Training Services Administrator Jobs in Leeds
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About UKCF
At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve.
Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible.
UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives.
Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, season ticket loans available, enhanced pension and a flexible working plan. As a disability confident employer, we welcome applications irrespective of your age, disability or impairment, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation.
About the role
Come and join our small but brilliant Membership and Learning team. We have an ambitious strategy to strengthen the network through growing a culture of continuous learning, improving member insight and developing targeted learning.
We’re looking for someone who can support the team to develop, co-create, train and deliver inclusive and exciting learning that encourages creativity, curiosity and critical thinking in the areas of philanthropy and grant making. Your role will be diverse and a blend of project work, event management and administration. You will be involved in organising conferences, meetings, hosting webinars, managing specific areas of work and building relationships.
Our members vary from very small teams with two or three staff to well established very well resourced foundations. The Membership and Learning team are the contact point for all CFs: answering members’ enquiries, championing best practice and raising standards.
Working closely with other teams including Communications, Business Development and Programmes, the Membership and Learning team has an oversight of all UKCF activity relating to our members. Therefore the ability to listen, problem solve and engage others is critical. Take a look at the full job description for more information about the role.
The client requests no contact from agencies or media sales.
Job Title: Wellbeing Coordinator
Hours: 35 per week
Salary: £35,392 per annum
Location: Home working, with travel across the UK
Reports to: Clinical and Recruitment Director
About the Organisation:
The organisation is a fun, forward-thinking, and creative UK charity that has been transforming the lives of seriously ill children and their families for more than twenty years. The free-of-charge programs are designed to address the loneliness, isolation, and sense of being different that affect the quality of life for children living with serious illnesses.
PURPOSE OF THE ROLE:
The Wellbeing Coordinator will play a pivotal role in ensuring the well-being of children and young people attending our camps. They will assess the social, emotional, and developmental needs of children and young people attending camp to determine the support needed during the camp experience. They will work alongside volunteers and colleagues to implement support strategies at camp that meet these needs.
They must assess, respond to, and escalate safeguarding concerns. The successful candidate will be a registered Children's Nurse with experience in CAMHS (Child and Adolescent Mental Health Services) or a special interest in children's mental health. They will work closely with camp staff, healthcare professionals, and volunteers to create a nurturing environment that supports the diverse needs and will contribute, when appropriate to nursing / clinical knowledge to ensure a safe and effective service.
MAIN DUTIES & RESPONSIBILITIES:
Over The Wall seeks an individual passionate about the well-being needs of children and young people who use our service. You will also be a qualified nurse and occasionally use your clinical knowledge and skills to support the OTW Nursing Team when necessary.
Knowledge and expertise:
- Apply the basic principles of child and adolescent development and theoretical knowledge to work with children, young people, and their families.
- Sensitively relate to children and families of diverse backgrounds.
- Establish effective relationships and interactions, using age and developmentally appropriate approaches, to identify children and young people’s interests, strengths and vulnerabilities.
- Collaborate with the multidisciplinary team to identify health and wellbeing issues for specific groups of children/young people and for individuals.
- Work with families, professionals and children and young people to identify and plan for their psychosocial and safeguarding needs at camp.
- Work with the multidisciplinary team to develop and implement integrated individualised care plans, encompassing interventions and/or strategies to support children/young people’s and families camp experience.
- Collaborate with the multidisciplinary team to establish a camp environment in which children/young people feel safe, welcomed, respected and encouraged.
- Attend camp as a member of the Support Team, with a specific focus on behaviour, social and emotional needs (including mental health), and safeguarding.
- Supervise, mentor and support volunteers and staff in managing campers’ psychosocial wellbeing and behaviour at camp.
- Work collaboratively with the Nursing Team and the Clinical Team to ensure integrated holistic care.
- Ensure systems to monitor camper psychosocial wellbeing at camp are followed.
- Liaise with parents/carers and professionals as appropriate to support campers’ experience at camp.
- Deliver training and supervision around psychosocial issues, behaviour and safeguarding.
- Attend the relevant multidisciplinary meetings to contribute to coordinated assessment and support, raise any concerns and seek advice.
