Volunteer Receptionist

ScotsCare's reception is run by a team of friendly volunteers who each cover at least one shift per week.  We are seeking two more volunteers who can join our team to assist on our reception; our office is situated in City Road, London EC1Y 2AJ and is normally a quiet environment. 

Basic admin and IT skills  are required, you will also need to be confident and clearly spoken for call handling.    

Available shifts are currently:  Friday mornings 9am - 1pm and Friday afternoons 1pm - 4pm

As our receptionist you will:

• Screen and transfer calls,  take messages and pass them onto staff using Outlook
• Provide a warm welcome to visitors and ensure they sign in and out 
• Use Outlook to check staff availability and wherabouts 
• Deal with requests to send information out, mostly application packs and  letters
• Assist with occasional large mailings (stuffing envelopes, franking and taking to the PO)
• Assist with other admin tasks as they arise - skills and interests dependent. 

You will need to be confident on the phone and ideally have experience of using Outlook, Excel and Word although we can provide training if necessary. Most importantly, you'll need to be reliable, a good timekeeper and committed to helping Scots living in London who are struggling with life. 

If you have some time to spare, can commit to at least 6 months, preferably longer (following a 4 week trial), wish to meet new people and be part of our friendly community, we'd love to hear from you. 

In return, we offer:

• Travel expenses
• Training
• Regular newsletters and annual social events
• An opportunity to work within a small friendly team (24 staff working from home and office)
• Opportunities to help in other areas of our work if interested in doing more
• A warm welcome, plus an endless supply of tea, coffee, fresh fruit and biscuits!