Transport Support Volunteer Roles in Birmingham, West Midlands
Transport Volunteer
We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us.
About this opportunity
We are looking to recruit a Transport Volunteer for the Ayrshire Group. As a Transport Volunteer, you will help make sure people with MS can access activities and events, by setting up relationships with local transport providers.
This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.
About you
You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You will understand the local area and be confident to liaise with organisations that provide local transport.
Apply
- Read through the role description carefully
- Please apply online
The MS Society is committed to promoting diversity. We can only offer roles to over 18s.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
What is the purpose of this role?
To provide support to the Project Coordinator at Scams Awareness events that take place in Community venues across Nottingham City & County.
What impact does this role have?
Our Scams Awareness Events, provide vital information to older people on how to be more aware of different types of scams and how to avoid being scammed. The events also provide support to those who have been scammed or had a near miss. Providing support at these events will mean that you are directly liaising with people affected or at risk of being affected by scams and you will have the opportunity to potentially change their outcome.
What activities might you be involved in?
· Liaising with the Project Coordinator to put dates in the diary where you will jointly attend events in the community.
· Helping with the setting up and packing away at Scams Awareness events the Project Coordinator is attending.
· Welcoming people to the event.
· Supporting the Project Coordinator at events, manning an information stand, handing out leaflets, making a note of any queries from attendees (which will be answered by the Project Coordinator at a later date) and taking contact details for scams referrals.
· Volunteering in line with the Charity’s policies and procedures and adhering to the Volunteer Code of Conduct
What are we looking for?
Ø Individuals with a genuine interest in the wellbeing of older people
Ø A cheerful, ‘can-do’ attitude
Ø Individuals who have excellent interpersonal skills.
Ø Individuals who maintain confidential communication where applicable.
Ø A passion for the work of Age UK Nottingham and Nottinghamshire
Ø Flexibility
Ø Individuals who can travel to events throughout Nottingham City & County either by car or by public transport.
When would you be needed to volunteer?
You will need to be able to commit to attending one Scams Awareness Event when required (which are often run on a Wednesday or Thursday during the day), but there may be occasional requirement to support an event taking place in the early evening.
What training will you be given?
You will be given all the training you need to enable you to carry out your role which will include a thorough departmental induction.
What can you gain from this opportunity?
· The chance to make a difference to older people’s lives
· Ongoing support, ensuring your volunteering experience is a fulfilling and positive one
· A comprehensive training programme
· The opportunity to learn new skills
· Experience to add to your CV
· The opportunity to meet new people and make new friends
· Reimbursement of travel expenses as defined in the Age UK Notts Volunteer Handbook
Additional Information
Please note a Basic DBS check is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.
***Please note that we don’t offer sponsorship or accept overseas applicants***
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK Notts are seeking individuals who would like to be considered as a volunteer for the NEW Companion Service which launches on 1st April 2024.
Volunteers will be supporting people remotely, in their own homes and in the community within Nottingham and Nottinghamshire and ideally, we ask all applicants to provide a minimum of 1 hour volunteering a week.
The companion service volunteer can choose to be:
• A companion telephone/video caller
• A companion within the person’s home
• A companion outside the person’s home
• Or a combination of all three.
Examples of the type of support the service offers include:
• Telephone / video calls for an older person/s on a regular basis at a mutually agreed time for a friendly chat.
• Supporting an older person/s hobbies and interests or simply chatting with them in their own home on a regular basis.
• Supporting with digital access & building confidence skills & motivation to access the opportunities of the internet.
• Supporting the person outside of their home e.g., by accompanying them on a walk, to the shops, to a café, garden centre, theatre or cinema or other social activities / community groups.
• Where appropriate, supporting the older person to access other services through information and signposting or referring to the Companion Service Coordinator for support.
We are looking for the following skills/interests:
• Individuals with a genuine interest in the wellbeing of older people who are committed to volunteering on a regular basis.
• Commitment to complete our Volunteer Report Form accurately and regularly.
• Ability to travel for visits in the local community either by car or public transport for those volunteers who choose to participate in this type of activity.
• Digital literacy for those volunteers who choose to participate in this type of activity.
Please do note, however, that at the moment we are not looking for Volunteer Telephone Companions.
We are looking for volunteers with good daytime availability in specific areas of Nottingham and Nottinghamshire
***Please note that we don’t offer sponsorship or accept overseas applicants***
Please contact the volunteering team for further information
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for people to join our team of volunteer Befrienders to work alongside the Social and Personal Health Budget Team.