- Monitor and review the impact of interventions.
- Maintains and updates own clinical expertise.
- Takes every reasonable opportunity for maintaining, developing and acquiring competencies and skills for self-development.
- Provides support and guidance to Camper Recruitment Team and other staff around wellbeing and determining camper suitability.
- Leads the discussions with families and campers' wellbeing/psychosocial teams to clarify any issues/concerns and assess the suitability of the campers for camp.
- Ensures the provision of care is in accordance with OTW polices & procedures.
- Ensures high standards of care planning and documentation.
- Works autonomously to provide specialist knowledge to inform sound decision making.
- Contributes to the allocation of campers, taking into consideration individual camper needs and dependencies.
Camper Engagement:
- Develop informative, engaging, and relevant pre-camp communications for campers and their families.
- Collaborate with colleagues to provide creative age and developmentally appropriate methods for engaging children, young people and their families in the development and evaluation of services.
- Advocate for the needs of children and young people.
Record Keeping and Administration:
- Maintain accurate, factual, and contemporaneous records of camper/family contacts and interactions.
- Ensure personal information or observations about individual children/young people are appropriately shared with colleagues to support integrated multidisciplinary care.
- Record and report all concerns relating to needs assessment or safeguarding children to the appropriate member of staff.
- Keep objective and contemporaneous records of contacts, interventions and outcomes for campers and be able to utilise this information to inform future assessments and practice.
- Represents the organisation within internal and external networks.
- Promotes the corporate image of OTW to all individuals, groups, and organisations.
- Demonstrates professional attitude in dealing with campers/families, visitors/relatives, and colleagues, maintaining good relationships.
Networking:
- Develop strong and collaborative professional links within health and social care.
- Develop strong relationships within SeriousFun Children’s Network.
- Work alongside the Clinical and Recruitment Director, Nursing Coordinator and the Camp Director, as well as the wider staff team and clinical volunteers to ensure that care, treatment and service needs are met.
Personal and Professional Development:
- At all times maintain appropriate personal and professional boundaries.
- Maintain appropriate professional contact with campers and families, whether face-to-face or via online systems, telephone, or text.
- Ensure the responsibilities for camper confidentiality are maintained in all contacts with young people, families and any other individuals or organisations.
- Maintain own personal and professional development, acting on opportunities for learning.
- Be responsible and proactive in maintaining personal physical safety and emotional wellbeing, utilising supervision and support systems on offer.
- Ensures compliance with law, policy and stakeholder standards (eg SFCN).
- Meets deadlines set by the Clinical and Recruitment Director and Senior Management Team.
Information management:
- Provides reports as necessary.
- Collates as required quantitative and qualitative information.
- Analyses, interprets and presents data to highlight issues and risks, and support decision making.
- Maintains data quality standards when using IT systems.
Resource management:
- Ensures the efficient and effective use of stock, provisions and equipment within delegated budgets.
- Ensures adequate supply of clinical equipment at camp, supporting the warehouse and logistics operative.
Physical, mental & emotional effort:
- Travels within the UK and spends significant time away from home at camp and head office.
- Manages unpredictable work pattern and load.
- Demonstrates a flexible approach in working practices in order to meet the changes in service needs and emerging demands.
PERSON SPECIFICATION:
- Registered Children’s Nurse with current NMC (or equivalent) registration.
- Degree.
- Evidence of recent CPD.
- Minimum of 2 years’ experience of working with children and/or young people.
- Minimum of 3 years post-nursing qualification.
- Experience in responding to and de-escalating challenging behaviour.
- Experience in undertaking risk assessment.
- Understanding of the developmental, social, emotional and practical impact of serious illness on children/young people and their families.
- Experience in assessing and/ or supporting mental health.
- Understanding of current child protection/safeguarding law and effect disclosure management.
- Able to travel to range of locations.
- Full driving licence.
- Able to attend residential camps.
- Self-motivated.
- Clear about personal accountability.
- Emotionally resilient, clear personal and professional boundaries and awareness of risks in this role.
Diversity, Equality and Inclusion Statement
We actively encourage applications from the broad spectrum of diversity reflected in the charity’s beneficiaries, both in terms of visible and non-visible characteristics. They aim to ensure that any difference is valued regardless of where you are in the community.
