187 Volunteer roles for the Mental Health sector

Connection Support provides support to vulnerable adults, including people experiencing homelessness, mental health difficulties and substance misuse. Volunteers play a key role in helping us provide and improve our services.

We are looking for an Administrative Volunteer to join our office at Challenge House in Bletchley, Milton Keynes, for a few hours each week.

The main purpose of this role is to make telephone calls to our service users to ask about their experience of our service, what is working well and what we could improve. The feedback will help Connection Support understand the experiences of the people we support and identify opportunities to improve the way our services are delivered.

Could you help us listen to the people we support and improve our services?

· Are you confident and comfortable speaking to people on the telephone?

· Can you listen carefully and ask questions in a friendly, respectful and non-judgemental way?

· Would you like to help vulnerable clients have their voices heard?

· Can you record information accurately and confidentially?

· Are you organised and able to work independently while following clear guidance?

· Would you enjoy helping Connection Support understand what we are doing well and where we can improve?

· Can you remain calm and professional if a service user is upset or has a concern?

If you can answer 'yes' to these questions, then we would love to hear from you!

About the Role

The Administrative & Service User Feedback Volunteer will make agreed telephone calls to current or former service users, using a simple set of questions. The calls will provide an opportunity for service users to share their views about the support they have received and make suggestions for improvement.

The role is not about assessing a client's mental health, providing counselling or resolving complaints. Volunteers will listen, record feedback accurately and pass any concerns to the appropriate member of the Connection Support team.

Key responsibilities

Your role will include, but is not restricted to, the following tasks:

· Attend the Connection Support office at Challenge House, Bletchley, Milton Keynes, for 1-2 hours per week

· Make telephone calls to service users using contact information and calling guidance provided by Connection Support.

· Ask approximately 5–10 short questions about the service user's experience of Connection Support.

· Give service users an opportunity to provide additional comments or suggestions if they wish.

· Listen carefully and respectfully without judging, interrupting or making assumptions.

· Record responses accurately and clearly using the agreed recording system or feedback form.

· Maintain confidentiality and protect service user information at all times.

· Recognise when a conversation needs to be referred to a member of staff, rather than attempting to deal with the matter yourself.

· Report complaints, safeguarding concerns, distress or other issues promptly to the designated Connection Support staff member.

· Keep accurate records of calls made, including where a service user could not be contacted, in line with guidance.

Full training will be provided

You do not need previous experience of working in an office, telephone interviewing or support services. Full training and guidance will be provided before you begin making calls.

What we expect from our volunteers

· Treat every service user with dignity, respect and kindness.

· Listen without judgement and allow people to express their views.

· Keep all service user information confidential.

· Do not attempt to investigate or resolve complaints independently.

· Report concerns promptly to the appropriate member of staff.

· Follow all safeguarding, data protection and office procedures.

· Maintain professional boundaries at all times.

Our aim is to make sure the people we support have an opportunity to tell us what they think. Every call provides valuable information that can help Connection Support recognise what is working well and identify where we can do better.

Job Description:

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.

We offer short term home visits, counselling sessions, baby bank, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose
The effective provision of a welcoming client administration service for WFRC.

Main Duties & Responsibilities

1. Reception

To welcome clients and other visitors in person or on the telephone.

To answer the telephone and pass on messages to other WFRC staff and volunteers as well as signpost to other organisations where appropriate.

2. To assist the Office Manager to make reservations for and be the first point of contact for WFRC’s Chat group, events & other activities. To keep a record of all interested clients and send out relevant literature.

3. To assist with the purchasing and control of domestic matters, stationery, kitchen supplies and office equipment as requested by the Office Manager.

4. To assist in general recruitment activities such as writing, placing and updating adverts and undertake administrative duties to support WFRC Services.

5. To take the post to the central post office at the end of each day.

We welcome applicants on Placement, Work experience and Apprenticeships.

Work Location: In person

Volunteers are needed to assist in the sorting and pricing of goods donated to our charity shop. As well as keeping the shop tidy, rotating stock on a regular basis and serving our clients who use the shop.

