statement should be in an editable format, such as Word, so we can anonymise your documents prior to the short-listing process. Please DO NOT include any personal details (name, address etc) on your supporting statement.
Closing date: midnight Sunday 12th May 2024
Interview date: Thursday 30th May 2024
Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.
We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.
REF-213 265