Befriending Volunteers help deliver our Support at Home services, supporting patients at risk of social isolation or loneliness.
You will need good listening and communication skills, as well as the ability to build supportive and compassionate relationships with patients and their families at a time when they need it most.
The service offers three types of Befriending led by patient choice and their communication/mobility preferences. These include:
Face-to-face Befriending – in the home, at either of our hospice sites, or a community venue.
Group Befriending – at either of our hospice sites or a community venue.
Telephone Befriending – over the telephone for remote/rural patients or those with limited mobility/transport.
If you are a warm and friendly person who enjoys meeting new people and creating meaningful relationships we want to hear from you!
Operating Hours – Our service operates Monday to Friday, during normal office hours and we are unfortunately unable to offer evenings and weekends. So if you are free for a few hours a week, please do get in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Sooty, the famous loveable bear and national treasure, has featured on RNIB’s collection boxes for more than 50 years. With your support, RNIB has raised more than £13 million in public donations collected in our iconic Sooty boxes.
Join our community of amazing volunteer Sooty box collectors and help us to provide blind and partially sighted people with the support they need. RNIB urgently needs volunteers to collect and bank donations received through our Sooty boxes, which play a vital role in generating income and raising our profile in local communities. This role is completely flexible, can be performed by individuals, pairs or groups and the time you dedicate to it is entirely up to you and your commitments. You can give your time as little or as often as you like!
Please note: Volunteers will be expected to use their own transportation and ideally should have access to a car. Mileage or transport costs will be reimbursed.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join our community of amazing volunteer Sooty box collectors and help us to provide blind and partially sighted people with the support they need. RNIB urgently need volunteers to collect and bank donations received through our Sooty boxes, which play a vital role in generating income and raising our profile in local communities. This role is completely flexible, can be performed by individuals, pairs or groups and the time you dedicate to it is entirely up to you and your commitments. You can give your time as little or as often as you like! Please note: Volunteers will be expected to use their own transportation and ideally should have access to a car. Mileage or transport costs can be reimbursed. Due to insurance requirements you must be 18 or over.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The inspirational peer to peer mental health charity is looking for an experienced Chair of Trustees to help us increase our fundraising and service reach.
We are developing an ambitious ten year startegy to grow our reach, embed service excellence in mental health and have a strong financial base for operations.
If you are passionate about mental health and have experience in governance, we would be delighted to hear from you.
Interviews with the interim Chair and Chief Executive will be on a rolling basis, so please dont delay putting in an application. Please send us your CV and a short covering letter to apply
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Why do we need you?
• We need your help to assist visually impaired people to use their smart phones, tablets and laptops by adjusting accessibility settings, support with apps and how to use speech and voice feedback.
What activities will I be involved in?
• One to one, hour long appointments with service users
• Adjust accessibility settings and teach how to use speech and voice feedback
• Introduce Apps that can help users read documents or listen to audio books.
• Help to troubleshoot technical issues
• Explain the benefits of IT to those who are wary of, or intimidated by modern technology.
What skills and abilities will I need to have?
• A good understanding of using smart phones and tablets.
• Knowledge of Android, Apple or Microsoft operating systems
• Understanding of accessibility settings
• The ability to share your knowledge and skills in a constructive and supportive way
• To be flexible and a problem solver
• Patience and a good sense of humour helps
How much time should I offer?
• This role is flexible but we do look for a regular commitment.
• IT appointments are at our support centres at locations around Warwickshire.
• Rugby, Nuneaton , Coleshill, Atherstone and Bedworth
• Depending on the location sessions are weekly or monthly either 9:30am to 11:30pm or 2:30pm to 4:30pm
Is there an induction and training?
• You will receive an induction when you start
• We will provide any training you need to complete the role
What on-going support/guidance will there be?
• You will be supported by our IT4U team
• Opportunities to meet and network with staff and fellow volunteers during the year
Will I need my own transport?
• Access to your own vehicle would be an advantage.
What are the benefits to me?
• The opportunity of meeting new people and working as part of a dedicated team
• A great opportunity to learn new IT skills
• The satisfaction of knowing that you are making a vital difference to people living with sight loss
Will my expenses be paid?
• We pay volunteers “out-of-pocket” expenses in accordance with our guidelines.
Do I need to submit to a Disclosure and Barring Service check?