Safeguarding Statement
The charity is committed to Safer Recruitment and REQUIRE at least two professional and independent reference checks, with one of the reference checks being the last or current employer.
The client requests no contact from agencies or media sales.
UK Sail Training (ASTO) is the national charity that supports and promotes the impact of UK Sail Training Charities, enabling them to work effectively with and deliver personal development to young people and people with additional needs. We support over 30 member organisations who operate more than 50 Sail Training vessels.
We're looking for an Administrator who is an excellent organiser to join our small home-based team. You'll play a central role in the smooth running of the charity, working alongside the General Manager, providing comprehensive administrative support for the distribution of grants, a programme of events, annual membership processes, member services and projects.
Key Responsibilities:
Maintaining and monitoring mainly digital and some physical administrative records and files ensuring they are up to date and easily accessible.
Administering access to and tracking of online processes (e.g. online training and DBS checks) and liaising with providers. Training on DBS processes can be provided.
Coordinating logistics for events including venue bookings, liaising with suppliers and managing invitations and responses.
Providing accurate information to the Bookkeeper to enable timely financial processing.
Posting job adverts for member organisations and making updates to our website.
Responding to phone and email queries and providing timely, accurate information and signposting elsewhere as necessary.
Booking team travel and accommodation for events.
Ensuring compliance with relevant legal and regulatory requirements, maintaining accurate records and documentation.
Providing administrative support for annual and one-off projects.
These are the normal duties required from the position. However, as we’re a small charity, all staff need to be flexible and will be required from time to time to perform other duties required for the efficient running of the charity.
About you:
Knowledge / Experience:
Relevant experience in administration, business management or a related field and able to adapt that to a small organisation.
Demonstrated ability to handle multiple tasks, anticipate and prioritise deadlines and manage time effectively.
Proficiency in using Microsoft packages for creating and editing documents, presentations and spreadsheets.
Some knowledge of Sail Training, the RYA Scheme or vessel coding would be an advantage but is not essential.
Skills:
Excellent organisational and time management skills.
Strong attention to detail and accuracy in all aspects of your work.
A confident communicator with effective interpersonal skills, you’ll have the ability to interact with members and stakeholders at all levels.
Numerate and able to write concise, clear emails and documents.
Approach to work:
Able to travel for events with potential overnights away for 10 to 20 days per year.
Able to work independently, show initiative and take responsibility for tasks.
Adaptable and flexible.
Important information
Homeworking:
You will need to have the space at home for an office area and reliable broadband. We will provide the office equipment and IT.
You will need to undergo a basic DBS check if you’re selected. You need to be based in the UK and have the right to work in the UK.
How to apply:
· Submit your CV - please aim for 2 sides of A4
·And a covering letter of around 400 words outlining
o Why you want this role.
o The key skills and experience that will allow you to deliver and thrive in the role.
o Any experience you have of working from home.
Timeline:
First Interviews online via Teams: Tuesday 8th and Wednesday 9th April
Second Interviews online via Teams: w/c 15th April.
Further information about the organisation and Sail Training is available on our website.
ASTO does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, any gender reassignment, race, religion or belief, disability, age or pregnancy.
We would encourage applications from those who consider themselves to be underrepresented in sailing and outdoor, adventurous education.
If you are invited to interview, please let us know of any adjustments you might need.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fuel Bank - Support Administrator
Location – Remote based role with occasional travel to the Midlands for team meetings & training.
Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 20+ hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance.
Salary - £11.55ph (salary review’s to be conducted in April 2024).
Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.
As a Support Administrator, you will work closely with the team to support the communications through the email inbox, holding telephone assessments and by the processing of queries and applications. You will also work closely with other departments within the charity and ensure clear and consistent communication is delivered and additional support is given where needed.
Some of your duties and responsibilities include:
· Manage the daily queries that are received into the team’s inbox.
· Holding telephone assessments to establish the support needs of the client.
· Request additional information as required in regard to applications.
· Liaise with partners and applicants to ensure all relevant detail is given and gathered.
· Update inhouse systems and Excel spreadsheets.