There are a variety of activities available, and where we can, we will try to tailor the opportunity around you. We are open Monday to Saturday (9am - 5pm) with various times available to volunteer.

About the Role

Helping people in crisis begins at your local charity shop!

Here at the Women & Families Resource Centre, our team is bright and bubbly, and we love meeting people from all walks of life.

We want to make sure everyone that visits us has a great experience, and we never forget the contribution our little shop makes to helping those in crisis.

You will work closely with the Shop Manager, shop staff and volunteers, acting as the first point of contact for the shop in relation to matters of stock generation, stock transfer, collection and disposal.

OPERATIONAL TASKS

Typical tasks may include:

Receiving donations, registering and storing them safely.

Lifting, moving and sorting items according to guidelines.

Identifying items suitable for sale and recycling.

Checking item quality.

Active promotion of the charity and what we do.

Preparing items for distribution to our service users.

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton that supports, empowers, and advocates for women and children.

We aim to encourage women to become self-reliant by helping them identify their needs, make informed choices, and create their own solutions. Our services include a baby bank, a charity shop, and a range of community support initiatives for women facing crises or challenging circumstances.

Our Wolverhampton Baby Bank is a flagship project supporting families with children aged 0–3 by providing essential items and connecting them to vital community services.

About the Role

We are looking for a dedicated and organised Volunteer Office Manager (Onsite Volunteer) to oversee day-to-day administrative operations and act as the first point of contact for clients, visitors, and enquiries.

This is a key role within the organisation, ensuring smooth communication, efficient processes, and a high standard of compassionate service delivery to the community.

Key Responsibilities

• Serve as the first point of contact for all incoming phone inquiries and visitors.

• Respond to client inquiries professionally and compassionately.

• Conduct initial intake screening and gather essential client information.

• Schedule appointments and manage staff calendars.

• Maintain accurate records of calls, referrals, and appointments.

• Manage email correspondence and administrative communications.

• Prepare, organize, and securely maintain client documentation.

• Maintain digital and physical filing systems in compliance with data protection policies.

• Support day-to-day office operations and ensure smooth administrative workflow.

• Track action items from meetings and follow up with relevant staff.

• Assist in preparing reports, summaries, and operational documentation.

• Coordinate communication between staff, volunteers, and external partners.

• Monitor office supplies and maintain administrative resources.

• Ensure compliance with safeguarding, confidentiality, and organizational policies.

• Escalate urgent, complex, or sensitive cases to appropriate personnel.

What We’re Looking For

• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• Confident handling phone and client-facing interactions
• Compassionate, professional, and client-focused approach
• Ability to work independently and take initiative
• Good knowledge of Microsoft Office (Word, Excel, Outlook)
• Understanding of confidentiality and data protection practices

Experience & Qualifications

• Previous experience in office administration, customer service, or similar roles preferred.
• Experience in nonprofit, community, or healthcare settings is an advantage
• Degree in Business Administration, Management, or related field (preferred but not essential).

Why Volunteer With Us?

• Gain hands-on experience in office management and operations
• Develop leadership, communication, and coordination skills
• Work in a supportive, purpose-driven environment
• Make a meaningful impact in the lives of women and families
• Build valuable experience for your CV

Apply Now

If you’re organised, compassionate, and looking to make a real difference while building your professional experience, we’d love to hear from you.

Volunteer / Student Counsellor Placement

Organisation: OPTION180 Ltd
Contract Type: Student Placement (Voluntary)
Hours: Part-time, Term Time Only (Approx. 3 hours per day)
Location: School-based settings
Expenses: Lunch provided + travel expenses covered (up to 3 miles)

About OPTION180 Ltd

At OPTION180, we value our people and the dedication, compassion, and expertise they bring to our service.

Working with us means making a real difference every day, supporting children, young people, and families to recover from trauma and build brighter futures.

We are a specialist social care and family support service offering therapeutic interventions alongside comprehensive family assessment and support. Our work addresses the complex challenges families may face, including:

• Parental substance misuse
• Mental health difficulties
• Domestic abuse

Our mission is simple yet powerful: to empower families not just to survive, but to thrive despite adversity.

