Trainee Support Workers Jobs in Manchester, Greater Manchester
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Snow Camp is a ground-breaking national youth charity, and we are looking to recruit a fantastic new North West Wellbeing Manager and Programme Support to join our North West team on a 4 day a week contract (30 hrs).
Our accredited programmes are unique and attractive to young people, taking them from beginner to qualified snowsports instructors in just one year with volunteering and apprenticeship progression routes available at the end. Alongside learning to ski or snowboard, young people also have access to wellbeing support with the emphasis on improving young people’s mental health and wellbeing.
You will report to the North West Programme Manager & Head of Snowsports and will be responsible for the delivery of our wellbeing workshops and providing 1to1 wellbeing support sessions to young people. You will also work as part of the North West team to assist with the planning and delivery of snowsports and life-skills focused youth activities run by the Programme Manager and assist with the apprenticeship programme throughout each year.
Experience of working successfully with under-served young people in a range of settings, with a focus on supporting young people’s wellbeing will be essential to the post. Passion for snowsports and supporting young people generally will be a huge advantage!
Youth work, wellbeing support experience, project management, logistical skills, managing relationships, communication and presentation skills will make up the role. Along with experience of delivering group workshops to help young people work towards meaningful goals to improve their emotional wellbeing.
Job Description
- You will spend roughly 2.5 days will be in the Wellbeing Manager role and 1.5 days will be in the Programme Support role each week.
- In consultation with the Programme Manager, to manage the delivery of the Wellbeing Workshops and 1to1 mentoring support needed for young people and apprentices.
- Work with the programme manager to gain the young people’s trust and confidence.
- To assist with delivery and development of The North West’s full snowsports focused journey of youth programmes which take place at Chill Factore.
- Build a good relationship with the North West Programme Manager to help provide support and guidance to young people.
- Support with the management of (currently) 3 x North West apprentices on their 1-year Snow Camp Apprenticeship programme. particularly helping to manage their wellbeing and signpost to other services where needed.
- Ensuring the apprentices have clear personal development plans and objectives.
- Provide effective and inspiring leadership to apprentices and young people.
- Providing weekly 1to1 support sessions for each apprentice.
- Having an understanding and an involvement in the development of their weekly working rotas.
- Supporting with NVQ work & assisting with any challenges that may be faced.
- Ensuring apprentices are involved and supported working on all Snow Camp programmes as the North West staff team.
- Complete Personal Development Plans and Wellbeing Assessments as required with apprentices.
- Attend regular meetings with the other regional Wellbeing Managers to provide a consistent approach and building resources focused on improving young people’s wellbeing.
- Outside of programme days, provide one-to-one mentoring sessions to young people, in-person or remotely, focusing on their well-being and offering support so they can cope with the Snow Camp programme and improve their general wellbeing.
- Be a key team member on the overseas residential for the Excel programme during the Easter holidays. *Valid passport for travel in Europe & Andorra required.
- Use our UPSHOT online database system to keep records and ensure all monitoring and evaluation is carried out.
- Attend external training as required (e.g. Safeguarding and Mental Health Awareness tutor training courses).
- Ensure that all activities and provision you deliver is done safely and in line with organisational policies.
- Support the Programme Manager to ensure all programmes run smoothly and effectively by supporting the delivery of each programme – managing venue instructors, guest speakers, apprentices, youth staff, sessional staff and volunteers as required.
- Support the Programme Manager with recruiting young people for each programme through visits to youth projects, promotion through email to all relevant youth programmes and services and presenting at key stakeholder meetings on youth service provision. Finding new young people in the North West area to support by Snow-Camp will be key.
- Support the Programme Manager with programme administration including finances, SLAs, attendance records, risk assessments, bookings and young people’s records on Upshot.
- Support with management and delivery of trips and overseas residential’s (Snow-Camp Excel, Apprenticeship & Youth Forum Residential’s) as part of Snow-Camp programmes. Including support with all the necessary risk assessments.
- Additional tasks may vary depending on different opportunities throughout the year.
Personal Specification
- A passion and desire to support young peoples wellbeing.
- To provide a nurturing safe space.
- An ability to create engaging and meaningful workshops and resources for young people.
- Excellent communication skills and the ability to build good rapport with young people.
- Self-motivated, innovative, committed and can work independently as well as part of a team.
- To be able to work flexibly based on the programme dates and young people’s schedules, including evenings and weekends.
- An understanding of the importance of safeguarding and providing equal opportunities for young people.
- The ability to enthuse others, to encourage, build confidence and enable others to fulfil their potential. Good interpersonal skills are essential and excellent communication, listening and presentation skills will also be key.
- Ability to work under pressure and to deadlines, across flexible hours and weekends as required.
- Well-developed listening and communication skills.
- Strong IT Skills.
Essential Criteria
- A passion for supporting young people’s wellbeing and mental health.
- At least 2 years’ experience working with young people on a one to one basis.
- Youth Work or wellbeing qualifications.
- At least 2 years’ experience of delivering group workshops and training to young people.
- The ability to ski or snowboard (or willing to learn).
- Sound knowledge of MS Office tools including Word, Excel, PowerPoint and Outlook.
Desirable Criteria
- Counselling qualification.
- Ski Instructor qualifications
- Driving license.
Management and support
The North West Wellbeing Manager & Programme Support will report to the North West Programme Manager & Head of Snowsports Morv Bett who will provide support and guidance.
The Trustee board will determine the overall direction of Snow Camp and will set the overall priorities in consultation with the Director and Senior Team.
Policy Statement
Snow Camp aims to be an equal opportunities employer.
Conditions of Service
The North West Wellbeing Manager and Programme Support must be prepared to work regular evenings, weekends and with occasional weeks away. Snow Camp operates flextime system. Work patterns will change depending on time of year and programme being delivered.
Snow Camp is committed to safeguarding and promoting the welfare of children. This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service (DBS) and two satisfactory references regarding their suitability to work with young people.
How to apply
Please send your CV and a covering letter telling us why you want to work for Snow Camp and how you meet the requirements of the job above.
Please contact Morv Bett if you would like an informal chat about the role. We are currently away on our annual youth residential and will be returning on Wednesday the 17th of April where we will be in touch with you as soon as possible on our return.
Closing Date: Friday the 3rd of May 2024 – Early Applications are encouraged.
Interviews: DATE TBC Chill Factore, 7 Trafford Way, Trafford Park, Stretford, Manchester M41 7JA.
Hours: 30 hours a week (4 days) includes some evenings & weekends
Location: Programmes delivered at Chill Factore, Manchester. Office based in Crewe and some travel around North West to visit youth projects is required. This is a hybrid post with work from home opportunities each week.
Salary: £27,500 pro-rata based on full time equivalent (this includes a 10% bonus paid annually in July each year)
Since 2003, we have been harnessing the power of skiing & snowboarding to break down barriers, broaden horizons & raise aspirations for young people
The client requests no contact from agencies or media sales.