· Monitor progress rates of applications and where communication may be needed.
· Ensuring all data is correct so that Internal departments can trust the integrity of the data on the company’s system.
· Escalate any queries where needed to other members of the team.
· Build relationships with key partners via calls and emails.
· To assist with all associated administration.
· Ensure the smooth running of each application.
· Liaise with internal departments regarding follow up communications.
· Produce reports where required for senior team.
· Accurate electronic filing of documentation.
The person for the role will:
· Have excellent interpersonal skills and be able to adapt the way you communicate to suit different situations.
· Have excellent written and verbal communication, with telephone customer service experience.
· Have strong empathy skills with real life skills to deal with sensitive situations with compassion and understanding.
· Have a passion for working in this area of support work.
· Have knowledge of internal IT software operating systems preferable.
· Have a good understanding of Microsoft Office particularly Excel and Outlook
· Be an effective communicator.
· Have effective problem-solving skills.
· Have the ability to manage workload effectively and prioritise.
· Be an effective decision maker.
· Have the flexibility to support customers and partner communications.
· Have great attention to detail.
· Be results focussed.
· Hold high personal values.
· Be organised.
· Have a continuous improvement mind-set.
· Be a great team player.
An understanding of the energy or this charity sector would be desirable but is not essential.
What will you receive in return:
· Support from a team of like-minded individuals who will support you to succeed in the role.
· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
· A flexible working week to ensure work life balance.
· Enhanced pension contributions.
· Equal opportunity employers.
· Full onboarding programme with ongoing training and development opportunities.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player.
The post holder will be an active member of our programmes team and will work across our portfolio of programmes, particularly focusing on our Parental Engagement Programme.
They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families.
They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.
They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.
The client requests no contact from agencies or media sales.
The primary purpose of this role is to deliver live training workshops as part of our Safer Gambling Training and Worksafe programmes. It will also involve the live facilitation of Lived Experience sessions with our Experts by Experience.
This role gives the postholder the opportunity to make a real difference to the lives of those affected by gambling harms, by educating gambling operator staff and workplace colleagues to be able to better spot the early markers of harm, and to interact in a more effective manner.
A strong facilitator and communicator, you will be able to demonstrate a proven track record. You will confidently learn new content and skills as required and able to deliver exceptional in-person or virtual training to diverse audiences. Being interactive, engaging and able to read the room are essentials for this role. You’ll be curious, and always thinking about how you can improve your delivery and the experience of our customers.
As a self-employed Associate Trainer, acceptance of work offered will be dependent on availability and other commitments. We currently offer between 1-4 days contracted work per month, although we anticipate this will increase.
The postholder will be responsible for assessing and paying their own tax. Payment will be made within 30 days on production of a valid invoice.
Key Accountabilities & Responsibilities
- Deliver engaging and interactive training workshops to a range of organisations (including gambling operators) both in-person and online.
- Facilitate our lived experience sessions with our EbE’s (Experts by Experience) to a range of organisations, both in-person and online.
- Support our EbE’s with wellbeing ‘check-ins’ and follow-up support when required, as part of our training workshop process.
- Maintain our high standards, reputation and relationships associated with each programme.
- Travel to allow for the timely and effective delivery of our in-person training workshops.
- Support learners with the training programme.
- Ensure you are aware of the learners’ needs before delivery and tailor your training style accordingly or inform your line manager.
- Capture any learner data that has not been recorded prior to the training and inform the line manager or co-deliverer about the learners’ attendance.
- Ensure all records are maintained in accordance with GDPR/data protection legislation.
- Communicate with Betknowmore, our partners and customers professionally, timely and courteously.
General
- Adhere to Betknowmore UK’s policies and procedures.
- Demonstrate a commitment to diversity, inclusivity and equal opportunity in working with colleagues and stakeholders with a wide range of perspectives and experiences.
- Be a good team worker, demonstrating enthusiasm and commitment to the organisation, our team and our partners.
- Attend all training as required as part of induction and any ongoing CPD.
Qualifications or Relevant Experience
- Qualification in teaching or training, or extensive relevant experience.
Essential Experience
- Experience of delivering training workshops both online and face-to-face.
