Fundraising administrator volunteer roles for the Faith-based sector

The Wellbeing Officer (Trustee) provides information, guidance and advice to volunteers and service users around topics such as mental health and wellbeing. Additionally, if service users or volunteers have any concerns, the best point of contact is the wellbeing officer.

What do we specifically expect of this role?

● Delivery of a plan to proactively assist officers and volunteers in public-facing roles, with tools and techniques to prevent or reduce any initial harm/trauma from purposeful or accidental harmful interactions - social media, live events, outreach, panel events, etc.

● Providing support for service users by way of triaging and responding to requests that come through to the wellbeing inbox. ● Building and maintaining wellbeing resources for service users and following a data-informed approach as to areas of wellbeing improvement. This includes building relationships with external service providers that can assist in helping members of our community.

How much commitment is required?

We are flexible around your own schedule. However, the following commitments are in place for all member of the Hidayah board:

● To be able to attend all Trustee meetings and to deliver a comprehensive report to the committee each meeting with updates and to completed actions as and when they appear;

● To aim to attend all other planning meetings as necessary when close to Hidayah events as well as the events themselves (where possible due to geography);

● To help to fundraise for, and advertise, any Hidayah events and fundraising drives;

● To be part of a communications group to keep up to date with Hidayah developments;

● To contribute toward and to maintain the administration of our file sharing system ‘Google Drive’ so it is always up to date with clear records, templates and forms; 1

● To check emails and to respond when needed;

● Enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah;

● To contribute toward the Annual Report once a year;

If taking on the role, you're expected to be in post until the next AGM. This role is subject to a 6 months probationary period.

What do we expect from a Wellbeing Officer (Trustee)?

Please note that you must agree with and fit the criteria below to be eligible to volunteer in this role:

● A self-starter who can volunteer with minimal supervision.

● Exceptional written and verbal communication skills.

● Friendliness, enthusiasm, dedication, responsiveness, flexibility and eagerness in supporting the aims, vision and mission of Hidayah.

● Reliable and regular volunteer.

● A team-player.

Additional:

● Experience of successfully working collaboratively.

● Preferably some experience of mentoring and/or supervision.

● Prior experience of wellbeing provision.

● Must be 18+ and live in the UK

Are you passionate about community engagement, advocacy, and building meaningful partnerships? Join Hidayah as a National Outreach Officer Trustee in this voluntary role and help strengthen support networks for LGBTQ+ Muslims across the UK.

Hidayah is a volunteer-led organisation supporting LGBTQ+ Muslims through community support, advocacy, education, and wellbeing initiatives. This role requires a minimum commitment of 4–5 hours per week, with additional time required during busy periods or organisational activities.

Purpose of the Role

The National Outreach Officer Trustee leads on developing and maintaining relationships with external stakeholders, community organisations, and outreach partners. The role supports Hidayah’s national growth and helps ensure LGBTQ+ Muslims can access inclusive support, representation, and community connections.

Core Responsibilities

• Act as a key point of contact between Hidayah and external organisations, community groups, and stakeholders.
• Build and maintain relationships with LGBTQ+ organisations, faith groups, educational institutions, and community networks.
• Promote Hidayah’s events, campaigns, and services across relevant communities and platforms.
• Lead outreach initiatives to engage under-represented LGBTQ+ Muslim communities, including trans and intersex individuals.
• Develop, coordinate, and support a national network of outreach volunteers and representatives.
• Work collaboratively with external organisations to provide signposting and access to wellbeing, legal, financial, and community support services.
• Represent Hidayah at events, workshops, panels, and educational opportunities where appropriate.
• Encourage inclusive dialogue, partnership working, and stronger engagement across LGBTQ+ and faith communities.
• Support the growth, visibility, and positive representation of Hidayah nationally.

Trustee Responsibilities

• Attend Trustee Board meetings and provide regular updates and reports.
• Support Hidayah events, planning meetings, and fundraising activities.
• Engage with internal communications and shared systems (e.g., Discord and Google Drive).
• Respond to emails and communications promptly.
• Contribute to the Annual Report.
• Uphold Hidayah’s mission, values, and code of conduct.
• Serve until the next AGM (subject to a 6-month probation period).

Person Specification

Essential Knowledge & Experience

• Understanding of community outreach, partnership working, or stakeholder engagement.
• Knowledge of equality, diversity, inclusion, and safeguarding principles.
• Experience working in voluntary, community, or LGBTQ+ spaces (desirable).
• Ability to work at both strategic and operational levels.

Essential Skills & Attributes

• Strong communication and relationship-building skills.
• Confidence networking with diverse communities and organisations.
• Good organisational and planning abilities.
• Ability to work independently and collaboratively.
• Professional, approachable, and proactive attitude.
• Good IT and administrative skills.

Benefits of the Role

• Opportunity to make a meaningful impact within LGBTQ+ Muslim communities.
• Leadership and charity governance experience.
• Professional development in outreach, partnerships, and community engagement.
• Opportunity to expand your professional and community networks.
• Experience working with a passionate and supportive volunteer team.