• As a volunteer working with vulnerable people you will need to undergo a DBS check in accordance with our policies
Areas :- Nuneaton, Coleshill, Bedworth, Atherstone, Rugby
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As a collection tin volunteer, you will play a vital role in supporting us to raise our profile and fundraise within your community.
You will look after the Magpas Air Ambulance collection tins within a designated area, replacing full tins and returning them to an agreed location. You can also help us by finding new locations in which to place tins. These collection tins are an important part of how we raise money, raising approximately £20,000 per year.
As a collection tin volunteer, you will be expected to:
- Represent Magpas Air Ambulance in a respectful and friendly manner
- Understand the work of Magpas Air Ambulance, having basic knowledge and enthusiasm for our service
- Wear your Magpas Air Ambulance ID badge, ensuring it's visible at all times
- Travel to your collection tins (on two or four wheels). Where motorised vehicles are used, you must hold a full UK driving license, have a road-worthy vehicle with up-to-date road tax, MOT certificate (where applicable) and fully comprehensive insurance.
- Establish the regularity of required tin collections in your area, keep a log of your activities and feedback to the Supporter Care Officer
- Proactively replace full collection tins as needed and deliver them to an agreed location within one working day of collection
- Place new tins in locations within your area, ensuring they are accurately labelled with the location and organisation's name
- Inform the Supporter Care Officer of any new tins placed or any changes, helping us to ensure records are accurate and kept up to date
- Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents
- Recognise, respond to, and report any safeguarding issues or concerns
What to expect from us:
- Regular support and advice from our staff team
- Expenses covered in line with our volunteer policy
- On-the-job training specific to your role
- Events where you can meet other volunteers and share ideas
- Impressive skills to add to your CV and a reference if/when you need it
- The opportunity to meet like-minded people
- We are an equal opportunity organisation and welcome volunteers with diverse abilities
As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community, representing the work of a lifesaving team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We need community Fundraising Volunteers to help at fundraising events in our local community. The role is on an ad-hoc and flexible basis and helps us raise vital funds to continue to support local bereaved children and their families.
Fundraising volunteer activities may include:
- Fundraising collections (supermarkets, stations etc.)
- Supporting at outdoor / sporting events (marshalling courses, teas and coffees etc.)
- Evening events (taking tickets, raffle, serving drinks etc.)
- Fundraising admin support (helping with various administrative tasks)
- Store events (charity bag packing, Christmas gift wrapping etc.)
- Running/supporting a stall/stand/activity at an event (i.e. craft activities, info stand etc.)
- Volunteering at the Hever Castle Triathlon/Colour run/Commando Series events Christmas collections/carol singing locally.
- Serving cakes/teas and coffees at coffee morning-style events.
- Helping to look after a stand at profile-raising events.
How regular are the volunteering opportunities?
The Community Fundraising role is a flexible ad-hoc role, with the opportunity to volunteer as much or as little as you wish. Volunteers will be contacted by email with the opportunities available in advance of the event and will be asked to respond if they are available to help on that day. There is no minimum expectation, but we hope that you would be able to volunteer at least once a year.
Where will the volunteering opportunities take place?
East Grinstead (RH19) and surrounding areas throughout Surrey, West Sussex, East Sussex and West Kent (volunteers may choose).
Our policy is that volunteers will be accompanied by either a Jigsaw (South East) staff member or senior volunteer, so you would never be left on your own.
Is training required?
No training is required for this role. However, you will receive relevant information about the charity and your role prior to attending your first fundraising activity.
Person Specification
Ability to sympathise/emphasise.
Ability to work both in a team and individually.
Friendly and willing to engage with the public.
Willingness to learn about the charity and its services.
Use of a car (desirable) or access to transport.
Next steps?
If you'd like to join us as a Fundraising Volunteer, please contact Sally Ross.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As an event volunteer you will play a vital role by raising awareness of our services, assisting with fundraising and engaging with the local community.You will represent Magpas Air Ambulance at a wide range of events indoors and outdoors, come rain or shine. You may be assisting with car parking, meeting and greeting, setting up a stall, selling merchandise, engaging the public and answering questions. Magpas Air Ambulance have a presence at over 150 events each year and need reliable, friendly people like you to help us achieve this. At larger events you will be supported by an event lead and we'll always make sure you are prepared and confident, you don't need to have previous experience, just be willing to get stuck in!
As an event volunteer, you will be expected to:
- Represent Magpas Air Ambulance in a respectful and friendly manner.