- Experience of delivering alone and as a co-facilitator.
- Experience of delivering role-play-based activities in a training workshop environment.
- Experience of delivering skills-based training programmes both online and in-person.
- Experience of delivering externally assured or accredited training programmes (desirable).
Essential Skills & Knowledge
- Excellent verbal and written communication skills.
- Ability to present information clearly in an engaging manner.
- Ability to read the room and adjust accordingly.
- Strong administration skills.
- Outstanding understanding of IT applications (MS Word, Excel & PowerPoint especially).
Essential Aptitude
- Supports and champions the vision, mission and values of Betknowmore Global.
- Ability to work flexibly, according to role and service requirements.
- Strong initiative with a practical approach to problem-solving.
- Ability to remain calm and composed, even under pressure.
- Ability to travel where necessary (with occasional evening/weekend travel).
To apply for this role please send your CV along with a maximum 2 page supporting letter outlining why you are the
right person for this role, referring to the job description. You will be required to demonstrate competency at interview.
The client requests no contact from agencies or media sales.
We have a new exciting and challenging opportunity for a Service Delivery Assistant for the National Homicide Service, covering England and Wales. You will work from our office in Saltaire, 37.5 hours per week.
Do you want to be part of a fast paced, unique service providing the highest quality support to families bereaved by or eye-witness to homicide?
If yes, then we'd love to hear from you…
What we offer:
At VS we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support, including clinical supervision, with opportunities for career development & progression
About the Role:
You will be part of our administrative team providing support across a range of functions within the HS; managing Excel spreadsheets, inputting and raising invoices; managing calls to and from a range of people including those bereaved by homicide and generally supporting the Homicide Service to run smoothly. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload.
We support staff and volunteers to keep them safe within their role and you will given all the training you need to be able to manage your role effectively. This role can at times be emotionally challenging and so as with all staff within the Homicide Service, you will be expected to engage with clinical supervision and supervision with your line manager.
Please see attached Job Description and Person Specification for full details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
About us:
The Humane League UK is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action.
We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years.
Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.
THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger.
We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.
We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.
You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.
If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.
The position:
The primary focus of the position is to support the operational side of the organisation and the Managing Director. You’ll need to be good at multitasking and highly collaborative.
You will work closely with other department team members to facilitate support for the wider team. This role will report to the Head of Operations, whilst working closely with the Managing Director.
We will be holding a webinar on Tuesday 9th April at 7pm BST for you to find out more about the role and ask any questions you may have. The webinar will be hosted by Alison McCants, Head of Operations and Emily Brennan, Operations Coordinator. If you’re interested, please register by following the apply button which will take you to our website.
A recording of the webinar will be available within 48 hours after the end of the event.
Hours:
This is a part time position of 28 hours per week over 5 days (or some of these days) with the working pattern to be agreed with the successful candidate.
From 1st July 2024 we are piloting a four day working week across the whole of the UK organisation. This pilot is planned to run for 12 months, at which point a decision will be made by our Board of Trustees as to whether this will become permanent. Success of the trial relies on the organisation being able to achieve the same or improved level of impact in four working days as five, with staff experiencing either the same or improved levels of wellbeing.
During the four day week pilot, working hours for this position will be reduced proportionately to 22.5 hours per week, spanning Monday to Thursday (or some of these days), with no reduction in salary. This will be a temporary change to the contractual terms with the successful candidate. The appointed person must be prepared to increase their working hours to 28 hours per week if a return to a five-day working week is decided.
Who you are:
You will be someone who enjoys supporting others in an administrative role and is happy to get involved in a wide variety of people and operations-related tasks. This role will require flexibility, a keen eye for detail, and good problem solving skills.
You have the ability to handle sensitive information and will work closely with the Operations team and Managing Director to uphold and continually improve our governance & processes.
You’ll be able to work independently and as a member of a team in a fast-paced environment and be excellent at prioritisation and managing multiple tasks effectively and efficiently.