As a growing organisation with plans for national expansion, we are seeking passionate trainees and qualified clinicians who are willing to volunteer their time to gain valuable, hands-on experience with our client groups.

Counselling Placement Opportunities

We offer enriching placement opportunities for trainee Counsellors and Play Therapists looking to develop their clinical skills in real-world settings.

You will work therapeutically with:

• Children and young people
• School staff
• Parents and carers

across primary and secondary education settings.

Within a safe and supportive environment, you will use a combination of:

• Talking therapies
• Creative and play-based approaches

to help young people explore and manage challenges such as:

• Anxiety and stress
• Low mood
• Relationship difficulties
• Emotional and behavioural concerns

What We Offer

• Safeguarding training
• Specialist training in working with children and young people
• Clinical hours that contribute towards accreditation
• Weekly (half-day) placement during term time
• Ongoing supervision and professional support
• Exposure to wider family support and assessment services

Essential Requirements

Applicants must:

• Hold student membership with BACP, NCPS, or an equivalent professional body
• Be currently enrolled in a Therapeutic Course
• Must have their own Enhanced DBS check

Please note:

• This is a voluntary placement and not a salaried role

Activities Volunteer

Location: Woodcock Court, Gillingham

Timings: 8 Hours per week

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

Reach Drug and Alcohol Service is the commissioned community drug and alcohol provision for Dorset. It provides a range of support, interventions and treatments for adults and young people wanting to make positive changes to their drug and/or alcohol use, as well as supporting family members and running campaigns and events that raise awareness of addiction and celebrate recovery in the community.

Reach is delivered in partnership between Waythrough, Avon and Wiltshire Mental Health Partnership and Essential Drug and Alcohol Services. This role is based with the adults service.

Activities form part of the holistic recovery offer at Reach, offering the people we support time to connect with each other, with nature and to be more .

The role:

Activity Support Volunteers will support with the running of a weekly allotment group and different projects within the North Dorset team. This is an active volunteer role that will include a range of gardening related tasks but may also include creative activities and group co-facilitation across the North Team within REACH. You will be a friendly, welcoming face to people who join the activities.

Tasks may include:

• Help with setting up and packing away before and after each session
• Providing support and guidance on all things allotment and gardening related; including what to plant when and how to look after the growing plants
• Suggesting how to cook the produce and sharing potential recipes
• Producing charts or information leaflets as required to educate and guide people we support about organic growing from soil to plate.
• (co)Facilitate the sessions, ensuring activities are safe and risk assessed as appropriate
• Report any concerns, including safeguarding related, that may arise in the group
• Support people attending the group to develop their own skills and interests
• Promote the activities on offer with the people we support, through posters, presentations and conversations

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

Do you want to make a real impact on the lives of vulnerable individuals in your community?

We are looking for Client Support Volunteers to assist in the Garden alongside our horticulturists in the supervision of our adult clients and teenagers with a variety of disabilities.

Our volunteers work in the garden with clients, helping them with various tasks such as planting, harvesting, pruning and mowing to name a few, under the guidance of our team of horticulturists. 

As well as general gardening work you will be assisting our clients, both children and adults with the opportunity to achieve a qualification in horticulture.

Other tasks our volunteers help with include general garden maintenance, DIY tasks or craft/cookery activities.

No gardening experience is required, just the ability to get along with others and muck in! This can be a great stepping stone to further education or work opportunities.

At present, we are looking for Volunteers who can offer a regular weekly commitment.

Join our friendly team, working alongside our horticulturists supporting adults and teenagers with a range of challenges or disabilities.

Role Yoga Teacher Volunteer

Service Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviours.

We are looking for an enthusiastic, reliable and compassionate volunteer with good interpersonal skills, preferably with some mental health awareness training and knowledge of addiction recovery, to teach women interested in enjoying the benefits of physical activity whilst improving their yoga skills.

Location Hackney

Commitment This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. It might be every week or fortnight ideally for a minimum of 3 months.

DBS This role will require us to carry out an enhanced check through the disclosure and barring service.