- Understand the work of Magpas Air Ambulance to secure basic knowledge and enthusiasm for our service.
- Wear your Magpas Air Ambulance ID badge while volunteering, ensuring it's visible at all times.
- Follow the leadership and guidance of the event lead, staff member or event organiser.
- Assist in all event activities in a flexible and friendly manner.
- Have good communication skills and be able to work with other volunteers and staff as part of a team.
- Process the sale of merchandise and take donations.
- Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents.
- Recognise, respond to and report any safeguarding issues or concerns.
What you can expect from us:
- Regular support and advice from our staff team.
- Expenses covered in line with our volunteer policy.
- On-the-job training specific to your role.
- Events where you can meet other volunteers and share ideas.
- Impressive skills to add to your CV and a reference if/when you need it.
- The opportunity to meet a network of like-minded people.
- We are an equal opportunity organisation and welcome volunteers with diverse abilities.
As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community representing the work of a lifesaving team.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOB DESCRIPTION
Are you an excellent listener? Could you visit care homes to help people talk about their end of life wishes and personal goals?
Our Talk About service operates in East Dorset in partnership with the NHS and helps people to have the time and safe space to consider their end of life wishes and share them with those closest to them. Thinking about death is always a challenging ask but with this project we want to change the conversation and help people Talk About it to ensure more people have their version of a ‘good death’ where they want it to be, and with their wishes being met.
We are looking for empathetic and self-motivated individuals to join our team of Companion Volunteers to support the Talk About project.
The main element of this role will be supporting residents in care homes across East Dorset. You will spend your time discussing and recording their wishes and will need to be confident using IT to do this.
There will also be opportunities to support community events, network with local organisations and community groups and co-facilitate training, among other activities.
What we are looking for:
- A friendly and sensitive approach
- Patience, empathy, and emotional awareness
- Excellent listening skills and an ability to build a rapport with others
- Access to IT equipment, and confident using IT to type and upload notes
- Commitment and reliability
- Inclusive and respectful values
- An understanding of confidentiality
- Willingness to operate within the boundaries of the role
- Proficient in using Email and Microsoft Word and keep to local record keeping procedures
What’s in it for you:
- Flexible volunteering – As and when needed
- Opportunity to be involved with a national leader in end-of-life care
- Comprehensive training and induction
- A supportive and empowering team environment
- Resilience Based Group Supervision
- 1:1 Wellbeing Support Sessions
- Access to other volunteering opportunities within Marie Curie
- Continuous personal development
- Buddying and shadow, sessions where required
This role is flexible as and when needed on an ad hoc basis and you must live in (or close to) Dorset, you will also need to have access to transport.
About Marie Curie:
Everyone knows our daffodil, but it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.
Everyone will be affected by dying, death and bereavement and deserves the best possible experience, reflecting what’s most important to them. Marie Curie will lead in end-of-life experience to make this happen.
About Us
Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed, and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Our Steering Group
The Advocacy & Advice Steering Group will be made up of an initial nine young people aged 15-25 from across the UK who will work with clinicians and the team at A Little Bit of Sunshine UK to create guidance and resources to help other young people with their mental health. You must be aged 15-25 to apply for this opportunity as you may be required to travel to events.
Our Steering Group members will be our young leaders overseeing our projects and programmes within the charity! Through taking part in discussions, workshops, and meetings you will learn more about mental health and help to design resources and projects to improve services for young people in your community.
The core role of the group is to support our Advocacy & Advice projects, make strategic and informed decisions and represent young people in their communities. The steering group will help us to design and deliver projects and programmes, hold leaders and the charity’s staff to account for the performance of projects and ensure that their participants and stakeholders are heard and valued throughout the charity’s work.
About A Little Bit of Sunshine UK
ALBOS UK is a youth-led registered charity working to support and empower young people to engage with decision-makers to improve the quality of support services available to them.
We co-lead outreach projects and forums to gather young people’s views alongside a team of young, lived experience changemakers. We help to integrate youth voice into service design and provision, ensuring young people’s core needs are at the forefront of the services they access.
You can learn more about our team and the projects we hope to co-lead alongside our new steering group on our website.
Equal Opportunities
We’re totally committed to equality of opportunity for all. We welcome applications from all eligible candidates regardless of disability, ethnicity, gender, race, religion, or sexual orientation. We especially encourage applications from those who identify as male or non-binary, or whose gender identity differs from the sex assigned at birth, as these are groups which are under-represented in youth voice projects
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.