Primary Duties:
Administrative (30%)
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Supporting the Operations team with a variety of administrative tasks relating to people, systems, finance, governance, and compliance
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Organising purchasing of products, equipment and subscriptions as the team requires
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Managing the subscription renewal calendars, ensuring timely review for renewals
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Provide logistical support for whole team meetings, events and workshops, budgets and quarterly reports
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Support the order of the team drive, organising items as needed and responsible for helping maintain the UK naming conventions across the team
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Keeping track of hardware and fixed assets
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Administrative support for other departments as necessary, such as supporting logistics of departmental workshops and retreats
Team meeting and support (35%)
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Manage System user-guides, How To guides & Best Practice guides
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Monitor and manage the main organisational email inbox, triaging to other departments and handling enquiries and responses directly where possible
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Remotely host whole team meetings, Diversity Equity and Inclusion discussions, weekly reflections, and wellbeing sessions (guidance and support will be provided)
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Booking meetings and coordinating travel requirements for national and international travel
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Assisting with the daily management of operational activities
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Support Lead People Operations Coordinator as required with hiring practices, such as listing jobs externally, administration related to interviews and adding transcripts and proofreading closed captions for job webinars
Executive Assistant support (35%)
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Support the Managing Director, helping with information requests, internal and external communications, board papers, scheduling, meeting preparation, minutes, updating Asana tasks and timelines, administration and expenses
In addition:
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Attend conferences, as required
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Participate in team meetings including note-taking and facilitation
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Attend in-person workshops 2 - 3 times a year
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Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement
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Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level
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Perform any other duties assigned by the Head of Operations and Managing Director
Key Competencies:
Team player: You value the benefits of teamwork, making your contribution confidently within the team. You are comfortable working with staff from different teams.
Multi-tasking: You have the ability to get a number of tasks completed at one time. This role requires being able to handle a multitude of different tasks, often simultaneously delivering them on time and to a high standard.
Accurate: With a keen eye for detail you are able to deliver accurate work.
Organised: You are a forward-thinker who works on your own initiative, meeting objectives and tight deadlines under pressure.
Initiative: Can work autonomously on a range of varied tasks and projects, with the ability to assess and initiate things independently. You have the ability to spot problems that others may not have noticed need solving, and take the lead without requiring support.
Nimble: You are able to thrive in a decentralised, fast-paced team environment, with the ability to learn and understand new things quickly. Given the nature of this role, you can pivot on the spot to adapt to changing priorities.
Good to know:
You will have access to:
- A fully remote work environment and team (all equipment is provided)
- A pro rata share of 25 days leave plus Public Holidays (reduced proportionately during four day week trial)
- Flexible working hours
- A workplace pension
- An annual learning and development budget
- Support for mental and physical wellbeing
- £25 per month reimbursement towards home working costs
At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome
Our employees all work remotely but still enjoy a supportive, collaborative environment.
For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Operations Administrator salary please the attached document.
All applicants need to be:
- Fluent in written and spoken English.
- Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
- Committed to our mission to end the abuse of animals raised for food.
The Process:
All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.
Our full interview process comprises of the following stages:
- A skills test to give us an opportunity to see your skills in action (completed remotely).
- Join an online interview (via video call) so we can learn more about each other.
- Final Interview (via video call as above)
For full details of our recruitment process please see the attached document.
The client requests no contact from agencies or media sales.
Would you like to make a real impact on the lives of people with secondary breast cancer? Are you passionate about ensuring that people with secondary breast cancer receive the emotional, social and practical support and information that they need?
If so, we’d like to hear from you!
The role
We’re seeking a well-organised coordinator to join our team focusing on services for people with secondary (metastatic) breast cancer. This role will primarily develop new groups across the northwest region and will ensure successful delivery of those services. They are designed to provide information and emotional and practical support both online and face-to-face.
You’ll play a key role in supporting and developing our secondary services in the northwest of England and will be working with the services manager for secondary breast cancer and a team of coordinators who are based across the UK.
You’ll liaise with venues, expert speakers and support our team of dedicated qualified sessional therapists, as well as providing technical support for the running of monthly online services. You’ll also build productive relationships with healthcare professionals and other stakeholders to promote our services and increase their reach and uptake.
This role ensures Breast Cancer Now can make big strides forward in supporting everyone who needs us by making our services more widely available and increasing awareness of them.