Activities Deliver yoga classes for women interested in enjoying the mental health benefits of physical activity whilst improving their skills. Preferably the applicant will have mental health awareness training. At a minimum, you will have an understanding of addiction recovery and be sensitive to mental health struggles including eating disorders and body image difficulties.

Support § Volunteers receive a thorough induction and have access to any relevant in-house and external training § Reasonable travel expenses will be reimbursed § The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons

Role: Fitness Coach Volunteer

Service: Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviours.

We are looking for an enthusiastic, reliable and compassionate volunteer with good interpersonal skills, preferably with some mental health awareness training and knowledge of addiction recovery, to offer 1-2-1 coaching to women interested in enjoying the benefits of physical activity whilst improving their fitness skills.

Location: Hackney

Commitment: This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. It might be every week or fortnight ideally for a minimum of 3 months.

DBS: This role will require us to carry out an enhanced check through the disclosure and barring service.

Activities: Deliver 1-2-1 fitness coaching for women interested in enjoying the mental health benefits of physical activity whilst improving their fitness skills. Preferably the applicant will have mental health awareness training. At a minimum, you will have an understanding of addiction recovery and be sensitive to mental health struggles including eating disorders and body image difficulties.

Support: Volunteers receive a thorough induction and have access to any relevant in-house and external training § Reasonable travel expenses will be reimbursed § The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons

We are looking for a Community Connector (Volunteer) to help bring people together, raise awareness, and help grow local autism support across Wales. This role will help strengthen existing branches and support the development of new groups where there is currently no provision.

What you will be doing

• Deliver “Understanding Autism” talks PowerPoint presentations to community organisations, local services, schools ,and local businesses.
• Share clear, accessible information about autism and the work of the National Autistic Society
• Help communities understand how they can better support autistic people and their families
• Encourage connection between individuals, families, schools, businesses, and local services
• Identify areas where there is little or no support and help explore opportunities to develop new branches or community groups
• Provide brief feedback SBVEO after each session, including attendance numbers and key themes and questions raised
• Distribute surveys with QR codes after each session
• Please note: All organisations hosting talks will be expected to provide their own IT equipment (such as a laptop, projector, and speakers where needed).
• Work with branch volunteers and the national team to strengthen local engagement across Wales

The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal.  Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year.  They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.   

Listening volunteers provide ongoing face-to-face support to visitors on regular, fortnightly 4-hour shifts during which they meet with up to 3 visitors (for up to 50 minutes each). In order to ensure continuity for our visitors we require a one-year minimum commitment from our LVs, as well as three months’ notice of intention to leave.

No experience or qualifications are necessary – we provide full training in active listening.  We look for warmth, empathy and resilience in our volunteers and the ability to be non-judgemental and avoid giving advice.

We are primarily recruiting Listening Volunteers for our Hammersmith and Liverpool Street sites.

The Listening Place is a volunteer-led charity aiming to transform how we support people who feel suicidal.  Our trained volunteers are part of a team delivering face-to-face, confidential, ongoing support to thousands of people each year.  They help create the warm and welcoming environment that encourages people struggling with suicidal thoughts and feelings to talk openly without being judged or given advice.   

Helping Volunteers are responsible for welcoming visitors onto our premises, providing a warm and welcoming atmosphere (along with a cup of tea), and supporting our Listening Volunteers to help everything run smoothly.

We are looking for volunteers who have the empathy to greet distressed visitors, the willingness to undertake a variety of admin and other tasks and the resilience to support their team.  Our HVs need to be proactive, self-starters and team players with a basic understanding of IT. We ask for a weekly commitment of four hours for a period of at least six months.

We are primarily recruiting Helping Volunteers for our Hammersmith and Liverpool Street sites.

Are you looking for a new opportunity to make a real difference, change lives, and help create a positive, supportive environment?

Hidayah is a volunteer-led organisation supporting LGBTQ+ Muslims through community support, advocacy, education, and wellbeing initiatives. It creates safe, inclusive spaces where people can connect, feel empowered, and have their voices heard, while promoting equality and positive change across the UK and beyond.