About you
We’re looking for someone with experience of developing and delivering health, information, or other support services, who will enjoy managing relationships with a range of different stakeholders, often remotely.
You’ll be organised and with excellent time management skills, and able to use your initiative and prioritise your workload. You will enjoy working as part of a supportive and busy team who operate across different geographical sites.
Flexibility to travel across the northwest of England and work outside normal office hours, with overnight stays is required. This will involve regular (at least monthly) travel across Cumbria, Lancashire, Merseyside, Cheshire, and Greater Manchester (North).
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland.
Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.
Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer.
Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now.
Job description and benefits
The job description and our attractive benefits package are available for you to download.
Primary location of role and hybrid working
This role involves significant travel across the northwest of England and occasionally further for team away days and training. It can either be home based or office based at our Sheffield office if within reasonable commuting distance to Sheffield.
In line with our hybrid working model, if based at our Sheffield office, you will be required to attend the office for a minimum of 2 days per week, subject to the roles travel requirements.
When applying
Please submit your application via the link provided. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.
If you’ve any questions regarding this role please contact Breast Cancer Now Recruitment Team in the first instance.
Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.
Closing date 9 April 2024 at 9:00am
Interview date Wednesday 17 April 2024 (virtual)
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
An exciting opportunity to Support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
The role sits within the newly formed Salesforce team, as part of the International team.
The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency. Salary: £36-42,000 GBP (or equivalent in local currency).
About Mission Without Borders International
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.
Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction.
We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce.
This position is within MWB International.
About the role
Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation.
As a Salesforce expert and product champion, the post holder will be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with the Salesforce Developer and Product Owner to manage change requests.
With significant stakeholder engagement, they will be responsible for developing a staff training programme for all countries and delivering both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades.
Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests.
The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives.
Who we are looking for
You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.
You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP.
A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests.
You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.
We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions, and create detailed process documentation and training materials to accompany them.
Rewards and benefits
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Up to 30 days annual leave plus bank holidays
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Enrollment into our pension scheme
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Flexible approach to working (involves occasional travel to London, UK office or internationally)
The client requests no contact from agencies or media sales.
Help in our mission to end child bed poverty in England by being part of our Service Delivery team in West Yorkshire.
With support from the Regional Manager, you will oversee a team of volunteers to deliver our bed bundles to families across West Yorkshire. The role will involve working closely with our Family Engagement team who make initial home visits, managing volunteers to ensure we are providing a safe delivery service and assisting the Regional Manager with tasks around the warehouse.
We are looking for someone who can drive a long wheelbase van, who is proactive and organsied, a good communicator with high levels of empathy and always puts families and our mission first.
Please do have a good look at us across social media and read our Social mission, values, measures and vision document to find out more about Zarach, what we do and why.
If you love our mission and where we’re heading and our values really resonate with you, we’d really like to hear from you. Please send your CV and a supporting statement (of no more than three sides of A4, at font size 12), about how you fulfil the main areas of activity and responsibility, to Kelly Read by 5pm Sunday 7th April 2024. Interviews will take place on Wednesday 17th April 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.
The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
MAIN DUTIES
1.Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.
2.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.
3.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.
4.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.
5.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.
6.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.
7.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.
8.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies.
9.Keeping sales data software up to date and producing monthly sales reports for Managing Director.
10.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.
11.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.
12.Attending line management, supervision and team meetings as appropriate.
13.Provide organisational, administrative and secretarial support to the sales and casework teams as required.
STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.
Background Information
NHS Continuing Healthcare (CHC) is the name given to a package of healthcare that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult to understand. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
Beacon’s roots are in a service provided by Age UK Oxfordshire, to provide free advice and support to families trying to navigate the CHC system. Beacon is a social enterprise that spun out of this service ten years ago and has supported over 100,000 families across England.
Beacon provides a free CHC advice service, funded by NHS England, as well as advocacy and representation charged at a lower cost than many legal firms. We are well renowned as England’s foremost experts in CHC and frequently advise policy-makers on policy changes and updates to the guidelines.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Regional Partner Quality Manager
Location You will be remote working with occasional travel to meetings and events. UK based roles.