The Wellbeing Officer Trustee provides guidance, support, and signposting on mental health and wellbeing to volunteers and service users.

KEY RESPONSIBILITIES

• Develop and implement proactive wellbeing strategies to reduce harm and support volunteers in public-facing roles. 

• Manage and respond to wellbeing queries via the designated inbox, including triage and signposting. 

• Create and maintain wellbeing resources for service users and volunteers. 

• Use feedback and data to identify wellbeing needs and improve support provision. 

• Build and maintain relationships with external mental health and wellbeing services. 

• Attend Trustee Board meetings and provide regular updates. 

• Support planning, events, and organisational activities where possible. 

• Assist with fundraising and promotion of Hidayah initiatives. 

• Participate in internal communications and maintain shared systems (e.g., Google Drive). 

• Contribute to the Annual Report. 

• Respond to communications promptly. 

• Uphold Hidayah’s values and mission. 

• Serve until the next AGM (subject to a 6-month probation period).

PERSON SPECIFICATION

Essential Knowledge & Experience

• Understanding of mental health, wellbeing, or emotional support in a community or voluntary setting. 

• Experience supporting individuals through advice, signposting, mentoring, or similar roles. 

• Awareness of safeguarding, confidentiality, and boundaries when working with vulnerable people. 

• Experience working or volunteering in collaborative or community-based environments. 

Essential Skills & Abilities

• Strong listening, communication, and empathy skills. 

• Ability to respond calmly and appropriately to sensitive or emotional situations. 

• Good organisational skills and ability to manage inboxes, queries, or tasks efficiently. 

• Ability to work independently and take initiative with minimal supervision. 

• Strong teamwork and collaboration skills. 

• Basic IT skills (email, Google Workspace, or similar tools). 

Personal Qualities

• Compassionate, approachable, and non-judgmental. 

• Reliable, responsible, and consistent in availability. 

• Committed to equality, inclusion, and supporting LGBTQ+ Muslim communities. 

• Able to maintain professionalism, confidentiality, and emotional boundaries. 

• Passionate about improving wellbeing and community support

ADDITIONAL REQUIREMENTS

• Must be 18+ and based in the UK. 

• Willingness to commit to a voluntary trustee role (approximately 4–5 hours per week minimum, with flexibility for additional time when required).

WHAT BENEFITS DO I GET FROM THIS ROLE?

• Opportunity to make a meaningful impact in LGBTQ+ Muslim wellbeing. 

• Governance and leadership experience. 

• Opportunity to shape wellbeing support services within the community.

• Training and development

Job Title: Honorary Treasurer (Trustee)
Location: Westminster, London (Fully Remote)
Role Type: Volunteer / Trustee

About our community: The Guild of Benevolence are passionate about extending financial, educational, and mental health support to Marine Engineers and their families. We are a small, warm, and dedicated team who truly care about making a long-term difference.
A new chapter for our team: Following the retirement of our long-serving Treasurer, we are seeking a qualified finance professional to serve as Treasurer on our Board of Trustees. The Treasurer will provide strategic financial oversight, ensure regulatory compliance, and advise the board and Business Manager on long-term sustainability.

How You'll Help Us:
Guide our finances: Work alongside our Business Manager to keep our budgets on track and help us stay on course for a secure future.
Keep us on course: Ensure our annual accounts and charitable filings, such as the Charity Commission, are completed smoothly.
Share the story behind the numbers: Help the Board make well-informed decisions by sharing clear, financial updates at our meetings 4X per year.
Protect our resources: Offer considered oversight and guidance on our financial policies.

What we're looking for:
A professional background or qualification in accounting, such as ACA, ACCA, CIMA, CIPFA, CPA, or equivalent experience.
Familiarity with NGO or charity finance is a bonus.
A warm, collaborative approach and the ability to work well in a team.

Time commitment: Approximately 4-10 hours per month, including our Trustee meetings held quarterly. This role is remote working but you are welcome to visit us in the office in Central London to meet and spend time with the team.

Ready to join us? If you are looking for a rewarding Trustee role where your skills will help improve lives, we'd love to hear from you.