Hours - Full Time (hours are flexible to suit the needs of the charity plus meet a work life balance) – Permanent.
Salary £28k - £30k
Are you a great communicator with experience of managing relationships? Are you happy to work in a busy reactive role managing the expectations of our partners? Are you flexible, empathetic and able to deliver great service?
Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.
As the Regional Partner Quality Manager, your role is to ensure that the delivery of the partner expectations is met. This will be achieved through strong relationship management and working closely with stakeholders across the organisation. You will be a team player with excellent communication and organisational skills who is looking to work within a growing charity.
Some of the key responsibilities in the role are:
· To manage relationships with Fuel Bank Foundation partners in your region.
· Working with a team of stakeholders across the organisation to ensure the partner experience is delivered to the highest standard.
· You will be the point of escalation for partners, offering full support as and when required.
· To support all partners with training, including in person and online training.
· To monitor the partners, use and produce reports.
· To address all issues before escalation.
· Identifying opportunities to expand our partner network.
· Engage with partners through all lines of communication and also to attend events.
· Performing the administrative tasks required to manage partnerships.
· Be proactive in putting forward continuous improvement ideas.
We are looking for someone who is a great communicator, is results focused and holds strong organisational skills. You must enjoy working with a team and be able to manage your own time. You will hold strong administration skills with experience of using Microsoft Office for documentation and presentations.
An understanding of the energy or this charity sector would be desirable but is not essential.
Plus, experience of working with volunteers would be a strong advantage.
What will you receive in return:
· Support from a team of like-minded individuals who will support you to succeed in the role.
· Annual leave entitlement of 27.5 days (pro rata) plus bank holidays plus the option to buy/sell extra days.
· A flexible working week to ensure work life balance.
· Enhanced pension contributions.
· Equal opportunity employers.
· Full onboarding programme with ongoing training and development opportunities.
The client requests no contact from agencies or media sales.
Are you looking for an interesting role offered on a 12-month contract basis where you can make the most of great administrative skills and proficiency using office IT while working as part of a friendly team? Then join Shelter as an Operations Assistant and you could soon be making a real difference to people affected by the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The team deliver a range of services, including training on housing and homelessness prevention, housing law consultancy, online resources and projects to support professionals working directly with people at risk of homelessness to get positive outcomes. The team covers all of England and works closely with teams including Learning and Organisational Development, Training and Support, Business Support, as well as our frontline Services and Legal Services.
About the role
Knowledge is power and we run over 1,600 training courses that attract 40,000 delegates each year. Your challenge, together with three other Operations Assistants will be to take responsibility for the administration and operational delivery of all of our courses, including face-to-face training and online via webinars and e-learning. We’ll rely on you to ensure that each course runs smoothly, all delegates and trainers have the instructions and information they need and that the highest level of customer care is provided. Monitoring a number of inboxes, dealing with customer enquiries and bookings, managing financial arrangements and booking speakers, trainers and venues – all are aspects of this vital and varied role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
To succeed, you’ll need experience of managing a large and varied administrative workload while adhering to deadlines. You’ll also need the ability to work well both independently and as part of a team. Excellent attention to detail is important too, as is a customer focused approach. You will be proficient in the use of webinar platforms, e-learning platforms, Microsoft Office applications, internet. You’re also happy to provide additional support within the team when required.
Benefits
In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Role Title: Team Leader, Youth Worker
Based at: The Vine Centre, Parsonage Road, Bradford, BD4 8PL (includes travelling to other local sites)
Commitment: Full time post 30 hours per week
Salary: £21,060-24,569.60 actual, plus 5% Pension Contribution
(£26,325-£30,712 full-time equivalent)
Overall responsibility:
Helping children and young people reach their full potential and encourage them to contribute to society in order to build their own skills and employability. Encourage young people to develop skills and confidence through fun activities. Supervise volunteers in running sessions as well as leading sessions where required. HAVE FUN, be creative and think outside the box.
The Team Leader will be required to possess appropriate IT skills in order that all activity plans are uploaded to our online staff portal and data from activities and sessions are updated onto our online organisation database on a regular basis.
The client requests no contact from agencies or media sales.